customer service executive - media enabled services Jobs in Mumbai

customer service executive - media enabled services

senior associate

account associate

associate consultant

client service analyst

customer service associate

Crisil

<div>
 
 Job Title
 
 
 
 
 Customer Service Associate
 
 
 
 
 Division
 
 
 
 Ratings Admin and COE
 
 
 
 Department
 
 
 
 Ratings Operations- Analytical Support
 
 
 
 Hiring Level
 
 
 
 Third Party (Quess Corp)
 
 
 
 About CRISIL Ratings
 
 
 
 CRISIL Ratings is India's leading rating agency. We pioneered the concept of credit rating in India in 1987. With a tradition of independence, analytical rigour and innovation, we have a leadership position.
 
 
 
 Team- Ratings Operations
 
 
 
 
 Department: Ratings Operations- Analytical Support
 
 
 
 
 About BLR Ratings.
 
 
 
 Bank loan rating indicates the degree of risk regarding timely payment of the bank facility being rated; the facility includes principal and interest, if any, on the principal. CRISIL rates the maximum number of companies for their bank loans in India. It has, so far, assigned ratings to the bank facilities of more than 12,614 entities as on March 31, 2013, representing over 50 per cent of all the companies which have their bank loans rated in India; CRISIL has rated bank facilities of all types: term loans, project loans, corporate loans, general purpose loans, working capital demand loans, cash credit facilities, and non-fund-based facilities, such as letters of credit and bank guarantees. For more information please visit www.crisil.com
 
 
 
 Short Summary:
 
 
 
 <ul>
 <li>
 Outbound &amp; Inbound Collections B2B Process.
 </li>
 <li>
 Interacting with CRISIL clients and collecting required information/fees.
 </li>
 <li>
 Ensuring Stakeholders Targets are met.
 </li>
 <li>
 Timings :- 10 am to 7 pm
 </li>
 <li>
 Work Location :- Hybrid &ndash; Crisil House and WFH.
 
 
 </li>
 </ul>
 Job Requirement:
 
 
 <ul>
 <li>
 Good Communication skills and fluent in English.
 </li>
 <li>
 Prior tele calling experience is must.
 </li>
 <li>
 Tele calling collections / sales experience (preferred)
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Payroll: Quess Corp- Basis individual's performance, the person will be absorbed on the rolls of Crisil. (3rd Party payroll)
 </li>
 <li>
 Telecalling and Collection process experience preferably in the B2B Market.
 
 
 </li>
 </ul>
 
 Essential Qualifications
 
 
 
 <ul>
 <li>
 Any Graduate
 </li>
 </ul>
</div>

Customer Service Associate

Tata Consultancy Services

<div>
 
 
 Dynamics 365 CE Technical
 
 
 
 
 
 
 Desired Competencies (Technical/Behavioral Competency)
 
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 Able to configure, design, build and extend Dynamics 365 Customer Engagement Apps &ndash; Sales, Marketing, Customer Service and Field Service
 </li>
 <li>
 Good working knowledge of using Power Platform components
 </li>
 <li>
 2-3 years of working experience with Dynamics 365 CE Apps
 </li>
 </ul>
 
 
 
 
 Good-to-Have
 
 
 <ul>
 <li>
 Able to integrate Dynamics 365 CE Apps with other systems
 </li>
 <li>
 Good proficiency in core .Net, C# and Azure components like Logic Apps, Azure Service Bus, Azure Functions, Azure DevOps etc
 </li>
 <li>
 Sound functional knowledge of CRM business processes
 </li>
 <li>
 Good written and spoken skills
 </li>
 <li>
 Experience with data migration
 </li>
 <li>
 Good to be Microsoft Certified: Power Apps + Dynamics 365 Developer Associate
 </li>
 </ul>
 
 
 
 
 Responsibility of / Expectations from the Role
 
 
 
 
 1
 
 To complete assigned development tasks in defined time line
 
 
 
 2
 
 To prepare technical architecture, design and related documentation
 
 
 
 3
 
 Unit testing, Support system and user acceptance testing, Support User training
 
 
 
 4
 
 Code propagation, Defect fixing
 
</div>

Customer Relationship Management Consultant

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

PwC India

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Not Applicable
 
 
 
 
 Specialism
 
 
 Managed Services
 
 
 
 
 Management Level
 
 
 Senior Associate
 
 
 
 
 Job Description &amp; Summary
 
 
 A career within Operations Strategy services, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive advantage. Our focus is to help our clients create differentiating capabilities that drive competitive advantages by developing plans to navigate their challenges, seeing what&rsquo;s possible, and turning that into a reality. We assist our clients in transforming operations from the way they engage their customers to executing strategic programmes to achieve enterprise wide operational excellence.
 
 
 
 Job Description:
 
 Associate- 2/3+ years
 
 Senior Associate- 3-5+ years
 
 Roles &amp; Responsibilities (essential functions and responsibilities of the job):
 
 Part of Management Consulting &ndash; Financial Services practice: Focused on growth strategy, new
 
 business set-up, cost optimization, sales productivity, market entry across Banking, NBFC and
 
 Asset Management sector.
 
 ✔ Primarily responsible for growing the Financial Services practice through extensive Business
 
 Development activities along with leading delivery on advisory engagements.
 
 ✔ Will be responsible for specific Business Development and Engagement Delivery targets..
 
 Education and Experience:
 
 
 o
 
 o MBA from a Premiere Institute
 
 o Prior Consulting Experience in Management Consulting with Financial Services
 
 focus
 
 
 Candidate Specifications (insert the relevant personal skills here):
 
 ✔ Essential Skills: Required to
 
 
 o Develop a set of financial services clients across Banking, NBFC, Payments and
 
 Asset Management space
 
 o Generate consulting opportunities and create winning proposals
 
 o Convert opportunities into engagements through commercial acumen and
 
 persuasive abilities
 
 o Manage engagement delivery at high client satisfaction levels and identify
 
 follow-up opportunities with the same client
 
 
 ✔ Desirable Skills: Must possess &ndash;
 
 
 o Strong business development and relationship skills to engage effectively with
 
 clients
 
 o Multi-tasking and ability to manage parallel pursuits and BD activities
 
 o Effective team management
 
 o Keen understanding of issues facing the industry and specific clients
 
 o Strong presence in meetings with ability to engage with C-Suite.
 
 o In-depth understanding of consulting engagement lifecycle.
 
 
 The skills we look for in future employees (This is standard text that is incorporated into every job
 
 description. You do not need to add any content into this field. This is for your information only):
 
 All our people need to demonstrate the skills and behaviours that support us in delivering our
 
 business strategy. This is important to the work we do for our business, and our clients.
 
 
 
 &nbsp;
 
 
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Opportunities, Business Process Consulting, Business Process Improvement, Business Strategy, Business Transformation, Communication, Competitive Advantage, Competitive Analysis, Conducting Research, Consumer Behavior, Creativity, Customer Experience (CX) Strategy, Customer Insight, Customer Strategy, Data Analytics, Embracing Change, Emotional Regulation, Empathy, Go-to-Market Strategies, Inclusion {+ 14 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 No
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

Senior Associate

Banking & Finance Lawyer

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25096040
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India, 400099VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Specific Job Summary
 
 
 
 The Senior Director of Operations is responsible for overseeing Rooms Operations, Food &amp; Beverage Operations and Quality Assurance for all hotel brands in the assigned Market. A key responsibility is to ensure &ldquo;pull through&rdquo; of programs, processes and initiatives at the property level. Specific areas of focus include operations troubleshooting, working effectively with property management teams, technical training, International Quality Assurance Program, pre-opening, hotel conversions, effective F&amp;B concepts, front office, housekeeping, spa and recreation
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 A professional position requiring significant knowledge and experience in one or more disciplines and/ or business operations as well as associate and/or organizational management experience.
 </li>
 <li>
 College degree and/ or relevant experience generally required.
 </li>
 <li>
 10 years progressive work experience in the hotel industry with focus in Rooms/ F&amp;B Operations.
 </li>
 <li>
 Proven experience in understanding contracts, presentation/ public speaking skills, International SOP&rsquo;s, operations budgets and capital budgets is essential.
 </li>
 <li>
 Considerable work experience in South Asia market is essential.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Continent Lodging Servies (CLS) Expected Contribution
 
 
 
 <ul>
 <li>
 Develops operating plans and workable business processes for own department in alignment with function strategy.
 </li>
 <li>
 Manages larger business processes and/ or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results.
 </li>
 <li>
 Responds to, solves and makes decisions on business requests that have broader department impact and/ or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
 </li>
 <li>
 Is responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. Typically influences work of cross-functional or extended teams.
 </li>
 <li>
 Assists more senior associates in achieving business results by:
 </li>
 <li>
 Acting in a consultative fashion to implement programs impacting the broader organization.
 </li>
 <li>
 Assisting in the development and communication of broader organizational goals.
 </li>
 <li>
 Achieving results against budget within scope of responsibility.
 </li>
 <li>
 Taking calculated risks to move the department or team forward.
 </li>
 <li>
 Developing and using systems to organize and keep track of information.
 </li>
 <li>
 Balancing the interests of own group with the interests of the organization.
 </li>
 <li>
 Working with others to identify and remove barriers to success.
 </li>
 <li>
 Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
 </li>
 <li>
 Performs other duties as appropriate.
 
 
 </li>
 </ul>
 
 Specific Expected Contribution
 
 
 
 <ul>
 <li>
 Rooms Operations &ndash; assists hotel management teams with the successful implementation of all initiatives and programs. Initiatives and programs include Comfortable Bedding, At Your Service, HSIA, Reduce P/E by 50%, Elite Benefits.
 </li>
 <li>
 Food &amp; Beverage Operations &ndash; assists hotel management teams with the successful implementation of all initiatives and programs. Current initiatives include Event Management Brand Standards, Street Restaurant, Momentum and Breakfast.
 </li>
 <li>
 Quality Assurance &ndash; ensures all hotels understand and comply with company brand standards and International Quality Assurance Program. Follows up with all yellow and red zone hotels in Area for brand standards audits and GSS. Ensures brand standards are in place at all hotels.
 </li>
 <li>
 Food and Beverage Concepts &ndash; assists property management with execution of restaurant/ bar concept documentation to ensure concept integrity and significantly improve guest experience, revenues and profits.
 </li>
 <li>
 Food Safety &ndash; ensures property teams are fully fluent in all food safety procedures and direct certification classes as required to meet needs of the Area.
 </li>
 <li>
 New Openings/ Conversions &ndash; assists in the coordination of pre-opening, task force, 5SU and operations technical training.
 </li>
 <li>
 Assists in coordination of technical training for Market. Coordinates task force as needed for problem properties.
 </li>
 <li>
 Ensures area hotels operate with respect to specific brand service programs
 </li>
 <li>
 Responds to complex or ambiguous situations without losing focus of key hotel objectives.
 </li>
 <li>
 Together with MVP and Senior ADOPs, consistently recognizes and rewards outstanding associate performance in improving area&rsquo;s hotels performance and/ or customer satisfaction.
 </li>
 <li>
 Improves business results by leveraging shared resources and processes. Also initiating revenue driving initiatives for F&amp;B areas and spas.
 </li>
 <li>
 Uses technology effectively to communicate and influence throughout the organization in a timely, high-impact manner.
 </li>
 <li>
 Plays role in continually developing and attracting new diverse, high-caliber talent that makes a strong positive impact on the organization.
 </li>
 <li>
 Looks outside Marriott to identify and implement innovations that improve business performance.
 
 
 </li>
 </ul>
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Senior Director of Operations, South Asia

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Not Applicable
 
 
 
 
 Specialism
 
 
 Managed Services
 
 
 
 
 Management Level
 
 
 Associate
 
 
 
 
 Job Description &amp; Summary
 
 
 A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world&rsquo;s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.
 
 
 
 To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
 
 
 As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
 
 
 <ul>
 <li>
 Invite and give in the moment feedback in a constructive manner.
 </li>
 <li>
 Share and collaborate effectively with others.
 </li>
 <li>
 Identify and make suggestions for improvements when problems and/or opportunities arise.
 </li>
 <li>
 Handle, manipulate and analyse data and information responsibly.
 </li>
 <li>
 Follow risk management and compliance procedures.
 </li>
 <li>
 Keep up-to-date with developments in area of specialism.
 </li>
 <li>
 Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
 </li>
 <li>
 Build and maintain an internal and external network.
 </li>
 <li>
 Seek opportunities to learn about how PwC works as a global network of firms.
 </li>
 <li>
 Uphold the firm's code of ethics and business conduct.
 
 
 
 </li>
 </ul>
 
 
 Year of experience required-
 
 
 
 2
 
 
 
 
 Qualifications-
 
 
 
 MBA
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 
 
 Government Clearance Required?
 
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

Associate

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