customer support executive

guest service agent

housekeeping manager

live chat agent

office manager

front desk receptionist

Reference Agency

<div>
 <p>
  We are hiring
  <strong>
   Counter Agents
  </strong>
  to serve as the first point of contact for our customers. The role involves handling travel bookings, managing inquiries, and delivering excellent service at the counter to ensure customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Manage customer bookings, ticketing, and payments.
  </li>
  <li>
   Provide professional assistance to walk-in customers and repeat clients.
  </li>
  <li>
   Handle refunds, rescheduling, and customer complaints.
  </li>
  <li>
   Maintain accurate records of daily transactions.
  </li>
  <li>
   Support sales campaigns and upselling of travel packages.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;3 years of customer service or counter experience.
  </li>
  <li>
   Strong interpersonal and communication skills.
  </li>
  <li>
   Experience in travel booking/ticketing systems is an advantage.
  </li>
  <li>
   Must be proficient in using travel and booking systems like Amadeus &amp; Galileo.
  </li>
  <li>
   Ability to work efficiently in a fast-paced environment.
  </li>
  <li>
   Bilingual (Arabic &amp; English).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <ul>
  <li>
   Salary between EGP 10,000 &ndash; 12,000.
  </li>
  <li>
   Growth opportunities in the aviation and travel industry.
  </li>
  <li>
   Friday fixed day off + rotational Saturdays.
  </li>
  <li>
   Medical insurance after 6 months with Allianz (coverage up to EGP 200,000).
  </li>
 </ul>
 <p>
 </p>
</div>


Front Desk Receptionist

Colas

<div><div><div><h2 class="jobSectionHeader"><b>About the job
</b></h2></div><div><p>As the first point of contact at Colas Rail, the Receptionist plays a key role in representing the company to visitors, partners, and employees. This role is responsible for managing front-desk operations, ensuring smooth communication, and providing administrative support to contribute to the efficiency of daily business activities.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Main Duties and Responsibilities</b></h2></div><div><ul><li><p>
Welcome and assist visitors, clients, and partners in a professional and courteous manner.</p></li><li><p>
Manage incoming phone calls, emails, and correspondence, directing them to the appropriate department or staff.</p></li><li><p>
Ensure the reception area reflects Colas Rail&rsquo;s professional standards, keeping it clean, organized, and presentable.</p></li><li><p>
Maintain visitor logs, issue access badges, and ensure compliance with site security procedures.</p></li><li><p>
Coordinate with facility management regarding office supplies, meeting room bookings, and reception-related needs.</p></li><li><p>
Receive, sort, and distribute incoming mail, packages, and deliveries.</p></li><li><p>
Provide administrative and clerical support to HR, Administration, and other departments as needed.</p></li><li><p>
Assist in organizing meetings, conferences, and company events when required.</p></li><li><p>
Uphold Colas Rail&rsquo;s values of safety, responsibility, and excellence in all interactions</p></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Desired Education and Experience</b></h2></div><div><ul><li><p>
Bachelor&rsquo;s degree in Business Administration or related field (preferred).</p></li><li><p>
Proven experience as a receptionist, front desk officer, or administrative assistant.</p></li><li><p>
Excellent communication skills in English and Arabic (French is a plus).</p></li><li><p>
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).</p></li><li><p>
Strong organizational skills with the ability to multitask effectively.</p></li><li><p>
Professional demeanor, customer service&ndash;oriented, and detail-focused.</p></li><li><p>
Ability to work under pressure and maintain confidentiality.</p></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies and Skills:</b></h2></div><div><ul><li>
Innovativeness, resourcefulness, and capacity for quick learning</li><li>
Demonstrates and safeguards ethics and integrity</li><li>
Self-motivated and exhibits engagement and commitment to the success his organization<b>
</b></li><li>Ability to work as a team player<b>
</b></li><li>Ability to communicate effectively<b>
</b></li><li>Fosters open and healthy communication across the wider team</li><li>
Ability to multitask and perform under minimal supervision</li><li>
Demonstrates a continuous tendency to learn, share knowledge and encourage contribution across team members</li><li>
Solid work ethics</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
About Colas Rail</b></h2></div><div><p>
Colas Rail Egypt, a subsidiary of Colas Rail, specializes in rail infrastructure and construction within Egypt. The company is involved in various rail development aspects, including the construction, maintenance, and upgrading of rail networks. A significant project includes its participation in the expansion of the Cairo Metro system, enhancing urban transit in the region. Colas Rail Egypt focuses on improving transportation infrastructure, safety, and sustainability, contributing to the overall advancement of Egypt&rsquo;s transportation capabilities. For more detailed information, please refer to their official website or recent publications.</p></div></div></div>

Receptionist

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
Job PURPOSE:</p>
<p>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</p>
<p>
KEY ACCOUNTABILITIES</p>
<p>
Operational Functions</p>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<p>
Reporting</p>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<p>
Policies, Processes and Procedures</p>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<p>
Day- to-day operations</p>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<p>
Compliance:</p>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<p>
Skills</p>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-AMERICANA PLAZA BRANCH</div><div>
Work Locations: AMERICANA PLAZA BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

TELLER

VodafoneThree

<div></div><div><div><div><div><div>Giza, Egypt</div></div></div></div><div></div><div><div><div><div><div><b><br>
</b></div></div></div></div></div><div><div><div><div><div><div><div><div><b>
Job description</b></div></div></div></div></div><div></div><div><div><div><div><div>
Requisition ID</div><div><b>
267830</b></div></div><div><div>
Date posted</div><div><b>
08/11/2025</b></div></div></div><div><div><div><div><div><div><b>
Join Us</b></div>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><div><b>
Role purpose:
</b></div></div><div><p>Acts as Service Desk Support to enterprise end users through the customer&rsquo;s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request Management, Incident Management, Inventory Management, Service Level Management, Relationship Management, and Problem Management) by managing deliverables in a timely fashion with the best possible quality through integrated 3rd Level of Support (OpCo, Partner, Affiliate, 3rd Party Supplier) and other ad-hoc tasks as dictated by business needs.</p></div></div><div><div><div><b>
Key accountabilities and decision ownership:</b></div>
</div><div><ul><li>Receive requests/incidents via managing different communication channels (M2M, Remedy, VGECO, Service Now, Email, Phone and other integrated portals) (predominantly calls) to support customers.</li><li>Acknowledge requests/incidents within agreed Response Time</li><li>Dealing with issues being reported by Vodafone Automotive users and Global Catalogue users.</li><li>Processing tickets &amp; orders in the relevant service support systems.</li><li>Taking ownership of incidents or escalations, including follow up &amp; partner liaison.</li><li>Validate requests/incidents against agreed templates to ensure high quality details submitted to next level of support.</li><li>Liaising with both external &amp; internal partners within the support ecosystem (OPAs, Service Managers, Account Managers, etc.)</li><li>Complying with pre-agreed SLAs &ndash; proactively chasing partners (by email or phone) to ensure that SLAs are met.</li><li>Providing Level 1 support &amp; first-time resolution whenever possible, plus Level 2 support &amp; resolution if possible.</li><li>Supporting Incident Management, Knowledge Management, Quality Management &amp; Problem Management processes.</li><li>Creating and maintaining FAQ database (and related support &amp; Knowledge Management collateral) and contact lists.</li><li>Taking ownership for the resolution of an issue (order, ticket) through its lifecycle.</li><li>Contribute actively to service improvement initiatives (to support &amp; improve the service desk operation)</li><li>Authorizes sender/caller against Authorized List DB with Validation Procedures.</li><li>Direct and Report unauthorized communications to corresponding Authorized Contacts.</li><li>Submit requests for adding/removing/updating authorized contacts to correct internal teams.</li><li>Any other foreign language (especially Spanish, French, Italian or Hungarian) will be a major advantage.</li></ul></div></div><div><div><div><b>
Core competencies, knowledge and experience:</b></div>
</div><div><p>
IT Knowledge<br>
Communication skills<br>
Team Player, ability to work in an international and virtual team environment<br>
A strong desire to pursue industry accreditation as part of a continued drive training and development<br>
Ability to perform in dynamic, high-growth &amp; high-uncertainty environments</p></div></div><div><div><div><b>
Must have technical / professional qualifications:</b></div>
</div><div><p>
Experience of working in a customer-facing support function (preferably IT)<br>
Good technical &amp; IT knowledge<br>
Experience of a multi-partner environment<br>
MS Office applications.<br>
Business level German and English&ndash; written and spoken</p></div></div><div><div><div><b>
#VOIS #BeUnrivalled #Createthefuture</b></div>
</div></div></div></div></div></div><div></div><div><div><b>Insights from previous hires</b></div><div><div><div><b>
Years of experience</b></div><div></div><div><div><div><ul><li><b>
Less than 2 years</b></li><div></div><li><b>
2 - 4 years</b></li><div></div><li><b>
4 - 8 years</b></li><div></div><li><b>
8+ years</b></li></ul></div></div></div></div><div><div><b>
Top skills</b></div><div><div><div><b>
Communication</b></div></div></div></div><div><div><b>
Previously worked as</b></div><div><div>
1. Service Desk Analyst</div><div>
2. IT Support Specialist</div><div>
3. Service Desk Specialist</div><div>
4. IT Helpdesk</div><div>
5. IT Service Desk Analyst</div></div></div></div></div></div></div></div></div></div>

IT Service Desk Senior Specialist GESC (German Speaker)

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role purpose:
</b></h2></div><div><p>Acts as Service Desk Support to enterprise end users through the customer&rsquo;s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request Management, Incident Management, Inventory Management, Service Level Management, Relationship Management, and Problem Management) by managing deliverables in a timely fashion with the best possible quality through integrated 3rd Level of Support (OpCo, Partner, Affiliate, 3rd Party Supplier) and other ad-hoc tasks as dictated by business needs.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2>
</div><div><ul><li>Receive requests/incidents via managing different communication channels (M2M, Remedy, VGECO, Service Now, Email, Phone and other integrated portals) (predominantly calls) to support customers.</li><li>Acknowledge requests/incidents within agreed Response Time</li><li>Dealing with issues being reported by Vodafone Automotive users and Global Catalogue users.</li><li>Processing tickets &amp; orders in the relevant service support systems.</li><li>Taking ownership of incidents or escalations, including follow up &amp; partner liaison.</li><li>Validate requests/incidents against agreed templates to ensure high quality details submitted to next level of support.</li><li>Liaising with both external &amp; internal partners within the support ecosystem (OPAs, Service Managers, Account Managers, etc.)</li><li>Complying with pre-agreed SLAs &ndash; proactively chasing partners (by email or phone) to ensure that SLAs are met.</li><li>Providing Level 1 support &amp; first-time resolution whenever possible, plus Level 2 support &amp; resolution if possible.</li><li>Supporting Incident Management, Knowledge Management, Quality Management &amp; Problem Management processes.</li><li>Creating and maintaining FAQ database (and related support &amp; Knowledge Management collateral) and contact lists.</li><li>Taking ownership for the resolution of an issue (order, ticket) through its lifecycle.</li><li>Contribute actively to service improvement initiatives (to support &amp; improve the service desk operation)</li><li>Authorizes sender/caller against Authorized List DB with Validation Procedures.</li><li>Direct and Report unauthorized communications to corresponding Authorized Contacts.</li><li>Submit requests for adding/removing/updating authorized contacts to correct internal teams.</li><li>Any other foreign language (especially Spanish, French, Italian or Hungarian) will be a major advantage.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge and experience:</b></h2>
</div><div><p>
IT Knowledge<br>
Communication skills<br>
Team Player, ability to work in an international and virtual team environment<br>
A strong desire to pursue industry accreditation as part of a continued drive training and development<br>
Ability to perform in dynamic, high-growth &amp; high-uncertainty environments</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have technical / professional qualifications:</b></h2>
</div><div><p>
Experience of working in a customer-facing support function (preferably IT)<br>
Good technical &amp; IT knowledge<br>
Experience of a multi-partner environment<br>
MS Office applications.<br>
Business level German and English&ndash; written and spoken</p></div></div><div><div><h2 class="jobSectionHeader"><b>
#VOIS #BeUnrivalled #Createthefuture</b></h2></div></div></div></div><div></div>

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose:</b></h2>
</div><div><p>
Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified preferred).<br>
Role purpose is to provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a 24/7 shift based working environment.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2>
</div><div><ul><li>To initiate diagnostics and perform pro-active analysis for all faults. Will perform root cause analysis for network alarms.</li><li>Support the day to day operations with Change &amp; Fault management by adopting ITIL industry standards.</li><li>Responsible for adhering to SLA and ownership on Incidents throughout the life cycle.</li><li>Responsible for transferring tickets to L2 engineers and other necessary respective teams for problem resolution</li><li>Responsible for adhering to process framework outlined for profile.</li><li>Zero misses on process and escalations.</li><li>To coordinate with Vendors and 3rd Parties on priorities based in situation and impact to customer business</li><li>To understand the business impact and sensitize the reported or proactively observed fault/issue and carry out proper much needed escalation within the management.</li><li>Ensure customers are regularly updated about the ongoing issues.</li><li>Individual has to be confident and should be able to handle customer effectively (Individual would need to join customer bridge calls for troubleshooting or during an escalation to keep customer</li></ul>
appraised of progress).<br>
<ul><li>Individual should effectively multi task and be responsible for queue management.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge and experience:</b></h2>
</div><div><p>
Communication skills<br>
Team Player, ability to work in an international and virtual team environment<br>
A strong desire to pursue industry accreditation as part of a continued drive training and development<br>
Ability to perform in dynamic, high-growth &amp; high-uncertainty environments<br>
Customer Loyalty, Create the Future, Learn Fast, Get it Done Together</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have technical / professional qualifications:</b></h2>
</div><div><p>
CCNA Certificate is a must with 1 year NOC experience with technical profile background. CCNP is an added advantage.<br>
Good technical &amp; IT knowledge<br>
Experience of a multi-partner environement<br>
MS Office applications<br>
Business level German and English&ndash; written and spoken</p></div></div><div><div><h2 class="jobSectionHeader"><b>
#VOIS #BeUnrivalled #Createthefuture</b></h2></div></div></div></div><div></div>

VB Network Specialist German Speaker (VOIS)

Block Gemini

<p><b>Position:</b> Full Stack Developer</p><p><b>Location:</b> El-Mohandesen, Giza</p><p><b>Type:</b> Full-time</p><p><b>About Us:</b></p><p>Block Gemini is a collective of Blockchain developers and enthusiast who collaborate on this technological shift that we like to call - The Blockchain Revolution. Our objective is to help global corporations to create decentralized economies where they can interact with their clients in unimaginable ways. We have been in the IT field for over 25 years and have never been so passionate about any other software till date. We strive to change the world; Blockchain will be referred to as the most significant development since the conception of the Internet.</p><p><b>Job Description:</b></p><p>As a Full Stack Developer, you will work with both front-end and back-end technologies to create dynamic, responsive, and feature-rich web applications. You will collaborate closely with cross-functional teams, including designers and product managers, to deliver solutions that meet business needs.</p><p><b>Responsibilities:</b></p><p>-Lead the architecture, design, and development of complex web applications using the -MERN stack.<br/>-Collaborate with cross-functional teams to define, design, and ship new features.<br/>-Write clean, maintainable, and efficient code.<br/>-Design and implement RESTful APIs.<br/>-Troubleshoot and debug applications.<br/>-Perform code reviews and provide constructive feedback to team members.<br/>-Stay up-to-date with emerging technologies and industry trends.</p><p><b>Requirements:</b></p><p>-Proven experience as a Full Stack Developer 2-5 years<br/>-Strong knowledge of front-end technologies (HTML, CSS, JavaScript, React.js, etc.).<br/>-Experience with back-end technologies such as Node.js, Express, or similar.<br/>-Experience with databases (SQL/NoSQL), data modeling, and query optimization.<br/>-Familiarity with RESTful APIs.<br/>-Experience with Git or other version control systems.<br/>-Strong problem-solving and debugging skills.<br/>-Ability to work in an agile, fast-paced environment.<br/>-Excellent collaboration skills.<br/>-Strong written and verbal English communication skills<br/>-Bachelor's degree is a must</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul>

Full Stack Developer

Explore 17+ Front desk receptionist in Giza this September. Find roles across top companies and apply now to boost your career.

17 front desk receptionist jobs IN Giza

Front Desk Receptionist

Receptionist

TELLER

IT Service Desk Senior Specialist GESC (German Speaker)

IT Service Desk Senior Specialist GESC (German Speaker)

VB Network Specialist German Speaker (VOIS)

Full Stack Developer