customer service representative Jobs in Cairo Egypt

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call center representative Jobs in Cairo Egypt

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customer service consultant

Bupa

<div>
 
 Customer Service Consultant
 
 
 Cairo, Egypt
 
 
 Fixed Term
 
 
 
 
 
 We make health happen
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 Authorize or reject treatment requests before procedures
 
 
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 
 
 Manage membership updates, billing inquiries, and document issuance
 
 
 Coordinate international medical appointments and support cross-departmental communication
 
 
 Investigate and resolve complaints, ensuring customer satisfaction
 
 
 Maintain accurate system records and support new team members
 
 
 Collaborate with providers and internal teams to deliver seamless service
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
</div>

Customer Service Consultant

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Concentrix

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

Enjaz Consultancy & Enterprise Management

<div>
 
 <ul>
 <li>
 الرد على المكالمات الواردة والتفاعل مع استفسارات العملاء ومشاكلهم.
 
 </li>
 <li>
 معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ.
 
 </li>
 <li>
 توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عند الضرورة.
 
 </li>
 <li>
 الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء.
 
 </li>
 <li>
 العمل على تحقيق مؤشرات الأداء المحددة من قبل الإدارة، مثل زمن المكالمة ونسبة رضا العملاء.
 
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Answer incoming calls and address customer inquiries and issues.
 
 </li>
 <li>
 Efficiently handle customer complaints and work towards satisfactory resolutions.
 
 </li>
 <li>
 Direct customers to the appropriate departments or personnel when necessary.
 
 </li>
 <li>
 Adhere to the company&rsquo;s customer service policies and procedures.
 
 </li>
 <li>
 Strive to achieve performance metrics set by management, such as call duration and customer satisfaction rate.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 السن : لا يتجاوز 27عام
 
 </li>
 <li>
 سكان : القاهرة والجيزة
 
 </li>
 <li>
 مؤهل عالى (جامعى او معهد اربع سنوات)
 
 </li>
 <li>
 5 ايام عمل (9 ساعات عمل من ضمنهم ساعه بريك)
 
 </li>
 <li>
 مكان العمل العباسية
 
 </li>
 <li>
 تدريب مدفوع
 
 </li>
 <li>
 تأمين اجتماعى و صحى
 
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Not to exceed 27 years.
 
 </li>
 <li>
 Residence: Cairo &amp; Giza
 
 </li>
 <li>
 Education: University degree or four-year institute diploma.
 
 </li>
 <li>
 Working days: 5 days a week, 9-hour shifts with a 1-hour break.
 
 </li>
 <li>
 Workplace: Abbasia.
 
 </li>
 <li>
 Paid training
 
 </li>
 <li>
 Social and health insurance provided.
 
 </li>
 </ul>
</div>

Customer Service Representative- ممثل خدمة عملاء

LIPS Healthcare

<div>
 
 Job Summary:
 
 
 Provides vital administrative support to healthcare professionals, ensuring the smooth operation of medical practices. This role involves managing schedules, coordinating patient appointments, maintaining medical records, and facilitating communication between patients and healthcare providers. Plays a crucial role in enhancing patient care by ensuring that all administrative tasks are handled efficiently and accurately.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Liaising between consultant and Patient
 </li>
 <li>
 Answering calls with professionalism and high quality
 </li>
 <li>
 Replying to queries and emails in a timely manner
 </li>
 <li>
 Medical admin Work (filling forms &ndash; scan requests-surgery bookings)
 </li>
 <li>
 Forwarding patients queries to consultant and aiding patients as much as they could
 </li>
 <li>
 Point of intersection between patient, hospital and consultant
 </li>
 <li>
 Arranging consultant diary according to consultant preference
 </li>
 <li>
 Replying to consultant emails and queries in a timely manner
 </li>
 <li>
 Matching clinics between hospitals and practice management database
 </li>
 <li>
 Booking and canceling patients appointments
 </li>
 <li>
 Arranging surgery for patients
 </li>
 <li>
 Adding new patient&rsquo;s info on Practice Management System (Compucare).
 </li>
 <li>
 Following up on patient&rsquo;s treatment plans with no Delays
 </li>
 <li>
 Arranging for patient scans
 </li>
 <li>
 Overseeing sending referrals for patients from consultant
 </li>
 <li>
 Invoicing for surgeries and services provided by consultant.
 </li>
 <li>
 Adding and canceling clinics.
 </li>
 <li>
 Settling payment with self-pay patients (before service)
 </li>
 <li>
 Sending trust pilot reviews invitations
 </li>
 <li>
 Adhere to workplace rules and codes of conduct
 </li>
 <li>
 Complying to line manager in work related tasks and instructions
 </li>
 <li>
 Chasing appointment authorization code
 </li>
 <li>
 Chasing embassies for logs.
 </li>
 <li>
 Updating subject lines and invoice logs to ensure smooth invoicing process
 </li>
 <li>
 Follow operational processes to avoid mistakes, delays and errors
 </li>
 <li>
 Complying with the line manager in work-related tasks and instructions
 </li>
 <li>
 Other duties within the job role as reasonably identified by the senior management team.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Fluent English speaker is a must
 </li>
 <li>
 A bachelor's degree in a related field.
 </li>
 <li>
 Previous experience as a personal assistant is preferred.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Multitasker and Customer focused
 </li>
 </ul>
 
 
 
 
 
 Working Days: Monday to Friday ( Saturday &amp; Sunday off )
 
 
 
 
 Working Hours: 11:00AM to 7:00PM
 
 
 
 
 Work Location: Heliopolis, Cairo
 
 
 
 
</div>

Medical Personal Assistant - Fluent English Speaker

Etisalat Telecom

<div>
 
 
 e&amp; CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).
 
 
 
 
 
 Job requirements:
 
 
 .Grad of any major
 
 
 .Very good up to Excellent English speakers (B2/B1+)
 
 
 .Flexibility with rotational shifts
 
 
 
 
 
 Job Benefits:
 
 
 .Salary up to 19000 net
 
 
 Up to 700 AED commission
 
 
 .Cola increase from the joining date (20%)
 
 
 .career path (insource)
 
 
 .Social and medical insurance
 
 
 .Free VPN line
 
 
 .Salary annual increase
 
 
 .bonus program (3k eg)
 
 
 .chance for promoted after 6 months
 
 
 .Unlimited commission
 
 
 .Referral program (6k eg)
 
 
 .Opportunity To travel To UAE
 
 
 
 
 
 Location:Maadi, Degla Square (No transportation provided)
 
 
</div>

Customer service Representative.(B1+English)

Wadi Degla Developments

<div>
 
 Are you a motivated and results-driven individual with a passion for real estate? We are looking for a
 
 Real Estate Sales Consultant
 
 to join our team! In this role, you will engage with clients, showcase premium properties, negotiate sales, and provide exceptional service to ensure a seamless customer experience.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 Drive sales growth by following structured plans, building strong client relationships, and continuously identifying new business opportunities in the real estate market.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build and maintain a robust client database.
 </li>
 <li>
 Generate and follow up on a reasonable number of leads daily.
 </li>
 <li>
 Contact and nurture potential customers, tracking each lead's progress.
 </li>
 <li>
 Identify and capitalize on new sales opportunities with both existing and prospective clients.
 </li>
 <li>
 Stay up-to-date with project details, availability, and inventory updates.
 </li>
 <li>
 Conduct client presentations, showcase properties, and arrange site visits.
 </li>
 <li>
 Provide expert consultation to clients, guiding them to the best property options and addressing all inquiries.
 </li>
 <li>
 Maintain strong customer relationships by understanding their needs and offering tailored solutions.
 </li>
 <li>
 Escalate client concerns or issues to the Sales/Assistant Manager when necessary.
 </li>
 <li>
 Research and suggest potential sales channels for expanding outreach.
 </li>
 <li>
 Stay informed about market trends and competitor activity.
 </li>
 <li>
 Prepare and submit regular sales performance reports.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 Experience with CRM systems (Salesforce or similar) is a plus.
 </li>
 <li>
 0-2 years of experience in real estate sales or a related field.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Excellent negotiation and persuasion skills.
 </li>
 <li>
 Strong analytical thinking and problem-solving abilities.
 </li>
 <li>
 Ability to work under pressure and adapt to a dynamic sales environment.
 </li>
 <li>
 Good command of English (spoken and written).
 </li>
 <li>
 Proficiency in MS Office applications.
 </li>
 </ul>
 
 
 
 
 
 If you&rsquo;re passionate about real estate and eager to grow in a fast-paced sales environment, apply now and become part of our success story!
 
 
</div>

Sales Consultant

Explore 258+ Customer service consultant in Cairo Egypt this April. Find roles across top companies and apply now to boost your career.

258 customer service consultant jobs In Cairo Egypt

Customer Service Consultant

Customer Service Consultant

Customer Service Representative - English Speakers

Customer Service Representative- ممثل خدمة عملاء

Medical Personal Assistant - Fluent English Speaker

Customer service Representative.(B1+English)

Sales Consultant