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Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25157911
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Maintaining Guest Services and Front Desk Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  </li>
  <li>
   Develops specific goals and plans to prioritize, organize, and accomplish your work.
  </li>
  <li>
   Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  </li>
  <li>
   Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  </li>
  <li>
   Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  </li>
  <li>
   Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting Management of Front Desk Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  </li>
  <li>
   Encourages and building mutual trust, respect, and cooperation among team members.
  </li>
  <li>
   Serving as a role model to demonstrate appropriate behaviors.
  </li>
  <li>
   Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  </li>
  <li>
   Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  </li>
  <li>
   Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ensuring Exceptional Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides services that are above and beyond for customer satisfaction and retention.
  </li>
  <li>
   Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  </li>
  <li>
   Responds to and handles guest problems and complaints.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Empowers employees to provide excellent customer service.
  </li>
  <li>
   Observes service behaviors of employees and provides feedback to individuals.
  </li>
  <li>
   Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  </li>
  <li>
   Ensures employees understand customer service expectations and parameters.
  </li>
  <li>
   Interacts with guests to obtain feedback on product quality and service levels.
  </li>
  <li>
   Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing Projects and Policies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implements the customer recognition/service program, communicating and ensuring the process.
  </li>
  <li>
   Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  </li>
  <li>
   Supervises same day selling procedures to maximize room revenue and control property occupancy.
  </li>
  <li>
   Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  </li>
  <li>
   Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting Human Resource Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  </li>
  <li>
   Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  </li>
  <li>
   Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  </li>
  <li>
   Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  </li>
  <li>
   Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  </li>
  <li>
   Participates in employee progressive discipline procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  </li>
  <li>
   Analyzes information and evaluating results to choose the best solution and solve problems.
  </li>
  <li>
   Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  </li>
  <li>
   Performs all duties at the Front Desk as necessary.
  </li>
  <li>
   Runs Front Desk shifts whenever necessary.
  </li>
  <li>
   Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Front Desk Manager, PRE OPENING

<div><b>Additional Information</b><br>
<b>Job Number</b>25157911<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><p><br>
</p><p><b>Supporting Human Resource Activities</b></p>
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Al Mulla Group

<p></p><div><div><div><div><h6 class="jobSectionHeader"><b>Responsibilities</b></h6>
<div><div>&bull;Receive and process customer vehicles, enters data into SAP
&bull;Maintain in/out records
&bull;Manage customer representatives during vehicle drop-off and pick-up
&bull;Coordinate with the accounts for delivery notes
&bull;Facilitate communication between customers and respective Managers
&bull;Handle service appointments, inquiries, and follow-ups.
&bull;Coordinate between customers and service/technical teams.
&bull;Ensure smooth front-desk operations and prompt customer communication.
&bull;Support management in reporting and administrative tasks related to service operations.<br>
</div></div></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Requirements</b></h5>
<h6 class="jobSectionHeader"><b>Educational Qualifications</b></h6>
<div><div><div>Education Degree
</div><div>: Secondary
</div></div><div><div>Major
</div><div>: -
</div></div></div></div></div><div><div><h6 class="jobSectionHeader"><b>Experience</b></h6>
</div><div>Years of Experience
</div><div>: 1 - 5 Years
</div><div>Field of Experience<br>
</div><div>: Experience in customer service, front desk, or service reception roles.
Experience handling customer inquiries, appointments, and service requests.
Exposure to automotive, industrial, or service center operations is preferred.
Familiarity with basic office software and record-keeping.
</div></div><div><div><h6 class="jobSectionHeader"><b>Skills</b></h6>
<div><div>&bull;Excellent communication and interpersonal skills
&bull;Strong customer service orientation
&bull;Ability to handle inquiries, appointments, and complaints professionally
&bull;Basic knowledge of office software (MS Office, email, and scheduling tools)
&bull;Friendly, polite, and professional demeanour
&bull;Ability to coordinate between customers and service teams efficiently
</div></div></div></div><div><div><h6 class="jobSectionHeader"><b>Other Requirements</b></h6>
<div><div><div>Gender
</div><div>: Male
</div></div><div><div>Age
</div><div>: 22 - 35 Years
</div></div><div><div>Preferred Language
</div><div>: Arabic, English
</div></div><div><div>Duty Shift / Timings
</div><div>: One Shift / 7:30 am to 4:00 pm
</div></div></div></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>Salary &amp; Benefits</b></h5>
<div><div><div>Salary
</div><div>: Attractive Salary
</div></div><div><div>Other Benefits
</div><div>: Car Allowance, Production based Incentives
</div></div></div></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Remarks</b></h5><div></div><div><div><div><br>
</div></div><p></p><div><div>Job Country
</div><div>: Kuwait
</div></div><div><div>Nationality
</div><div>: Kuwait
</div></div><div><div>Career Level
</div><div>: Entry Level</div></div></div></div></div></div></div><div></div>

Service Receptionist

Akima

<div>
 Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!
 <br/>
 <br/>
 Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
  </li>
  <li>
   Assists the IMO with daily functions of computer, network and software management for the site and all users.
  </li>
  <li>
   Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
  </li>
  <li>
   Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
  </li>
  <li>
   May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
  </li>
  <li>
   Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
  </li>
  <li>
   Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
  </li>
  <li>
   Troubleshoots all other site authorized software with IMOs and users.
  </li>
  <li>
   Creates logon and email accounts using Microsoft Exchange Server and User Manager.
  </li>
  <li>
   Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
  </li>
  <li>
   Works within a small continuous improvement focused team.
  </li>
  <li>
   Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
  </li>
  <li>
   Completes all tasks and assignments as requested by Supervisors and Management.
  </li>
  <li>
   Performs other duties and assignments as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a US citizen with an active Secret clearance, or higher level, security clearance
  </li>
  <li>
   High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
  </li>
  <li>
   Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.
  </li>
  <li>
   Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.
  </li>
  <li>
   You must be able to meet all health requirements.
  </li>
  <li>
   Must be able to pass a detailed medical and dental exam.
  </li>
  <li>
   Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
  </li>
  <li>
   Must have a working knowledge of Microsoft Office software.
  </li>
  <li>
   Demonstrated strong customer service skills are mandatory.
  </li>
  <li>
   Excellent interpersonal skills are required.
  </li>
  <li>
   Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
  </li>
  <ul>
   <li>
    IAT Level I Baseline:
   </li>
   <li>
    Cisco: CCNA: Certified Network Associate - Security
   </li>
   <li>
    Cisco: CCNP: Certified Network Professional - Security
   </li>
   <li>
    CompTIA: A+ ce
   </li>
   <li>
    CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
   </li>
   <li>
    CompTIA: CySA+ ce: Cybersecurity Analyst
   </li>
   <li>
    CompTIA: Network+ ce
   </li>
   <li>
    CompTIA: Security+ ce
   </li>
   <li>
    CompTIA: SecurityX ce
   </li>
   <li>
    GIAC: GCED: Certified Enterprise Defender
   </li>
   <li>
    GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
   </li>
   <li>
    GIAC: GICSP: Industrial Cyber Security Professional
   </li>
   <li>
    GIAC: GSEC: Security Essentials
   </li>
   <li>
    ISACA: CISA: Certified Information Systems Auditor
   </li>
   <li>
    ISC2: CISSP (or Associate): Certified Information Systems Security Professional
   </li>
   <li>
    ISC2: SSCP: Systems Security Certified Practitioner
   </li>
   <li>
    Computing Environment Certificates
   </li>
   <li>
    CompTIA: Server+
   </li>
   <li>
    Microsoft: 365 Certified: Modern Desktop Administrator Associate
   </li>
   <li>
    Microsoft: MCSA: Windows 10
   </li>
   <li>
    Microsoft: MCSA: Windows Server 2012
   </li>
   <li>
    Microsoft: MCSA: Windows Server 2016
   </li>
   <li>
    Microsoft: MCSE: Cloud Platform and Infrastructure
   </li>
   <li>
    Microsoft: MCSE: Enterprise Devices and Apps
   </li>
   <li>
    Microsoft: MCSE: Private Cloud 2012
   </li>
   <li>
    Microsoft: MCSE: Server Infrastructure 2012
   </li>
   <li>
    Microsoft: MCT: Certified IT Professional
   </li>
   <li>
    Microsoft: MCT: Certified Systems Administrator
   </li>
   <li>
    Microsoft: 365 Certified: Endpoint Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Enterprise Administrator Expert
   </li>
   <li>
    Microsoft: 365 Certified: Messaging Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Modern Desktop Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Security Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Database Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Security Engineer Associate
   </li>
   <li>
    Microsoft: Certified: Azure Solutions Architect Expert
   </li>
   <li>
    Microsoft: Certified: Identity and Access Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Information Protection Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Security Operations Analyst Associate
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database Admin
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database BI Development
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database Dev
   </li>
   <li>
    Microsoft: MCSE: Core Infrastructure
   </li>
   <li>
    Microsoft: MCSE: Database Management and Analytics
   </li>
   <li>
    Microsoft: MCSE: Productivity Solutions Expert
   </li>
   <li>
    Microsoft: MD-100: Windows Client
   </li>
   <li>
    Microsoft: MTA: Microsoft Technology Associate
   </li>
   <li>
    Microsoft: MTA: Windows Server Administration Fundamentals
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Job ID
  <br/>
  <br/>
 </strong>
 2025-19602
 <br/>
 <br/>
 <strong>
  Work Type
  <br/>
  <br/>
 </strong>
 On-Site
 <br/>
 <br/>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  Work Where it Matters
  <br/>
  <br/>
 </strong>
 Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
 <br/>
 <br/>
 At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
 <br/>
 <br/>
 <strong>
  For our shareholders
 </strong>
 , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
 <br/>
 <br/>
 <strong>
  For our government customers
 </strong>
 , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
 <br/>
 <br/>
 <strong>
  As an FRS employee
 </strong>
 , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
 <br/>
 <br/>
 <br/>
 <br/>
 Job ID:19602-en-us
</div>


Service Desk Administrator (IT Help Desk) - Camp Arifjan (Active Secret Clearance Required)

<div>Company Overview:
<div></div><div><b>
Work Where it Matters</b></div><div></div><div><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</div><div></div><div><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</div><div></div><div><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</div><div></div><div><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</div><div></div><div><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</div>
Description:
<p>
Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!</p><p></p><p><br>
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p>
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li><p>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</p></li><li><p>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</p></li><li><p>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</p></li><li><p>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</p></li><li><p>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</p></li><li><p>
Troubleshoots all other site authorized software with IMOs and users.</p></li><li><p>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</p></li><li><p>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</p></li><li><p>
Works within a small continuous improvement focused team.</p></li><li><p>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</p></li><li><p>
Completes all tasks and assignments as requested by Supervisors and Management.</p></li><li><p>
Performs other duties and assignments as required.</p></li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li><p>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</p></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a detailed medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.</p></li><li>
Excellent interpersonal skills are required.</li><li><p>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-19602 Work Type: On-Site</div>

<div>Company Overview:
<div></div><div><b>
Work Where it Matters</b></div><div></div><div><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</div><div></div><div><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</div><div></div><div><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</div><div></div><div><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</div><div></div><div><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</div>
Description:
<p>
Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!</p><p></p><p><br>
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p>
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li><p>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</p></li><li><p>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</p></li><li><p>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</p></li><li><p>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</p></li><li><p>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</p></li><li><p>
Troubleshoots all other site authorized software with IMOs and users.</p></li><li><p>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</p></li><li><p>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</p></li><li><p>
Works within a small continuous improvement focused team.</p></li><li><p>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</p></li><li><p>
Completes all tasks and assignments as requested by Supervisors and Management.</p></li><li><p>
Performs other duties and assignments as required.</p></li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li><p>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</p></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a detailed medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.</p></li><li>
Excellent interpersonal skills are required.</li><li><p>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-19463 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Secret Clearance Required)

V2X Inc

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
  <br/>
  <br/>
 </strong>
 Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
 <br/>
 <br/>
 <strong>
  This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
  <br/>
  <br/>
 </strong>
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proactively oversees and manages the service desk operations and staff.
  </li>
  <li>
   Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.
  </li>
  <li>
   Act as an escalation point where difficult or controversial calls are received.
  </li>
  <li>
   Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.
  </li>
  <li>
   Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.
  </li>
  <li>
   Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.
  </li>
  <li>
   Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.
  </li>
  <li>
   Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.
  </li>
  <li>
   Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.
  </li>
  <li>
   Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.
  </li>
  <li>
   Takes overall responsibility for incident and service request handling
  </li>
  <li>
   Performs other duties and assignments as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Qualifications
  </li>
  <li>
   Security Clearance:
  </li>
  <li>
   Requires an active Secret Clearance
  </li>
  <li>
   Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
  </li>
  <ul>
   <li>
    High School diploma or GED required.
   </li>
   <li>
    This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
   </li>
   <li>
    The authorized certifications for this job title are listed as follows:
   </li>
  </ul>
  <li>
   BASELINE:
  </li>
  <ul>
   <li>
    Cisco: CCNA Security
   </li>
   <li>
    Cisco: CCNP Security
   </li>
   <li>
    CompTIA: A+ ce
   </li>
   <li>
    CompTIA: CASP+ ce: Advanced Security Practitioner
   </li>
   <li>
    CompTIA: CySA+ ce: Cybersecurity Analyst
   </li>
   <li>
    CompTIA: Network+ ce
   </li>
   <li>
    CompTIA: Security+ ce
   </li>
   <li>
    CompTIA: SecurityX ce
   </li>
   <li>
    GIAC: GCED: Certified Enterprise Defender
   </li>
   <li>
    GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
   </li>
   <li>
    GIAC: GICSP: Industrial Cyber Security Professional
   </li>
   <li>
    GIAC: GSEC: Security Essentials
   </li>
   <li>
    ISACA: CISA: Certified Information Systems Auditor
   </li>
   <li>
    ISC2: CISSP (or Associate): Certified Information Systems Security Professional
   </li>
  </ul>
  <li>
   COMPUTING ENVIRONMENT (CE):
  </li>
  <ul>
   <li>
    CompTIA: Server+
   </li>
   <li>
    Microsoft: 365 Certified: Endpoint Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Enterprise Administrator Expert
   </li>
   <li>
    Microsoft: 365 Certified: Messaging Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Modern Desktop Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Modern Desktop Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Security Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Database Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Security Engineer Associate
   </li>
   <li>
    Microsoft: Certified: Azure Solutions Architect Expert
   </li>
   <li>
    Microsoft: Certified: Identity and Access Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Information Protection Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Security Operations Analyst Associate
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database Admin
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database BI Development
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database Dev
   </li>
   <li>
    Microsoft: MCSA: Windows 10
   </li>
   <li>
    Microsoft: MCSA: Windows Server 2012
   </li>
   <li>
    Microsoft: MCSA: Windows Server 2016
   </li>
   <li>
    Microsoft: MCSE: Cloud Platform and Infrastructure
   </li>
   <li>
    Microsoft: MCSE: Core Infrastructure
   </li>
   <li>
    Microsoft: MCSE: Database Management and Analytics
   </li>
   <li>
    Microsoft: MCSE: Enterprise Devices and Apps
   </li>
   <li>
    Microsoft: MCSE: Private Cloud 2012
   </li>
   <li>
    Microsoft: MCSE: Productivity Solutions Expert
   </li>
   <li>
    Microsoft: MCSE: Server Infrastructure 2012
   </li>
   <li>
    Microsoft: MCT: Certified IT Professional
   </li>
   <li>
    Microsoft: MCT: Certified Systems Administrator
   </li>
  </ul>
  <li>
   Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
  </li>
  <ul>
   <li>
    Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.
   </li>
   <li>
    Proven experience with leading a workforce in a high-tempo environment.
   </li>
   <li>
    Excellent customer service skills are mandatory.
   </li>
   <li>
    Experience with a customer service-oriented company.
   </li>
  </ul>
 </ul>
 <strong>
  At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 </strong>
</div>


Service Desk Administrator II

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Service Desk Administrator (IT Help Desk) - Camp Arifjan (Active Secret Clearance Required)

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Active Secret Clearance Required)

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Secret Clearance Required)

Service Desk Administrator II