customer service representative Jobs in Cairo Egypt

customer service representative

account manager

associate agent

call center manager

call center specialist Jobs in Cairo Egypt

call center specialist

call center representative

Concentrix

<div>
 <ul>
 <li>
 Attractive Salary
 </li>
 <li>
 Transportation Available
 </li>
 </ul>
</div>

Call Center Representative

QNB Egypt

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

Mashreq

<div>
 
 We are currently hiring an English Call Center Officer to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and providing excellent customer service while ensuring a high level of customer satisfaction.
 
 
 
 
 
 The ideal candidate should have excellent English communication skills, strong problem-solving abilities, and a customer-oriented mindset. Previous experience in customer service or call center roles is a plus.
 
 
 This is a rewarding opportunity for candidates who are passionate about customer service and looking to grow their career in a professional and fast-paced English call center environment.
 
 
 
 
 
 Key responsibilities include handling inbound and outbound calls, responding to customer inquiries, resolving issues, documenting interactions in the system, and ensuring a positive customer experience.
 
 
 Candidates with strong English communication skills, problem-solving abilities, and a customer-focused mindset are encouraged to apply.
 
</div>

Call Center Specialist

<div>
 
 Attractive salary
 
 
 Transportation provided
 
 
 Medical &amp; Social insurance
 
 
 Opportunity for career growth
 
</div>

English Call Center

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise daily call center operations (inbound/outbound).
 </li>
 <li>
 Lead, coach, and develop team leaders and call center agents.
 </li>
 <li>
 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
 </li>
 <li>
 Ensure excellent customer service standards and handle escalated customer complaints.
 </li>
 <li>
 Prepare schedules, shifts, and workforce planning to meet service levels.
 </li>
 <li>
 Conduct regular performance reviews and provide constructive feedback.
 </li>
 <li>
 Identify training needs and coordinate onboarding and ongoing training programs.
 </li>
 <li>
 Develop and improve call center policies, procedures, and workflows.
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports for management.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and quality standards.
 </li>
 <li>
 Collaborate with HR, IT, and Operations to improve systems and processes.
 </li>
 <li>
 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
 </li>
 <li>
 Strong leadership and people-management skills.
 </li>
 <li>
 Experience working with KPIs, dashboards, and performance reporting.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong analytical and decision-making abilities.
 </li>
 <li>
 Proficiency in CRM systems and call center software.
 </li>
 <li>
 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Team leadership &amp; coaching
 </li>
 <li>
 Customer experience management
 </li>
 <li>
 Performance analysis &amp; reporting
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Process improvement
 </li>
 <li>
 Time &amp; workforce management
 </li>
 </ul>
</div>

Call Center Manager

<div>
 
 The Client Affairs Director is responsible for leading and managing all client-facing operations across the post-sales customer journey, including property handover, customer service operations, and call center management. This role ensures a seamless and positive customer experience from unit readiness through handover and ongoing client support.
 
 
 
 
 
 The Client Affairs Director plays a critical role in strengthening customer trust, enhancing brand reputation, and ensuring the successful delivery of projects from a client experience perspective. Real estate development experience is essential, while community management exposure is considered a strong advantage.
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the Client Affairs function, overseeing customer service, call center operations, and property handover activities to ensure a consistent and high-quality client experience.
 </li>
 <li>
 Develop and implement client service strategies, policies, and procedures to enhance customer satisfaction and strengthen long-term relationships with clients.
 </li>
 <li>
 Oversee the end-to-end handover process, ensuring proper coordination with Development, Construction, Finance, and Legal teams to deliver units to clients smoothly and in line with company standards.
 </li>
 <li>
 Ensure efficient management of customer inquiries, requests, complaints, and escalations across all service channels including call center, digital platforms, and customer service offices.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), quality standards, and operational procedures to maintain high performance in customer service and call center operations.
 </li>
 <li>
 Monitor client feedback, satisfaction surveys, and service performance data to identify improvement opportunities and enhance overall client experience.
 </li>
 <li>
 Coordinate with internal departments to resolve technical, contractual, or financial client issues and ensure timely resolution of client concerns.
 </li>
 <li>
 Develop reporting dashboards and performance metrics related to handover operations, customer satisfaction, service response times, and complaint resolution.
 </li>
 <li>
 Lead, mentor, and develop the Client Affairs team to ensure high performance, service excellence, and alignment with the company&rsquo;s customer experience strategy.
 </li>
 <li>
 Support the transition of clients from handover to community management or property management teams to ensure continuity of service and resident satisfaction.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 - Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field.
 </li>
 <li>
 Professional certifications in Customer Experience or Service Management are considered an advantage.
 </li>
 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
 <li>
 Minimum 5 years in a leadership role in customer service, client relations, or customer experience within the real estate development sector.
 </li>
 <li>
 Proven experience managing property handover operations, customer service teams, and call center functions in real estate developers.
 </li>
 </ul>
 
 
 - Special requirements:
 
 
 <ul>
 <li>
 Community management or property management exposure is a plus.
 </li>
 <li>
 Strong knowledge of the real estate customer lifecycle including sales support, unit handover, and post-handover service.
 </li>
 <li>
 Strong problem-solving and conflict resolution capabilities with a customer-centric mindset.
 </li>
 <li>
 Ability to analyze customer feedback and operational data to drive service improvements.
 </li>
 </ul>
</div>

Client Affairs Director

Explore 41+ Call center representative in Cairo Egypt this April. Find roles across top companies and apply now to boost your career.