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customer service executive - customer service operations Jobs in Mumbai

customer service executive - customer service operations

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customer service executive - media enabled services

customer service executive customer service operations

Tata Communications

<div>
 
 About The Company
 
 
 
 TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Position Summary
 
 
 
 This position shall be responsible for the Efficient Operations &amp; Management of the Submarine Cable System and its Equipment &amp; Network and its interfaces with interconnecting transmission facilities. Candidate should be ready to work in 24x7 shift. The scope of work includes traffic monitoring and fault analysis and its rectification, complaint handling &amp; its resolution, Planned and unplanned activities management and timely &amp; regular updates to concern teams. Active coordination with internal customers, consortium parties, cable landing stations, vendors and consortium to resolve system related problems. Circuit provisioning, activation, De-activation, and testing in coordination with Cable station teams.
 
 
 Actively acquires technical skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization.
 
 
 
 Major Responsibilities
 
 
 
 Efficient Operation &amp; Maintenance of the submarine cable equipment &amp; associated NMS
 
 
 Maintain Equipment &amp; Traffic Uptime
 
 
 Coordination with CLS for network fault troubleshooting &amp; rectification of problems
 
 
 Perform preventive &amp; corrective maintenance as per JSMD guidelines
 
 
 Testing &amp; maintaining the restoration path &amp; keeping ready for use
 
 
 Preparation &amp; analysis of Equipment &amp; NW performance reports and submitting to consortium as per schedule
 
 
 Coordination during Cable failure &amp; repair and restoration of traffic as per JSMD guidelines
 
 
 Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies
 
 
 Manage new installations and upgrades activities
 
 
 Ensure processes are followed towards achieving committed SLAs and KPIs
 
 
 Achieve customer satisfaction within network performance
 
 
 Compliance with JSMD Guidelines
 
 
 
 Key Performance Indicator (KPI)
 
 
 
 Traffic up Time
 
 
 Equipment Uptime
 
 
 Traffic Provisioning &amp; Management &amp; Restoration
 
 
 Preventive Management on Network as well as wet segment
 
 
 Fault &amp; Complaint Management
 
 
 Alarm &amp; Network Performance Management
 
 
 Compliance to NOC process &amp; JSMD guidelines
 
 
 Network Performance Report
 
 
 Repairs and Inventory Management
 
 
 
 Manager Input Skills
 
 
 
 Transmission Technologies, SDH, DWDM, Ethernet, OTN, Submarine Cables Operations
</div>

Customer Service Executive - Customer Service Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
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 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
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 Incident Validation, Incident Analysis, Solution recommendation
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 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
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 Act as a point of escalation for Level-1 customer service analysts
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 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
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 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
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 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
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 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
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 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
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 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
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 Experience in troubleshooting platform related issues, data backup, restoration, retention
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 Maintains awareness of latest technologies in the domain
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 </ul>
</div>

Assistant Manager

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 
 Responsibilities
 
 
 
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 
 
 Incident Validation, Incident Analysis, Solution recommendation
 
 
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 
 
 Act as a point of escalation for Level-1 customer service analysts
 
 
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 
 
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 
 
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 
 
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 
 
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 Desired Skill sets
 
 
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 
 
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 
 
 Maintains awareness of latest technologies in the domain
</div>

Assistant Manager - Service Delivery & Management

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
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 Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos.
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 Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization.
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 Building sales pipeline and manage sales projections and revenue forecasts.
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 Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle.
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 Building account ownership through understanding of customer
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 s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations.
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 Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations
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 The role may be an individual contributor or may lead a small team.
 
 
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 </ul>
 
 Minimum Qualification &amp; Experience
 
 
 
 Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role.
 
 
 Desired Skill sets
 
 
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 Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build
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 Extensive experience in building executive relationships with key customer stakeholders.
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 Expertise in drafting a Go to market plan/ customer acquisition strategy.
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 </ul>
</div>

Sr Manager - Sales- India

Adani Airport Holdings Ltd

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - Terminal Operations plays a crucial role in ensuring the smooth and efficient functioning of the airport terminal. This position involves a wide range of responsibilities, including passenger service, process adherence, customer satisfaction, safety, teamwork, and administrative tasks to deliver an exceptional passenger experience.
 
 
 
 Responsibilities
 
 
 
 
 Terminal Operational Support:
 
 
 
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 Provides direct support to passengers and airport staff during terminal operations &amp; assists with passenger check-in, boarding, and baggage claim processes, ensuring a smooth passenger journey.
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 Handles general inquiries and resolves minor passenger issues efficiently and professionally.
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 Address complaints and concerns as assigned by the Duty Terminal Manager and excalates issues to Duty Terminal Manager.
 
 
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 </ul>
 
 Process Adherence
 
 
 
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 Ensures strict adherence to terminal operating procedures and guidelines &amp; supports the implementation of new processes and initiatives to improve operational efficiency.
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 Contributes to data collection and reporting to support performance analysis and decision-making.
 
 
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 Budget Preparation &amp; Forecasting
 
 
 
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 Aid in forecasting departmental expenditure, ensuring accurate CAPEX/OPEX allocation.
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 Assist in tracking the budget against actuals and provide necessary reports to the senior management for informed decision-making.
 
 
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 Outsourced Staff Management
 
 
 
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 Monitor and manage outsourced staff to ensure compliance with service level agreements (SLAs) and performance expectations.
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 Handle complaints, disciplinary issues, and provide training as required to enhance service delivery.
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 Resolve salary and attendance-related issues by coordinating with HR and payroll departments.
 
 
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 Safety And Security Compliance
 
 
 
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 Support the implementation of safety protocols and procedures to ensure a secure and safe terminal environment for both staff and passengers.
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 Assist in monitoring compliance with safety regulations and report any incidents to senior management for further action.
 
 
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 </ul>
 
 Teamwork And Collaboration
 
 
 
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 Assist in managing the training calendar by scheduling, organizing, and tracking training sessions for terminal operations staff.
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 Coordinate between departments reporting to the Head of Terminal to ensure alignment in operational goals and support in cross-departmental activities.
 
 
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 </ul>
 
 Administrative Tasks
 
 
 
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 Performs a variety of administrative duties including accurate and timely data entry, maintaining organized documentation and filing systems, and providing general office support.
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 Contributes to the smooth running of terminal operations by providing administrative support to the team, including scheduling appointments, managing correspondence, and preparing reports.
 
 
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 </ul>
 
 Data Collation &amp; Reporting
 
 
 
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 Assist in compiling daily operational data and ensuring accurate collation for reporting.
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 Support the preparation of Senior Management Reports by organizing key performance indicators and metrics.
 
 
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 </ul>
 
 Stakeholder Management
 
 
 
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 Shift wise coordination will all regulatory agencies, airlines and ground handlers.
 
 
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 </ul>
 
 Participate in Training Programs
 
 
 
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 Attend all scheduled mandatory classroom and E-Vidyala training sessions as per the training calendar.
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 Identify personal areas for improvement and career development, and self-nominate for relevant training sessions that align with those goals.
 
 
 </li>
 </ul>
 
 Key Stakeholders - Internal
 
 
 
 Duty Manager - Terminal Operations
 
 
 Facilities Department
 
 
 Finance Department
 
 
 HR Department
 
 
 IT Department
 
 
 Procurement Department
 
 
 Security Department
 
 
 Customer Service
 
 
 Maintenance Department
 
 
 
 Key Stakeholders - External
 
 
 
 MoCA,MCGM, BCAS, BOI, Customs,CISF,APHO
 
 
 Ground Handling Agencies
 
 
 Retail and Food Outlets
 
 
 Government Regulatory Bodies
 
 
 Airport Authority of India (AAI)
 
 
 Travel Agents
 
 
 Car Rental Services
 
 
 Security Agencies
 
 
 
 Qualifications
 
 
 
 Educational Qualifications:
 
 
 Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
 
 
 
 Work Experience
 
 
 
 3-5 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.
</div>

Assistant Manager - VIP - Jaya He (Airport Museum)

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 Role/ Job Title: Executive Secretary
 
 
 Function/ Department: Wholesale Banking
 
 
 
 Roles &amp; Responsibilities
 
 
 
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 <li>
 Assist the business and functional heads in executing their daily responsibilities.
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 Proactively handle all e-mail, scheduling and other correspondence.
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 Support with scheduling presentations for various reviews and meetings.
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 Manage travel and calendar related work.
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 Individual will have to be responsible for, with a clear focus on keywords that help candidates/recruiter gauge the requirement.
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 Help with managing claims.
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 All administrative support and help to be extended to the senior.
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 To represent the leader's calendar and availability in their absence for all requirements.
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 Recommend improvements to processes and policies across the supporting teams and business to drive operational efficiencies and high-quality customer service.
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 Successful administrative management of the leader's time.
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 Educational Qualification:
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 Graduation: Any graduate
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 Post Graduation: Any post-graduate
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 Experience: 2-5 years of relevant experience in executive secretary role.
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 </ul>
</div>

Executive Secretary

Apparel Group India Pvt. Ltd.

<div>
 
 As a Store Manager, you will be responsible for delivering an exceptional customer experience, driving store performance, leading a passionate team, and upholding the brand ethos. You will act as a brand ambassador, ensuring the store operates efficiently and exceeds targets in sales, service, and standards.
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Customer Experience
 
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 Ensure a warm, engaging, and educational environment for every customer.
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 Resolve customer issues with professionalism and empathy.
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 Drive personalized consultation and product recommendations.
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 Team Leadership
 
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 Recruit, train, and coach store staff to align with brand values and goals.
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 Motivate and inspire the team to achieve and exceed sales targets.
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 Conduct regular performance evaluations and feedback sessions.
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 Sales &amp; Operations
 
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 Achieve monthly and quarterly sales and profitability goals.
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 Monitor KPIs, conversion rates, and average transaction values.
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 Oversee inventory management, stock replenishment, and loss prevention.
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 Brand &amp; Visual Merchandising
 
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 Maintain impeccable visual merchandising standards aligned with brand guidelines.
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 Organize in-store events and promotional activities to build customer engagement.
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 Ensure store hygiene, product presentation, and ambiance reflect a premium experience.
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 Reporting &amp; Compliance
 
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 Prepare daily, weekly, and monthly sales and operations reports.
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 Ensure compliance with all company policies, procedures, and legal regulations.
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 </ul>
 
 
 Requirements
 
 
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 5+ years of retail experience, with at least 2 years in a supervisory or store manager role.
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 Background in premium or luxury retail (beauty, wellness, lifestyle preferred).
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 Strong leadership, communication, and interpersonal skills.
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 A genuine passion for personal care, wellness, and customer service.
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 Ability to work flexible hours, including weekends and holidays.
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 </ul>
</div>

Store Manager

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