sales executive

sales representative

sales manager

sales coordinator

sales officer

field agent

DBUILDERS-LAHORE

Location: 270 FF Block, DHA Phase 4 (Duplexes Beauty Salon), LahoreTimings: 6:00 PM &ndash; 3:00 AM (Monday to Friday)Job Description:We are looking for an energetic and motivated Calling Agent with 2&ndash;3 years of experience in SEO campaigns to join our team. The candidate will be responsible for handling outbound and inbound calls for our USA-based SEO campaign, engaging with clients professionally, and contributing to business growth.Key Responsibilities:<ul><li>Make outbound calls and respond to inbound inquiries for USA-based SEO campaigns.</li><li>Effectively communicate services and solutions to potential and existing clients.</li><li>Maintain professional relationships with clients to ensure customer satisfaction.</li><li>Achieve daily, weekly, and monthly targets set by the management.</li><li>Maintain call records, update CRM, and ensure data accuracy.</li><li>Work closely with the SEO and sales team to support campaign goals.</li></ul>Requirements:<ul><li>2&ndash;3 years of proven experience in SEO or digital marketing calling campaigns (USA-based preferred).</li><li>Excellent English communication skills (spoken and written).</li><li>Strong sales, persuasion, and negotiation skills.</li><li>Ability to work in night shift (6 PM &ndash; 3 AM).</li><li>Positive attitude, self-motivated, and target-driven.</li><li>Familiarity with SEO and digital marketing terminology will be an advantage.</li></ul>What We Offer:<ul><li>Competitive salary package with performance-based incentives.</li><li>Professional growth and career development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Fixed night shift (Monday to Friday).</li></ul>If you&rsquo;re passionate about sales and digital marketing, and you have the right experience, we&rsquo;d love to hear from you!Job Type: Full-timeWork Location: In person

Calling Agent

Brandix Soft

Brandix Soft is a leading digital solutions company providing premium services in SEO, Web Development, and Digital Advertising to businesses across the UK and US. We serve high-value clients and enterprise-level accounts, helping them scale through technical excellence and superior customer support.We are expanding our Client Support Team and are looking for confident, articulate, and customer-focused individuals who thrive in fast-paced, service-oriented environments.As a Client Support Representative, you will handle outbound and inbound support calls, manage client inquiries, and deliver exceptional service experiences. You will play a key role in driving customer satisfaction, supporting technical optimizations, and contributing to upsell opportunities.Key Responsibilities1. Client Support &amp; Communication<ul><li>Make 50&ndash;75 professional outbound support and follow-up calls daily</li><li>Address client inquiries, technical concerns, and service optimizations</li><li>Maintain high levels of client satisfaction with a consultative support approach</li><li>Accurately document all client interactions in the CRM system</li></ul>Performance Targets &amp; Service Quality<ul><li>Maintain a minimum of 60 quality calls per day</li><li>Achieve an 85%+ first-call resolution rate</li><li>Maintain a 4.8+ average customer satisfaction rating</li><li>Ensure compliance with service protocols and brand communication standards</li></ul>Upselling &amp; Client Education<ul><li>Identify 3&ndash;5 upsell opportunities weekly (bonus-eligible)</li><li>Proactively inform clients about additional services and performance upgrades</li><li>Support revenue generation by promoting relevant service enhancements</li></ul>Candidate RequirementsEssential Qualifications<ul><li>Minimum 6 months of call center experience (international campaigns preferred)</li><li>Fluent spoken and written English (neutral accent preferred)</li><li>Proficiency in CRM systems (e.g., HubSpot, Salesforce) and MS Office tools</li></ul>Core Skills<ul><li>Strong active listening and problem-solving skills</li><li>Professional phone presence and emotional intelligence</li><li>Ability to meet performance metrics in a fast-paced environment</li></ul>Preferred Attributes<ul><li>1+ year of experience supporting UK/US-based clients</li><li>Basic understanding of digital marketing services (SEO, PPC, Web)</li></ul>Work Schedule<ul><li>UK Shift: 1:00 PM &ndash; 10:00 PM (Monday to Friday)</li><li>US Shift: 6:00 PM &ndash; 3:00 AM (Monday to Friday)</li><li>Work Type: On-site only (no remote option)</li></ul>Compensation &amp; Benefits<ul><li>Competitive base salary (up to Rs. 75,000/month based on experience)</li><li>Performance bonuses for successful upsells and KPIs</li><li>Defined career progression path (Team Lead, Account Manager roles)</li><li>Work with global clients, including Fortune 500 and high-growth companies</li><li>Modern office space located in Gulberg, Lahore's commercial hub</li></ul>How to ApplySubmit your updated resume (highlighting relevant customer service experience) through Indeed or send directly to: Email: hrsales@brandixsoft.com WhatsApp: +92 325 5599973Office Location: Al Hafeez Shopping Mall, Gulberg III, LahoreNote: This is a full-time, on-site role. Only candidates based in Lahore will be considered. Only shortlisted applicants will be contacted.Job Type: Full-timePay: Up to Rs70,000.00 per monthExperience:<ul><li>international cold calling : 1 year (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In personApplication Deadline: 05/09/2025

Calling Agent Female (US)

Brandix Soft is a leading digital solutions company specializing in SEO, Web Development, and Digital Advertising for businesses across the UK and US. We work with high-value clients and enterprise-level accounts, delivering technical excellence and exceptional customer support.We are expanding our Client Support Team and seeking confident, articulate, and customer-focused individuals who thrive in fast-paced environments.Job Responsibilities<ul><li>Make 50&ndash;75 professional outbound and follow-up calls daily</li><li>Handle inbound client inquiries and provide service-related support</li><li>Resolve client concerns with a consultative support approach</li><li>Document all client interactions accurately in the CRM system</li><li>Maintain a minimum of 60 quality calls per day</li><li>Achieve an 85%+ first-call resolution rate</li><li>Maintain a 4.8+ customer satisfaction rating</li><li>Identify 3&ndash;5 upsell opportunities weekly (bonus-eligible)</li><li>Educate clients about additional services (SEO, PPC, Web solutions)</li><li>Ensure compliance with service protocols and communication standards</li></ul>Candidate RequirementsEssential:<ul><li>Minimum 6 months of call center experience (international preferred)</li><li>Fluent spoken and written English (neutral accent preferred)</li><li>Proficiency in CRM tools (e.g., HubSpot, Salesforce) and MS Office</li></ul>Core Skills:<ul><li>Strong active listening and problem-solving skills</li><li>Professional phone presence and emotional intelligence</li><li>Ability to meet performance targets in a fast-paced environment</li></ul>Preferred:<ul><li>1+ year of experience with UK/US-based clients</li><li>Basic knowledge of digital marketing services (SEO, PPC, Web)</li></ul>Work Schedule<ul><li>UK Shift: 1:00 PM &ndash; 10:00 PM (Mon&ndash;Fri)</li><li>US Shift: 6:00 PM &ndash; 3:00 AM (Mon&ndash;Fri)</li><li>On-site only (no remote option)</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary (up to Rs. 75,000/month, based on experience)</li><li>Performance bonuses for upsells and KPIs</li><li>Career growth opportunities (Team Lead, Account Manager roles)</li><li>Exposure to global clients, including Fortune 500 companies</li><li>Modern office in Gulberg, Lahore&rsquo;s commercial hub</li></ul>How to ApplyInterested candidates can apply directly through Indeed OR Send your updated resume to: Hrsales@brandixsoft.com WhatsApp: +92 325 5599973Note:<ul><li>This is a full-time, on-site role</li><li>Only candidates based in Lahore will be considered</li><li>Only shortlisted applicants will be contacted</li></ul>Job Type: Full-timePay: Up to Rs70,000.00 per monthExperience:<ul><li>International Cold Calling: 1 year (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Calling Agent Female US

CLOUD DATA PVT LTD

Job description: 1: Conduct on Site verification2: Document Verification3: Data Collecting5: Follow UpRequirements:<ul><li>Minimum Education: FA/Graduation</li><li>Salary: PKR 21,000/month + PKR 55 per visit incentive</li><li>Must own a motorbike and Android smartphone</li><li>Police Character Certificate required (after shortlisting)</li><li>Working Hours: 9:00 AM &ndash; 6:00 PM</li><li>Preference will be given to candidates residing in Lahore (outstation candidates will not be considered)</li><li>Candidates should have good communication skills and be punctual and reliable</li><li>Prior experience in field operations, collections, or customer visits will be an added advantage</li><li>Must be willing to work in outdoor/field environments</li><li>LOCATION: Lahore</li></ul>Job Type: Full-timePay: Rs21,000.00 - Rs30,000.00 per monthWork Location: On the road

Field Verification Officer

Al Fatah Travel & Tour

Job Postings for Al Fatah Travels - Lahore BranchWe're Hiring! Join the Al Fatah Travels team in Lahore! We're looking for passionate and driven individuals to fill exciting roles within our dynamic travel agency.Available Positions:<ul><li>Tickets Sales Agent</li><li>Tours Sales Agent</li><li>Umrah Sales Agent</li></ul>Benefits:<ul><li>Competitive salary packages</li><li>Opportunities for professional growth and development</li><li>Dynamic and supportive work environment</li><li>Be part of a leading travel agency in Pakistan</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Travel agency: 3 years (Required)</li></ul>Work Location: In person

Travel Consultant

Tkxel

<div>
 We&rsquo;re looking for a proactive and detail-oriented female officer to manage customer queries and social interactions across WhatsApp, Instagram, and Facebook with the added responsibility of monitoring and optimizing our AI-powered community agent. This role is ideal for someone who is digitally savvy, understands how people interact online, and can improve response quality and lead generation.
 
 
 
 Key Responsibilities:
 
 
 
 Customer Support, Social Media Handling &amp; AI Agent Optimization
 
 &bull; Respond to customer queries on WhatsApp, Instagram, and Facebook in a timely and friendly manner.
 
 &bull; Engage with incoming messages, comments, and story replies using brand-appropriate tone.
 
 &bull; Monitor the performance of our AI Agent across platforms &mdash; regularly review conversations, improve reply accuracy, and update content (FAQs, offers, fallback replies).
 
 &bull; Flag complex queries for manual handling and ensure smooth handover from AI to human.
 
 &bull; Optimize AI flows based on frequently asked questions, seasonal promotions, and campaign objectives.
 
 &bull; Maintain lead logs and ensure follow-ups are done on high-intent inquiries.
 
 
 
 Lead Generation &amp; Community Engagement
 
 
 &bull; Turn social/media inquiries into quality leads.
 
 &bull; Encourage deeper engagement via comments, stories, and DMs.
 
 &bull; Flag high-intent leads to the sales/reservation team when needed.
 
 &bull; Identify content gaps based on recurring queries and report to the marketing team.
 
 
 
 Key Performance Indicators (KPIs):
 
 
 &bull; Leads generated via WhatsApp &amp; social inboxes
 
 &bull; AI agent success rate (accuracy, fallback % reduction)
 
 &bull; Response time (target: under 5 minutes during working hours)
 
 &bull; Conversion rate from inquiry to booking/sign-up
 
 &bull; Community engagement (comments, replies, shares, DMs)
 
 
 
 Who You Are:
 
 
 &bull; 1&ndash;2 years experience in customer support, community handling, or digital communication
 
 &bull; Excellent written communication in English
 
 &bull; Familiar with Meta Business Suite, Instagram DM tools, and WhatsApp Business
 
 &bull; Comfortable learning and working with AI chatbots (training will be provided)
 
 &bull; Bonus: Familiar with wellness, travel, or hospitality space
 
 
 
 What You&rsquo;ll Get:
 
 
 &bull; Market-competitive salary with performance bonuses
 
 &bull; Exposure to next-gen AI + human hybrid support systems
 
 &bull; Growth path toward digital marketing, CX automation, or content roles
 
 &bull; Flexible, friendly work culture
 
 
 
 
</div>

Customer Support & Community Officer

ibex

<div>
 We are seeking a highly skilled and creative
 
 AI Agent Conversation Designer/Engineer
 
 to join our team and help shape the next generation of customer experience through intelligent virtual agents. This role sits at the intersection of
 
 conversation design, user experience, AI/NLP technologies, and CX strategy
 
 . You will be responsible for crafting natural, engaging, and effective conversations for AI-powered customer service bots, and for building the logic, flows, and backend integrations that power them.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and optimize conversational experiences across text, voice, and multimodal AI agents that serve customer-facing use cases.
 </li>
 <li>
 Collaborate with CX, product, and engineering teams to define intents, utterances, and dialogue flows aligned to business goals and customer needs.
 </li>
 <li>
 Use tools such as Dialogflow, Microsoft Bot Framework, Rasa, Kore.ai, or proprietary platforms to develop, test, and deploy virtual agents.
 </li>
 <li>
 Write natural, human-like copy that reflects brand voice while supporting task completion, escalation, and error handling.
 </li>
 <li>
 Analyze conversational data to continuously improve agent performance&mdash;tuning intents, training datasets, and optimizing flows.
 </li>
 <li>
 Integrate back-end systems and APIs to allow bots to handle dynamic requests (e.g., checking account status, processing returns, scheduling).
 </li>
 <li>
 Develop test cases and perform QA to ensure smooth, bug-free performance in production environments.
 </li>
 <li>
 Stay up to date with NLP, LLMs, and conversational AI innovations to inform ongoing development and optimization.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Linguistics, UX Design, Human-Computer Interaction, AI, or a related field. Or equivalent on the job experience
 </li>
 <li>
 3+ years of experience in conversation design, chatbot development, or NLP engineering.
 </li>
 <li>
 Proficiency in one or more bot development platforms: Google Dialogflow, AWS Lex, Rasa, Kore.ai, Cognigy, etc.
 </li>
 <li>
 Familiarity with programming languages (e.g., Python, JavaScript) and basic API integration.
 </li>
 <li>
 Understanding of machine learning and natural language understanding (NLU) principles.
 </li>
 <li>
 Strong grasp of UX best practices, persona development, and user-centric design.
 </li>
 <li>
 Experience with LLM integration and prompt engineering (e.g., OpenAI, Anthropic, Cohere) is a strong plus.
 </li>
 <li>
 Excellent problem-solving, collaboration, and communication skills.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience designing for voice assistants (e.g., Alexa, Google Assistant).
 </li>
 <li>
 Knowledge of analytics platforms (e.g., Voiceflow, Dashbot, Botanalytics) for bot performance tracking.
 </li>
 <li>
 Familiarity with customer service domains such as e-commerce, telecom, healthcare, or fintech.
 </li>
 <li>
 Background in multilingual or multicultural experience design.
 </li>
 </ul>
</div>

AI Conversation Engineer

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