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enterprise customer success manager

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an
 
 Enterprise Customer Success Manager at Canonical
 
 
 
 Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
 
 
 We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
 
 
 <ul>
 <li>
 Mass - SMEs or large businesses starting their journey with Canonical
 </li>
 <li>
 Focus - Large companies with established ARR
 </li>
 <li>
 Step Growth - a selection of high-potential customers
 
 
 </li>
 </ul>
 All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.
 
 
 
 Location:
 
 This role will be based remotely.
 
 
 
 What your day will look like
 
 
 
 <ul>
 <li>
 Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
 </li>
 <li>
 Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
 </li>
 <li>
 Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
 </li>
 <li>
 Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
 </li>
 <li>
 Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
 </li>
 <li>
 Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
 </li>
 <li>
 Supporting customers through reactive ticket requests.
 </li>
 <li>
 Create campaigns targeting multiple customers through digital touch-points and activities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
 
 
 <ul>
 <li>
 Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
 </li>
 <li>
 Excellent presentation skills with the ability to guide a conversation about complex software.
 </li>
 <li>
 Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
 </li>
 <li>
 A true team player capable of interacting with all departments and at all levels, both internally and externally.
 </li>
 <li>
 Knowledge of agile methodologies.
 </li>
 <li>
 We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
 
 
 </li>
 </ul>
 
 Additional skills that you might also bring
 
 
 
 <ul>
 <li>
 Experience with Salesforce, Jira and CRMs is a big plus!
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Enterprise Customer Success Manager

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing
 
 
 
 Product Marketing Manager
 
 
 
 
 Location:
 
 EMEA - Remote
 
 
 At Canonical, the product marketing team is not just marketing products&mdash;we're building the best Go-To-Market (GTM) engine in the open source world. Our mission is to take the power of open source innovation and bring it to businesses everywhere, from the data center to the edge. We're growing fast and looking for a Product Marketing Manager (PMM) to join our team&mdash;someone who loves technology, thrives in fast-paced environments, and wants to make a global impact.
 
 
 This is a hands-on, multi-disciplinary, and dynamic position, requiring close collaboration with the Product, engineering, content, Sales, and other Marketing teams. The ideal candidate is passionate about technology, technology marketing, and the use of technology in marketing. They prefer to work in an environment that emphasises ownership of GTM campaigns, collaboration, learning, curiosity, and a drive to always improve oneself / the team / the organisation. They love solving problems, getting hands-on, experimenting, measuring, and using automation to make daily life easier.
 
 
 
 Why You'll Love This Role
 
 
 
 You'll own the GTM strategy for key products, shaping messaging and positioning that speaks to developers and enterprise buyers alike.
 
 
 You'll collaborate cross-functionally with product management, sales, regional marketing, content, and partner marketing teams to bring campaigns to life.
 
 
 You'll get creative, crafting compelling advertising, launch plans, and campaigns that make our products stand out in a competitive landscape.
 
 
 You'll measure impact, using data to refine messaging, optimize marketing funnels, and drive customer engagement.
 
 
 You'll be part of a truly global team, working with colleagues in over 85 countries in a fully remote, high-performance environment.
 
 
 
 As a product marketing manager, you will:
 
 
 
 <ul>
 <li>
 Develop and execute go-to-market (GTM) strategies for a range of products.
 </li>
 <li>
 Lead messaging and positioning efforts ensuring our products stand out in a competitive market.
 </li>
 <li>
 Lead content planning with product managers &mdash;from website copy to whitepapers, blogs, and sales enablement materials.
 </li>
 <li>
 Collaborate on marketing campaigns, partnering with regional marketing teams to execute integrated campaigns that drive pipeline growth.
 </li>
 <li>
 Launch new products and features, leading cross-functional teams to drive awareness and adoption.
 </li>
 <li>
 Run competitive analysis, staying ahead of market trends and evolving our positioning accordingly.
 </li>
 <li>
 Support the customer success team on driving customer engagement and growth, working on strategies to upsell and cross-sell across our customer base.
 </li>
 <li>
 Plan and execute global events, live webinars, and community meetups that align with our GTM priorities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 A passion for technology and open source&mdash;you get excited about innovation, software, and community-driven development.
 </li>
 <li>
 Strong storytelling skills&mdash;you know how to craft messaging that resonates with both technical and business audiences.
 </li>
 <li>
 Growth mindset&mdash;someone who thrives on experimentation, learning, and continuous improvement.
 </li>
 <li>
 Excellent communication skills, both written and verbal.
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Data-driven mindset, using insights to refine strategies and improve performance.
 </li>
 <li>
 Experience in product marketing for enterprise software, cloud, DevOps, or open-source solutions.
 </li>
 <li>
 Experience with demand generation, understanding how to translate GTM strategies into pipeline growth.
 </li>
 <li>
 Comfort working cross-functionally with product, sales, partners, and marketing teams.
 
 
 </li>
 </ul>
 
 What we offer you
 
 
 
 Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
 
 
 In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
 
 
 <ul>
 <li>
 Fully remote working environment - we've been working remotely since 2004!
 </li>
 <li>
 Personal learning and development budget of 2,000USD per annum
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Parental Leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues at 'sprints'
 </li>
 <li>
 Priority Pass for travel and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Product Marketing Manager

UptimeAI Inc.

<div>
 
 UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 
 
 
 
 
 
 Role : Customer Success Advocate
 
 
 
 
 Location:
 
 Masqa&tcedil;, Oman
 
 
 
 Department:
 
 
 Customer Success
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 
 
 We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
 </li>
 <li>
 Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
 </li>
 <li>
 Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
 </li>
 <li>
 Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
 </li>
 <li>
 Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
 </li>
 <li>
 Identify additional use cases and features that can further enhance the value customers achieve.
 </li>
 <li>
 Efficiently address customer needs and contribute to process improvements for greater efficiency.
 </li>
 <li>
 Engage with customers and prospects in person for operational workshops (approximately 30% travel).
 </li>
 <li>
 Support internal stakeholders by generating case studies and value stories.
 </li>
 <li>
 Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
 </li>
 <li>
 Collaborating with the product team to ensure the roadmap aligns with customer business needs
 </li>
 </ul>
 
 
 
 
 
 Qualifications Preferred Qualifications
 
 
 <ul>
 <li>
 Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
 </li>
 <li>
 Familiarity with Asset Performance Management (APM).
 </li>
 <li>
 Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
 </li>
 <li>
 Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
 </li>
 <li>
 Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
 </li>
 <li>
 Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
 </li>
 <li>
 Strong Plus:
 </li>
 <li>
 Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
 </li>
 <li>
 Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
 </li>
 </ul>
 
 
 
 
 
 
 Why to join UptimeAI:
 
 
 
 <ul>
 <li>
 
 Impact Industry-Wide Change:
 
 Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
 </li>
 <li>
 
 Collaborative and Growth-Oriented Environment:
 
 Join a talented, passionate team that values innovation, continuous learning, and professional growth.
 </li>
 <li>
 
 Opportunities for Leadership and Innovation:
 
 Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
 </li>
 </ul>
 
 
</div>

Customer Success Advocate

Cisco

<div>
 
 Meet The Team
 
 
 
 We find and win services deals in Oman, Pakistan, Yemen and Afghanistan with a focus on high‑value offerings. Our work connects customer needs to the right solutions and turns plans into signed contracts. We&rsquo;re a cross‑functional team that partners with account managers, engineers, and delivery leaders; the vibe is collaborative, fast‑moving, and hands‑on. You&rsquo;ll work with commercial, major enterprise and public‑sector customers, learn a broad solutions portfolio, and lead impactful deals.
 
 
 
 Your Impact
 
 
 
 As part of the Services team, you will:
 
 
 <ul>
 <li>
 Sell the full Customer Experience Services portfolio to major accounts across Oman, Pakistan, Yemen, and Afghanistan to drive growth and customer success.
 </li>
 <li>
 Work from, Oman or Pakistan closely with channel partners to lead and develop accounts, improving Cisco&rsquo;s turnover and increasing customer success.
 </li>
 <li>
 Travel to Pakistan regularly to meet customers, partners and internal teams
 </li>
 <li>
 Achieve personal and team targets to contribute to overall profitability and sustained business performance.
 </li>
 <li>
 Enhance Cisco&rsquo;s positive image in the marketplace by consistently delivering value for customers and partners
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 5+ years of professional experience on value-based sales positions in Internet, Communication, Technology (ICT) sector, preferably in modern international environment
 </li>
 <li>
 Strong experience and understanding of the specificity of the service, consulting, and advisory services sale
 </li>
 <li>
 Proven experience in direct and indirect selling to the most strategic accounts
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Self-starter and strong closer personality with multi-tasking ability
 </li>
 <li>
 Outstanding communication skills, independency, self-motivation
 </li>
 <li>
 Experience in Operation &amp; Maintenance (O&amp;M) contracts/projects.
 </li>
 <li>
 Good understanding of country procurement process and buying cycles.
 
 
 </li>
 </ul>
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Account Executive - Services - Oman

Hikvision MEA

<div>
 
 
 
 About Us:
 
 
 
 
 At Hikvision, our vision is to &ldquo;Empower vision for the security and sustainable growth of the world&rdquo;. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.
 
 
 
 
 
 
 
 Be part of a team that is making a difference.
 
 
 
 <ol>
 <li>
 
 Leadership
 
 : Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.
 </li>
 <li>
 
 Culture
 
 : At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.
 </li>
 <li>
 
 Benefits
 
 : We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.
 </li>
 </ol>
 
 
 
 
 
 
 Your Role:
 
 
 
 
 As a Project Pre Sales Engineer, you will have key responsibilities.
 
 
 
 
 <ul>
 <li>
 Responsible for pre-sales consulting services for major projects, including project demand analysis, technical exchange guidance and project plan design, and guide project technical architecture design and technical risk control.
 </li>
 <li>
 Responsible for the management of the whole pre-sales life cycle of the project, so that the pre-sales plan and technical services of the project meet the progress, quality and target requirements of each stage of the project.
 </li>
 <li>
 Responsible for industry market and competition analysis, grasp the dynamics of target industries and competitors, and ensure competitive advantage in the pre-sales process of the project.
 </li>
 <li>
 According to the company's sales focus, combine the company's existing solutions, products, and service types, and deeply tap the potential needs of industry customers to form innovative industry solutions.
 </li>
 </ul>
 
 
 
 
 
 
 What We're Looking for:
 
 
 
 
 
 
 <ul>
 <li>
 Full-time undergraduate degree or above, computer, electronics or communications science and engineering majors;
 </li>
 <li>
 More than 2 years of project sales experience, with projects, government and enterprise market background is preferred
 </li>
 <li>
 Strong business sensitivity, action, logical thinking ability, the pursuit of excellence, strong teamwork ability.
 </li>
 <li>
 English and Arabic speaking preferred
 </li>
 </ul>
 
 
 
 
 
 
 Join us:
 
 
 
 
 If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.
 
 
 
</div>

Project Pre-sales Engineer

Oman Housing Bank | بنك الإسكان العُماني

<div>
 
 
 Job Purpose:
 
 
 
 The Manager &ndash; Digital &amp; Innovation leads digital initiatives and pilots emerging technologies to enhance internal capabilities and digital services. He/ She identifies opportunities for workplace digitization, automation, and process improvement in alignment with business needs. The Manager &ndash; Digital &amp; Innovation collaborates with internal stakeholders and external partners to drive the adoption of innovative solutions that elevate operational efficiency, customer engagement, and employee experience. He/ She ensures all digital activities align with regulatory requirements and organizational objectives.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Conducts research on market trends, emerging digital technologies, and regulatory changes affecting the banking industry.
 </li>
 <li>
 Identifies opportunities to digitize products and processes that strengthen housing finance and digital banking.
 </li>
 <li>
 Tracks Fintech, Proptech and Regtech developments and evaluates strategic partnerships to enhance digital capabilities.
 </li>
 <li>
 Collaborates with academic institutions, industry experts, and research entities to support digital transformation initiatives.
 </li>
 <li>
 Maintains a structured digital initiatives pipeline from ideation to prototyping and implementation.
 </li>
 <li>
 Prepares feasibility studies and proof-of-concept reports to aid digital product development decisions.
 </li>
 <li>
 Leads pilot programs to test the applicability of digital identity, smart contracts, and automation in banking.
 </li>
 <li>
 Assesses emerging digital technologies and identifies applicable solutions for banking operations and services.
 </li>
 <li>
 Coordinates with IT, cybersecurity, and implementation teams to integrate digital technologies while maintaining compliance.
 </li>
 <li>
 Collaborates with Digital Delivery and Product teams to transition successful pilots into full-scale implementations.
 </li>
 <li>
 Tracks performance, benefits, and lessons learned from all digital initiatives.
 </li>
 <li>
 Maintains documentation and reporting of dashboards aligned with PMO and internal governance standards.
 </li>
 <li>
 Assesses realized benefits and conducts post-implementation reviews to capture value outcomes.
 </li>
 <li>
 Implements modern digital workplace tools to improve internal collaboration and service delivery.
 </li>
 <li>
 Optimizes the use of enterprise platforms, automation software, and virtual workspaces.
 </li>
 <li>
 Enhances staff productivity through the adoption of AI tools, hybrid work models, and employee experience platforms.
 </li>
 <li>
 Develops and supports digital skills programs that enable staff to effectively use digital tools.
 </li>
 <li>
 Applies cybersecurity and data governance protocols across all digital workplace initiatives.
 </li>
 <li>
 Reviews and updates the digital workplace roadmap to ensure alignment with evolving technologies and organizational needs.
 </li>
 <li>
 Ensures all digital research and development activities align with regulatory and internal governance standards.
 </li>
 <li>
 Supports the creation of roadmaps for emerging digital technology adoption in line with the overall digital strategy.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Technology, Computer Science, or a related field; a Master&rsquo;s degree is preferred.
 </li>
 <li>
 A Minimum of 6 years of experience in research &amp; development, emerging technologies, or digital transformation.
 </li>
 <li>
 Proven track record of executing R&amp;D initiatives, managing technology assessments, and implementing digital workplace solutions.
 </li>
 <li>
 Experience in working with cross-functional teams and managing technology-driven projects.
 </li>
 <li>
 Solid understanding of financial services, emerging technologies, and regulatory frameworks in the housing or finance industry.
 </li>
 <li>
 Demonstrated track record of consistently meeting deadlines.
 </li>
 </ul>
 
 
 
 
 
 ** Applications will be accepted until 21-Dec-2025 at 2:00 P.M
 
 
 
 
 Submissions received after this date and time will not be considered **
 
 
</div>

Manager – Digital & Innovation

<div>
 Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring a
 
 Site Reliability Engineering Manager
 
 aspiring for a world-class devops and gitops engineering management challenge, bringing together operations management, software engineering and product development, and team leadership in a single high-value role. You will need to be a Linux and operations expert, as well as a great manager capable of leading a high-performance team, to excel in this role.
 
 
 The Information Systems team at Canonical runs services used by over 60 million Ubuntu users. Our mission is to pioneer and prove new and better approaches to large-scale IS. We support Canonical and Ubuntu operations, but we also help shape Canonical's managed application service offerings, raising the bar on devops and cloud-native operations. We take infra-as-code to the next level, blazing a trail to next-generation model-driven operations. We not only aim to automate every process that underpins our business, we also share that automation as open source packages which others use to drive their own operations. From Kubernetes to the kernel and everything in-between, you will be working with the latest technologies in a fast-paced engineering environment.
 
 
 We have fully distributed, home-based teams in EMEA, APAC and the Americas. You will lead a team in your time zone, and report to a global director who may not be in your time zone.
 
 
 
 Location
 
 : This role will be based remotely in the APAC and EMEA region.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Lead your team in daily agile devops practices
 </li>
 <li>
 Represent the IS team to stakeholders, customers, and internal teams
 </li>
 <li>
 Organize, coordinate and drive internal projects
 </li>
 <li>
 Mentor engineers to improve their skills
 </li>
 <li>
 Identify and measure team health indicators
 </li>
 <li>
 Implement structured engineering and operations processes
 </li>
 <li>
 Ensure proper team focus on priorities, milestones, and deliverables
 </li>
 <li>
 Work to meet service level agreements with customer deployments around the globe
 </li>
 <li>
 Deliver quality managed services in a consistent, timely manner
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Drive and a track record of going above-and-beyond expectations
 </li>
 <li>
 Proven experience of software delivery using infrastructure as code
 </li>
 <li>
 Proven experience managing devops teams for SAAS or similar offerings
 </li>
 <li>
 Understanding of testing methodologies and maintainable code quality
 </li>
 <li>
 Technical aptitude for understanding complex distributed systems
 </li>
 <li>
 Experience with cloud topologies and technologies
 </li>
 <li>
 Ability to travel twice a year, for company events up to two weeks long
 </li>
 <li>
 An exceptional academic track record from both high school and university
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience with Ubuntu system administration
 </li>
 <li>
 Experience with agile software development methodologies
 </li>
 <li>
 Experience working in and managing distributed teams
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
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 Priority Pass, and travel upgrades for long haul company events
 
 
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 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
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Site Reliability Engineering Manager

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