account manager

key account manager

associate manager - customer success Jobs in Mumbai

associate manager - customer success

client manager

client service analyst

client servicing manager

FCB Kinnect

<div>
 
 
 Why This Role Rocks
 
 
 
 You&rsquo;ll lead the charge on brand relationships&mdash;bringing sharp thinking, creative ambition, and operational clarity to every brief. As a Senior Account Manager, you&rsquo;ll work at the intersection of ideas and execution&mdash;building trust with clients, guiding internal teams, and ensuring work that not only lands but leads.
 
 
 If you&rsquo;re someone who thrives on ownership, collaboration, and impact&mdash;this role is built for you.
 
 
 
 
 
 
 The Impact You&rsquo;ll Drive
 
 
 <ul>
 <li>
 Own and grow key client relationships with strategic partnership and proactive counsel
 </li>
 <li>
 Drive campaign delivery from start to scale&mdash;ensuring timeliness, quality, and performance
 </li>
 <li>
 Champion creative excellence by aligning brand needs with bold, effective ideas
 </li>
 <li>
 Lead campaign performance reviews, delivering insights that unlock future growth
 </li>
 <li>
 Mentor junior team members, nurture collaboration, and foster team culture
 </li>
 <li>
 Collaborate with cross-functional teams&mdash;Creative, Media, Strategy&mdash;to ensure seamless execution
 </li>
 <li>
 Lead internal innovation initiatives&mdash;improving workflows, tools, and team rituals
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 4&ndash;6 years of experience in Account Management, preferably in a creative or digital-first agency
 </li>
 <li>
 Proven ability to manage large campaigns and multi-stakeholder environments
 </li>
 <li>
 Confident client communicator&mdash;able to manage expectations, present ideas, and lead discussions
 </li>
 <li>
 Working knowledge of GenAI tools (e.g., ChatGPT, Midjourney, Firefly) to accelerate briefing, brainstorming, and feedback cycles
 </li>
 <li>
 Proficiency in Meta Business Suite, Notion, or other campaign/project management platforms
 </li>
 <li>
 Strong understanding of campaign KPIs, performance tracking, and reporting dashboards
 </li>
 <li>
 Strategic thinker with storytelling skills, executional excellence, and a collaborative mindset
 </li>
 </ul>
 
 
</div>

Client Servicing Manager

Schbang

<div>
 
 We&rsquo;re Hiring: Senior Account Strategist | Schbang Mumbai
 
 
 
 📍 Location:
 
 Mumbai &ndash; Lower Parel (On-site)
 
 
 
 💼 Department:
 
 Client Servicing / Business Transformation
 
 
 
 🕒 Experience:
 
 3 to 4 years
 
 
 
 🌐 Website:
 
 www.schbang.com
 
 
 Send your
 
 CV/Portfolio
 
 to 👉 lloyd.dantis@schbang.com
 
 
 
 Subject line:
 
 
 Senior Account Strategist &ndash; Mumbai | [Your Name]
 
 
 
 
 
 
 💡 About Schbang
 
 
 Schbang is a creative technology transformation company delivering future-ready digital solutions across
 
 design, technology, marketing, automation, and innovation.
 
 
 
 We empower brands with
 
 full-stack digital capability, measurable business impact,
 
 and
 
 award-winning execution.
 
 
 
 
 
 
 🎯 Role Overview
 
 
 We&rsquo;re looking for a dynamic and strategic
 
 Senior Account Strategist
 
 to join our Client Servicing team in Mumbai.
 
 
 This role is perfect for someone who thrives at the intersection of
 
 strategy, creativity, and technology
 
 &mdash; a client partner who can translate business challenges into impactful digital solutions across
 
 tech, media, performance, design, and content.
 
 
 
 You&rsquo;ll be the
 
 strategic lead
 
 and primary point of contact for clients, managing relationships, guiding cross-functional teams, and driving digital excellence that truly makes brands say
 
 &ldquo;Schbang!&rdquo;
 
 
 
 
 
 
 🔍 Key Responsibilities
 
 <ul>
 <li>
 Act as the
 
 strategic partner
 
 and trusted advisor to clients across digital transformation, tech, and creative mandates.
 </li>
 <li>
 Lead
 
 end-to-end account management
 
 , ensuring timely and flawless project delivery across teams (Web, UI/UX, SEO, Content, Performance Marketing, and Design).
 </li>
 <li>
 Define clear objectives, success metrics, and actionable roadmaps for every client engagement.
 </li>
 <li>
 Develop and present
 
 strategic business proposals, digital growth plans, and performance reports.
 
 </li>
 <li>
 Collaborate with internal tech, design, and media teams to align creative and technical outputs with client goals.
 </li>
 <li>
 Identify
 
 upsell and cross-sell opportunities
 
 across Schbang&rsquo;s service ecosystem.
 </li>
 <li>
 Maintain a sharp eye on emerging
 
 digital trends, martech, and creative innovations
 
 to inform client strategies.
 </li>
 <li>
 Manage escalations, ensure proactive communication, and build strong, long-term client relationships.
 </li>
 <li>
 Drive strategic initiatives that strengthen Schbang&rsquo;s position as a
 
 leading creative-tech partner.
 
 </li>
 </ul>
 
 
 
 
 🧠 What We&rsquo;re Looking For
 
 <ul>
 <li>
 3 to 4 years of experience in
 
 client servicing, account strategy, or digital transformation roles
 
 &mdash; ideally within a digital, tech, or creative agency.
 </li>
 <li>
 Deep understanding of
 
 digital marketing, UI/UX, web development, SEO, and performance media.
 
 </li>
 <li>
 Strong
 
 strategic thinking
 
 and the ability to translate client business challenges into actionable solutions.
 </li>
 <li>
 Exceptional
 
 communication, presentation, and storytelling skills
 
 &mdash; confident interacting with CXOs and senior stakeholders.
 </li>
 <li>
 Proven track record of
 
 client relationship management
 
 and achieving revenue or retention targets.
 </li>
 <li>
 Highly organized, collaborative, and comfortable managing multiple projects simultaneously.
 </li>
 <li>
 Proficiency in
 
 analytics tools
 
 (Google Analytics, Data Studio, etc.) and understanding of
 
 digital KPIs and ROI metrics.
 
 </li>
 <li>
 A passion for innovation and a mindset that combines creativity with business logic.
 </li>
 </ul>
 
 
 
 
 🌈 Why Join Schbang
 
 <ul>
 <li>
 Work with some of India&rsquo;s top brands on
 
 cutting-edge digital transformation projects.
 
 </li>
 <li>
 Collaborate with
 
 multi-disciplinary teams
 
 across tech, design, media, and content.
 </li>
 <li>
 High-autonomy,
 
 client-facing leadership role
 
 with direct business impact.
 </li>
 <li>
 A culture that celebrates creativity, accountability, and innovation.
 </li>
 <li>
 Opportunities to grow across strategy, consulting, and leadership pathways.
 </li>
 </ul>
 
 
 
 
 📥
 
 How to Apply:
 
 
 
 Send your
 
 CV/Portfolio
 
 to 👉 lloyd.dantis@schbang.com
 
 
 
 Subject line:
 
 
 Senior Account Strategist &ndash; Mumbai | [Your Name]
 
 
</div>

Senior Account Strategist (Client Servicing)

Kulfi Collective

<div>
 
 
 What are we looking for
 
 
 
 Account Lead
 
 
 Reporting to: Account Director
 
 
 Company: Kulfi Collective
 
 
 Location: Mumbai
 
 
 Brands: Spotify/ Meta AI/ Equal AI
 
 
 
 Apply here: https://job-boards.greenhouse.io/kulficollective/jobs/4940071008?gh_src=37eqcoj88us
 
 
 
 
 
 
 
 About the role
 
 
 
 At Kulfi Collective, we are on a mission to make the world (wide web) a brighter place, one incredible story at a time.. We are looking for an Account Lead who shares our passion for shaping culture by combining talent, tech and data and building strong partnerships with some of the most progressive brands and platforms globally.
 
 
 An Account Lead will be responsible to lead and manage our client relationships, drive growth, and ensure the delivery of high-quality work.
 
 
 
 
 
 
 A day in the life of an Account Lead
 
 
 <ul>
 <li>
 Understand Kulfi's revenue and profitability model
 
 
 and ensure work is completed within given budgets, timelines and at the highest quality
 </li>
 <li>
 Manage the revenue and forecast for the allotted brands. Assist Account Directors in pitching for new business opportunities and driving growth on assigned brands to convert them to mega brands
 </li>
 <li>
 Responsible for managing and maintaining a cohesive and successful partnership between brands and relevant cross-functional teams/departments that are involved with the client
 </li>
 <li>
 Managing the projects, developing account management strategies and providing strategic recommendations to drive growth and achieve revenue targets.
 </li>
 <li>
 Have a comprehensive understanding of client's business and have a thorough understanding of industry business trends. Be alert to changes in clients&rsquo; marketplace. Have in-depth knowledge of what&rsquo;s going on in the marketplace to offer solutions to clients
 </li>
 <li>
 Variablizing (building an external team) for projects as and when required
 </li>
 <li>
 Own the brand. Own and communicate regularly with the client and the extended internal/external team
 </li>
 <li>
 Foster a culture of innovation, excellence, and continuous improvement
 </li>
 </ul>
 
 
 
 
 
 Qualities and skill sets we would like for you to showcase
 
 
 <ul>
 <li>
 3-5 years of experience in client servicing and account management.
 </li>
 <li>
 Proven track record of building strong relationships with clients and brands, and delivering exceptional results.
 </li>
 <li>
 Good understanding of end to end production which includes budgeting for projects.
 </li>
 <li>
 Excellent strategic thinking and problem-solving skills, with the ability to develop innovative solutions
 </li>
 <li>
 Strong workflow management and project management skills, with experience managing complex projects and teams
 </li>
 <li>
 Excellent team building and leadership skills, with the ability to motivate others
 </li>
 <li>
 Strong negotiation skills, with the ability to balance client needs with agency profitability
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to present complex ideas in a clear and concise manner
 </li>
 </ul>
 
 
 
 
 
 More about Kulfi Collective
 
 
 
 We are committed to building an inclusive and diverse team at Kulfi Collective. We welcome candidates from all backgrounds, and strive to create a culture that values and respects diversity.
 
 
 
 
 
 Want to know more about Kulfi&rsquo;s incredible work, our culture, the benefits we offer, our journey and everything in between?
 
 
 
 Here
 
 is everything you need to know.
 
</div>

Account Lead

Thomas Cook India Limited

<div>
 
 Please find the JD.
 
 
 
 
 
 
 
 1. Monitor and control tour operating costs to maintain profitability.
 
 
 2. Upsell services to enhance client experience and increase margins.
 
 
 3. Ensure file closures are completed within stipulated timelines and as per company guidelines.
 
 
 4. Coordinate with partners, Destination Management Companies (DMCs), and internal teams to
 
 
 ensure smooth execution of tours.
 
 
 5. Ensure real-time sharing of customer information with suppliers for accurate service delivery.
 
 
 6. Adhere to operational procedures and compliance requirements defined by the company.
 
 
 7. Ensure systems are updated with accurate and relevant costs.
 
 
 8. Track and process supplier payments efficiently.
 
 
 9. Maintain proper documentation for visa, biometrics, and interviews.
 
 
 10. Ensure seamless coordination of logistics, rooming lists, menus, venue confirmations, and
 
 
 Tour Manager activities.
 
 
 11. Monitor on-ground commitments from suppliers, hotels, and clients to ensure service delivery
 
 
 as per the memorandum of understanding.
 
 
 12. Gather and analyze client feedback to improve service quality and customer satisfaction.
 
 
 
 
 
 
 
 
 Requirement :-
 
 
 &bull; Must have 4-7 years of experience in MICE Operations
 
 
 &bull; Candidate should posses good communication skills
 
 
 &bull; Must have experience with vendor negotiation, budgeting &amp; cost control, project management, client servicing, travel logistics
 
 
 
 
 
 
 
 Skills :-
 
 
 MICE Operations, Event Management, Conference Palnning, Incentive Travel, Exhibition, Corporate Events, Destination Management, Vendor Negotiation, Group Travel Co-ordination, Hotel Contracting, Venue Sourcing
 
 
 
</div>

Assistant Manager - (MICE Operation)

<div>
 
 Experience Required:
 
 
 ● 4 Years in a relevant field of work
 
 
 
 
 
 Major Roles &amp; Responsibilities:
 
 
 
 
 
 ● As a Brand Solutions Lead you will need to have thorough
 
 
 knowledge of the plan in hand for accounts under your purview
 
 
 and will be responsible for interacting with clients, understanding
 
 
 briefs, campaign planning and management, monthly evaluation,
 
 
 and discussing solutions to enhance the brand&rsquo;s position.
 
 
 ● Strategizing on monthly digital marketing plans to meet brand
 
 
 objectives basis the client brief, setting timelines for projects basis
 
 
 the brand priorities, and managing client expectations by keeping
 
 
 them informed on various activities.
 
 
 ● Timely reporting of the brand performance to the client as per the
 
 
 pre-decided scope, identifying learnings and implementing
 
 
 suggestions to the strategy basis of the report.
 
 
 ● Being the primary custodian for the brand when it is an integrated
 
 
 account, simultaneously setting internal processes for efficient team
 
 
 management and workflow.
 
 
 ● Manage and oversee the work of a group of team members to
 
 
 ensure the timely delivery of day-to-day brand requirements
 
 
 ● Provide training support to the team as and when required and
 
 
 provide guidance
 
 
 ● Identifying key performers within the team and mapping out a
 
 
 growth plan and creating a succession plan.
 
 
 ● Analyzing data, drawing insights, and making data-driven
 
 
 recommendations.
 
 
 ● Collaborate with cross-functional teams such as creative, content,
 
 
 and technical teams to develop and execute digital marketing
 
 
 campaigns. Ensure effective communication and coordination
 
 
 among team members.
 
 
 ● Identifying opportunities to upsell additional digital marketing
 
 
 services to existing clients.
 
 
 ● Staying updated with the latest trends, tools, and best practices in
 
 
 digital marketing. Sharing knowledge and insights with clients and
 
 
 internal teams to drive continuous improvement.
 
 
 Skills Required:
 
 
 ● Strong Communication &amp; Time management skills
 
 
 ● Strong attention to detail, problem solving attitude and having an
 
 
 analytical mind
 
 
 ● Excellent client servicing skills.
 
 
 ● Technical knowledge of Google Analytics or other marketing
 
 
 analytics platforms
 
</div>

Brand Solutions Lead

Upstox

<div>
 
 Job Title:
 
 Insurance Intern-Research and Insights
 
 
 
 Location:
 
 Mumbai(Only Mumbai-based candidates shall be preferred)
 
 
 
 Duration:
 
 3 Months
 
 
 
 Stipend:
 
 10,000 per month
 
 
 
 About The Role
 
 
 
 Upstox Insurance is looking for a detail-oriented and research-driven intern to support key insurance initiatives, including bot training, product analysis, servicing flow mapping, and exploratory partnerships. This role is ideal for any student who enjoys structured research, process understanding, and creating actionable insights.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Bot Training &amp; Implementation
 
 
 
 </li>
 </ul>
 Assist in building and training an insurance assistance bot by researching and documenting:
 
 
 Claims flow of all insurers across Life, Health &amp; Motor insurance
 
 
 Insurance servicing touchpoints &amp; end-to-end process flows
 
 
 Grievance redressal journey, including escalation up to Ombudsman
 
 
 Top 100 Life Insurance products with illustrations, brochures (current &amp; legacy)
 
 
 Top 100 Health Insurance products with policy documents (current &amp; legacy)
 
 
 New Product Advisory for Life &amp; Health categories
 
 
 
 You will help convert these inputs into structured bot-training content, flows, and rule logic.
 
 
 
 <ul>
 <li>
 Product &amp; Process Research
 
 
 
 </li>
 </ul>
 Identify and document products, processes, servicing flows, and claims workflows for multiple insurers
 
 
 Benchmark industry best practices and identify gaps or opportunities
 
 
 Maintain structured and well-organized product datasets
 
 
 <ul>
 <li>
 Strategic Exploratory Projects
 
 
 
 </li>
 </ul>
 Work on new initiatives such as:
 
 
 Evaluating financer partnerships that could sponsor customer insurance premiums.
 
 
 Preparing comparative insights and feasibility assessments
 
 
 
 Skill Requirements
 
 
 
 Strong research, analysis, and insight-generation skills
 
 
 Ability to convert complex processes into structured documentation
 
 
 Good communication and presentation abilities
 
 
 
 Educational Qualifications
 
 
 
 Interest in Insurance, Fintech, or Customer Experience domains (preferred)
 
 
 :BBI,BMS,BCOM&ndash; current student or recent graduate
 
 
 :Freshers with strong research aptitude may also apply
 
 
 
 What You&rsquo;ll Gain-
 
 
 
 Hands-on exposure to the insurance ecosystem across life, health, and motor
 
 
 Experience in building a knowledge base for bot automation
 
 
 Understanding of insurer claims, servicing, and grievance systems
 
 
 Opportunity to contribute to strategic insurance-fintech partnerships
 
 
 Close mentorship from domain specialists.
 
 
 By applying for this position, you acknowledge that you have reviewed our
 
 
 
 Prospective Employee Privacy Notice
 
 , which outlines how Upstox collects, uses, and protects your personal information ("PI").
 
 
 I accept Upstox's Prospective Employee Privacy Notice.
 
 
 
 Equal Opportunity
 
 
 
 Upstox is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Insurance Intern-(Research and Insights)

<div>
 
 
 DESIGNATION: Creative Strategist
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 Major Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Carry out creative duties on multiple brands from different industries ranging from campaign planning and ideation to scriptwriting and copywriting.
 </li>
 <li>
 Work with the New Business team on all creative ideation and a creative showcase for any pitch.
 </li>
 <li>
 Present the entire creative plan for any campaign or narration of any script to clients on any brand.
 </li>
 <li>
 Ensure the creative work is up to an award-winning standard and follow up by applying for various awards to bring recognition to the team.
 </li>
 <li>
 Report to the Creative Lead who will provide overall direction, feedback, and references for campaigns or other creative tasks.
 </li>
 <li>
 Coordinate with the Integrated Solutions Team (account planning + client servicing) on a daily basis on any task ranging from a topical post on a brand to an annual campaign strategy.
 </li>
 <li>
 Provide visual direction to the graphic design team on any idea or concept that comes from your team.
 </li>
 <li>
 Understand and break down the brief to the junior creatives to ensure a more smooth and efficient process.
 </li>
 <li>
 Work on revisions on all tasks based on internal or external feedback and setting and sticking to self-set practical, realistic timelines that allow enough time for ideation and finesse but also meet client goals.
 </li>
 <li>
 Actively present through each part of the production process from idea until the final product is uploaded, whether it is for an event, a shoot, a post, or any other creative articulation of an idea.
 </li>
 <li>
 Carry out in-depth research about the brand and its competition, its target audience, and ensure you are fully aware of what the brand needs at all times.
 </li>
 <li>
 Be completely up-to-date and aware of all developments in your field, as well as fully updated with news or online trends.
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Strong creative thinking and problem-solving skills.
 </li>
 <li>
 Ability to develop and propose value-added, creative interactive strategies and presentations for pitches to convert clients.
 </li>
 <li>
 Knowledge of industry trends and competitor offerings.
 </li>
 <li>
 Strong communication and collaboration skills.
 </li>
 <li>
 Ability to manage a team of junior creative resources and provide direction to them.
 </li>
 <li>
 Strong presentation skills.
 </li>
 <li>
 Attention to detail and ability to manage multiple projects simultaneously.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and Adobe Creative Suite.
 </li>
 <li>
 Understanding of target audience and ability to create content that appeals to them.
 </li>
 <li>
 Knowledge of moment marketing campaigns and ability to propose topical content and campaigns proactively based on trending conversations relevant to the target audience.
 </li>
 </ul>
</div>

Copywriter

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