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front desk agent

Millennium Hotel and Convention Centre Kuwait

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25157911
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 
 
 </li>
 </ul>
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Supporting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Runs Front Desk shifts whenever necessary.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Desk Manager, PRE OPENING

Omnia Sport Academy

<div>
 
 
 Gymnastics Academy (Kuwait)
 
 
 
 
 
 
 We are looking for a
 
 professional, organized, and friendly Receptionist
 
 to manage the front desk at our Gymnastics Academy. You&rsquo;ll be the first point of contact for parents and students &mdash; handling inquiries, registrations, payments, and coordinating with coaches to ensure smooth daily operations.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Welcome parents, students, and visitors in a friendly and professional manner
 </li>
 <li>
 Answer phone calls, WhatsApp, and Instagram inquiries
 </li>
 <li>
 Handle new registrations, renewals, attendance tracking, and follow-up with parents
 </li>
 <li>
 Process payments and issue receipts while keeping records organized
 </li>
 <li>
 Coordinate with coaches about schedules, student updates, and class changes
 </li>
 <li>
 Maintain front desk organization and update student files (digital &amp; paper)
 </li>
 <li>
 Send reminders, announcements, and follow-up messages when required
 </li>
 <li>
 Support day-to-day operations to ensure a smooth academy flow
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 
 Fluent in Arabic and English (spoken and written)
 
 </li>
 <li>
 Previous experience in reception, administration, or customer service
 </li>
 <li>
 Strong communication skills &mdash; patient, respectful, and confident in dealing with parents
 </li>
 <li>
 Proficient in basic computer tools (Excel, Google Sheets, WhatsApp Business, etc.)
 </li>
 <li>
 Organized, reliable, and able to multitask during peak hours
 </li>
 <li>
 Comfortable working in a children and family-focused environment
 </li>
 </ul>
 
 
 
 
 Working Hours &amp; Days
 
 <ul>
 <li>
 
 3:30 PM to 9:00 PM
 
 </li>
 <li>
 
 6 days a week (Friday off)
 
 </li>
 </ul>
 
 
 
 
 Salary &amp; Benefits
 
 <ul>
 <li>
 
 Salary: 350 &ndash; 400 KD (based on experience)
 
 </li>
 <li>
 Bonus/commission for new student registrations
 </li>
 <li>
 Annual leave + end-of-service benefits (as per Kuwait labor law)
 </li>
 <li>
 Friendly working atmosphere and room for career development
 </li>
 </ul>
 
 
 
</div>

Receptionist & Front Desk Coordinator

Nashraa Co.

Urgent Hiring- HostessRequirements: - Height 165-170 cm. - Fluent in English (Arabic is a plus). - Presentable and confident. - Strong communication and customer service skills. - Ability to handle guest inquiries and front desk operations. - Previous experience as a receptionist or hostess preferred. - Positive attitude, flexible, and team-oriented. - Atleast 2 years of experience. - 18 Al-Ahli visa or Small Project Visa. - Immediate joiners.Interested candidates, please send your CV WhatsApp- 56559859Job Type: Full-time

Hostess

Rayan Gate

Job Title: Sales &amp; Receptionist- Female only Type: Full-TimeWe are hiring a Sales &amp; Receptionist to be the welcoming face of our fitness club! You&rsquo;ll greet members, manage bookings, and support membership sales.Key Duties:<ul><li>Welcome members &amp; handle front desk operations</li><li>Manage bookings, calls, and member inquiries</li><li>Promote memberships and assist with sales targets</li><li>Maintain daily records and support admin tasks</li></ul>Requirements:<ul><li>1&ndash;2 years of customer service or sales experience</li><li>Friendly, organized, and sales-driven</li><li>Good communication skills in English/ Arabic</li><li>Experience in a gym or wellness center is a bonus</li></ul>Benefits:<ul><li>Competitive salary + commission</li><li>Supportive team and growth opportunities</li></ul>Apply now and join a dynamic, health-focused team!Job Types: Full-time, Permanent

Sales and Receptionist

International Group of Aamina

We are looking for a proactive and organized Admin to join our team!Responsibilities:<ul><li>Handle CRM updates and data entry tasks</li><li>Manage front desk and receptionist duties</li><li>Assist with general administrative support and daily office operations</li></ul>Requirements:<ul><li>Experience in CRM, data entry, and receptionist work</li><li>Proficient in MS Office (Word, Excel, Outlook, PowerPoint)</li><li>Ability to read Arabic</li></ul>If you are detail-oriented, reliable, and have strong communication skills, we&rsquo;d love to hear from you!Job Type: Full-timePay: KD275.000 - KD300.000 per monthAbility to commute/relocate:<ul><li>Kuwait City: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you know to read Arabic?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>CRM, data entry and MS office: 2 years (Required)</li></ul>

Hiring Admin!

Join our dynamic team a leading fitness and wellness brand committed to delivering exceptional service and a premium experience to our members. We&rsquo;re looking for an experienced and motivated Club Supervisor to lead day-to-day operations and ensure smooth functioning of the club.Key Responsibilities:<ul><li>Supervise and support front desk, fitness, and operations staff</li><li>Ensure high standards of customer service at all times</li><li>Handle member complaints, queries, and feedback efficiently</li><li>Monitor cleanliness, safety, and equipment maintenance</li><li>Assist in scheduling, shift management, and staff performance evaluations</li><li>Maintain inventory and order supplies when needed</li><li>Coordinate with management on daily operations and improvements</li></ul>Requirements:<ul><li>Prior experience in a supervisory role, preferably in a fitness or hospitality setting</li><li>Bilingual (Arabic &amp; English)</li><li>Female candidates only (Ladies Gym)</li><li>Strong leadership and communication skills</li><li>Ability to multitask and work under pressure</li><li>Customer-focused mindset</li><li>Basic computer skills (MS Office, emails, scheduling software)</li></ul>Job Types: Full-time, Permanent

Club Supervisor (Female only)

Explore 21+ Front desk agent in Kuwait Jobs In Kuwait this November. Find roles across top companies and apply now to boost your career.