assistant manager

assistant manager - crm

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assistant manager - service delivery & management Jobs in Mumbai

assistant manager - service delivery & management

client service analyst

client servicing manager

Swiggy

<div>
 
 About Swiggy
 
 
 
 Founded in 2014, Swiggy is India&rsquo;s leading tech-driven on-demand delivery platform with a vision to elevate the quality of life for the urban consumer by offering unparalleled convenience. The platform is engineered to connect millions of consumers with hundreds of thousands of restaurants and stores across 500+ cities. Our phenomenal growth has come on the back of great technology, incredible innovation and sound decision-making.
 
 
 
 About Mumbai Foodie
 
 
 
 In 2024, Swiggy joined forces with
 
 Servd
 
 (
 
 formerly known as Mumbai Foodie
 
 ), a leading Food Media House renowned for creating original content that highlights and recommends the best experiences in the city&rsquo;s food and beverage landscape. From restaurant reviews and chef interviews to collaborations, events, and more,
 
 Servd
 
 has built a reputation as a trusted guide for food lovers. What began in
 
 Mumbai
 
 has now expanded to
 
 Pune
 
 ,
 
 Bengaluru
 
 ,
 
 Hyderabad
 
 ,
 
 Goa
 
 , and
 
 Delhi
 
 &mdash;with more cities on the horizon.
 
 
 To get a better grasp of the work we do, take a look at our city pages:
 
 
 &rarr; @mumbaifoodie
 
 
 &rarr; @pune.servd
 
 
 &rarr; @bengaluru.servd
 
 
 &rarr; @hyderabad.servd
 
 
 &rarr; @goa.servd
 
 
 &rarr; @delhi.servd
 
 
 &rarr; @servd.india
 
 
 
 What will you work on?
 
 
 
 <ul>
 <li>
 Manage day-to-day communication with clients, ensuring clarity, responsiveness, and alignment on goals.
 </li>
 <li>
 Translate client briefs into actionable tasks for internal teams and oversee timely, high-quality delivery.
 </li>
 <li>
 Coordinate across content, design, video, and strategy teams to ensure seamless project execution.
 </li>
 <li>
 Track campaign performance and lead post-campaign analysis to present insights, compile reports, and recommend improvements for future strategy
 </li>
 <li>
 Anticipate and resolve client concerns, managing expectations with transparency and professionalism.
 </li>
 <li>
 Manage and mentor servicing team members across cities, ensuring consistency and collaboration across locations
 </li>
 <li>
 Stay updated on client industries and digital trends to bring strategic value to conversations.
 </li>
 <li>
 Collaborate closely with internal teams at Servd and Swiggy to ensure alignment and seamless workflow
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Proven experience in client servicing within a creative or digital setup.
 </li>
 <li>
 Strong communication skills and ability to manage timelines, feedback, and cross-team coordination.
 </li>
 <li>
 Comfortable working with digital content and social media platforms.
 </li>
 <li>
 Proactive, solution-oriented, and calm under pressure.
 
 
 </li>
 </ul>
 
 &ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law&rdquo;
 
</div>

Client Servicing Manager

<div>
 
 About Swiggy
 
 
 
 Founded in 2014, Swiggy is India&rsquo;s leading tech-driven on-demand delivery platform with a vision to elevate the quality of life for the urban consumer by offering unparalleled convenience. The platform is engineered to connect millions of consumers with hundreds of thousands of restaurants and stores across 500+ cities. Our phenomenal growth has come on the back of great technology, incredible innovation and sound decision-making.
 
 
 
 About Servd
 
 
 
 In 2024, Swiggy joined forces with
 
 Servd
 
 (
 
 formerly known as Mumbai Foodie
 
 ), a leading Food Media House renowned for creating original content that highlights and recommends the best experiences in the city&rsquo;s food and beverage landscape. From restaurant reviews and chef interviews to collaborations, events, and more,
 
 Servd
 
 has built a reputation as a trusted guide for food lovers. What began in
 
 Mumbai
 
 has now expanded to
 
 Pune
 
 ,
 
 Bengaluru
 
 ,
 
 Hyderabad
 
 ,
 
 Goa
 
 , and
 
 Delhi
 
 &mdash;with more cities on the horizon.
 
 
 To get a better grasp of the work we do, take a look at our city pages:
 
 
 &rarr; @mumbaifoodie
 
 
 &rarr; @letsfigrr
 
 
 &rarr; @pune.servd
 
 
 &rarr; @bengaluru.servd
 
 
 &rarr; @hyderabad.servd
 
 
 &rarr; @goa.servd
 
 
 &rarr; @delhi.servd
 
 
 &rarr; @servd.india
 
 
 
 What will you work on?
 
 
 
 <ul>
 <li>
 Support day-to-day communication with clients, ensuring prompt and professional responses.
 </li>
 <li>
 Assist in translating client briefs into actionable internal tasks across content, design, and video teams.
 </li>
 <li>
 Coordinate timelines, share updates, and follow up on deliverables to ensure smooth execution.
 </li>
 <li>
 Help compile performance reports and gather insights for internal reviews or client presentations.
 </li>
 <li>
 Keep track of feedback, revisions, and ensure client inputs are documented and implemented accurately.
 </li>
 <li>
 Flag any blockers, delays, or issues proactively to the account lead or servicing manager.
 </li>
 <li>
 Stay informed about the client&rsquo;s industry, brand guidelines, and competitors to add contextual value.
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in a client-facing role, preferably in a creative, media, or digital agency setup.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong attention to detail, ability to multitask, and stay organized across multiple accounts.
 </li>
 <li>
 Comfortable working with digital-first content and social media platforms.
 </li>
 <li>
 A collaborative team player who is eager to learn and grow in a fast-paced environment.
 
 
 </li>
 </ul>
 
 &ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law&rdquo;
 
</div>

Executive - Client Servicing

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title &ndash;
 
 Senior Legal Manager
 
 
 
 Place of work
 
 - Mumbai
 
 
 
 Business Unit
 
 &ndash; Corporate Services
 
 
 
 Function
 
 &ndash; Legal
 
 
 
 Job Purpose
 
 
 
 The role entails providing professional legal advice, clarifications and legal opinions on strategic legal and business matters relevant to the core business operation of IDFC First Bank such as the issuance of shares, licensing of new entities, strategic investments, acquisitions, and franchise and group issues, while adopting a proactive approach in ensuring that the bank is protected from any adverse legal consequences. It is a critical position with various internal and external stakeholders and has a key responsibility contributing to the larger organizational objectives of the bank.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Providing sound legal advice to business groups on various legal matters pertaining to the respective banking groups in conjunction with the Head of Legal
 </li>
 <li>
 Providing direction to the legal team with respect to the changing regulatory policy framework and business requirements aligned to the strategy and lead the implementation of the strategy in line with the bank's vision, mission and corporate objectives
 </li>
 <li>
 Keeping the business objectives and processes aligned with the changing legal environment
 </li>
 <li>
 Providing effective advice and support to client group in facilitating closure of transactions
 </li>
 <li>
 Help maintain the costs of functioning as a group within the approved budget
 </li>
 <li>
 Review and provide legal advice on the wording and development of key strategic contractual documents and decisions and support managers with the resolution of all contractual issues/disputes in order to safeguard the bank's best interests
 </li>
 <li>
 Ensure good quality of legal facilitation is exercised on the client groups and to ensure right advice is given to business on transactional issues
 </li>
 <li>
 Help ensure regular monitoring of the statutory compliances requirements of the company
 </li>
 <li>
 Support customer / legal escalations and regulatory issues pertaining to the respective Banking Group
 </li>
 <li>
 Support legal systems to automate routine affairs like notice management, arbitrations and executions
 </li>
 <li>
 Maintaining and developing legal MIS by furnishing the details of the legal intervention taken and the matters defended
 </li>
 <li>
 Help develop and update the legal manuals and procedures related to respective Banking group from time to time
 </li>
 <li>
 Champion the adoption of high quality market intelligence and data analytics to provide best legal advisory services and remedial actions in line with the banks reputation and business strategy
 </li>
 <li>
 Recommend improvements to processes and policies across the Banking business to drive operational efficiencies and high quality customer service
 </li>
 <li>
 Keep abreast with global legal trends and competitor strategies in key markets
 </li>
 <li>
 Guide and encourage the teams to be effective implementers/ decision makers within the parameters of legal and internal policy framework
 </li>
 <li>
 Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
 </li>
 <li>
 Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
 </li>
 <li>
 Attract and retain best-in-class talent for key roles in their reporting structure
 
 
 </li>
 </ul>
 
 Educational Qualifications
 
 
 
 Graduate &ndash; LLB/LLM
 
 
 
 Experience
 
 
 
 10+ years of experience in Secretarial Services
</div>

Senior Legal Counsel

Schbang

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 Major Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Carry out creative duties on multiple brands from different industries ranging from campaign planning and ideation to scriptwriting and copywriting.
 </li>
 <li>
 Work with the New Business team on all creative ideation and a creative showcase for any pitch.
 </li>
 <li>
 Present the entire creative plan for any campaign or narration of any script to clients on any brand.
 </li>
 <li>
 Ensure the creative work is up to an award-winning standard and follow up by applying for various awards to bring recognition to the team.
 </li>
 <li>
 Report to the Creative Lead who will provide overall direction, feedback, and references for campaigns or other creative tasks.
 </li>
 <li>
 Coordinate with the Integrated Solutions Team (account planning + client servicing) on a daily basis on any task ranging from a topical post on a brand to an annual campaign strategy.
 </li>
 <li>
 Provide visual direction to the graphic design team on any idea or concept that comes from your team.
 </li>
 <li>
 Understand and break down the brief to the junior creatives to ensure a more smooth and efficient process.
 </li>
 <li>
 Work on revisions on all tasks based on internal or external feedback and setting and sticking to self-set practical, realistic timelines that allow enough time for ideation and finesse but also meet client goals.
 </li>
 <li>
 Actively present through each part of the production process from idea until the final product is uploaded, whether it is for an event, a shoot, a post, or any other creative articulation of an idea.
 </li>
 <li>
 Carry out in-depth research about the brand and its competition, its target audience, and ensure you are fully aware of what the brand needs at all times.
 </li>
 <li>
 Be completely up-to-date and aware of all developments in your field, as well as fully updated with news or online trends.
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Strong creative thinking and problem-solving skills.
 </li>
 <li>
 Ability to develop and propose value-added, creative interactive strategies and presentations for pitches to convert clients.
 </li>
 <li>
 Knowledge of industry trends and competitor offerings.
 </li>
 <li>
 Strong communication and collaboration skills.
 </li>
 <li>
 Ability to manage a team of junior creative resources and provide direction to them.
 </li>
 <li>
 Strong presentation skills.
 </li>
 <li>
 Attention to detail and ability to manage multiple projects simultaneously.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and Adobe Creative Suite.
 </li>
 <li>
 Understanding of target audience and ability to create content that appeals to them.
 </li>
 <li>
 Knowledge of moment marketing campaigns and ability to propose topical content and campaigns proactively based on trending conversations relevant to the target audience.
 </li>
 </ul>
</div>

Copywriter

Kotak Mahindra Bank

<div>
 
 
 Role - Product Manager &ndash; Small Business Enterprise
 
 
 
 
 
 
 The Product Lead is responsible for leading the product team for planning and execution throughout the Product Lifecycle, including - gathering and prioritizing product and customer requirements, defining the product vision, and working closely sales, marketing, Policy, BIU to ensure revenue and customer satisfaction
 
 
 
 
 
 
 Job Role:
 
 
 <ul>
 <li>
 
 Target Segment
 
 : SBE focus is on SENP/SEP customer segment, applicant should have a good understanding of Macro economy and policies that affect MSME.
 </li>
 <li>
 
 Product
 
 : Gather data to come up with ideas for new products and features including curating ideas and deciding which ones are worth working on and also Track existing product performance. Communicate product vision to the sales and marketing teams to obtain market share for the product
 </li>
 <li>
 
 Channel:
 
 He / she would need to maintain a high level of channel servicing, i.e ensuring regular product training to channels and driving new processes/Initiatives. He/she has to build relationships with key persons in external Channels / Partners as well
 </li>
 <li>
 
 Internal Relationship:
 
 He/she would also need to work with different teams within the bank to better the product and also create relevant MIS&rsquo;s/data to drive business objectives
 </li>
 <li>
 
 Market:
 
 He/she should be alert on competition products viz. other banks/NBFC and augment the presence and penetration of the Kotak brand in the target market. Gathering and analysis of market and competition data needs to be done on an ongoing basis
 </li>
 <li>
 
 Process:
 
 Improve efficiency by monitoring &amp; overseeing continuous improvement of processes. Also work on product features, improving them, and creating new ones through Collaboration with internal teams. Create and present reports as required
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 MBA with strong analytical capabilities, he/she must have a good understanding of different business models, risk
 </li>
 <li>
 Experience: 8-10 years in product management or WC sales.
 </li>
 <li>
 Strong oral and written Communication
 </li>
 <li>
 The candidate would need to handle/ manage a gamut of products like WC and BL
 </li>
 </ul>
 
 
</div>

Product Manager

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title: Operations Lead, AVP
 
 
 
 
 Location: Mumbai, India
 
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 This role requires day to day processing of corporate actions for Equity securities, Proxy processing and Creation and Maintenance of static data, regulatory and client reporting, processing of corporate actions for debt securities, debt security master creation, income collection, regulatory and client reporting.
 </li>
 <li>
 The role is in the Global Securities Operation team which supports the clients of Investor Services India (GTB)
 </li>
 <li>
 The Jobholder report to VP - Head Asset Servicing, Global Securities Operations, in terms of guidance and authority and is guided by their in terms of strategic issues, compliance, etc. However the jobholder should be able to independently interact with Internal/External parties.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 
 
 <ul>
 <li>
 Best in class leave policy
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under childcare assistance benefit (gender neutral)
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Daily creation and Maintenance of various Static Data and Matrices
 </li>
 <li>
 Capturing of Corporate Events related to Equity Securities from various sources
 </li>
 <li>
 Ensuring timely reporting of Forthcoming Events and Entitlements to Clients.
 </li>
 <li>
 Creation of outstanding positions and relevant regulatory reporting.
 </li>
 <li>
 Tracking and reporting of forthcoming Meeting Events (Voluntary event) to clients.
 </li>
 <li>
 Daily processing of Proxy voting instructions (E voting) and related reporting.
 </li>
 <li>
 Daily updation of Paid up Capital and SAST reporting and Limit monitoring.
 </li>
 <li>
 Directly responsible for understanding various terms of debt securities &amp; capturing them in our internal systems for static debt master creation.
 </li>
 <li>
 Reconciling dividend receipts, processing &amp; intimating clients as per deadlines.
 </li>
 <li>
 Ensuring timely reporting of debt entitlement notifications.
 </li>
 <li>
 Event processing for fixed income securities which would include tracking and delivery of physical/ electronic securities to issuer prior to due date.
 </li>
 <li>
 Voluntary event processing for fixed income securities which would include monitoring of Client instructions
 </li>
 <li>
 Daily processing of monetary corporate action payments with respect to interest and redemption processing which involves projections, tracking receipts. processing &amp; reporting.
 </li>
 <li>
 Co-ordination with Issuers/ Paying Agents / Trustees for confirmation of receivables, TDS amount deduction &amp; timely receipts.
 </li>
 <li>
 Maintaining DB internal control standard, implement, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
 </li>
 <li>
 Ensuring market and internal deadlines are met to meet the overall objective of ensuring excellent service to clients.
 </li>
 <li>
 Monitoring &amp; escalating non receipts of dividend &amp; other debt receivables to relevant authorities.
 </li>
 <li>
 Daily, weekly, monthly and quarterly reporting to clients, regulators and management.
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 Knowledge &amp; Experience / Qualifications
 
 
 <ul>
 <li>
 Graduate (BA / BS / B.Com, etc.) with 5 to 7 years experience in the relevant field
 </li>
 <li>
 Knowledge of Group system like DB Trader/IDMS would be an added advantage.
 </li>
 <li>
 The candidate should be proficient in written and verbal communication.
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 
 https://www.db.com/company/company.htm
 
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Operations Lead, AVP

Larsen & Toubro

<div>
 Scope Of Work*
 
 
 <ul>
 <li>
 Ensure adherence to established contracts management procedures 2. Review and analyse tender documents from commercial and contractual point of view (Salient 3.conditions, list of clarifications, exceptions and deviations, risk identification and assessment).4.Prepare proposed risk mitigation plan from contractual point of view.5.Analyse reasons for delays and disruptions, identify client related reasons and issue notification and change orders to the client in consultation with the Project Manager.
 
 
 </li>
 </ul>
 Scope Of Work- Shared Across Functionally
 
 
 <ul>
 <li>
 Support Project Manager in all contractual discussions with the client
 </li>
 <li>
 Develop understanding of internal working of owner/ client&rsquo;s project management and other
 
 
 </li>
 </ul>
 departments (like Legal, Finance, Operations) to ensure effective discussion/ resolution of contractual
 
 
 claims
 
 
 <ul>
 <li>
 Identify insurance requirements for the project, monitor renewal and closure of insurance policies
 </li>
 <li>
 Provide inputs on local tax laws, IMPEX, INCOTERMS, FIDIC etc. to the Project Manager
 </li>
 <li>
 Obtain validation on legal review from Legal function
 </li>
 <li>
 Participate in pre-bid meetings and negotiations with client, seek commercial clarifications
 </li>
 <li>
 Support project team on contract administration throughout the project lifecycle (change orders, scope extensions)
 </li>
 <li>
 Provide inputs to Project Manager to prioritize change orders and build basis for negotiation with the client
 </li>
 <li>
 Provide inputs to enable procurement and formulate &lsquo;back to back&rsquo; T&amp;C for inclusion in agreements with subcontractors/ vendors.
 
 
 </li>
 </ul>
 Behavioral
 
 
 Ability to work with multidisciplinary teams
 
 
 <ul>
 <li>
 Must be a professional of unquestionable integrity,
 
 
 </li>
 </ul>
 credibility, and character
 
 
 <ul>
 <li>
 Good interpersonal and negotiation skills
 
 
 </li>
 </ul>
 Technical
 
 
 <ul>
 <li>
 Experience of drafting of Agreements/ Contract
 </li>
 <li>
 Good working knowledge of Indirect Taxation
 </li>
 <li>
 Handled Insurance Claims
 </li>
 <li>
 Experience of Claims Management
 </li>
 </ul>
</div>

Contracts Manager

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