Technical Support Engineer

About Us:

At Hikvision, our vision is to “Empower vision for the security and sustainable growth of the world”. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.

Be part of a team that is making a difference.

1. Leadership : Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.
2. Culture : At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.
3. Benefits : We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.

Your Role:

As a Technical Support Engineer, you will have key responsibilities.

• Responsible for the technical support and service work for the headquarters to connect with overseas regions.
• Follow up business opportunities, facilitate the implementation of pre-sales projects, and work with local teams to complete KPIs.
• Lead the product access compliance management in the responsible region.
• Product training, explore customer needs and pain points, and cooperate with sales staff to complete distributor product training.
• Product management, push the R&D department and the marketing department to complete the release of overseas products and related documents.
• Cooperate with local sales team to provide necessary support.

What We're Looking for:

• Bachelor’s Degree in Engineering
• 3 years or above working as ELV presales and support Engineer, familiar with CCTV, Access control, intercom or other related ELV system and product
• CCNA, or pass other security manufacturer certified training is preferred
• Experience in dealing with Projects management
• Experience in Product selection and solution design
• Excellent public speaking skills and Good at making presentations
• Capable to deal with both pre-sales and after sales support
• Sensitive and always updated to new technology
• Strong logic and a sharp ability to locate technical issues
• Enthusiastic and responsible
• Good command on written and spoken English, experience in making testing reports and feedback would be an advantage

Join us:

If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.