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enterprise products and services team leader

Zain

<div>About the Role 
The Enterprise Products and Services Team Leader is responsible for leading the design, development, and lifecycle management of product and service offerings within the B2B Enterprise unit. The role drives product strategy, innovation, and revenue growth while managing and coaching a team of specialists. The Team Leader ensures effective roadmap execution, strong performance against targets, and alignment with Zain's overall enterprise strategy and customer value proposition. 
Responsibilities:<ul><li>
Responsible for defining, managing, and evolving the enterprise product and service portfolio (end-to-end product lifecycle) to drive revenue growth, profitability, and market leadership.</li><li>
The role bridges commercial, technical, marketing, and delivery teams to ensure scalable, competitive, and customer-centric enterprise solutions.</li><li>
Supporting enterprise sales with solutions that meet the needs of large corporate, government, and SME customers.</li><li>
Define and manage the B2B product roadmap aligned with enterprise customer needs and corporate strategy.</li><li>
Ensure clear value propositions, pricing models, and commercial structures for all products.</li><li>
Continuously assess portfolio performance (revenue, margin, penetration, churn).</li><li>
Lead development of integrated solutions across (Mobility, Fixed Connectivity &amp; Managed WAN, IoT, M2M &amp; Digital Platforms)</li><li>
Work closely with technology vendors and partners to build differentiated offerings.</li><li>
Collaborate with Sales, Presales, and Marketing to define go-to-market strategies.</li><li>
Enable sales teams with product training, pricing and proposals.</li><li>
Monitor market trends, competitor offerings, and emerging technologies.</li><li>
Set objectives, KPIs, and performance targets.</li><li>
Foster a culture of innovation, accountability, and customer focus.</li><li>
Lead, coach, and develop the Products &amp; Services team to ensure high performance and capability growth.</li><li>
Allocate tasks, manage priorities, and ensure timely delivery of initiatives.</li><li>
Foster a culture of innovation, ownership, and collaboration.</li><li>
Support succession planning and skill development within the team.</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities.</li></ul>
What We Need From You<ul><li> 
Experience in B2B / Enterprise telecom or ICT products.</li><li>
Strong understanding of enterprise Mobility, connectivity and digital services</li><li>
Proven experience leading cross-functional teams.</li><li>
Strong commercial, analytical skills.</li><li>
Strategic thinking with execution focus</li><li>
Strong communication &amp; leadership skills</li></ul>
Education Level/Major:
Bachelor's Degree required in Business, marketing or a related field</div>

Enterprise Products and Services Team Leader

itcare

IT Care is Kuwait&rsquo;s trusted technology provider with over 20+ years of experience offering a wide range of products including printers, computers, gadgets, office supplies, and repair services through our online platform and multiple showrooms across Kuwait. We pride ourselves on exceptional customer service, professional expertise, and responsive support for both retail and enterprise clients.Job OverviewWe are seeking a motivated and customer-focused Bilingual Call Support Agent with excellent Arabic and English communication skills to join our support team. The ideal candidate will handle inbound customer inquiries, assist with product information, order support, problem resolution, and deliver a top-notch customer experience via phone, email, and chat.Key Responsibilities Customer Communication<ul><li>Answer incoming customer calls in Arabic and English in a professional and courteous manner.</li><li>Provide accurate information about products, pricing, delivery, returns, and services.</li></ul>Issue Resolution<ul><li>Troubleshoot customer issues, resolve complaints, and escalate complex cases to the relevant departments when needed.</li><li>Track and follow up on customer inquiries to ensure satisfactory resolution and response times.</li></ul>Order &amp; Service Support<ul><li>Assist customers with order placement, delivery tracking, exchanges, and refunds.</li><li>Support customers with technical queries related to products and repair services.</li></ul>Documentation<ul><li>Record customer interactions, complaints, and resolutions in the CRM or support system.</li><li>Maintain detailed and organized notes on recurring issues and customer feedback.</li></ul>Team Collaboration<ul><li>Work closely with sales, logistics, and technical teams to ensure seamless customer service.</li><li>Share insights and suggestions to help improve support processes.</li></ul>Required Skills &amp; Qualifications<ul><li>Fluent in Arabic and English (speaking, reading, writing).</li><li>Excellent verbal communication and active listening skills.</li><li>Customer-oriented attitude with patience and empathy.</li><li>Comfortable using computers, POS, CRM, and communication tools.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Previous customer service or call center experience is a plus.</li><li>Basic understanding of tech products (IT equipment, printers, laptops, accessories) is preferred.</li></ul>What We Offer<ul><li>Competitive salary and performance incentives.</li><li>Training and growth opportunities within the company.</li><li>Supportive work environment focused on teamwork and development.</li><li>Opportunity to work with a leading tech retail brand in Kuwait.</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per month

Call Support Agent (Arabic & English)

Canonical

<div>
 Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Engineering Manager
 
 , who strives for accountability for the development of an internal product, who has high engineering quality standards, continuously develops their skills as well as skills of their direct reports, and who has the drive to deliver. This is an exciting opportunity to work with great people and exciting open-source solutions on innovative engineering solutions supporting Canonical's growth.
 
 
 The Commercial Systems unit is conceived as six engineering teams that closely collaborate with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are at the heart of Canonical business.
 
 
 The
 
 Business Systems
 
 team is responsible for systems such as NetSuite, Salesforce, and several others. The team works closely with operations teams, implements business processes, and keeps the systems compliant. This team is a great opportunity for a software engineering leader with a genuine interest in understanding the business, high engineering standards, and drive to deliver first-class experience to Canonical employees using those systems to get their job done.
 
 
 
 Location
 
 : This role will be based remotely in the EMEA region.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Accountability for the design and development of an internal product
 </li>
 <li>
 Leading a team of software engineers
 </li>
 <li>
 Developing the skills and capabilities of direct reports
 </li>
 <li>
 Seeking improvements to established processes, designs, and solutions
 </li>
 <li>
 Building an understanding of business needs to deliver the most impact
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Experience with software development in Salesforce, NetSuite, or other CRM/ERP system
 </li>
 <li>
 Professional written and spoken English with excellent presentation skills
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel internationally twice a year, for company events up to two weeks long
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience with accounting, sales, sales operations, or other business roles
 </li>
 <li>
 Performance engineering
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Salesforce/NetSuite Engineering Manager, Commercial Systems

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical. You will set a clear vision, prioritize work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.
 
 
 We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.
 
 
 Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.
 
 
 We have open product manager roles across a wide range of product domains, including:
 
 
 <ul>
 <li>
 Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, &amp; Hardware Enablement
 </li>
 <li>
 Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
 </li>
 <li>
 AI/ML &amp; MLOps - Open source AI/ML solutions, AIOps automation, model lifecycle management, Kubeflow, MLFlow, KServe, and AI infrastructure on cloud and edge
 </li>
 <li>
 IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
 </li>
 <li>
 Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
 </li>
 <li>
 Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
 </li>
 <li>
 Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
 </li>
 <li>
 Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
 </li>
 <li>
 Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
 
 
 </li>
 </ul>
 If your domain of expertise isn't listed above, yet you feel it's relevant to Canonical, then feel free to apply anyway. We will route you to the most suitable team.
 
 
 
 Location:
 
 These roles are home based in the EMEA time zone. You will be expected to be located in this region.
 
 
 The role entails
 
 
 <ul>
 <li>
 Lead the product development lifecycle, reviewing the priorities and goals for your product
 </li>
 <li>
 Collaborate with cross-functional teams such as engineering, design, marketing, and sales
 </li>
 <li>
 Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
 </li>
 <li>
 Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
 </li>
 <li>
 Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
 </li>
 <li>
 Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
 </li>
 <li>
 Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
 </li>
 <li>
 Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
 </li>
 <li>
 Oversee the work of a product line, ensuring consistency in strategy and execution across different teams
 </li>
 <li>
 Facilitate collaboration and resolve conflicts within different teams and across other departments
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Exceptional academic results at high school and university
 </li>
 <li>
 Understanding of Linux and the wider open source software community
 </li>
 <li>
 Understanding of computer architecture, application development, datacenters, cloud or devices
 </li>
 <li>
 Passion to write about technologies and the tech landscape
 </li>
 <li>
 A strong work ethic, and personal interests aligned with the open source movement
 </li>
 <li>
 Curiosity, and the habit of continuous learning
 </li>
 <li>
 A strong sense of ownership
 </li>
 <li>
 Problem solving and the ability to innovate
 </li>
 <li>
 Outstanding communications skills in English, both verbal and written
 </li>
 <li>
 For more senior positions, product management experience in the software industry
 </li>
 <li>
 Ability to manage multiple projects or product lines while maintaining focus on key priorities
 </li>
 <li>
 Demonstrated leadership in aligning diverse teams and driving consensus around product strategies
 </li>
 <li>
 Willingness to travel internationally up to 4 times a year for company events up to two weeks long
 
 
 </li>
 </ul>
 
 Additional Skills That We Value
 
 
 
 <ul>
 <li>
 Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
 </li>
 <li>
 Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
 </li>
 <li>
 Familiarity with cloud native technologies such as Kubernetes, Docker containers &amp; Snaps
 </li>
 <li>
 Familiarity with embedded and connected device technology and ecosystems
 </li>
 <li>
 Familiarity with networking technologies - ethernet, IPv4 and IPv6, routing, firewalling, overlays such as OVN/OVS, VPNs, SR-IOV, infiniband
 </li>
 <li>
 Familiarity with telco networking - RAN, Core, CPE
 </li>
 <li>
 Experience in leading distributed teams across different time zones
 </li>
 <li>
 Demonstrated ability to foster collaboration and innovation in team settings
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Technical Product Manager

Product Manager - AI

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, Cyber-security, related technical field, or equivalent practical experience.
 </li>
 <li>
 5 years of experience delivering cyber outcomes, identifying mission risks, and devising solutions to combat public sector focused threats.
 </li>
 <li>
 4 years of experience assessing and developing cyber-security solutions across multiple security domains.
 </li>
 <li>
 Ability to communicate in Arabic and English fluently as this is a customer-facing role that requires interactions in Arabic and English with local stakeholders.
 </li>
 <li>
 Ability to travel up to 50% of the time as required.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with enterprise networking and network segmentation strategies, Agile program and project management, SCRUM methodology, DevSecOps, Governance, Risk, and Compliance practices, NIST Cybersecurity Framework.
 </li>
 <li>
 Experience with enterprise security controls in on-premises and cloud infrastructures, Zero Trust Architecture, Secure Enterprise Platforms Architecture, Identity providers such as Google Cloud Platform, Active Directory, Salesforce, Business-to-Business/Business-to-Consumer identities and collaboration platforms.
 </li>
 <li>
 Experience with Privileged Access Management best practices.
 </li>
 <li>
 Experience with Unix endpoint hardening and security control enforcement.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 As a Security Consultant, you will be responsible for helping clients effectively prepare for, proactively mitigate, and detect and respond to cyber security threats. Security Consultants have an understanding of computer science, operating system functionality and networking, cloud services, corporate network environments and how to apply this knowledge to cyber security threats.
 
 
 As a Security Consultant, you could work on engagements including assisting clients in navigating technically complex and high-profile incidents, performing forensic analysis, threat hunting, and malware triage. You may also test client networks, applications and devices by emulating the latest techniques to help them defend against threats, and will be the technical advocate for information security requirements and provide an in-depth understanding of the information security domain. You will also articulate and present complex concepts to business stakeholders, executive leadership, and technical contributors and successfully lead complex engagements alongside cross functional teams.
 
 
 Mandiant Security Transformation Services helps organizations build an security operations program that minimizes organizational risk and reduces the impact of security breaches. With aimed focus in on-premises and cloud architecture, our consultants work from initial assessment, on-site workshops to explore clients on-premises and cloud environment, configuration review of security controls, to detailed practical technical recommendations to harden the on-premises and cloud environment, enhance visibility and detection, and improve processes to reduce the risk of compromise.
 
 
 Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Identify solution issue trends, and collaborate internally to mitigate future risks.
 </li>
 <li>
 Develop improved solution delivery methods and contribute to solution innovation initiatives.
 </li>
 <li>
 Advise on technical best practices, optimize stakeholder processes, and build relationships.
 </li>
 <li>
 Collaborate with stakeholders to define solutions and address escalations.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Cloud Security Architect, Cloud and Infrastructure, Mandiant (Arabic, English)

Solution Plus

Solution Plus Co. is a forward-thinking, service-driven technology partner specializing in delivering state-of-the-art Information Technology solutions designed to align with and enhance customer business objectives. With a uniquely human-centered approach, we craft custom software solutions that empower organizations to streamline operations, drive growth, and unlock new market opportunities.Guided by our &ldquo;People First&rdquo; principle, we embrace challenges with agility and innovation, ensuring every solution we deliver is practical, impactful, and tailored to simplify our clients&rsquo; lives.From enterprise-grade software development and cloud solutions to IT infrastructure, security, and digital transformation services, Solution Plus Co. provides a comprehensive portfolio of products and services. We work seamlessly with businesses of all scales, across diverse industries and platforms, delivering technology that evolves with our clients&rsquo; ambitions.At Solution Plus Co., we don&rsquo;t just build technology&mdash;we build long-term partnerships that enable organizations to thrive in an ever-changing digital landscape.Role DescriptionThis is a full-time on-site role for a Sales Specialist located in Kuwait- Salmiya. The Sales Specialist will be responsible for identifying potential customers, conducting sales presentations, and following up to close sales. Daily tasks include managing customer relations, providing excellent customer service, and creating sales reports. The specialist will also assist in training new sales staff and implementing sales management strategies.Qualifications<ul><li>Strong Communication and Customer Service skills</li><li>Proven Sales experience and skills</li><li>Experience in Training and Sales Management</li><li>Excellent organizational and time-management skills</li><li>Ability to work independently and collaboratively in a team setting</li><li>Experience in the technology or software industry is a plus</li><li>Bachelor's degree in Business, Sales, Marketing, or related field</li><li>Candidates to provide top 10 customers of thier own</li></ul>Job Type: Full-timePay: KD350.000 - KD850.000 per month

Sales Specialis/ Accunt Manager / Sales Person

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