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assistant manager - captive operations

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assistant manager - management system

assistant manager - voice inbound Jobs in Mumbai

assistant manager - voice inbound

assistant manager

Kotak Life

<div>
 
 
 Role:
 
 Caller
 
 
 
 Job Title:
 
 Assistant Manager - Voice Inbound
 
 
 
 Work Experience:
 
 1 - 4 years
 
 
 
 Education:
 
 Graduate
 
 
 
 Department:
 
 Customer Services
 
 
 
 Work location:
 
 Goregaon (East), Mumbai
 
 
 
 
 
 - Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
 
 <ul>
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 Identify customer needs and service accordingly
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 Update internal database with information about technical issues and useful discussions with customers
 </li>
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 Co-ordination with other internal teams/departments to provide customer resolution to query or request
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 Inform customers about new features and functionalities and Promote digital channels of service
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 Timely Follow up with customers to ensure their queries and technical issues are resolved
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 Maintain customer centricity at the core of all transactions
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 Support a positive work place environment adhering to organizational policies
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 </ul>
 
 
 
</div>

Assistant Manager - Voice Inbound

KPMG India

<div>
 
 Job Description
 
 
 
 
 About KPMG in India
 
 
 
 
 KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
 
 
 
 
 KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
 
 
 
 Ba role
 
 
 
 
 
 Equal employment opportunity information
 
 
 KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
 
 
 
 
 Qualifications
 
 
 
 Graduate/Post Graduate
</div>

Assistant Manager - Business Analyst

Sika

<div>
 
 Company Description
 
 
 
 Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 27,500 employees generated annual sales of CHF 11.23 billion in 2023.
 
 
 
 Job Description
 
 
 
 
 Title :
 
 Senior Executive/Assistant Manager Procurement - Concrete
 
 
 
 Department:
 
 Procurement
 
 
 
 Location :
 
 Navi Mumbai
 
 
 
 Reports To :
 
 Category Manager &ndash; Concrete
 
 
 
 
 Company Profile
 
 
 
 
 Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 100 countries around the world and manufactures in over 300 factories. Its 25,000 employees generated annual sales of CHF 11.23 billion in 2023.
 
 
 
 Overview
 
 
 
 Manages and develops procurement strategies for one or more &ldquo;Procurement Categories &ldquo;for the whole Sika India. Improvement of quality and processes in respective category. Identification of saving opportunities and initiation of respective projects towards realization of savings, quality and process improvements.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
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 Lead and drive one or more material groups to ensure the success of the material group as part of the category. Drive the material group to achieve required performance and focus on the effective application of the Sika sourcing methodology.
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 Ensure that the sourcing process is robustly applied and push the stakeholders to position themselves to deliver maximum value
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 Drive the dedicated spend, identify and remove potential barriers to success
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 Ensure the Category is following the targets defined in the procurement team and is in alignment with the involved Sika Target Markets or country strategy
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 Ensuring the implementation and tracking of the achieved results.
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 Report to Concrete Category Manager.
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 Create and track strategic Procurement targets by measuring KPI`s
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 Identifies and facilitates structural saving projects in India
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 Ensures supply of materials for all factories served by the category
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 Assures compliance and ethical standards with applicable laws, Sika&rsquo;s Procurement Manual and Sika Code of Conduct.
 
 
 </li>
 </ul>
 
 ACADEMIC QUALIFICATION
 
 
 
 BE/BTech with min 4 to 6 years exp in Procurement. Experience in handling Procurement of Admixtures preferred.
 
 
 
 Competencies
 
 
 
 <ul>
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 Have good ability for procurement processes and vendor interactions.
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 Demonstrated broad understanding of supply chain management
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 Demonstrated analytical and problem-solving skills
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 Drive for results and quality oriented
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 Excellent communication skills
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 Strong team player
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 Ability to deal with complexity
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 Willingness to learn in a dynamic and challenging environment/ Industry
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 Pro-active, persuasive and flexible attitude.
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 Professional Negotiation skills
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 Excellent written and speaking command on English and National language.
 </li>
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 Ability to build and encourage relationships to the key supplier.
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 Good in Microsoft office tools and reporting
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 Knowledge and understanding of procurement processes, policies and procedures.
 </li>
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 Good with numbers and enjoying negotiating and communicating
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 Strategic thinking, Total cost of ownership (TCO), Supply market analysis.
 </li>
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 Ability and willingness to travel via airplane, car, train or automobile including overnight stays
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 BE/BTech with min 4 to 6 years exp in Procurement
</div>

Senior Executive/Assistant Manager Procurement- Concrete

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities �Technical administration or troubleshooting to ensure the efficient functionality of the solution. �Incident Validation, Incident Analysis, Solution recommendation �Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions �Act as a point of escalation for Level-1 customer service analysts �Coordinate with IT teams on escalations, tracking, performance issues, and outages. �Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. �Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. �Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. �Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets �Good knowledge on implementation, installation, integration troubleshooting and overall functionalities �Experience in troubleshooting platform related issues, data backup, restoration, retention �Maintains awareness of latest technologies in the domain
</div>

Assistant Manager - Captive Operations

TotalEnergies

<div>
 
 Management Systems :
 
 
 &bull; To ensure effective establishment, implementation and maintenance of HSEQ Systems to satisfy the requirements of IATF 16949:2016, ISO 14001:2015 &amp; OHSAS 45001:2018
 
 
 &bull; Prepare schedule for Internal audits, Manufacturing audit and Technical audits
 
 
 &bull; Responsible for ensuring that all Audits are carried out in accordance with the Audit Schedules and that the results of the Audits are recorded.
 
 
 &bull; Responsible to ensure that the Corrective actions are timely and effective.
 
 
 &bull; Prepare the Agenda for and to organize the Management Review Meetings at appropriate intervals to report on the performance of HSEQ Management Systems as a basis for improvement.
 
 
 &bull; Responsible to ensure that the records of Management Review Meetings are maintained.
 
 
 &bull; To liaise with Consultants and the Certifying Body.
 
 
 &bull; Responsible for Preventive Action to close nonconformities detected during the Internal Audits.
 
 
 &bull; Review of Management Systems Manual and Procedures for adequacy.
 
 
 &bull; Receive, record and propose action on external communication on organizations Environmental aspects.
 
 
 &bull; Review the progress on the achievement of Quality, Environmental and Occupational Health &amp; Safety Objectives.
 
 
 &bull; Monitoring the status of systems requirements at Key vendors &amp; offsite ( Plants. Warehouses &amp; depots)
 
 
 &bull; Adopt continual improvement in systems at all sites to upgrade their systems
 
 
 &bull; Coordination in training &amp; development along with HRD department
 
 
 &bull; Responsible in handling complaints (from Internal &amp; External Customers) on priority.
 
 
 &bull; Support to all functions on compliance part of system requirements including trainings and audits
 
 
 &bull; Periodically review the AIE &amp; HIRA Sheets for effective implementation of QMS, EMS &amp; OHSMS.
 
 
 &bull; Report Near Miss Reports &amp; Unsafe Act/Condition Reports as per the requirements of the HSEQ systems
 
 
 
 
 
 
 
 Process Control
 
 
 
 
 Increasing the quality consciousness amongst casual labour, bargainable staff and Operating personnel. Impart knowledge through classroom sessions and Tool Box talks.
 
 
 &bull; Review the Daily production, quality and maintenance log , tabulate the concerns and implement corrective actions with all consensus .
 
 
 &bull; Strengthening the existing processes with zero tolerance on shop floor protocols .
 
 
 &bull; Suggest and implement innovative ideas for improvising the increasing the productivity at Mahape plant.
 
 
 &bull; Implementation of good housekeeping practices on shop floor, ware house and across plant premises.
 
 
 &bull; Conduct RCA (root cause analysis) on customer complaints with the concerned teams to effectively close out the complaints. Identify and resolve systemic quality problems in the process through a reduction in variation in processes and components
 
 
 &bull; Work with E&amp;P team for effective closure of all ongoing and new projects. Assist in tracking the realization of the proposed benefits
 
 
 &bull; Take lead to address Quality concerns of packaging observed on the filling line and depots with the respective teams . Visit Depots to view the effects of the actions taken
 
</div>

Assistant Manager - Management System

Larsen & Toubro

<div>
 
 
 About Larsen &amp; Toubro:
 
 
 
 Larsen &amp; Toubro Ltd (L&amp;T) is a leading Indian multinational conglomerate with operations spanning engineering, construction, manufacturing, technology, IT, and financial services. Headquartered in Mumbai, L&amp;T is recognized among the top five construction companies globally, renowned for its commitment to excellence and sustainability.
 
 
 
 
 
 This position is based at L&amp;T within the
 
 Corporate HR department.
 
 
 
 
 
 
 
 Position:
 
 Assistant Manager &ndash; Young Professional Talent Acquisition, Corporate HR
 
 
 
 Reports To:
 
 Sr. Deputy General Manager - Corporate HR
 
 
 
 Location:
 
 Powai, Mumbai
 
 
 
 Department:
 
 Corporate HR
 
 
 
 Experience Required:
 
 3-4 years of experience preferably in campus recruitment and engagement.
 
 
 along with Strong skills in analytics, branding, stakeholder management, and talent planning.
 
 
 
 Educational Qualifications:
 
 MBA/PGDM in HR from Premier College
 
 
 
 
 
 
 Role Overview:
 
 
 
 The Campus HR Talent Acquisition member is responsible for driving campus recruitment, branding, analytics, and engagement to build a sustainable talent pipeline. The role ensures effective manpower planning, seamless onboarding, and retention of young professionals, positioning the organization as an employer of choice.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Campus Recruitment &amp; Talent Pipeline:
 
 
 <ul>
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 Plan and execute recruitment strategies for GETs, PGETs, MBAs, CAs, etc.
 </li>
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 Manage end-to-end hiring processes, including assessments, interviews, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 Campus Branding &amp; Engagement:
 
 
 <ul>
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 Enhance employer branding through campus activities like lectures, hackathons, and competitions.
 </li>
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 Execute pre-joining and internship engagement programs to improve conversions.
 </li>
 </ul>
 
 
 
 
 
 Trainee Retention &amp; Development:
 
 
 <ul>
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 Develop strategies to ensure trainee retention and integration.
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 Collaborate with L&amp;D for structured career progression and leadership development programs.
 </li>
 </ul>
 
 
 
 
 
 Campus Analytics:
 
 
 <ul>
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 Track and report recruitment metrics, retention trends, and pipeline readiness.
 </li>
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 Use data insights to improve recruitment strategies and forecast future needs.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder &amp; Relationship Management:
 
 
 <ul>
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 Partner with business leaders and academic institutions to strengthen industry-academia relations.
 </li>
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 Represent the organization at career fairs, conclaves, and campus events.
 </li>
 </ul>
 
 
 
 
 
 Process Innovation:
 
 
 <ul>
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 Optimize recruitment processes with innovative tools and platforms.
 </li>
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 Ensure cost and resource efficiency while enhancing candidate experience.
 </li>
 </ul>
 
 
 
 
 
 Key Outcomes:
 
 
 <ul>
 <li>
 Successful campus hiring within timelines and budgets.
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 Improved trainee retention and pipeline efficiency.
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 Enhanced campus presence and employer brand positioning.
 </li>
 </ul>
 
 
 
 
 This role provides a dynamic opportunity to shape the organization's early talent acquisition strategy and drive its growth through innovative practices.
 
 
 
</div>

Assistant Manager – Young Professional Talent Acquisition, Corporate HR

Nykaa

<div>
 
 
 Role Overview :
 
 
 
 
 
 
 Performance Marketing Specialist to join our growth marketing team, with a strong focus on Google Ads and Meta (Facebook/Instagram) Ads. This role is critical to driving high-quality traffic, conversions, and revenue growth across Nykaa&rsquo;s online platforms. The ideal candidate has hands-on experience managing large-scale paid campaigns, a strong analytical mindset, and a passion for optimizing ROI.
 
 
 
 
 
 
 
 
 
 Job Description :
 
 
 
 
 
 
 
 1. Paid Media Strategy &amp; Execution
 
 
 <ul>
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 Plan, launch, and optimize paid campaigns on Google (Search, Display, YouTube, Shopping) and Meta (Facebook, Instagram).
 </li>
 <li>
 Build full-funnel paid media strategies aligning with marketing and business goals.
 </li>
 <li>
 Conduct extensive keyword research and audience segmentation to drive relevant traffic.
 </li>
 </ul>
 
 
 
 
 
 2. Performance Optimization
 
 
 <ul>
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 Monitor daily campaign performance against key metrics: CTR, CVR, CPA, ROAS.
 </li>
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 A/B test creatives, ad copies, and audience segments for continuous improvement.
 </li>
 <li>
 Manage campaign budgets and pacing to maximize efficiency and impact.
 </li>
 </ul>
 
 
 
 
 
 3. Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Deliver campaign performance reports with actionable insights.
 </li>
 <li>
 Use tools like Google Analytics, AppsFlyer, and Meta Insights for tracking and attribution.
 </li>
 <li>
 Collaborate with analytics teams to deep-dive into campaign data and improve performance.
 </li>
 </ul>
 
 
 
 
 
 4. Collaboration &amp; Coordination
 
 
 <ul>
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 Work closely with creative, product, and category teams to ensure alignment of marketing messaging.
 </li>
 <li>
 Share feedback on creative performance to design and content teams for ongoing improvement.
 </li>
 <li>
 Stay updated on industry trends, platform updates, and best practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge and Skill / Qualification Requirements :
 
 
 
 
 
 <ul>
 <li>
 1&ndash;5 years of experience in performance marketing, specifically managing Google and Meta campaigns.s
 </li>
 <li>
 Proficiency in campaign setup, optimization, and reporting on Google Ads &amp; Meta Ads Manager.
 </li>
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 Proficiency in Google Analytics, AppsFlyer, or Branch for tracking and performance measurement.
 </li>
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 Ability to analyze data, derive insights, and implement optimization strategies.
 </li>
 <li>
 Experience in managing affiliates and strategic partnerships is a plus.
 </li>
 <li>
 Strong stakeholder management and ability to work in a fast-paced environment.
 </li>
 </ul>
</div>

Performance Specialist - Senior Executive/Assistant Manager

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