consultant, qa/qc

continuous improvement engineer Jobs in Cairo Egypt

continuous improvement engineer

associate software project manager Jobs in Cairo Egypt

associate software project manager

call centre quality & training manager Jobs in Cairo Egypt

call centre quality & training manager

continuous improvement manager Jobs in Cairo Egypt

continuous improvement manager

etic quality process improvement service management senior associate

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 IFS - Internal Firm Services - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 As a Process Quality &amp; Process Improvement Engineer within the Managed Services team, you will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and monitoring quality assurance frameworks, conducting audits, and driving continuous improvement initiatives. You will collaborate closely with delivery teams to embed quality gates across the service lifecycle, support compliance with internal and international standards (e.g., ITIL, ISO 9001), and proactively identify and mitigate quality risks.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Establish a quality management system for the Managed Services team, across Middle East
 </li>
 <li>
 Design and implement quality assurance strategies aligned with ITIL and ISO standards.
 </li>
 <li>
 Conduct quality audits and reviews across the managed services team to ensure adherence to defined processes.
 </li>
 <li>
 Support service setup with quality gates including scope agreement, resourcing, and reporting structures.
 </li>
 <li>
 Collaborate with stakeholders to define KPIs and monitor quality performance metrics.
 </li>
 <li>
 Facilitate root cause analysis and corrective action planning for identified gaps.
 </li>
 <li>
 Maintain documentation control and configuration management practices.
 </li>
 <li>
 Provide training and coaching on quality standards and best practices.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong understanding of quality frameworks: ITIL / ISO20000 / CMMI for Services / ISO 9001.
 </li>
 <li>
 Experience in process improvement and quality governance in delivery environments.
 </li>
 <li>
 Familiarity with Agile methodologies (Scrum, SAFe).
 </li>
 <li>
 Excellent analytical, documentation, and communication skills.
 </li>
 <li>
 Ability to work cross-functionally in a matrixed environment.
 
 
 </li>
 </ul>
 
 Certifications / Knowledge (At Least 2 Are Preferred)
 
 
 
 <ul>
 <li>
 Certified Six Sigma Green Belt
 </li>
 <li>
 ISO 9001 - Quality Management Systems
 </li>
 <li>
 ISO2000 - IT Service Management
 </li>
 <li>
 CMMI for Services
 </li>
 <li>
 ITIL Foundation (especially relevant for managed services)
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.
 </li>
 <li>
 5+ years of experience in service management quality assurance, process improvement, or delivery governance roles.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Database Administration, Database Management System (DBMS), Database Performance Management, Database Quality Assurance, Database Troubleshooting, Data Error Checking, Data Integrity, Data Management, Data Management Plan (DMP), Data Management Platform (DMP), Data Profiling, Data Quality, Data Quality Assessment, Data Quality Assurance Testing, Data Quality Automation, Data Quality Improvement Plans (DQIP), Data Science Troubleshooting, Data Warehousing Quality Assurance, Embracing Change {+ 15 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 Yes
 
 
 
 Job Posting End Date
 
</div>

ETIC, Quality & Process Improvement ( Service Management) - Senior Associate

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.
 
 
 In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.
 
 
 
 About PwC ETIC - Egypt Technology And Innovation Centre
 
 
 
 PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture
 
 
 
 A Brief Summary Of The Role
 
 
 
 The Senior Associate Service Designer is responsible for crafting and enhancing the user experience across our services. This role involves working collaboratively with various teams to understand user requirements and design solutions that align with business objectives. The ideal candidate will combine strategic thinking, creativity, and technical expertise to deliver impactful service solutions
 
 
 
 Key Responsibilities/ Activities
 
 
 
 Details on the core tasks and activities that the person will perform
 
 
 <ul>
 <li>
 Service Design and Development:
 
 
 </li>
 </ul>
 Lead the design and development of service solutions from concept to implementation.
 
 
 Utilize design thinking methodologies to facilitate workshops and co-design sessions with stakeholders and users.
 
 
 <ul>
 <li>
 Research and Analysis:
 
 
 </li>
 </ul>
 Conduct qualitative and quantitative research to understand user needs, behaviors, and pain points.
 
 
 Analyze research findings to develop insights and identify opportunities for service improvement.
 
 
 <ul>
 <li>
 Prototyping and Testing:
 
 
 </li>
 </ul>
 Create prototypes and service blueprints to visualize and test service concepts.
 
 
 Conduct usability tests and gather feedback to iterate and refine service designs.
 
 
 <ul>
 <li>
 Collaboration and Communication:
 
 
 </li>
 </ul>
 Work closely with product managers, UX designers, developers, and other stakeholders to ensure alignment and integration of service design.
 
 
 Communicate service design concepts and recommendations effectively to diverse audiences, including senior leadership.
 
 
 <ul>
 <li>
 Continuous Improvement:
 
 
 </li>
 </ul>
 Monitor service performance and user feedback to identify areas for ongoing improvement.
 
 
 Stay updated on industry trends and best practices to incorporate innovative approaches into service design.
 
 
 
 Key Skills Required
 
 
 
 Specific technical or soft skills the person needs to be effective
 
 
 
 Design Thinking
 
 A human-centered approach to innovation and problem-solving that emphasizes understanding the needs and experiences of users.Must HaveIntermediateAbility to apply design thinking principles to projects with some guidance.
 
 
 Ability to support the facilitatation of workshops and guide teams through the design thinking process, including empathy, define, ideate, prototype, and test phases.
 
 
 Ability to identify user needs and pain points and recommended actionable insights.
 
 
 Familiarity with design thinking tools and methods, such as user journey mapping and empathy mapping, and ability to use them effectively in projects.
 
 
 
 Ideation
 
 The ability to generate a wide range of ideas and potential solutions. Ideation encourages creativity and free-thinking, often through brainstorming sessions and collaborative workshops.Must HaveIntermediateAbility to generate a wide range of ideas and solutions independently and in a team setting and can lead brainstorming sessions and encourage participation with support.
 
 
 Proficient in using ideation tools and techniques such as mind mapping, sketching, and collaborative digital tools.
 
 
 
 Testing
 
 The skill of evaluating prototypes and solutions through user feedback and observation. Testing is crucial for understanding how users interact with a design and identifying areas for improvement.Must HaveIntermediateAbility to design and conduct usability tests and gather user feedback. Can analyze results to identify strengths and weaknesses in a design.
 
 
 Understands how to iterate on designs based on test results and user feedback, making informed decisions for improvements.
 
 
 Ability to work effectively with cross-functional teams to integrate testing results into design processes.
 
 
 
 Collaboration and Communication
 
 Ability to effectively communicate and collaborate with stakeholders at various levels of seniorityMust HaveIntermediateAbility to communicate design concepts and ideas clearly to diverse audiences, including non-designers and stakeholders.
 
 
 Ability to work collaboratively in team environments and is able to mediate and resolve conflicts with support.
 
 
 Ability to effectively engage with stakeholders to gather feedback and align design goals with business objectives.
 
 
 
 Prototyping
 
 Creating tangible representations of ideas to explore their feasibility and gather feedback. Prototyping allows designers to test concepts in real-world scenarios and refine them based on user interaMust HaveIntermediateProficient in using prototyping tools (e.g., Sketch, Figma, Adobe XD) to create mid-fidelity prototypes.
 
 
 Ability to design prototypes that are sufficiently detailed to test specific assumptions and gather user feedback.
 
 
 Ability to incorporate feedback into prototypes to refine and improve design solutions iteratively.
 
 
 
 Qualifications Required
 
 
 
 Foundational Service Design training or certification is a plus
 
 
 Excellent English language proficiency
 
 
 
 Product Management Experience With The Above Mentioned Skillset
 
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 19 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Service Designer - Senior Associate

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
 
 
 Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.
 
 
 As a Fullstack Python Developer at PwC ETIC, you will be responsible for developing and maintaining web applications using Python and related technologies. You will work closely with our product and design teams to create user-friendly and efficient solutions. Your role will involve both front-end and back-end development, ensuring seamless integration and functionality.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain web applications using Python, Django, and other related technologies.
 </li>
 <li>
 Collaborate with product managers, designers, and other developers to create high-quality software solutions.
 </li>
 <li>
 Implement responsive and intuitive user interfaces using HTML, CSS, and JavaScript frameworks.
 </li>
 <li>
 Design and optimize database schemas and queries for efficient data storage and retrieval.
 </li>
 <li>
 Write clean, maintainable, and well-documented code following best practices.
 </li>
 <li>
 Perform code reviews and provide constructive feedback to team members.
 </li>
 <li>
 Troubleshoot and debug issues to ensure optimal performance and reliability.
 </li>
 <li>
 Stay up-to-date with the latest industry trends and technologies to continuously improve our products.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree in computer science or any related field
 </li>
 <li>
 Have 4-7 years of experience in software development
 </li>
 <li>
 Proven experience as a Fullstack Python Developer or similar role.
 </li>
 <li>
 Strong proficiency in Python and web frameworks such as Django or Flask.
 </li>
 <li>
 Experience with front-end technologies including HTML, CSS, JavaScript, and popular frameworks like React or Angular.
 </li>
 <li>
 Knowledge of database systems such as PostgreSQL, MySQL, or MongoDB.
 </li>
 <li>
 Familiarity with version control systems, preferably Git.
 </li>
 <li>
 Excellent problem-solving skills and attention to detail.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong communication skills and ability to collaborate effectively with cross-functional teams.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with cloud platforms such as AWS or Azure.
 </li>
 <li>
 Knowledge of containerization technologies like Docker.
 </li>
 <li>
 Understanding of RESTful APIs and microservices architecture.
 </li>
 <li>
 Familiarity with Agile development methodologies.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, Analytical Thinking, Android, API Management, Appian (Platform), Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C#.NET, C++ Programming Language, Client Management, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD), Creativity {+ 46 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 0%
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 Yes
 
 
 
 Government Clearance Required?
 
 
 
 Yes
 
 
 
 Job Posting End Date
 
</div>

ETIC, Fullstack Developer (Python) - Senior Associate

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world&rsquo;s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.
 
 
 
 About PwC ETIC - Egypt Technology And Innovation Centre
 
 
 
 PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the
 
 
 globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to
 
 
 Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing
 
 
 Managed Services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery
 
 
 to help shape and form this new venture.
 
 
 
 Change and Delivery Specialist for our PowerPoint Slide Factory and Graphics Team (Associate Grade)
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Creativity and technical know-how &ndash; as part of our slide factory, you help to implement a high quality standard in our offer and presentation documents
 </li>
 <li>
 Diverse range of tasks &ndash; as part of the graphic accompaniment of offer and presentation documents, where you gain insights into different industries, companies, topics and teams. When lay outing the slides, your daily tasks will also include image research and editing.
 </li>
 <li>
 Setting accents &ndash; You deal intensively with current design and web topics and always keep an eye on new trends. In doing so, you will integrate them into your daily work.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have a degree in graphic design or a comparable qualification.
 </li>
 <li>
 You have 1+ years of professional experience
 </li>
 <li>
 They have a high affinity for creative design and can implement their ideas in common graphic and design programs. A special focus of this position is on the design of documents in MS PowerPoint and Word. The handling of Adobe Creative Cloud programs is also part of her portfolio.
 </li>
 <li>
 Experience in video editing and in the creation of illustrations would be desirable.
 </li>
 <li>
 You enjoy working in a team and keep track of things even under high deadline pressure.
 </li>
 <li>
 You are characterized by an interest in economic topics, a quick grasp, creativity and an independent and careful way of working.
 </li>
 <li>
 Very good English skills round off your profile.
 </li>
 <li>
 German-speaking is a strong plus
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Business Process Improvement, Communication, Costing, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance, Project Integration, Project Management, Project Management Office (PMO) Development, Project Management Software (PMS) {+ 14 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Change & Delivery Specialist - Associate

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness.
 
 
 In change management and communications at PwC, you will focus on helping clients navigate organisational change and effectively communicate with stakeholders. You will work closely with clients to develop change management strategies, assess change readiness, and design communication plans to support successful change initiatives. Your work will provide guidance on employee engagement, training, and cultural transformation to drive organisational adoption and minimise resistance.
 
 
 
 About PwC:
 
 At PwC, we believe in harnessing technology and innovation to create solutions for our clients in various sectors. The Egypt Technology and Innovation Centre (ETIC) plays a crucial role in driving tech-forward initiatives and delivering cutting-edge projects. We are looking for a highly motivated and experienced Senior Associate Technical Project Manager to join our dynamic team.
 
 
 
 About The Role
 
 
 
 We are seeking a highly motivated and experienced Change Manager to join our team and lead the organizational change management (OCM) workstream for large-scale ERP projects, digital transformation or Target operating models. The Change Manager will play a crucial role in developing and implementing robust change management, communication and training strategies, fostering user adoption, and proactively mitigating resistance across all organizational levels. The Change Manager will also coach and mentor junior team members in the organizational change management (OCM) workstream
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Change Management Strategy: Develop, implement, and continuously refine a structured change management strategy tailored to the ERP implementation, digital transformation or TOM structure, ensuring alignment with business goals and project timelines.
 </li>
 <li>
 Stakeholder Engagement &amp; Leadership: Identify key stakeholders and develop engagement strategies to build trust, secure buy-in, and maintain transparent communication.
 </li>
 <li>
 Change Impact Assessment: Conduct in-depth change impact and change readiness assessments, evaluate results, identify risks, and develop risk mitigation strategies
 </li>
 <li>
 Communication Strategy: Design, implement, and manage communication strategy and plan aligned with the program's overall objectives .
 </li>
 <li>
 Communication Design and Execution : Craft and rollout compelling content using various channels, including email, presentations, user guides, and online resources.
 </li>
 <li>
 Training &amp; Enablement: Collaborate with system implementation teams to design and deliver training programs, ensuring employees are equipped with the necessary skills and knowledge to utilize the new ERP system effectively
 </li>
 <li>
 Change adoption : Define, track, and report on success metrics to evaluate the effectiveness of change management efforts, gathering feedback for continuous improvement.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Required Skills and Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Change Management, Business Administration, Organizational Development, Human Resources, or a related field. A Master&rsquo;s degree is a plus
 </li>
 <li>
 8+ years of experience with 4+ years in Change management, with a strong track record in leading change management plan implementations.
 </li>
 <li>
 Prior experience as a change or communication manager or in a similar communication-focused role
 </li>
 <li>
 Techno-functional experience in the successful delivery of cloud-based ERP implementation (SAP S4 HANA, SAP SuccessFactors, Oracle Fusion etc.) or digital transformation programs is a plus
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Proven ability to develop and deliver compelling presentations.
 </li>
 <li>
 Excellent written and verbal communication skills with the ability to tailor messages to diverse audiences.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Experience managing and prioritizing multiple tasks simultaneously.
 </li>
 <li>
 Ability to navigate resistance, foster positive relationships, and maintain resilience in a dynamic and evolving environment.
 </li>
 <li>
 Experience in managing change initiatives within Agile, Waterfall, or hybrid project environments
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint) and G-Suite (Sheets, Docs and Slides)
 </li>
 <li>
 Familiarity with collaboration tools (e.g., Google Chat, Microsoft Teams) and digital tools and platforms for change management, communication, and training
 </li>
 <li>
 Professional attributes:
 </li>
 <li>
 Highly organized and detail-oriented .
 </li>
 <li>
 Strong leadership and interpersonal skills.
 </li>
 <li>
 Adaptable and able to work effectively in a fast-paced, evolving environment.
 </li>
 <li>
 A passion for clear and effective communication.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 PMP Certification: Project Management Professional (or equivalent) are an advantage.
 </li>
 <li>
 Expertise or certifications in change management principles and methods (e.g., PROSCI, ADKAR, APMG Change Management Practitioner, CCMP ) are preferred.
 </li>
 <li>
 SAP Activate and Oracle True Cloud Method is a plus.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Change Impact Analysis, Change Management, Communication, Communications Management, Communications Planning, Communications Strategy, Corporate Communications, Creativity, Embracing Change, Emotional Regulation, Empathy, Engagement Strategies, Human Capital Initiatives, Human Resources Management (HRM), Inclusion, Intellectual Curiosity, Issue Management, Learning Agility, Optimism, Organizational Behavior {+ 13 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Change Manager - Senior Associate

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Manager
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness.
 
 
 In change management and communications at PwC, you will focus on helping clients navigate organisational change and effectively communicate with stakeholders. You will work closely with clients to develop change management strategies, assess change readiness, and design communication plans to support successful change initiatives. Your work will provide guidance on employee engagement, training, and cultural transformation to drive organisational adoption and minimise resistance.
 
 
 
 About PwC:
 
 At PwC, we believe in harnessing technology and innovation to create solutions for our clients in various sectors. The Egypt Technology and Innovation Centre (ETIC) plays a crucial role in driving tech-forward initiatives and delivering cutting-edge projects. We are looking for a highly motivated and experienced Senior Associate Technical Project Manager to join our dynamic team.
 
 
 
 About The Role
 
 
 
 We are seeking a highly motivated and experienced Change Manager to join our team and lead the organizational change management (OCM) workstream for large-scale ERP projects, digital transformation or Target operating models. The Change Manager will play a crucial role in developing and implementing robust change management, communication and training strategies, fostering user adoption, and proactively mitigating resistance across all organizational levels. The Change Manager will also coach and mentor junior team members in the organizational change management (OCM) workstream
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Change Management Strategy: Develop, implement, and continuously refine a structured change management strategy tailored to the ERP implementation, digital transformation or TOM structure, ensuring alignment with business goals and project timelines.
 </li>
 <li>
 Stakeholder Engagement &amp; Leadership: Identify key stakeholders and develop engagement strategies to build trust, secure buy-in, and maintain transparent communication.
 </li>
 <li>
 Change Impact Assessment: Conduct in-depth change impact and change readiness assessments, evaluate results, identify risks, and develop risk mitigation strategies
 </li>
 <li>
 Communication Strategy: Design, implement, and manage communication strategy and plan aligned with the program's overall objectives.
 </li>
 <li>
 Communication Design and Execution: Craft and rollout compelling content using various channels, including email, presentations, user guides, and online resources.
 </li>
 <li>
 Training &amp; Enablement: Collaborate with system implementation teams to design and deliver training programs, ensuring employees are equipped with the necessary skills and knowledge to utilize the new ERP system effectively
 </li>
 <li>
 Change adoption: Define, track, and report on success metrics to evaluate the effectiveness of change management efforts, gathering feedback for continuous improvement
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Required Skills and Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Change Management, Business Administration, Organizational Development, Human Resources, or a related field. A Master&rsquo;s degree is a plus
 </li>
 <li>
 11+ years of experience with 6+ years in Change management, with a strong track record in leading change management plan implementations.
 </li>
 <li>
 Prior experience as a change or communication manager or in a similar communication-focused role
 </li>
 <li>
 Techno-functional experience in the successful delivery of cloud-based ERP implementation (SAP S4 HANA, SAP SuccessFactors, Oracle Fusion etc.) or digital transformation programs is a plus
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Proven ability to develop and deliver compelling presentations.
 </li>
 <li>
 Excellent written and verbal communication skills with the ability to tailor messages to diverse audiences.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Experience managing and prioritizing multiple tasks simultaneously.
 </li>
 <li>
 Ability to navigate resistance, foster positive relationships, and maintain resilience in a dynamic and evolving environment.
 </li>
 <li>
 Experience in managing change initiatives within Agile, Waterfall, or hybrid project environments
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint) and G-Suite (Sheets, Docs and Slides)
 </li>
 <li>
 Familiarity with collaboration tools (e.g., Google Chat, Microsoft Teams) and digital tools and platforms for change management, communication, and training
 </li>
 <li>
 Professional attributes:
 </li>
 <li>
 Highly organized and detail-oriented.
 </li>
 <li>
 Strong leadership and interpersonal skills.
 </li>
 <li>
 Adaptable and able to work effectively in a fast-paced, evolving environment.
 </li>
 <li>
 A passion for clear and effective communication.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 PMP Certification: Project Management Professional (or equivalent) are an advantage.
 </li>
 <li>
 Expertise or certifications in change management principles and methods (e.g., PROSCI, ADKAR, APMG Change Management Practitioner, CCMP ) are preferred.
 </li>
 <li>
 SAP Activate and Oracle True Cloud Method is a plus.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Change Impact Analysis, Change Management, Coaching and Feedback, Communication, Communications Management, Communications Planning, Communications Strategy, Corporate Communications, Creativity, Embracing Change, Emotional Regulation, Empathy, Engagement Strategies, Human Capital Initiatives, Human Resources Management (HRM), Inclusion, Influence, Intellectual Curiosity, Issue Management, Learning Agility {+ 21 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 
 Government Clearance Required?
 
 
 
 
 Job Posting End Date
 
</div>

ETIC, Change Manager - Senior Manager

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
 
 
 Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.
 
 
 As a Salesforce Integration Developer Senior Associate, you will be responsible for designing, developing, and implementing integration solutions between Salesforce and other enterprise systems. You will work closely with cross-functional teams to ensure seamless data flow and system interoperability, enhancing business processes and efficiency.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
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 Design and develop integration solutions between Salesforce and other enterprise systems using APIs, middleware, and other integration tools, with a focus on MuleSoft.
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 Utilize MuleSoft Anypoint Platform to build, deploy, and manage APIs and integrations.
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 Collaborate with stakeholders to gather and analyze integration requirements and business needs, translating them into technical specifications.
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 Implement and maintain integration solutions, ensuring data accuracy and system reliability , leveraging MuleSoft's capabilities.
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 Troubleshoot and resolve integration issues, providing technical support and guidance, particularly in the context of MuleSoft integrations.
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 Optimize integration processes for performance and scalability, using MuleSoft best practices.
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 Maintain documentation of integration configurations and processes, including MuleSoft API specifications and flow diagrams.
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 Stay updated with the latest Salesforce and MuleSoft integration technologies and best practices.
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 Mentor and support junior developers, sharing knowledge and expertise , especially in MuleSoft development.
 
 
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 Job Qualifications
 
 
 
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 Extensive experience with Salesforce platform and integration technologies, including MuleSoft.
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 Proficiency in programming languages such as Apex, Java, or JavaScript .
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 Strong understanding of API development and integration tools, with hands-on experience in MuleSoft Anypoint Platform.
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 Excellent problem-solving skills and attention to detail.
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 Strong communication and teamwork skills .
 
 
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 Preferred Skills
 
 
 
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 Experience with cloud-based integration platforms and tools.
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 Knowledge of data management and security best practices.
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 Salesforce certifications (e.g., Salesforce Platform Developer II, Salesforce Integration Architecture Designer) are highly desirable.
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 MuleSoft certifications (e.g., MuleSoft Certified Developer) are highly desirable.
 
 
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 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Value Optimization, Communication, Continuous Process Improvement, Creativity, Customer Needs Analysis, Database Scalability, Design System Solutions, Embracing Change, Emotional Regulation, Empathy, Functional Requirements, Inclusion, Information Technology Applications, Integration Support, Intellectual Curiosity, IT Service Management (ITSM), Leading Design Workshops, Learning Agility, Optimism, Process Improvement, Process Redesign {+ 22 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
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ETIC, Salesforce Integration Developer - Senior Associate

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