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erp software customer support

ESAT

Job Responsibilities&middot; Act as the first point of contact for internal or external users experiencing issues with the ERP system (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite).&middot; Respond to inquiries via email, phone, or support ticket systems regarding system navigation, data entry, and module usage.&middot; Provide guidance and basic troubleshooting for functional modules (e.g., finance, inventory, sales, HR, procurement).&middot; Log and categorize support requests accurately in a ticketing system.&middot; Troubleshoot and resolve common ERP issues or escalate to higher-level technical teams when necessary.&middot; Follow up with users to ensure issues are resolved to satisfaction.&middot; Maintain clear records of user issues, resolutions, and system changes.&middot; Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.&middot; Adhering to the company&rsquo;s policies and procedures at all times when assisting clients.&middot; Assist in developing and updating ERP help guides, FAQs, and internal documentation.&middot; Support training sessions or onboarding for new ERP users.&middot; Assist in the creation of training materials and user manuals.&middot; Collaborate with ERP consultants, business analysts, and IT support teams to report bugs, suggest improvements, and implement updates.&middot; Provide user feedback to ERP project teams to improve system performance and usability.Job Requirements:&middot; Bachelor&rsquo;s degree in Business Administration, Information Technology or any related field.&middot; Minimum of 3 years of experience in a customer service, IT help desk, or ERP support role.&middot; Basic understanding of ERP systems and business processes such as accounting, logistics, or HR.&middot; Strong communication and interpersonal skills.&middot; Proficient with Microsoft Office Suite and comfortable using support ticketing systems.&middot; Exposure to ERP systems like SAP, Oracle ERP, Microsoft Dynamics, NetSuite, Infor, or Odoo.&middot; Experience with remote desktop tools or support platforms (e.g., TeamViewer, Zendesk).&middot; Ability to learn ERP system functionality quickly and explain it clearly to users.&middot; Knowledge of common ERP modules and their workflows.&middot; Client-oriented mindset with patience and professionalism.&middot; Strong problem-solving and multitasking abilities.&middot; Willingness to learn new technologies and systems.&middot; Ability to work independently or as part of a team in a fast-paced environment.Job Type: Full-time

ERP Software Customer Support

AL RUMAITHY Establishment

We are seeking a dedicated and organized (Female) Sales Admin to support our sales team in achieving business objectives. The Sales Admin will play a key role in facilitating sales processes, managing customer relationships, and ensuring smooth operations through effective use of ERP systems and Microsoft applications. Mainly to create quotations, handle RFQs and tenders, create invoice and delivery notes, among other responsibilities.Key Responsibilities:<ul><li>Assist the sales team in preparing quotations, handle RFQs and tenders, create invoice and delivery notes.</li><li>Manage customer inquiries, process orders, and coordinate with internal departments to ensure timely delivery.</li><li>Maintain accurate records of sales activities, customer interactions, and transactions in the company&rsquo;s ERP system.</li><li>Generate reports on sales performance, inventory, and customer data using ERP tools and Microsoft Excel.</li><li>Provide administrative support, including scheduling meetings, managing calendars, and preparing correspondence.</li><li>Ensure customer satisfaction by addressing concerns and following up on inquiries promptly.</li><li>Maintain up-to-date knowledge of products, services, and market trends to assist clients effectively.</li><li>Utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook) to create documents, analyze data, and communicate internally and externally.</li><li>Support the sales team in CRM data entry and maintaining client databases.</li></ul>Qualifications and Skills:<ul><li>Experience: Minimum of 2 years of experience in a sales support position, preferably in a sales-driven environment.</li></ul>Technical Skills:<ul><li>Proficiency in ERP systems (e.g., SAP, Oracle, or similar) for order processing, inventory management, and reporting.</li><li>Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) for data analysis, document creation, and communication.</li><li>Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.</li><li>Excellent communication and interpersonal skills to interact with clients and internal teams.</li><li>Detail-oriented with a focus on accuracy in data entry and documentation.</li><li>Ability to work independently and collaboratively within a team.</li><li>Knowledge of sales processes, customer relationship management, and basic market research.</li></ul>Education:<ul><li>Bachelor&rsquo;s degree in business, marketing, or a related field required.</li></ul>Work Environment:<ul><li>Full-time position, office based.</li></ul>Salary and Benefits:<ul><li>Competitive salary based on experience.</li><li>Health insurance.</li><li>Paid time off and holidays.</li><li>Opportunities for professional development and career growth.</li></ul>Application Process: Interested candidates should submit a resume and cover letter detailing their relevant experience and proficiency in ERP systems and Microsoft Office applications to HR@alrumaithy.comJob Type: Full-timePay: AED3,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you know how to create quotations, handle RFQs and tenders, create invoice and delivery notes? (This question is mandatory. Failure to answer this question may result in rejection of your application)</li></ul>Experience:<ul><li>ERP software or similar: 1 year (Required)</li><li>sales: 2 years (Required)</li></ul>Language:<ul><li>English? (Required)</li></ul>License/Certification:<ul><li>bachelor's degree in business or other related fields? (Required)</li></ul>Application Deadline: 15/11/2025 Expected Start Date: 30/11/2025

Sales Admin - Female Only

Bureau Veritas

<div><div>Job Description for Accounts Receivable<ul><li>
Follow up with clients via calls, emails, visits on outstanding invoices, sending statements of accounts and reminders and ensure timely payments.</li><li>
Coordinate with internal Business lines coordinators resolve invoices discrepancies/disputes.</li><li>
Maintain accurate customer records, payment histories, and follow up notes in ERP - Getpaid.</li><li>
Escalates problematic accounts for further legal action when required.</li><li>
AR review with all internal BLs every Month to resolve the pending issues of clients.</li><li>
Need to achieve monthly collection targets set by MCA</li></ul> 
Required Skills<ul><li>
Attention to Detail: Crucial for ensuring accuracy in financial records and invoices.</li><li>
Organization: Ability to manage time, prioritize tasks, and handle a busy workload.</li><li>
Communication: Strong verbal and written skills for interacting with clients and internal teams.</li><li>
Numerical Skills: Proficiency in working with numbers and financial data.</li><li>
Computer Proficiency: Experience with Microsoft Office and familiarity with accounting or billing software. MS Excel and ERP software.</li><li>
Customer Service: Ability to provide excellent service when dealing with clients.</li></ul> 
Qualification 
Bachelor&rsquo;s degree in accounting preferred.
Similar experience 2-3 years required.
Valid UAE Driving License.</div></div>

Accounts Receivable

AL YAFOUR GENERAL CONTRACTING & TRANPORT LLC 

Location: Abu Dhabi, UAE Company: Al Yafour General Contracting LLC Employment Type: Full-Time Experience Level: Mid-LevelAbout the RoleWe are seeking a qualified and motivated IT Support Engineer, Hiring a developer with hands-on experience in building ERP systems across backend and frontend. to join our team. The candidate will be responsible for maintaining and improving our IT infrastructure, supporting end users, and ensuring the smooth operation of all hardware, software, and network systems.Key Responsibilities<ul><li>Provide technical support for hardware, software, and network issues across the company.</li><li>Install, configure, and maintain operating systems, applications, and equipment.</li><li>Manage user accounts, access rights, and system security.</li><li>Monitor network performance and troubleshoot connectivity problems.</li><li>Maintain IT documentation, asset records, and regular system backups.</li><li>Support office automation systems (email, printers, ERP, etc.).</li><li>Coordinate with external IT vendors when necessary.</li><li>Implement cybersecurity best practices and data protection protocols.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum 2&ndash;3 years of experience in IT support or system administration.</li><li>Strong knowledge of Windows OS, MS Office 365, networking (LAN/WAN), and troubleshooting.</li><li>Familiarity with ERP systems and cloud-based platforms is a plus.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and under pressure.</li></ul>Interested candidates can send their updated CV to [saif@alyafour.com] contact 0501667613 Please mention &ldquo;IT Support Engineer &ndash; Abu Dhabi&rdquo; in the subject line.Job Type: Full-timePay: AED1.00 - AED2.00 per month

IT Support Engineer / IT Officer

Urban Scope Building Maintenance LLC

Position Title: IT &amp; ERP Technical SupportLocation: Abu Dhabi &ndash; KhalidiyaEmployment Type: Full-Time (1 day off per week)Job Overview:We are currently seeking a qualified and experienced IT &amp; ERP Technical Support professional to join our team in Abu Dhabi. The ideal candidate will possess strong technical expertise in ERP, networking, hardware configuration, and IT systems administration, along with hands-on experience in managing Cisco networking systems.Candidates with prior experience in Tawjeeh, Tasheel, Tadbeer, or any government transaction company will be given preference.Key Responsibilities:<ul><li>Provide technical assistance and day-to-day IT &amp; ERP support for hardware, software, and networking issues.</li><li>Install, configure, and maintain network devices including routers, switches, and firewalls (Cisco systems preferred).</li><li>Monitor and troubleshoot network performance and connectivity issues.</li><li>Manage ERP systems, CCTV systems, and operating systems to ensure smooth operations.</li><li>Maintain and support company IT infrastructure, including servers, workstations, and network equipment.</li><li>Ensure data protection and network security through the implementation of security tools and firewall configurations.</li><li>Conduct preventive maintenance and regular system updates.</li><li>Maintain IT documentation, inventory, and access control records.</li><li>Collaborate with various departments to ensure timely resolution of IT-related concerns.</li><li>Should know who to use ERP system</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s Degree in Information Technology, Computer Science, or a related field.</li><li>Minimum 2&ndash;3 years of proven experience in IT technical support or network administration.</li><li>Strong knowledge of network configuration, hardware setup, and troubleshooting.</li><li>Practical experience in Cisco networking systems is mandatory.</li><li>Good understanding of CCTV systems, ERP platforms, operating systems (Windows/Linux), and IT operations.</li><li>Familiarity with IT security tools, firewalls, and data protection standards.</li><li>Excellent analytical, communication, and problem-solving skills.</li><li>Ability to work independently and manage multiple tasks efficiently.</li><li>ERP Axis Pro knowledge and experience is preferred.</li></ul>Additional Information:<ul><li>Job Type: Full-time</li><li>Location: Abu Dhabi &ndash; Khalidiya</li><li>Work Schedule: 1 day off per week</li></ul>Interested candidate send CV to hr@nukhbacenter.aeJob Type: Full-timePay: From AED5,000.00 per month

IT & ERP Specialist

LISEGA SE

LISEGA PST, Abu Dhabi Job Type: Full-time Experience: 4-6 years About the Role LISEGA PST, a leading steel fabrication company, is seeking an experienced Accountant with strong expertise in ERP systems and MIS reporting. The ideal candidate will manage financial operations and support management with accurate reporting and analysis. Responsibilities<ul><li>Manage accounts payable/receivable, general ledger, and bank reconciliation.</li><li>Prepare monthly, quarterly, and annual financial statements.</li><li>Generate and analyze MIS reports for management.</li><li>Maintain accounting records in ERP system and ensure data accuracy.</li><li>Assist with budgeting, forecasting, and financial analysis.</li><li>Ensure compliance with company policies and UAE accounting standards.</li></ul>Requirements<ul><li>4-6 years of accounting experience in steel fabrication or related industry (mandatory).</li><li>Proficient in ERP systems (SAP, Oracle, or equivalent).</li><li>Strong experience in MIS report preparation and financial analysis.</li><li>Bachelor&rsquo;s degree in accounting, Finance, or related field (CPA/CMA preferred).</li><li>Excellent MS Excel and accounting software skills.</li><li>Strong analytical, communication, and organizational abilities.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Accommodation, health insurance and transportation provided.</li><li>Professional growth opportunities in a dynamic environment.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per month

Accountant - Steel Fabrication

Nabila Iqbal Trading LLC

he Admin Executive will play a vital role in ensuring smooth administrative operations within the tracking company. This role involves maintaining records, coordinating with clients and field staff, handling documentation, managing inventory (such as GPS devices), and supporting daily operational tasks. The ideal candidate should be organized, tech-savvy, and capable of multitasking in a fast-paced environment.Key Responsibilities:<ul><li>Administrative Support:</li><li>Manage office operations, including filing, documentation, and correspondence.</li><li>Maintain accurate records of installations, client data, and service histories.</li><li>Monitor office supplies and coordinate procurement with vendors.</li><li>Client &amp; Field Coordination:</li><li>Coordinate with field technicians for device installations, removals, or servicing.</li><li>Schedule and confirm appointments with clients.</li><li>Follow up with customers for feedback, renewals, and service updates.</li><li>Inventory Management:</li><li>Track stock of GPS devices, SIM cards, and related hardware.</li><li>Maintain inventory records and coordinate with the procurement team for restocking.</li><li>Ensure timely dispatch and return of tracking equipment.</li><li>Data Management &amp; Reporting:</li><li>Update internal systems with device activation, deactivation, and renewal status.</li><li>Generate periodic reports on installations, customer issues, and service efficiency.</li><li>Assist in maintaining the CRM system or tracking software.</li><li>Support Operations:</li><li>Assist in preparing invoices, quotations, and client agreements.</li><li>Help in compliance-related documentation and audits.</li><li>Maintain confidentiality and security of company and client information.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field.</li><li>1&ndash;3 years of administrative or operational experience, preferably in logistics, tracking, or telecom.</li><li>Proficient in MS Office (Excel, Word, Outlook); familiarity with CRM or ERP systems is a plus.</li><li>Excellent organizational, communication, and multitasking skills.</li><li>Ability to work under pressure and prioritize tasks effectively</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthApplication Deadline: 15/10/2025 Expected Start Date: 19/10/2025

Operations Administrator

Explore 1724+ Erp software customer support in Abu Dhabi Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.