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account manager

Zodiac Maritime

<div>
 
 
 The role
 
 
 
 
 Position:
 
 Account Manager
 
 
 
 Contract type:
 
 Full Time
 
 
 
 Reporting to:
 
 Head of Manning Office - India
 
 
 
 Location:
 
 Mumbai - India
 
 
 
 
 
 
 Role Overview
 
 :
 
 
 
 
 
 As an Account Manager, you will be responsible for managing the financial operations of the India manning office, with a strong focus on crew-related accounts, payroll, budgeting, invoicing, and statutory compliance. Your role ensures financial accuracy, reporting integrity, and adherence to international maritime standards, local laws, and company policies. You will also support audits, streamline financial processes, and collaborate across teams to enable efficient crew management operations.
 
 
 
 
 
 
 Key Responsibilities and Primary Deliverables
 
 
 
 
 Financial Reporting &amp; Reconciliation
 
 
 <ul>
 <li>
 Maintain accounts records in line with accounting principles and statutory requirements.
 </li>
 <li>
 Prepare monthly recruitment fee calculations and reconciliation with London.
 </li>
 <li>
 Conduct monthly reporting to London and Singapore account team.
 </li>
 <li>
 Forecast fund disbursements and reconcile monthly invoices and remittances.
 </li>
 <li>
 Prepare annual fixed asset statements and reconcile with auditors.
 </li>
 </ul>
 
 
 
 
 
 2. Payments &amp; Banking Operations
 
 
 <ul>
 <li>
 Process vendor payments and prepare vouchers in Tally.
 </li>
 <li>
 Manage correspondence with banks for compliance and operational requirements.
 </li>
 <li>
 Reconcile remittances with principals, including exchange rate fixation with treasury.
 </li>
 <li>
 Coordinate with Zodiac London for seafarer allotments.
 </li>
 <li>
 Handle e-payments (TDS, PF, ESIC), issue TDS certificates, and calculate advance tax.
 </li>
 </ul>
 
 
 
 
 
 3. Statutory Compliance &amp; Taxation
 
 
 <ul>
 <li>
 Perform SWF &amp; ITF Trust calculations and quarterly payments to NUSI/MUI.
 </li>
 <li>
 Ensure statutory compliance with TDS, GST, income tax returns, and annual filings.
 </li>
 <li>
 Manage PF, insurance, and labour law compliance for office staff.
 </li>
 <li>
 Oversee renewal of Shop &amp; Establishment registrations and yearly LEI Code.
 </li>
 </ul>
 
 
 
 
 
 4. Audit &amp; Internal Controls
 
 
 <ul>
 <li>
 Prepare schedules and details for statutory and annual audits.
 </li>
 <li>
 Support auditors in scrutiny matters and ensure compliance with audit recommendations.
 </li>
 </ul>
 
 
 
 
 
 5. Administrative Accounting &amp; Office Operations
 
 
 <ul>
 <li>
 Maintain proper filing of monthly expense invoices, vouchers, and records.
 </li>
 <li>
 Review and manage annual maintenance contracts (AMCs) and vendor agreements.
 </li>
 </ul>
 
 
 
 
 
 Skills Profile
 
 
 <ul>
 <li>
 Strong knowledge of accounting principles and financial reporting standards.
 </li>
 <li>
 Familiarity with maritime/shipping industry accounting practices, especially crewing and manning.
 </li>
 <li>
 Proficiency in Tally, QuickBooks, or ERP systems.
 </li>
 <li>
 Excellent organizational skills, attention to detail, and analytical thinking.
 </li>
 <li>
 Good communication and interpersonal skills for cross-functional collaboration.
 </li>
 <li>
 Ability to handle sensitive information with confidentiality.
 </li>
 <li>
 Strong time management and ability to meet deadlines under pressure.
 </li>
 </ul>
 
 
 
 
 
 Relevant Experience &amp; Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Accounting, Finance, or Commerce.
 </li>
 <li>
 Additional certifications such as CA-Inter, CPA, or equivalent are a plus.
 </li>
 <li>
 2&ndash;5 years of accounting experience, preferably in shipping, maritime, or logistics industries.
 </li>
 <li>
 Experience in payroll, invoicing, compliance, and crew-related financial operations preferred.
 </li>
 <li>
 Knowledge of international remittance processes and Maritime Industry operations are desirable.
 </li>
 </ul>
 
 
 
 
 Due to the volume of applicants, it is with regret that only shortlisted candidates will be contacted.
 
 
 
</div>

Account Manager

Newfold Digital

<div>
 
 
 Who we are.
 
 
 
 Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
 
 
 
 
 
 
 What's the Business Unit like?
 
 
 
 ResellerClub was built with the objective of becoming a one-stop-shop of Web Presence products for Professionals and SMEs. We partner with a variety of world-famous providers of Web Hosting, Email Hosting, SaaS, and security products to offer you the best products to fit your every need.
 
 
 In addition to providing great choice in products we are also upgrading our interfaces to deliver a highly intuitive and efficient experience in adding, managing, and transacting with your customers through the Orderbox platform.
 
 
 
 
 
 
 What you&rsquo;ll do &amp; how you&rsquo;ll make your mark.
 
 
 <ul>
 <li>
 Managing relationships with all accounts and partners both within India and globally.
 </li>
 <li>
 Provide consulting and guidance on integrating partners' existing systems with ours
 </li>
 <li>
 Identifying business development opportunities with key focus on growing business from existing partners
 </li>
 <li>
 Implementation of marketing initiatives and sales promotions
 </li>
 <li>
 Delivering presentations &amp; pitches to introduce new services to existing partners
 </li>
 <li>
 Negotiating &amp; closing deals which establish long term business partnerships
 </li>
 <li>
 Liaising with internal teams, across departments to enable efficient and timely client setups &amp; integrations
 </li>
 <li>
 Liaising with the operations team to ensure smooth functioning of the team as a whole
 </li>
 <li>
 Understand requirements and provide information to the end user to choose the right solution
 </li>
 <li>
 Assist &amp; resolve conflicts, issues and problems and provide solutions to customers in a timely manner to maintain trust when small &amp; medium businesses inquire via phone, chat or email.
 </li>
 <li>
 Develop a robust pipeline and achieve assigned revenue targets and service levels
 </li>
 <li>
 Maintain and manage the pipeline with accurate notes and rigorous follow ups.
 </li>
 <li>
 Recommend changes in products, services and policies by evaluating results and competitive developments
 </li>
 </ul>
 
 
 
 
 
 Who you are?
 
 
 <ul>
 <li>
 Should be a 'star' business professional with 3-5 years of experience in handling strategic clients and implementing international sales &amp; marketing initiatives/account management processes for an IT company (preferably in the internet domain)
 </li>
 <li>
 You are looking to build a career in sales and account management
 </li>
 <li>
 Have immaculate written and oral communication skills and is comfortable with dealing with clients via email/chat &amp; phone
 </li>
 <li>
 You are tenacious &amp; street smart
 </li>
 <li>
 You work with minimal supervision
 </li>
 <li>
 You have excellent business acumen &ndash; a keen eye to snap up opportunities that surface through the course of managing an account
 </li>
 <li>
 You are objective driven, analytical, extremely motivated and a logical and creative thinker
 </li>
 <li>
 You are able to manage stakeholders, and have the ability to take quick, sound decisions which are critical to success in this role.
 </li>
 </ul>
 
 
 
 
 
 Why you&rsquo;ll love us:
 
 
 <ul>
 <li>
 
 We&rsquo;ve evolved;
 
 we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.
 </li>
 <li>
 
 Work-life balance.
 
 Our work is thrilling and meaningful, but we know balance is key to living well.
 </li>
 <li>
 
 We celebrate one another&rsquo;s differences
 
 . We&rsquo;re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
 </li>
 <li>
 
 We care about you. .
 
 At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
 </li>
 <li>
 
 Where can we take you?
 
 We&rsquo;re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold
 </li>
 </ul>
 
 
</div>

Key Account Manager

Microsoft

<div>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 20% from home.
 
 
 
 Responsibilities
 
 
 
 
 Customer Relationship Management
 
 
 
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 
 
 Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.
 
 
 
 Customer Success Leadership
 
 
 
 Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
 
 
 In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 
 
 Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 
 
 
 Technical Relevance
 
 
 
 Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Required/minimum qualifications
 </li>
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 </li>
 </ul>
 </ul>
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 </li>
 <li>
 5+ years relevant work experience within customer industry.
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 </li>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification.
 </li>
 <li>
 Prosci or equivalent certification.
 </li>
 </ul>
 <li>
 
 
 </li>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Success Account Manager

Brandmovers India

<div>
 
 
 If you have prior experience in advertising or have an agency background then please send your resume and cover letter to
 
 careers@brandmovers.in
 
 and specify the position in the email subject line.
 
 
 
 
 
 
 
 Position:
 
 
 
 
 Digital Account Manager (Social + Media)
 
 
 
 
 
 
 
 Must Have :&nbsp;
 
 Minimum of 5 years of working experience at an advertising agency or a design agency or a digital marketing agency.
 
 
 &nbsp;
 
 
 
 Location: Mumbai, India
 
 
 
 
 
 
 
 About Brandmovers:
 
 
 
 
 
 
 
 Brandmovers is a global creative technology agency network, headquartered in Atlanta with other offices in New York, London and Mumbai.
 
 
 
 
 
 
 
 Brandmovers India, born and bred in Mumbai since 2011, is one of the older creative digital agencies who have stood the test of time in India&rsquo;s digital revolution.
 
 
 
 
 
 
 
 Our motto of &ldquo;less ordinary and more powerful&rdquo; comes alive in our partnerships with some of the world&rsquo;s fastest growing companies and most admired brands including including Manchester United, Universal Studios, Pepsi, KFC, Doritos, Loreal, Hilton, Titan, Fastrack, Westside, United Colors of Benetton, The Bodyshop, Luxottica (Vogue Eyewear &amp; Oakley), Unilever (Lakme Salon &amp; Elle18), Aditya Birla Group, Jack Daniel's, Mo&euml;t Hennessy (LVMH), Reebok Classics, Biba, ORRA, Myntra, Swiggy and many others.
 
 
 
 
 
 
 
 https://www.instagram.com/brandmoversindia/
 
 
 
 
 https://brandmovers.in/
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 
 &nbsp;Social Media Strategy &amp; Campaign Execution
 
 
 
 
 
 <ul>
 <li>
 Develop and implement data-driven, platform-specific strategies across Meta, X (Twitter), LinkedIn, TikTok, and other relevant channels.
 </li>
 <li>
 Ensure social strategies align with broader campaign goals, brand positioning, and tone of voice.
 </li>
 <li>
 Maintain consistent publishing schedules with a focus on optimizing content performance and engagement.
 </li>
 </ul>
 
 
 
 
 
 Content Oversight &amp; Collaboration
 
 
 
 
 
 <ul>
 <li>
 Partner with designers, copywriters, and creative leads to brief, develop, and review high-quality, engaging social content.
 </li>
 <li>
 Provide strategic direction on format, tone, and storytelling to ensure relevance and resonance with target audiences.
 </li>
 <li>
 Ensure social output is consistently aligned with brand guidelines, cultural context, and audience expectations.
 </li>
 </ul>
 
 
 
 
 
 Community Management &amp; Audience Engagement
 
 
 
 
 
 <ul>
 <li>
 Act as the digital voice of the brand, ensuring prompt and thoughtful responses to comments, messages, and audience interactions.
 </li>
 <li>
 Monitor conversations, trends, and sentiment to identify engagement opportunities and mitigate potential issues proactively.
 </li>
 <li>
 Balance proactive brand storytelling with responsive interaction to strengthen online communities.
 </li>
 </ul>
 
 
 
 
 
 Performance Monitoring &amp; Reporting
 
 
 
 
 
 <ul>
 <li>
 Track, analyze, and report on key social media performance metrics, providing insights and recommendations for optimization.
 </li>
 <li>
 Use analytics tools such as Emplifi, Sprinklr, or native platform insights to measure content effectiveness and audience growth.
 </li>
 <li>
 Adjust strategies based on data-driven insights to improve engagement, reach, and overall impact.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; People Management
 
 
 
 
 
 <ul>
 <li>
 Lead and manage a team of Community Managers and Social Media Executives, ensuring daily execution aligns with strategic priorities.
 </li>
 <li>
 Set clear objectives and KPIs for individual and team performance.
 </li>
 <li>
 Provide consistent coaching, mentorship, and constructive feedback to drive growth, engagement, and accountability.
 </li>
 <li>
 Foster a collaborative and high-performing team culture that embraces creativity, agility, and ownership.
 </li>
 <li>
 Act as the bridge between the content team and execution layer, ensuring timely delivery and high-quality output that reflects platform trends and audience behavior.
 </li>
 <li>
 Stay abreast of emerging formats, social trends, and creative best practices to continually elevate team output and brand presence.
 </li>
 </ul>
 
 
 
 
 
 Brand &amp; Industry Alignment
 
 
 
 
 
 <ul>
 <li>
 Stay updated on local market digital landscape, key industry trends, and social media best practices to maintain relevance and innovation.
 </li>
 <li>
 Ensure that all content adheres to the brand's guidelines, cultural nuances, and strategic messaging priorities.
 </li>
 <li>
 Maintain a proactive approach to trendspotting, identifying ways to integrate culturally relevant themes into social content.
 </li>
 </ul>
 
 
 
 
 
 Who you are:
 
 
 
 
 
 <ul>
 <li>
 Proactive self-starter with a results-oriented mindset.
 </li>
 <li>
 Skilled in leading teams and motivating others to perform at their best.
 </li>
 <li>
 Detail-oriented and able to manage multiple projects simultaneously.
 </li>
 <li>
 Collaborative and solution-driven, with a strong sense of ownership.
 </li>
 <li>
 Able to balance strategic thinking with hands-on execution.
 </li>
 <li>
 Passionate about digital innovation, storytelling, and audience engagement.
 </li>
 </ul>
 
 
 
 
 
 What you need:
 
 
 
 
 
 <ul>
 <li>
 5+ years of social media management experience; agency or client-side.
 </li>
 <li>
 Proven experience leading and developing a team.
 </li>
 <li>
 Experience managing premium brand content and real-time engagement.
 </li>
 <li>
 Exceptional communication skills in English and Arabic.
 </li>
 <li>
 Hands-on expertise with social tools (Sprinklr, Emplifi, Hootsuite, etc.).
 </li>
 <li>
 Ability to thrive in a fast-paced, deadline-driven environment.
 </li>
 <li>
 A creative eye, with a deep appreciation for design, video, and digital storytelling.
 </li>
 <li>
 Experience collaborating with cross-functional teams including design, strategy, and content.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 To apply, please send resume and cover letter to
 
 careers@brandmovers.in
 
 and specify the position in the email subject line.
 
 
</div>

Digital Account Manager (Social + Media)

USV PRIVATE LIMITED

<div>
 
 USV, a top-15 pharmaceutical company in India, excels in the diabetes and cardio sectors. We have a presence in over 65 countries with our dynamic team of over 7,000 across generations. Our commitment to brand building is evident in our popular products like Glycomet GP, Ecosprin AV, Jalra, Tazloc, Glynase, MVI and more.
 
 
 
 
 
 Role Objective :
 
 
 We are seeking a results-driven Key Account Manager (B2B) to manage and grow relationships with our major B2B accounts. The ideal candidate will be responsible for developing strategic partnerships, driving sales growth, and ensuring seamless account management for key clients in the pharmaceutical sector.
 
 
 
 
 
 Key Responsibilities :
 
 
 
 
 
 -Account Management &amp; Business Development
 
 
 
 
 
 ●Develop and maintain strong relationships with key B2B accounts.
 
 
 ●Drive business growth by identifying and leveraging new opportunities within existing accounts.
 
 
 ●Ensure speedy new product launch &amp; availability across GT targeted geographies.
 
 
 ●Negotiate long-term agreements and annual business plans with key clients.
 
 
 ●E2E accountability for growing sales with account , right from PO generation, supply chain coordination, timely product availability as well as tracking POD and on time payment.
 
 
 
 
 
 -Sales &amp; Revenue Growth
 
 
 
 
 
 ●Achieve assigned KPIs (incl. JBPs with customers) and business goals for key accounts in line with brand objectives.
 
 
 ●Monitor and analyze sales performance, market trends, and competitive activities to optimize strategies.
 
 
 ●Work closely with internal teams (marketing, supply chain, regulatory) to align business objectives.
 
 
 
 
 
 -Customer Relationship Management
 
 
 
 
 
 ●Act as the primary point of contact for key accounts, ensuring high levels of customer satisfaction and engagement.
 
 
 ●Develop and execute Joint Business Plans (JBP) with customers to enhance partnerships.
 
 
 ●Address client concerns and resolve issues in a timely manner.
 
 
 
 
 
 -Market Intelligence &amp; Reporting
 
 
 
 
 
 ●Track competitor activities, pricing strategies, and market developments to refine business approaches.
 
 
 ●Provide regular reports and insights on account performance, sales trends, and opportunities.
 
 
 ●Collaborate with cross-functional teams to drive strategic initiatives.
 
 
 Joint Business Plan (JBP) and Relationship management-
 
 
 ●JBP with channel partners including conceptualization to execution.
 
 
 ●Completing MoU with all channel partners.
 
 
 
 
 
 -People and Culture
 
 
 ● Promote and embody the USV Credo.
 
 
 ● Promote fairness, transparency and an unbiased approach in team management.
 
 
 ● Drive recruitment and induction to ensure job fit and culture fit candidates are onboarded within timelines.
 
 
 ● Resolve people issues and conflicts, provide guidance to achieve harmonious and productive work environment.
 
 
 ●Develop a high-performance culture through periodic reviews, coaching, mentorship and talent development initiatives.
 
 
 ● Cultivate adaptability within the team to navigate market and organizational changes effectively.
 
 
 ● Foster team collaboration and encourage cross-functional coordination to achieve shared goals.
 
 
 ● Facilitate interactions with HCPs and Key Opinion Leaders to strengthen relationships and generate valuable insights and returns for the organisation.
 
 
 
 
 
 STAKEHOLDER INTERACTION
 
 
 
 
 
 Type of Interaction: Internal
 
 
 ●Interaction with: Sales Associates, Area Business Manager, Regional Business Manager, National Business Manager, Vice President, Senior Vice President.
 
 
 ●Nature of Interaction: Routine communication in connection with specified tasks and handling escalations from accounts. Communication requiring some level of diplomacy, coordination, synergy and sensitization on IR matters.
 
 
 
 
 
 Type of Interaction: External
 
 
 ●Interaction with: Healthcare Professionals / Clearing and Forwarding Agents / Stockist / Chemists.
 
 
 ●Nature of Interaction: Routine communication and Communication around escalated or difficult queries with customers or clients, influencing, conflict resolution.
 
 
 
 
 
 Preferred Candidate :
 
 
 
 
 
 Education: Bachelor&rsquo;s degree in Business, Pharmacy, Life Sciences, or a related field (MBA preferred).
 
 
 Professional Experience &amp; relevant Skills : 5+ years of experience in Modern Trade B2B channel management (Organized Retail Distribution), sales, or business development in the pharmaceutical or healthcare industry.
 
 
 Industry Knowledge: Strong understanding of the pharma supply chain, distribution models, and regulatory landscape.
 
 
 Excellent negotiation, communication, and relationship-building skills.
 
 
 Analytical Ability: Proficiency in data analysis, sales forecasting, and strategic planning.
 
 
 Comfortable using google applications, sales analytics tools, and Microsoft Office .
 
 
 Prior experience handling large pharmacy chains, hospital networks, or institutional accounts.
 
 
 Knowledge of market dynamics in prescription and generic drug segments.
 
 
 Exposure to trade marketing and category management strategies in pharma retail.
 
 
 
 
 
 Functional Competency : (Proficiency Levels from 1 &ndash; 5, with 1 being basic and 5 being mastery)
 
 
 Achievement Orientation (3)
 
 
 Digital fluency (3)
 
 
 Data-driven decision-making (3)
 
 
 Driving high performance in teams (3)
 
 
 Customer centricity (3)
 
 
 
 
 
 Behavioural Competency:
 
 
 Resilient - Calm, Emotionally Stable, Confident and Recovers quickly
 
 
 Extrovert - Positive, Sociable, High on Energy, Takes Charge, Builds Trust and Tactful
 
 
 Originality - Curious, Practical approach and Adaptive to change
 
 
 Accommodation - Team Player, Collaborator, Humble and Vocal
 
 
 Consolidation - Structured planner, Organised, Focused, Achievement Orientated and High on Integrity.
 
 
 
</div>

Assistant General Manager (B2B)

Adept Global

<div>
 
 
 Job Title:
 
 Client Growth Manager
 
 
 
 Department:
 
 Customer Success
 
 
 
 Location:
 
 Mumbai (Andheri)
 
 
 
 Experience:
 
 1&ndash;2 years
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 About the Role
 
 
 
 Our client is seeking a dynamic and relationship-driven
 
 Client Growth Manager
 
 to join their growing team. The ideal candidate will be responsible for managing existing client accounts, ensuring exceptional customer satisfaction, and identifying opportunities for upselling and cross-selling engagement solutions.
 
 
 This role is perfect for someone who thrives in a fast-paced environment, enjoys managing both virtual and on-ground events, and has a strong customer-first mindset.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned clients, ensuring smooth onboarding and consistent post-implementation support.
 </li>
 <li>
 Build strong, long-term client relationships through regular check-ins and strategic engagement.
 </li>
 <li>
 Understand client goals and align our client&rsquo;s solutions to meet their engagement and business objectives.
 </li>
 </ul>
 
 
 Upselling &amp; Revenue Growth
 
 
 <ul>
 <li>
 Identify opportunities to upsell and cross-sell new features, modules, or engagement packages.
 </li>
 <li>
 Collaborate with Sales and Product teams to create tailored engagement proposals.
 </li>
 <li>
 Achieve or exceed quarterly upselling and renewal targets.
 </li>
 </ul>
 
 
 Account Retention &amp; Reporting
 
 
 <ul>
 <li>
 Track and analyze client usage patterns, feedback, and satisfaction metrics.
 </li>
 <li>
 Proactively resolve client issues to ensure retention and renewal success.
 </li>
 <li>
 Maintain accurate CRM records with detailed notes and opportunity tracking.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with internal teams (Product, Marketing, and Operations) to ensure client requirements are effectively communicated and implemented.
 </li>
 <li>
 Contribute to developing client success stories and case studies.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in client servicing, account management, or sales (preferably in SaaS or B2B industries).
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Proven ability to manage multiple client accounts and foster long-term relationships.
 </li>
 <li>
 Target-oriented with a proactive, persuasive approach to upselling.
 </li>
 <li>
 Familiarity with CRM tools such as HubSpot or Zoho is an advantage.
 </li>
 <li>
 Passionate about employee engagement, technology, and creating meaningful client experiences.
 </li>
 </ul>
 
 
 
 
 
 Interested candidates kindly share your updated resume to anushka@adeptglobal.com
 
 
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Client Servicing Manager

JPMorganChase

<div>
 
 Job Description
 
 
 
 You are a strategic thinker passionate about driving solutions in
 
 Global Client Account Management (CAM)Support
 
 . You have found the right team.
 
 
 As a
 
 Global Client Account Management Support Professional
 
 within our
 
 Global CAM Support Team
 
 , you will be responsible for setting and improving our organizational objectives and ensuring their consistent accomplishment.
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Support Primary Client Account Managers (CAMs) in delivering a world-class client experience and managing client expectations.
 </li>
 <li>
 Coordinate with Portfolio Managers, Traders, Investment Specialists, Cash Management, Guideline Management, and other teams as required.
 </li>
 <li>
 Process and coordinate account maintenance requests, including cash flows, account opening, reporting setup, fee invoice setup, guideline setup, and exclusion list maintenance.
 </li>
 <li>
 Maintain and enhance all aspects of client experience, ensuring tasks are executed in line with regional procedures and quality controls.
 </li>
 <li>
 Serve as a key contact for administrative, operational, and general servicing issues for CAMs globally.
 </li>
 <li>
 Maintain accurate client records and static data.
 </li>
 <li>
 Extract documents or system data to support internal control testing requests.
 </li>
 <li>
 Document and review procedures to ensure compliance and efficiency.
 </li>
 <li>
 Provide periodic status, control, and KPI reports for conducted work.
 </li>
 <li>
 Escalate unclear requests, issues, and errors in a timely manner.
 
 
 </li>
 </ul>
 
 Required Qualifications, Capabilities And Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with at least 3 years of relevant experience.
 </li>
 <li>
 Prior experience in Asset Management or Asset Servicing in client services roles within custody or investment banking.
 </li>
 <li>
 Understanding of asset management business, asset classes, and investment products.
 </li>
 <li>
 Strong financial market awareness and grasp of basic financial concepts.
 </li>
 <li>
 Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook (intermediate to advanced).
 </li>
 <li>
 Excellent communication skills (verbal and written), especially in client-facing situations.
 </li>
 <li>
 Outstanding accuracy and attention to detail.
 </li>
 <li>
 Awareness of business risk and compliance procedures.
 </li>
 <li>
 Ability to manage competing priorities and meet tight deadlines.
 </li>
 <li>
 Strong numerical and quantitative skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications, Capabilities And Skills
 
 
 
 <ul>
 <li>
 Experience in client-facing roles within asset management or investment banking.
 </li>
 <li>
 Advanced stakeholder management skills, with the ability to partner with stakeholders at all levels.
 </li>
 <li>
 Exceptional prioritization, time management, and multi-tasking abilities.
 </li>
 <li>
 Strong work ethic, positive attitude, and proactive approach.
 </li>
 <li>
 Ability to work collaboratively with local and global teams, as well as independently.
 </li>
 <li>
 Sensitivity to different cultures and working styles.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 
 
 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
 
 
 
 About The Team
 
 
 
 J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
</div>

Analyst Client Account management

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