customer service manager Jobs in Egypt Jobs In Cairo

customer service manager

store supervisor - faces Jobs in Egypt Jobs In Cairo

store supervisor - faces

area manager

assistant store supervisor Jobs in Egypt Jobs In Cairo

assistant store supervisor

maintenance manager - tmart Jobs in Egypt Jobs In Cairo

maintenance manager - tmart

fmcg store manager

Majid Al Futtaim

<div>
 
 BUSINESS INTRODUCTION
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in always making Great Moments for Everyone, Every day
 
 
 Store Manager | MAF Retail | Supeco Stores
 
 
 The Store Manager &ndash; Supermarket is responsible for ensuring a seamless delivery of service within the assigned supermarket, as well as driving the supermarket&rsquo;s operations to ensure maximum sales, maximum profitability, optimum stock management, increase in customer satisfaction and continued business growth. The role holder is also responsible for overseeing and implementing action plans for improvement.
 
 
 
 
 
 Role Details &ndash; Key Responsibilities and Accountabilities:
 
 
 &bull; Ensure implementation of MAF Retail&rsquo;s supermarket plans in line with the supermarket strategies and procedures in collaboration with the Head Office and Corporate Office
 
 
 &bull; Apply qualitative and quantitative analysis to measure and evaluate commercial performance, and provide recommendations to increase profitability and sales turnover
 
 
 &bull; Maximize sales and profitability by controlling costs within the budgetary guidelines
 
 
 &bull; Identify internal and external opportunities for the supermarket to enhance and optimize commercial performance
 
 
 &bull; Initiate and ensure application of comparative studies between departments that can contribute to the efficiency of the commercial performance
 
 
 &bull; Guarantee the application of the commercial policy agreed for the supermarket and ensure a coherent price structure according to the strategy
 
 
 &bull; Review and analyse stock and sales reports and implement corrective action to be taken if necessary
 
 
 &bull; Collaborate regularly with the Merchandising teams to ensure attractive and convenient aisle display for customer
 
 
 
 
 
 Minimum Qualifications/Education
 
 
 &bull; Bachelor&rsquo;s Degree in Business Administration
 
 
 &bull; Master&rsquo;s Degree in in Business Administration is preferred
 
 
 
 
 
 Minimum experience
 
 
 &bull; 8+ years relevant experience in a similar role, 5+ years in a Retail Business
 
 
 
 
 
 Skills
 
 
 &bull; Excellent interpersonal and communication skills
 
 
 &bull; Strong people and negotiation skills - capable to easily build relationships across all levels
 
 
 &bull; Leadership skills
 
 
 &bull; Strong and pragmatic problem solving coupled with analytical capabilities
 
 
 &bull; Highly organized with strong multitasking skills
 
 
 
</div>

Fmcg Store Manager

Juhayna Food Industries

<div>
 
 Who We Are
 
 
 
 For over three decades, Juhayna Food Industries has been a pioneer in Egypt&rsquo;s dairy and juice sector, producing, processing, and packaging milk, yoghurt, cooking products, juices, and concentrates. Since 1983, we have built trusted household brands, expanding our presence across Egypt and the Middle East through a commitment to high-quality, safe, and healthy products.
 
 
 Today, with four state-of-the-art plants, a vast distribution network reaching over 136,000 outlets, and a 5,000-feddan dairy farm housing over 7,000 milking cows, Juhayna continues to set benchmarks for premium Egyptian products. Our success stems from our people, who embody the values of
 
 Integrity, Achievement, Continuous Improvement, Innovation, Ownership, and Positivity.
 
 
 
 
 Job Purpose
 
 
 
 Responsible for maintaining and developing existing and new key customers through ethical sales methods and relevant internal liaison to optimize quality of service, business growth and customer satisfaction.
 
 
 
 What You Will Do In Your Role
 
 
 
 <ul>
 <li>
 Responsible for sales volume, distribution, merchandizing, shelving and pricing.
 </li>
 <li>
 Secure long-term agreements with all accounts.
 </li>
 <li>
 Ensure excellent deployment for the Shelving visibility or displays contracts.
 </li>
 <li>
 Conduct a daily morning meeting to follow up team productivity, distribution and sales coverage.
 </li>
 <li>
 Follow up on innovations (New trade programs, new launches, POS Materials, activities, etc...)
 </li>
 <li>
 Update Unit Manager with the requested data accurately and on time (stocks, estimates, daily sales, pricing, competition &hellip;etc.)
 </li>
 <li>
 Maintain a physical presence in the territory to ensure understanding of customer&rsquo;s needs.
 </li>
 <li>
 Complying with the Company&rsquo;s Credit Policy
 </li>
 <li>
 Submit reports concerning:
 </li>
 <ul>
 <li>
 Volume Results.
 </li>
 <li>
 In-store business results (Distribution, Visibility, Shelving, Pricing)
 </li>
 <li>
 Customers' feedback.
 </li>
 <li>
 Improving on routes productivity KPIs for all routes within your territory Build &amp; maintain a high relationship with all key contacts.
 </li>
 </ul>
 <li>
 Assess performer capability through WORK*WITHs and ONE- to-ONEs providing development feedback to the sales representatives &amp; the territory team
 
 </li>
 </ul>
 
 What You Will Bring To The Role
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of business or any equivalent
 </li>
 <li>
 At least 2 years of experience in the same role with an FMCG company
 </li>
 <li>
 Strong personality &amp; having the ability to lead a team
 </li>
 <li>
 Computer literacy (windows applications)
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Problem solving &amp; Decision Making
 </li>
 <li>
 Ethics &amp; Values
 </li>
 </ul>
</div>

Sales Supervisor Key Retail - Cairo

Hero

<div>
 
 We are looking for a Brand Manager to lead brand growth, drive consumer understanding, and manage cross-functional projects that deliver strong business results. The ideal candidate has hands-on experience in FMCG, strong analytical capabilities, and a proven track record in managing innovation and renovation projects.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead brand strategies and annual plans to drive growth and market share.
 </li>
 <li>
 Build deep consumer understanding using research tools and insights to define target segments.
 </li>
 <li>
 Recommend and manage consumer research studies based on business needs; participate in U&amp;A or similar quantitative projects.
 </li>
 <li>
 Conduct in-depth analysis of retail audit data to identify opportunities and performance gaps.
 </li>
 <li>
 Manage innovation and renovation projects from ideation to launch.
 </li>
 <li>
 Analyze product P&amp;L, monitor profitability, and recommend actions to optimize performance.
 </li>
 <li>
 Work closely with cross-functional teams (Sales, Trade Marketing, Supply Chain, Finance, R&amp;D).
 </li>
 <li>
 Prepare brand performance reports and provide clear recommendations.
 </li>
 <li>
 Handle multiple projects simultaneously with strong project management discipline.
 </li>
 <li>
 Present strategies, insights, and results to senior management with clarity and impact.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 4&ndash;6 years of experience in Brand Management within FMCG.
 </li>
 <li>
 Bachelor&rsquo;s degree; Business Administration preferred.
 </li>
 <li>
 Strong consumer understanding and experience using research insights.
 </li>
 <li>
 Strong analytical skills with proficiency in analyzing retail audit.
 </li>
 <li>
 Excellent communication, presentation, and leadership skills.
 </li>
 <li>
 Strong project management and cross-functional coordination capabilities.
 </li>
 </ul>
 
 
</div>

Brand Manager

Beyti - an Almarai Subsidiary

<div>
 
 
 General Purpose:
 
 
 
 Planning and Developing the Category's sales plans, building regional sales targets and channels promo grids to enhance market in store execution and customer service objectives through effective leadership and maximum utilization of the Region&rsquo;s sales team and ensuring successful achievement of sales AOP and to safeguard &amp; develop the company image in the marketplace.
 
 
 
 Job Responsibilities / Tasks:
 
 
 
 &bull;Tailoring and building all the needed visibility for the category.
 
 
 &bull;Initiate and communicate all the needed initiatives to enhance the category leadership in the market.
 
 
 &bull;Co-working with the Marketing team in building the category AOP and business planning objectives.
 
 
 &bull;Convert the Category's sales and market development objectives to all Regional Managers and ensure proper execution on ground.
 
 
 &bull;Provide ongoing review with all Regional Managers and ensure they are properly equipped, trained and motivated to achieve their objectives.
 
 
 &bull;Ensure proper roll-out and sustain the implementation of Best Practice Tools within the category.
 
 
 &bull;Evaluate competitive activities and build plans to ensure solid execution for the category.
 
 
 &bull;Report infrastructure requirements within the category as per market needs.
 
 
 &bull;Expanding distribution/share within the region and channel as per AOP Business plan.
 
 
 &bull;Ensure proper execution for all new product initiatives within the regions and channels.
 
 
 
 Experience / Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree from a reputable university.
 </li>
 <li>
 10 years of sales field experience in FMCG.
 </li>
 <li>
 Execute and operate business strategies.
 </li>
 <li>
 Results Driven (results based on specific efficiency and productivity KPIs within predefined time frames)
 </li>
 <li>
 Integrity (Mutual trust, consistent with company ethics and values)
 </li>
 <li>
 Ability to work with Diverse group of people.
 </li>
 <li>
 Planning &amp; Organizing (Multiple priority management).
 </li>
 <li>
 Developing and Supporting the Team (Actively improves others&rsquo; skills, cooperate effectively, diplomatic conflict handler).
 </li>
 </ul>
 
 
 
</div>

Category Sales Development Manager

PENGUIN Home Appliances

<div>
 
 
 
 📢 We&rsquo;re Hiring: Account Manager (Retail &amp; Marketplace)
 
 
 Penguin Appliances is expanding, and we&rsquo;re looking for a talented Account Manager to join our fast-growing team.
 
 
 
 
 
 If you&rsquo;re passionate about sales, have strong account management skills, and want to work in a dynamic environment&mdash;this role is for you.
 
 
 
 
 
 ⸻
 
 
 
 
 
 🔹 Responsibilities
 
 
 &bull;	Manage retail accounts (hypermarkets, chains, resellers).
 
 
 &bull;	Handle marketplace platforms (Amazon, Noon, Jumia, 2B, B.Tech Online).
 
 
 &bull;	Maintain listings, pricing, promotions, and product visibility.
 
 
 &bull;	Follow up on orders, deliveries, and returns with warehouse &amp; transportation teams.
 
 
 &bull;	Coordinate with marketing for campaigns, banners, and product content.
 
 
 &bull;	Prepare weekly performance reports.
 
 
 &bull;	Ensure smooth communication with all partners to maximize sales.
 
 
 
 
 
 ⸻
 
 
 
 
 
 🔹 Requirements
 
 
 &bull;	2&ndash;4 years experience in account management, preferably in home appliances, FMCG, or e-commerce.
 
 
 &bull;	Strong communication &amp; negotiation skills.
 
 
 &bull;	Experience with Amazon/Marketplace dashboards is a big plus.
 
 
 &bull;	Excellent organizational and follow-up skills.
 
 
 &bull;	Ability to work under pressure and handle multiple accounts.
 
 
 
 
 
 ⸻
 
 
 
 
 
 🔹 What We Offer
 
 
 &bull;	A fast-growing environment with real career growth.
 
 
 &bull;	Competitive salary + bonuses.
 
 
 &bull;	Supportive team culture.
 
 
 &bull;	Opportunity to work with one of Egypt&rsquo;s rising home appliance brands.
 
 
 
 
 
 ⸻
 
 
 
 
 
 📩 How to Apply
 
 
 
 
 
 Send your CV to: info@penguin-appliances.com
 
 
 Subject line: Account Manager &ndash; Retail &amp; Marketplace
 
 
 
 
 
 Join us and be part of building the next market-leading home appliance brand.
 
</div>

Account Manager (Retail & Marketplace)

Agthia Group PJSC

<div>
 
 We are seeking a strategic and results-driven Sourcing &amp; Contracting Manager to lead the end-to-end sourcing and contracting activities for raw materials and commodities, with a primary focus on Coffee and Cocoa. The role is responsible for delivering cost optimization, risk management, supplier performance, and strong governance across global supply chains in a fast-paced FMCG environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Sourcing &amp; Supplier Strategy
 
 
 
 Develop and execute category strategies for Coffee, Cocoa, and related raw materials, aligning with company objectives, product roadmaps, and sustainability goals.
 
 
 Identify, evaluate, and onboard strategic suppliers, ensuring a diversified supplier base and mitigating supply risk.
 
 
 Lead market intelligence initiatives: price trends, supply/demand dynamics, geopolitical factors, and temporal supply disruptions.
 
 
 
 
 
 
 Contracting &amp; Commercial Management
 
 
 
 Lead end-to-end contracting activities from RFP/RFI/RFQ through negotiation, award, and contract execution.
 
 
 Negotiate terms (price, quality, lead times, incoterms, payment terms, risk provisions) and establish favorable commercial architectures (volume agreements, price ladders, futures hedges, long-term take-or-pay structures where applicable).
 
 
 Develop and maintain master contracts, amendments, and supplier agreements with strong commercial and legal governance. Implement and manage contract change control processes and compliance reviews.
 
 
 
 
 
 
 Sourcing Operations &amp; Execution
 
 
 
 Manage purchase requisitions into optimized procurement orders, ensuring alignment with production plans and inventory targets.
 
 
 Collaborate with Quality, Compliance, Legal, and Sustainability teams to ensure supplier conformance to quality standards, regulatory requirements, and ESG criteria.
 
 
 Lead supplier qualification, audits, risk assessments, and corrective action plans.
 
 
 
 
 
 
 Stakeholder Engagement
 
 
 
 Partner with Product Development, Manufacturing, and Quality Assurance to align sourcing with formulation, process capabilities, and packaging needs.
 
 
 Present quarterly and annual category reviews to senior leadership, highlighting savings, risk, and supplier performance.
 
 
 Lead and mentor a team of sourcing professionals; set performance objectives, provide coaching, and manage career development.
 
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in supply chain management, Business, Agriculture Economics, Chemistry, or related field. MBA or MSc preferred.
 </li>
 <li>
 10+ years of progressive experience in strategic sourcing/procurement within FMCG, with a strong emphasis on Coffee, Cocoa, or agricultural commodities.
 </li>
 <li>
 Demonstrated experience in end-to-end contracting, negotiations, and supplier relationship management.
 </li>
 <li>
 Proven track record of delivering cost savings and value realization in raw materials procurement.
 </li>
 <li>
 Deep understanding of global supply markets, risk management, and commodity trading concepts (price indices, hedging concepts, futures).
 </li>
 </ul>
</div>

Sourcing & Contracting Manager - Raw Materials (Coffee & Cocoa)

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Min 5 years of Experience in Beauty, preferably in a managerial position
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 Good English Language
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - MAC Cosmetics - Mall of Egypt

Explore 413+ Fmcg store manager in Egypt Jobs In Cairo this December. Find roles across top companies and apply now to boost your career.