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customer support specialist Jobs in Cairo Egypt

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technical support engineer

VIA University College

<div>
 
 WE&rsquo;RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!
 
 
 
 Work Location: Southern Business District,Cairo Festival City, Road 90,Fifth Settlement, New Cairo City, Egypt
 
 Start Date: December 27th, 2025
 
 
 Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
 
 
 <ul>
 <li>
 Client in 190+ countries
 
 </li>
 <li>
 6000+ Engineers
 
 </li>
 <li>
 200+ Enterprise Clients
 
 </li>
 </ul>
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Install and maintain desktop hardware/software (Windows, Office 365)
 
 </li>
 <li>
 Troubleshoot issues via helpdesk ticketing systems
 
 </li>
 <li>
 Manage user accounts in Active Directory
 
 </li>
 <li>
 Support mobile devices (iOS/Android)
 
 </li>
 <li>
 Ensure security with anti-virus and encryption tools
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Fluent in English and Arabic with valid working permit in Egypt or Egptian ctizienship preferred
 
 </li>
 <li>
 CompTIA A+ or MCP certification preferred
 
 </li>
 <li>
 Experience with Windows, Active Directory, and hardware troubleshooting
 
 </li>
 <li>
 Strong problem-solving and customer service skills
 
 </li>
 <li>
 At leats 1 to 2 years of professional IT troubleshooting work expeirence
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 This is your opportunity to join a world-class IT organization and take your technical skills to the next level. Don't wait - apply today and start building your future with Excis!
 
 
 
</div>

Desktop Support Engineer L1 EG

Wanhua Chemical Group

<div>
 
 
 General Description
 
 
 
 Wanhua Chemical is a leading global operating chemical company based in China, ranking 16th among the world's chemical companies with a turnover of nearly $25 billion. The company's business involves the production and sales of many chemicals such as polyurethane, petrochemical, fine chemicals and so on.
 
 
 Wanhua is looking for a Financial Accountant in Istanbul, Turkey, to be responsible for the construction of the local financial system in Turkey and the subsequent financial operation.
 
 
 
 
 
 We are seeking a highly motivated and experienced Technical Engineer Representative to drive our growth in the Polyurethane Rigid Foam market for Appliance industry.
 
 
 
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 
 <ol>
 <li>
 Identify and develop new business opportunities with key accounts in the region.
 </li>
 <li>
 Provide expert on-site technical support and troubleshooting to clients.
 </li>
 <li>
 Build and maintain strong, long-lasting customer relationships.
 </li>
 <li>
 Serve as the key link between customers and our internal technical team.
 </li>
 </ol>
 
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 
 
 
 <ol>
 <li>
 Bachelor's degree or higher in Chemistry, Polymer Science, or a related field.
 </li>
 <li>
 Minimum of 5 years of technical experience within the Polyurethane (PU) appliance industry.
 </li>
 <li>
 Proven experience in a customer-facing technical support role.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Self-motivated with a results-driven approach.
 </li>
 <li>
 Ability to travel locally and globally (mainly in Africa) as required.
 </li>
 </ol>
</div>

Technical Engineer - Polyurethane (PU) Rigid Foam(PU) Flexible Foam

ELSEWEDY ELECTRIC

<div>
 
 
 About us:
 
 
 
 
 
 
 Elsewedy Electric: Powering Progress, Empowering People
 
 
 
 
 
 For over 80 years
 
 , Elsewedy Electr
 
 ic has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire &amp; cable, electrical equipment, engineering &amp; construction, digital solutions, and infrastructure investments. Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being. Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.
 
 
 
 
 
 This job opportunity is offere
 
 d by Elsewedy Electric Graduate Development Program
 
 The program is designed for Graduates with 0-2 years' of experience. The program offers various job rotations, mentorships, coaching &amp; trainings.
 
 2024 &amp; 2025
 
 Graduates are welcomed to apply
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide technical support to our client before the tender stage and in the pre-qualification stage.
 </li>
 <li>
 Receive tender documents from the sales team to review and check if they&rsquo;re related to the company's scope.
 </li>
 <li>
 Study the tender&rsquo;s package process and related technical specifications.
 </li>
 <li>
 Review the required tender items purchasing process with local and foreign purchasing teams and support them in the technical aspects.
 </li>
 <li>
 Prepare technical offers and related technical datasheets to submit to the sales team for pricing and close the tender envelope for the client&rsquo;s review.
 </li>
 <li>
 Receive technical clarification of the clients from the sales team and respond to it.
 </li>
 <li>
 Hold online meetings with clients to close any technical inquiries.
 </li>
 <li>
 Prepare detailed packing lists and technical documents for clients' approval.
 </li>
 <li>
 Check the client&rsquo;s comments and updated details if required.
 </li>
 <li>
 Communicate with the planning team regarding the current stock to prioritize it in the production process.
 </li>
 <li>
 Revise the document of approval until receiving the client&rsquo;s final confirmation to proceed with the order.
 </li>
 <li>
 Submit the final approved documents to the operation, planning, and purchasing team to proceed with manufacturing accordingly.
 </li>
 <li>
 Provide technical support for the quality team during our internal inspection.
 </li>
 <li>
 Provide technical support during the client&rsquo;s inspection in case of any technical comments from the client&rsquo;s side.
 </li>
 </ul>
 
 
 
 
 
 You're a great fit if you have:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in
 
 Electrical Power and Machines
 
 Engineering
 </li>
 <li>
 1-2 Years' of experience in the same field
 </li>
 <li>
 Fluent Written and Verbal English
 </li>
 <li>
 Advanced Microsoft Office (Excel and Access)
 </li>
 <li>
 Proficient in AutoCad is a must and Dialux is a plus
 </li>
 </ul>
 
 
</div>

Technical Office Engineer

Intellias

<div>
 
 
 About US:
 
 
 
 Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
 
 
 
 
 
 
 Requirement:
 
 
 <ul>
 <li>
 2-3 years of experience as a L2/L3 support specialist
 </li>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in Computer Science or related fields
 </li>
 <li>
 
 Strong experience with Magento 2.4 is a big plus
 
 </li>
 <li>
 Good understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc
 </li>
 <li>
 Experience with MS Azure, AWS or Google Cloud will be a plus
 </li>
 <li>
 
 Hands-on experience in application or web application support
 
 </li>
 <li>
 
 Good understanding of SQL
 
 </li>
 <li>
 
 Experience with Postman
 
 </li>
 <li>
 
 Good understanding of HTTP Technologies
 
 </li>
 <li>
 
 Good TCP/IP knowledge
 
 </li>
 <li>
 Experience with monitoring tools (e.g. NewRelic, Prometheus, Grafana, ELK, Splunk, etc)
 </li>
 <li>
 Experience with REST API
 </li>
 <li>
 Understanding of CI/CD process and implementation experience
 </li>
 <li>
 Strong knowledge of Service Desk activities, Incident and Problem management principles and best-practices
 </li>
 <li>
 Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc
 </li>
 <li>
 Strong communication skills, soft skills and stress-resistance is a must
 </li>
 <li>
 Good English level is required, both spoken and written (B2)
 </li>
 <li>
 Empathy, psychology and trusted communication building skills are a plus
 </li>
 <li>
 
 The role requires a background in more advanced technical support (L2/L3) and direct customer interaction. Customer support experience is crucial for this position.
 
 **
 </li>
 </ul>
 
 
 
 
 
 Nice to have:
 
 
 <ul>
 <li>
 Experience working in large or enterprise-level organizations
 </li>
 <li>
 Familiarity with corporate processes, compliance rules, and structured communication channels
 </li>
 <li>
 Understanding of ITSM frameworks (e.g. ITIL) and adherence to Change, Incident, and Problem Management procedures
 </li>
 <li>
 Experience operating within environments that require strict documentation, traceability, and approval flows
 </li>
 <li>
 Ability to collaborate effectively across multiple teams and departments (e.g. Development, QA, Operations, Business stakeholders)
 </li>
 <li>
 Awareness of security, privacy, and governance standards typical for global companies
 </li>
 <li>
 Strong understanding of escalation paths, reporting lines, and responsibility segregation
 </li>
 <li>
 Ability to balance speed of issue resolution with compliance to organizational policies
 </li>
 </ul>
 
 
</div>

Senior Support Engineer

Midis Group

<div>
 Date: Dec 22, 2025
 
 
 Location:
 
 
 Cairo, EG
 
 
 Company: Midis Group
 
 
 Vendor: Commvault
 
 
 Req ID: 2729
 
 
 
 Job Title
 
 
 
 
 Pre-Sales Engineer
 
 
 
 
 Job Scope
 
 
 
 The Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training across Egypt and Libya. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Act as a subject matter expert in technical/solutions design of the company products/services
 </li>
 <li>
 Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets
 </li>
 <li>
 Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services
 </li>
 <li>
 Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations
 </li>
 <li>
 Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective
 </li>
 <li>
 Build sound relationships with partners and customers in support of sales objectives;
 </li>
 <li>
 Lead technical sales calls
 </li>
 <li>
 Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure
 </li>
 <li>
 Complete required pre-sales documentations in a quick and accurate manner
 </li>
 <li>
 Develop content, train and support partners and customers
 </li>
 <li>
 Respond to after-hours support queries during assigned rotations and escalate issues if needed
 </li>
 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 
 
 
 Experience
 
 
 
 At least 7+ years of relevant technical pre-sales experience preferable in data protecton, infrastructure or data center.
 
 
</div>

Pre-Sales Engineer

NextEra BD

<div>
 
 
 Company Description
 
 
 
 NextEra BD is dedicated to transforming businesses and empowering small- and medium-sized enterprises (SMEs) to succeed in the digital supply chain. With a focus on modernization and efficiency, NextEra BD provides innovative solutions tailored to meet unique client needs. We pride ourselves on being a trusted success partner for companies seeking growth and sustainability in a competitive business landscape.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Odoo Sales Engineer located in Cairo, Egypt. The Odoo Sales Engineer will be responsible for managing technical and sales aspects of the Odoo system, providing technical support, and ensuring solutions are well-suited to client requirements. The role involves collaborating with cross-functional teams, communicating technical information effectively, and delivering exceptional customer service while driving business growth.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Expertise in Sales Engineering and the ability to design and implement tailored solutions for clients
 </li>
 <li>
 Technical Support skills to provide efficient solutions to client queries and issues
 </li>
 <li>
 Strong Communication and collaboration skills to effectively work with clients and internal teams
 </li>
 <li>
 Sales and Customer Service skills to address client needs and enhance overall satisfaction
 </li>
 <li>
 Understanding of Odoo software and ERP systems is highly preferred
 </li>
 <li>
 Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field
 </li>
 <li>
 Proven problem-solving skills and ability to work in a team-oriented environment
 </li>
 <li>
 Min 3 Years of experience
 </li>
 </ul>
</div>

Odoo Sales Engineer

Commvault

<div>
 
 
 Midis Group
 
 is hiring Sales Engineer in
 
 Egypt
 
 to work with our
 
 Commvault
 
 team.
 
 
 
 
 
 
 Job Scope
 
 
 
 The Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training across Egypt and Libya. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.
 
 
 
 
 
 
 Main Duties and Responsibilities
 
 
 <ul>
 <li>
 Act as a subject matter expert in technical/solutions design of the company products/services
 </li>
 <li>
 Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets
 </li>
 <li>
 Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services
 </li>
 <li>
 Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations
 </li>
 <li>
 Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective
 </li>
 <li>
 Build sound relationships with partners and customers in support of sales objectives;
 </li>
 <li>
 Lead technical sales calls
 </li>
 <li>
 Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure
 </li>
 <li>
 Complete required pre-sales documentations in a quick and accurate manner
 </li>
 <li>
 Develop content, train and support partners and customers
 </li>
 <li>
 Respond to after-hours support queries during assigned rotations and escalate issues if needed
 </li>
 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.
 </li>
 </ul>
 
 
 
 
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 
 
 
 
 
 
 Experience
 
 
 
 At least 7+ years of relevant technical pre-sales experience preferable in data protecton, infrastructure or data center.
 
 
 
 
 
 
 Note:
 
 This role is posted by
 
 Midis Group
 
 subsidiary who is the sole representative of
 
 Commvault
 
 in the region.
 
 
 
 
 
 https://www.linkedin.com/company/midis-group/
 
 
 
 
 
 https://www.linkedin.com/company/commvault/
 
</div>

Sales Engineer

Explore 645+ Technical support engineer in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.