customer service representative Jobs in Giza

customer service representative

sales csr

call center specialist

customer success manager - (ai & saas) Jobs in Giza

customer success manager - (ai & saas)

customer success specialist

MC Ledger

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job purpose:
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products. 
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling. 
They act as the main point of contact and trusted advisor for customers. 
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.
Duties &amp; responsibilities:<ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul> 

Qualifications 
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

Jadeer

<div>Join Our Vibrant Team as a Customer Success Manager!
Are you passionate about building strong client relationships and ensuring customers achieve real value from innovative technology? If so, we&rsquo;re looking for someone like you to join our dynamic team.
We are Future Group, a premier company specializing in cutting-edge AI solutions. With a strong track record of innovation, we have established ourselves as leaders in delivering advanced technology solutions. As we continue to grow, we are looking for a Customer Success Manager who will play a key role in strengthening client relationships and maximizing customer value from our AI-driven products and services.
What You'll Be Doing
As a Customer Success Manager, you will be responsible for building long-term relationships with our clients, ensuring they successfully adopt and gain maximum value from our AI solutions. You will serve as the primary point of contact for customers, helping them navigate our products, resolve challenges, and identify opportunities to grow their engagement with Future Group.
You will work closely with product, and technical teams to ensure a seamless customer experience and contribute to improving our offerings based on client feedback.
Key Responsibilities<h5 class="jobSectionHeader">
1. Product Strategy &amp; Customer Insights</h5>
AI Portfolio Support 
Collaborate with product teams to support the lifecycle of current AI products and contribute insights that help shape future product improvements.
Customer-Driven Roadmap 
Provide valuable customer feedback and market insights to help guide product roadmap decisions and ensure solutions align with client needs.
Feature Ideation 
Identify opportunities for new features and improvements that increase customer adoption, retention, and overall satisfaction. Translate customer needs into clear business insights for the technical and product teams.<h5 class="jobSectionHeader">
2. Customer Engagement &amp; Advocacy</h5>
Client Engagement &amp; Meetings 
Act as a key representative of our products during client meetings alongside the sales team, presenting product capabilities, supporting demos, and addressing business-level inquiries.
Customer Relationship Management 
Build and maintain strong relationships with clients, serving as their trusted advisor and primary point of contact.
Voice of the Customer 
Conduct customer interviews and gather qualitative feedback to understand challenges, identify opportunities, and ensure our AI solutions meet the needs of our target segments.<h5 class="jobSectionHeader">
3. Go-to-Market &amp; Customer Success Support</h5>
Value Proposition Communication 
Help communicate the value of our AI solutions by clearly articulating the benefits, differentiators, and business impact to customers.
Sales Enablement Support 
Support sales and marketing teams by contributing insights, customer use cases, and feedback that help strengthen sales materials and positioning.
Customer Segment Insights 
Analyze customer segments and industries to better understand client needs and tailor communication and solutions accordingly.
Requirements for the Role<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Information Technology, or a related field.</li><li>
3+ years of experience in Customer Success, Account Management, or Client Relationship Management, preferably within the SaaS, AI, or technology sectors.</li><li>
Strong interpersonal and communication skills with the ability to build trust with clients and stakeholders.</li><li>
Customer-focused mindset with strong problem-solving abilities.</li><li>
Ability to analyze customer needs and translate them into actionable solutions.</li><li>
Highly organized with the ability to manage multiple accounts and priorities effectively.</li></ul>
What We Offer<ul><li>
Competitive salary with performance-based incentives.</li><li>
Opportunities for professional development and career growth.</li><li>
A vibrant and inclusive workplace culture that encourages innovation.</li><li>
Flexible working hours and a hybrid work model.</li><li>
The opportunity to work with cutting-edge AI technology and a global client base.</li></ul></div>

Customer Success Manager - (AI & SaaS)

AFKAR TECHNOLOGY

<div>
 
 
 
 Role Description
 
 
 
 
 
 
 
 This is a full-time, on-site role for a Call Center Specialist located in Giza. The Call Center Specialist will be responsible for handling customer support inquiries, providing excellent customer service, and efficiently managing contact center operations. Daily tasks include assisting customers via phone and email, resolving issues, and maintaining accurate records of customer interactions.
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Customer Support and Customer Service skills
 </li>
 <li>
 Excellent Communication skills, both written and verbal
 </li>
 <li>
 Experience working in Contact Centers
 </li>
 <li>
 Strong Computer Literacy
 </li>
 <li>
 Ability to work effectively in a team environment
 </li>
 <li>
 university graduates
 </li>
 <li>
 Previous experience in a similar role is an advantage
 </li>
 <li>
 Salary: 22k Gross
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Life insurance
 </li>
 </ul>
 
 
 
</div>

Call Agent (English Account)

Nasoft

<div>Nasoft is currently seeking a Growth Enablement Specialist to join our client&rsquo;s team. This role supports business expansion by improving internal processes, enabling sales efficiency, and coordinating cross-functional initiatives. The ideal candidate will play a key part in building frameworks that empower teams and drive sustainable growth.
Key Responsibilities:<ul><li>Act as the operations and data backbone for commercial teams (Sales, Marketing, Customer Success, Partnerships).
</li><li>Own and manage CRM configurations, workflows, pipelines, and reporting dashboards.
</li><li>Administer sales &amp; marketing enablement tools (CRM, WhatsApp, email automation tools, invoicing tools, etc.).
</li><li>Clean, validate, map, and upload large datasets into CRM while maintaining data hygiene and accuracy.
</li><li>Build weekly, monthly, and quarterly performance dashboards for leadership.
</li><li>Monitor lead flow, pipeline transitions, deal stages, and conversion metrics across teams.
</li><li>Document internal workflows, processes, SOPs, and enablement playbooks.
</li><li>Work closely with the tech team to integrate tools (CRM, WhatsApp API, invoicing systems, data sync).
</li><li>Train commercial teams on CRM usage, data entry rules, and best practices.
</li><li>Provide insights and recommendations to improve performance and operational efficiency.
</li><li>Perform other related duties as assigned.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s degree in Business, Data Science, Engineering, Information Systems, or related field.
</li><li>2+ years of experience in CRM admin, growth operations, revenue operations, or data roles.
</li><li>Hands-on experience with Odoo, Zoho, HubSpot, or Salesforce.
</li><li>Experience with data visualization tools (Google Data Studio, Power BI, Looker) is a strong plus.
</li><li>Familiarity with SaaS and B2B growth funnels and KPIs.
</li><li>Advanced Excel/Google Sheets skills (VLOOKUP, pivot tables, dashboards).
</li><li>Strong analytical mindset with excellent problem-solving abilities.
</li><li>Ability to manage multiple operations and cross-functional tasks.</li></ul>
Working Conditions<ul><li>Total working hours: 9 hours daily (8 working hours + 1-hour break).</li><li>Work mode: Hybrid (3 in office &ndash; 2 remote).
</li><li>Location: Sheikh Zayed.
</li><li>Two days off per week.
</li><li>Performance evaluation based on data accuracy, pipeline flow management, dashboard quality, and team enablement.</li></ul> 
Benefits 
Competitive base salary + attractive commission structure.
Professional development and career advancement opportunities.
Supportive, energetic, and multicultural team environment.
Social and medical insurance coverage.
Learning &amp; Development programs (L&amp;D)</div>

Growth Enablement Specialist

Inova Pharmaceuticals

<div>About iNova

iNova is a different kind of health company. We are leading the way to better health by delivering innovative, patient-centric products that improve the lives of people around the world. Our diverse portfolio of iconic, market-leading consumer health brands and prescription medicines are backed by science and distributed in over 75 markets across Asia, Australia, New Zealand, Middle East &amp; Africa and Europe. Experience the iNova difference today. 
The Opportunity

We currently have an opportunity for a Product Specialist, to join our team on a full-time basis. Responsible for meeting medical sales objectives and managing multiple priorities and projects within a defined sales territory.

Under general direction is responsible for administering a sales program within a defined sales territory to enhance the awareness and understanding of the (Line) product range. 
Key Accountabilities Include
<ul>
<li>Develop and maintain sales targets within assigned area through established territory sales plans, expense plan goals and objectives.</li>
<li>Monitor and analyze monthly and quarterly sales figures and initiate appropriate action where necessary, as discussed and approved in writing by the immediate supervisor.</li>
<li>Develops and implements special programs within territory to maximize sales opportunities</li>
<li>Establishes and maintains professional relationships with targeted opinion leaders and hospitals including physicians, medical staff, pharmacies, etc.</li>
<li>To promote and detail the benefits of promoted product to professionals and paraprofessionals in the medical field through effective, pre-planned promotional methods tailored to the specific and unique need of each customer.</li>
<li>Providing expert assistance in the preparation and facilitation of medical education programs to key opinion leaders</li>
<li>Maintain a proficient level of product and disease knowledge in line with therapeutic areas accountable for.</li>
<li>Assumes additional related responsibilities as assigned</li></ul> 


Knowledge and Skills
<ul>
<li>Customer Focus</li>
<li>Decision Making</li>
<li>Sales Ability / Persuasiveness</li>
<li>Product Expertise</li>
<li>Active Learning</li>
<li>Demonstrates Integrity</li>
<li>Driving for results</li>
<li>Initiating Action</li>
<li>Building Trusting Relationships</li>
<li>Contributing to team success</li>
<li>High-Impact Communication</li></ul> 


About You 
To be successful in this role, you will possess a minimum of 2 years&rsquo; experience in relevant sales experience in the pharmaceutical industry and proficient in providing consultative solutions to senior medical professionals. 
Other Key Requirements For This Role Include 
<ul>
<li>
Demonstrated experience with stakeholder management</li>
<li>Confidently led requirements development sessions and workshops in a software context</li>
<li>Developed project documentation that reflects requirements i.e., functional requirements specifications or requirements traceability matrixes</li>
<li>Demonstrated excellent project management capability from initial planning through to delivery</li>
<li>Taken ownership of end-to-end processes from engaging the stakeholder for the initial session to deliverable/output signoff</li>
<li>Demonstrated experience with stakeholder management</li>
<li>Confidently led requirements development sessions and workshops in a software context</li>
<li>Developed project documentation that reflects requirements i.e., functional requirements specifications or requirements traceability matrixes</li>
<li>Demonstrated excellent project management capability from initial planning through to delivery</li>
<li>Taken ownership of end-to-end processes from engaging the stakeholder for the initial session to deliverable/output signoff</li></ul> 


Additional Requirements / Working Conditions 
<ul>
<li>
Occasional business travel may be required</li>
<li>Adhere to company values at all times</li></ul> 


If you wish to be part of an energetic team within a thriving organisation, focused on bringing innovative products to market, please APPLY TODAY! We want you to join us in our pursuit of healthy living!</div>

Product Specialist (Giza Governorate)

Appgain

APPGAIN is seeking an enthusiastic and detail-oriented Junior SW Tester Technical Support specialist to join our growing team. This entry-level on-site role is an excellent opportunity for individuals looking to build a career at the intersection of software quality assurance and technical customer support. You will assist in ensuring the quality and stability of our software products while providing initial technical assistance to our users under guidance.Responsibilities:Issue Reproduction &amp; Diagnosis:<ul><li>Assist in reproducing and documenting technical issues reported by customers or identified through internal testing.</li><li>Gather basic information from users regarding reported problems.</li><li>Learn to identify potential root causes of software defects with supervision.</li></ul>Technical Support:<ul><li>Provide initial technical assistance to end-users via various channels (email, chat, ticketing system) for common issues.</li><li>Follow established troubleshooting steps and provide clear, basic solutions.</li><li>Escalate complex or unresolved issues to mid-level or senior technical support/development teams, ensuring all relevant information is documented.</li></ul>Quality Assurance &amp; Testing:<ul><li>Execute pre-defined test cases for functional and regression testing to validate bug fixes and new features.</li><li>Document test results and identified defects accurately in issue tracking systems.</li><li>Learn and apply basic software testing methodologies.</li></ul>Documentation &amp; Knowledge Management:<ul><li>Assist in maintaining and updating knowledge base articles, FAQs, and troubleshooting guides.</li><li>Document customer interactions and basic technical problems.</li></ul>Collaboration &amp; Communication:<ul><li>Collaborate with team members (software developers, QA engineers) to learn and contribute to issue resolution.</li><li>Communicate technical information clearly and patiently to users and internal teams.</li><li>Participate actively in team meetings to understand project progress and support trends.</li></ul>Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience (e.g., relevant certifications, bootcamp completion).</li><li>2 year of experience in a technical support and software testing role</li><li>Good understanding of software testing concepts and methodologies (e.g., manual testing).</li><li>Familiarity with ticketing systems (e.g., Jira, Odoo) and/or bug tracking tools.</li><li>Good problem-solving and analytical skills, with attention to detail.</li><li>Strong written and verbal communication skills, with a willingness to learn how to explain technical concepts effectively.</li><li>Ability to follow instructions, learn quickly, and work effectively as part of a team.</li><li>A strong desire to grow and develop skills in both software quality assurance and technical support.</li></ul>Preferred Qualifications :<ul><li>Basic understanding of Agile/Scrum development methodologies.</li><li>Experience with customer-facing roles.</li></ul>work type : on sitework location : gizaJob Type: Full-timeApplication Question(s):<ul><li>How many years of work experience do you have in manual testing ?</li><li>How many years of work experience do you have in creating test cases and bug report, Postman in API testing ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> Technical Support: 1 year (Preferred)</li></ul>Location:<ul><li>Giza (Preferred)</li></ul>

Junior Software Tester

zCraft

<div>
 
 We are a digital software company that develops and operates our own products. Our platforms,
 
 M3aarf.com
 
 and
 
 MindLuster.com
 
 , serve millions of users every month. In addition, we are building new products in the
 
 HR technology space
 
 .
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role for a Search Engine Optimization (SEO) Specialist at M3aarf منصة معارف. The role is based in Giza, with some flexibility for remote work. The SEO Specialist will perform keyword research, conduct SEO audits, design and implement on-page SEO strategies, and engage in link-building activities. The candidate will also analyze web analytics to monitor performance, identify trends, and optimize SEO strategies accordingly.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Keyword Research, On-Page SEO, and developing content strategies for optimization
 </li>
 <li>
 Experience conducting comprehensive SEO Audits with actionable recommendations
 </li>
 <li>
 Skills in Link Building and implementing techniques to improve domain authority
 </li>
 <li>
 Analytical abilities in Web Analytics tools to track and evaluate performance metrics
 </li>
 <li>
 Strong understanding of search engine algorithms and ranking factors
 </li>
 <li>
 Familiarity with SEO tools such as Google Analytics, Google Search Console, and industry-standard SEO platforms
 </li>
 <li>
 Experience in creating and optimizing SEO-friendly content
 </li>
 <li>
 Bachelor's degree in Marketing, Business, IT, or a related field
 </li>
 <li>
 Prior experience in SEO or digital marketing is a plus
 </li>
 <li>
 Strong organizational, time-management, and problem-solving skills
 </li>
 </ul>
</div>

Search Engine Optimization Specialist

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