customer service consultant Jobs in Cairo Egypt

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customer care specialist

Silkhaus

<div>
 
 Job Title:
 
 Customer Service Associate
 
 
 
 Reporting to:
 
 CX Manager
 
 
 
 Location:
 
 Egypt
 
 
 
 Who are we?
 
 
 
 Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Oresaya Capital, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs) with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across the GCC, we are building the global technology stack for STR operators and real estate owners to run cutting-edge short-term rental businesses.
 
 
 
 Mission
 
 
 
 Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.
 
 
 
 Values
 
 
 
 
 Built By Owners:
 
 We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests.
 
 
 
 1+1 = 3:
 
 We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation.
 
 
 
 Always In Service:
 
 We prioritize empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience.
 
 
 
 What is the role?
 
 
 
 Silkhaus is looking for a Customer Service Associate to join our operations team in Egypt. You will be the first point of contact for our guests and partners, ensuring that every interaction is handled with care, professionalism, and efficiency. The ideal candidate has a strong passion for service, excellent communication skills, and the ability to multitask in a dynamic environment.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Respond to guest inquiries and service requests through phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal teams (operations, housekeeping, maintenance) to ensure quick issue resolution.
 </li>
 <li>
 Maintain accurate records of interactions in the CRM system.
 </li>
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 Monitor and report recurring issues to improve service delivery.
 </li>
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 Ensure a positive and seamless experience for every guest.
 </li>
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 Meet and exceed key performance indicators (response time, resolution rate, and customer satisfaction).
 </li>
 <li>
 Escalate complex cases appropriately and follow up until resolution.
 </li>
 <li>
 Identify opportunities to enhance customer experience and streamline workflows.
 </li>
 <li>
 Support implementation of new procedures and technologies to improve efficiency.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service, hospitality, call center, or a tech-driven environment.
 </li>
 <li>
 Strong communication skills in English and Arabic (written and verbal).
 </li>
 <li>
 A positive attitude, patience, and the ability to stay calm under pressure.
 </li>
 <li>
 Proficient in using CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).
 </li>
 <li>
 Flexible, reliable, and passionate about delivering excellent service.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Flexible working options and remote work opportunities.
 </li>
 <li>
 Generous annual leave policy, including wellness days.
 </li>
 <li>
 Competitive salary package.
 </li>
 <li>
 The opportunity to work with a fast-growing international team redefining short-term rentals.
 </li>
 </ul>
</div>

Customer Service Associate (4 month contract)

Enpal Egypt

<div>
 
 Unternehmensbeschreibung
 
 
 
 Enpal ist ein schnell wachsendes Greentech-Unternehmen mit der Mission, nachhaltige Energie f&uuml;r alle zug&auml;nglich zu machen &ndash; einfach, digital und aus einer Hand. Wir bieten Solaranlagen, Speicher, Wallboxen und W&auml;rmel&ouml;sungen im Mietmodell und gestalten so die Energiewende aktiv mit. Unser kreatives Marketingteam entwickelt performanceorientierte Kampagnen, die begeistern und wirken &ndash; online wie offline. Dabei treffen Innovationsfreude, Gestaltungsfreiheit und Purpose aufeinander &ndash; und genau hier kommst du ins Spiel.
 
 
 
 Stellenbeschreibung
 
 
 
 <ul>
 <li>
 Kompetente Betreuung von Kundenanfragen und aktive L&ouml;sungsfindung
 </li>
 <li>
 Anwendung und Pflege unseres CRM- oder Ticketing-Systems (z. B. Airtable, Salesforce)
 </li>
 <li>
 Sicherstellung eines strukturierten und analytischen Ansatzes zur Probleml&ouml;sung
 </li>
 <li>
 Konfliktmanagement: Geschickter Umgang mit schwierigen Kunden, um Eskalationen zu vermeiden
 </li>
 <li>
 Anwendung relevanter Branchenkenntnisse zur Optimierung unserer Serviceprozesse
 
 
 
 </li>
 </ul>
 
 Qualifikationen
 
 
 
 <ul>
 <li>
 Technisches Verst&auml;ndnis, insbesondere im Bereich Microsoft Office
 </li>
 <li>
 Analytische Denkweise und strukturierte Arbeitsweise
 </li>
 <li>
 Erfahrung mit CRM- oder Ticketing-Systemen (Airtable, Salesforce o. &Auml;.)
 </li>
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 Belastbarkeit und diplomatisches Geschick im Umgang mit Kunden
 </li>
 <li>
 Idealerweise Kenntnisse spezifischer Branchenabl&auml;ufe und Vorschriften
 
 
 
 </li>
 </ul>
 
 Zus&auml;tzliche Informationen
 
 
 
 🌍
 
 Sinnvolle Arbeit
 
 &ndash; Unterst&uuml;tze die Energiewende aktiv mit
 
 
 🤝
 
 Teamgeist
 
 &ndash; Arbeite in einem unterst&uuml;tzenden und inklusiven Umfeld
 
 
 🚀
 
 Entwicklungschancen
 
 &ndash; Wachse mit uns in einem dynamischen Startup
 
 
 🏢
 
 Early-Stage Spirit
 
 &ndash; Gestalte unser neues B&uuml;ro in Kairo von Anfang an mit
 
 
 💶
 
 Profitiere von einer attraktiven Verg&uuml;tung
 
 &ndash; wir sch&auml;tzen deinen Einsatz und bieten ein &uuml;berdurchschnittliches Gehalt mit Entwicklungspotenzial
 
 
 Bereit, den Aufbau unseres neuen Customer Care Teams in Kairo mitzugestalten? Dann freuen wir uns auf deine Bewerbung! 🌞
</div>

Logistics Coordinator

Green Village

<div>
 
 We are hiring a full-time Customer Service Representative in Maadi.
 
 
 The role requires 2-3 years of experience and excellent communication skills.
 
 
 You will handle customer inquiries via phone and chat and resolve issues.
 
 
 The schedule is 9 AM-5 PM, with Fridays and Saturdays off.
 
 
 To Apply:&nbsp;send your updated CV on WhatsApp number 0100 2295664 or via
 
 
 &nbsp;hr@egy-greenvillage.com mail account.
 
</div>

Client Relations Specialist

e& business Egypt

<div>
 e&amp; CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).
 
 
 Job requirements:
 
 <ul>
 <li>
 Graduate of any major
 </li>
 <li>
 Very good up to Excellent English speakers (B1+)
 </li>
 <li>
 Flexibility with rotational shifts
 
 </li>
 </ul>
 Job Benefits:
 
 <ul>
 <li>
 Net Salary 13,500 EGP
 </li>
 <li>
 career path (insource)
 </li>
 <li>
 Social and medical insurance
 </li>
 <li>
 Free VPN line
 </li>
 <li>
 Salary annual increase
 </li>
 <li>
 bonus program (3k EGP)
 </li>
 <li>
 chance for promoted after 6 months
 </li>
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 Unlimited commission
 </li>
 <li>
 Referral program (6k EGP)
 </li>
 <li>
 Opportunity To travel To UAE
 
 </li>
 </ul>
 Location: Maadi, Degla Square (No transportation provided)
</div>

Customer Service Representative (B1+ English Speakers) at e& UAE

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Customer Service Representative's role is to identify Customer's needs and provide a solution as quickly as possible. Ensuring that the quantitative and qualitative objectives of the project are met while meeting the Customer's expectations.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Communicate with customers via emails and chats
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 <li>
 Data entry in various platforms
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Excellent command of the English language, with excellent verbal and written skills.
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
</div>

Chat Customer Service Representative

Schneider Electric

<div>
 
 As a
 
 Primary Technical Support Specialist
 
 , you will be the trusted advocate to customers, ensuring seamless product experience and satisfaction. Your key responsibilities include:
 
 
 
 
 <ul>
 <li>
 
 Product Selection &amp; Compliance
 
 </li>
 <li>
 Recommend products that meet customer requirements and applications, including legacy cross-references.
 </li>
 <li>
 
 Customer Guidance
 
 </li>
 <li>
 Provide clear instructions for product operation and quick-start processes.
 </li>
 <li>
 
 Responsive Communication
 
 </li>
 <li>
 Address basic equipment-related requests promptly and accurately.
 </li>
 <li>
 
 Post-Sales Support
 
 </li>
 <li>
 Assist customers with installation and setup of products&amp; Provide remote troubleshooting to resolve technical issues efficiently.
 </li>
 <li>
 
 Promotional Engagement
 
 </li>
 <li>
 Facilitate workshops and seminars; support sales teams in recommending products to decision-makers.
 </li>
 <li>
 
 Customer-Centric Improvement
 
 </li>
 <li>
 Drive added value through continuous improvement initiatives and identify sales opportunities via customer interactions.
 </li>
 <li>
 
 Detailed Specifications
 
 </li>
 <li>
 Provide accurate product and pricing details to support informed decisions.
 </li>
 <li>
 
 Customer Satisfaction
 
 </li>
 <li>
 Enhance customer experience, measured quarterly through surveys and quality checks.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

Waffarha

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and optimize Waffarha&rsquo;s CRM system, ensuring seamless execution of customer communication strategies.
 </li>
 <li>
 Develop and implement customer journey flows to increase retention, activation, and engagement.
 </li>
 <li>
 Segment users based on behavior, demographics, and other factors to personalize communication.
 </li>
 <li>
 Create and manage multi-channel campaigns (SMS, email, push notifications, in-app messages) to engage
 
 
 </li>
 </ul>
 and retain customers.
 
 
 <ul>
 <li>
 Monitor and analyze campaign performance, providing actionable insights to improve outcomes.
 </li>
 <li>
 Collaborate with marketing, product, and data teams to ensure CRM strategies align with business goals.
 </li>
 <li>
 Ensure data hygiene and accuracy within the CRM system.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or a related field.
 </li>
 <li>
 Proven experience as a CRM Specialist or similar role.
 </li>
 <li>
 Strong knowledge of CRM platforms (e.g., MoEngage, HubSpot, Salesforce) and marketing automation tools.
 </li>
 <li>
 Ability to analyze customer data and turn insights into actionable marketing strategies.
 </li>
 <li>
 Experience in creating and optimizing automated customer journeys.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 A passion for improving customer experience and driving engagement.
 </li>
 </ul>
</div>

CRM Specialist

Explore 505+ Customer care specialist in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.