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Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Salt

<div>
 
 
 🤖 Head of Product - FinTech
 
 
 
 
 📍 Riyadh
 
 
 
 
 💰 USD 14,500 per month - tax-free
 
 
 
 
 
 
 I am looking for a strategic and hands-on
 
 Head of Product
 
 to lead the vision, strategy, and delivery of a cutting-edge fintech platform in Riyadh. This is a rare opportunity to build, scale, and own products that align with my clients group strategy and regulatory requirements.
 
 
 
 
 
 
 1. Product Strategy &amp; Ownership
 
 
 <ul>
 <li>
 Define and drive the product vision and roadmap, aligned with the MD/CPO and overall group strategy.
 </li>
 <li>
 Translate regulatory, risk, and commercial requirements into actionable product initiatives.
 </li>
 <li>
 Prioritize initiatives using data, customer insights, and regulatory considerations, including SAMA Sandbox phases and go/no-go gates.
 </li>
 <li>
 Maintain a clear product architecture and scope across core platforms, customer journeys, integrations, and APIs.
 </li>
 </ul>
 
 
 2. Product Delivery &amp; Execution
 
 
 <ul>
 <li>
 Lead the end-to-end product lifecycle: discovery, requirements gathering, UX design, specifications, delivery, launch, and post-launch optimization.
 </li>
 <li>
 Break roadmap themes into well-structured epics and user stories with clear acceptance criteria for engineering.
 </li>
 <li>
 Facilitate sprint planning, backlog grooming, and agile rituals to ensure timely, high-quality delivery.
 </li>
 <li>
 Embed regulatory, risk, compliance, and security requirements into product design from the outset.
 </li>
 <li>
 Manage product documentation for SAMA Sandbox and partners, including flows, BRDs/PRDs, risk controls, and customer journeys.
 </li>
 </ul>
 
 
 3. Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, mentor, and develop mid-level Product Managers into a high-performing product team.
 </li>
 <li>
 Set clear objectives, KPIs, and development plans for team members.
 </li>
 <li>
 Establish and uphold product best practices, including discovery methods, documentation standards, experimentation frameworks, and stakeholder updates.
 </li>
 <li>
 Foster a culture of accountability, ownership, and fast-paced delivery.
 </li>
 </ul>
 
 
 4. Stakeholder Management &amp; Governance
 
 
 <ul>
 <li>
 Serve as the primary product liaison to the MD/CPO and leadership team.
 </li>
 <li>
 Collaborate closely with Risk &amp; Compliance, Technology, Operations &amp; Customer Support, and Commercial &amp; Partnerships teams.
 </li>
 <li>
 Contribute to SAMA interactions from a product perspective, explaining flows, controls, and proposed changes.
 </li>
 </ul>
 
 
 5. Data, Customer Insight &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Define, monitor, and optimize core product KPIs (activation, usage, conversion, NPS, risk metrics).
 </li>
 <li>
 Establish feedback loops through user research, client input, and operational insights, translating findings into actionable backlog items.
 </li>
 <li>
 Use experimentation, including A/B tests, pilots, and controlled rollouts, to validate product hypotheses within regulatory limits.
 </li>
 <li>
 Continuously refine customer journeys to minimize risk, cost, friction, and time-to-value.
 </li>
 </ul>
 
 
 Who You Are
 
 
 <ul>
 <li>
 A hands-on product leader with proven fintech experience.
 </li>
 <li>
 Deep understanding of SAMA regulations and experience building compliant, scalable financial products.
 </li>
 <li>
 Skilled in leading and growing product teams.
 </li>
 <li>
 A strong collaborator, capable of balancing multiple stakeholder priorities across regulatory, technical, and commercial domains.
 </li>
 </ul>
 
 
 
 
 This role offers the chance to shape the future of fintech in Riyadh while leading a talented product team in a highly dynamic environment.
 
</div>

Head of Product

CodeNinja

About the Company
 Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.
 About the role
 We are seeking a IBM API Connect & DataPower Integration Specialist (FinTech Integration Officer) to lead integration, onboarding, and certification activities for new FinTech partners within the Open Banking ecosystem. This role is suited for mid-senior professionals with 5–8 years of experience in API integration, financial services, or Open Banking environments. The ideal candidate will have strong expertise in API testing, IBM API Connect, DataPower, and partner lifecycle management. Arabic-speaking candidates are preferred.
 Key Responsibilities
 <ul>
<li>Lead technical onboarding, integration, and certification processes for FinTech partners, ensuring alignment with Open Banking standards.</li>
<li>Perform IBM API Connect and DataPower gateway validations, including API testing, payload verification, and security checks.</li>
<li>Coordinate partner timelines from sandbox certification to production cutover, including post-go-live monitoring.</li>
<li>Collaborate with Operations, Product, Security, and cross-functional teams to validate compliance and readiness requirements.</li>
<li>Maintain detailed onboarding trackers, documentation, integration logs, and performance reports.</li>
<li>Act as the primary liaison between FinTech partners and internal teams for both technical and business onboarding.</li>
<li>Ensure all integration activities follow compliance, governance, and operational standards.</li>
</ul>
Requirements: 
<ul>
<li>5–8 years of experience in FinTech, Open Banking, API Integration, or similar roles.</li>
<li>Strong hands-on experience with IBM API Connect, IBM DataPower, and API gateway tools.</li>
<li>Deep understanding of API testing, payload validation, authentication, and security protocols.</li>
<li>Experience coordinating FinTech partner onboarding from sandbox to production.</li>
<li>Familiarity with Open Banking frameworks, API standards, and KSA regulatory environments.</li>
<li>Strong coordination and communication skills for managing partners and internal teams.</li>
<li>Ability to maintain documentation, trackers, and performance dashboards.</li>
<li>Arabic-speaking candidates are preferred.</li>
</ul>
Why Join Us
 <ul>
<li>Work directly with leading FinTech partners and Open Banking programs in the region.</li>
<li>Gain hands-on experience with advanced API gateway tools like IBM API Connect and DataPower.</li>
<li>Be part of high-impact integration and onboarding initiatives shaping the financial ecosystem.</li>
<li>Collaborate with cross-functional teams across Product, Security, Operations, and Engineering.</li>
<li>Grow your career in FinTech integrations, technical onboarding, and Open Banking architecture roles.</li>
</ul>
Disclaimer
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.

IBM API Connect & DataPower Integration Specialist

TerraPay

<div>
 
 
 Title: Business Development Manager
 
 
 
 
 
 
 Location: KSA
 
 
 
 
 
 
 Role overview:
 
 
 
 
 
 The Business Development (BD) Manager/ Country Manager will spearhead the search for new customers and partners across the KSA region. This role demands a results-oriented individual with a target-driven approach, a strong passion for achieving measurable outcomes, and a proven track record in the money-movement, money-transfer, or remittance services industry.
 
 
 The ideal candidate possesses a
 
 hunter mindset
 
 , excelling at driving new business opportunities while fostering and maintaining relations with existing clients. This individual will play a pivotal role in expanding TerraPay's footprint in the KSA region, contributing significantly to our global growth and market leadership.
 
 
 
 
 How you will create impact:
 
 
 
 
 
 
 1. Expand TerraPay's Global Footprint:
 
 
 <ul>
 <li>
 Identify and launch new Send Partners and opportunities within TerraPay's network across the KSA region.
 </li>
 <li>
 Foster strong relationships with strategic partners, including financial institutions, fintech platforms, and payment service providers.
 </li>
 <li>
 Develop a pipeline of outbound opportunities in the KSA region to position it as a major Send Region.
 </li>
 </ul>
 
 
 2. Drive Product Excellence
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams to ensure TerraPay's offerings remain competitive in the KSA market.
 </li>
 <li>
 Negotiate optimal terms with partners to maximize value in the region.
 </li>
 <li>
 Continuously identify opportunities to enhance existing product offerings and introduce innovations tailored to KSA market needs.
 </li>
 </ul>
 
 
 3. Optimize FX Operations
 
 
 <ul>
 <li>
 Understand foreign exchange dynamics specific to the KSA market.
 </li>
 <li>
 Build a network for efficient FX sourcing and management.
 </li>
 </ul>
 
 
 4. Partner Management and Performance
 
 
 <ul>
 <li>
 Hold Send partners accountable for achieving agreed-upon performance metrics.
 </li>
 <li>
 Drive continuous improvement initiatives with partners.
 </li>
 <li>
 Collaborate with Receive markets globally to deliver targeted volumes from the KSA.
 </li>
 </ul>
 
 
 5. Customer-Centric Approach
 
 
 <ul>
 <li>
 Maintain a deep understanding of customer preferences and needs within the remittance and payments landscape.
 </li>
 <li>
 Integrate customer feedback into product development and channel expansion strategies.
 
 </li>
 </ul>
 
 
 Essential qualifications:
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 10+ years in Payments, Fintech, or Financial Services, with hands-on experience in B2B sales.
 </li>
 <li>
 Experience working with Money Remittance, PSPs, or financial services platforms is strongly preferred.
 </li>
 </ul>
 
 
 Skills and Attributes:
 
 
 <ul>
 <li>
 
 CRM Savvy:
 
 Proficiency in using CRM tools to manage pipelines and client interactions.
 </li>
 <li>
 
 Target-Driven:
 
 A track record of exceeding sales and business development targets.
 </li>
 <li>
 
 Adaptability:
 
 A self-motivated individual who thrives in a fast-paced, dynamic environment.
 </li>
 <li>
 
 Strong Relationship Builder:
 
 Ability to cultivate and maintain effective relationships with clients, partners, and third parties.
 </li>
 <li>
 
 Detail-Oriented:
 
 Impeccable attention to detail in all aspects of work.
 </li>
 </ul>
 
 
 Market Knowledge:
 
 
 <ul>
 <li>
 Deep understanding of the money-transfer and remittance markets, including regulatory frameworks such as AML and FinCEN.
 </li>
 </ul>
 
 
 Language Skills:
 
 
 <ul>
 <li>
 Fluent in English, because communication is key.
 </li>
 </ul>
 
 
 Location
 
 
 <ul>
 <li>
 The job requires the candidate should be based out of KSA and experience in Saudi Market is mandatory.
 </li>
 </ul>
 
 
 Interview rounds &amp; assessments:
 
 
 
 
 
 
 Table for Two:
 
 
 A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.
 
 
 
 Beyond the Bio:
 
 
 A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.
 
 
 
 Manager Meetup:
 
 
 A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.
 
 
 
 Let's Collab:
 
 
 A cross-functional round that offers insights into other teams and functions and explores how your role aligns with them. (Only if recommended by the Hiring Manager.)
 
 
 
 Hot Seat:
 
 
 A cultural fit round that includes an overview of the company's core values and long-term plans.
 
 
 
 Why TerraPay:
 
 
 
 
 
 TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.
 
 
 Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.
 
 
 We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.&nbsp;
 
 
 
 Our culture &amp; core values:
 
 
 
 At TerraPay, we don't just talk about our values&mdash;we live by them.
 
 Humility, ownership &amp; responsibility, entrepreneurship, global citizenship, and trusting empowerment
 
 are the principles that guide everything we do. If you're looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.
 
 
 With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we've got you covered. Join us in one of our
 
 10 offices worldwide and
 
 collaborate with a diverse team representing
 
 40+ nationalities
 
 .
 
 
</div>

Country Manager

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 
 <ol>
 <li>
 
 Role Purpose
 
 </li>
 </ol>
 
 The Key Account Manager is responsible for managing and growing HALA&rsquo;s most strategic merchant and enterprise relationships. This role ensures high client satisfaction, drives retention, and unlocks revenue opportunities across HALA&rsquo;s financial and payment solutions. The position requires strong commercial acumen, relationship management skills, and the ability to work cross-functionally within a fast-paced fintech environment.
 
 
 &nbsp;
 
 <ol>
 <li>
 
 Key Responsibilities
 
 
 Client Relationship Management:
 </li>
 </ol>
 
 Serve as the primary point of contact for key merchants and partners.
 
 
 Develop and maintain strong, long-term relationships built on trust, responsiveness, and value delivery.
 
 
 Conduct regular business reviews and ensure consistent engagement.
 
 
 &nbsp;
 
 
 Commercial &amp; Strategic Growth:
 
 
 Develop account strategies to grow revenue, expand product usage, and increase transaction volumes.
 
 
 Identify and execute upselling and cross-selling opportunities across HALA&rsquo;s fintech offerings.
 
 
 Manage renewals, contracts, and price discussions to ensure mutually beneficial outcomes.
 
 
 &nbsp;
 
 
 Operational Excellence:
 
 
 Coordinate with internal teams (Product, Customer Support, Operations, Risk, Compliance) to ensure client needs are met.
 
 
 Oversee onboarding, integration, and project delivery for key accounts.
 
 
 Resolve client issues promptly and escalate when required.
 
 
 &nbsp;
 
 
 Business Insights &amp; Reporting:
 
 
 Track account performance, KPIs, profitability, and portfolio health.
 
 
 Prepare reports, forecasts, and insights for leadership.
 
 
 Stay updated on market trends, competitor offerings, and regulatory developments.
 
 
 
 &nbsp;
 
 
 <ol>
 <li>
 
 Qualifications
 
 
 Education:
 </li>
 </ol>
 
 Bachelor&rsquo;s degree in Business, Finance, Marketing, or related field.
 
 
 MBA or equivalent is a plus.
 
 
 &nbsp;
 
 
 Experience:
 
 
 3&ndash;7+ years of experience in key account management, relationship management, merchant success, or B2B sales.
 
 
 Experience in fintech, payments, POS, digital financial services, or related industries is highly preferred.
 
 
 Proven track record of managing enterprise accounts and achieving revenue targets.
 
 
 &nbsp;
 
 
 Skills &amp; Competencies:
 
 
 Strong commercial acumen and negotiation skills.
 
 
 Excellent communication, presentation, and interpersonal skills.
 
 
 Ability to interpret data and provide insights.
 
 
 High sense of ownership, resilience, and customer-centric mindset.
 
 
 Fluency in English and Arabic.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Key Account Manger

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
Tabby is seeking a Partner Support Team Leader who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams. 
</div><div>
 
This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3> 
<ul>
<li>
Team Leadership &amp; Coaching<ul>
<li>Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).</li>
<li>Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s.</li>
Create and maintain development plans to grow skills and retain top performers. 
<li>
</li></ul></li><li>Operational Delivery<ul>
<li>Manage daily workflows, escalations, and partner deliverables across multiple support channels.</li>
<li>Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls).</li>
Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling. 
<li>
</li></ul></li><li>Quality &amp; Process Management 
<ul>
<li>Participate in QA monitoring and ensure action plans are executed.</li>
<li>Champion the side-ticket and escalation framework to maintain efficiency and traceability.</li>
<li>Keep the team updated on product/process changes and industry trends.</li>
Identify opportunities for automation and workflow improvement to enhance partner experience. 
<li>
</li></ul></li><li>Stakeholder &amp; Business Alignment</li>
<li>Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.</li>
<li>Support delivery of business targets through reporting, root-cause analysis, and solution proposals.</li>
<li>Escalate high-impact issues to senior management with clear data and recommendations.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Proven success in contact center or B2B support leadership (1+ years as TL or Manager).</li>
<li>Experience with financial services, fintech, banking, or e-commerce preferred.</li>
<li>Strong coaching, people development, and performance management skills.</li>
<li>Excellent analytical and problem-solving abilities; able to turn data into action.</li>
<li>Fluency in English (B2+) required; strong Arabic is an advantage.</li>
<li>Experience in remote or distributed team management is a plus.</li>
<li>Confident handling demanding partners, escalations, and sensitive situations.</li>
<li>Skilled in reporting and presenting findings to management.</li>
<li>Bachelor&rsquo;s degree in a relevant discipline (business, operations, or related field).</li></ul><div></div><h3 class="jobSectionHeader"> 
Job Benefits</h3> 
<ul>
<li>
Quarterly Bonus based on achieving operational targets.</li>
<li>Career Growth Opportunities, subject to business needs and performance.</li>
<li>Rotational Shifts: 24/7 operation, 5 working days per week, 9-hour shifts including breaks.</li>
<li>Exposure to a high-growth fintech environment with opportunities to shape operational excellence.</li></ul> 
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Partner Support Team Leader , Saudi Resident

ClearGrid

<div>
 
 About ClearGrid
 
 
 
 ClearGrid is on a mission to
 
 revolutionize the debt resolution industry
 
 by leveraging
 
 AI, automation, and real-time data
 
 to fundamentally transform collections. We're a fast-growing startup seeking ambitious builders who want to tackle massive challenges and create lasting impact. If you&rsquo;re passionate about building from the ground up and redefining how products drive business and customer outcomes, we want you on our team.
 
 
 We are searching for a
 
 Product Manager
 
 with a track record of delivering innovative, data-driven solutions and a bias for action. In this role, you will own the end-to-end product lifecycle, working closely with engineering, data science, design, and our operations teams to develop industry-leading products that empower both businesses and individuals in the debt resolution space.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drive full-product lifecycle management for new and existing debt resolution tech products; from ideation, requirements, user journeys, backlog, through launch and iteration.
 </li>
 <li>
 Work with cross-functional partners to synthesize business strategy, user needs, and market insights into a unified product vision and a detailed product roadmap.
 </li>
 <li>
 Translate high-level objectives into clear, actionable product requirements and user stories with measurable outcomes.
 </li>
 <li>
 Collaborate with data, engineering, and design teams to prioritize work, remove blockers, and deliver modern, compliant, user-centric collections solutions.
 </li>
 <li>
 Define and analyze product KPIs, using quantitative and qualitative feedback to inform product direction and continuous improvement.
 </li>
 <li>
 Own the go-to-market strategy from internal rollout to customer success, ensuring tight feedback loops and alignment with company priorities.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3+ years as a Product Manager or Associate Product Manager (Fintech, SaaS, or AI-driven platforms preferred).
 </li>
 <li>
 Demonstrable experience shipping software products from scratch and iterating post-launch in dynamic, cross-functional teams.
 </li>
 <li>
 Strong understanding of user experience, workflow automation, and analytics in a product context.
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent experience. Exposure to financial services, collections, compliance, or SaaS platforms is a plus.
 </li>
 <li>
 Data-driven mindset, comfortable defining and measuring success (KPIs, A/B tests, metrics dashboards).
 </li>
 <li>
 Exceptional communication skills, with the ability to clearly articulate ideas and gain buy-in internally and externally.
 
 
 </li>
 </ul>
 
 Why Join ClearGrid?
 
 
 
 <ul>
 <li>
 Real ownership: You&rsquo;ll play a central role in building products that redefine how collections work in the future
 </li>
 <li>
 Massive industry impact: This is one of those rare spaces where almost everything is still to be built.
 </li>
 <li>
 High-growth team: We&rsquo;re scaling fast, and the systems, tools, and processes you help create will shape our foundation.
 </li>
 </ul>
</div>

Product Manager

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