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CIB BANK

<ul><li><b>Company Description</b></li></ul><p>CIB is one of Egypt&rsquo;s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development.</p><p><b>Role Description</b></p><p>The Contact Center Representative is a full-time, on-site role based in 6th of October. This opportunity is ideal for fresh graduates looking to start their career in the banking sector. The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication.</p><p>The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment.</p><p><b>Working hours and days off are rotational shifts.</b></p><p><b>Qualifications</b></p><ul><li>Graduates only</li><li>Bachelor&rsquo;s degree is required</li><li>English level: B2 or higher</li><li>Strong communication and problem-solving skills</li><li>Presentable and customer-oriented personality</li></ul><p><b>What We Offer</b></p><ul><li>Medical Insurance</li><li>Social Insurance</li><li>Profit Sharing</li><li>Transportation Provided</li><li>Attractive Salary Package</li><li>Rotational Shifts</li><li>Career Growth Opportunities</li></ul><p>Pay: E&pound;21,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><ul><li>Does your Mother hold a university degree?</li></ul><ul><li>Does your father hold a university degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

CIB Call center

Talent 360

<div><p><b>Talent 360 is hiring a Social Media Moderator to join our team.</b></p><p>
This is a full-time opportunity for a customer-focused professional who is passionate about delivering exceptional online customer experiences. The ideal candidate will manage customer interactions across social media platforms, provide timely support, and contribute to maintaining a positive brand image through professional and effective communication.</p>
About the Role<p>
As a Social Media Moderator at Talent 360, you will be responsible for handling customer inquiries, comments, and messages across social media channels. You will ensure customers receive accurate information, resolve concerns efficiently, and collaborate with internal teams to deliver an outstanding online shopping experience for a growing fashion retail brand.</p>
Key Responsibilities<ul><li>
Respond promptly and professionally to customer inquiries received through social media platforms and messaging channels.</li><li>
Handle customer inquiries related to products, sizing, availability, orders, deliveries, exchanges, and returns.</li><li>
Resolve customer complaints and escalate complex cases to the appropriate departments when needed.</li><li>
Follow up with customers to ensure timely issue resolution and a positive customer experience.</li><li>
Monitor comments, reviews, and direct messages while maintaining the brand's tone of voice.</li><li>
Coordinate with the warehouse, operations, and e-commerce teams regarding order updates and customer requests.</li><li>
Record customer interactions and maintain accurate documentation of inquiries and resolutions.</li><li>
Identify recurring customer concerns and provide feedback to support service and operational improvements.</li><li>
Support promotional campaigns, product launches, and seasonal sales by responding to customer inquiries.</li><li>
Achieve customer service quality standards and response time targets.</li></ul>
Work Details<ul><li><b>
Company:</b> Talent 360</li><li><b>
Employment Type:</b> Full-time</li><li><b>
Work Model:</b> Hybrid</li><li><b>
Location:</b> Palm Hills, 6th of October</li><li><b>
Working Days:</b> Sunday to Thursday, plus every other Saturday (Remote).</li><li><b>
Working Hours:</b> 9:00 AM &ndash; 5:00 PM or 10:00 AM &ndash; 6:00 PM</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor's degree.</li><li>
0&ndash;2 years of experience in customer service, social media moderation, online customer support, or a similar role.</li><li>
Previous experience in the fashion, retail, or e-commerce industry is preferred.</li><li>
Very good command of English (especially written) is required.</li><li>
Excellent written and verbal communication skills in Arabic.</li><li>
Strong customer service, problem-solving, and conflict resolution skills.</li><li>
Ability to manage multiple conversations simultaneously in a fast-paced environment.</li><li>
Familiarity with social media platforms such as Instagram, Facebook, TikTok, and WhatsApp Business.</li><li>
Good organizational skills and attention to detail.</li><li>
Proficiency in Microsoft Office and Google Workspace is an advantage.</li><li>
Positive attitude, strong teamwork skills, and customer-first mindset.</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
Medical Insurance</li><li>
Hybrid Working Model</li><li>
Flexible Working Hours</li></ul></div>

Social Media Moderator

British Council

<div><p>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
</p><p>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
</p><p><b>We connect. We inspire.
</b></p><p><b>Role title: Customer Service &amp; Sales Officer </b><b>&ndash; Join an Exceptional Team
</b></p><p>Do you enjoy helping people reach their goals? Are you energised by face‑to‑face interactions and creating positive experiences? this is your opportunity to join a highly skilled, supportive, and people‑focused team at the British Council.
</p><p>We&rsquo;re seeking a Customer Service &amp; Sales Officer to welcome students, guide them through their learning options, and play a key role in the ongoing success of our Teaching Centre.
</p><p><b>Why Join Us?
</b></p><p><b>Professional Growth &amp; Development </b>Learn from experts in customer engagement, sales, and education, with continuous opportunities to expand your skills and advance your career.
</p><p><b>A Culture That Values You </b>We are committed to well‑being, inclusion, and ongoing improvement. Your ideas will be heard, and your contribution will help shape an exceptional learner experience.
</p><p><b>Be Part of a High‑Performing Team </b>Join a collaborative, experienced group known for delivering excellence and supporting one another to achieve meaningful results for thousands of learners.
</p><p><b>Role Purpose
</b></p><p>You&rsquo;ll ensure every student &mdash; whether new or returning &mdash; receives attentive, informed, and professional support. Your work will help drive enrolments, contribute to centre targets, and uphold the British Council&rsquo;s reputation for quality and trust.
</p><p><b>Main Accountabilities
</b></p><p>You will engage with students and parents both in person and through various communication channels, responding to enquiries and guiding them through the registration process. In every interaction, you will uphold the British Council&rsquo;s commitment to delivering a welcoming and professional experience.
</p><p>A key part of your role will be supporting enrolment growth. This includes conducting consultations, managing and nurturing leads, following up on interest, and contributing to monthly sales targets. You will also play an active role in marketing‑related activities that help strengthen student engagement and awareness.
</p><p>To keep the Teaching Centre running smoothly, you will handle essential operational and administrative tasks. This includes accurate data entry, payment processing, coordinating surveys, and supporting day‑to‑day activities that ensure an efficient and well‑organised environment for students and staff.
</p><p><b>Qualifications &amp; Experience
</b></p><p><b>Essentials:
</b></p><ul><li>Comprehensive, proven experience as a customer service executive
</li><li>Self-motivated with a results-driven approach
</li><li>Excellent command of English &ndash; written and spoken &ndash; to connect confidently and clearly.
</li><li>University degree
</li></ul><p><b>Desirables:
</b></p><ul><li>Customer Service Professional Qualification
</li><li>Relevant qualification or training undertaken in Sales
</li></ul><ul><li>Hands-on experience with CRM software is a plus
</li></ul><p><b>Important Information
</b></p><ul><li>Number of positions: 2
</li><li>Location: 6th of October, Egypt
</li></ul><ul><li>Gross monthly salary: 16,600 EGP
</li></ul><ul><li>Job type: Full time
</li><li>Contract type: Fixed Term Contract (FTC)
</li></ul><ul><li>Deadline to receive applications: 11 August 2026
</li></ul><ul><li>Working conditions: 7.5 working hours per day for rotational shifts between 12 pm and 7:30 pm, with 2 days off.<br>
</li></ul><p></p><p><b>This role is only open for candidates who have the right to live and work in the job location.
</b></p><p><b>Please note that all applications should be submitted in English only. </b><b>It is advisable to apply in advance to avoid any technical issues at the last moment
</b></p><p>A connected and trusted UK in a more connected and trusted world.
</p><p><b>Equality, Diversity and Inclusion Statement
</b></p><p>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.<br>
</p><p></p><p><b>Safeguarding Statement
</b></p><p>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
</p><p>If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</p></div>

Customer Service and Sales Officer

Madar Home Signatures

<div>
 <p>
  Now Hiring | Showroom Sales
 </p>
 <p>
  Are you passionate about sales and creating exceptional customer experiences?
 </p>
 <p>
  Madar Home Signatures is seeking a motivated
  <strong>
   Showroom Sales Consultant
  </strong>
  to represent our brand and help customers choose premium furniture that fits their lifestyle and needs.
 </p>
 <p>
  <strong>
   📍 Work Locations
  </strong>
 </p>
 <ul>
  <li>
   5A by The Waterway &ndash; New Cairo
  </li>
  <li>
   6th of October
  </li>
 </ul>
 <p>
  In This Role, You Will:
 </p>
 <ul>
  <li>
   Welcome customers and guide them throughout their showroom visit.
  </li>
  <li>
   Understand customer preferences and provide suitable furniture recommendations.
  </li>
  <li>
   Build trust with customers to create long-term relationships.
  </li>
  <li>
   Prepare quotations and follow up to convert inquiries into successful sales.
  </li>
  <li>
   Work closely with different departments to ensure a smooth purchasing and delivery process.
  </li>
  <li>
   Ensure the showroom is always organized and presented to the highest standards.
  </li>
 </ul>
 <p>
  Requirements:
 </p>
 <ul>
  <li>
   2&ndash;5 years of experience in retail, furniture, home d&eacute;cor, or luxury sales.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong customer service mindset.
  </li>
  <li>
   Self-motivated and target-oriented.
  </li>
  <li>
   Good command of English.
  </li>
 </ul>
 <p>
  Why Join Us?
 </p>
 <ul>
  <li>
   Competitive salary package.
  </li>
  <li>
   Rewarding commission structure.
  </li>
  <li>
   Career growth opportunities.
  </li>
  <li>
   Professional and collaborative work environment.
  </li>
 </ul>
 <p>
  📩 To apply, please send your CV to:
 </p>
 <p>
  nada.mostafa@madar-home.com
 </p>
 <p>
  <strong>
   Email Subject:
  </strong>
  Sales
 </p>
</div>


Sales  | New Cairo & 6th of October

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
The Associate Manager &ndash; Infrastructure is responsible for leading and managing a multidisciplinary team of Infrastructure Engineers, Cloud Engineers, Network Engineers, Storage Specialists, Backup &amp; Disaster Recovery Consultants, ITSM Consultants, and Infrastructure Architects.<br>
The role oversees the planning, assessment, consulting, architecture, implementation, and delivery of enterprise infrastructure solutions across customer environments. This includes Private Cloud, Hybrid Cloud, Virtualization, Hyper-Converged Infrastructure, Data Center Modernization, Backup &amp; Disaster Recovery, Storage Infrastructure, Network Infrastructure, IT Service Management (ITSM), and Infrastructure Automation solutions.<br>
The Associate Manager acts as both a business and technical leader, ensuring the successful delivery of projects, customer satisfaction, team development, innovation, governance, and financial performance while supporting Vodafone Business growth objectives</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Profile</b></h2>
</div><div><p><b>
Infrastructure services practice leadership</b></p><ul><li>
Lead and manage the Infrastructure Solutions &amp; Services practice.</li><li>
Establish delivery standards, methodologies, and best practices.</li><li>
Define infrastructure service offerings and delivery frameworks.</li><li>
Drive capability development and technical excellence across the team.</li><li>
Build and maintain infrastructure solution reference architectures.</li><li>
Develop service delivery models aligned with customer requirements.</li><li>
Support strategic growth and expansion of infrastructure services.</li></ul><p><b>
Solution Design &amp; Consulting Leadership</b></p><ul><li>
Oversee infrastructure assessments, consulting engagements, and solution architecture activities.</li><li>
Review and approve infrastructure designs and implementation approaches.</li><li>
Ensure solutions align with customer business objectives and technical requirements.</li><li>
Provide executive-level consulting and advisory services.</li><li>
Lead customer workshops, infrastructure assessments, and roadmap development initiatives.</li><li>
Ensure infrastructure solutions comply with enterprise architecture principles and operational requirements.<br>
<br>
<b>Project Management:</b></li></ul><ul><li>
Ensure successful delivery of infrastructure projects and programs.</li><li>
Govern project quality, timelines, and scope.</li><li>
Monitor project resource utilization.</li><li>
Review delivery risks and mitigation plans.</li><li>
Support large-scale and strategic customer engagements.</li><li>
Ensure projects meet agreed SLAs and KPIs.<br>
<br>
<b>Stakeholder Management:</b></li></ul><ul><li>
Serve as the senior escalation point for infrastructure engagements.</li><li>
Build trusted advisor relationships with customers.</li><li>
Collaborate with sales, presales, product teams, and partner organizations.</li><li>
Participate in executive steering committees and governance forums.</li><li>
Support bid responses, proposals, and customer presentations.<br>
<br>
<b>Risk Management</b></li><li>
Identify technical, operational, financial, and delivery risks.</li><li>
Develop mitigation strategies and contingency plans.</li><li>
Ensure infrastructure resilience and service continuity.</li><li>
Oversee major incident management and root cause analysis.</li><li>
Support disaster recovery and business continuity programs.<br>
<br>
<b>Compliance &amp; Auditing</b></li><li>
Ensure infrastructure services comply with regulatory requirements.<br>
Ensure alignment with:<br>
<ul><li>ISO 27001</li><li>ISO 20000</li><li>NIST Framework</li><li>ITIL Best Practices</li><li>Business Continuity Standards</li><li>Data Protection Regulations</li></ul></li><li>
Support internal and external audits.</li><li>
Ensure governance and quality standards are maintained.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies and Qualifications</b></h2>
</div><div><p><b>
Core competencies, knowledge and experience:</b></p><ul><li>
10 years of experience in infrastructure technologies and enterprise IT environments.</li><li>
Minimum 5 years of experience managing technical delivery teams.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>
Proven experience delivering large-scale infrastructure transformation programs.</li><li>
Strong consulting and customer engagement experience.</li><li>
Experience managing multi-disciplinary technical teams.</li><li>
Strong financial and commercial awareness.</li><li>
Strong communication, presentation, and negotiation skills.</li><li>
Experience working in enterprise and service provider environments.</li><li>
Excellent command of English.<br>
<br>
<b>Must have technical / professional qualifications:
</b></li><li>Strong Knowledge and Experience with a mix of the following vendors and technologies</li><li>
Virtualization and Cloud Technologies (VMware, Nutanix, Open Stack, Azure, AWS, Red Hat OpenShift)<br>
o Storage Technologies (Dell, NetApp, HPE)<br>
o Backup and Disaster Recovery (Veeam, Commvault)<br>
o Network Infrastructure (Cisco, Forti, SD-WAN, Network Monitoring)<br>
o ITSM Solutions.<br>
o Azure, AWS knowledge is a plus.<br>
o ITIL Knowledge.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Vodafone Business Infrastructure Associate Manager

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
Job Purpose</p>
<p>
To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.</p><p></p><p><br>
Description</p>
<p>
Customer Calls Handling</p>
<p>
1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.</p>
<p>
2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.</p>
<p>
3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.</p>
<p>
4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.</p>
<p>
5. Ensure high service quality during inbound/outbound calls interactions, and handle customer&rsquo;s complaints according to the Contact Center approved standards to maintain customer satisfaction.</p>
<p>
6. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.</p>
<p>
7. Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.</p>
<p>
Policies, Processes and Procedures</p>
<p>
8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p>
<p>
Day-to-day Operations</p>
<p>
9. Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.</p>
<p>
Compliance</p>
<p>
10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p>
<ul><li>Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.</li></ul>
<ul><li>0 &ndash; 1 years of experience</li></ul>
<p>
Skills</p>
<ul><li>Excellent command of English and Arabic languages</li></ul>
<ul><li>Proficient user of MS Office</li></ul>
<ul><li>Reliable, energetic and cooperative</li></ul>
<ul><li>Excellent communication skills</li></ul><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Front Liner</div><div>
Organization: FINANCE, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

CONTACT CENTER INBOUND AGENT | OUTSOURCE

noon

<div>
 <p>
  <strong>
   About noon
  </strong>
 </p>
 <p>
  We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Executive, Business Development who can help us move even faster.
 </p>
 <p>
  noon&rsquo;s mission: Every door, every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About noon send
  </strong>
 </p>
 <p>
  noon send is the quick-commerce delivery arm of noon, offering on-demand delivery across the UAE on our own proprietary fleet and last-mile infrastructure. We move parcels for marketplaces, D2C brands, SMEs, and enterprise shippers - at speed, with reliability, and at scale.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do
  </strong>
 </p>
 <p>
  Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Identify and prospect potential partners - D2C brands, e-commerce sellers, SMEs, and online marketplaces , across the UAE.
  </li>
  <li>
   Run high-volume outbound: cold calls, LinkedIn outreach, email sequences, and walk-ins to generate qualified leads.
  </li>
  <li>
   Book and support discovery meetings with senior BDMs; co-lead pitches as you grow.
  </li>
  <li>
   Maintain a clean, up-to-date pipeline in CRM and report weekly on activity, conversion, and pipeline health.
  </li>
  <li>
   Support proposal preparation, pricing sheets, and onboarding documentation for new partners.
  </li>
  <li>
   Coordinate with operations, fleet, and product teams to ensure smooth partner go-live.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we're looking for
  </strong>
 </p>
 <ul>
  <li>
   1&ndash;2 years in sales, business development, account management, or partnerships ideally in logistics, e-commerce, SaaS, FMCG, or fintech.
  </li>
  <li>
   Strong written and verbal communication in English; Arabic is a plus.
  </li>
  <li>
   Comfortable with high-volume outbound and rejection - you bounce back fast.
  </li>
  <li>
   Sharp on Excel/Google Sheets; familiarity with AI tools
  </li>
  <li>
   UAE driving license preferred (you'll be out meeting clients).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who will excel?
  </strong>
 </p>
 <ul>
  <li>
   We&rsquo;re looking for people with high standards, who understand that hard work matters.
  </li>
  <li>
   You need to be relentlessly resourceful and operate with a deep bias for action.
  </li>
  <li>
   We need people with the courage to be fiercely original.
  </li>
  <li>
   noon is not for everyone; readiness to adapt, pivot, and learn is essential.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Business Development Executive- noon SEND

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