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technical support engineer

Halan - حالا

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer
 
 
 to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 
 Flexibility to work in shifts and provide on-call support when required.
 
 </li>
 </ul>
</div>

Software Technical Support Engineer

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Field Operations Engineer
 
 :
 
 
 
 
 
 
 Job purpose:
 
 
 
 Process tickets related to installation, replacement, pull-out and maintenance within assigned SLA and according to the guidelines across Gidea Egypt&rsquo;s G-POS (ECR)
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 Receive and process tickets related to installation, replacement, pull-out and maintenance on G-POS (ECR)
 </li>
 <li>
 Ensure tickets are processed and completed within SLA
 </li>
 <li>
 Update ticket status on G-POS (ECR)
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering.
 </li>
 <li>
 Fresh grads are welcome to apply
 </li>
 <li>
 Track record of meeting SLAs
 </li>
 <li>
 Track record showing good technical fundamentals.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Field Operations Engineer
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Field Operations Engineer

Concentrix

<div>
 Job Title:
 
 
 Technical, IT Operations
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 
 The role:
 
 
 
 The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. You will report to our Technical Support Manager for EMEA.
 
 
 
 What you need to have?
 
 
 
 <ul>
 <li>
 Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
 </li>
 <li>
 Experience with Network
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Proficient in Excel (can perform complex functions)
 </li>
 <li>
 Knowledge of Active Directory
 </li>
 <li>
 Knowledge of Incident response
 </li>
 <li>
 Experience as L1/2 Technical support
 </li>
 <li>
 CCNA, MCSA, SCCM, BigFix Certifications
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate as smart hands with different portfolios and engineering workgroups
 </li>
 <li>
 Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
 </li>
 <li>
 Perform hardware and software upgrades to peripheral equipment
 </li>
 <li>
 Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients
 </li>
 <li>
 Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
 </li>
 <li>
 Perform site maintenance and safety checks of assigned equipment
 </li>
 <li>
 Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
 </li>
 <li>
 Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time2025-11-30
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1652021
 
</div>

Technical, IT Operations

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Operations Manager - BL Excitation(AMEA)
 
 
 On this position you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. This role is created to position in Egypt.
 
 
 
 You will be mainly responsible for:
 
 
 
 <ul>
 <li>
 Applying safety rules and safe practices as well as environmental responsibilities
 </li>
 <li>
 Reporting unsafe practices and incidents
 </li>
 <li>
 Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
 </li>
 <li>
 Having clear understanding of sense of urgency and care in the direct area of responsibility
 </li>
 <li>
 Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
 </li>
 <li>
 While on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
 </li>
 <li>
 Utilizing the local practices for notifying the account team of opportunities
 </li>
 <li>
 Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
 </li>
 <li>
 Coaching associate technicians and associate engineers
 </li>
 <li>
 Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
 </li>
 <li>
 Preparing all documents and customer reports to be signed by the customer representative. Utilizing all relevant tools
 </li>
 <li>
 Reporting work done in a timely manner and following up when needed
 </li>
 <li>
 Troubleshooting Equipment/Process failures, requesting proactive corrective actions, and making recommendations to avoid repeating the problem in the future
 </li>
 <li>
 Proactively planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
 </li>
 <li>
 Identifying improvement needs and potential solutions for them in the way of working
 </li>
 <li>
 Providing technical guidance to associates
 </li>
 <li>
 Acting as trainer when needed, for field service associates and customers
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
 <li>
 You have a Bachelor&rsquo;s degree or equivalent qualification, with experience in excitation commissioning and troubleshooting
 </li>
 <li>
 You have at least 5 years of experience on similar position
 </li>
 <li>
 You possess experience in excitation commissioning and troubleshooting (must-have)
 </li>
 <li>
 Possess experience with Word and Excel
 </li>
 <li>
 You possess ABB certification in excitation commissioning (nice-to-have)
 </li>
 <li>
 You have fluent spoken and written English and Arabic
 
 
 </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Field Service Engineer

Arab Business Machine

<div>
 
 
 Job Title
 
 
 
 Pre-Sales Engineer &ndash; Apple Solutions
 
 
 
 
 
 
 Job Scope
 
 
 
 The Pre-Sales Engineer is responsible for providing technical expertise and solution design in support of the Sales team, partners, and customers. This role focuses on enabling Apple Enterprise adoption, driving digital transformation across industries, and ensuring seamless integration of Apple solutions in mixed IT environment
 
 s.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Act as a subject matter expert for Apple solutions, supporting sales and partners throughout the pre-sales cycle.
 </li>
 <li>
 Design and deliver solution proposals, demos, proof-of-concepts, and RFP responses.
 </li>
 <li>
 Conduct partner enablement sessions, technical workshops, and product trainings to build Apple competency across the channel.
 </li>
 <li>
 Showcase Apple Business Manager (ABM), Automated Device Enrollment (ADE), and enterprise app integration.
 </li>
 <li>
 Support enterprise IT teams with security, compliance, and integration of Apple devices into a Windows/Active Directory environment.
 </li>
 <li>
 Develop and maintain strong relationships with Apple regional teams, ecosystem partners, and key enterprise accounts.
 </li>
 <li>
 Provide after-sales technical support when required, ensuring customer adoption and value realization.
 </li>
 <li>
 Stay current with Apple&rsquo;s enterprise solutions, MDM platforms (Jamf, Intune, MobileIron), and security framework.
 </li>
 </ul>
 
 
 
 
 
 Position Requirements
 
 
 
 
 Educa
 
 tion
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science, IT, or a related field.
 </li>
 <li>
 
 Experience
 
 </li>
 <li>
 5&ndash;7 years of experience in pre-sales engineering, technical consulting, or enterprise IT.
 </li>
 <li>
 Strong knowledge of the Apple enterprise ecosystem.
 </li>
 <li>
 Apple Business Manager, Automated Device Enrollment
 </li>
 <li>
 MDM platforms (Jamf, Intune, MobileIron.
 </li>
 <li>
 Mac/iOS integration in a mixed IT environm
 </li>
 <li>
 ent.Excellent communication, presentation, and consultative selling skills.
 </li>
 <li>
 Languages: Fluent in English; proficiency in Arabic and French is a plus.
 </li>
 <li>
 Apple certifications (ACSP, Jamf 200/300, or equivalent) preferred.
 </li>
 </ul>
 
 
 What We O
 
 ffer
 
 <ul>
 <li>
 A key role in expanding Apple enterprise adoption across the region.
 </li>
 <li>
 Exposure to high-profile enterprise projects.
 </li>
 <li>
 Continuous professional development through Apple training and certifications.
 </li>
 </ul>
</div>

Presales Engineer

Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 
 Job Purpose
 
 
 
 The Database Senior Engineer supports advanced database architecture development and optimization while mentoring junior team members. This role involves developing database schemas, optimizing queries, troubleshooting issues, and providing expert support to ensure efficient and reliable database operations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Database Development: Develop and implement efficient database schemas and architectures to meet business and technical requirements
 </li>
 <li>
 Query Optimization &amp; Troubleshooting: Optimize queries for better performance and troubleshoot database issues to ensure smooth operations
 </li>
 <li>
 Advanced Support: Provide advanced database support to internal teams and handle complex database problems that arise
 </li>
 <li>
 Mentorship: Mentor and provide guidance to junior database engineers, helping them grow in their roles and adhering to best practices
 </li>
 <li>
 Collaboration: Work with cross-functional teams to ensure database solutions are integrated effectively into business applications
 
 
 </li>
 </ul>
 
 Policies, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
 
 
 </li>
 </ul>
 
 Day-to-day Operations
 
 
 
 <ul>
 <li>
 Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs
 
 
 </li>
 </ul>
 
 Compliance
 
 
 
 <ul>
 <li>
 Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB's sound legal position and mitigate any potential risks
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree in Computer Science or a related field
 </li>
 <li>
 Experience: For Senior Engineer 5 to 7 years of experience in database engineering with a focus on optimization, schema design, and troubleshooting
 </li>
 <li>
 Experience: For Engineer 3 to 5 years of experience in database engineering with a focus on optimization, schema design, and troubleshooting
 </li>
 <li>
 Certifications: (Relevant certifications in database technologies or management are a plus)
 </li>
 <li>
 Technical Skills: Expertise in database schema development, query optimization, and advanced troubleshooting techniques. Strong understanding of database performance tuning
 </li>
 <li>
 Soft Skills: Strong mentoring abilities, problem-solving skills, and the ability to collaborate effectively with internal teams
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Training &amp; Development
 </li>
 </ul>
</div>

Database Senior Engineer

<div>
 
 Job Description
 
 
 
 
 Job title:
 
 TECHNICAL SAFETY ENGINEER
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Job reference #
 
 : 32134
 
 
 
 Contract type:
 
 Permanent
 
 
 
 Language requirements:
 
 English (intermediate level)
 
 
 At
 
 Eni
 
 , we are looking for a
 
 Technical Safety Engineer
 
 within
 
 EniProgetti Egypt Ltd.
 
 in
 
 Cairo
 
 . You will be responsible for supporting the growth and development of the Technical Safety Department by providing specialised expertise in technical safety engineering. This role is key to strengthening the department&rsquo;s capabilities, ensuring the right balance of experience and knowledge within the team and contributing to the transition of leadership to a local resource.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Perform safety and risk analyses to support project development.
 </li>
 <li>
 Carry out design and analysis activities, ensuring the preparation of the necessary deliverables for onshore and offshore plants.
 </li>
 <li>
 Verify and ensure the application of HSE philosophies and the implementation of design criteria during project development, as well as support the corporate group in the development of new projects.
 </li>
 <li>
 Adhere to all national Health, Safety, and Environmental (HSE) laws and strictly follow the company&rsquo;s corporate HSE policy and safety system. Ensure a safe and healthy workplace for all subordinates and verify their compliance with established safety and labour protection rules and regulations.
 
 
 </li>
 </ul>
 
 Skills And Experience Required
 
 
 
 <ul>
 <li>
 University degree.
 </li>
 <li>
 Relevant experience.
 </li>
 <li>
 The candidate shall act as a Technical Safety Engineer on projects:
 </li>
 <li>
 Following the HSE project philosophy to correctly implement engineering criteria.
 </li>
 <li>
 Executing technical safety analyses in support of project development.
 </li>
 <li>
 Performing design and analysis activities and issuing all necessary deliverables related to onshore/offshore production facilities, ensuring that project objectives, industry standards, and safety best practices are met.
 </li>
 <li>
 Being familiar with working with Safety and Phast software.
 </li>
 <li>
 Actively participating in technical safety reviews such as HAZID, HAZOP, and SIL.
 </li>
 <li>
 The ability to work effectively as part of a close-knit team, both within the Safety Systems Group and with other engineering departments on a project, is considered essential.
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 <ul>
 <li>
 Applications are only accepted through our online application system.
 </li>
 <li>
 Please upload your CV in English.
 
 
 </li>
 </ul>
 
 About Eni
 
 
 
 Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil &amp; gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy &ndash; a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions.
 
 
 
 Working at Eni
 
 
 
 At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen.
 
 
 
 
 Energy for action takers
 
 
</div>

Technical Safety Engineer

Explore 613+ Technical support engineer in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.