client service analyst

client servicing- strategy & packaging Jobs in Mumbai

client servicing- strategy & packaging

customer relationship management consultant Jobs in Mumbai

customer relationship management consultant

customer service associate Jobs in Mumbai

customer service associate

customer service executive - customer service operations Jobs in Mumbai

customer service executive - customer service operations

executive customer success client relations

Crisil

<div>
 
 Job Title-
 
 Executive - Customer Success/ Client Relations
 
 
 
 Vertical -
 
 Data &amp; Capability (ertswhile GIX) - Operations Hub
 
 
 
 Location &ndash;
 
 Mumbai
 
 
 
 Experience-
 
 3 to 5 years
 
 
 
 Functional Responsibility / Domain Related
 
 
 
 <ul>
 <li>
 Be a part of team responsible for increasing the awareness of CRISIL Research products &amp; services (Industry Research platform &amp; Quantix)
 </li>
 <li>
 Through trainings &amp; product demo&rsquo;s increase the users &amp; usage of the CRISIL research services in the defined territories/regions/client segments
 </li>
 <li>
 Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies
 </li>
 <li>
 Develop good rapport &amp; connect with the key users of various departments at the client organizations
 </li>
 <li>
 Getting market feedbacks for new product development or enhancing existing products
 </li>
 <li>
 Feedback &amp; testimonials to be collected on a timely basis from the users
 
 
 </li>
 </ul>
 
 Process Adherence
 
 
 
 <ul>
 <li>
 Self-motivated for achieving the business objectives
 </li>
 <li>
 Constant upgradation of product knowledge for effectively communicating the value proposition to clients
 </li>
 <li>
 Maintenance &amp; regular updation of contacts, client/product feedback &amp; meeting reports
 </li>
 <li>
 Competition tracking and giving feeds on the same to business
 
 
 </li>
 </ul>
 
 Client Management / Stakeholder Management
 
 
 
 <ul>
 <li>
 Key account management through regular meetings with contacts across the hierarchy and across departments
 
 
 </li>
 </ul>
 
 Please note
 
 :
 
 
 <ul>
 <li>
 This is not a sales role
 </li>
 <li>
 The candidate will have to go out to meet clients(existing clients) to follow-up/Explain on the services/products
 </li>
 <li>
 There are no target of revenue or lead generation as such
 </li>
 <li>
 There might be travel to nearby region
 </li>
 </ul>
</div>

Executive - Customer Success (Client Relations)

Dentsu India

<div>
 
 
 Job Title:
 
 ORM Executive (Online Reputation Management)
 
 
 
 Location:
 
 Mumbai
 
 
 Fresher!
 
 
 
 Job Summary:
 
 
 
 We are looking for an experienced and proactive
 
 ORM Executive
 
 to monitor, manage, and protect the online presence of our brand. The ideal candidate will be responsible for addressing customer feedback on various platforms, ensuring a positive brand image, and implementing strategies to improve public perception.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Monitor brand mentions across online platforms (social media, blogs, forums, review sites, etc.).
 </li>
 <li>
 Respond to customer reviews, comments, and feedback in a timely and professional manner.
 </li>
 <li>
 Work with internal teams (Customer Service, PR, Marketing) to resolve customer issues raised online.
 </li>
 <li>
 Maintain a positive brand tone while addressing negative comments or reviews.
 </li>
 <li>
 Prepare regular ORM reports showing sentiment analysis, key issues, and performance metrics.
 </li>
 <li>
 Track competitor activities and online reputation strategies.
 </li>
 <li>
 Suggest improvements to content, communication, and customer service based on feedback trends.
 </li>
 <li>
 Escalate critical issues or potential PR risks to relevant teams.
 </li>
 <li>
 Manage listings and reviews on platforms such as Google, Justdial, Mouthshut, Quora, TripAdvisor, Glassdoor, etc.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Public Relations, or related field.
 </li>
 <li>
 0&ndash;1 years of experience in ORM, digital marketing, or customer engagement roles.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Understanding of SEO and content moderation best practices is a plus.
 </li>
 </ul>
 
 
 
 
 Candidates intrested can Mail their CV at Jaya.pandey@dentsu.com
 
 
 
</div>

ORM-Graduate Trainee

<div>
 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it&rsquo;s your career and &lsquo;It&rsquo;s yours to build&rsquo; which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.
 
 
 
 The opportunity: Executive- HR - CBS - TAL - Enablement - Mumbai
 
 
 
 
 CBS - TAL - Enablement:
 
 
 
 As a member of the Core Business Services (CBS), you have an opportunity to work across teams that extend knowledge, resources, and tools to the wider firm helping them deliver exceptional service to our clients, gain in the marketplace and aid the firm's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Aid Services, Administrative Services, Brand, Marketing and Communications, and Quality and Risk Management.
 
 
 Across these teams, you'll have the opportunity to develop your career through a broad scope of engagements, mentoring, and formal learning. We aim to develop outstanding leaders who can help create long-term value for all our stakeholders and contribute to our purpose of Building a Better Working World for our clients, people, and communities.
 
 
 
 Position Overview:
 
 
 
 The
 
 Ripples Program Executive
 
 will support the execution of the organization&rsquo;s sustainability programs, social impact projects, and employee engagement initiatives. This role involves coordinating efforts to create measurable social and environmental impact, fostering a culture of volunteering, and aligning activities with corporate values. The ideal candidate is passionate about sustainability, corporate responsibility, and community engagement, with strong organizational and communication skills.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Program Coordination:
 </li>
 <li>
 Assist in the implementation of Ripples initiatives, including sustainability and community engagement projects.
 </li>
 <li>
 Support the development of plans to achieve social impact and sustainability goals.
 </li>
 <li>
 Monitor and report on the progress and outcomes of initiatives, offering suggestions for improvement based on data insights.
 </li>
 <li>
 Stakeholder Collaboration:
 </li>
 <li>
 Work with internal teams to align program goals with business objectives.
 </li>
 <li>
 Coordinate with external partners, such as NGOs, community leaders, and government agencies, to ensure effective program delivery.
 </li>
 <li>
 Serve as a point of contact for program-related queries and collaborations.
 </li>
 <li>
 Employee Engagement:
 </li>
 <li>
 Support the design and execution of employee volunteer programs and awareness campaigns.
 </li>
 <li>
 Track and analyse employee participation metrics and provide insights to improve engagement.
 </li>
 <li>
 Assist in developing communication materials to inform employees about ongoing initiatives.
 </li>
 <li>
 Reporting and Compliance:
 </li>
 <li>
 Contribute to reports on the progress and impact of initiatives for internal and external stakeholders.
 </li>
 <li>
 Stay updated on corporate responsibility trends and regulatory requirements to ensure program compliance.
 </li>
 <li>
 Budget and Resource Coordination:
 </li>
 <li>
 Assist in managing allocated budgets for Ripples programs and ensuring effective resource utilization.
 </li>
 <li>
 Support partnership opportunities with external organizations to enhance the impact of initiatives.
 </li>
 <li>
 Communications and Brand Support:
 </li>
 <li>
 Help promote Ripples initiatives via internal channels, social media, and events.
 </li>
 <li>
 Contribute to public relations efforts to position the organization as a responsible corporate citizen.
 
 
 </li>
 </ul>
 
 Qualifications and Skills:
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Environmental Science, Public Relations, or a related field.
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 Up to 3 years of experience in Corporate Responsibility, sustainability, or community engagement.
 </li>
 <li>
 Exposure to managing or supporting social impact or employee engagement programs is a plus.
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Basic project management skills with an ability to manage multiple tasks efficiently.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Analytical mindset for measuring program success and reporting key insights.
 </li>
 <li>
 Familiarity with sustainability practices and reporting frameworks (e.g., SDGs) is an advantage.
 </li>
 <li>
 Proficient in MS Office (Excel, PowerPoint, Word).
 
 
 </li>
 </ul>
 
 Personal Attributes:
 
 
 
 <ul>
 <li>
 Passionate about sustainability and community impact.
 </li>
 <li>
 Strong interpersonal skills and a collaborative approach.
 </li>
 <li>
 Detail-oriented with a proactive and solutions-focused mindset.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Work with a purpose-driven team committed to sustainability and social responsibility.
 </li>
 <li>
 Gain hands-on experience in impactful projects while developing professionally.
 </li>
 <li>
 Be part of a collaborative environment that values integrity, innovation, and accountability.
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain positive energy, while being adaptable and creative in their approach.
 
 
 
 What We Offer
 
 
 
 With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.
 
 
 EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 Join us in building a better working world. Apply now.
</div>

Executive - HR - Operations - CBS - TAL - Enablement - Mumbai

Moe's Art

<div>
 
 We're seeking an Associate to manage the public relations and client servicing for Entertainment clients. The ideal candidate will manage the day-to-day operations for your clients - Formulate and implement monthly plans, strategize for events and activities, and cultivate relationships with media, influencers, and bloggers.
 
 
 
 
 
 
 Client Servicing:
 
 
 <ul>
 <li>
 Manage a portfolio of high-profile clients with confidence and maturity.
 </li>
 <li>
 Serve as the primary representative of the firm to clients, media, and vendor partners.
 </li>
 <li>
 Develop and maintain strong, positive relationships with clients and media contacts.
 </li>
 <li>
 Take full ownership of client accounts, ensuring you are fully informed on all relevant client details.
 </li>
 <li>
 Handle media interactions, prepare pitch notes, and proactively monitor opportunities for client placements
 </li>
 <li>
 Review and finalize all client documentation, including press releases, plans, and reports, in collaboration with your supervisor.
 </li>
 <li>
 Ensure strict adherence to all deadlines and client deliverables.
 </li>
 <li>
 Maintain regular communication with clients, providing updates and insights through various channels.
 </li>
 <li>
 Stay well-informed about industry developments that impact clients and use this knowledge to enhance client engagements.
 </li>
 </ul>
 
 
 
 
 
 Media &amp; Influencer Relations:
 
 
 <ul>
 <li>
 Represent both the client and the firm in all interactions with media and influencers.
 </li>
 <li>
 Analyze trends in traditional and digital media to identify new opportunities for client exposure.
 </li>
 <li>
 Monitor and analyze media coverage of your clients, ensuring comprehensive tracking.
 </li>
 <li>
 Conduct regular outreach to media and influencers, fostering positive relationships.
 </li>
 </ul>
 
 
 
 
 
 Documentation:
 
 
 <ul>
 <li>
 Ensure all client documentation is of the highest quality and free of errors.
 </li>
 <li>
 Develop content ranging from press releases, press notes, press snippets, listicles, spokesperson&rsquo;s responses, speeches, authored articles based on and accurately reflecting the brand&rsquo;s editorial messaging, objective, brand image, services, and offerings
 </li>
 </ul>
 
 
 
 
 
 Digital &amp; Social Media:
 
 
 <ul>
 <li>
 Demonstrate a strong understanding of visual communications, social media, and the digital landscape, integrating these channels into client programs effectively.
 </li>
 <li>
 Stay informed on emerging digital trends and technologies, applying them to client strategies as appropriate.
 </li>
 </ul>
 
 
 
 
 
 Partnerships:
 
 
 <ul>
 <li>
 Identify and pursue opportunities for client partnerships, sponsorships, and events on an ongoing basis.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor's degree in Public Relations, Communications, or related field
 
 
 &bull; 1 to 3 years of experience in PR preferably in the Entertainment industry
 
 
 &bull; Strong writing and verbal communication skills
 
 
 &bull; Excellent networking and relationship-building abilities
 
 
 &bull; Knowledge of the local market and media landscape
 
</div>

Associate Consultant

Adani Airport Holdings Ltd

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively. This role is responsible for handling guest inquiries, providing information, and resolving issues to enhance the overall guest experience.
 
 
 
 Responsibilities
 
 
 
 
 Guest Facilitation:
 
 
 
 Coordinate all arrival and departure activities for VVIPs, VIPs, and CIPs ensuring they have an outstanding travel experience.
 
 
 Ensure seamless movement and logistics for these guests, including transportation arrangements and security protocols.
 
 
 
 Information Dissemination And Guidance
 
 
 
 Oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems.
 
 
 Assist guests by providing directions and answering queries related to services and facilities.
 
 
 Offer expert advice on airport services, including transportation, and customs procedures.
 
 
 
 Continuous Improvement
 
 
 
 Actively participate in initiatives aimed at improving service delivery and guest relations at CSIA.
 
 
 Gather guest feedback to identify areas for improvement and share insights with management for service enhancement.
 
 
 
 Crisis Management
 
 
 
 Assist in managing guest-related incidents during crises by providing clear, calm information and directions to guests. Follow established protocols to ensure guest safety and escalate any critical issues to supervisors promptly, supporting the team in maintaining a safe and controlled environment.
 
 
 
 Smooth Passenger Movement
 
 
 
 Manage the flow of passengers during peak times, special events, and interconnecting flights, ensuring that VIPs and CIPs experience minimal delays.
 
 
 Coordinate with airport security and other departments to facilitate efficient and secure passenger movement.
 
 
 
 Data Reporting And Generation
 
 
 
 Ensure timely and accurate collection, analysis, and reporting of guest feedback and service performance data. Prepare detailed reports that highlight trends, areas for improvement, and key performance metrics, presenting them to senior management for decision-making and continuous service enhancement.
 
 
 
 Stakeholder Coordination
 
 
 
 Liaise with internal departments and external stakeholders to ensure cohesive and efficient service delivery.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Duty Manager - Guest Relations
 
 
 Security Department
 
 
 Terminal Ops Team
 
 
 Customer Service Team
 
 
 Facilities Team
 
 
 Commercial Department
 
 
 Finance
 
 
 Marketing and Communications
 
 
 Legal and Compliance
 
 
 General Aviation Terminal
 
 
 Airside / AOCC/ JCC
 
 
 Pranaam Team
 
 
 Landside Operations
 
 
 GTB
 
 
 Medical Team
 
 
 Cargo Team
 
 
 Admin Team
 
 
 
 Key Stakeholders - External
 
 
 
 VIP and High-Net-Worth Individuals
 
 
 Corporate Clients
 
 
 Government Officials
 
 
 Airlines
 
 
 Airport Authorities (ATC)
 
 
 Regulatory Bodies (e.g., BCAS, AAI, CISF)
 
 
 Travel Agencies and Tour Operators
 
 
 Ground Handling Partners
 
 
 Customs and Immigrations
 
 
 
 Qualifications
 
 
 
 
 Education Qualification:
 
 
 
 Bachelor&rsquo;s degree in Hospitality Management, Tourism, or a related field.
 
 
 
 Work Experience
 
 
 
 Minimum 1-3 years of experience in the hospitality/public relations/ luxury service industry.
</div>

Assistant Manager – Guest Relations

PR Pundit Havas Red

<div>
 
 PR Pundit Havas Red is looking for an experienced PR professional with 2-3 years of knowledge and enthusiasm to work for our client partners across Fashion/Luxury/Beauty verticals for our Mumbai office.
 
 
 
 
 
 Requisites:
 
 
 
 
 <ul>
 <li>
 Candidate should have relevant experience of 2-3 years in the field of public relations.
 </li>
 <li>
 In-depth understanding and being well-networked with relevant influencers and bloggers.
 </li>
 <li>
 Has expertise in creating content and business communication that builds and bolsters strong and sophisticated brand identities.
 </li>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 </ul>
 
 
 
 
 Responsibilities:
 
 
 
 
 <ol>
 <li>
 
 
 Client Servicing:
 
 
 Establishing and nurturing relationships with respective clients. Planning, developing, and implementing PR strategies for brands within the industry of choice. Driving high-impact news coverage (stories, interviews, and other formats).
 </li>
 <li>
 
 
 Strong media relations and Influencer Marketing:
 
 
 Build, maintain, and enhance new or existing relationships with influencers and media personnel (journalists). Generating opportunities in media for various client coverage, stories, media dialogues, and interviews.
 </li>
 <li>
 
 
 Content Writing:
 
 
 Master of Communication: Create content or a business communiqu&eacute; that builds and bolsters strong and sophisticated brand identities.
 </li>
 </ol>
 
 
 
 
 Interested candidates may directly apply or share their resumes at arwa.khambati@prpundithavas.com
 
</div>

Account Associate

Seven Eleven Club & Hotels

<div>
 
 
 The General Manager for Civil Construction is a senior leadership role responsible for overseeing and managing all aspects of civil construction projects. This includes strategic planning, operational management, financial oversight, and ensuring the successful delivery of construction projects while maintaining high standards of safety, quality, and client satisfaction.
 
 
 
 
 
 
 
 MUMBAI BASED CANDIDATE ONLY.
 
 
 
 
 OPENING IS FOR MIRA-BHAYANDAR LOCATION.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Strategic Planning
 
 Develop and execute strategic plans to drive the growth and success of the civil construction division. Identify market opportunities and trends to guide business development initiatives.
 </li>
 <li>
 
 Project Management
 
 Oversee the planning, execution, and delivery of civil construction projects. Ensure projects are completed on time, within budget, and in compliance with contractual specifications and safety standards.
 </li>
 <li>
 
 Financial Management
 
 Manage the financial performance of civil construction projects, including budgeting, cost control, and forecasting. Evaluate project profitability and implement strategies for financial optimization.
 </li>
 <li>
 
 Team Leadership
 
 Recruit, train, and lead a high-performing team of project managers, engineers, and support staff. Foster a collaborative and results-driven work environment.
 </li>
 <li>
 
 Client Relations
 
 Cultivate and maintain strong relationships with clients, addressing their needs and ensuring satisfaction. Act as a primary point of contact for key clients and stakeholders.
 </li>
 <li>
 
 Quality and Safety
 
 Compliance Implement and enforce quality control and safety protocols throughout all construction activities. Ensure compliance with relevant regulations and industry standards.
 </li>
 <li>
 
 Business Development
 
 Identify and pursue new business opportunities within the civil construction sector. Develop and maintain relationships with key clients, contractors, and industry partners.
 </li>
 <li>
 
 Contract Management
 
 Oversee the negotiation and management of contracts with clients, subcontractors, and suppliers. Ensure contractual obligations are met, and resolve any disputes that may arise.
 </li>
 <li>
 
 Risk Management
 
 Implement risk assessment and mitigation strategies for construction projects. Address potential issues proactively to prevent delays and cost overruns.
 </li>
 <li>
 
 Communication
 
 and Reporting Provide regular updates to senior management on project status, financial performance, and strategic initiatives. Communicate effectively with internal teams, clients, and stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualification:
 
 
 <ul>
 <li>
 Bachelor's degree in Civil Engineering, Construction Management, or a related field. Master's degree is a plus.
 </li>
 <li>
 Extensive experience
 
 ( More than 20 years) in senior management roles
 
 within the civil construction industry.
 </li>
 <li>
 Thorough understanding of civil engineering principles, construction methods, and industry best practices.
 </li>
 <li>
 Proven track record of successfully managing and delivering large-scale construction projects. Excellent financial acumen and budget management experience.
 </li>
 <li>
 
 Additional Considerations Professional certifications such as PMP (Project Management Professional) or CCM (Certified Construction Manager).
 
 </li>
 </ul>
</div>

General Manager Project

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