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guest service agent

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

OceanAir

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Dealing with Suppliers, Tour Leaders &amp; Guides.
 
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 Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations.
 
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 Interacting with them via various channels phone, chat, email, etc
 
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 Providing the best freelance tour guides who are the leaders in the market.
 
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 Managing last-minute bookings at different times.
 
 </li>
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 Having experience in daily tours, multi-day tours &amp; full packages.
 
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 Collecting daily feedback for the ongoing tours &amp; packages.
 
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 Maintaining the tour quality with Suppliers, Guides &amp; Leaders.
 
 </li>
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 Managing and focusing on better relations with the suppliers.
 
 </li>
 <li>
 
 Respecting the company rules and regulations.
 
 </li>
 <li>
 
 Fast learning and flexibility to deal with other departments.
 
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 Answering all queries from the Sales &amp; Guest Relations Team.
 
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 Participating in planning and launching different products.
 
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 Evaluating suppliers, tour guides and issuing appropriate feedback forms.
 
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 Communicating with customers before the tour to update pick-up timings and tour details.
 
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 Staying connected with the customers during the tour, collecting feedback and comments related to it.
 
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 Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us.
 
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 Analyzing and resolving customer complaints, ensuring excellent service standards.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor's Degree in Tourism, Hospitality, or a related field.
 
 </li>
 <li>
 
 Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage.
 
 </li>
 <li>
 
 Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides.
 
 </li>
 <li>
 
 Excellent time management skills to ensure smooth and timely execution of operations.
 
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 <li>
 
 Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members.
 
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 Familiarity with travel booking platforms for tours and meet &amp; assist services is required.
 
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 Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings.
 
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 Skilled in resolving customer complaints and conflicts professionally and efficiently.
 
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 High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations.
 
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 A minimum of 3 years of proven experience as an Operations Agent in the tourism industry.
 
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 Ability to upsell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability.
 
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 <li>
 
 Proficiency in Microsoft Office, particularly Excel.
 
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 </ul>
 
 
 
</div>

Operations Agent

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Assisting in the development, implementation, and maintenance of the QMS, ensuring compliance with standards.
 </li>
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 Analyzing data from quality inspections, identifying trends, and recommending improvements.&nbsp;
 </li>
 <li>
 Assisting with internal and external audits to ensure compliance and identify areas for improvement.&nbsp;
 </li>
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 Creating and maintaining quality documentation, including procedures, reports, and records.&nbsp;
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 Providing training to staff on quality procedures and standards.&nbsp;
 </li>
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 Handling customer complaints, providing quality-related information, and working to resolve issues.&nbsp;
 </li>
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 Identifying areas for improvement in processes and procedures and implementing corrective actions.&nbsp;
 </li>
 <li>
 Assisting with the inspection and testing of products or services to ensure they meet quality standards.&nbsp;
 </li>
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 Working with suppliers to ensure they meet quality requirements and provide quality materials.&nbsp;
 </li>
 <li>
 Collaborating with teams to solve quality-related problems and implement solutions.&nbsp;
 </li>
 <li>
 Supporting in managing the quality team, scheduling tasks, and coordinating activities.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.
 </li>
 <li>
 A minimum of 4-5 years of experience in guest relations, customer service, or a related field.&nbsp;
 </li>
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 Previous experience in the tourism, hospitality, or related sectors is highly desirable.
 </li>
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 Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment.
 </li>
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 Familiarity with Property Management Systems (PMS) and booking platforms is an advantage.
 </li>
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 Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively.
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 Strong attention to detail and commitment to quality standards.
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 Proficiency in quality management tools and software.
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 Fluency in English, both written and spoken, is essential.
 </li>
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 Proficiency in MS Office applications (Word, Excel, Outlook).
 </li>
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 Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting.
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 Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically.
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 Leadership capabilities to support team training and motivation.
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 Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.
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 Capable of relocating to the UAE during peak season as needed.
 </li>
 </ul>
</div>

Quality Assistant Manager

Concentrix

<div><div><div>Customer Service and Support
</div><div><div><div>Location</div>
<div>Giza, Egypt</div></div></div><div></div><div><div> 
</div>Job Title:
Sr. Supervisor, Controls &amp; Compliance
Job Description
An Integrity Manager is a key leadership role responsible for overseeing a team of integrity officers and ensuring the integrity of business operations. This role is crucial for mitigating financial and reputational risk, minimizing retail loss, and preventing fraud. The manager's duties include leading investigations, developing team members, and collaborating with internal and external stakeholders to maintain a secure and ethical environment.<h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader"> 
Team Leadership &amp; Development</h3><div></div><ul><li> 
Manage and mentor a team of integrity officers, providing them with the tools and training necessary to excel.</li><li>
Oversee investigation processes, ensuring they are thorough, fair, and conducted in accordance with company policies.</li><li>
Provide regular coaching and feedback to team members to improve their performance and professional growth.</li><li>
Set and monitor performance metrics for the team, ensuring goals are met and standards are maintained.</li></ul><h3 class="jobSectionHeader"> 
Investigations &amp; Risk Mitigation</h3><ul><li> 
Direct the investigation of agent errors and potential fraud, ensuring all cases are handled efficiently and accurately.</li><li>
Review and validate disputed claims, identifying and rejecting invalid ones while ensuring legitimate issues are addressed.</li><li>
Develop and implement action plans to mitigate risks and prevent future errors, including establishing new policies or procedures.</li><li>
Detect and analyze potential risks that could lead to financial loss or fraud, providing proactive solutions to address them.</li><li>
Minimize retail loss and fraud amounts by implementing effective detection and prevention strategies.</li></ul><h3 class="jobSectionHeader"> 
Analysis &amp; Reporting</h3><ul><li> 
Conduct in-depth analysis of investigation data to identify trends, patterns, and root causes of errors and fraud.</li><li>
Create and deliver comprehensive reports to senior management and stakeholders, detailing investigation findings, risk assessments, and performance metrics.</li><li>
Use data to inform strategic decisions and recommend improvements to operational processes and security protocols.</li></ul><h3 class="jobSectionHeader"> 
Stakeholder Management</h3><ul><li> 
Act as the primary point of contact for internal and external stakeholders, including legal, finance, and human resources departments, as well as law enforcement agencies.</li><li>
Collaborate with stakeholders to ensure a coordinated and effective approach to risk management and fraud prevention.</li><li>
Present findings and recommendations to stakeholders, gaining their support for new initiatives and changes.</li></ul>
Location:
EGY Sheikh Zayed City - Park St. Complex, Building 3, El Bostan Street
Language Requirements:
Time Type:
Full time2025-09-05
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Sr. Supervisor, Controls & Compliance

MOVENPICK

<div>Company Description 
The Mo&#776;venpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
<ul><li>
Supervise and train housekeeping staff, including assigning tasks, providing guidance, and monitoring performance.</li><li>
Create and maintain work schedules, ensuring adequate staffing levels to meet operational needs.</li><li>
Conduct regular team meetings to communicate updates, address concerns, and foster a positive work environment.</li><li>
Resolve staff conflicts and address performance issues in a timely and professional manner.</li><li>
Motivate and encourage team members to achieve high standards of cleanliness and efficiency.</li><li>
Inspect assigned areas to ensure cleanliness and adherence to established standards.</li><li>
Monitor and maintain inventory of cleaning supplies and equipment, placing orders as needed.</li><li>
Ensure proper use and maintenance of cleaning equipment.</li><li>
Address and resolve guest complaints regarding housekeeping services.</li><li>
Maintain knowledge of and enforce safety and sanitation procedures.</li><li>
Maintain accurate records of work performed, inventory, and staff schedules.</li><li>
Prepare and submit reports on housekeeping activities and performance.</li><li>
Assist in the development and implementation of housekeeping policies and procedures.</li><li>
Manage budgets related to housekeeping supplies and equipment.</li><li>
Perform regular inspections of rooms and common areas.</li><li>
Ensure that customer service is a high priority for all members of the housekeeping staff.</li><li>
Respond to customer requests in a timely and professional manner.</li><li>
Maintain a professional appearance and demeanor.</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent; associate's or bachelor's degree in hospitality management or a related field is a plus.</li><li>
Proven experience in housekeeping, with supervisory experience preferred.</li><li>
Strong knowledge of cleaning techniques, products, and equipment.</li><li>
Excellent organizational and time-management skills.</li><li>
Strong leadership and communication skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Ability to handle multiple tasks and prioritize effectively.</li><li>
Knowledge of safety and sanitation regulations.</li><li>
Computer literacy.</li></ul></div>

Housekeeping Supervisor

Qureos

<div>
 Grand Technology is seeking a motivated and enthusiastic
 
 Food Crew
 
 member to join our C Store team in
 
 Giza, Egypt
 
 . This is a
 
 full-time
 
 position offering a fantastic opportunity to work in a fast-paced retail environment. As a Food Crew member, you will play a vital role in providing excellent customer service and ensuring the smooth operation of our food service area. You will be responsible for preparing and serving food, maintaining a clean and organised workspace, and adhering to all food safety regulations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and serve food items according to established recipes and procedures.
 </li>
 <li>
 Operate food service equipment, such as grills, fryers, and ovens.
 </li>
 <li>
 Maintain a clean and sanitary work area, including food preparation surfaces and equipment.
 </li>
 <li>
 Provide friendly and efficient customer service, addressing customer inquiries and resolving any issues.
 </li>
 <li>
 Ensure compliance with all food safety and hygiene regulations.
 </li>
 <li>
 Stock and replenish food supplies as needed.
 </li>
 <li>
 Assist with other tasks as assigned by the store manager.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in food service or a related field is desirable but not essential.
 </li>
 <li>
 Excellent customer service skills.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work effectively in a fast-paced environment.
 </li>
 <li>
 Ability to work as part of a team.
 </li>
 <li>
 Commitment to maintaining high standards of hygiene and food safety.
 </li>
 </ul>
</div>

Food Crew (C Store)

Confidential

Grand Technology is seeking a motivated and enthusiastic Food Crew member to join our C Store team in Giza, Egypt. This is a full-time position offering a fantastic opportunity to work in a fast-paced retail environment. As a Food Crew member, you will play a vital role in providing excellent customer service and ensuring the smooth operation of our food service area. You will be responsible for preparing and serving food, maintaining a clean and organised workspace, and adhering to all food safety regulations. Responsibilities: * Prepare and serve food items according to established recipes and procedures. * Operate food service equipment, such as grills, fryers, and ovens. * Maintain a clean and sanitary work area, including food preparation surfaces and equipment. * Provide friendly and efficient customer service, addressing customer inquiries and resolving any issues. * Ensure compliance with all food safety and hygiene regulations. * Stock and replenish food supplies as needed. * Assist with other tasks as assigned by the store manager. Qualifications: * Previous experience in food service or a related field is desirable but not essential. * Excellent customer service skills. * Strong communication and interpersonal skills. * Ability to work effectively in a fast-paced environment. * Ability to work as part of a team. * Commitment to maintaining high standards of hygiene and food safety.

food Crew (C Store)

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