product manager

project manager

construction manager

maintenance supervisor

project controls manager

excellence continuous improvement manager

SYSTRA

<p></p><div><div><div><div>SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</div><div>
For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</div>
<p>
CONTEXT</p>
<div></div><div>
In Saudi Arabia, SYSTRA has been ever present for more than 20 years and continues to expand and play its part in helping the Kingdom achieve its 2030 vision. With 400+ employees SYSTRA is involved in many of the Kingdoms iconic projects.</div><div></div><div><br>
Within our Consulting business, we have an opportunity to establish a PMO to assist in the delivery of a regreneration programme within Riyadh, Saudi Arabia; within this scope we are looking for a <b>Excellence/Continuous Improvement Manager</b> to join this programme.</div>
<p>
MISSIONS/MAIN DUTIES</p>
<div></div><ul><div>
Develop and maintain a governance framework for aligning operational excellence initiatives with organizational strategies and supporting effective implementation</div><div>
Establish and enforce governance structures to ensure adequate oversight, decision-making, and accountability for operational excellence programs.</div><div>
Implement key performance indicators (KPIs) to monitor and measure the success and impact of operational excellence initiatives.</div><div>
Identify, assess, and manage risks associated with operational excellence projects, ensuring mitigation plans are in place.</div><div>
Foster a culture of continuous improvement by promoting best practices, lessons learned, and knowledge sharing across the organization.</div><div>
Develop and execute <i>change management</i> plans to ensure the successful adoption of operational excellence methodologies and practices</div><div>
Ensure alignment of leadership and top management with the transformation goals, fostering a culture of commitment and support</div><div>
Identify and redesign key business processes to optimize efficiency, effectiveness, and alignment with strategic goals</div><div>
Embed a culture of sustainability and continuous improvement, ensuring that the transformation's benefits are sustained over time</div><div>
Develop and implement KPIs for corporate functions and projects, including defined reports, to enhance accountability and emphasize ownership of process integrity, controls, results, performance, etc</div><div>
Define and implement detailed specifications for dashboard reporting</div><div>
Structure reporting requirements, including templates, agendas, and meeting frequencies for corporate, support functions, and projects, to enhance communication, collaboration, transparency, and accountability across the company</div><div>
Review and redefine detailed standard operating procedures (SOPs) for all critical business processes to reduce unnecessary risks and inefficiencies</div><div>
Regular check-ins are needed to ensure policies and SOPs are in sync and to foster competing organizational cultures</div><div>
 Facilitate stakeholder communication and collaboration to ensure alignment and support for operational excellence goals.</div><div>
Provide strong change leadership, guiding the organization through the transformation journey and overcoming resistance to change.</div></ul>
<p>PROFILE/SKILLS</p>
<div></div><ul><div>
Minimum 15 years experience, focused on the development, implementation and improvement of existing and future processes and procedures focused on the design, planning, construction and real-estate industry.</div><div>
Experience leading a team for developing processes and procedures for organisations of large scale programs, with strong knowledge of best and latest practices, technologies and methods.</div><div>
Demonstrable experience focusing on auditing, training, implementation, quality assurance/control as well as continual improvement of policies, procedures, templates and tools.</div><div>
Ability to coordinate across multiple organisational units and departments as well as external stakeholders and vendors to ensure workflows are robust and support with change management and the uptake of processes and procedures.</div><div>
A proven track record of deploying forward-looking strategic, managerial, and operational methods, in addition to the digitalisation and automation of processes and procedures.</div><div>
Professional certificate in related fields such as (BPM Business Process Management/ CPP Certified Process Professional/Process Excellence).</div><div>
Postgraduate degree in a relevant field from an accredited recognised university (Urban Planning / Project Management / Business Administration / Engineering) with experience in Business Process Design</div><div>
Saudi nationals candidates preferred.</div></ul>
<p>
</p><div></div><div>Systra is an equal opportunities company; this position is open to all applicants.</div><br>
</div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div></div><div><div><p>D&Eacute;TAIL DE L&rsquo;ANNONCE</p>
 <p></p><div><div><b>Pays/R&eacute;gion :</b> Arabie Saoudite</div>
 <div><b>Localisation : </b>Riyadh</div>
 <div><b>Domaine : </b>Conseil
 </div><div><b>Type de contrat : </b>CDI
 </div><div><b>Niveau d'exp&eacute;rience : </b>15+</div></div></div></div></div><div></div>

EXCELLENCE/CONTINUOUS IMPROVEMENT MANAGER

<div>:
<div>
SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</div><div>
For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</div>
Context:
<div>
In Saudi Arabia, SYSTRA has been ever present for more than 20 years and continues to expand and play its part in helping the Kingdom achieve its 2030 vision. With 400+ employees SYSTRA is involved in many of the Kingdoms iconic projects.</div><div></div><div><br>
Within our Consulting business, we have an opportunity to establish a PMO to assist in the delivery of a regreneration programme within Riyadh, Saudi Arabia; within this scope we are looking for a <b>Excellence/Continuous Improvement Manager</b> to join this programme.</div>
Missions/Main Duties:
<ul><li>Develop and maintain a governance framework for aligning operational excellence initiatives with organizational strategies and supporting effective implementation</li><li>
Establish and enforce governance structures to ensure adequate oversight, decision-making, and accountability for operational excellence programs.</li><li>
Implement key performance indicators (KPIs) to monitor and measure the success and impact of operational excellence initiatives.</li><li>
Identify, assess, and manage risks associated with operational excellence projects, ensuring mitigation plans are in place.</li><li>
Foster a culture of continuous improvement by promoting best practices, lessons learned, and knowledge sharing across the organization.</li><li>
Develop and execute <i>change management</i> plans to ensure the successful adoption of operational excellence methodologies and practices</li><li>
Ensure alignment of leadership and top management with the transformation goals, fostering a culture of commitment and support</li><li>
Identify and redesign key business processes to optimize efficiency, effectiveness, and alignment with strategic goals</li><li>
Embed a culture of sustainability and continuous improvement, ensuring that the transformation's benefits are sustained over time</li><li>
Develop and implement KPIs for corporate functions and projects, including defined reports, to enhance accountability and emphasize ownership of process integrity, controls, results, performance, etc</li><li>
Define and implement detailed specifications for dashboard reporting</li><li>
Structure reporting requirements, including templates, agendas, and meeting frequencies for corporate, support functions, and projects, to enhance communication, collaboration, transparency, and accountability across the company</li><li>
Review and redefine detailed standard operating procedures (SOPs) for all critical business processes to reduce unnecessary risks and inefficiencies</li><li>
Regular check-ins are needed to ensure policies and SOPs are in sync and to foster competing organizational cultures</li><li>
 Facilitate stakeholder communication and collaboration to ensure alignment and support for operational excellence goals.</li><li>
Provide strong change leadership, guiding the organization through the transformation journey and overcoming resistance to change.</li></ul>
Profile/Skills:
<ul><li>Minimum 15 years experience, focused on the development, implementation and improvement of existing and future processes and procedures focused on the design, planning, construction and real-estate industry.</li><li>
Experience leading a team for developing processes and procedures for organisations of large scale programs, with strong knowledge of best and latest practices, technologies and methods.</li><li>
Demonstrable experience focusing on auditing, training, implementation, quality assurance/control as well as continual improvement of policies, procedures, templates and tools.</li><li>
Ability to coordinate across multiple organisational units and departments as well as external stakeholders and vendors to ensure workflows are robust and support with change management and the uptake of processes and procedures.</li><li>
A proven track record of deploying forward-looking strategic, managerial, and operational methods, in addition to the digitalisation and automation of processes and procedures.</li><li>
Professional certificate in related fields such as (BPM Business Process Management/ CPP Certified Process Professional/Process Excellence).</li><li>
Postgraduate degree in a relevant field from an accredited recognised university (Urban Planning / Project Management / Business Administration / Engineering) with experience in Business Process Design</li><li>
Saudi nationals candidates preferred.</li></ul>
:
<div>
Systra is an equal opportunities company; this position is open to all applicants.</div></div>

Excellence/Continuous Improvement Manager

Confidential Government

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  Lead and develop human capital excellence initiatives by designing and implementing strategies in training and capability building, competency frameworks, succession planning, talent acquisition, and onboarding programs. The role aims to ensure alignment with organizational goals and enhance the overall employee experience.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement
   <strong>
    training and capability-building programs
   </strong>
   to strengthen employees&rsquo; skills and knowledge.
  </li>
  <li>
   Design and apply the
   <strong>
    competency framework
   </strong>
   and link it with job descriptions and career paths.
  </li>
  <li>
   Establish and oversee
   <strong>
    succession planning
   </strong>
   programs to ensure business continuity and retention of critical talent.
  </li>
  <li>
   Drive and support
   <strong>
    talent acquisition
   </strong>
   efforts to attract and secure top talent.
  </li>
  <li>
   Lead
   <strong>
    onboarding programs
   </strong>
   to ensure smooth integration of new hires into the organization.
  </li>
  <li>
   Promote excellence and continuous improvement in human capital practices and employee engagement.
  </li>
  <li>
   Monitor, evaluate, and report the impact of initiatives and recommend improvements.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    Human Resources, Business Administration, or a related field
   </strong>
   (Master&rsquo;s preferred).
  </li>
  <li>
   Minimum of
   <strong>
    8 years of experience
   </strong>
   in human resources, with at least 3 years in a leadership role within training, development, or HR excellence.
  </li>
  <li>
   Proven experience in
   <strong>
    training, capability building, competency frameworks, and succession planning
   </strong>
   .
  </li>
  <li>
   Strong background in
   <strong>
    talent acquisition and onboarding
   </strong>
   .
  </li>
  <li>
   Excellent leadership, communication, and analytical skills.
  </li>
  <li>
   Proficiency in both
   <strong>
    English and Arabic
   </strong>
   .
  </li>
 </ul>
 <p>
  <strong>
   Key Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strategic thinking and planning.
  </li>
  <li>
   Team leadership and people development.
  </li>
  <li>
   Project and change management.
  </li>
  <li>
   Strong communication and stakeholder engagement.
  </li>
  <li>
   Innovation and continuous improvement mindset.
  </li>
 </ul>
 <p>
 </p>
</div>


Director of Human Capital Excellence

TASC Outsourcing

<div>
 <p>
  We&rsquo;re Hiring: Fashion Operations Manager &ndash; Riyadh
 </p>
 <p>
  Our client, a leading
  <strong>
   Fashion Retail brand
  </strong>
  , is seeking a
  <strong>
   Fashion Operations Manager
  </strong>
  to oversee multiple stores in Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage
   <strong>
    daily store operations
   </strong>
   across assigned locations in KSA.
  </li>
  <li>
   Drive
   <strong>
    sales performance
   </strong>
   to consistently achieve KPIs and profitability targets.
  </li>
  <li>
   Ensure exceptional
   <strong>
    customer service, visual merchandising, and in-store experience
   </strong>
   .
  </li>
  <li>
   Monitor inventory levels, manage stock control, and align with the supply chain team for timely replenishment.
  </li>
  <li>
   Conduct regular
   <strong>
    store visits
   </strong>
   to assess performance, compliance, and operational challenges.
  </li>
  <li>
   Mentor, train, and develop
   <strong>
    store managers and in-store teams
   </strong>
   to build a culture of excellence and continuous improvement.
  </li>
  <li>
   Foster a positive work environment built on
   <strong>
    trust, respect, and fairness
   </strong>
   .
  </li>
  <li>
   Partner with the
   <strong>
    Senior Brand Manager
   </strong>
   to implement retail strategies and growth plans.
  </li>
  <li>
   Collaborate with
   <strong>
    marketing, merchandising, and logistics teams
   </strong>
   to ensure smooth operational execution.
  </li>
  <li>
   Oversee
   <strong>
    recruitment, workforce planning, scheduling, and team development
   </strong>
   in line with company policies and labor laws.
  </li>
  <li>
   Lead operational readiness for
   <strong>
    new store openings, seasonal campaigns, and retail initiatives
   </strong>
   .
  </li>
  <li>
   Prepare and present
   <strong>
    performance reports
   </strong>
   to the leadership team in Dubai.
  </li>
 </ul>
 <p>
  <strong>
   Experience &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    1 year of experience
   </strong>
   in a fashion retail operations role, ideally overseeing multiple stores.
  </li>
  <li>
   Strong
   <strong>
    leadership and team management skills
   </strong>
   .
  </li>
  <li>
   Solid understanding of
   <strong>
    retail KPIs, store operations, and customer engagement strategies
   </strong>
   .
  </li>
  <li>
   High school diploma required;
   <strong>
    Bachelor&rsquo;s in Business, Fashion, or Management
   </strong>
   preferred.
  </li>
  <li>
   Proficiency in
   <strong>
    MS Office and retail POS systems
   </strong>
   .
  </li>
  <li>
   Excellent communication skills in
   <strong>
    English &amp; Arabic
   </strong>
  </li>
 </ul>
 <p>
 </p>
</div>


Fashion Retail Operations Manager

Accor

<div><div>Company Description</div><p><br>
Gr&uuml;nde f&uuml;r Accor zu arbeiten?<br>
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.<br>
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.<br>
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.<br>
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p><div><br>
Job Description</div><p><br>
We are seeking a highly skilled and experienced Senior CCS Manager to join our team in Riyadh, Saudi Arabia. As a key leader in our organization, you will be responsible for overseeing and optimizing our Customer Care and Service (CCS) operations, ensuring exceptional customer experiences and driving continuous improvement in our service delivery.</p><ul><li>
Develop and implement strategic plans to enhance customer satisfaction and loyalty</li><li>
Lead and mentor a team of CCS professionals, fostering a culture of excellence and continuous improvement</li><li>
Analyze customer feedback, service metrics, and industry trends to identify areas for improvement and innovation</li><li>
Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey</li><li>
Establish and monitor key performance indicators (KPIs) for the CCS department</li><li>
Implement and optimize CRM systems and other technological solutions to improve service efficiency</li><li>
Develop and manage the CCS budget, ensuring cost-effective operations</li><li>
Create and deliver regular reports on CCS performance to senior management</li><li>
Stay updated on industry best practices and implement innovative approaches to customer service</li><li>
Ensure compliance with relevant regulations and company policies in all CCS operations</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
7+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Proficiency in project management and strategic planning</li><li>
Advanced knowledge of CRM systems and customer service technologies</li><li>
Outstanding communication and presentation skills</li><li>
Experience in implementing and optimizing CCS processes</li><li>
In-depth understanding of customer service best practices, contact center operations, and service quality standards</li><li>
Customer service certifications (e.g., CCXP, CCSM) are a plus</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul><div><br>
Additional Information</div><p><b><br>
Senior CCS Manager &ndash; Your Team and Working Environment:</b></p><p>
Join our skilled and service-oriented <b>Sales &amp; Marketing</b> team as a <b>Senior CCS Manager</b>, where precision, care, and pride in service delivery are the foundation of every task. In this essential role, you will lead and support the successful planning and execution of catering and conference services, ensuring each event reflects our brand&rsquo;s commitment to excellence.</p><p>
We promote a respectful and supportive work culture based on collaboration, professionalism, and mutual trust. As a key contributor to the guest experience, your leadership and attention to detail will ensure every meeting, banquet, or event is delivered seamlessly, leaving a lasting impression on clients and guests alike.</p><p><b>
Our Commitment to Diversity &amp; Inclusion:</b></p><p>
We take pride in being an inclusive workplace that values and supports diverse talent. We believe that diversity enhances the quality of our work, inspires creativity, and strengthens our team.</p><p>
In our Sales &amp; Marketing department, we welcome individuals from all backgrounds and empower them to grow, connect, and contribute with integrity and purpose.</p></div>

CCS Manager

<div>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Organizational Performance Management:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Develop, implement, and monitor the organization&rsquo;s performance management framework, ensuring alignment with strategic objectives.
  </li>
  <li>
   Design and manage KPIs, OKRs, and performance scorecards for departments and business units.
  </li>
  <li>
   Facilitate strategic planning sessions and ensure that objectives are cascaded effectively across the organization.
  </li>
  <li>
   Conduct performance analysis and prepare executive-level reports with actionable recommendations.
  </li>
  <li>
   Support leadership in data-driven decision-making by providing insights from performance metrics and dashboards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Quality Management:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead the development, implementation, and maintenance of the Quality Management System (QMS) in compliance with ISO 9001 and relevant standards.
  </li>
  <li>
   Plan and conduct internal audits to ensure compliance with policies, procedures, and quality standards.
  </li>
  <li>
   Identify process improvement opportunities using Lean Six Sigma or similar methodologies.
  </li>
  <li>
   Coordinate and oversee certification and re-certification processes for quality and excellence standards (e.g., EFQM).
  </li>
  <li>
   Establish and maintain document control and standard operating procedures (SOPs) across the organization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Continuous Improvement &amp; Change Enablement:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Promote a culture of continuous improvement through awareness, training, and best practices.
  </li>
  <li>
   Lead quality and performance improvement initiatives to enhance operational efficiency and customer satisfaction.
  </li>
  <li>
   Support change management activities to ensure smooth adoption of new processes and systems.
  </li>
  <li>
   Benchmark against industry best practices to drive innovation in performance and quality practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Academics and certification requirement:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor degree in Industrial Engineering, Business Administration, Quality Management or other related field.
  </li>
  <li>
   Certification in Balanced Scorecard Professional (BSP), KPI Professional (C-KPIP), Lean Six Sigma, EFQM is a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Performance Management, Quality Management

Salam

<div>
 <p>
  <strong>
   Job Role:
  </strong>
 </p>
 <ul>
  <li>
   Manage B2B transformation programs and initiatives. Analysis of B2B processes and execute the required changes to optimize. Working closely with the products, scales, and business operations to generate reports and dashboards to demonstrate the achieved enhancement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties &amp; Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Support the formulation and execution of the sector strategy and related initiatives, ensuring alignment with the overall corporate strategy in coordination with the Corporate Strategy sector.
  </li>
  <li>
   Lead and manage transformation programs, including B2B and technology-related initiatives, to drive operational excellence and achieve strategic objectives.
  </li>
  <li>
   Analyze B2B processes, identify improvement opportunities, and lead optimization initiatives to enhance efficiency and performance.
  </li>
  <li>
   Monitor and evaluate sector and IT-related performance indicators to ensure progress toward strategic goals and timely execution within defined budgets.
  </li>
  <li>
   Foster collaboration with product, sales, technology, and operations teams to ensure effective adoption of tools and alignment of processes with strategic priorities.
  </li>
  <li>
   Prepare and circulate periodic reports and dashboards (daily, weekly, monthly, quarterly, and annually) covering key performance metrics, trends, and forecasts.
  </li>
  <li>
   Organize and lead strategic review meetings with business leaders and C-level executives and maintain continuous coordination with the Corporate Strategy sector.
  </li>
  <li>
   Support the development and implementation of quality and excellence programs and contribute to the continuous improvement of departmental policies and processes.
  </li>
  <li>
   Maintain a centralized repository of sector insights, research reports, and emerging technology trends to support data-driven decision-making.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Specifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in information technology, Computer Science, MIS or a related field.
  </li>
  <li>
   Strong analytical skills with the ability to translate business requirements into IT solutions.
  </li>
  <li>
   Minimum 7 years of hands-on experience in defining, piloting, and implementing digital solutions across different industries.
  </li>
  <li>
   Excellent communication and interpersonal skills to collaborate with diverse stakeholders
  </li>
  <li>
   Solid understanding of IT governance, risk management, and compliance principles.
  </li>
  <li>
   Certifications in project management or IT governance are a plus.
  </li>
 </ul>
</div>


Business Excellence Expert

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