assistant manager - service delivery & management Jobs in Mumbai

assistant manager - service delivery & management

client service analyst

client servicing manager

customer service executive - customer service operations Jobs in Mumbai

customer service executive - customer service operations

customer service executive - media enabled services Jobs in Mumbai

customer service executive - media enabled services

customer service executive media enabled services

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 The Playout Executive is responsible for the seamless execution of broadcast playout operations, ensuring high-quality transmission of live and recorded content. Ensure monitoring of channels. This role requires in depth knowledge on broadcast operations, which involves overseeing the playout systems, managing the Playout scheduling, automation management and troubleshooting capabilities of technical issues. The Playout Operator will also report of any on air incidents and technical problems and contribute to the continuous improvement of playout procedures.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Playout Operations:
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 Operate and monitor playout systems to ensure accurate and timely transmission of contents On-Air.
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 Manage Live broadcast streams, including switching between multiple sources, inserting commercials, fillers, promos and handling live sports feeds.
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 Ensure all contents are correctly formatted, timed, and delivered according to broadcast standards and schedules.
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 System Monitoring and Maintenance:
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 Oversee the performance of playout equipment and systems, performing regular tech checks to ensure optimal operation.
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 Troubleshoot and resolve technical issues related to playout systems, including video and audio quality problems.
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 Coordinate with technical support and maintenance teams to address equipment malfunctions and upgrades.
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 Scheduling and Automation:
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 Monitor and adjust automated playout schedules as needed, ensuring adherence to programming guidelines and schedules.
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 Update and maintain playout schedules, including playlist creation and content integration, Log changes and On -Air time management.
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 Review and optimize automation processes to enhance efficiency and reliability.
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 Quality Assurance:
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 Perform quality checks on content before and during transmission to ensure compliance with broadcast standards.
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 Implement and enforce quality control procedures to maintain the integrity of the broadcast signal.
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 Emergency Response:
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 Act as the first point of contact for resolving playout-related emergencies and provide quick and effective solutions.
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 Develop and implement contingency plans for potential broadcast interruptions or failures.
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 Reporting and Documentation:
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 Maintain detailed logs of playout activities, including equipment performance and issue resolution.
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 Prepare reports on operational performance and incidents for management review.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Education: Bachelor&rsquo;s degree in engineering, Broadcast Technology, Media Production, Graduation from a related field, or equivalent.
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 Experience: Minimum of 1 - 5 years of experience in broadcast playout operations, with a proven track record of managing complex playout systems and live broadcasts.
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 Technical Skills: Proficiency in playout automation systems, broadcast equipment, and software. Familiarity with video/audio codecs, signal flow, and broadcast standards.
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 Problem-Solving: Strong troubleshooting skills and the ability to handle technical issues under pressure.
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 Communication: Excellent verbal and written communication skills, with the ability to interact effectively with team members and other departments.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
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 Advanced certifications in broadcast technology or related fields.
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 Experience with advanced playout systems and integrations.
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 Knowledge of emerging technologies and trends in broadcasting.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
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 The role may require working irregular hours, including nights, weekends, and holidays.
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 The position is typically office-based, with some on-site responsibilities for equipment maintenance and emergency response.
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 </ul>
</div>

Customer Service Executive - Media Enabled Services

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
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 Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos.
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 Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization.
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 Building sales pipeline and manage sales projections and revenue forecasts.
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 Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle.
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 Building account ownership through understanding of customer
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 s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations.
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 Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations
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 The role may be an individual contributor or may lead a small team.
 
 
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 </ul>
 
 Minimum Qualification &amp; Experience
 
 
 
 Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role.
 
 
 Desired Skill sets
 
 
 <ul>
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 Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build
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 Extensive experience in building executive relationships with key customer stakeholders.
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 Expertise in drafting a Go to market plan/ customer acquisition strategy.
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 </ul>
</div>

Sr Manager - Sales- India

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 
 Responsibilities
 
 
 
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 
 
 Incident Validation, Incident Analysis, Solution recommendation
 
 
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 
 
 Act as a point of escalation for Level-1 customer service analysts
 
 
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 
 
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 
 
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 
 
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 
 
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 Desired Skill sets
 
 
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 
 
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 
 
 Maintains awareness of latest technologies in the domain
</div>

Assistant Manager - Service Delivery & Management

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Assistant Manager

KPMG

<div>
 
 
 
 KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Prospects are typically project team members who will be a part of the Forensic Team in handling both detective and preventive fraud related aspects
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 Prospects may lead a team of executives and analysts on engagements
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 Consistently deliver quality client services and take charge of the project area assigned to him/her
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 Monitor progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes
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 Demonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability to assimilate to new knowledge
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 Possess good business acumen. Remain current on new developments in advisory services capabilities and industry knowledge
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 Qualified Chartered Accountant.
 
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
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 Looking for 1- 4 years of experience in Forensics Investigation.
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 Strong analytical, collaboration and problem-solving skills.
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 Excellent written and verbal communication skills with executive presence.
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 Ability to work independently and in a team situation under tight deadlines.
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 High attention to detail and integrity in handling sensitive data.
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 Willingness to travel at short notice in India and abroad and work in client-facing roles.
 </li>
 </ul>
</div>

Forensic Investigation Consultant

KPMG India

<div>
 
 
 About KPMG in India
 
 
 
 KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
 
 
 KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focussed and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
 
 
 
 
 
 
 Job Title:
 
 Executive Assistant
 
 
 
 Location:
 
 Mumbai
 
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 
 Partner Support
 
 
 &bull; Calendar Management
 
 
 &bull; Travel Management:
 
 
 Managing Partner Travel Domestic and International (bookings/ Travel Insurances/ Accommodations/ Forex/ Visa)
 
 
 &bull; Expense Management - Update Expenses also adjusting the forex amount in Rekonnect
 
 
 &bull; Claims:- Update claims on All Sec
 
 
 &bull; Time Sheet Management:- Filling time sheet
 
 
 &bull; Approvals:- Exit approval/ SAN/ EAF /CAF approval as well expenses and project management approval in system
 
 
 &bull; Cab Bookings:- Local and Outstations/ Domestic as well as International
 
 
 &bull; Interview Coordination:- Aligning Interviews and coordinating with prospective candidates
 
 
 &bull; Billing and collection reminder mails to clients when required
 
 
 &bull; Coordination with Bank relation managers for Bank statements as well as finance professionals for statements for visa purpose
 
 
 &bull; Entry of all Client contacts in Partners Contact List Project Management
 
 
 &bull; Service request in summit for project WIP, expenditures, project closures, project adjustments
 
 
 &bull; Creating Vendors and clients in system before project creation
 
 
 &bull; Generating Requisitions / PO for all Assessors of People &amp; Change team for their retainer ship amount and OPEs (more than 20 in a month)
 
 
 &bull; Generating requisition/ PO for all Assessors for their International travels along with travel Insurances
 
 
 &bull; Generating Requisitions/ PO for the client /Vendors payments
 
 
 &bull; Generating EMDs requisitions and PO for Tenders
 
 
 &bull; Maintaining Files and documentation relevant to practice as instructed by Partner or Project Manager Team Support
 
 
 &bull; Supporting BPS- Strategy Team/ Transport &amp; Logistics Team in Mumbai in some of their and projects/ BPS- P&amp;C Team in the following:-
 
 
 &bull; International traveling- airfares requisitions and PO
 
 
 &bull; Travel Insurance requisitions and PO
 
 
 &bull; Helping in visa process and creating requisitions and Pos
 
 
 &bull; Forex arrangement
 
 
 &bull; Coordination in Collection of cheques from clients and Documentation
 
 
 &bull; Help in Tender and Proposal submission through creating EMD and Power of Attorney sometime creating SAN
 
 
 &bull; Supporting team in creating projects and dumps as and when required
 
 
 &bull; Supporting team in supplier and vendor creations
 
 
 &bull; Booking and coordination with Hotels Like Hyatt and Four Point for client presentations and team offsite
 
 
 &bull; Coordinating/booking Meeting rooms at short notice through our home page as &amp; when required
 
 
 &bull; Coordination/ Laisioning with Finance / Rekonnect and Admin Team
 
 
 
 
 
 
 Equal Opportunity Employer KPMG India:
 
 
 
 KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
 
</div>

Executive Assistant

<div>
 
 Job Description
 
 
 
 
 About KPMG in India
 
 
 
 
 KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
 
 
 
 
 KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
 
 
 
 TempHtmlFile
 
 
 
 Job Title : Analyst
 
 
 
 
 Function : Risk Advisory - Center of Excellence
 
 
 
 
 Location : Mumbai
 
 
 
 
 &gt;&gt; OVERVIEW
 
 
 
 KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We operate in 156 countries and have 152,000 people working in member firms around the world.
 
 
 KPMG in India, a professional services firm, is the Indian member firm of KPMG International and was established in September 1993. Our professionals leverage the global network of firms, providing detailed knowledge of local laws, regulations, markets and competition. KPMG in India provide services to over 4,500 international and national clients, in India. KPMG has offices across India in Delhi, Chandigarh, Ahmedabad, Mumbai, Pune, Chennai, Bangalore, Kochi, Hyderabad and Kolkata. The Indian firm has access to more than 7,000 Indian and expatriate professionals, many of whom are internationally trained. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
 
 
 KPMG Advisory professionals provide advice and assistance to enable companies, intermediaries and public sector bodies to mitigate risk, improve performance, and create value. KPMG firms provide a wide range of Risk Consulting, Management Consulting and Transactions &amp; Restructuring services that can help clients respond to immediate needs as well as put in place the strategies for the longer term.
 
 
 With increasing regulatory requirements, the need for greater transparency in operations, and disclosure norms, stakeholders require assurance beyond the traditional critique of numbers. Hence assurance is being increasingly required on industry issues, business risks and key business processes. The Governance, Risk &amp; Compliance Services practice assists companies and public sector bodies to mitigate risk, improve performance and create value.
 
 
 We assist our clients to effectively manage business and process risks by providing a full spectrum of corporate governance, risk management, and Compliance Services. These services are tailored to meet client&rsquo;s individual needs, and provide effective support to management in meeting the challenges and opportunities presented by today's complex business environment.
 
 
 Our professionals provide the experience to help companies stay on track and deal with risks that could unhinge their business survival. Our services enable clients to effectively co-ordinate their key growth, quality and operational challenges and working in partnership with us, clients have the benefits of KPMG's experienced, objective, and industry-grounded viewpoints.
 
 
 
 Following Are Some Of Our Key Service Offerings
 
 
 
 <ul>
 <li>
 Risk Based Internal Audit
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 Enterprise Risk Management
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 Risk Assessment
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 Model Business Process Development
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 Sarbanes &ndash; Oxley 404 Assistance
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 Compliance Assistance &ndash; Contracts and regulations
 </li>
 <li>
 Corporate Governance Advisory&ndash; Review and Assessment
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 <li>
 Revenue Assurance
 </li>
 <li>
 Control Self Assessment
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 Continuous Auditing / Continuous Monitoring
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 Apart from the above service offerings, we also assist client organizations around various aspects viz. Accounting Manuals, Capital Projects Audits, Project focused Control Assessment, setting up IA function, etc.
 
 
 
 </li>
 </ul>
 
 &gt;&gt; Role &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Analysts are typically project team members who will be involved in conducting process consulting/ internal audit/ risk consulting and execution of other solutions of GRCS
 </li>
 <li>
 Consistently deliver quality client services
 </li>
 <li>
 Monitor progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes
 </li>
 <li>
 Demonstrate basic accounting and process related knowledge. Demonstrate ability to assimilate to new knowledge
 </li>
 <li>
 Remain current on new developments in advisory services capabilities and industry knowledge
 </li>
 <li>
 The job would require travel to client locations within India and abroad
 
 
 
 </li>
 </ul>
 
 &gt;&gt; THE INDIVIDUAL
 
 
 
 <ul>
 <li>
 Have basic understanding of process consulting/ internal audit/ risk consulting
 </li>
 <li>
 Strong analytical and problem solving skills. Possess strong data analytics skills and knowledge of advanced data analytical tools will be an advantage
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to work well in teams
 </li>
 <li>
 Basic understanding of IT systems, Knowledge of MS office ( MS Excel, PowerPoint, Word etc)
 </li>
 <li>
 Have the ability to work under pressure &ndash; stringent deadlines and tough client conditions which may demand extended working hours
 </li>
 <li>
 Be willing to travel within India or abroad for continuous long periods of time
 </li>
 <li>
 Demonstrate integrity, values, principles, and work ethic
 
 
 
 </li>
 </ul>
 
 &gt;&gt; Qualification
 
 
 
 <ul>
 <li>
 Graduates (BE/B.Tech, BCom, BMS, BBM or similar degree) with 1 - 2 years of related audit, business or sector experience
 </li>
 <li>
 Certifications like Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA) would be an added advantage
 
 
 
 </li>
 </ul>
 
 &gt;&gt; SELECTION PROCESS
 
 
 
 <ul>
 <li>
 Candidates should expect 2 - 3 rounds of personal or telephonic interviews to assess fitment and communication skills
 
 
 
 </li>
 </ul>
 
 &gt;&gt; Compensation
 
 
 
 <ul>
 <li>
 Compensation is competitive with industry standards
 </li>
 <li>
 Details of the compensation breakup will be shared with short-listed candidates only
 
 
 
 </li>
 </ul>
 
 &gt;&gt; People BENEFITS
 
 
 
 <ul>
 <li>
 Continuous learning program
 </li>
 <li>
 Driving a culture of recognition through &lsquo;ENCORE&rsquo; our quarterly rewards and recognition program
 </li>
 <li>
 Comprehensive medical insurance coverage for staff and family
 </li>
 <li>
 Expansive general and accidental coverage for staff
 </li>
 <li>
 Executive Health checkup (Manager &amp; above, and for staff above the age of 30)
 </li>
 <li>
 Les Concierge desk
 </li>
 <li>
 Internal &amp; Global mobility
 </li>
 <li>
 Various other people friendly initiatives
 </li>
 <li>
 Strong commitment to our Values such as CSR initiatives
 
 
 
 </li>
 </ul>
 The opportunity is now! If you are interested in being part of a dynamic team, serving clients and reaching your full potential &ndash; KPMG Advisory Services is for you!
 
 
 
 
 
 Equal employment opportunity information
 
 
 KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
 
 
 
 
 Qualifications
 
 
 
 TempHtmlFile
 
 
 <ul>
 <li>
 Chartered Accountants from an accredited college/university
 </li>
 <li>
 Post qualification experience of 1 - 2 years
 </li>
 <li>
 Should have relevant prior experience in Statutory Audit / Internal Audit. Prior Forensic experience or a professional
 
 
 
 </li>
 </ul>
 qualification in fraud examination would be an added advantage
</div>

Analyst - Internal Audit

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