associate customer service specialist Jobs in Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

associate customer service specialist

customer experience representative Jobs in Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

customer experience representative

customer service consultant Jobs in Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

customer service consultant

customer service manager Jobs in Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

customer service manager

fresh sales - zero experience Jobs in Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

fresh sales - zero experience

fresh customer service grads only

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
</div>

Fresh Customer Service (Grads only)

SoftTrend

<div>
 
 
 Position: Sales Account Manager
 
 
 
 &nbsp;
 
 
 
 SoftTrend
 
 , a leading provider of Software Licensing, IT services, and cutting-edge solutions, has been empowering businesses with innovative technology since 2012. We offer comprehensive IT solutions, including software licensing, IT infrastructure services, and digital transformation.
 
 
 &nbsp;
 
 
 
 Job Type: Full-time
 
 
 
 &nbsp;
 
 
 
 Job tasks:
 
 
 <ul>
 <li>
 Secure and develop strategic partnerships with assigned clients, gaining a deep understanding of their business needs and IT landscape.
 </li>
 <li>
 Collaborate with clients to identify and present customized solutions that address their pain points and strategic goals.
 </li>
 <li>
 Manage the sales cycle effectively, from initial contact through proposal generation, negotiation, and successful deal closure.
 </li>
 <li>
 Foster strong relationships with key decision
 </li>
 <li>
 Makers within client organizations, proactively addressing their concerns and ensuring satisfaction.
 </li>
 <li>
 Partner with internal teams, including technical specialists and account managers, to deliver seamless solutions and exceptional client service.
 </li>
 <li>
 Prepare insightful reports on sales activities, client interactions, and market trends, contributing to data-driven decision making.
 </li>
 <li>
 Stay up-to-date on industry trends and the latest IT solutions to provide clients with expert guidance.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Qualification:
 
 
 
 
 -Must-Have:
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field such as Business, Marketing, or Communications.
 </li>
 <li>
 Fresh Grads - 2 years
 </li>
 <li>
 Proven ability to manage multiple client accounts, deadlines, and tasks effectively, with a strong track record of building and nurturing client relationships.
 </li>
 <li>
 Self-motivated and results-oriented, with a strong drive to succeed in a competitive sales environment.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 -Nice-To-Have:
 
 
 <ul>
 <li>
 Prior experience within the IT Industry
 </li>
 <li>
 Fluent in both written and oral English.
 </li>
 <li>
 Familiarity with CRM software
 </li>
 <li>
 Residency in Cairo or Giza.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Attractive compensation package.
 </li>
 <li>
 Prime location in Maadi.
 </li>
 <li>
 Medical insurance coverage provided.
 </li>
 <li>
 Social insurance benefits included.
 </li>
 <li>
 Opportunities for career growth and professional development.
 </li>
 <li>
 Training and workshops to enhance sales skills and product knowledge.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Languages:
 
 
 <ul>
 <li>
 
 Arabic (Required)
 
 </li>
 <li>
 
 English (Conversational)
 
 </li>
 </ul>
 <li>
 
 </li>
</div>

Sales Account Manager

Talaat Moustafa Group

<div>
 
 We are seeking a dynamic and motivated Operations Specialist to join our team. As an Operations Specialist at TMG, you will play a crucial role in ensuring the smooth and efficient operations of our shopping centers. This is an excellent opportunity for a recent graduate who is eager to learn and grow within a prominent real estate organization.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist in overseeing the day-to-day operations of multiple shopping centers managed by TMG.
 </li>
 <li>
 Collaborate with property managers and maintenance teams to ensure facilities are well-maintained and operational.
 </li>
 <li>
 Monitor and optimize operational processes to improve efficiency and tenant satisfaction.
 </li>
 <li>
 Assist in budget planning and control for operational expenses.
 </li>
 <li>
 Coordinate with vendors and contractors to ensure timely completion of maintenance and repair projects.
 </li>
 <li>
 Conduct regular inspections to identify operational issues and implement corrective actions.
 </li>
 <li>
 Assist in the implementation of health, safety, and environmental policies and procedures.
 </li>
 <li>
 Support in tenant relations and resolving operational issues promptly.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, Real Estate, or a related field.
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to work effectively both independently and as part of a team.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
 </li>
 <li>
 Fresh Grads. are most welcome to apply.
 </li>
 </ul>
 
 
</div>

Operations Specialist

Nawy

<div>
 
 At Nawy,
 
 Africa&rsquo;s largest PropTech
 
 , we redefine the real estate game. The Nawy Way powers our fast growth and positions us as a real estate trendsetter in Egypt and beyond.
 
 
 
 
 
 Now, let&rsquo;s talk about
 
 YOU.
 
 Have you ever imagined a
 
 personally
 
 and
 
 financially rewarding
 
 real estate career? If yes, keep reading, we have an exciting opportunity for you!
 
 
 
 
 
 
 Nawy&rsquo;s Sales Associate Certification | Program Overview
 
 
 
 This fast-track program equips ambitious, motivated individuals with real estate knowledge, essential skills, and a strong career foundation in just 7.5 days*. Expect an intensive, expert-led learning experience designed for those ready to take on a new challenge and excel.
 
 
 
 *+1-day onboarding for certified participants offered an Associate Property Consultant role.
 
 
 
 
 
 
 
 
 
 
 3 GREAT Reasons to Join This Program:
 
 
 <ul>
 <li>
 
 Get Hired:
 
 Kick-start your real estate career in just 7.5 days* of intensive, hands-on training. Think of it as a real estate sales bootcamp designed to land you your first gig.
 
 *+1 day onboarding for those offered an Associate Property Consultant role.
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Experience Learning Built for YOU
 
 : We&rsquo;re shaping the next-gen of real estate pros with high-quality, engaging, and tech-driven education. If you're Gen Z, expect a dynamic, practical, and results-focused learning experience. Zero boredom guaranteed.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Get Certified:
 
 Meet the certification criteria, ace the assessment, and earn an exclusive Nawy Associate Property Consultant Certification.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Learning Journey
 
 
 
 While we love keeping an element of surprise and curiosity, here&rsquo;s a sneak peek into what awaits you:
 
 <ul>
 <li>
 
 The Nawy Way:
 
 Discover our philosophy and proven approach to real estate success.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Real Estate Career Stories &amp; Myth Busters:
 
 Uncover untold stories. We say it as it is while debunking industry myths and stereotypes.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Nawy&rsquo;s Cutting-Edge Tech:
 
 Get hands-on experience with the latest real estate tech and future proof digital work practices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Essential (Real-Life) Soft Skills:
 
 Learn highly transferable, on-point strategies to elevate your communication, negotiation, and people skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Mindset Building:
 
 Throughout the program, we focus on mindset-building, call it sales or entrepreneurial mindset, as the factor that sets top professionals apart. Because real estate sales isn&rsquo;t just a job; it&rsquo;s an entrepreneurial playground.
 </li>
 </ul>
 
 Requirements
 
 
 Here&rsquo;s what makes a successful applicant for the Nawy Sales Associate Certification:
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years of general work experience &amp; 0-6 months in real estate.
 </li>
 <li>
 Fresh grads? We highly encourage you to apply!
 </li>
 <li>
 Career shifters? This is a sign for you.
 </li>
 </ul>
 
 
 
 
 
 Personal Traits
 
 
 <ul>
 <li>
 Ambitious, energetic, and eager to learn.
 </li>
 <li>
 Self-driven with a go-getter mindset.
 </li>
 <li>
 Passionate about real estate and sales success.
 </li>
 </ul>
 
 
 
 
 
 Key Behavioral Competencies:
 
 
 <ul>
 <li>
 Digital Literacy: Tech-savvy and comfortable using digital tools.
 </li>
 <li>
 Effective Communication: Clear, persuasive, and engaging.
 </li>
 <li>
 Learning Agility: Quick to adapt, absorb, and apply knowledge.
 </li>
 <li>
 Adaptability: Thrives in dynamic and fast-paced environments.
 </li>
 <li>
 Results-Driven: Focused on achieving and exceeding goals.
 </li>
 </ul>
 
 
 
 
 
 If this sounds like YOU, take the first step toward an exciting real estate career&mdash;apply now!
 
 
</div>

Nawy | Sales Associate Certification Program

<div>
 
 Position Overview
 
 
 The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know
 
 
 which employees are available to work and which skills they have to choose the best work schedule and the best workplace for each one. The main goal is to maximize the
 
 
 productivity of the company and the employees&rsquo; satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization.
 </li>
 <li>
 Analyze requirements about how many employees are needed for each workplace.
 </li>
 <li>
 Discuss the working schedules of the employees with managers.
 </li>
 <li>
 Provide help with the updating of databases with relevant information about employees.
 </li>
 <li>
 Create and validate working schedules, assuring support in solving schedules deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects.
 </li>
 <li>
 Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge.
 </li>
 <li>
 Interact with other departments in order to improve or maximize the project(s) results.
 </li>
 <li>
 Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 
 Education and specific Training
 
 <ul>
 <li>
 Higher Education Degree &ndash; preferential.
 </li>
 <li>
 Fluency in English. Work Experience
 </li>
 <li>
 Up to two years on Contact Center&rsquo;s and shared services for international markets and/or related industries.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills Other Requirements
 
 
 Technical Skills:
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel). Competencies and specific skills:
 </li>
 <li>
 Analytical ability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Planning C Organizing.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Time management.
 </li>
 </ul>
 
 
 
 
 Decision Making Authority
 
 
 Decisions Expected:
 
 <ul>
 <li>
 Report to the WFM Assistant Manager regarding any situation that may impact on the Projects and the Organization.
 </li>
 </ul>
 
 Recommendations Expected:
 
 <ul>
 <li>
 Continuous organizational improvement.
 </li>
 <li>
 Produce fresh and imaginative ideas and solutions.
 </li>
 </ul>
 
 
</div>

WFM Scheduling Analyst

<div>
 
 
 Job Title:
 
 Mid-Level
 
 WFM Scheduling Analyst
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know
 
 
 Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the
 
 
 productivity of the company and the employees&rsquo; satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization.
 </li>
 <li>
 Analyze requirements about how many employees are needed for each workplace.
 </li>
 <li>
 Discuss the working schedules of employees with managers.
 </li>
 <li>
 Provide help with the updating of databases with relevant information about employees.
 </li>
 <li>
 Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects.
 </li>
 <li>
 Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge.
 </li>
 <li>
 Interact with other departments in order to improve or maximize the project(s) results.
 </li>
 <li>
 Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 Education and specific Training:
 
 
 <ul>
 <li>
 Higher Education Degree.
 </li>
 <li>
 Fluency in English.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 Two to five years
 
 on Contact Center&rsquo; and shared services for international markets and as a WFM Scheduler.
 
 
 
 
 
 
 Tools Required:
 
 
 
 Teleopti is one of the leading names in
 
 Workforce Management (WFM)
 
 software, which is a crucial tool for WFM Analysts and Scheduling teams.
 
 
 
 
 
 🗓️ For Scheduling
 
 
 The scheduling function uses Teleopti to build and manage the daily, weekly, and monthly work schedules for agents.
 
 
 
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).
 </li>
 </ul>
 
 
 
 
 
 Competencies and specific skills:
 
 
 <ul>
 <li>
 Analytical ability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Planning C Organizing.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Time management.
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority:
 
 
 
 
 Decisions Expected:
 
 
 
 
 
 <ul>
 <li>
 Report to the WFM Assistant Manager regarding any situation that may impact the Projects and the Organization.
 </li>
 </ul>
 
 
 Recommendations Expected:
 
 
 
 
 
 <ul>
 <li>
 Continuous organizational improvement.
 </li>
 <li>
 Produce fresh and imaginative ideas and solutions.
 </li>
 </ul>
</div>

51Talk

<div>
 
 
 About Us:
 
 
 
 51Talk is a leading online English education platform dedicated to connecting teachers with students across the world through engaging, one-on-one classes. Join us and be part of a dynamic team that&rsquo;s passionate about making quality education accessible, while enjoying flexible work, growth opportunities, and the chance to make a real impact in students&rsquo; lives.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Making outbound calls to parents, guiding them through course progress, resources, and tools.
 </li>
 <li>
 Providing tailored solutions to address educational needs and concerns.
 </li>
 <li>
 Partnering with parents to boost student engagement and performance.
 </li>
 <li>
 Documenting interactions via the CRM system.
 </li>
 <li>
 Meeting daily outreach and engagement goals.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree and above in any field.
 </li>
 <li>
 English language proficiency is a MUST.
 </li>
 <li>
 Experience in customer service using English language is preferred. Fresh graduates are welcomed too.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive base salary with attractive incentives and commissions.
 </li>
 <li>
 Extensive training and support with professional development opportunities.
 </li>
 <li>
 Fun and engaging company social events.
 </li>
 </ul>
 
 
</div>

Customer Care Consultant

Explore 756+ Fresh customer service grads only in Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt this December. Find roles across top companies and apply now to boost your career.

756 fresh customer service grads only jobs IN Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

Fresh Customer Service (Grads only)

Sales Account Manager

Operations Specialist

Nawy | Sales Associate Certification Program

WFM Scheduling Analyst

WFM Scheduling Analyst

Customer Care Consultant