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software technical support engineer Jobs in Cairo Egypt

software technical support engineer

technical support engineer

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Sulzer

<div>
 Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
 
 
 
 About The Role
 
 
 
 Technical Support Engineer is responsible for providing technical support to sales teams and conducting technical analysis of product configurations to determine customer-specific pricing.
 
 
 This job profile is intended for early-career professionals who apply broad theoretical knowledge and require the ability to investigate and analyze problems. Solutions are typically discussed/verified with a more senior member.
 
 
 
 Key Responsibilities
 
 
 
 Prepare and conduct technical sales briefings. Analyze customer specifications and estimate technical requirements. Evaluate sales proposals for technical accuracy. Support implementation and troubleshooting of solutions. Collaborate with engineering and commercial teams. Skills &amp; Qualifications Typically a University degree (or equivalent work experience) and up to 2 years of relevant experience (or equivalent skills) are minimally required to carry out the role. Technical and commercial acumen. Strong communication and presentation skills. Ability to manage multiple proposals. Willingness to learn and adapt.
 
 
 
 Job Purpose
 
 
 
 To provide accurate and timely techno-commercial support for standard products and orders, ensuring data integrity, system correctness, and smooth coordination between sales, factories and internal stakeholders. The role focuses on building technical discipline and supporting day-to-day operations beside building the candidate technical competencies in Public Utilities and Infrastructure filed.
 
 
 
 Job Description Breakdown
 
 
 
 <ul>
 <li>
 Draft Orders Technical Cleaning.
 </li>
 <li>
 Standard Products PN creation.
 </li>
 <li>
 Preparing Inspection Scope and initiating communications with Factories regarding Technical
 
 
 </li>
 </ul>
 Clarifications related to Testing Scope and Engineering Raising Concerns during Order
 
 
 Placement Phase.
 
 
 <ul>
 <li>
 Providing accurate transfer prices for O&amp;L for all products at the time of order entry.
 </li>
 <li>
 Assisting in item entry processes on SAP for all products according to technical specifications
 
 
 </li>
 </ul>
 and customers POs requirements.
 
 
 <ul>
 <li>
 Equipment Pricing, Preparation of Guarantee Tables, and Quote Implementation on the ERP
 
 
 </li>
 </ul>
 system.
 
 
 <ul>
 <li>
 Standard Equipment Selection.
 </li>
 <li>
 Matriculate daily communication with distributors and direct accounts regarding standard RFQs
 
 
 </li>
 </ul>
 and general clarifications.
 
 
 What we offer you
 
 
 As per local requirements
 
 
 Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
 
 
 We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
</div>

Halan - حالا

<div>
 
 Job Summary:
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 Requirements:
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 Flexibility to work in shifts and provide on-call support when required.
 </li>
 </ul>
</div>

Software Technical Support Engineer

Luciq

<div>
 
 Job Purpose
 
 
 
 Responsible for playing a core role in creating the Ultimate Customers' overall experience. He/She will work closely with cross-functional teams towards the objective of offering the best product-value offering, world-class support and retaining these Ultimate accounts as long-term, loyal customers of Luciq.
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Expert on how Luciq product portfolio works; helping our ultimate customers understand the features and all of the benefits that could fit their business needs.
 </li>
 <li>
 Ensure delivery of the best support possible for our high-priority customers through working on customized initiatives, with collaboration with other cross-functional teams.
 </li>
 <li>
 Track all customer issues efficiently &amp; effectively including SLAs, ETAs and updates; and provide them with timely updates.
 </li>
 <li>
 Conduct technical troubleshooting, root cause analysis, debugging and solving technical cases in a highly responsive manner with the highest quality to determine the best technical solution.
 </li>
 <li>
 Work closely with the engineering team on escalated technical issues.
 </li>
 <li>
 Work closely with the product team to communicate feature requests, prioritize issues and development.
 </li>
 <li>
 Work proactively on customer retention initiatives with the customer success team.
 </li>
 <li>
 Identify common customer challenges and proactively find ways to improve our product and processes.
 </li>
 <li>
 Build a knowledge base for Ultimate common cases across the different products with verified solutions and quality standards.
 </li>
 <li>
 Drive operational excellence through quality closures and proper escalation of issues
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or any equivalent major.
 </li>
 <li>
 2-4 years of experience providing technical support to engineers, preferably for a B2B product.
 </li>
 <li>
 Customer service experience (bonus for SaaS/tech startup customer support experience).
 </li>
 <li>
 Good ability to lead troubleshooting calls and interact with customers live to debug and investigate technical issues.
 </li>
 <li>
 Experience in reproducing customer environments in order to identify root cause issues.
 </li>
 <li>
 Superb communication and interpersonal skills.
 </li>
 <li>
 Fluent in English verbal &amp; written, a second language is a plus.
 </li>
 <li>
 Good ability to identify customer needs and successfully implement solutions.
 </li>
 <li>
 Good ability to learn and adapt so that you can help and teach others.
 </li>
 <li>
 Multitask efficiently.
 </li>
 <li>
 Experience at a technology startup is a plus
 </li>
 </ul>
</div>

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Specialist Level 2 - VMware by Broadcom
 
 
 
 Job Description
 
 
 
 
 Our Story
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 Your job as a Technical Support Engineer providing support via email/telephone/remote sessions
 
 to our global customers
 
 . Working primarily on Broadcom technologies. You will
 
 deliver our range of technical support services
 
 and investigate any issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, and assist Level 1 engineers.
 
 
 <ul>
 <li>
 Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
 </li>
 <li>
 Replicate customer configurations as required to troubleshoot complex errors.
 </li>
 <li>
 Undertake to develop and maintain technical skills in selected products.
 </li>
 <li>
 Undertake training to achieve and maintain accreditation in selected products.
 </li>
 <li>
 Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
 </li>
 <li>
 Completely and accurately document all work activity in the customer support tracking system.
 </li>
 <li>
 Expanding knowledge to other products in addition to vSphere, such as vSAN, NSX, and VMware Cloud Director.
 </li>
 <li>
 Assisting Level 1 engineers with technical guidance and troubleshooting techniques
 </li>
 <li>
 Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
 </li>
 <li>
 Embrace the team&rsquo;s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
 </li>
 <li>
 Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 2-3 years of experience working in IT customer support or similar roles.
 </li>
 <li>
 Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
 </li>
 <li>
 Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
 </li>
 <li>
 Team player, able to solve problems and work effectively both within a team and individually as necessary.
 </li>
 <li>
 Flexibility to adapt to changing demands in a technical direct customer-facing role.
 </li>
 <li>
 A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
 </li>
 <li>
 Good understanding of vSphere, storage, networking, and troubleshooting techniques.
 </li>
 <li>
 Understanding of how virtual machines are created, cloned, and managed.
 </li>
 <li>
 Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
 </li>
 <li>
 Ability to analyze logs, identify patterns and resolve complex cases.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in busy technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Specialist Level 2 - VMware by Broadcom

Archer Integrated Risk Management

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Technical Support Engineer 1 &ndash; EMEA / AMER Shift
 
 
 
 Archer is a leading provider of integrated risk management (IRM) solutions that enable clients to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping clients manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG. With over 20 years in the risk management industry, the Archer client base represents one of the largest pure risk management communities globally, with more than 1,200 clients including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com.
 
 
 We are currently seeking a Client Success Engineer to join our passionate and high-performing team. This is a chance to make your mark on a rapidly growing team at Archer.
 
 
 
 Principal Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
 </li>
 <li>
 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
 <li>
 Understands and uses sphere of influence extending outside of the department.
 </li>
 <li>
 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
 <li>
 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
 <li>
 As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 </li>
 <li>
 Works toward becoming subject matter expert in a particular area or areas.
 </li>
 <li>
 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 </li>
 <li>
 Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
 </li>
 <li>
 Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
 </li>
 <li>
 Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
 </li>
 <li>
 Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
 </li>
 <li>
 Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
 </li>
 <li>
 Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
 
 
 </li>
 </ul>
 
 Required Experience And Skills
 
 
 
 <ul>
 <li>
 Customer Service skills
 </li>
 <li>
 Troubleshooting skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Presentation skills.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Good knowledge of network fundamentals, protocols and troubleshooting utilities.
 </li>
 <li>
 Knowledge of Network Security Fundamentals
 </li>
 <li>
 Familiar with basics of information security (Encryption, certificates ... etc).
 </li>
 <li>
 SQL Database Knowledge and hands-on experience
 </li>
 <li>
 IIS and Web Services knowledge
 </li>
 <li>
 Knowledge of MS Active Directory and LDAP protocol.
 </li>
 <li>
 Linux administration Knowledge is a plus.
 
 
 </li>
 </ul>
 
 Education Required
 
 : Bachelors in IT, Communications or Computer Science(Technical)
 
 
 
 Experience Required
 
 : 0 up to 2 years of relevant experience.
 
 
 Fluency in French.
 
 
 
 Physical Requirements
 
 : No
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.
</div>

Engineer, Customer Technical Support (French Speaker)

ZainTECH

<div>
 The L1 Support Engineer is responsible for providing first-line technical support to customers and internal users by diagnosing and resolving basic technical issues related to networking, operating systems, applications, and cloud environments. The role serves as the initial point of contact for technical incidents and service requests, ensuring prompt resolution or escalation in line with defined service levels.
 
 
 Working within a structured support environment, the engineer collaborates closely with Level 2 and Level 3 teams to escalate complex issues while maintaining accurate documentation and ensuring a high standard of customer service. The role also contributes to maintaining system stability, improving knowledge sharing, and supporting continuous service improvement.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support to customers through various channels, including phone, email, and ticketing system
 </li>
 <li>
 Diagnose and troubleshoot technical issues related to networking, Windows OS, mail clients, and applications
 </li>
 <li>
 Understand and handle basic networking concepts such as DNS, DHCP, Gateway, and VPN
 </li>
 <li>
 Utilize knowledge of subnetting to analyze and resolve network-related issues
 </li>
 <li>
 Demonstrate proficiency in domain concepts and Active Directory terminologies to support user accounts and access management
 </li>
 <li>
 Install, configure, and manage applications, ensuring seamless user experience
 </li>
 <li>
 Possess a basic understanding of cloud computing and familiarity with underlying physical infrastructure (cloud vs. on-premise computing)
 </li>
 <li>
 Utilize knowledge in VMware solutions, including vSphere and vCenter, to address customer queries effectively
 </li>
 <li>
 Display leadership skills in handling technically challenging customer situations, resolving issues efficiently and effectively
 </li>
 <li>
 Communicate clearly and professionally, both verbally and in written English, to interact with customers and gather relevant information
 </li>
 <li>
 Showcase excellent troubleshooting skills to identify root causes and provide timely solutions
 </li>
 <li>
 Collaborate with other teams, including L2/L3 support and development, to escalate and resolve complex issues
 </li>
 <li>
 Apply logical and critical thinking to analyze problems and propose innovative solutions
 </li>
 <li>
 Demonstrate a passion for technology and customer support, staying updated with the latest industry trends and best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
 </li>
 <li>
 Proven experience in providing technical support and troubleshooting for networking, Windows OS, and applications
 </li>
 <li>
 Familiarity with basic cloud computing concepts and virtualization technologies (VMware)
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills
 </li>
 <li>
 Ability to work under pressure, prioritize tasks, and meet deadlines
 </li>
 </ul>
</div>

L1 Support Engineer

Explore 756+ Technical support engineer in Cairo Egypt this April. Find roles across top companies and apply now to boost your career.

756 technical support engineer jobs In Cairo Egypt

Technical Support Engineer

Technical Support Engineer

Software Technical Support Engineer

Software Technical Support Engineer

Technical Support Specialist Level 2 - VMware by Broadcom

Engineer, Customer Technical Support (French Speaker)

L1 Support Engineer