customer service representative Jobs in Cairo Egypt

customer service representative

sales consultant

customer account specialist Jobs in Cairo Egypt

customer account specialist

presales consultant

associate sales consultant Jobs in Cairo Egypt

associate sales consultant

customer service consultant

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

Impact Investments

<div>
 
 Company Description
 
 
 
 At Impact Investments, our real estate consultants assist clients in selecting the most suitable properties, whether residential, investment, or commercial. We provide free real estate consultations with comparative analyses to help clients make informed purchasing decisions. Our team is dedicated to offering professional advice tailored to individual needs.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Property Consultant located in Cairo. The Property Consultant will be responsible for advising clients on property purchases, providing comparative analyses, and offering tailored recommendations. Daily tasks include communicating with clients, understanding their needs, and assisting them in making informed decisions. The consultant will also be involved in sales and customer service activities.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Consulting and Real Estate skills
 </li>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Sales skills
 </li>
 <li>
 Strong interpersonal and negotiation skills
 </li>
 <li>
 Ability to work on-site in Cairo
 </li>
 <li>
 Bachelor's degree in a related field is a plus
 </li>
 </ul>
</div>

Property Consultant

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

White - وايـــت

<div>
 
 Job description
 
 
 
 
 
 This is a full-time on-site role for a Property Consultant at White Investment in New Cairo. The Property Consultant will be responsible for consulting clients, providing exceptional customer service, facilitating sales transactions, and utilizing expertise in real estate to assist clients in making informed decisions.
 
 
 
 
 
 Requirements:
 
 
 
 
 
 * Consulting and Communication skills.
 
 
 * Customer Service and Sales skills.
 
 
 * Expertise in Real Estate.
 
 
 * Strong problem-solving and negotiation abilities.
 
 
 * Abilitv to work ettective in a team.
 
 
 * Excellent interpersonal skills and relationship-building capabilities.
 
 
 * Experience in property management or real estate consulting.
 
 
 *6 months to 1 years of experience in sales.
 
 
 * Bachelor's degree is a must, Business, or related field.
 
</div>

iProperties Egypt

<div>
 
 
 iProperties Egypt is a Real Estate Consultancy firm located in New Cairo that provides exceptional service based on personal relationships with clients. The company offers assistance in buying, selling or renting commercial and residential units in Egypt and aims to guarantee the satisfaction of its customers.
 
 
 
 
 Responsibilities
 
 
 
 
 This is a full-time, on-site role for a Property Consultant with iProperties Egypt. The Property Consultant will be responsible for consulting with clients, communicating effectively, providing high-quality customer service and sales, and utilizing their extensive knowledge of the real estate market to assist clients in making informed decisions.
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Consulting and Communication skills
 </li>
 <li>
 Excellent Customer Service skills
 </li>
 <li>
 Sales proficiency
 </li>
 <li>
 Extensive knowledge of Real Estate procedures and market trends
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Experience with property management software is a plus
 </li>
 <li>
 Bachelor's degree in Real Estate or related field
 </li>
 <li>
 living near New Cairo
 </li>
 </ul>
 
 
 
</div>

SCKYLERS

<div>
 
 
 Company Description
 
 
 
 
 
 SCKYLERS is a future-led developer that crafts momentum rather than just buildings. We create developments designed to inspire action, spark ambition, and stand as lasting icons. Our projects are built with precision, intention, and a drive to set new benchmarks. Each project reflects our commitment to elevating the urban skyline and redefining what&rsquo;s possible.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Senior Property Consultant, located in New Cairo. The Senior Property Consultant will handle client consulting services, conduct property sales, and provide exceptional customer service. Daily tasks include assisting clients in selecting properties, negotiating deals, and maintaining excellent communication with clients. The role involves both presenting properties and supporting clients through the entire sales process.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Experience in Consulting and Sales
 </li>
 <li>
 Strong Communication skills and ability to provide excellent Customer Service
 </li>
 <li>
 Background in Real Estate is essential
 </li>
 <li>
 Proven ability to meet targets and sales goals
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Bachelor's degree in Business, Real Estate, or related field is preferred
 </li>
 <li>
 Professional demeanor with a customer-oriented approach
 </li>
 </ul>
</div>

Senior Property Consultant

Al Tameer Arabian

<div>
 
 
 Company Description
 
 
 
 
 
 Al Tameer Arabian is a Saudi Egyptian investment company specializing in construction and real estate development. Leveraging partnerships with both local and international consultancy firms, the company has established a strong presence in Saudi Arabia, the United Arab Emirates, and now Egypt. With projects like Rivan, Rivan Square, and Rivan Tower, Al Tameer Arabian aims to create a fundamental shift in the real estate development field.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Property Consultant, located in New Cairo. The Property Consultant will be responsible for providing expert advice on property investments, engaging with clients through effective communication and customer service, and driving sales in the real estate market. Daily tasks will include consulting with clients, managing customer relationships, and facilitating property transactions.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Consulting and Real Estate knowledge
 </li>
 <li>
 Excellent Communication skills
 </li>
 <li>
 Customer Service experience
 </li>
 <li>
 Proven Sales ability in the real estate sector
 </li>
 <li>
 Strong negotiation and interpersonal skills
 </li>
 <li>
 Bachelor's degree in Business, Real Estate, or related field
 </li>
 <li>
 Previous experience in the real estate industry is a plus
 </li>
 <li>
 Fluent in both Arabic and English
 </li>
 </ul>
</div>

Explore 769+ Customer service consultant in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

769 customer service consultant jobs IN Cairo Egypt

Customer Service Consultant

Property Consultant

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Property Consultant

Property Consultant

Senior Property Consultant

Property Consultant