customer service consultant Jobs in Cairo Egypt

customer service consultant

operations manager, fulfilment center operations Jobs in Cairo Egypt

operations manager, fulfilment center operations

training-coordinator

call center supervisor Jobs in Cairo Egypt

call center supervisor

call centre quality & training manager Jobs in Cairo Egypt

call centre quality & training manager

call centre quality training manager

Arab African International Bank

<div>
 <ol>
 <li>
 
 Training and development
 
 Creating training programs and materials for new and existing agents, including products, systems, services, soft skills, and telephone etiquette to ensure that all agents are prepared and updated before dealing with end users.
 </li>
 <li>
 Identifying current and future training needs and drive suitable initiatives that fulfil organizational needs.
 </li>
 <li>
 Testing the new/current system and explaining the necessary information, how to handle all customer inquiries and required actions.
 </li>
 <li>
 
 Quality Assurance
 
 Monitor and evaluate training program&rsquo;s effectiveness, success and periodically report and communicate with team members, trainers and management to ensure all needs are met.
 </li>
 <li>
 Oversee all the activities of Quality team to ensure high performance levels and efficient implementation.
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track operative performance.
 </li>
 <li>
 Report to call center head with effective recommendations to improve the quality of service.
 </li>
 <li>
 Managing quality calls which scored during Calibration sessions.
 </li>
 <li>
 
 CRM Management
 
 Edit and update all rules related to the CRM application.
 </li>
 <li>
 Monitor CRM application planner to capture and track all customers (Complaints, requests, and inquiries)
 </li>
 <li>
 
 Quality Analysis analyze
 
 the daily calls received in order to stay on top of our customers' inquiries and concerns.
 </li>
 <li>
 Weekly and monthly reports are designed to include monitored scores for all types of calls such as (actions, requests, requests, etc) for inbound and outbound.
 </li>
 <li>
 Create and distribute all necessary reports and figures to all stakeholders.
 </li>
 <li>
 Designed and generated weekly and monthly business review presentations capturing data regarding queues scores and agent&rsquo;s performance trend analysis.
 </li>
 <li>
 Participate in the development of the department strategy in line with AAIB and group/division strategy to ensure alignment with other initiatives and projects across the bank.
 </li>
 <li>
 Participate in the development of the department Policies, Processes and Procedures to ensure all relevant legislative/procedural requirements are fulfilled.
 </li>
 <li>
 Manage the day-to-day operations of the department. Providing guidance, encouraging teamwork, innovation, recommending new approaches and facilitating related professional work processes in order to achieve high performance standards.
 </li>
 <li>
 Liaise with internal and external parties at the appropriate levels to ensure smooth flow of interactions.
 </li>
 <li>
 Manage the effective achievement of the department objectives by setting individual targets, developing and motivating staff, providing of formal and informal feedback and appraisal in order to maximize subordinate and department performance.
 </li>
 <li>
 Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB&rsquo;s sound legal position and mitigate any potential risks.
 </li>
 </ol>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.
 </li>
 <li>
 Minimum of 6 &ndash; 8 years of experience required in the same field.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Excellent command of English and Arabic Languages.
 </li>
 <li>
 Proficient user of MS Office.
 </li>
 <li>
 Reliable, energetic, cooperative &amp; details oriented.
 </li>
 </ul>
 
 Excellent communication skills.
 
</div>

Call Centre Quality & Training Manager

Bupa

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant (BES)

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 
 About PwC ETIC - Egypt Technology and Innovation Centre
 
 
 
 PwC is opening a new Technology &amp; Innovation Center in Cairo that will deliver high quality technology solutions to consulting Clients across the globe. The Centre will provide a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to cyber security, data analytics, custom development and cloud services utilising AWS, Azure and Google, as well as expanding our existing managed services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.
 
 
 
 
 Forensic Technology
 
 
 
 
 Our Forensic Technology team helps clients manage vast amounts of electronic data and helps to locate the key emails, mobile phone evidence and electronic documents needed to investigate complex, fast-paced issues often in the public eye.
 
 
 Prevention is even better; knowing where vulnerabilities are and managing the risks involved. When disputes or regulatory investigations arise, a timely resolution relies on organisations being prepared. And this is what we help our clients with every day.
 
 
 
 
 eDiscovery
 
 
 
 
 Searching the personal computer and smartphone of an executive suspected of intellectual property theft, or identifying emails containing evidence of price fixing are the kinds of challenges we tackle every day as part of the team within one of the largest dedicated forensic technology practices in the world. In simple terms, we specialise in providing the technology skills required to respond to crisis events such as legal disputes or regulatory investigations.
 
 
 
 Example Of Responsibilities
 
 
 
 <ul>
 <li>
 Conduct research to develop new techniques and methodologies which support our Digital Forensic capabilities. This includes staying up-to-date with the latest trends and challengers in the field, and working to develop solutions to address them. This focuses on Mobile / Computer forensics and cloud based platforms, our main toolsets are Cellebrite, XRY, Magnet Forensics Axiom and Opentext EnCase Forensic.
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 <li>
 Improving the use of our existing Digital Forensic Tools. This involves thinking about how we can improve our use of the existing off-the-shelf that we licence. This might include software development of addons/plugins, testing new features and contributing to our strategy around addressing specific issues - for example improving how we extract and report mobile chat data.
 </li>
 <li>
 Automation and AI. Focus on how we can automate our Digital Forensic processes using AI and other technologies to enhance our offering to clients and make delivery of Digital Forensic engagements more efficient and commercially successful.
 </li>
 <li>
 Training. Help create comprehensive training material on new tools and methodologies, and deliver via the appropriate channel. Work with territory L&amp;D teams to provide a good learning experience for junior and senior team members.
 </li>
 <li>
 Collaboration. Work collaboratively with the PwC Digital Forensics, eDiscovery and Cyber communities to understand their challenges and needs. Create and maintain relationships with the wider digital forensics community including third party vendors to evaluate and test product offerings which may be beneficial to our clients. Work with procurement, tech risk and OGC to onboard new third party vendors.
 </li>
 <li>
 Quality Assurance and Compliance. Researching and distilling the requirements of legal and industry regulation which impact our Digital Forensic work in the UK. This includes ISO 27000 Series international standards and the Forensic Science Regulator&rsquo;s code of practice. Provide support to teams on developing and maintaining processes which implement the requirements of these regulations.
 </li>
 <li>
 Knowledge Sharing. Be aware of the latest industry developments from relevant conferences and workshops relating to Digital Forensics which may be relevant to our Digital Forensic engagements. Contribute to PwC published blogs and other knowledge sharing/marketing material.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Experience with mainstream digital forensic tools from Cellebrite, Magnet Forensics, MSAB, OpenText and others. Required.
 </li>
 <li>
 Has previous experience in performing digital forensic investigations as a practitioner working in a commercial or law enforcement setting. Required.
 </li>
 <li>
 Has previous experience in deployment and management of cloud platforms, including (some of) Azure, AWS, GCP, Microsoft 365 and Google Workspace. Required.
 </li>
 <li>
 Has or is able to build relationships with stakeholders and third party vendors. Required.
 </li>
 <li>
 Experience of creating technical documentation and written processes appropriate to both a technical (e.g. Other Technologists) and non-technical audience (e.g. Leadership). Required
 </li>
 <li>
 Software development and testing experience Desirable
 </li>
 <li>
 Experience of creating and/or delivering technical training. Desirable
 </li>
 <li>
 Experience of working in, and supporting the maintenance of, an ISO-accredited environment (either ISO17025 or ISO17020). Desirable.
 </li>
 <li>
 Experience of Relativity (Relativity One, Server, Collect, Legal Hold, Translate, Redact, Contracts) or similar Required
 </li>
 <li>
 Experience of Intelligent Voice or similar Desirable
 </li>
 <li>
 Experience of Brainspace or similar Desirable
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 
 Degrees/Field Of Study Required
 
 
 
 Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, eDiscovery and Digital Forensics Associate

Subsea7

<div>
 
 We have an exciting opportunity for a Senior Quality Advisor to join our Global Project Centre, based in our Cairo, Egypt office. This is initially a 12 month contract, reporting into the Quality Manager.
 
 
 
 
 
 The Senior Quality Advisor provides guidance and advice regarding the effective management of Quality Assurance and Quality Control (QA/QC), delivering quality management and improvement support to all projects and Functions within the designated area of responsibility.
 
 
 
 
 
 They provide support to the relevant Quality Manager and their team in the maintenance and control of processes, procedures, work methods and initiatives in support of the Company's overall Quality strategies.
 
 
 
 
 
 
 What will you be doing?
 
 
 <ul>
 <li>
 Focal point for QA/QC matters, providing a support function to project management, ensuring that they have adequate resources and QA/QC input.
 </li>
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 The Quality engineer ensures the implementation/compliance and alignment of all quality programs, policies, processes, and procedures within the allocated packages/projects.
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 Typical activities: Quality risk assessment, documentation review, inspection management including QC budget tracking and resource forecasting, performance monitoring and reporting, interface with internal and external parties for Quality related topics, supporting package/project until close-out with final documentation, supplier performance rating and Lesson Learned process.
 </li>
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 Supporting risk-based audit process and responsible of audit execution (both internal and external).
 </li>
 <li>
 Managing non-conformities, facilitate and review root-cause analysis investigation, monitor and contribute to corrective actions process, and verify effective implementation of solutions to prevent recurrence.
 </li>
 <li>
 Working in conjunction with Supply Chain Management (at project and category level), Engineering and Fabrication to assess, manage and develop suppliers&rsquo; quality aspects, ensuring that quality requirements are well defined, understood and implemented by suppliers.
 </li>
 <li>
 Ensuring the Central Quality function capitalizes from Lessons Learned and provides support to project in accordance with best practices, striving to mitigate risk, promoting repeatability, safety and integrity consistently.
 </li>
 <li>
 Assisting with the maintenance, development and implementation of Continuous Improvement of our Business Management System.
 </li>
 <li>
 Advising project personnel in all matters relating to the application and implementation of the Business Management System on projects.
 </li>
 <li>
 Responsible for the co-ordination, preparation and delivery of Project Quality Plans and may provide support and input to tendering process as directed.
 </li>
 <li>
 Driving and delivering quality awareness within projects and suppliers (Workshops, Talking Points, trainings, etc.).
 </li>
 <li>
 Contributing to resources development and mentoring to meet business needs.
 </li>
 <li>
 Supporting and promoting our commitments to Safety and the importance of Quality in influencing success of our Safety commitments.
 </li>
 <li>
 The Quality Engineer may be required to fulfil a Senior Quality Engineer role in small projects.
 </li>
 </ul>
 
 
 
 
 
 What experience would we like you to have?
 
 
 
 
 
 
 Please note, if you don&rsquo;t tick all the boxes below but feel you have some of the relevant skills and experience we&rsquo;re looking for, please do consider applying. We would encourage you to apply with a CV that highlights your transferable skills and experience.
 
 
 
 
 <ul>
 <li>
 Experience of the subsea, offshore or a related industry.
 </li>
 <li>
 Broad depth of Supplier Quality Management knowledge including inspection coordination and NCR management (technical quality capability).
 </li>
 <li>
 Good level of general education required, preferably supported by a diploma/degree in Engineering or Quality Management.
 </li>
 <li>
 Able to confidently communicate in English (both written and oral). Arabic language skills would also be advantageous for this role.
 </li>
 <li>
 Broad understanding of subsea products and welding works (structural and piping). Working experience with in-country fabrication yards (various regions) is a plus.
 </li>
 <li>
 Available to travel both domestically (Egypt) and internationally (onshore) up to 70 % of the time.
 </li>
 <li>
 Auditor competency, ideally demonstrated by certified lead auditor qualification and experience.
 </li>
 <li>
 Experience working on international, fast-paced projects.
 </li>
 </ul>
</div>

Senior Quality Advisor

Athear

<div>
 Job description
 
 We are Hiring! | Call Center Agents &ndash; US Account 🇺🇸
 
 
 📍 Location: Maadi &ndash; Technology Park / New Cairo
 
 
 🕐 Shifts: Rotational
 
 
 🧑&zwj;🎓 Open to: Undergraduates &amp; Graduates
 
 
 🗣️ Required English Level: B2 (Upper Intermediate)
 
 
 About the Role:
 
 
 Athear is seeking enthusiastic and customer-focused Call Center Agents to join our growing team for a US-based account. This is an excellent opportunity for individuals looking to develop their career in a fast-paced, professional, and supportive environment.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Handle inbound and outbound customer interactions professionally.
 </li>
 <li>
 Provide accurate information and resolve customer inquiries efficiently.
 </li>
 <li>
 Follow communication scripts and adhere to call center procedures and policies.
 </li>
 <li>
 Maintain a high level of customer satisfaction and service quality.
 </li>
 <li>
 Collaborate with team members and supervisors to meet performance targets.
 </li>
 </ul>
 
 Requirements:
 
 <ul>
 <li>
 Fluent English (Minimum B2 level &ndash; Upper Intermediate).
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work in a rotational shift environment.
 </li>
 <li>
 Positive attitude and a customer-first mindset.
 </li>
 <li>
 No prior experience required &ndash; fresh graduates and undergraduates are welcome.
 </li>
 </ul>
 
 What We Offer:
 
 <ul>
 <li>
 💰 Salary: EGP 16,000 Net
 </li>
 <li>
 🏥 Social &amp; Medical Insurance
 </li>
 <li>
 🎓 Paid Training Program
 </li>
 <li>
 🚐 Door-to-Door Transportation
 </li>
 <li>
 🌱 Opportunities for growth and development within a leading outsourcing company
 </li>
 </ul>
 
 How to Apply:
 
 
 Interested candidates are invited to send a voice note introducing themselves via:
 
 
 📱 WhatsApp: 01010644438
 
 
 📧 Email: mariam.hamdy@athear.com
 
 
 
 
</div>

Customer Service Representative (B2 English)

Altibbi

<div>
 Are you a motivated professional with experience in call center operations and telemarketing?
 
 
 Altibbi &mdash; the leading digital health platform in the Middle East &mdash; is looking for a Call Center Supervisor to join our dynamic Cairo team!
 
 
 The ideal candidate will be responsible for performance monitoring, coaching, and driving KPIs to meet and exceed subscription, conversion, or sales targets. This role requires strong leadership, analytical thinking, and the ability to motivate teams in a high-pressure, fast-paced environment, preferably with a background.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise, support, and motivate a team of call center agents to achieve acquisition or sales targets.
 </li>
 <li>
 Monitor individual and team performance metrics (e.g., conversion rates, calls per hour, subscriptions closed).
 </li>
 <li>
 Conduct regular performance reviews and one-on-one coaching sessions.
 </li>
 <li>
 Enforce adherence to quality standards and sales scripts.
 </li>
 <li>
 Ensure daily, weekly, and monthly targets are communicated and tracked.
 </li>
 <li>
 Identify underperformers and work with them to improve productivity and achievement.
 </li>
 <li>
 Schedule shifts and manage real-time coverage to ensure operational efficiency.
 </li>
 <li>
 Ensure accurate and timely reporting of team metrics and progress to upper management.
 
 
 </li>
 </ul>
 Qualification &amp; Requirements
 
 
 <ul>
 <li>
 Proven experience as a team leader or supervisor in a target-driven call center (minimum 2-3 years).
 </li>
 <li>
 Medical background (education, training, or experience in healthcare, pharmaceuticals, medical services, etc.) is highly preferred.
 </li>
 <li>
 Familiarity with health-related terminology, patient communication practices, or telehealth systems.
 </li>
 <li>
 Strong knowledge of customer acquisition processes, outbound sales, or telesales.
 </li>
 <li>
 Familiarity with CRM systems
 </li>
 <li>
 Excellent communication, motivational, and interpersonal skills.
 </li>
 <li>
 Good analytical and reporting abilities
 </li>
 <li>
 Average to good English communication skills
 </li>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Flexible, organized, and able to work under pressure
 </li>
 <li>
 A bachelor&rsquo;s degree is a must.
 
 
 </li>
 </ul>
 Why Join Altibbi?
 
 
 At Altibbi, we&rsquo;re redefining access to healthcare through technology &mdash; serving millions of users across the region. Join a passionate team that believes in innovation, growth, and impact.
</div>

Call Center Supervisor

Explore 720+ Call centre quality training manager in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.