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associate manager - customer success Jobs in Mumbai

associate manager - customer success

client manager

Lenovo

<div>
 We are Lenovo. We do what we say. We own what we do. We WOW our customers.
 
 
 Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
 
 
 This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
 
 
 
 Building and Maintaining Relationships
 
 : Developing strong, long-lasting relationships with clients to ensure their satisfaction and loyalty
 
 
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 Point of Contact: Acting as the primary point of contact for all client-related matters
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 Negotiating Contracts: Handling contract negotiations and closing agreements to maximize profits
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 Client Communication: Addressing client queries and identifying new business opportunities among existing customers
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 Collaboration: Working closely with internal teams (like Customer Service and Product Development) to ensure the timely and successful delivery of solutions according to customer needs
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 Sales and Reporting: Preparing sales reports and meeting sales quotas while keeping clients engaged with the company's products and services
 
 
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 </ul>
 
 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
 
</div>

Client Manager

FCB Kinnect

<div>
 
 
 Why This Role Rocks
 
 
 
 You&rsquo;ll lead the charge on brand relationships&mdash;bringing sharp thinking, creative ambition, and operational clarity to every brief. As a Senior Account Manager, you&rsquo;ll work at the intersection of ideas and execution&mdash;building trust with clients, guiding internal teams, and ensuring work that not only lands but leads.
 
 
 If you&rsquo;re someone who thrives on ownership, collaboration, and impact&mdash;this role is built for you.
 
 
 
 
 
 
 The Impact You&rsquo;ll Drive
 
 
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 Own and grow key client relationships with strategic partnership and proactive counsel
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 Drive campaign delivery from start to scale&mdash;ensuring timeliness, quality, and performance
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 Champion creative excellence by aligning brand needs with bold, effective ideas
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 Lead campaign performance reviews, delivering insights that unlock future growth
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 Mentor junior team members, nurture collaboration, and foster team culture
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 Collaborate with cross-functional teams&mdash;Creative, Media, Strategy&mdash;to ensure seamless execution
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 Lead internal innovation initiatives&mdash;improving workflows, tools, and team rituals
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 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
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 4&ndash;6 years of experience in Account Management, preferably in a creative or digital-first agency
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 Proven ability to manage large campaigns and multi-stakeholder environments
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 Confident client communicator&mdash;able to manage expectations, present ideas, and lead discussions
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 Working knowledge of GenAI tools (e.g., ChatGPT, Midjourney, Firefly) to accelerate briefing, brainstorming, and feedback cycles
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 Proficiency in Meta Business Suite, Notion, or other campaign/project management platforms
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 Strong understanding of campaign KPIs, performance tracking, and reporting dashboards
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 Strategic thinker with storytelling skills, executional excellence, and a collaborative mindset
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 </ul>
 
 
</div>

Client Servicing Manager

Orient Technologies Limited

<div>
 
 
 Job Description:
 
 
 
 
 
 
 We are looking for an experienced Accounts Manager with strong expertise in IT Sales, Software Sales, and IT Product Sales. The ideal candidate will manage and grow large B2G (Business-to-Government) accounts, drive revenue growth, and ensure customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
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 Manage and grow government accounts to achieve sales targets.
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 Handle government procurement, tendering, and eProcurement portals.
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 Build and maintain strong relationships with government officials and key stakeholders.
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 Identify new business opportunities and drive lead generation and client acquisition.
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 </ul>
 
 
 
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 Prepare and manage bids, proposals, and tenders.
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 </ul>
 
 
 
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 Ensure client retention, upselling, and long-term partnerships.
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 </ul>
 
 
 
 
 
 Key Skills:
 
 
 
 
 
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 Government &amp; Corporate Account Management
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 </ul>
 
 
 
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 Strategic Sales &amp; Business Development
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 </ul>
 
 
 
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 Tender &amp; Bid Management
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 </ul>
 
 
 
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 Relationship Building &amp; Stakeholder Engagement
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 Experience
 
 :
 
 
 
 
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 Proven track record in IT Sales and Government Account Management.
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 </ul>
 
 
 
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 Experience in eProcurement and tendering processes.
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 </ul>
 
 
 
 
 Consistent achievement of sales targets
 
</div>

Government Account Manager

Thomas Cook India Limited

<div>
 
 Please find the JD.
 
 
 
 
 
 
 
 1. Monitor and control tour operating costs to maintain profitability.
 
 
 2. Upsell services to enhance client experience and increase margins.
 
 
 3. Ensure file closures are completed within stipulated timelines and as per company guidelines.
 
 
 4. Coordinate with partners, Destination Management Companies (DMCs), and internal teams to
 
 
 ensure smooth execution of tours.
 
 
 5. Ensure real-time sharing of customer information with suppliers for accurate service delivery.
 
 
 6. Adhere to operational procedures and compliance requirements defined by the company.
 
 
 7. Ensure systems are updated with accurate and relevant costs.
 
 
 8. Track and process supplier payments efficiently.
 
 
 9. Maintain proper documentation for visa, biometrics, and interviews.
 
 
 10. Ensure seamless coordination of logistics, rooming lists, menus, venue confirmations, and
 
 
 Tour Manager activities.
 
 
 11. Monitor on-ground commitments from suppliers, hotels, and clients to ensure service delivery
 
 
 as per the memorandum of understanding.
 
 
 12. Gather and analyze client feedback to improve service quality and customer satisfaction.
 
 
 
 
 
 
 
 
 Requirement :-
 
 
 &bull; Must have 4-7 years of experience in MICE Operations
 
 
 &bull; Candidate should posses good communication skills
 
 
 &bull; Must have experience with vendor negotiation, budgeting &amp; cost control, project management, client servicing, travel logistics
 
 
 
 
 
 
 
 Skills :-
 
 
 MICE Operations, Event Management, Conference Palnning, Incentive Travel, Exhibition, Corporate Events, Destination Management, Vendor Negotiation, Group Travel Co-ordination, Hotel Contracting, Venue Sourcing
 
 
 
</div>

Assistant Manager - (MICE Operation)

Nirmal Industrial Controls Pvt Ltd

<div>
 
 
 Position: #Project Manager - #Natural Gas Conditioning, #Regulating, and #Metering Skids Projects
 
 
 
 
 Company: NIRMAL Industrial Controls Pvt Ltd
 
 
 
 
 Location: Thane, Mumbai
 
 
 
 
 Position Title: Manager - Projects
 
 
 
 
 Business : GAS
 
 
 
 
 Department : Project Management
 
 
 
 
 Qualification : BE (Mechanical/Instrumentation)
 
 
 
 
 Experience : 10 - 12 Years
 
 
 
 
 Reporting to : Section Head- Project Management
 
 
 
 
 Job Description:
 
 
 
 NIRMAL Industrial Controls Pvt Ltd is a leading provider of solutions for Natural Gas consumption, specializing in the design, manufacturing, and commissioning of natural gas conditioning, regulating, and metering skids. We are seeking a highly skilled and experienced Projects Head to oversee and manage our projects in this domain.
 
 
 As the Project Manager, you will be responsible for ensuring the successful execution of natural gas conditioning, regulating, and metering skids projects from initiation to completion. You will lead a team of professionals and collaborate with various stakeholders to deliver projects on time, within budget, and meeting the highest quality standards.
 
 
 
 
 
 Responsibilities:
 
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 1.Review &amp; understanding of contract.
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 Managing and leading the project to ensure the project execution within set boundaries of scope, time, cost &amp; quality.
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 Internal kick off meetings with cross functional teams &amp; external kick off meetings with Client, consultants to set the project baseline, managing co-ordination of the partners and working groups engaged in project work.
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 Detailed project planning, monitoring and control with respect to Detail Design &amp; Engineering, Procurement, Construction, Pre-commissioning, and Commissioning of the project including:
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 Identify/forecasting the critical path activity, schedule risks &amp; preparation of action plan, look ahead plan, catch up plans &amp; responsibility allocation for mitigation on a weekly basis.
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 Recording and managing cross-functional issues &amp; all project issues by risk analysis and escalating where necessary.
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 Preparation of project plan using WBS technique &amp; Monitoring project progress and performance as per baseline plan.
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 Management of cost and cash outflow as per defined job budget.
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 Negotiation with suppliers, subcontractors as per set budgets/strategies.
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 Providing status reports to the project sponsor/management &amp; client for decision making.
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 Interface/collaboration with functional managers, all internal disciplines, subcontractors and client/consultants regarding planning coordination and integration.
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 Submission and approval of drawings / datasheets &amp; design specification within specific time frame set in kick off meeting.
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 Resolution of technical issues with customer/consultants, arranging inspections, Inspection release note, Goods receipt note.
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 Responsible to resolve Customer Complaints or closure of Particular Projects Completely.
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 Review Tbits on a daily basis and ensuring its regular updation of each project.
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 Weekly review on order status, progress against quarterly dispatch plan.
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 Responsible for managing client Inspection and getting dispatch clearances from client liaisoning with required function within organization.
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 To follow ISO procedures &amp; work instruction.
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 Responsible for 5- s Implementation.
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 Responsible for Achievement of departmental quality objectives.
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 Responsible to resolve Customer Complaints in coordination with customer support team within set deadline.
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 Creating project closure report, capturing learning&rsquo;s and making database for future projects reference.
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 Ensuring receipt of payment as per the payment milestone plan.
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 Other Tasks / Additional Responsibilities
 
 
 :
 
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 Responsible for maintaining Quality objective - Weekly/Monthly sheet.
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 Responsible for closing Audit report/NC reply within 10 days of Audit report liaising with other de team member.
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 Responsible for on time entry in PTS, GDP, E&amp;P, Engineering Excellence &amp; Weekly Review Sheet.
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 Responsible for approving PO on time.
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 Responsible for updating Lesson Learnt Sheet for every project.
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 Responsible for acting on pending project list.
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 </ol>
 
 
 
 
 
 Skills
 
 
 
 
 
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 Computer operating skills (MS Office &amp; MS Projects).
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 Communication skill
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 Negotiation skill
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 Team building skill.
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 Customer focus.
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 Problem solving skill.
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 Time management.
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 Leadership skill
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 Good Verbal and written communications
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 Conflict management
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 Project planning management
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 Decision Making Skills
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 </ul>
 
 
 
 
 If you are a dynamic professional with a passion for project management and expertise in natural gas conditioning, regulating, and metering skids projects, we invite you to join our team at NIRMAL Industrial Controls Pvt Ltd. Apply now and be a part of our success story!
 
 
 
 
 
 
 To apply, please submit your resume cover letter with current and expected CTC, at &ndash; hr@nirmalindustries.com
 
 
</div>

Project Manager

Media.net

<div>
 
 About The Role
 
 
 
 
 
 As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet start up / technology company.
 
 
 
 
 
 As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
 
 
 
 
 
 About The Role
 
 
 
 
 
 
 Core Responsibilities
 
 
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 Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
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 Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
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 Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
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 Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
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 Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
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 Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
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 Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
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 Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
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 Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
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 </ul>
 
 
 
 
 
 Required skills &amp; experience
 
 
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 2-3 years of experience in the internet/technology indus try (mandatory)
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 B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
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 Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
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 Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
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 Accountability and personal organisationare essential
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 Experience in managing a diverse group and training each according to company standards
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 Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
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 Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
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 Self-motivated and proactive mindset with the ability to work independently and as part of a team.
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 Experience in the tech industry or a related field is highly desirable.
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 </ul>
 
 
</div>

Associate Manager - Customer Success

BDO India

<div>
 
 As a
 
 Manager, Research &amp; Insights
 
 you will lead research modules, independently manage workstreams, and contribute to strategic deliverables. You will have direct involvement in client and stakeholder interactions, supervise junior team members, and play a critical role in shaping actionable insights.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Take end-to-end ownership of
 
 research workstreams or modules
 
 .
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 Design and execute
 
 research strategies
 
 including both secondary and primary research.
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 Engage directly with stakeholders and clients;
 
 participate in calls
 
 and manage communications.
 </li>
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 Lead, mentor, and guide junior team members
 
 including Associates and Analysts.
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 Structure business problems independently and drive
 
 insight generation and synthesis
 
 .
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 Prepare and deliver
 
 client-ready presentations
 
 , reports, dashboards, and research models.
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 Contribute to the development of internal knowledge repositories and best practices.
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 Ensure quality control and timely delivery of research outputs.
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 Provide thought leadership and support proposal development as needed.
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 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
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 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Economics, Finance, or related disciplines.
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 7&ndash;9 years of relevant experience in business research, strategy, consulting support, or market intelligence.
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 Advanced proficiency in
 
 MS Excel and PowerPoint
 
 .
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 Strong analytical thinking and ability to generate meaningful insights.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
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 Ability to manage multiple priorities in a deadline-driven environment.
 </li>
 </ul>
 
 
</div>

Manager, Research & Insights

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