front desk host

Dave & Buster's

<div><p><b>Job Description:
</b></p><p></p><p>Dave &amp; Buster&rsquo;s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
</p><p></p><p>Dave &amp; Buster&rsquo;s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
</p><p></p><p>POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave &amp; Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
</p><p></p><h2 class="jobSectionHeader"><b>NITTY GRITTY DETAILS:
</b></h2><ul><li>Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
</li><li>Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
</li><li>Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
</li><li>Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
</li><li>Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
</li><li>Reviews the cleanliness and organization of the Front Desk and Host station.
</li><li>Ensures all menus are stocked and properly cleaned and maintained.
</li><li>Checks for restocking of necessary supplies.
</li><li>Brings all areas up to standard.
</li><li>Discusses problem areas with Manager
</li><li>Conducts merchandise inventory during and after shift, if applicable.
</li><li>Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
</li><li>Notifies Manager of any Guest that is perceived to be unhappy.
</li><li>Assists other Team Members as needed or as business dictates
</li><li>Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
</li><li>Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
</li><li>Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
</li><li>Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
</li><li>Delivers silverware as Guests are seated.
</li><li>Makes timely and accurate calculations of bill transactions.
</li><li>Greets and assists Guests efficiently and with a smile while processing transactions.
</li><li>Is responsible for the reconciliation of any monies from their banks.
</li><li>Completes &ldquo;To Go&rdquo; order transactions for Guests and ensures accuracy.
</li><li>Sells merchandise from the Front Desk, if applicable.
</li><li>Must be friendly and able to smile frequently.
</li><li>Restaurant, retail, or cashier experience preferred, but not required.
</li><li>Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&amp;B.
</li><li>Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
</li><li>Must demonstrate ability to read and communicate in English.
</li><li>Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
</li><li>Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
</li><li>Must be at least 16 years of age.
</li></ul><p></p><h1 class="jobSectionHeader"><b>Requirements
</b></h1><h2 class="jobSectionHeader"><b>STUFF OUR ATTORNEYS MAKE US WRITE:
</b></h2><p>The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
</p><ul><li>Work days, nights, and/or weekends as required.
</li><li>Work in noisy, fast paced environment with distracting conditions.
</li><li>Read and write handwritten notes.
</li><li>Lift and carry up to 30 pounds.
</li><li>Move about facility and stand for long periods of time.
</li><li>Walk or stand 100% of shift.
</li><li>Reach, bend, and stoop frequently.
</li></ul><p></p><p>The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
</p><p></p><p>As an equal opportunity employer, Dave &amp; Buster&rsquo;s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
</p><p></p><p><b>Salary Range:
</b></p>15.3
<ul><li></li></ul>16.8
<p></p><p>We are an equal opportunity employer and participate in E-Verify in states where required.</p></div>

Front Desk / Host

Doi Moi

<p>This beautifully renovated French-Vietnamese full-service concept located on DC's bustling 14TH STREET features big flavors, a unique beverage program with Vietnamese coffees, teas and fresh juices, and a late-night downstairs bar (follow the pink light). <i>doi moi, </i>in Vietnamese means &quot;new change&quot; and pays tribute to the culinary traditions and regional dishes found throughout Southeast Asia. Through our authentic scratch cooking, we attract a crowd who value high quality and who are looking for a newer, more vibrant scene.</p><p><i>doi moi</i> is seeking a <b>Host </b>to join our team in support of the creation and execution of this authentic experience.</p><p><b>Responsibilities include but are not limited to:</b></p><ul><li>Create a warm and inviting welcome for our guests and establish memorable first impressions</li><li>Work with management, servers, bussers, food runners, and bartenders to create a seamless dining experience for our guests</li><li>Coordinate reservations, walk ins, and guest waits with guests&rsquo; preferences, thorough knowledge of seating capacity and server availability while maximizing table turns</li><li>Coordinate reservation booking procedures, practices, and overall restaurant revenue management</li><li>Answer telephone calls and handle restaurant inquiries with a smile and eagerness to assist</li><li>Maintain cleanliness and organization of host stand and entrance of the restaurant</li><li>Work with a purpose; continually update table statuses, help fellow employees, and complete additional assigned tasks to provide a productive and positive work environment</li><li>Attend educational/developmental sessions as required</li></ul><p><i>doi moi</i> is part of <b>SRG Concepts</b>, a privately-owned restaurant group that currently owns and operates 7 locations in the greater Washington DC, metropolitan area. We are currently executing our full service and fast casual growth strategy. Our concepts are Chicken &amp; Whiskey, The Walrus Oyster &amp; Ale House, and doi moi.</p><p><b>Requirements</b></p><ul><li>Excellent English speaking and written communication skills</li><li>Ability to provide top notch customer service in a fast-paced environment</li><li>A positive attitude and ability to work well under pressure with all restaurant staff</li><li>Ability to remain calm in a fast-paced environmentStand and work in constant motion for the entire shift</li><li>Able to safely lift and easily maneuver trays of food when necessary</li><li>Willing to follow instructions and ask questions for clarification if needed</li><li>Able to handle money accurately and operate a point-of-sale system</li><li>Previous restaurant, cashier, or front desk experience (Preferred)</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: From $17.50 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Shift:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li></ul><p>Work Location: In person</p>

Host

IMPRINT Hospitality

<div>
 <strong>
  Job Title: Part-Time Front Desk Agent (PM/AM Rotating)
  <br/>
  <br/>
 </strong>
 On the River Inn is seeking a
 <strong>
  part-time Front Desk Agent
 </strong>
 to join our team. This position requires availability for
 <strong>
  PM shifts (3:00 PM &ndash; 11:00 PM)
 </strong>
 , with occasional
 <strong>
  AM shifts (7:00 AM &ndash; 3:00 PM)
 </strong>
 . We are looking for someone with a strong commitment to delivering exceptional guest service.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Greet and interact with guests in a warm, welcoming, and professional manner
  </li>
  <li>
   Check guests in and out, ensuring:
  </li>
  <ul>
   <li>
    Accurate billing and payment processing
   </li>
   <li>
    Special requests are properly noted and fulfilled
   </li>
   <li>
    Guest information is recorded correctly
   </li>
  </ul>
  <li>
   Respond promptly and professionally to guest emails
  </li>
  <li>
   Make and confirm reservations
  </li>
  <li>
   Answer and assist with incoming phone calls
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent customer service skills
  </li>
  <li>
   Strong communication and organizational abilities
  </li>
  <li>
   Ability to handle financial transactions accurately
  </li>
  <li>
   Comfortable using computers, including email, Microsoft Word, Excel, and property management systems
  </li>
  <li>
   Previous hospitality experience preferred, but not required
  </li>
  <li>
   Ability to stand and move throughout most of the shift
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong attention to detail
  </li>
  <li>
   Reliability and punctuality
  </li>
  <li>
   Friendly, guest-focused attitude
  </li>
  <li>
   A team player who enjoys working with people
  </li>
  <li>
   Flexibility to work additional hours during high-occupancy periods
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 On The River Inn is newly managed by
 <strong>
  Imprint Hospitality
 </strong>
 , a full-service hotel and restaurant management company specializing in lifestyle and boutique properties. We focus on creating unique guest experiences by combining innovative technology with genuine human connection. Imprint Hospitality also offers development services, consulting, and asset management to help each property reach its full potential.
 <br/>
 <br/>
 <strong>
  Our Core Values
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We leave a positive imprint
  </li>
  <li>
   We care and do what is right
  </li>
  <li>
   We use our expertise to drive continuous improvement
  </li>
  <li>
   We enjoy what we do, who we do it with, and who we do it for
  </li>
  <li>
   We encourage balance and flexibility
  </li>
  <li>
   We have fun
  </li>
 </ul>
</div>


Front Desk Agent On The River Inn

Kolter Hospitality

<div>
 <strong>
  Overview:
 </strong>
 A Kolter Hospitality Gallery Host delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt Place standards, policies and procedures.
 <br/>
 <br/>
 <strong>
  Performance Expectations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist guests with check-in and check-out processes.
  </li>
  <li>
   Coordinate all guest requests.
  </li>
  <li>
   Inform guests of hotel services, features and room amenities.
  </li>
  <li>
   Welcome the guest by name whenever possible.
  </li>
  <li>
   Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
  </li>
  <li>
   Set up and break down meeting space.
  </li>
  <li>
   Prepare food for meetings/events.
  </li>
  <li>
   Follow the hotel&rsquo;s rate structures, discounts and sell/upsell strategies.
  </li>
  <li>
   Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
  </li>
  <li>
   Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
  </li>
  <li>
   Cancel room reservations according to policy.
  </li>
  <li>
   Report any items in need of repair.
  </li>
  <li>
   Follow all safety procedures while working.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioral Expectations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be effective and innovative in handling and solving problems in the workplace.
  </li>
  <li>
   Remain positive and helpful while working in a fast-paced environment.
  </li>
  <li>
   Committed to the success and growth of the company.
  </li>
  <li>
   Act honorably, even when no one is watching.
  </li>
  <li>
   Eagerness to grow and/or develop within the company
  </li>
  <li>
   Passionately provide personalized guest service
   <br/>
   <br/>
  </li>
 </ul>
 Equal Opportunity Employer
 <br/>
 <br/>
 M/F/Veteran/Disability
 <br/>
 <br/>
 Drug Free Workplace
 <br/>
 <br/>
 Kolter Hospitality Participates in E-Verify
</div>


Front Desk Agent

Under Canvas

<p></p><div><div><div><b>Summary</b></div></div><div><div>
As Food &amp; Beverage Front of House Lead, you will support the Food and Beverage operation through leadership of the front of house team and completing delegated administrative tasks. You will ensure service, brand, and food safety standards are implemented and followed. You will work in the roles of cashier, food runner, barista, bartender, and expeditor. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment.</div></div><div></div><div><div><b><br>
Responsibilities</b></div></div><div></div><div><div><div><div><div><div><div><ul><li><div><br>
Expertly execute all front of house tasks and train team on best practices of the operation with a focus on exceptional guest service</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Actively maintain guest and team member safety by ensuring all food handling safety and storages protocols and SOPs are implemented and tracked on logs</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Ensure a clean and safe workspace through completion of daily and weekly cleaning/deep cleaning checklists tasks</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Maintain neat, organized, and safely stored work and storage areas where FIFO is practice</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Assist with all inventory practices including ordering, receiving, waste tracking, setting up count sheets, and completing physical inventory counts</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Knowledge of all drink recipes and ingredients, food item portions and ingredients, with special attention to allergens</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Ensure all guests are cheerfully attended to and that all service standards are followed</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Lead by example, maintain composure, take action, and be solution-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Collaborate and interact professionally, value teamwork, quickly step in to help others, resolve challenges with quick solutions</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Learn and share knowledge of local area, culture, and on-site activities</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Keep a positive attitude, anticipate needs of your team and guests</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Set clear expectations, provide accurate, complete, and timely communication</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Other duties as assigned</div></li></ul></div></div></div></div></div></div></div><div></div><div><div><b><br>
Competencies</b></div></div><div></div><div><div><div><div><div><div><div><div><br>
Effective Communication</div></div></div></div></div><div></div><div><div><div><div><div><br>
Adaptagility</div></div></div></div></div><div></div><div><div><div><div><div><br>
Decision Making</div></div></div></div></div><div></div><div><div><div><div><div><br>
Initiative</div></div></div></div></div></div></div></div><div></div><div><div><b><br>
Education</b></div></div><div><div><ul><li><div>
High School Diploma/GED</div></li></ul></div></div><div></div><div><div><b><br>
Working Conditions</b></div></div><div></div><div><div><div><div><div><div><div><ul><li><div><br>
Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Able to stand and move for long periods of time</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Operate guest transport carts and/or property vehicle</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Bend and stoop</div></li></ul></div></div></div></div></div></div></div><div></div><div><div><b><br>
Preferred Qualifications</b></div></div><div></div><div><div><div><div><div><div><div><ul><li><div><br>
Previous restaurant leadership experience, including leading team trainings</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Experience leading a team of 2-10 people</div></li></ul></div></div></div></div><div></div><div><div><div><div><br>
<ul><li>
Food Handler (ServSafe) Certification and TIPS certification<ul><li>
Must be obtained by property opening date or before starting any work involving food or alcohol handling</li></ul></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Experience with POS systems</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Knowledge of basic barista and bartending skills</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Excellent communicator</div></li></ul></div></div></div></div><div></div><div><div><div><div><ul><li><div><br>
Experience with conducting inventories</div></li><li><div>
Experience ordering products from set par lists and suggesting adjustments to pars based on business levels</div></li></ul></div></div></div></div></div></div></div><div></div><div><p><b><br>
Additional Information</b></p><ul><li>
This position requires the individual to wear and work in personal protective equipment, when applicable.</li><li>
This position requires that the individual is able to lift a minimum of 45lbs independently.</li><li>
Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.</li><li>
Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.</li><li>
This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.</li></ul><p><i>
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.</i></p><p><b>
COMPENSATION AND BENEFITS:</b></p><p>
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:</p><ul><li>
Health Insurance</li><li>
401K (eligible if work hourly minimum as required by law)<br>
 Heavily discounted tents for Under Canvas family and friends stays<br>
 Bar N Ranch lodge and cabin discounts</li><li>
Lifestyle partner brand and industry discounts</li><li>
Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions</li><li>
Employee Assistance Program</li></ul><p>
Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.</p></div></div>

Front of House Lead

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26070913<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Leading Guest Services Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul><p><br>
</p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul><p><br>
</p><p><b>Managing and Conducting Human Resource Activities</b></p>
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Office Manager

Urban Air Adventure Park

<div><div><b>TEAM MEMBER - ($15.00/HOUR)</b><br>
<b>PART-TIME</b><br>
<i>**Increased hours during school breaks and summer.</i></div>
<div></div><div><b>JOB SUMMARY</b></div>
<div></div><div>Urban Air is seeking qualified and energetic individuals for Court Monitor, Front Desk, Party Host and Caf&eacute; Positions. Applicants MUST have reliable transportation to and from the Park, and must possess the ability to work at least one (1) shift between Monday-Thursday and two (2) shifts between Friday-Sunday.</div>
<div><br>
<b>SKILLS AND QUALIFICATIONS</b></div>
<ul><li>High-energy individual with excellent customer service skills</li>
<li>Full Weekend availability (Friday-Sunday)</li>
<li>Previous work experience in retail or hospitality preferred, but not required</li>
<li>Cash handling experience</li>
</ul><div><b>OFFERED</b></div>
<ul><li>1 hour of pro for every 40 hours worked</li>
<li>50% off shift meal and merchandise</li>
</ul><div>We encourage, but do not require, athletic-minded individuals to apply due to the physical nature of the business as all team members are required to perform to equal levels of performance or greater.</div>
<div></div><div><i>The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.</i></div>
<div></div><div><b>ABOUT URBAN AIR ADVENTURE PARKS</b></div>
<div></div><div>Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.</div>
<div></div><div><i>Urban Air Rockford is an equal opportunity employer.</i></div></div>

Team Member

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