customer service manager Jobs in Giza Egypt

customer service manager

dutch speaker – customer service representative Jobs in Giza Egypt

dutch speaker – customer service representative

german speaker – customer service representative Jobs in Giza Egypt

german speaker – customer service representative

bilingual b2b reservations agent (spanish & english) Jobs in Giza Egypt

bilingual b2b reservations agent (spanish & english)

customer service executive Jobs in Giza Egypt

customer service executive

french speaking customer service advisor

QuickfirmX

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>10/10/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Customer Service
</div></div><div><p>Salary</p>
<div>31000
</div></div><div><p>City</p>
<div>Giza
</div></div><div><p>State/Province</p>
<div>AI Jizah
</div></div><div><p>Country</p>
<div>Egypt
</div></div><div><p>Zip/Postal Code</p>
<div>12577</div></div></ul></div>
<br><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p></p><div><div>QuickfirmX is hiring Customer Service Advisors for Concentrix &ndash; French-speaking accounts based in Smart Village, Giza.<br>
</div><div>
Join one of the world&rsquo;s top BPO companies and deliver exceptional customer experiences for leading global brands.</div><p></p><h3 class="jobSectionHeader"><b><br>
Job Role</b></h3><ul><li><p><br>
Handle customer interactions via calls, chats, and emails in French.</p></li><li><p><br>
Resolve product or service-related issues efficiently and professionally.</p></li><li><p><br>
Follow internal company procedures and performance standards.</p></li><li><p><br>
Maintain polite, clear, and professional communication at all times.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul><li><p><br>
Ensure customer satisfaction and meet service quality KPIs.</p></li><li><p><br>
Accurately document all customer interactions.</p></li><li><p><br>
Build strong rapport with customers and offer suitable solutions or recommendations.</p></li><li><p><br>
Collaborate with your team to achieve shared goals and maintain a positive work environment.</p></li><li><p><br>
Participate in training and development programs.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li><p>
French Language Level: Minimum B2 or B2+</p></li><li><p><br>
English Language Level: Minimum B1</p></li><li><p><br>
Education: Graduates only</p></li><li><p><br>
Location: Must be able to work onsite in Smart Village, Giza</p></li><li><p><br>
Excellent communication and problem-solving skills.</p></li><li><p><br>
Ability to multitask and work under pressure.</p></li><li><p><br>
Previous customer service experience is a plus, but not mandatory.</p></li><li><p><br>
Strong teamwork and adaptability to dynamic environments.</p></li></ul><h3 class="jobSectionHeader"><b><br>
Shifts</b></h3><ul><li><p><br>
Rotational shifts (24/7), flexibility required.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><ul><li><p>
Salary: Up to 31,000 EGP gross /month</p></li><li><p><br>
Full medical and social insurance</p></li><li><p><br>
Paid training provided</p></li><li><p><br>
Transportation available</p></li><li><p><br>
Career growth opportunities within Concentrix</p></li><li><p><br>
Two days off per week</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Interview Process</b></h3><ul><li><p><br>
Initial Assessment &ndash; Conducted online by QuickfirmX (mandatory)</p></li><li><p><br>
Final Interview &ndash; Conducted onsite at Concentrix Smart Village</p></li></ul><p></p><div><br>
If you&rsquo;re fluent in French, confident in English, and looking for a rewarding career with one of the world&rsquo;s most reputable customer experience leaders<br>
</div><div>
Apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs, and start your journey with Concentrix Smart Village.</div></div></div><p></p>

French-Speaking Customer Service Advisor

<p><b>Company:</b> QuickfirmX<br/><b>Location:</b> Remote &ndash; Anywhere in Egypt<br/><b>Job Type:</b> Freelance (Commission-Based)<br/><b>Industry:</b> Recruitment / Call Center</p><p><b>About QuickfirmX</b></p><p>QuickfirmX is Egypt&rsquo;s <b>#1 hiring platform for Call Center jobs</b>, connecting top talent with leading employers. We help companies find qualified candidates faster and more efficiently &mdash; with our motto: <b>&ldquo;Quick Hires, Big Futures.&rdquo;</b></p><p><b>About the Role</b></p><p>We are looking for <b>Freelance Sourcers</b> to help us attract and refer candidates interested in <b>Call Center roles</b> across Egypt.<br/>This is a <b>commission-based</b> opportunity &mdash; ideal for students, graduates, or professionals seeking flexible, remote work.</p><p>You will use social media platforms (Facebook, WhatsApp, Telegram, LinkedIn, etc.) to find job seekers and refer them to QuickfirmX.</p><p><b>Key Responsibilities</b></p><ul><li>Source candidates for call center positions through social media or your personal network.</li><li>Share and promote available vacancies across online channels.</li><li>Refer interested and qualified candidates to QuickfirmX for screening.</li><li>Maintain communication with the recruitment team regarding candidate progress.</li></ul><p><b>Requirements</b></p><ul><li>Strong communication and social media skills.</li><li>Basic understanding of recruitment or willingness to learn.</li><li>Access to a smartphone or laptop with internet connection.</li><li>Self-motivated and target-driven.</li><li>Previous experience in sourcing or sales is a plus (not mandatory).</li><li>Students, fresh graduates, or part-time professionals are welcome.</li></ul><p><b>Benefits</b></p><ul><li>Work remotely from anywhere.</li><li>Flexible schedule (2 hours per day, 5 days per week).</li><li>Learn recruitment skills and grow your professional network.</li><li>Work beside your full-time job or studies.</li><li>Performance-based income with <b>no earning limit.</b></li></ul><p><b>Commission Structure</b></p><ul><li><b>1500 EGP</b> per hired <b>English-speaking</b> candidate.</li><li><b>2000 EGP</b> per hired <b>bilingual or other language</b> candidate (e.g., German, French, etc.).</li><li><b>No fixed salary.</b> Payment is commission-based only.</li></ul><p><b>Earning Example</b></p><p>Your earnings start from <b>5,000 EGP+ per month</b> depending on performance.<br/>For example:</p><ul><li>If you refer <b>4 English-speaking candidates</b> who get hired &rarr; you earn <b>6,000 EGP.</b></li><li>If you refer <b>7 bilingual candidates</b> (e.g., German speakers) who get hired &rarr; you earn <b>14,000 EGP.</b></li></ul><p><b>Training &amp; Support</b></p><p>All freelancers receive a short onboarding session and access to recruitment materials and templates to help them get started quickly.<br/>Continuous guidance and follow-up are provided by the QuickfirmX recruitment team.</p><p><b>Career Growth</b></p><p>High-performing freelancers may be promoted to <b>Team Lead</b> or join our <b>Partner Program</b>, gaining access to higher commissions, additional training, and exclusive recruitment projects.</p><p><b>Why Join QuickfirmX</b></p><ul><li>Egypt&rsquo;s leading call center hiring platform.</li><li>Transparent commission system.</li><li>Flexible, remote, and performance-driven work.</li><li>Support and growth opportunities available for top performers.</li></ul><p><b>FAQ</b></p><p><b>Is there a fixed salary?</b><br/>No, this role is commission-based only.</p><p><b>Can I work while studying or working full-time?</b><br/>Yes, this role is fully flexible and part-time.</p><p><b>Do I need recruitment experience?</b><br/>No, training and materials are provided.</p><p>Job Types: Full-time, Part-time, Permanent, New grad</p><p>Base Pay: From E&pound;5,000.00 per month</p><p>Expected hours: No less than 10 per week</p>

Freelance Sourcer – Work Remotely with QuickfirmX

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Who we are</b></h2>
</div><div><p>
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br>
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br>
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br>
#VOIS #BeUnrivalled #CreateTheFuture</p></div></div><div><div><h2 class="jobSectionHeader"><b>
About this Role</b></h2>
</div><div><p>
We are seeking a customer-focused individual to join our Vodafone Roaming Services (VRS) team as a Service Desk Advisor. This role is pivotal in supporting American and Canadian travellers using Vodafone&rsquo;s eSIM bundles across Europe. Operating in a hybrid mode from VOIS Hub1, the advisor will provide 24/7 support via chat and email, ensuring seamless connectivity and peace of mind for travellers. The role is designed to uphold Vodafone&rsquo;s global customer service standards and may expand to include voice support in future phases.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you will do</b></h2>
</div><div><ul><li>Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management.</li><li>
Manage customer interactions with empathy and efficiency, ensuring quality standards are consistently met.</li><li>
Identify and address secondary customer needs to enhance service value.</li><li>
Collaborate with internal teams (2nd and 3rd Line support) to resolve issues within agreed service levels.</li><li>
Adhere to established procedures and contribute to process improvements where applicable.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who you are</b></h2>
</div><div><ul><li>Fluent in English (C2 level) with strong written communication and fast typing skills.</li><li>
Skilled in handling account management and technical queries in writing.</li><li>
Emotionally intelligent with the ability to manage high-profile customers.</li><li>
Proficient in MS Office and capable of working rotational morning and night shifts.</li><li>
Committed to compliance and continuous self-development.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Not a Perfect Fit?</b></h2>
</div><div><p>
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What skills you will learn</b></h2>
</div><div><ul><li>Advanced customer engagement techniques across digital platforms.</li><li>
Incident management and resolution in a multi-system environment.</li><li>
Technical troubleshooting and account management.</li><li>
Collaboration with cross-functional support teams.</li><li>
Process improvement and service excellence strategies.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.<br>
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<br>
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Follow us on social media and #StayConnected</b></h2>
</div><div><ul><li>LinkedIn</li><li>
Facebook</li><li>
Instagram</li><li>
Chat with our employees</li></ul></div></div></div></div>

Vodafone Travel eSIM Service Desk Advisor (VOIS)

<p><b>QuickfirmX is hiring Customer Service Advisors for a new international company &ndash; English-speaking accounts based in Maadi, Cairo.</b></p><p>Join a global leader in customer experience and be part of a dynamic team delivering world-class service to top clients.</p><p><b>Job Role</b></p><ul><li>Handle customer interactions via <b>calls, chats, and emails</b> in English.</li><li>Resolve product or service-related issues efficiently and professionally.</li><li>Follow internal company procedures and performance standards.</li><li>Maintain polite, clear, and professional communication at all times.</li></ul><p><b>Responsibilities</b></p><ul><li>Ensure <b>customer satisfaction</b> and meet service quality KPIs.</li><li>Accurately <b>document all customer interactions</b>.</li><li>Build strong rapport with customers and offer suitable solutions or recommendations.</li><li>Collaborate with your team to achieve shared goals and maintain a positive work environment.</li><li>Participate in <b>training and development programs</b>.</li></ul><p><b>Requirements</b></p><ul><li><b>English Language Level:</b> Minimum B2</li><li><b>Education:</b> Graduates only</li><li><b>Location:</b> Must be able to work onsite in <b>Maadi, Cairo</b></li><li>Excellent communication and problem-solving skills</li><li>Ability to multitask and work under pressure</li><li>Previous customer service experience is a plus, but not mandatory</li><li>Strong teamwork and adaptability to dynamic environments</li><li><b>Ready to start immediately</b></li></ul><p><b>Shifts &amp; Working Hours</b></p><ul><li><b>Rotational shifts (24/7)</b> &mdash; flexibility required</li><li><b>8 working hours per day + 1-hour break</b></li></ul><p><b>Benefits</b></p><ul><li><b>Salary:</b> Up to <b>22,000 EGP Gross/month</b></li><li>Full <b>medical and social insurance</b></li><li><b>Paid training</b> provided</li><li><b>Transportation</b> available</li><li><b>Career growth opportunities</b> within the company</li><li><b>Two days off per week</b></li></ul><p><b>Recruitment Process (All Online)</b></p><ul><li><b>Initial Assessment</b> &ndash; Conducted online (mandatory)</li><li><b>Second Interview</b> &ndash; Conducted online</li></ul><p>If you&rsquo;re fluent in English and looking to join a global company with strong growth potential, apply today through <b>QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs</b>, and start your career journey in Maadi!</p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;22,000.00 per month</p>

English Customer Service (B2)

MBC GROUP

<div>
 <p>
  Responsibilities
 </p>
 <p>
  The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 </p>
 <ul>
  <li>
   Respond to customers&rsquo; inquiries via support channels promptly and professionally.
  </li>
  <li>
   Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
  </li>
  <li>
   Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
  </li>
 </ul>
 <p>
  &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 </p>
 <ul>
  <li>
   Keep accurate records of customer interactions, transactions, comments, and complaints.
  </li>
  <li>
   Collaborate with other departments to ensure timely resolution of customer issues.
  </li>
  <li>
   Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
  </li>
  <li>
   Provide product and service information to customers, guiding them through features and functionalities.
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
  </li>
  <li>
   Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  </li>
  <li>
   Assist in maintaining a positive and professional company image through interactions with customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements
 </p>
 <p>
  The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 </p>
 <ul>
  <li>
   2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
  </li>
  <li>
   Flexibility to work in shifts, weekends and on public holidays.
  </li>
  <li>
   Bachelor's degree is required.
  </li>
  <li>
   Experience using SalesForce and other CRM systems.
  </li>
  <li>
   Excellent communication skills, both verbal and written.
  </li>
  <li>
   Native or advanced speaking and writing Arabic are a must.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Representative

Riseup Group

<p><b>RiseUp Group is hiring on behalf of its leading clients in the Real-Estate field. Our client is looking to expand its Sales team and seeking to hire Team Leaders, Senior Sales, and Sales Officers in both departments (Off-plan and Resale) in the brokerage. The company offers competitive salaries in the market, and looking to hire immediately. They are located in Sheikh Zayed.</b></p><p><b>Sales Team Leader Job Description</b></p><p>We're looking for a highly motivated and experienced Sales Team Leader to lead our real estate sales team, currently consisting of 2 sales agents in the primary section and 3 in the resale department, aiming to expand upon achieving the first quarter target. The ideal candidate will have a proven track record in real estate sales, exceptional leadership skills, and a deep understanding of the Egyptian property market.</p><p><b>* Minimum 2 years of experience is a must.</b></p><p><b>* Male is preferable.</b></p><p><b>* Good command of English, both speaking and writing.</b></p><p><b>* Must have a mobile phone and laptop.</b></p><p><b>* Preferable age between 28-35.</b></p><p><b>* Proficient in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).</b></p><p><b>* Willing to commute to El Sheikh Zayed daily, regardless of location.</b></p><p><b>Will be responsible for driving team performance, fostering a high-achieving sales culture, and ensuring the team meets and exceeds sales targets.</b></p><p><i><b>Responsibilities</b></i></p><p>* <i>Lead and Motivate the Sales Team:</i> Provide strong leadership, coaching, and mentorship to a team of real estate sales agents, inspiring them to achieve their individual and team goals.</p><p>* <i>Target Achievement:</i> Develop and implement sales strategies to meet and exceed monthly, quarterly, and annual sales targets for the team.</p><p>* <i>Performance Management:</i> Monitor individual and team performance, provide regular feedback, conduct performance reviews, and implement corrective actions when necessary.</p><p>* <i>Training and Development:</i> Teach the team new techniques to secure deal closings.</p><p>* <i>Sales Process Optimization:</i> Continuously evaluate and refine sales processes to improve efficiency, effectiveness, and customer satisfaction.</p><p>* <i>Market Analysis:</i> Stay up-to-date with market trends, competitor activities, and new developments in the Egyptian real estate sector to identify new opportunities and challenges.</p><p>* <i>Client Relationship Management:</i> Support the team in building and maintaining strong relationships with clients, ensuring high levels of customer service and satisfaction.</p><p>* <i>Reporting: </i>Prepare regular sales reports, forecasts, and performance analyses for management.</p><p>* <i>Ethics:</i> Maintain and follow the company's ethics and values.</p><p>* <i>Recruitment Support:</i> Assist in the recruitment and onboarding of new sales agents as needed.</p><p><b>What We Offer</b></p><p><b>* Competitive salary and attractive commission structure.</b></p><p><b>* Opportunities for professional growth and career advancement.</b></p><p><b>* A dynamic and supportive work environment.</b></p><p><b>* Access to a robust portfolio of properties and a strong client base.</b></p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your requested salary?</li></ul><p>Experience:</p><ul><li>Real Estate: 1 year (Preferred)</li></ul>

Real Estate Sales

Explore 112+ French speaking customer service advisor in Giza Egypt this November. Find roles across top companies and apply now to boost your career.

112 french speaking customer service advisor jobs IN Giza Egypt

French-Speaking Customer Service Advisor

Freelance Sourcer – Work Remotely with QuickfirmX

Vodafone Travel eSIM Service Desk Advisor (VOIS)

English Customer Service (B2)

English Customer Service (B2)

Customer Support Representative

Real Estate Sales