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executive, retail store

executive retail store

Ooredoo Group of Companies

<div>The Company<p><br>
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.</p><p>
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.</p><p>
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.</p><p>
Ooredoo's future is bright, and you can be part of our ongoing success.</p>
The Role<ul><li><p><br>
Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.</p></li></ul>
Key Accountabilities &amp; Activities<ul><li><p><br>
Provides information on Ooredoo Kuwait products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.</p></li><li><p>
Sell Ooredoo Kuwait products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.</p></li><li><p>
Seek the opportunity to up-sell and cross -sell, where possible to meet Ooredoo Kuwait objectives that serve targeted segments</p></li><li><p>
Promote and sell other products within Ooredoo Kuwait product portfolio that enriching consumer and corporate customers value (Telecom. services &amp; devices)</p></li><li><p>
Promote and sell products related to sister companies (owned by Ooredoo) and maintain fulfilment of customer needs from Fixed and Mobile services</p></li><li><p>
Apply the needed validation that maintain quality customers acquired</p></li><li><p>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</p></li><li><p>
Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.</p></li><li><p>
Treat retention as important as acquisition for walk in customers</p></li><li><p>
Apply saver programs to retain Customers as per Retention process, offers and promotions</p></li><li><p>
Understand customer trends and needs and treat existing customers case by case to offer different retention offers according to needs</p></li><li><p>
Upsell different Ooredoo products to retain existing customers on higher values</p></li><li><p>
Act as a focal point between customer and different support departments to solve customers' issues on the spot.</p></li><li><p>
Follow up with other departments on solving customers issues that requires other departments involvements and provide proper feedback for repeated visits</p></li><li><p>
Answer customer queries and resolve problems in a professional, courteous manner.</p></li><li><p>
Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.</p></li><li><p>
Dispute of owner ship handling</p></li><li><p>
SAF request from CCQC and follow ups</p></li><li><p>
Collection (cancellation against death)</p></li><li><p>
Arrange debt (installing the debt)</p></li><li><p>
Content Provider - VAS Activation complaint</p></li><li><p>
 Nojoom Reward program complaint</p></li><li><p>
 Ooredoo PASSPORT</p></li><li><p>
 Ooredoo promotion complaints</p></li><li><p>
 Usage related complaints - Local &amp; Roaming (e.g. extra minutes)</p></li><li><p>
Proceeds all kind of service transactions as per customer requirements include cash collections</p></li><li><p>
Assist customers in Redeeming Ooredoo Rewards Programs as per the process.</p></li><li><p>
Provide the priority services to Nukhba and high value customer as per Ooredoo segmentation.</p></li><li><p>
Accept B2B Companies &amp; payment responsible customer Payments</p></li><li><p>
Follows procedure to activate lines, services and Ported In customers in which ensures minimal delays in order to meet subscriber expectations &amp; follow sales validation process (KYC)</p></li><li><p>
Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.</p></li><li><p>
Ensure the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria</p></li><li><p>
Representing Ooredoo image as a focal point with customers in terms of treatment, offer all needed information related to subscription and answer inquiries in proper and professional way</p></li><li><p>
Participate in regular team meetings and Daily briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.</p></li><li><p>
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</p></li><li><p>
Play the role of greater when its directed by direct supervisor</p></li><li><p>
Up-sell and promote company digital platforms and direct customers to process their basic services through it</p></li></ul>
Qualification<ul><li><p><br>
Diploma in business or a related discipline.</p></li></ul></div>

Executive, Retail Store

Malabar Group

<div></div><div><div>Job Code
<div>INTLMGD1162
</div></div><div>Designation
<div>Retail Sales Executive
</div></div><div>Business Vertical
<div>INTL_Malabar Gold &amp; Diamonds
</div></div><div>Job Summary
<ul><li>Receive the customer and engage with the customer to understand the customer&rsquo;s requirement.</li></ul><br>
<ul><li>Introduce various product offering to the customers and facilitate customer buying decision.</li></ul><br>
<ul><li>Prepare the estimate of the products selected and completing the sales transaction.</li></ul><br>
<ul><li>Achieve category wise sales target for the allocated section.</li></ul><br>
<ul><li>Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated.</li></ul><br>
<ul><li>Monitor the stock in the section and ensure adequate stock for sales.</li></ul><br>
<ul><li>Report the sold sock in the section for reordering to the sales manager for timely stock replenishment.</li></ul><br>
<ul><li>Monitor the dead stock and liaison with the store manager to minimise the same.</li></ul><br>
<ul><li>Responsible for proper and attractive display of the products at the appropriate counter following hygienic standards.</li></ul><br>
<ul><li>Transfer the stock to the locker at the close of the day; maintain safety of jewellery displayed to customers and communicate promptly to the</li></ul><br>
superiors about any potential theft.<br>
<br>
<ul><li>Understand the queries and complaints from the customer and address with right solution.</li></ul><br>
<ul><li>Provide support to the marketing team for potential customer visits and exhibitions.</li></ul><br>
<ul><li>Identify potential customers and referring them to the store.</li></ul><br>
<ul><li>Adhere to cost saving practices undertaken in the store.</li></ul><br>
<ul><li>Develop and maintain relationship and network with competitors to leverage leading practices &amp; learning to improve store level processes.</li></ul>
</div><div>Functional Area
<div>Retail Sales
</div></div><div>Location
<div>KUWAIT AL RAI;Kuwait Jahra Universal Center
</div></div><div>State
<div>Bihar;Delhi;Gujarat;Haryana;Himachal Pradesh;Maharashtra;Punjab;Rajasthan;Uttar Pradesh
</div></div><div>Country
<div>KUWAIT
</div></div><div>Educational Qualification
<div>Diploma Course;Diploma(3 Year);Graduation;Higher Secondary Education;Plus2 /PUC;Predegree
</div></div><div>Age
<div>NA
</div></div><div>Experience
<div>2 to 3 Years
</div></div><div>Salary Range
<div>As per standard <b>(KWD)</b></div></div></div><div></div>

Retail Sales Executive

Majid Al Futtaim

<div>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  Store Manager | MAF Retail | Hypermarket Kuwait
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE SUMMARY
  </strong>
 </p>
 <p>
  Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE
  </strong>
 </p>
 <ul>
  <li>
   Resource availability to serve the customers and to match the customer flow in the store
  </li>
  <li>
   Train, develop teams to meet the customer requirements
  </li>
  <li>
   Meet, interact with customer to know their preferences to enhance their experience (NPS).
  </li>
  <li>
   Focus groups to enhance customer experience.
  </li>
  <li>
   Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store.
  </li>
  <li>
   Stock, Shrinkage and Waste management (Business cycle).
  </li>
  <li>
   Implement promotion on DAY ONE &ndash; no out of stock during promotion.
  </li>
  <li>
   Overall store maintenance (progressive maintenance and proper asset management).
  </li>
  <li>
   Order fulfillment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery.
  </li>
 </ul>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Business Administration.
  </li>
  <li>
   Master&rsquo;s Degree in in Business Administration is preferred.
  </li>
  <li>
   3+ years in hypermarket experience.
  </li>
  <li>
   Excellent interpersonal and communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
 <p>
 </p>
</div>


Store Manager - Kuwait

Landmark Group

The job holder will be responsible for providing a complete shopping experience for our customers, involving customer service, product knowledge, and all shopping environmental involvements.
<br><div><div>Product Knowledge
</div><div>To give an accurate information about all products.
</div><div>To educate himself / herself about the culture and the history of Splash.<br>
</div><div></div><br>
<div>Housekeeping
</div><div>To keep &amp; maintain the section clean &amp; neat
</div><div>To keep &amp; maintain the back store in proper state
</div><div>To clean &amp; maintain a well organized break area each day
</div><div>To remove dusts &amp; other dirt&rsquo;s from display area using soft brush<br>
</div><div></div><br>
<div>Operations
</div><div>To report to work on time or to notify in advance if absent or late.
</div><div>To be aware how to operate the cash tills.
</div><div>To understand how to use and utilize the reports.
</div><div>To use the correct procedures &amp; basics in ordering, transferring of goods.
</div><div>To practice proactive in safety consciousness at all times.
</div><div>To practice security measures that help prevent theft.
</div><div>Understand the policy of the lost &amp; found procedures.<br>
</div><div></div><br>
<div>Inventory
</div><div>To check the stock on a daily basis to ensure that all products are adequately stocked and available for customers.
</div><div>To keep the featured merchandise prominently displayed.
</div><div>To keep the store image by adhering the guidelines as outlined by Store Manager/Visual Merchandising Manager.
</div><div>To check the stock on a daily basis to ensure that all products are adequately stocked and available for customers.
</div><div>To keep the featured merchandise prominently displayed.
</div><div>To keep the store image by adhering the guidelines as outlined by Store Manager/Visual Merchandising Manager.</div></div>
<br>1-2 years of Experience in Retail, High School.
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><p>MIDDLE EAST&rsquo;S LARGEST FASHION RETAILER! Part of the Landmark Group, Splash, was founded in Sharjah in 1993. Constantly setting trends and redefining the fashion industry in the region, Splash offers an extensive and award-winning collection of popular clothing for men, women and teens. It is also the go-to destination for international brands like Kappa, Lee Cooper, Ecko Unltd , Starter and Ulla Popkins .
</p></div><div><p>As a brand Splash believes in constantly raising the bar and is acknowledged as a trendsetter in the region having successfully created some of the biggest fashion and brand properties which have now become part of the social calendar of the region
</p></div><div><p>Splash is committed to becoming a 100% sustainable brand, adopting eco-friendly practices across all business areas, from raw material procurement to biodegradable packaging
</p></div><div><p>200+ STORES | 4K+ EMPLOYEES | 14+ COUNTRIES</p></div></div>

Store Associate (Splash)

New Market Company

<p><b>Overview</b><br/>We are seeking a motivated and enthusiastic Sales Associate to join our team. The ideal candidate will have a passion for customer service and a strong ability to engage with customers in a retail environment. As a Sales Associate, you will play a crucial role in enhancing the shopping experience, driving sales, and ensuring customer satisfaction in our grocery store setting.</p><p><b>Duties</b></p><ul><li>Provide exceptional customer service by greeting customers, answering questions, and assisting with product selections.</li><li>Operate cash registers and point-of-sale (POS) systems efficiently, ensuring accurate cash handling and transaction processing.</li><li>Supervise and train new team members on store policies, procedures, and best practices for customer engagement.</li><li>Conduct product demonstrations to promote new items and encourage sales.</li><li>Maintain a clean and organized sales floor, ensuring products are well-stocked and displayed attractively.</li><li>Utilize basic math skills to handle cash transactions and perform retail math calculations as needed.</li><li>Collaborate with team members to meet sales goals and enhance overall store performance.</li></ul><p><b>Experience</b></p><ul><li>Previous experience in a retail environment is preferred, particularly in grocery stores or similar settings.</li><li>Strong customer service skills with the ability to communicate effectively with diverse customers.</li><li>Familiarity with cash handling procedures and experience operating cash registers or POS systems.</li><li>Basic math skills are essential for processing transactions accurately.</li><li>Experience in supervising team members is a plus but not required.</li><li>A proactive attitude towards learning about products and sales techniques will be advantageous.</li></ul><p>Join our team as a Sales Associate where you can grow your skills in a dynamic retail environment while providing outstanding service to our valued customers!</p><p>Job Type: Full-time</p>

Sales Associate

Al-Futtaim

<div><p><b>Job Requisition ID: </b>174411</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><div><div><br>
<p>
</p><p><b>Overview Of The Role:</b></p>
<ul>
<li>The Sales Assistant is primarily responsible for driving sales and delivering a positive customer experience. This includes maintaining a clean and organized store environment, meeting visual presentation standards, and performing operational duties as assigned by store management. The role demands dynamic customer engagement, informed product provision, and effective sales techniques to enhance store sales and customer satisfaction.</li></ul><br>
<p><br>
<b>What You Will Do:</b></p>
<h4 class="jobSectionHeader"><b>
Store Environment Management</b></h4>
<ul><li>Maintain store standards and cleanliness to create a clean and organized environment.</li>
<li>Ensure visual presentation standards are met to make a positive first impression.</li>
<li>Adhere to dress code and maintain an energetic attitude to greet customers upon entering.</li>
</ul><h4 class="jobSectionHeader"><b>Customer Service</b></h4>
<ul><li>Provide customers with current and relevant product information.</li>
<li>Deliver quality service in fitting rooms and follow up with customers promptly.</li>
<li>Thank all customers sincerely as they exit the store and invite them back.</li>
</ul><h4 class="jobSectionHeader"><b>Sales and Operations</b></h4>
<ul><li>Generate sales by providing efficient service at the cash wrap.</li>
<li>Offer gift cards and maintain cash wrap cleanliness.</li>
<li>Capture customer information in the database and attempt to add on to the sale.</li></ul><br>
<p></p>
<p><b>
Required Skills To Be Successful:</b></p>
<ul>
<li>Proficient in customer service and sales generation.</li>
<li>Knowledge of store operations and standards maintenance.</li>
<li>Ability to communicate product information clearly to customers.</li>
<li>Competence in using computer-aided design (CAD) for visual merchandising.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p>
<ul>
<li>High School Degree.</li>
<li>1-2 years of retail sales experience.</li>
<li>Good verbal communication skills</li></ul></div><br>
</div>
<p></p><p><b>About Al-Futtaim Group Real Estate</b><br>
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.<br>
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.<br>
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<p><b>About Al-Futtaim Malls</b><br>
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<p>For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/</p>
<p><b>About Al-Futtaim Engineering &amp; Technologies</b><br>
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.<br>
<br>
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.<br>
<br>
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.<br>
<br>
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></div><p></p>

Sales Assistant

Altitude Fashion

<p>Job Title: Store Manager &ndash; &#1605;&#1583;&#1610;&#1585; &#1605;&#1581;&#1604;</p><p>Job Description &ndash; &#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</p><p>We are looking for a highly motivated and experienced Store Manager to join our team. The ideal candidate will be responsible for overseeing daily store operations, ensuring exceptional customer service, leading the sales team, and achieving store targets.</p><p>The Store Manager will also be responsible for maintaining high standards of visual merchandising, staff performance, and overall store profitability.</p><p>&#11835;</p><p>Key Responsibilities &ndash; &#1575;&#1604;&#1605;&#1587;&#1572;&#1608;&#1604;&#1610;&#1575;&#1578; &#1575;&#1604;&#1585;&#1574;&#1610;&#1587;&#1610;&#1577;</p><ul><li>Oversee daily store operations and ensure a smooth workflow.</li></ul><ul><li>Lead, train, and motivate the sales team to achieve monthly targets.</li></ul><ul><li>Ensure excellent customer service and handle customer inquiries and complaints professionally.</li></ul><ul><li>Monitor inventory levels and coordinate with the warehouse for stock replenishment.</li></ul><ul><li>Maintain store cleanliness, organization, and visual merchandising standards.</li></ul><ul><li>Prepare daily/weekly sales reports and share them with management.</li></ul><ul><li>Manage staff schedules, attendance, and performance evaluations.</li></ul><ul><li>Ensure compliance with company policies and operational procedures.</li></ul><p>&#11835;</p><p>Requirements &ndash; &#1575;&#1604;&#1605;&#1578;&#1591;&#1604;&#1576;&#1575;&#1578;</p><ul><li>Minimum 2&ndash;3 years of experience in retail (preferred in fashion, shoes, or accessories).</li></ul><ul><li>Strong leadership and team-management skills.</li></ul><ul><li>Excellent communication and problem-solving abilities.</li></ul><ul><li>Ability to work under pressure and achieve sales targets.</li></ul><ul><li>Good knowledge of POS systems and basic computer skills.</li></ul><ul><li>High level of responsibility, professionalism, and customer-focused attitude.</li></ul><ul><li>Fluency in English (Arabic is a plus).</li></ul><ul><li>Only those who entered Kuwait</li></ul><p>&bull;Article 18 residence permit is transferable</p><p>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;, &#1583;&#1575;&#1574;&#1605;</p><p>&#1575;&#1604;&#1602;&#1583;&#1585;&#1577; &#1593;&#1604;&#1609; &#1575;&#1604;&#1578;&#1606;&#1602;&#1604;/&#1575;&#1604;&#1575;&#1606;&#1578;&#1602;&#1575;&#1604;:</p><ul><li>Kuwait City: &#1575;&#1604;&#1578;&#1606;&#1602;&#1604; &#1576;&#1588;&#1603;&#1604; &#1605;&#1608;&#1579;&#1608;&#1602; &#1571;&#1608; &#1575;&#1604;&#1578;&#1582;&#1591;&#1610;&#1591; &#1604;&#1604;&#1575;&#1606;&#1578;&#1602;&#1575;&#1604; &#1602;&#1576;&#1604; &#1575;&#1604;&#1576;&#1583;&#1569; &#1601;&#1610; &#1575;&#1604;&#1593;&#1605;&#1604; (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>

shop supervisors

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