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customer service representative

Sutherland

<div>
 
 
 🌟 We&rsquo;re Hiring: Customer Service Specialist
 
 
 
 📍
 
 Location:
 
 New Cairo | 🕘
 
 Full-Time | On-site
 
 
 
 
 👋 About Us
 
 
 
 At
 
 Sutherland
 
 , we help global brands grow smarter through
 
 AI, automation, cloud engineering, and digital solutions
 
 . We believe in innovation, teamwork, and creating great experiences&mdash;not just for our clients, but for our people too.
 
 
 With hundreds of patented AI solutions and a flexible
 
 as-a-service
 
 model, we&rsquo;re all about moving fast, thinking big, and growing together.
 
 
 
 
 
 
 💬 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 
 Customer Service Specialists
 
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 
 
 
 What you&rsquo;ll be doing:
 
 
 <ul>
 <li>
 Answering customer questions and providing support
 </li>
 <li>
 Resolving issues in a calm, professional, and friendly way
 </li>
 <li>
 Communicating clearly and confidently over the phone
 </li>
 <li>
 Making customers feel heard, valued, and supported
 </li>
 <li>
 Working closely with your team to deliver great service
 </li>
 </ul>
 
 
 
 
 
 ✅ Who Can Apply?
 
 
 <ul>
 <li>
 Fresh graduates &amp; dropouts are welcome!
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 A positive attitude and willingness to learn
 </li>
 <li>
 Strong listening and problem-solving skills
 </li>
 <li>
 Comfortable working as part of a team
 </li>
 <li>
 Fluent English is required (B2/C1 level)
 </li>
 <li>
 Ability to work night &amp; overnight shifts
 </li>
 </ul>
 
 
 
 
 
 🎁 What&rsquo;s In It for You?
 
 
 <ul>
 <li>
 Attractive salary
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 Granted KPIS first 3 months
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Free transportation
 </li>
 <li>
 Overnight allowance
 </li>
 <li>
 Real opportunities for career growth and promotion
 </li>
 </ul>
 
 
 
 
 ✨
 
 If you&rsquo;re looking for a supportive work environment, great benefits, and a place to grow your career&mdash;Sutherland is the place for you!
 
 
 <ul>
 <li>
 To apply send your cv to rania.sekik@sutherlandglobal.com
 </li>
 </ul>
 
 
 
</div>

Customer Service Representative

<div>
 
 
 Sutherland
 
 is a global leader specializing in
 
 AI
 
 ,
 
 automation
 
 ,
 
 cloud engineering
 
 , and
 
 advanced analytics
 
 to drive
 
 digital transformation
 
 and provide scalable business solutions for top-tier brands worldwide.
 
 
 
 
 With a strong emphasis on
 
 digital engineering services
 
 , we deliver
 
 innovative technologies
 
 and
 
 business process excellence
 
 , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of
 
 363 independent inventions
 
 , including
 
 250 AI-based solutions
 
 with
 
 patents
 
 in key technologies that continuously enhance business operations and transform user experiences.
 
 
 
 
 Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless
 
 "as-a-service" model
 
 , enabling rapid innovation and supporting sustainable business growth.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Ramadan Kareem🌙
 
 
 
 
 Role Description:
 
 
 
 
 We are hiring a Customer Service Representatives to handle customer inquiries and provide exceptional service.
 
 
 
 
 
 Work Schedule:
 
 
 
 
 
 
 5 working days and 2 days off
 
 
 
 
 
 
 Rotational shifts (Morning, Night, and Overnight) and Rotational days off
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 
 Highest salary in the market💸
 
 
 
 
 
 
 Iftar and suhoor allowance🌙
 
 
 
 
 
 
 Bonuses and incentives after probation period (3 months)
 
 
 
 
 
 
 First three months KPI's are granted
 
 
 
 
 
 
 Social and Medical insurance
 
 
 
 
 
 
 Transportation provided 24/7🚌
 
 
 
 
 
 
 Night shift allowance
 
 
 
 
 
 
 Paid training
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 🔑
 
 What we&rsquo;re looking for:
 
 
 
 
 <ul>
 <li>
 NO EXPERINCE NEEDED
 </li>
 <li>
 🚨ENGLISH LEVEL B2 OR HIGHER IS A MUST🚨
 </li>
 </ul>
 
 💼 If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 🌟
 
 
 
 
 
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Customer service Representative

Hexaware Technologies

<div>
 <ol>
 <li>
 Qualifications and Technical Competencies Required
 </li>
 </ol>
 
 
 Education
 
 
 <ul>
 <li>
 Undergraduate to post-graduate
 </li>
 <li>
 Desirable: Travel / Hospitality Industry
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Fresher / Experience in a Domestic or International process
 </li>
 </ul>
 
 
 Inbound
 
 
 <ul>
 <li>
 Prefer having prior experience of taking calls
 </li>
 <li>
 Excellent call management skills
 </li>
 <li>
 Handle irate customers
 </li>
 </ul>
 
 
 Outbound
 
 
 <ul>
 <li>
 Should ensure that the daily targets assigned are completed on time
 </li>
 <li>
 Excellent real writing/verbal skills
 </li>
 <li>
 Ensure adherence to daily activities assigned
 </li>
 </ul>
 
 
 Technical Competencies: Job related
 
 
 <ul>
 <li>
 Prefer having typing Speed +25 wpm with 90% accuracy
 </li>
 <li>
 MS office knowledge mandatory
 </li>
 <li>
 Basic computer knowledge
 </li>
 </ul>
 
 
 Language
 
 
 <ul>
 <li>
 English B1 or B2 Level and Arabic
 </li>
 </ul>
 
 
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Strong communication skills to effectively manage interactions
 </li>
 <li>
 Proficient in verbal communication
 </li>
 <li>
 Ability to create exceptional customer experiences (Customer Satisfaction)
 </li>
 <li>
 Meet delivery expectations aligned with defined Key Result Areas (KRAs)
 </li>
 </ul>
 
 
 
 
 
 Personal Skills and Traits
 
 
 <ul>
 <li>
 Should be supportive and open to feedback
 </li>
 <li>
 Is able to communicate clearly, both written and in speech
 </li>
 <li>
 Has a pleasant attitude
 </li>
 <li>
 Team player
 </li>
 <li>
 Should be a quick learner
 </li>
 <li>
 Ability to manage work efficiently with minimum guidance
 </li>
 <li>
 Multi-tasking ability
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Handle Chat interactions, inbound video calls, emails &amp; outbound calls as required
 </li>
 <li>
 Comprehend customers' queries / complaints / comments
 </li>
 <li>
 Display empathy/ understanding of the issue/ concern towards the customer
 </li>
 <li>
 Provide quick and effective resolution to customers' queries
 </li>
 <li>
 Talks in a way the customer can understand
 </li>
 <li>
 Is able to handle pressure situations and complaints of irate customers
 </li>
 <li>
 Works accurately and with an eye for details
 </li>
 <li>
 Is able to use automated information systems to analyze the customer's situation
 </li>
 <li>
 Meeting targets of upselling
 </li>
 <li>
 Ensures adherence to on-time reporting to work
 </li>
 <li>
 Share process improvement ideas
 </li>
 </ul>
 
 
 
 
 
 Work Schedule and Environment
 
 
 <ul>
 <li>
 Working 5 days a week with Rotational shifts (Timing) and Rotational week off
 </li>
 </ul>
 
 
 Mandatory:
 
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Adherence to company policies, rules and regulations
 </li>
 <li>
 To follow quality processes thoroughly using checklist standards
 </li>
 <li>
 Responsible for complying with all QMS and ISMS Policies and procedures
 </li>
 <li>
 Open for change in process as per requirement
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 Should clear internal &amp; external certifications
 </li>
 </ul>
 
 
</div>

Concentrix

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

Enjaz Consultancy & Enterprise Management

<div>
 
 <ul>
 <li>
 الرد على المكالمات الواردة والتفاعل مع استفسارات العملاء ومشاكلهم.
 
 </li>
 <li>
 معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ.
 
 </li>
 <li>
 توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عند الضرورة.
 
 </li>
 <li>
 الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء.
 
 </li>
 <li>
 العمل على تحقيق مؤشرات الأداء المحددة من قبل الإدارة، مثل زمن المكالمة ونسبة رضا العملاء.
 
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Answer incoming calls and address customer inquiries and issues.
 
 </li>
 <li>
 Efficiently handle customer complaints and work towards satisfactory resolutions.
 
 </li>
 <li>
 Direct customers to the appropriate departments or personnel when necessary.
 
 </li>
 <li>
 Adhere to the company&rsquo;s customer service policies and procedures.
 
 </li>
 <li>
 Strive to achieve performance metrics set by management, such as call duration and customer satisfaction rate.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 السن : لا يتجاوز 27عام
 
 </li>
 <li>
 سكان : القاهرة والجيزة
 
 </li>
 <li>
 مؤهل عالى (جامعى او معهد اربع سنوات)
 
 </li>
 <li>
 5 ايام عمل (9 ساعات عمل من ضمنهم ساعه بريك)
 
 </li>
 <li>
 مكان العمل العباسية
 
 </li>
 <li>
 تدريب مدفوع
 
 </li>
 <li>
 تأمين اجتماعى و صحى
 
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Not to exceed 27 years.
 
 </li>
 <li>
 Residence: Cairo &amp; Giza
 
 </li>
 <li>
 Education: University degree or four-year institute diploma.
 
 </li>
 <li>
 Working days: 5 days a week, 9-hour shifts with a 1-hour break.
 
 </li>
 <li>
 Workplace: Abbasia.
 
 </li>
 <li>
 Paid training
 
 </li>
 <li>
 Social and health insurance provided.
 
 </li>
 </ul>
</div>

Customer Service Representative- ممثل خدمة عملاء

<div>
 
 Job Title:
 
 
 
 Customer Service - Chat &amp; Email Vacancy
 
 
 
 
 
 
 
 Job Description
 
 
 :Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success
 
 
 ?The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 .
 
 Requirements
 
 
 
 :-- GRADs on
 
 
 ly- English level B2 or above is a MU
 
 
 ST- Ready to start immediate
 
 
 ly-Flexible with night &amp; Over night shif
 
 
 
 
 
 
 ts
 
 Benefits
 
 
 
 :-- Transportation Provi
 
 
 ded- Social &amp; Medical insura
 
 
 nce- Immediately Hir
 
 
 ing- Night Shifts Allowa
 
 
 nce- 24/7 Shi
 
 
 fts-Competitive Sal
 
 
 
 
 ary
</div>

Customer Service Representative - Chat and Email

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Fifth settlement, New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: Fifth settlement, New Cairo, Egypt
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

Explore 97+ Customer service representative in Cairo Egypt this April. Find roles across top companies and apply now to boost your career.

97 customer service representative jobs In Cairo Egypt

Customer Service Representative

Customer service Representative

Customer Service Representative

Customer Service Representative - English Speakers

Customer Service Representative- ممثل خدمة عملاء

Customer Service Representative - Chat and Email

Customer Service Specialist