customer service manager Jobs in Giza Egypt

customer service manager

dutch speaker – customer service representative Jobs in Giza Egypt

dutch speaker – customer service representative

english customer service (b2) Jobs in Giza Egypt

english customer service (b2)

german speaker – customer service representative Jobs in Giza Egypt

german speaker – customer service representative

customer service executive Jobs in Giza Egypt

customer service executive

dutch speaker customer service representative

QuickfirmX

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term, rewarding career in customer support.About the Role &ndash; What You Will DoAs a Dutch Speaker &ndash; Customer Service Representative (CSR 1) at TTEC, you&rsquo;ll be the first point of contact for customers, providing professional assistance and ensuring a positive experience with every interaction. You&rsquo;ll handle customer communications through calls, chats, or emails, helping them with inquiries and resolving issues efficiently.Your main responsibilities include:<ul><li>Handling incoming customer communications promptly and professionally.</li></ul><ul><li>Understanding customer needs and delivering accurate, helpful solutions.</li></ul><ul><li>Conducting research using internal tools to resolve product or account-related issues.</li></ul><ul><li>Documenting interactions and ensuring accurate follow-ups when necessary.</li></ul><ul><li>Working collaboratively with your team to maintain high-quality service standards.</li></ul><ul><li>Performing your duties in rotational shifts (24/7) with professionalism and consistency.</li></ul>This position requires strong communication skills, patience, and the ability to deliver excellent customer experiences. You&rsquo;ll receive full training and continuous support to help you succeed and grow in your role.Requirements * Language Skills: Dutch level C1 and English level B1.<ul><li>Experience: Minimum 6 months in a call center (customer service or related field).</li></ul><ul><li>Education: Graduates and dropouts are both welcome to apply.</li></ul><ul><li>Excellent communication and problem-solving skills.</li></ul><ul><li>Ability to work flexible, rotational shifts.</li></ul>Benefits<ul><li>Attractive Salary: 57,500 EGP Gross.</li></ul><ul><li>Transportation: Available after 9 PM (door-to-door service for females).</li></ul><ul><li>Social Insurance provided.</li></ul><ul><li>Work Location: Maadi, Cairo, Egypt (Postal Code: 11431).</li></ul><ul><li>Working Hours: 8 hours + 1-hour break.</li></ul><ul><li>Days Off: 2 days weekly.</li></ul>Why Join TTEC?At TTEC, you&rsquo;ll join an international team that values collaboration, growth, and continuous learning. You&rsquo;ll benefit from professional training, a supportive environment, and real career advancement opportunities in one of the world&rsquo;s leading BPO companies.If you&rsquo;re fluent in Dutch, confident in English, and looking for a stable, high-paying career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.Job Type: Full-timePay: E&pound;57,000.00 per month

Dutch Speaker – Customer Service Representative

Omnie

Job Description:We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.Responsibilities:<ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul>Requirements:<ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul>Qualifications:<ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul>Education and Experience:<ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul>PLEASE READ (IMPORTANT):<ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul>Wage:<ul><li>$2.50 USD per hour</li></ul>Schedule:<ul><li>TBD</li></ul>Why Join Us?<ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!Job Type: Full-timeApplication Question(s):<ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

Nasoft

<div>Nasoft is currently seeking a Telesales Representative with strong English language skills (B2 level) to join our client's team. This role is vital in driving sales and fostering relationships with our customers through effective communication and persuasive techniques.
Key Responsibilities:<ul>
<li>Make outbound calls to potential customers to generate interest and drive sales.</li>
<li>Conduct follow-up calls to existing customers to promote new products and services.</li>
<li>Understand customer needs and provide appropriate solutions to meet those needs.</li>
<li>Maintain accurate records of all calls and customer interactions within the CRM.</li>
<li>Collaborate with the sales team to develop strategies to increase sales effectiveness.</li>
<li>Achieve or exceed monthly sales targets and KPIs.</li>
<li>Handle customer inquiries and complaints in a professional manner.</li>
<li>Provide feedback to management regarding potential improvements to sales processes.</li>
</ul>Requirements<ul>
<li>
Proven experience as a Telesales Representative or similar sales/customer service role.</li>
<li>Proficiency in English, with a minimum B2 level of fluency.</li>
<li>Strong communication and convincing skills.</li>
<li>Goal-oriented with a track record of meeting or exceeding sales targets.</li>
<li>Ability to handle objections and work well under pressure.</li>
<li>Proficient in using CRM software and basic MS Office applications.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
Ability to work independently and as part of a team. 
<li>
 
Working Conditions
</li><li><ul><li>Total working hours: 9 hours per day &mdash; 8 working hours + 1-hour break.
</li><li>Shift times may vary based on business needs (rotational shifts).
</li><li>Two days off per week (rotational schedule).
</li><li>Work mode: Office-based</li>
<li>Location: Sheikh Zayed</li>
<li>Performance evaluation: based on sales targets, call quality, and attendance.</li>
</ul></li>
</ul>Benefits<ul>
<li>
Competitive base salary + attractive commission structure.
</li><li>Professional development and career advancement opportunities.
</li><li>Supportive, energetic, and multicultural team environment.
</li><li>Social and medical insurance coverage.
</li><li>Learning &amp; Development programs (L&amp;D)</li></ul></div>

Telesales Representative (English Speaker B2)

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term career in customer service.About the Role &ndash; What You Will DoAs a Customer Service Representative (CSR 1) at TTEC, you will be the first point of contact for customers, ensuring they receive exceptional service and support. You&rsquo;ll handle incoming calls, chats, or emails, provide accurate information, and resolve inquiries efficiently while maintaining a positive and professional attitude.Your responsibilities include:<ul><li>Answer incoming communications from customers courteously and professionally.</li><li>Identify and understand customer needs, offering clear and effective solutions.</li><li>Conduct quick research using internal systems to resolve technical or account-related issues.</li><li>Document all interactions accurately and ensure proper follow-up.</li><li>Collaborate with your team to maintain service quality and achieve performance targets.</li><li>Work on rotational shifts (24/7) while maintaining high service standards.</li></ul>This role requires strong communication skills, attention to detail, and the ability to stay calm under pressure. You will receive full support and training to ensure your success in the role.Requirements<ul><li>Language Skills: German level C1 and English level B1.</li><li>Experience: Minimum of 6 months in a call center (customer service or related field).</li><li>Education: Graduates and dropouts are both eligible.</li><li>Excellent communication, problem-solving, and multitasking abilities.</li></ul>Benefits<ul><li>Attractive Salary: 44,681 EGP Gross.</li><li>Transportation: Available after 9 PM (door-to-door for females).</li><li>Social Insurance provided.</li><li>Work Location: Maadi, Cairo.</li><li>Working Hours: 8 hours per day + 1-hour break.</li><li>Days Off: 2 days weekly.</li></ul>Why Join TTEC?At TTEC, you&rsquo;ll work in a dynamic, international environment that values teamwork, career growth, and continuous learning. You&rsquo;ll receive professional training, performance incentives, and the opportunity to grow within one of the biggest global BPO leaders.If you&rsquo;re fluent in German, confident in English, and ready for a rewarding career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.Job Type: Full-timePay: E&pound;44,000.00 per month

German Speaker – Customer Service Representative

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Role Summary
The Head of Tax will oversee all tax-related services in the UAE and KSA, leading compliance, advisory, and strategic tax planning for Mazeed&rsquo;s clients. This role will also play a key part in shaping new tax service verticals, collaborating across departments to develop and promote offerings that align with market needs and regulatory changes. Beyond operations, the Head of Tax will act as a thought leader, representing Mazeed in the market through events, webinars, and client engagements
Key Responsibilities:<ul><li>
Lead and manage corporate tax, VAT, WHT and regulatory compliance services in UAE and KSA.</li><li>
Monitor and interpret ongoing changes from FTA, ZATCA, and other regulators, ensuring Mazeed&rsquo;s compliance and thought leadership.</li><li>
Identify and launch new service verticals or enhanced offerings (e.g., structuring, tax advisory, sector-specific compliance).</li><li>
Collaborate with the product &amp; tech team to improve tax-related features, workflows, and automation within the Mazeed platform.</li><li>
Work closely with marketing and sales to:<ul><li>
Develop and position service offerings</li><li>
Define pricing structures and packages</li><li>
Shape go-to-market strategies and promotional campaigns</li></ul></li><li>
Engage directly with key clients to provide strategic tax consultation and build long-term trusted relationships.</li><li>
Represent Mazeed in webinars, events, and seminars as a subject-matter expert.</li><li>
Lead, mentor, and grow the tax team, fostering a high-performance and learning-driven environment.</li><li>
Act as the senior escalation point for high-value or complex tax cases.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Accounting, Finance; advanced certifications (CPA, ADIT, CTA) preferred.</li><li>
Minimum 7 years of experience in tax, with strong expertise in both UAE and KSA tax regimes.</li><li>
Proven leadership in managing tax operations and advisory teams.</li><li>
Strong client-facing and consultative skills, with a commercial mindset.</li><li>
Experience working cross-functionally with product, marketing, and sales teams.</li><li>
Confident public speaker with a track record of external engagements (webinars, panels, etc.).</li><li>
Fluency in English is required; Arabic is a strong plus.</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Tax Manager

Explore 102+ Dutch speaker customer service representative in Giza Egypt this October. Find roles across top companies and apply now to boost your career.

102 dutch speaker customer service representative jobs IN Giza Egypt

Dutch Speaker – Customer Service Representative

Dutch Speaker – Customer Service Representative

Customer Service Representative (EG)

Telesales Representative (English Speaker B2)

German Speaker – Customer Service Representative

German Speaker – Customer Service Representative

Tax Manager