customer service consultant Jobs in Cairo Egypt

customer service consultant

sales supervisor

call centre quality & training manager Jobs in Cairo Egypt

call centre quality & training manager

customer service representative Jobs in Cairo Egypt

customer service representative

customer service team lead Jobs in Cairo Egypt

customer service team lead

call center supervisor

Altibbi

<div>
 Are you a motivated professional with experience in call center operations and telemarketing?
 
 
 Altibbi &mdash; the leading digital health platform in the Middle East &mdash; is looking for a Call Center Supervisor to join our dynamic Cairo team!
 
 
 The ideal candidate will be responsible for performance monitoring, coaching, and driving KPIs to meet and exceed subscription, conversion, or sales targets. This role requires strong leadership, analytical thinking, and the ability to motivate teams in a high-pressure, fast-paced environment, preferably with a background.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise, support, and motivate a team of call center agents to achieve acquisition or sales targets.
 </li>
 <li>
 Monitor individual and team performance metrics (e.g., conversion rates, calls per hour, subscriptions closed).
 </li>
 <li>
 Conduct regular performance reviews and one-on-one coaching sessions.
 </li>
 <li>
 Enforce adherence to quality standards and sales scripts.
 </li>
 <li>
 Ensure daily, weekly, and monthly targets are communicated and tracked.
 </li>
 <li>
 Identify underperformers and work with them to improve productivity and achievement.
 </li>
 <li>
 Schedule shifts and manage real-time coverage to ensure operational efficiency.
 </li>
 <li>
 Ensure accurate and timely reporting of team metrics and progress to upper management.
 
 
 </li>
 </ul>
 Qualification &amp; Requirements
 
 
 <ul>
 <li>
 Proven experience as a team leader or supervisor in a target-driven call center (minimum 2-3 years).
 </li>
 <li>
 Medical background (education, training, or experience in healthcare, pharmaceuticals, medical services, etc.) is highly preferred.
 </li>
 <li>
 Familiarity with health-related terminology, patient communication practices, or telehealth systems.
 </li>
 <li>
 Strong knowledge of customer acquisition processes, outbound sales, or telesales.
 </li>
 <li>
 Familiarity with CRM systems
 </li>
 <li>
 Excellent communication, motivational, and interpersonal skills.
 </li>
 <li>
 Good analytical and reporting abilities
 </li>
 <li>
 Average to good English communication skills
 </li>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Flexible, organized, and able to work under pressure
 </li>
 <li>
 A bachelor&rsquo;s degree is a must.
 
 
 </li>
 </ul>
 Why Join Altibbi?
 
 
 At Altibbi, we&rsquo;re redefining access to healthcare through technology &mdash; serving millions of users across the region. Join a passionate team that believes in innovation, growth, and impact.
</div>

Call Center Supervisor

Athear

<div>
 Job description
 
 We are Hiring! | Call Center Agents &ndash; US Account 🇺🇸
 
 
 📍 Location: Maadi &ndash; Technology Park / New Cairo
 
 
 🕐 Shifts: Rotational
 
 
 🧑&zwj;🎓 Open to: Undergraduates &amp; Graduates
 
 
 🗣️ Required English Level: B2 (Upper Intermediate)
 
 
 About the Role:
 
 
 Athear is seeking enthusiastic and customer-focused Call Center Agents to join our growing team for a US-based account. This is an excellent opportunity for individuals looking to develop their career in a fast-paced, professional, and supportive environment.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Handle inbound and outbound customer interactions professionally.
 </li>
 <li>
 Provide accurate information and resolve customer inquiries efficiently.
 </li>
 <li>
 Follow communication scripts and adhere to call center procedures and policies.
 </li>
 <li>
 Maintain a high level of customer satisfaction and service quality.
 </li>
 <li>
 Collaborate with team members and supervisors to meet performance targets.
 </li>
 </ul>
 
 Requirements:
 
 <ul>
 <li>
 Fluent English (Minimum B2 level &ndash; Upper Intermediate).
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work in a rotational shift environment.
 </li>
 <li>
 Positive attitude and a customer-first mindset.
 </li>
 <li>
 No prior experience required &ndash; fresh graduates and undergraduates are welcome.
 </li>
 </ul>
 
 What We Offer:
 
 <ul>
 <li>
 💰 Salary: EGP 16,000 Net
 </li>
 <li>
 🏥 Social &amp; Medical Insurance
 </li>
 <li>
 🎓 Paid Training Program
 </li>
 <li>
 🚐 Door-to-Door Transportation
 </li>
 <li>
 🌱 Opportunities for growth and development within a leading outsourcing company
 </li>
 </ul>
 
 How to Apply:
 
 
 Interested candidates are invited to send a voice note introducing themselves via:
 
 
 📱 WhatsApp: 01010644438
 
 
 📧 Email: mariam.hamdy@athear.com
 
 
 
 
</div>

Customer Service Representative (B2 English)

Manpower Egypt - Target HR

<div>
 
 
 We&rsquo;re Hiring: Real-Time Analyst (RTA)
 
 
 
 
 Industry:
 
 Fintech
 
 
 
 Location:
 
 New Cairo, Egypt
 
 
 
 Department:
 
 Workforce &amp; Capacity Planning
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor queue health and performance metrics across live channels.
 </li>
 <li>
 Execute intraday schedule adjustments (breaks, skilling, rescheduling) to ensure coverage.
 </li>
 <li>
 Support incident management and reroute resources during outages or emergencies.
 </li>
 <li>
 Generate hourly, intraday, daily, weekly, and monthly performance reports.
 </li>
 <li>
 Communicate with operations and team leads to ensure alignment.
 </li>
 <li>
 Use WFM tools (Calabrio, NICE, Verint, etc.) to take real-time actions.
 </li>
 <li>
 Coordinate with WFM Planners to ensure accurate scheduling and forecasting.
 </li>
 <li>
 Recommend ongoing process improvements to enhance real-time efficiency.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 1 year experience as an RTA or similar WFM role in a contact center.
 </li>
 <li>
 Very good English communication skills
 </li>
 <li>
 Strong understanding of key call center metrics (AHT, ASA, SL, Occupancy, Adherence, Shrinkage, etc.)
 </li>
 <li>
 Proficient in Excel/Google Sheets (BI/reporting tools are a plus)
 </li>
 <li>
 Willingness to work shifts, weekends, and public holidays
 </li>
 </ul>
 
 
</div>

Real Time Analyst

Emirates NBD

<div>
 <ul>
 <li>
 Lead a team of inbound agents within the customer relationship center to respond to clients&rsquo; inquiries within established guidelines and quality standards.
 </li>
 <li>
 Develop &ndash; with the Service Manager &ndash; the weekly schedule for the inbound team to safely meet the traffic of incoming calls within the center.
 </li>
 <li>
 Coordinate the daily scheduling of agents and effectively manage any deviations to the weekly schedule.
 </li>
 <li>
 Supervise the day-to-day operations of the inbound team and provide any guidance and support when required.
 </li>
 <li>
 Monitor the adherence of the inbound team to the agreed key performance indicators, service level agreements and quality standards.
 </li>
 <li>
 Respond to and manage escalated calls, hard calls as well as regular calls during high traffic periods.
 </li>
 <li>
 Supervise and ensure adherence of the inbound team to the floor rules and established procedures.
 </li>
 <li>
 Monitor samples of the inbound team&rsquo;s call and provide guidance when required.
 </li>
 <li>
 Contribute to the performance evaluation and propose development initiatives to support the achievement of a competent team.
 </li>
 </ul>
 
 
</div>

Inbound Team Leader

<div>
 <ul>
 <li>
 Ensure effective management of staffing resources to meet customer service demand and maintain high service levels. This role involves overseeing workforce planning, scheduling, and real-time adjustments in staffing to optimize the call center's performance and efficiency.
 </li>
 <li>
 Communicate the team&rsquo;s daily performance.
 </li>
 <li>
 Support the supervisor to sort the actual versus planned agents&rsquo; headcount
 </li>
 <li>
 Coordinate with the Human Resources and external agencies to interview applicants for agent positions
 </li>
 <li>
 Monitor and track the attendance within the CRC.
 </li>
 <li>
 Generate the scheduling and coordination of required training programs and schedules for the CRC teams.
 </li>
 <li>
 Generate the team members&rsquo; performance KPI&rsquo;s
 </li>
 <li>
 Liaise with the external recruitment agency the required candidate for hiring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Minimum 6 month of experience in banking or relevant with focus on customer relationship management
 </li>
 <li>
 Planning and organizing
 </li>
 <li>
 Communication and interpersonal skills
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Coaching skills
 </li>
 </ul>
</div>

Workforce & MIS Officer

Amazon

<div>
 
 Description
 
 
 
 The Facilities Supervisor &ndash; Maintenance will have a significant impact on customer experience. The Facilities Supervisor &ndash; Maintenance will have the ability to lead other technicians, design solutions for challenging problems, manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet time lines. The Facilities Supervisor &ndash; Maintenance will develop plans on how to accomplish engineering departmental goals.
 
 
 Key job responsibilities
 
 
 The Facilities Supervisor &ndash; Maintenance will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Facilities Supervisor &ndash; Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the AMZL Distributions Centers. The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
 
 
 
 Responsibilities Will Include
 
 
 
 <ul>
 <li>
 To provide supervision and leadership to Maintenance Technicians
 </li>
 <li>
 To develop and deliver Preventive Maintenance programs
 </li>
 <li>
 To be experienced in installing, maintaining, and troubleshooting any of the following: relay logic, ladder diagrams, controls components, sensors &amp; scanners, motor starters, relays, limit switches, electronic sensors, servo drives, frequency inverters, linear drives, sorters, mechanical components (rolls, bearing, belts)
 </li>
 <li>
 To act as an ambassador for safety within the team and to promote safe working across the site
 </li>
 <li>
 To support technicians by motivating, providing knowledge and hands on experience
 </li>
 <li>
 To develop and maintain a good working relationship across all levels in the organization
 </li>
 <li>
 Ability to provide enriched feedback to enhance individual performance
 </li>
 <li>
 Ability to prioritize and manage resources under high pressure
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Multi skilled in either electrical or mechanical disciplines with at least 2 years&rsquo; experience.
 </li>
 <li>
 Solid foundational knowledge of PLC based controls systems and mechanical componets
 </li>
 <li>
 Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks.
 </li>
 <li>
 Understanding of OEE and equipment performance metrics.
 </li>
 <li>
 Knowledge of Statutory Compliance requirements.
 </li>
 <li>
 Experience in mentoring and developing junior technicians.
 </li>
 <li>
 Experience of contractor management.
 </li>
 <li>
 Proven ability to troubleshoot under high pressure.
 </li>
 <li>
 Ability to communicate (written &amp; verbal) in English.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Demonstrated ability to manage, lead, and influence others on the team
 </li>
 <li>
 Demonstrated ability to multi-task and prioritize many different projects and workload
 </li>
 <li>
 Experience of multi-contractor management
 </li>
 <li>
 Must be highly self-motivated and customer-centric
 </li>
 <li>
 Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians
 </li>
 <li>
 Experience with packaging machines or conveyor systems
 </li>
 <li>
 Experience in international environment
 </li>
 <li>
 Knowledge in OEE and EAM tools
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2862640
</div>

Facilities Supervisor - Maintenance Engineering

PepsiCo

<div>
 
 Overview
 
 
 
 People Experience &amp; Operations Sr. Associate (Employee Services) role acts as the first line of support for HR-related queries, ensuring efficient service delivery, process optimization, and compliance across all HR operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the primary contact for HR queries, ensuring timely resolution or appropriate redirection.
 </li>
 <li>
 Log and manage employee inquiries using the ticketing system (e.g., SNOW).
 </li>
 <li>
 Triage tickets to relevant HR teams and monitor resolution timelines.
 </li>
 <li>
 Identify and implement process improvements and automation opportunities.
 </li>
 <li>
 Track and report recurring issues, providing insights and recommendations.
 </li>
 <li>
 Maximize first-call resolution to reduce escalations.
 </li>
 <li>
 Prepare weekly and monthly reports on call center performance and activities.
 </li>
 <li>
 Advise employees on HR policies, entitlements, and procedures.
 </li>
 <li>
 Ensure service delivery meets defined SLAs and KPIs.
 </li>
 <li>
 Support onboarding, training, and documentation for HR team members.
 </li>
 <li>
 Generate and manage attendance reports (e.g., overtime, absences, penalties).
 </li>
 <li>
 Ensure accurate payroll integration for attendance-related transactions.
 </li>
 <li>
 Issue disciplinary letters and maintain documentation.
 </li>
 <li>
 Troubleshot payroll issues for Level 5 employees.
 </li>
 <li>
 Process vendor invoices and monitor payment status.
 </li>
 <li>
 Manage Talent Acquisition applications for Level 3 roles.
 </li>
 <li>
 Handle ID card issuance, replacements, and deactivations.
 </li>
 <li>
 Issue HR letters and conduct exit interviews for Level 3 employees.
 </li>
 <li>
 Analyze exit interview data to support strategic HR decisions.
 </li>
 <li>
 Execute monthly closing amendments accurately and on time.
 </li>
 <li>
 Manage SMS communication tools, including approvals and credit tracking.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 HR Shared Services process and SLA management experience
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 <li>
 Very good English language skills
 </li>
 <li>
 Very good command of MS office and its applications
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Demonstrated track record of strong service delivery
 </li>
 <li>
 Stakeholder management and empathy
 </li>
 <li>
 Ability to priorities and identify potential issues prior to escalations
 </li>
 </ul>
</div>

People Experience and Operations Senior Associate (Service Center)

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