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associate manager - customer success Jobs in Mumbai

associate manager - customer success

associate manager-acquisition (current account) Jobs in Mumbai

associate manager-acquisition (current account)

client manager

associate manager customer success

Media.net

<div>
 
 About The Role
 
 
 
 
 
 As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet start up / technology company.
 
 
 
 
 
 As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
 
 
 
 
 
 About The Role
 
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
 </li>
 <li>
 Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
 </li>
 <li>
 Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
 </li>
 <li>
 Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
 </li>
 <li>
 Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
 </li>
 <li>
 Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
 </li>
 <li>
 Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
 </li>
 <li>
 Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
 </li>
 <li>
 Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
 </li>
 </ul>
 
 
 
 
 
 Required skills &amp; experience
 
 
 <ul>
 <li>
 2-3 years of experience in the internet/technology indus try (mandatory)
 </li>
 <li>
 B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
 </li>
 <li>
 Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
 </li>
 <li>
 Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
 </li>
 <li>
 Accountability and personal organisationare essential
 </li>
 <li>
 Experience in managing a diverse group and training each according to company standards
 </li>
 <li>
 Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
 </li>
 <li>
 Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
 </li>
 <li>
 Self-motivated and proactive mindset with the ability to work independently and as part of a team.
 </li>
 <li>
 Experience in the tech industry or a related field is highly desirable.
 </li>
 </ul>
 
 
</div>

Associate Manager - Customer Success

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

MakeMyTrip

<div>
 
 About The Opportunity
 
 
 
 Role: Regional Manager
 
 
 Level: Associate Director
 
 
 Reporting To: Vice President - Independent Domestic Hotel Supply
 
 
 Location: Mumbai
 
 
 
 About The Function
 
 
 
 The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year. With a strong focus on customer delight, technology-led innovation, and deep partnerships, the Hotels team curates and manages an extensive portfolio of domestic and international stays across leisure and business destinations. The function works closely with supply partners, revenue management, marketing, product, and operations teams to ensure the right balance of availability, pricing, and quality delivering unmatched value to travelers while strengthening partner relationships.
 
 
 Within this, The Independent Hotels team, part of the Domestic Hotel Supply function, is responsible for managing the supply of independent hotels across India. The team oversees a network of more than 70,000 contracted hotels on our platform.
 
 
 
 About The Role
 
 
 
 As the
 
 Regional Manager &ndash; Maharashtra
 
 , Hotel Supply, you will be responsible for driving business growth, developing strategic partnerships, and ensuring an optimal mix of inventory and pricing in your region. You will lead a team of Zonal and Business Development Managers, working closely with cross-functional teams to optimize hotel acquisition, partner engagement, and revenue performance.
 
 
 What will you be doing
 
 
 <ul>
 <li>
 Revenue Growth &amp; Market Expansion
 </li>
 <li>
 Develop and execute a strategic roadmap to grow the market share, revenue, and profitability.
 </li>
 <li>
 Monitor key performance indicators (KPIs) such as YoY Room Night Growth, Market Share Growth, ADR (Average Daily Rate), and Segment &amp; City Growth to drive performance.
 </li>
 <li>
 Identify demand-supply gaps in existing cities and spearhead expansion into new locations.
 </li>
 <li>
 Leverage data-driven insights to optimize pricing, availability, and promotions for partner hotels.
 </li>
 <li>
 Hotel Partner Acquisition &amp; Engagement
 </li>
 <li>
 Lead efforts to expand the hotel portfolio by acquiring new partners and onboarding properties across diverse segments (budget, premium, and luxury hotels).
 </li>
 <li>
 Strengthen relationships with key hotel chains, independent hotels, and local hospitality groups to build long-term partnerships.
 </li>
 <li>
 Work closely with partners to implement dynamic pricing strategies , inventory management best practices, and marketing initiatives to maximize bookings.
 </li>
 <li>
 Conduct quarterly and annual business reviews with key hotel partners to drive engagement and growth.
 </li>
 <li>
 Negotiation &amp; Contracting
 </li>
 <li>
 Own end-to-end negotiations with hotel partners on commissions, pricing models, and contract terms to ensure win-win agreements.
 </li>
 <li>
 Optimize the regional supply mix by ensuring strong representation in key markets while maintaining profitability.
 </li>
 <li>
 Work closely with the legal and finance teams to ensure contract compliance and timely payments.
 </li>
 <li>
 Data-Driven Business Strategy
 </li>
 <li>
 Analyze competitor trends, market conditions, and internal performance data to optimize regional business strategy .
 </li>
 <li>
 Utilize customer booking behavior insights to shape promotional campaigns and content strategies for hotel listings.
 </li>
 <li>
 Generate weekly and monthly business reports to track progress and course-correct when necessary.
 </li>
 <li>
 Team Leadership &amp; Development
 </li>
 <li>
 Lead, mentor, and drive a team of Zonal Managers and Business Development Managers to achieve ambitious supply targets.
 </li>
 <li>
 Set clear KRAs and performance benchmarks , ensuring continuous coaching and training to enhance team capabilities.
 </li>
 <li>
 Drive a high-performance culture by fostering collaboration, innovation, and accountability within the team.
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 <li>
 Work closely with Tech, Product, and Marketing teams to enhance platform visibility and drive higher conversions for hotel listings.
 </li>
 <li>
 Collaborate with the Customer Experience team to ensure a seamless experience for travelers booking partner hotels.
 </li>
 <li>
 Partner with the Payments and Finance teams to optimize partner payout processes and financial reconciliations.
 </li>
 <li>
 Travel &amp; Market Intelligence
 </li>
 <li>
 Conduct frequent market visits and partner roadshows to engage directly with hoteliers and understand ground realities.
 </li>
 <li>
 Stay ahead of industry trends, competitive movements, and regional travel seasonality to anticipate and capitalize on market shifts .
 
 
 </li>
 </ul>
 Qualification &amp; Experience
 
 
 <ul>
 <li>
 An MBA from a reputed institute with 12 to 14 years of experience in new business acquisition, account management, and partner support, demonstrates a profound understanding and ability to nurture business relationships.
 
 
 </li>
 </ul>
 Key Success Factors for the Role
 
 
 <ul>
 <li>
 A mindset that constantly focuses on Return on Investment.
 </li>
 <li>
 Strong communication, negotiation, and influencing skills, along with excellent interpersonal and stakeholder management abilities.
 </li>
 <li>
 High energy, a team player with a great attitude.
 </li>
 <li>
 Proficiency in MS Excel and MS PowerPoint is essential.
 </li>
 </ul>
</div>

Regional Manager - Maharashtra

<div>
 
 
 
 About the Opportunity
 
 
 
 
 
 Role:
 
 Regional Manager
 
 
 
 Level:
 
 Associate Director/ Director
 
 
 
 Reporting To:
 
 Vice President - Independent Domestic Hotel Supply
 
 
 
 Location:
 
 Mumbai
 
 
 
 
 
 
 
 About the Function
 
 
 
 
 The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year. With a strong focus on customer delight, technology-led innovation, and deep partnerships, the Hotels team curates and manages an extensive portfolio of domestic and international stays across leisure and business destinations. The function works closely with supply partners, revenue management, marketing, product, and operations teams to ensure the right balance of availability, pricing, and quality delivering unmatched value to travelers while strengthening partner relationships.
 
 
 
 
 
 Within this, The Independent Hotels team, part of the Domestic Hotel Supply function, is responsible for managing the supply of independent hotels across India. The team oversees a network of more than 70,000 contracted hotels on our platform.
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 As the
 
 Regional Manager &ndash; Maharashtra
 
 , Hotel Supply, you will be responsible for driving business growth, developing strategic partnerships, and ensuring an optimal mix of inventory and pricing in your region. You will lead a team of Zonal and Business Development Managers, working closely with cross-functional teams to optimize hotel acquisition, partner engagement, and revenue performance.
 
 
 
 
 
 
 
 What will you be doing
 
 
 
 
 
 1. Revenue Growth &amp; Market Expansion
 
 
 <ul>
 <li>
 Develop and execute a strategic roadmap to grow the market share, revenue, and profitability.
 </li>
 <li>
 Monitor key performance indicators (KPIs) such as YoY Room Night Growth, Market Share Growth, ADR (Average Daily Rate), and Segment &amp; City Growth to drive performance.
 </li>
 <li>
 Identify demand-supply gaps in existing cities and spearhead expansion into new locations.
 </li>
 <li>
 Leverage data-driven insights to optimize pricing, availability, and promotions for partner hotels.
 </li>
 </ul>
 
 
 
 
 
 2. Hotel Partner Acquisition &amp; Engagement
 
 
 <ul>
 <li>
 Lead efforts to expand the hotel portfolio by acquiring new partners and onboarding properties across diverse segments (budget, premium, and luxury hotels).
 </li>
 <li>
 Strengthen relationships with key hotel chains, independent hotels, and local hospitality groups to build long-term partnerships.
 </li>
 <li>
 Work closely with partners to implement dynamic pricing strategies, inventory management best practices, and marketing initiatives to maximize bookings.
 </li>
 <li>
 Conduct quarterly and annual business reviews with key hotel partners to drive engagement and growth.
 </li>
 </ul>
 
 
 
 
 
 3. Negotiation &amp; Contracting
 
 
 <ul>
 <li>
 Own end-to-end negotiations with hotel partners on commissions, pricing models, and contract terms to ensure win-win agreements.
 </li>
 <li>
 Optimize the regional supply mix by ensuring strong representation in key markets while maintaining profitability.
 </li>
 <li>
 Work closely with the legal and finance teams to ensure contract compliance and timely payments.
 </li>
 </ul>
 
 
 
 
 
 4. Data-Driven Business Strategy
 
 
 <ul>
 <li>
 Analyze competitor trends, market conditions, and internal performance data to optimize regional business strategy.
 </li>
 <li>
 Utilize customer booking behavior insights to shape promotional campaigns and content strategies for hotel listings.
 </li>
 <li>
 Generate weekly and monthly business reports to track progress and course-correct when necessary.
 </li>
 </ul>
 
 
 
 
 
 5. Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and drive a team of Zonal Managers and Business Development Managers to achieve ambitious supply targets.
 </li>
 <li>
 Set clear KRAs and performance benchmarks, ensuring continuous coaching and training to enhance team capabilities.
 </li>
 <li>
 Drive a high-performance culture by fostering collaboration, innovation, and accountability within the team.
 </li>
 </ul>
 
 
 
 
 
 6. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Tech, Product, and Marketing teams to enhance platform visibility and drive higher conversions for hotel listings.
 </li>
 <li>
 Collaborate with the Customer Experience team to ensure a seamless experience for travelers booking partner hotels.
 </li>
 <li>
 Partner with the Payments and Finance teams to optimize partner payout processes and financial reconciliations.
 </li>
 </ul>
 
 
 
 
 
 7. Travel &amp; Market Intelligence
 
 
 <ul>
 <li>
 Conduct frequent market visits and partner roadshows to engage directly with hoteliers and understand ground realities.
 </li>
 <li>
 Stay ahead of industry trends, competitive movements, and regional travel seasonality to anticipate and capitalize on market shifts.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 An MBA from a reputed institute with 12 to 14 years of experience in new business acquisition, account management, and partner support, demonstrates a profound understanding and ability to nurture business relationships.
 </li>
 </ul>
 
 
 
 
 
 
 Key Success Factors for the Role
 
 
 
 <ul>
 <li>
 A mindset that constantly focuses on Return on Investment.
 </li>
 <li>
 Strong communication, negotiation, and influencing skills, along with excellent interpersonal and stakeholder management abilities.
 </li>
 <li>
 High energy, a team player with a great attitude.
 </li>
 <li>
 Proficiency in MS Excel and MS PowerPoint is essential.
 </li>
 </ul>
 
 
</div>

Regional Director - Maharashtra

Clari5 - A Perfios Company

<div>
 At Clari5, we&rsquo;re not just building products &mdash; we&rsquo;re helping the world&rsquo;s leading banks stop financial crime in real time. Our platforms protect 1 billion accounts across 15 countries, and now we&rsquo;re looking for a Product Manager to help us take that impact even further.
 
 
 If you understand the complexity of the BFSI space, speak the language of bankers and technologists alike, and can turn market needs into real-world products that fight fraud, this role is for you.
 
 
 
 Your Mission
 
 
 
 As a
 
 Product Manager at Clari5
 
 , you&rsquo;ll be at the center of everything &mdash; strategy, customer conversations, product design, delivery, and growth. You&rsquo;ll work closely with cross-functional teams to build solutions that matter to the banking world &mdash; especially those that combat fraud at scale.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Product Vision &amp; Roadmap:
 
 Define and own the product strategy, turning insights into action and market needs into differentiated offerings.
 
 
 
 Customer-Centric Innovation:
 
 Engage directly with banks and financial institutions to understand their challenges and translate them into impactful product features.
 
 
 
 Cross-Functional Collaboration:
 
 Partner with engineering, sales, marketing, and customer success to ensure seamless delivery and adoption of product enhancements.
 
 
 
 Market Intelligence:
 
 Stay on top of fraud trends, regulatory shifts, and competitive activity in BFSI to ensure we&rsquo;re always ahead of the curve.
 
 
 
 Go-To-Market &amp; Launch:
 
 Drive product development from concept to release, ensuring GTM readiness, internal alignment, and client success.
 
 
 
 Data-Driven Iteration:
 
 Use product analytics and feedback loops to continuously evolve and improve the offering.
 
 
 
 Stakeholder Alignment:
 
 Keep internal and external stakeholders aligned through clear communication, prioritization, and progress updates.
 
 
 
 What You Bring
 
 
 
 
 Experience:
 
 5+ years in product management, preferably in
 
 BFSI, fintech, or enterprise risk solutions
 
 
 
 
 Client-Facing Strength:
 
 You&rsquo;ve worked closely with banks and FIs, and understand how to balance innovation with regulatory realities
 
 
 
 Domain Knowledge:
 
 Exposure to
 
 fraud prevention, risk analytics, or financial crime management
 
 is a strong plus
 
 
 
 Technical Fluency:
 
 You&rsquo;re comfortable working with APIs, banking core systems, and digital product stacks
 
 
 
 Strategic &amp; Tactical Mindset:
 
 You can zoom out and set vision, but also dive into the weeds to get things shipped
 
 
 
 Clear Communicator &amp; Influencer:
 
 Able to work across teams, present to customers, and align diverse stakeholders with confidence
 
 
 
 Why Clari5?
 
 
 
 Build products that
 
 protect economies
 
 and
 
 solve real-world problems
 
 in real time
 
 
 Collaborate with
 
 top-tier banks across 15 countries
 
 
 
 Work on
 
 next-gen fraud prevention, risk, and analytics platforms
 
 
 
 Be part of a team where
 
 your product decisions are visible, meaningful, and global
 
</div>

Product Manager

Turing

<div>
 
 
 About Turing:
 
 
 
 Based in San Francisco, California, Turing is the world&rsquo;s leading
 
 research accelerator
 
 for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into
 
 proprietary intelligence
 
 with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&amp;L
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are seeking process-driven professionals with extensive hands-on experience in Retail Operations, Store Management, or Omnichannel Fulfillment. This specialized role supports the development and benchmarking of Large Language Models (LLMs) by designing and validating workflows that directly impact inventory accuracy, fulfillment speed (BOPIS/Ship-from-Store), in-store employee efficiency, and the seamless customer experience across all channels. The specialist will be crucial in recreating complex retail scenarios to validate AI outputs and ensure they enhance operational performance and customer satisfaction.
 
 
 
 
 
 
 What does day-to-day look like
 
 :
 
 <ul>
 <li>
 Accurately map and recreate complex retail operational workflows, covering inventory management, order fulfillment (BOPIS/curbside), POS transactions, associate task management, and communication between the store and corporate/digital teams.
 </li>
 <li>
 Rigorously validate AI-generated outputs in operational scenarios, such as automated inventory lookup, store associate task assignments, customer support responses related to order status, and in-store procedural guidance, ensuring efficiency, accuracy, and brand consistency.
 </li>
 <li>
 Provide detailed, structured annotations and high-quality datasets derived from store operations, inventory logs, and associate interactions to continuously improve LLM training and evaluation for better retail execution and forecasting.
 </li>
 </ul>
 
 
 
 
 
 Simulate critical fulfillment and store challenges, including:
 
 
 <ul>
 <li>
 In-Store Simulation: Testing AI support for associate training, daily floor operations, and customer interaction points at the POS or fitting room.
 </li>
 <li>
 SLA Tracking for Fulfillment: Validating AI reporting on pick-and-pack times, inventory cycle counts, and order handoff to customers or carriers.
 </li>
 <li>
 Compliance Audits: Performing structured reviews to ensure AI actions comply with retail loss prevention, safety, and payment processing standards.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 :
 
 <ul>
 <li>
 Proven experience (3+ years) in a hands-on role within Retail Operations, Store Leadership/Management, Visual Merchandising, or Fulfillment/Inventory Management for a multi-channel retailer.
 </li>
 <li>
 High familiarity with industry-standard retail systems, including POS (Point-of-Sale) systems, WMS (Warehouse Management Systems), OMS (Order Management Systems), or general task management tools like ServiceNow or Jira used in a retail environment.
 </li>
 <li>
 Exceptional attention to detail with a strong understanding of how operational friction impacts the customer journey (e.g., failed BOPIS orders or inaccurate stock levels). Ability to identify AI shortcomings that disrupt seamless omnichannel experiences.
 </li>
 <li>
 Conceptual understanding of how operational retail data (e.g., traffic counts, transaction logs, inventory variances) is used for training and evaluating Machine Learning models (LLMs) to drive efficiency and demand planning.
 </li>
 <li>
 Excellent written English required for creating precise, training-quality procedural manuals and meticulously validating the clarity and accuracy of AI-generated communications for both customers and store associates.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing With Turing:
 
 
 <ul>
 <li>
 Work in a fully remote environment.
 </li>
 <li>
 Opportunity to work on cutting-edge AI projects with leading LLM companies.
 </li>
 <li>
 Potential for contract extension based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitments Required:
 
 40 hours per week with overlap 4 hours with PST
 </li>
 <li>
 
 Engagement type :
 
 Contractor assignment(no medical/paid leave)
 </li>
 <li>
 
 Duration of contract
 
 : 1 month possibility to extend
 </li>
 <li>
 
 Location
 
 : India, Bangladesh, Egypt, Kenya, Mexico, Ghana, Nigeria, and Turkey.
 </li>
 </ul>
 
 
 
 
 
 Evaluation Process:
 
 
 <ul>
 <li>
 Shortlisting based on qualifications and relevant professional experience.
 </li>
 </ul>
 
 
 
 
 Know amazing talent? Refer them at
 
 turing.com/referrals
 
 , and earn money from your network.
 
</div>

Retails Operations Analyst - 50818

Associate Consultant

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