guest experience expert Jobs in Muscat Oman

guest experience expert

f&b coordinator

it specialist

erp consultant

f&b associate

f b support expert

Marriott International

<div>Additional Information 
Job Number25167046 
Job CategoryFood and Beverage &amp; Culinary 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Notre travail ne se limite pas &agrave; mettre de la nourriture sur la table dont nos clients se r&eacute;galeront jusqu'&agrave; ce qu'ils demandent leur facture. Nous devons avant tout b&acirc;tir une exp&eacute;rience unique et m&eacute;morable &ndash; en plus de la nourriture et des boissons. Nos experts en mati&egrave;re de soutien au Service client font preuve d'initiative et offrent un vaste &eacute;ventail de services afin que les op&eacute;rations de restauration de nos clients se d&eacute;roulent sans effort. Qu'il s'agisse de pr&eacute;parer les tables, d'aider en cuisine, de nettoyer les aires de travail ou de regarnir les stocks de fourniture, l'expert en mati&egrave;re de soutien au Service client apporte l'aide requise pour permettre aux transactions de faire partie de l'exp&eacute;rience. 
<div></div> 
 
Peu importe votre poste, certaines choses sont essentielles pour r&eacute;ussir - la cr&eacute;ation d'un lieu de travail s&eacute;curitaire, le respect des politiques et des proc&eacute;dures de la soci&eacute;t&eacute;, le respect des normes de qualit&eacute; et veiller &agrave; ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels. Le r&ocirc;le d'expert en mati&egrave;re de soutien au Service client signifie &ecirc;tre sur vos pieds et vous d&eacute;placer (se lever, s&rsquo;asseoir ou marcher pendant une longue p&eacute;riode de temps); se d&eacute;placer sur des surfaces en pente, in&eacute;gales ou glissantes; g&eacute;rer le menu (lire et v&eacute;rifier l'information visuellement), et mettre la main &agrave; la p&acirc;te dans votre travail (d&eacute;placer, soulever, porter, pousser, tirer et placer des objets pesant jusqu&rsquo;&agrave; 25 livres (11,4 kg) sans assistance et 50 livres (22,7 kg) avec assistance; atteindre les objets au-dessus de la t&ecirc;te et au-dessous des genoux, y compris se plier, faire des rotations du corps, tirer et se baisser). Il est essentiel que les experts en mati&egrave;re de soutien au Service client ex&eacute;cutent toutes ces t&acirc;ches &agrave; la perfection (et toute autre t&acirc;che raisonnable qui leur est assign&eacute;e) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prosp&eacute;rer. 
<div></div>
QUALIFICATIONS RECOMMAND&Eacute;ES 
<div></div>
Niveau d&rsquo;&eacute;tudes:Dipl&ocirc;me d&rsquo;&eacute;tudes secondaires ou &eacute;quivalence de niveau secondaire. 
<div></div>
Exp&eacute;rience de travail connexe:Aucune exp&eacute;rience de travail connexe n&rsquo;est requise; une exp&eacute;rience pr&eacute;alable dans un environnement de restauration est recommand&eacute;e. 
<div></div>
Exp&eacute;rience de supervision:Aucune exp&eacute;rience de supervision. 
<div></div>
Permis ou certification:Aucune</div> 
<div></div>
<div></div>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
Chez W Hotels, notre mission est d'&eacute;veiller la curiosit&eacute; et d'&eacute;largir les horizons. Nos &eacute;tablissements offrent de v&eacute;ritables exp&eacute;riences de vie. Nous voulons ouvrir les portes comme les esprits, et les nouveaux visages et nouvelles exp&eacute;riences nous inspirent &eacute;norm&eacute;ment. Nous avons &agrave; c&oelig;ur d'&ecirc;tre &agrave; l'&eacute;coute et de r&eacute;pondre &agrave; tous les besoins, ce qui nous permet de r&eacute;inventer les normes du luxe dans le monde entier. Le service Whatever/Whenever (tout ce que vous voulez, quand vous le voulez) repr&eacute;sente notre culture et notre philosophie de service, gr&acirc;ce auxquelles les passions de notre client&egrave;le prennent vie. Si vous &ecirc;tes une personne originale, cr&eacute;ative et tourn&eacute;e vers l'avenir, nous vous souhaitons la bienvenue chez W Hotels. En int&eacute;grant l'&eacute;quipe W Hotels, vous rejoignez &eacute;galement le portefeuille d'&eacute;tablissements de Marriott International. Choisissez une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de donner un sens &agrave; votre vie professionnelle, de faire partie d'une incroyable &eacute;quipe internationale et de devenir la meilleure version de vous-m&ecirc;me.</div></div>

F&B Support Expert

<div>Additional Information 
Job Number25167046 
Job CategoryFood and Beverage &amp; Culinary 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

F&B Support Expert (Female Only)

Wyndham Hotels & Resorts EMEA

<div>
 <ul>
 <li>
 </li>
 <li>
 Provides the strategic direction for F&amp;B department of the hotel
 </li>
 <li>
 </li>
 <li>
 Trains and develops the F&amp;B tram and provides support when required
 </li>
 <li>
 </li>
 <li>
 Attends F&amp;B departmental meetings to address any issues or concerns for staff each department on a quarterly basis.
 </li>
 <li>
 </li>
 <li>
 Ensures that the operational departments work effectively as one team with the F&amp;B departments to provide seamless service across the
 
 
 </li>
 </ul>
 operation.
 
 
 <ul>
 <li>
 </li>
 <li>
 In conjunction with the Executive Chef, prepares the sales promotions and mailings.
 </li>
 <li>
 </li>
 <li>
 Works closely with all F&amp;B HODs to ensure the hotel is in full compliance with licensing, regulations, Health &amp; safety policies, Food Hygiene
 
 
 </li>
 </ul>
 regulations and other local policy and procedures.
 
 
 <ul>
 <li>
 </li>
 <li>
 Ensures health, safety and hygiene and other relevant legislative obligations are fulfilled.
 </li>
 <li>
 </li>
 <li>
 Has a detailed understanding of the competitive landscape as a whole in your area/city including emerging trends.
 </li>
 <li>
 Ideally BA hotel Management / Business or equivalent
 </li>
 <li>
 Ideally F&amp;B Manager previously, progressive growth in F&amp;B Division (4 to 5 years relevant management experience)
 </li>
 <li>
 Preferably experience in a 4/5 star branded international hotel chain
 </li>
 </ul>
</div>

Assistant F&B Manager

<div>
 <ul>
 <li>
 </li>
 <li>
 Provides the strategic direction for F&amp;B department of the hotel
 </li>
 <li>
 </li>
 <li>
 Trains and develops the F&amp;B tram and provides support when required
 </li>
 <li>
 </li>
 <li>
 Attends F&amp;B departmental meetings to address any issues or concerns for staff each department on a quarterly basis.
 </li>
 <li>
 </li>
 <li>
 Ensures that the operational departments work effectively as one team with the F&amp;B departments to provide seamless service across the
 
 
 </li>
 </ul>
 operation.
 
 
 <ul>
 <li>
 </li>
 <li>
 In conjunction with the Executive Chef, prepares the sales promotions and mailings.
 </li>
 <li>
 </li>
 <li>
 Works closely with all F&amp;B HODs to ensure the hotel is in full compliance with licensing, regulations, Health &amp; safety policies, Food Hygiene
 
 
 </li>
 </ul>
 regulations and other local policy and procedures.
 
 
 <ul>
 <li>
 </li>
 <li>
 Ensures health, safety and hygiene and other relevant legislative obligations are fulfilled.
 </li>
 <li>
 </li>
 <li>
 Has a detailed understanding of the competitive landscape as a whole in your area/city including emerging trends.
 </li>
 <li>
 </li>
 <li>
 Gathers for large events, oversees for medium/small events, guaranteed attendance numbers.
 </li>
 <li>
 </li>
 <li>
 Assures bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.
 </li>
 <li>
 Ideally BA hotel Management / Business or equivalent
 </li>
 <li>
 Ideally F&amp;B Manager previously, progressive growth in F&amp;B Division (4 to 5 years relevant management experience)
 </li>
 <li>
 Preferably experience in a 4/5 star branded international hotel chain
 </li>
 </ul>
</div>

Restaurant Manager

Louvre Hotels Group MENA

<div>
 As an F&amp;B Associate, you play a crucial role in ensuring exceptional guest experiences by providing efficient and friendly food and beverage service. Your responsibilities include taking orders, serving meals, and maintaining a clean and organized dining environment. You will collaborate with team members to deliver high-quality service and contribute to the overall success of the F&amp;B operations.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a friendly and professional manner.
 </li>
 <li>
 Take customer orders, answer questions, and make menu recommendations.
 </li>
 <li>
 Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
 </li>
 <li>
 Serve meals and drinks in accordance with established standards and presentation guidelines.
 </li>
 <li>
 Handle guest inquiries, concerns, and requests promptly and courteously.
 </li>
 <li>
 Maintain a clean and organized dining area, including setting up tables and clearing dishes.
 </li>
 <li>
 Collaborate with kitchen and the F&amp;B team to ensure smooth coordination of service.
 </li>
 <li>
 Upsell menu items and promote special promotions to enhance the guest experience.
 </li>
 <li>
 Process customer payments and handle cash transactions accurately.
 </li>
 <li>
 Follow hygiene and safety guidelines to ensure a clean and safe working environment.
 </li>
 <li>
 Assist in restocking and replenishing supplies as needed.
 </li>
 <li>
 Work collaboratively with team members to achieve overall F&amp;B goals and guest satisfaction.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

F&B Associate

Mandarin Oriental

<div>
 
 Cost Controller
 
 
 
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Cost Controller
 
 to join our
 
 Finance
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 <ul>
 <li>
 Conduct month-end inventories for all stores (Food &amp; Beverage and non-F&amp;B items), and doing spot checks for F&amp;B outlets, Spa &amp; Boutique as per policy.
 </li>
 <li>
 Ensure that all merchandise is stored properly in locked storage areas and monitor security control of key for such areas.
 </li>
 <li>
 Ensure that all storage areas are secure, clean and properly organized and in line with the MOHG health and safety requirements.
 </li>
 <li>
 Ensure proper issuance for F&amp;B and non-F&amp;B items from the stores.
 </li>
 <li>
 Establish and maintain a cost allocation transfer system for F&amp;B and accurately post all inter department transfer between the cost centers.
 </li>
 <li>
 Compare quoted prices to invoice prices.
 </li>
 <li>
 Verify food and beverage invoices on a selective basis and occasionally spot checks invoice unit costs to match them with the market quotation sheet.
 </li>
 <li>
 Establish and maintain par stocks on all inventoried items, keeping in mind that inventory levels must be kept as low as possible without compromising the efficiency of the hotel.
 </li>
 <li>
 Create/update recipes (food, beverage, special costing) and link Point of Sale (POS) System to Purchasing System to generate the monthly potential food and beverage cost of sales.
 </li>
 <li>
 Prepare monthly F&amp;B cost report and month-end reconciliation reports.
 </li>
 <li>
 Prepare assigned monthly Balance Sheet reconciliations.
 </li>
 <li>
 Conduct regular spot checks on procedures for purchasing, receiving, storing and issuing.
 </li>
 <li>
 Conduct regular spot checks for beverage par stocks for Stores and Outlets.
 </li>
 <li>
 Check menu costing for Food &amp; Beverage and verify it with pricing policy.
 </li>
 <li>
 Complete the design, implementation and management of F&amp;B menu engineering.
 </li>
 <li>
 Ensure store items are checked regularly on expiry and freshness.
 </li>
 <li>
 Prepare Daily Flash Food Report.
 </li>
 <li>
 Attend specific banquet function to have better control on stocks and if necessary to do spot checks.
 </li>
 <li>
 Reduce spoilage by monitoring and using better stock movement.
 </li>
 <li>
 Highlight any potential challenges or opportunities to improve profitability to management.
 </li>
 <li>
 Conduct trainings for F&amp;B team members with the help of system service provider.
 </li>
 <li>
 Maintain a close working relationship with the Director of F&amp;B, Executive Chef and all departments. Make them aware of any potential problems or opportunities to improve the controls in their areas.
 </li>
 <li>
 Work with the Executive Chef to co-ordinate tracking of high cost items in the food area.
 </li>
 <li>
 Work closely with Food and Beverage Manager to develop menu pricing of food and beverage products.
 </li>
 <li>
 Development and enhancement of purchasing and cost control policies and procedures.
 </li>
 <li>
 Ensure that all items received by the hotel are properly documented in accordance with the company&rsquo;s purchasing and receiving procedures.
 </li>
 <li>
 Ensure that there are sufficient supplies on hand for on all inventoried items for each department by coordinating regular inventories with Stores.
 </li>
 <li>
 Assist Accounts Payable in researching any discrepancies on invoices.
 </li>
 <li>
 Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
 </li>
 <li>
 Must have commitment to follow all local and corporate policies and procedures.
 </li>
 <li>
 Must be willing to accept assignments on as need basis, in order to promote teamwork.
 </li>
 <li>
 Must have a high degree of professional integrity and confidentiality, and work in a safe, prudent and organized manner.
 </li>
 <li>
 Ensure full compliance with internal controls as listed in the Control Self-Assessment Questionnaires (CSAQ) related to Purchasing, Inventory and Accounts Payable functions.
 </li>
 <li>
 Performs other similar or related duties as instructed by the Management.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Cost Controller - Omani National

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
Key Responsibilities:
1. Food Safety Management<ul><li>
Develop, implement, and maintain the hotel's Food Safety Management System (FSMS) in line with HACCP principles and local authority requirements.</li><li>
Ensure compliance with Oman Municipality health regulations and corporate hygiene policies.</li><li>
Conduct regular food safety audits in all kitchens, restaurants, bars, and storage areas.</li><li>
Oversee the temperature monitoring, cleaning, and sanitization schedules for all food-related operations.</li></ul>
2. Training &amp; Awareness<ul><li>
Conduct regular training sessions for all F&amp;B and kitchen employees on hygiene and food safety procedures.</li><li>
Ensure new staff undergo proper hygiene induction and ongoing refresher training.</li><li>
Promote a culture of hygiene awareness throughout the hotel.</li></ul>
3. Inspections &amp; Documentation<ul><li>
Perform daily inspections of kitchens, restaurants, and staff canteen to ensure cleanliness and compliance.</li><li>
Maintain proper documentation for all hygiene-related checklists, audits, pest control reports, and corrective actions.</li><li>
Ensure timely calibration and maintenance of food safety equipment.</li></ul>
4. Liaison &amp; Compliance<ul><li>
Liaise with local health authorities, pest control providers, and waste management vendors.</li><li>
Ensure corrective actions are implemented following health inspections and internal audits.</li><li>
Stay updated on food safety regulations, best practices, and emerging risks.</li></ul>
5. Quality Assurance<ul><li>
Work closely with the Executive Chef and F&amp;B management to monitor product quality and storage standards.</li><li>
Verify that suppliers meet the hotel&rsquo;s food safety and hygiene requirements.</li><li>
Support the hotel&rsquo;s sustainability and waste reduction initiatives related to food safety.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree or higher in Food Science/ Food Technology or related or 7+years related experience</li><li>Diversified background with experience in QA and Food Safety</li><li>Excellent communication skills across all levels within and outside of organization</li><li>Solid judgment to know what is appropriate for the organization&rsquo;s size/scope</li><li>Provide support and train to staff to build risk awareness within organisation</li><li>Decisive; flexible; highly adaptable; effective in fast paced and rapidly evolving environment</li><li>Good Command of English and computer literacy</li></ul></div>

Hygiene & Food Safety Manager

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