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financial crimes fc manager and mlro

Tap Payments

<div>
 
 
 About Tap
 
 
 
 Tap Payments is revolutionizing online payments across the Kingdom of Bahrain by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. Are you ready to shape the future of payments?
 
 
 
 
 
 
 The Compliance Team
 
 
 
 Our Compliance team believes merchant payments should be ultra-safe and secure. That's why they work hand-in-hand with regulators throughout the region. With the key purpose of creating a safe transaction environment for our global merchants and if you share similar beliefs, this might be the team for you.
 
 
 
 
 
 The Financial Crimes (FC) Manager and MLRO will be responsible for overseeing the comprehensive anti-money-laundering (AML), anti-fraud (AF), Sanction, &amp; reporting unit by ensuring the implementation of the day-to-day tasks, along with the full integration of any regulatory requirements. You will also be tasked with the responsibility of creating, implementing &amp; monitoring an effective FC program.
 
 
 
 
 
 A MLRO must be approved by the Central Bank of Bahrain (&ldquo;CBB&rdquo;) prior to his/her appointment. The position of MLRO is a controlled function as per the CBB&rsquo;s Rulebook Financial Crime (&ldquo;FC&rdquo;) Module and the MLRO is an approved person.
 
 
 
 
 
 
 As a Tapster you will:
 
 
 <ul>
 <li>
 Establish and maintain Tap&rsquo;s AML/CFT policies and procedures
 </li>
 <li>
 Ensure that Tap complies with the AML Law and any other applicable AML/CFT legislation and the Rulebook&rsquo;s FC Module
 </li>
 <li>
 Ensure day-to-day compliance with the Company&rsquo;s own internal AML/CFT policies and procedures
 </li>
 <li>
 Act as Tap&rsquo;s main point of contact in respect of handling internal suspicious transactions reports from the Company&rsquo;s and as the main contact for the Financial Intelligence Directorate (&ldquo;FID&rdquo;), the CBB and other concerned bodies regarding AML/CFT
 </li>
 <li>
 Make external suspicious transactions reports to the FID and the CBB&rsquo;s Compliance Directorate
 </li>
 <li>
 Take reasonable steps to establish and maintain adequate arrangements for staff awareness and training on AML/CFT matters (whether internal or external)
 </li>
 <li>
 Produce annual reports on the effectiveness of the AML/CFT controls, for consideration by senior management
 </li>
 <li>
 Monitor on an on-going basis, what may constitute high- risk customer accounts
 </li>
 <li>
 Maintain all necessary CDD, transactions, STR and staff training records for the required periods
 </li>
 <li>
 Act as the MLRO responsible for ensuring that all transactions are compliant with the requirements of AML/CFT (including AFC) laws and regulations issued by the CBB
 </li>
 <li>
 Ensure compliance with the requirements of FC Module
 </li>
 <li>
 Monitor both domestic and international changes in applicable regulation and ensure that all relevant developments/changes are communicated to concerned staff
 </li>
 <li>
 Establish and maintain adequate systems, controls and policies to meet the requirements of the CBB and other applicable regulators
 </li>
 <li>
 Oversee and maintain logs, records, keeping all investigation results, reports, and documents.
 </li>
 <li>
 Responsible for the development &amp; delivery of all CBB related reports.
 </li>
 <li>
 Create and amend scenarios and their thresholds, and parameters according to the customers&rsquo; behaviour and risk-based approach.
 </li>
 <li>
 Responsible for the annual review of the efficiency and effectiveness of the transaction monitoring process.
 </li>
 <li>
 Responsible for the full delivery of the AML (and AFC) department projects such as acquiring or developing systems and controls.
 </li>
 <li>
 Creating and maintaining the AML/AFC risk registers.
 </li>
 </ul>
 
 
 
 
 
 What you will bring to the party:
 
 
 <ul>
 <li>
 4-6 years of role specific experience and a master of your craft
 </li>
 <li>
 An in depth knowledge of the Fintech landscape
 </li>
 <li>
 A teamwork mentality and a willingness to share your expertise and knowledge with others, whilst always being solution driven
 </li>
 <li>
 The people skills to lead tasks and objectives without extensive supervision, hands on in your approach, with team leader qualities
 </li>
 <li>
 Innovation at the forefront of everything you do and be able to handle the pressure of problems, constantly looking for future problems to solve.
 </li>
 <li>
 The ability to hold high level discussions and be able to communicate at all levels within the business
 </li>
 <li>
 Excellent communication skills in English &amp; Arabic, is preferred
 </li>
 <li>
 A degree is preferred, but sometimes the University of Life works just fine
 </li>
 <li>
 Understanding of GCC regulations or other international financial regulatory bodies
 </li>
 <li>
 Understanding of regulatory framework
 </li>
 <li>
 Resident in the Kingdom of Bahrain
 </li>
 <li>
 Bahrain nationality holder
 </li>
 </ul>
 
 
 
 
 
 Are you ready to shape the future of payments in MENA?
 
 
</div>

Financial Crimes (FC) Manager and MLRO

Bybit

<div>
 
 
 About the Role
 
 
 
 We are seeking an experienced
 
 Compliance Manager
 
 to join our team and take ownership of regulatory compliance across multiple jurisdictions. This role will carry
 
 MLRO (Money Laundering Reporting Officer) responsibilities
 
 and will play a key part in
 
 regulatory license applications
 
 (e.g., Virtual Asset, Payment Services, EMI, or MiFID). The ideal candidate will have a strong background in financial services or virtual assets, with proven expertise in AML/CFT, licensing, and regulatory engagement.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. MLRO Responsibilities
 
 
 <ul>
 <li>
 Act as the appointed
 
 MLRO
 
 for relevant licensed entities.
 </li>
 <li>
 Monitor transactions, review alerts, and oversee AML/CFT investigations.
 </li>
 <li>
 Ensure timely submission of
 
 Suspicious Transaction Reports (STRs)
 
 to the authorities.
 </li>
 <li>
 Maintain AML/CFT policies, procedures, and risk assessments in line with local regulatory requirements.
 </li>
 <li>
 Liaise with regulators, auditors, and law enforcement agencies on AML/CFT matters.
 </li>
 <li>
 Provide AML/CFT training and guidance to internal teams.
 </li>
 </ul>
 
 
 2. Licensing &amp; Regulatory Affairs
 
 
 <ul>
 <li>
 Lead and manage
 
 license application processes
 
 in multiple jurisdictions (e.g., Bahrain, Georgia, UAE, EU).
 </li>
 <li>
 Prepare, review, and submit regulatory applications, notifications, and periodic reports.
 </li>
 <li>
 Engage directly with regulators during the application and ongoing supervision process.
 </li>
 <li>
 Monitor regulatory developments and ensure business alignment with new requirements.
 </li>
 <li>
 Support expansion initiatives by advising senior management on licensing strategy and compliance obligations.
 </li>
 </ul>
 
 
 3. General Compliance Management
 
 
 <ul>
 <li>
 Develop, implement, and maintain compliance frameworks across business operations.
 </li>
 <li>
 Conduct internal compliance reviews and risk assessments.
 </li>
 <li>
 Collaborate with business units (Product, Operations, Risk, Legal) to embed compliance in daily processes.
 </li>
 <li>
 Advise senior management on compliance risks and provide strategic solutions.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Law, Finance, Business, or related discipline.
 </li>
 <li>
 Minimum
 
 3-5 years of compliance/AML experience
 
 in financial services, fintech, or virtual assets.
 </li>
 <li>
 Prior
 
 MLRO or Deputy MLRO experience
 
 is strongly preferred.
 </li>
 <li>
 Proven track record in handling
 
 regulatory license applications
 
 .
 </li>
 <li>
 Solid understanding of AML/CFT regulations, sanctions, and financial crime compliance.
 </li>
 <li>
 Strong communication skills to engage with regulators, management, and cross-functional teams.
 </li>
 <li>
 Professional certifications such as
 
 CAMS, ICA, or equivalent
 
 are an advantage.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 
 At Bybit, we are committed to fostering a supportive and enriching work environment.
 
 
 Our benefits include:
 
 <ul>
 <li>
 Study Growth Fund: We support your professional development and continuous learning.
 </li>
 <li>
 Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
 </li>
 <li>
 Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
 </li>
 <li>
 Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
 </li>
 <li>
 Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
 </li>
 </ul>
</div>

Compliance Officer ( Licensing and MLRO)

Wello

<div>
 
 
 Job Title
 
 : Money Laundering Reporting Officer (MLRO)
 
 
 
 Location
 
 : Manama, Bahrain
 
 
 
 Employment Type
 
 : Full-time
 
 
 
 About Wello:
 
 
 
 Wello is a Web3-enabled fintech company on a mission to redefine global payments and
 
 
 remittances. By combining self-custody wallets, compliant fiat ramps, and stablecoin-based
 
 
 infrastructure, we&rsquo;re building a faster, cheaper, and more inclusive way to move money
 
 
 across borders. As we expand into the Middle East, our Bahrain entity will serve as a
 
 
 strategic hub for regional operations and regulatory licensing.
 
 
 
 Position Overview:
 
 
 
 We are seeking a highly skilled and motivated Money Laundering Reporting Officer (MLRO)
 
 
 for Wello Bahrain. The MLRO will be instrumental in ensuring the company&rsquo;s adherence to
 
 
 Bahrain&rsquo;s anti-money laundering (AML) and counter-terrorism financing (CTF) regulatory
 
 
 obligations as prescribed by the Central Bank of Bahrain (CBB). The successful candidate
 
 
 must possess strong knowledge of local AML/CTF frameworks and have a proven track
 
 
 record of implementing and managing compliance programs within the financial services
 
 
 sector.
 
 
 
 Key Responsibilities:
 
 
 
 ● Develop, implement, and maintain a robust AML/CTF compliance framework in line with Bahrain&rsquo;s CBB Rulebook, including regular risk assessments and control enhancements.
 
 
 ● Serve as the designated reporting officer for suspicious transaction reports (STRs) and ensure timely and accurate filing with the Financial Intelligence Directorate (FID)of Bahrain.
 
 
 ● Lead internal AML/CTF investigations and oversee the resolution and documentation of any identified compliance issues.
 
 
 ● Provide AML/CTF training to relevant staff and ensure ongoing education in line with the latest regulatory updates and typologies.
 
 
 ● Monitor transactions, customer activity, and account behavior to identify potential risks and ensure effective application of the risk-based approach.
 
 
 ● Conduct internal audits and compliance reviews to assess the effectiveness of AML controls and identify improvement opportunities.
 
 
 ● Maintain professional relationships and communications with the Central Bank of Bahrain and other competent authorities regarding AML/CTF compliance.
 
 
 ● Assist with customer due diligence (CDD), enhanced due diligence (EDD), and onboarding reviews to ensure regulatory alignment.
 
 Qualifications and Skills:
 
 
 
 ● Bachelor's degree in Law, Finance, Business Administration, or a related discipline. CAMS or equivalent certification preferred.
 
 
 ● Minimum 2 years of experience in an AML/CTF compliance role, ideally in Bahrain or within the GCC region.
 
 
 ● Strong understanding of Bahrain&rsquo;s AML/CTF laws, CBB Rulebook Volume 6 (Capital Markets) and Volume 5 (Specialized Licensees), and FATF recommendations.
 
 
 ● Demonstrated ability to lead risk assessments and investigations with a high degree of diligence and confidentiality.
 
 
 ● Knowledge and experiences of cross-border payments and remittance business is a big plus.
 
 
 ● Exceptional communication, training, and stakeholder engagement skills.
 
 
 ● Fluency in English is required; proficiency in Arabic is highly desirable.
 
</div>

Anti-Money Laundering Officer

Crypto.com

<div>
 
 
 The Bahrain-based MLRO (Senior Manager ) will report to the Regional MEA Head of Compliance. You will be responsible for supporting
 
 Crypto.com
 
 &rsquo;s Bahrain business in their regulatory licensing application(s) with the Central Bank of Bahrain, compliance obligations, including daily management of the Bahrain Compliance Program, management of independent reviews/external audits, preparing and submitting regulatory reports, maintaining program documentation tracking, and providing recommendations in program improvements.
 
 
 
 
 
 
 
 You will also support the Regional MEA Head of Compliance in other Middle East markets.
 
 
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Facilitates the development and maintenance of an appropriate compliance culture within the Company in Bahrain
 </li>
 <li>
 Ensures robust policies and controls are in place and in line with regulatory requirements in Bahrain
 </li>
 <li>
 Provides regulatory updates to the Board on the state of the Compliance Program in Bahrain and escalates any significant risks as soon as appropriate
 </li>
 <li>
 Acts as the Money Laundering Reporting Officer (MLRO) for the Bahrain operations
 </li>
 <li>
 Monitors, reviews, and communicates to all relevant stakeholders any significant regulatory developments within the business environment in Bahrain, actively developing technical knowledge in relation to the regulatory framework governing card issuance activities
 </li>
 <li>
 Supports regulatory license applications and acts as our regulatory liaison in Bahrain
 </li>
 <li>
 Maintains relationships with regulators such as the Central Bank of Bahrain and other relevant authorities in Bahrain
 </li>
 <li>
 Oversees the effective implementation of internal compliance policies and procedures for card issuance in
 </li>
 <li>
 Liaises with internal (e.g., Legal, Compliance, Finance, IT, Security, etc.) and external (external counsel, consultants, etc.) stakeholders to ensure accurate reporting to regulatory bodies in Bahrain
 </li>
 <li>
 Responds to law enforcement requests and inquiries in Bahrain as appropriate
 </li>
 <li>
 Performs regular internal reviews to ensure full compliance with all regulatory requirements in Bahrain
 </li>
 <li>
 Prepares and implements action plans to remedy any identified regulatory compliance shortfalls for the Bahrain market and escalates recommendations to senior leadership on the required actions
 </li>
 <li>
 Performs other duties and responsibilities as needed from time to time to ensure compliance with regulatory requirements in Bahrain in accordance with the company's global standards
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Minimum of eight years of relevant experience working within a regulated financial institution; or a regulatory authority; or a law firm handling compliance matters relating to AML and applicable payments services and other traditional finance laws and regulations
 </li>
 <li>
 Locally recognized qualification/s related to the role in Bahrain
 </li>
 <li>
 Experience within the digital assets industry (cryptocurrency) is strongly preferred and advantageous
 </li>
 <li>
 An understanding of AML regulations and payments services legislation within the banking/financial services industry in Bahrain, particularly concerning card issuance
 </li>
 <li>
 Demonstrating an understanding of regulatory requirements vs. "best practices" in compliance is critical, coupled with the ability to distill and discern important information from regulatory guidance, statutes and regulations, audit findings, and determine how it impacts the business in Bahrain
 </li>
 <li>
 Excellent written, verbal and interpersonal communication skills and a proven history of working effectively with people at all levels across a decentralized international and matrixed environment
 </li>
 <li>
 Motivated and solution-oriented, with the ability to work successfully across multiple cultures and with demonstrated success working closely within a team as well as independently
 </li>
 <li>
 Perform and execute to a high standard
 
 </li>
 </ul>
 
 
 
 
</div>

Senior Compliance & FinCrime Manager (MLRO)

Propel Consult

General:<ul><li>Review client due diligence documentation and approve records per the company&rsquo;s AML/CFT policy and procedures.</li><li>Assist in performing AML Compliance quality testing, evaluate process deficiencies, and recommend corrective actions to the MLRO/Head of Compliance.</li><li>Stay updated on the latest AML landscape to assess and identify emerging risks and recommend program enhancements.</li><li>Identify and escalate unusual activity or cases that do not meet internal guidelines, regulations, and AML laws.</li><li>Support the Head of Compliance in implementing the board-approved compliance program.</li><li>Highlight concerns of non-compliance and suggest necessary revisions to management.</li><li>Conduct daily transaction monitoring and enhanced due diligence on internal alerts, providing reports to MLRO/DMLRO.</li><li>Assist in preparing annual compliance-related reports.</li><li>Handle ad-hoc assignments delegated by the Head of Compliance.</li></ul>Qualifications:<ul><li>1 to 2 years of experience in Compliance/AML/Risk functions within a financial institution or related field.</li><li>Proficient in MS Excel and associated analytical tools.</li><li>Detail-oriented with a strong work ethic.</li><li>Professional certifications (CAMS/ICA Advanced Certification or equivalent) are preferred but not mandatory.</li><li>Knowledge of digital assets is preferred.</li></ul>Skills:<ul><li>Thorough understanding of AML/CFT policies and procedures.</li><li>Ability to analyze data and identify patterns.</li><li>Strong communication skills, both written and verbal.</li><li>Ability to work independently and as part of a team.</li><li>Proactive in staying updated on the latest AML regulations.</li><li>Adaptable to handle changing priorities and ad-hoc assignments.</li></ul>Job Type: Full-time

AML Analyst

Ebdaa for Microfinance - Bahrain

<div>
 🌟 Job Opportunity: Risk, Compliance &amp; AML Officer
 
 
 
 
 📍
 
 Location:
 
 Manama, Bahrain (On-site)
 
 
 🏢
 
 Company:
 
 Ebdaa Microfinance Company
 
 
 About Ebdaa
 
 Ebdaa Microfinance Company is one of the pioneering institutions in the Kingdom of Bahrain providing inclusive financial services to micro and small entrepreneurs. Since its establishment, Ebdaa has empowered thousands of clients by supporting their entrepreneurial ambitions with responsible lending, innovative financial products, and a strong commitment to social impact.
 
 
 Role Overview
 
 We are seeking a
 
 Risk, Compliance &amp; AML Officer
 
 to strengthen Ebdaa&rsquo;s governance and control environment. The role is essential in ensuring the Company&rsquo;s compliance with the
 
 Central Bank of Bahrain&rsquo;s (CBB) regulations
 
 , international microfinance standards, and best practices in
 
 risk management, compliance, and financial crime prevention
 
 .
 
 
 Key Responsibilities
 
 The successful candidate will:
 
 
 
 Risk Management
 
 <ul>
 <li>
 Maintain and implement a
 
 Risk Management Framework
 
 covering credit, operational, liquidity, and strategic risks.
 </li>
 <li>
 Conduct
 
 risk identification, assessment, monitoring, and reporting
 
 to management and the Board.
 </li>
 <li>
 Develop and oversee policies on
 
 credit risk
 
 (loan assessment, provisioning, collateral),
 
 operational risk
 
 (business continuity, outsourcing, security), and
 
 liquidity risk
 
 .
 </li>
 <li>
 Ensure effective
 
 early-warning systems
 
 and internal controls are in place.
 
 </li>
 </ul>
 
 Compliance
 
 <ul>
 <li>
 Ensure adherence to all applicable
 
 CBB Rulebook Volume 5
 
 requirements for specialized licensees (microfinance).
 </li>
 <li>
 Monitor compliance with laws, regulations, and
 
 consumer protection standards
 
 (fair treatment, transparent pricing, complaint handling).
 </li>
 <li>
 Review and approve internal policies, procedures, and marketing materials for regulatory compliance.
 </li>
 <li>
 Prepare and submit periodic compliance reports to the CBB and senior management.
 
 </li>
 </ul>
 
 AML / CFT
 
 <ul>
 <li>
 Act as the designated
 
 AML/CFT Officer (MLRO/DMLRO)
 
 , overseeing all anti-money laundering and counter-terrorism financing activities.
 </li>
 <li>
 Implement a
 
 risk-based approach
 
 to customer due diligence (CDD/EDD) and ongoing monitoring.
 </li>
 <li>
 Manage the
 
 screening process for sanctions and PEPs
 
 .
 </li>
 <li>
 Ensure timely filing of
 
 Suspicious Transaction Reports (STRs)
 
 and coordinate with the Financial Intelligence Directorate (FID).
 </li>
 <li>
 Maintain AML/CFT training programs for staff and ensure company-wide awareness.
 </li>
 <li>
 Oversee recordkeeping and reporting obligations as per CBB requirements.
 
 </li>
 </ul>
 
 Governance &amp; Reporting
 
 <ul>
 <li>
 Support the Board and management in fulfilling their
 
 risk oversight responsibilities
 
 .
 </li>
 <li>
 Liaise effectively with regulators, auditors, and stakeholders.
 </li>
 <li>
 Promote a culture of
 
 compliance, transparency, and client protection
 
 within the organization.
 
 </li>
 </ul>
 Desired Qualifications &amp; Education
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 in Finance, Accounting, Business Administration, Law, or related fields (Master&rsquo;s preferred).
 </li>
 <li>
 
 3&ndash;6 years of experience
 
 in risk management, compliance, and/or AML within financial services; microfinance or NBFI experience is highly desirable.
 </li>
 <li>
 
 Professional certifications
 
 in compliance or AML (e.g., CAMS, ICA, or equivalent) strongly preferred.
 </li>
 <li>
 In-depth knowledge of the
 
 CBB Rulebook (Volume 5)
 
 , international AML/CFT standards (FATF), and microfinance client protection principles.
 </li>
 <li>
 Strong analytical, reporting, and policy drafting skills.
 </li>
 <li>
 Fluency in
 
 Arabic and English
 
 (spoken and written).
 
 </li>
 </ul>
 Why Join Us?
 <ul>
 <li>
 Be part of a mission-driven institution dedicated to
 
 financial inclusion and social impact
 
 .
 </li>
 <li>
 Opportunity to contribute to
 
 strengthening governance and risk culture
 
 in one of Bahrain&rsquo;s leading microfinance companies.
 </li>
 <li>
 Competitive compensation and opportunities for professional growth.
 
 </li>
 </ul>
 How to Apply
 
 If you are ready to take on this exciting challenge, please submit your
 
 CV
 
 and
 
 cover letter
 
 via LinkedIn or email us at:
 
 ceo@ebdaabank.com
 
 , mentioning
 
 Risk, Compliance &amp; AML Officer
 
 in the subject line.
 
</div>

Risk, Compliance, and AML Officer

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25130327
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
 </li>
 <li>
 Empowers associates to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures associates understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of associate and guest accidents.
 </li>
 <li>
 Observes service behaviors of associates and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures associates are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Manager on Duty

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