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feedback engineer

ThingLogix

We are seeking a Feedback Engineer to act as a key link between customers and internal teams, ensuring customer feedback is collected, analyzed, and effectively translated into product improvements. This role is responsible for engaging with customers, closing feedback loops, and continuously improving the quality and performance of our AI-driven products.Key Responsibilities<ul><li>Communicate directly with customers to gather feedback, clarify issues, and understand user expectations.</li><li>Collect, document, and analyze customer feedback from multiple channels.</li><li>Own the feedback lifecycle: intake, analysis, prioritization, implementation follow-up, and closure.</li><li>Test AI systems like chatbots from a real user perspective.</li><li>Identify bugs, gaps, edge cases, and UX issues, and document them clearly.</li><li>Collaborate with engineering, product, and QA teams to drive feedback resolution.</li><li>Track feedback status and ensure timely closure with customers.</li><li>Validate fixes and improvements after deployment.</li><li>Provide insights and recommendations to improve overall user satisfaction.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, Data Science, or a related field (or equivalent experience).</li><li>Strong communication skills, with the ability to interact professionally with customers.</li><li>Excellent analytical and problem-solving skills.</li><li>Experience working with AI systems, chatbots, or software products is preferred.</li><li>Ability to translate customer feedback into actionable technical requirements.</li><li>Familiarity with issue-tracking and feedback management tools.</li></ul>Job Type: Full-time

Feedback engineer

Klystron Global

Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Hands on experience in supporting ATM or Kiosks</li><li>Hands on experience in supporting applications</li><li>Good understanding of SQL</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li><li>Good command of English.</li><li>Driving license is mandatory</li></ul>Job Type: Full-timePay: RO300.000 - RO400.000 per month

Application Support Engineer ( Hardware & Software )

Klystron Global LLC

Job SummaryApplication Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul>Job Requirements<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul>Job Types: Full-time, PermanentPay: RO300.000 - RO500.000 per monthApplication Question(s):<ul><li>Do you have Oman Driving License?</li></ul>

Application Support Engineer

Hikvision MEA

<div>
 
 
 
 About Us:
 
 
 
 
 At Hikvision, our vision is to &ldquo;Empower vision for the security and sustainable growth of the world&rdquo;. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.
 
 
 
 
 
 
 
 Be part of a team that is making a difference.
 
 
 
 <ol>
 <li>
 
 Leadership
 
 : Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.
 </li>
 <li>
 
 Culture
 
 : At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.
 </li>
 <li>
 
 Benefits
 
 : We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.
 </li>
 </ol>
 
 
 
 
 
 
 Your Role:
 
 
 
 
 As a Technical Support Engineer, you will have key responsibilities.
 
 
 
 
 <ul>
 <li>
 Responsible for the technical support and service work for the headquarters to connect with overseas regions.
 </li>
 <li>
 Follow up business opportunities, facilitate the implementation of pre-sales projects, and work with local teams to complete KPIs.
 </li>
 <li>
 Lead the product access compliance management in the responsible region.
 </li>
 <li>
 Product training, explore customer needs and pain points, and cooperate with sales staff to complete distributor product training.
 </li>
 <li>
 Product management, push the R&amp;D department and the marketing department to complete the release of overseas products and related documents.
 </li>
 <li>
 Cooperate with local sales team to provide necessary support.
 </li>
 </ul>
 
 
 
 
 
 
 What We're Looking for:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Engineering
 </li>
 <li>
 3 years or above working as ELV presales and support Engineer, familiar with CCTV, Access control, intercom or other related ELV system and product
 </li>
 <li>
 CCNA, or pass other security manufacturer certified training is preferred
 </li>
 <li>
 Experience in dealing with Projects management
 </li>
 <li>
 Experience in Product selection and solution design
 </li>
 <li>
 Excellent public speaking skills and Good at making presentations
 </li>
 <li>
 Capable to deal with both pre-sales and after sales support
 </li>
 <li>
 Sensitive and always updated to new technology
 </li>
 <li>
 Strong logic and a sharp ability to locate technical issues
 </li>
 <li>
 Enthusiastic and responsible
 </li>
 <li>
 Good command on written and spoken English, experience in making testing reports and feedback would be an advantage
 </li>
 </ul>
 
 
 
 
 
 
 Join us:
 
 
 
 
 If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.
 
</div>

Technical Support Engineer

Zega

<div><div><div><div>Junior Engineer - | Civil Site Engineer | Electrical Site Engineer
 
 
1-3 years experience
 
Bachelor's Degree in civil engineering
 
Experience in Site Construction work
 
Strong project management and negotiation skills
 
Ability to work with multiple discipline projects
 
 
SEND YOUR CVs TO ( chinawuyi.com1@gmail.com )
</div></div></div><div></div><div><div><h4 class="jobSectionHeader">Company Profile</h4></div></div></div><div></div>

Junior Engineer - | Civil Site Engineer | Electrical Site Engineer

Worley

<div>
 
 Building on our past. Ready for the future
 
 
 
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
 
 
 
 Primary Resposiblity
 
 
 
 Lead a team(s) of Materials Corrosion Engineers to carry out the materials activities to generate relevant deliverables on time, meeting QMS requirement according to Client requirements.
 
 
 Able to handle efficiently multiple projects Ensure design integrity and deliverables quality for all areas within a project with special emphasis on interfaces.
 
 
 Ability to develop CTR based on scope of work and provide input to finalize the project execution schedule.
 
 
 Manage work assignments, workload, work forecasting for assigned projects.
 
 
 Participate in HAZID, Design Reviews, HAZOP&rsquo;s, IPF Classifications, HSE related Workshops. Implement/practice/monitor Quality Management System in assigned projects in line with ISO 9001 Ensure seamless handover of deliverables to project teams.
 
 
 Manage and control all interfaces of the related discipline with other discipline and design product suppliers.
 
 
 Liaison with vendors, contractor, and other Client personnel to satisfy the various aspects of the project. Preparation of requisitions and technical evaluation of subsequent bids for discipline material and equipment purchases and SACP and ICCP Cathodic Protection Systems.
 
 
 Ensure designs are executed in line with International / Client / Company specifications, standards, and procedures.
 
 
 To provide feedback on improvement to the applicable design standards
 
 
 
 SPECIFIC REQUIREMENT
 
 
 
 Demonstrated experience in Materials Selection (Concept / FEED / Detailed Design).
 
 
 Demonstrated experience in corrosion analysis and implementing corrosion management programs. Demonstrated experience in validation of corrosion control, IOW, corrosion loops and damage mechanisms.
 
 
 Demonstrated experience in cathodic protection Specification, Design, and Installation.
 
 
 Demonstrated experience in conducting Risk Based Inspection.
 
 
 Demonstrated experience in Painting and Coatings Specification
 
 
 Shall have experience in all ranges of metallic and non-metallic materials.
 
 
 Lead the material selection and corrosion control strategy for onshore oil and gas projects.
 
 
 Conduct technical reviews of project specifications, designs, and engineering deliverables to ensure alignment with project requirements.
 
 
 Identify, evaluate, and recommend materials suitable for various operating environments, considering factors like temperature, pressure, and corrosive media.
 
 
 Develop and implement corrosion protection systems, including coatings, cathodic protection, and chemical treatment solutions.
 
 
 Supervise and guide a multidisciplinary engineering team to meet project objectives and deadlines. Coordinate with project stakeholders, to ensure compliance with regulatory requirements and industry best practices.
 
 
 Monitor project progress and ensure technical accuracy, cost control, and adherence to schedules. Perform detailed failure analysis, risk assessments, and life-cycle evaluations for materials and equipment.
 
 
 Prepare and deliver comprehensive technical reports, specifications, and presentations to internal and external stakeholders.
 
 
 Provide expertise in corrosion monitoring techniques and ensure implementation during project phases. Ensure all engineering activities comply, standards, and quality assurance procedures.
 
 
 Support internal and external audits and address any findings related to materials and corrosion management.
 
 
 Train and mentor junior engineers to build technical capabilities within the team.
 
 
 
 Education, Qualification &amp; Experience
 
 
 
 Degree in relevant engineering subject (B.Sc./B.Eng./M.Sc.); Chemical, Mechanical, Materials
 
 
 Sr. Engineer / Engineer shall have membership of an internationally accepted applicable professional
 
 
 
 Minimum 15 Years Of Experience In Oil &amp; Gas.
 
 
 
 Minimum 10 years of experience in Engineering Design (Concept / FEED / Detailed Design &amp; Operations)
 
 
 
 Experience In The Middle East Is Preferred.
 
 
 
 
 Moving forward together
 
 
 
 We&rsquo;re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
 
 
 We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
 
 
 And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
</div>

Senior Material Corrosion Engineer

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 
 General Responsibility
 
 
 
 
 
 Must have minimum 2 Years Experience in F&amp;B Luxury Hotels.
 
 
 
 <ul>
 <li>
 Oversee all front and back of the house restaurant operations.
 </li>
 <li>
 Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
 </li>
 <li>
 Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.
 </li>
 <li>
 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
 </li>
 <li>
 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
 <li>
 Maintain quality control for all food and beverage.
 </li>
 <li>
 Be reliable and ensure you and all team members are at work on time.
 </li>
 <li>
 Project future needs for goods, fruits, beverage stationary ,cleaning product order accordingly.
 </li>
 <li>
 Oversee heath code compliance and sanitation standards.
 </li>
 <li>
 Carry out all professionally reasonable instructions given by your superior.
 </li>
 <li>
 Monitoring inventory for CCG and all equipment required for outlets.
 </li>
 <li>
 Conducting regular inspection of dispense bar/ lounge bar to determine whether proper standards of hygiene.
 </li>
 <li>
 Monitoring the restaurant cash flow and settling outstanding bills.
 </li>
 <li>
 Checking in on dining guests to enquire about food and service quality.
 </li>
 <li>
 Resolving guests' complaints in professional manner.
 </li>
 <li>
 Generate weekly, monthly and annual reports.
 </li>
 <li>
 Attend quarterly P&amp;L meeting.
 </li>
 <li>
 Seek ways to cut waste and decrease operational costs.
 
 
 </li>
 </ul>
 
 PHYSICAL EFFORT:-
 
 
 
 This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.
 
 
 
 
 WORK CONTACTS: -
 
 
 Daily contact with restaurant manager or F&amp;B manager etc.
 
 
 
 
 WORKING CONDITION: -
 
 
 Must be able to work in a high volume fast paced environment.
 
 
 
 Technical Expertise Restaurant Supervisor
 
 
 
 <ul>
 <li>
 Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
 </li>
 <li>
 Ensure service style, tabletop and overall presentation of the product in accordance with the hotel&rsquo;s image.
 </li>
 <li>
 Responsible in making floor assignment during the shift.
 </li>
 <li>
 Responsible in keeping the operation running smoothly.
 </li>
 <li>
 Find the guest feedback and take necessary action if something is not match with the standard.
 </li>
 <li>
 Reviewing customers surveys to develop and implement way to improve customer service.
 
 
 </li>
 </ul>
 
 
 Bar Supervisor
 
 
 
 
 <ul>
 <li>
 Monitoring the bar operational and supporting the bar attendant if required.
 </li>
 <li>
 Ability to use standard software application and hotel systems including point of sale systems.
 </li>
 <li>
 Plan and control beverage inventory level
 </li>
 <li>
 Ensure all established standards of operation are implemented.
 </li>
 <li>
 Work together with accounting to prepare and implement inventory procedures
 </li>
 <li>
 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
 </li>
 <li>
 Work together with the outlet manager forconsistence work performance
 </li>
 <li>
 Maintaining effective controls in the Beverage Department.
 </li>
 <li>
 Responsible to train staff on daily basis
 </li>
 </ul>
</div>

F&B Team Lead

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