call center representative

Raya CX

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 , 40 hours per week
 
 
 Position: Call Center Representative C1
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses enhance their customer interactions and improve overall customer satisfaction. Our team is dedicated to delivering exceptional customer service and creating positive experiences for our clients and their customers.
 
 
 Job Description:
 
 
 We are seeking a highly motivated and customer-centric individual to join our team as a Call Center Representative C1. In this role, you will be responsible for handling inbound and outbound calls from customers, providing excellent service and support, and resolving any issues or concerns they may have. You will be the first point of contact for our clients' customers, and your main goal will be to ensure a positive and efficient customer experience.
 
 
 Key Responsibilities:
 
 
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 Answer incoming calls from customers and provide them with accurate information and assistance
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 Make outbound calls to follow up on customer inquiries or resolve any issues
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 Maintain a high level of professionalism and customer service in all interactions
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 Identify and escalate any complex or unresolved issues to the appropriate department or supervisor
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 Keep detailed and accurate records of customer interactions and transactions
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 Collaborate with team members to continuously improve processes and procedures
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 Meet and exceed individual and team performance targets
 
 
 
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 Requirements:
 
 
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 High school diploma or equivalent; college degree preferred
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 1-2 years of experience in a customer service or call center role
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 Excellent communication skills in English, both verbal and written
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 Strong problem-solving and decision-making abilities
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 Ability to multitask and work in a fast-paced environment
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 Proficient in using computer systems and software
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 Flexibility to work full-time, 40 hours per week, including evenings and weekends if needed
 
 
 
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 Benefits:
 
 
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 Competitive salary and benefits package
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 Opportunities for career growth and development
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 Positive and supportive work environment
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 Comprehensive training program
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 Employee discounts and perks
 
 
 
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 If you are passionate about providing exceptional customer service and thrive in a dynamic and fast-paced environment, we want to hear from you! Join our team at RayaCX and be a part of shaping the future of customer experience management. Apply now!
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Customer Service Agent - C1 Speaker

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Answer incoming calls, emails, or chats in a professional and timely manner
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 Provide accurate information regarding products, services, policies, and procedures
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 Handle customer concerns, complaints, and inquiries with patience and empathy
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 Troubleshoot issues and escalate complex problems to the appropriate department
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 Document all interactions and outcomes in the CRM system
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 Follow call scripts, quality standards, and performance metrics
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 Process orders, payments, and account updates when required
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 Maintain a strong understanding of company offerings and updates
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 Meet or exceed weekly and monthly call goals and customer satisfaction targets
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 Contribute to a positive team environment and support colleagues as needed
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 </ul>
 
 
 
 
 
 Qualifications
 
 
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 Previous customer service or call center experience is a plus
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 Strong verbal and written communication skills
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 Active listening skills and the ability to build rapport
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 Ability to multi-task, prioritize, and manage time effectively
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 Comfortable using computers, CRM tools, and phone systems
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 Problem-solving abilities with a customer-first mindset
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 Ability to remain calm under pressure and handle difficult calls
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 Availability for shift work, including evenings or weekends if required
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 What We Offer
 
 
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 Competitive hourly wage or salary
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 Performance bonuses or incentives
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 Comprehensive training and ongoing development
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 Health, dental, and retirement benefits (if applicable)
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 Opportunities for career growth within the company
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 Supportive and engaging team environment
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</div>

Call Center Customer Service Representative

Fresh Call Center

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 174808
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
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 The Shopping Experience Assistant - Ecommerce is responsible for providing an efficient customer channel to handle and process customer feedback and inquiries related to e-commerce activities. The role involves troubleshooting, logging feedback into the CRM system, and ensuring customer issues are resolved promptly. The assistant also coordinates with different departments to provide seamless service delivery and maintains high standards representing the IKEA brand.
 
 
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 What You Will Do:
 
 
 
 Customer
 
 
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 Respond to all e-commerce customer queries (email, chat, social media, calls) promptly and courteously, aligned with SLAs and KPIs.
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 Investigate and resolve order-related issues like delivery delays, cancellations, refunds, and product issues professionally.
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 Handle customer complaints efficiently and escalate when necessary.
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 Communicate clearly with customers about order status, policies, and resolutions.
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 Capture and log customer feedback in the CRM system for service improvement.
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 Prepare daily and weekly resolution reports for management review.
 
 
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 Operational
 
 
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 Coordinate with logistics, store, and payment teams to resolve e-commerce issues smoothly.
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 Monitor and update order management systems to track issue progress and ensure closure.
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 Ensure adherence to e-commerce SOPs, policies, and refund/exchange procedures.
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 Identify recurring issues and suggest process improvements to management.
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 Provide bilingual communication in English and Arabic as required for customer interactions.
 
 
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 Required Skills To Be Successful:
 
 
 
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 Proficient in customer relationship management (CRM) systems.
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 Strong call center operational skills and experience.
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 Effective analytical and communication skills for problem-solving.
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 Competency in handling complaints and providing strategic solutions.
 
 
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 What Qualifies You For The Role:
 
 
 
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 Graduate or Diploma holder from Commerce, Marketing, or similar field.
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 At least 2 years experience in a similar customer service role.
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 Proficiency in call center operations and CRM systems.
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 Bilingual capabilities in English and Arabic.
 
 
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 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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Customer Complaints Specialist | IKEA | Cairo Festival City

51Talk

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 💼 Telesales Representative (Course Consultant)
 
 
 
 
 
 🚀 What You'll Do:
 
 
 
 
 
 📞 Make outbound calls to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand customer needs, recommend suitable solutions, and close sales effectively.
 
 
 💬 Respond to inquiries clearly and professionally, turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads, build strong relationships, and maintain accurate records in the CRM system.
 
 
 💪 Handle objections with confidence, provide clear product information, and ensure a smooth sales process.
 
 
 🏆 Consistently achieve or exceed sales targets and KPIs.
 
 
 
 
 
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 ✅ Requirements:
 
 
 
 
 
 📈 Minimum of 1 year of experience in sales (telesales, call center, or education industry preferred).
 
 
 🗣️ English communication skills (B1 level or above).
 
 
 🔥 Target-driven mindset with the ability to consistently meet and exceed goals.
 
 
 
 
 
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 📍 Work Schedule &amp; Location:
 
 
 
 
 
 📌 Location:
 
 
 Maadi, Cairo (on-site position)
 
</div>

Sales Specialist

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 You will oversee the shift management in one of our first mile fulfilment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
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 Create and cultivate a safe working environment by identifying safety opportunities across your work area
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 Manage and train our Associates to help deliver the best service for our customers
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 Ensure that customer orders are fulfilled in line with quality and safety guidelines
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 Continuously provide critical shift related information to frontline management and operators
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 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
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 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
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 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 
 
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 </ul>
 
 Basic Qualifications
 
 
 
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 1+ years of Microsoft Office products and applications experience
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 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
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 High school or equivalent
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 high school diploma or equivalent
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 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
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 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
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 Work 40 hours/week, and overtime as required
 
 
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 Preferred Qualifications
 
 
 
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 Are 18 years of age or older
 
 
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 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3148140
</div>

Fullfilment Center Supervisor, Outbound Operations

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Explore 97+ Call center representative in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.