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airlines customer support english

Mars EC

Technical Support SpecialistWe are looking for a Technical Support Specialist who is passionate about technology and enjoys helping customers solve technical issues. The ideal candidate is an excellent communicator with strong analytical skills, a customer-first mindset, and the ability to troubleshoot a wide range of technology-related problems efficiently.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner.Guide customers through step-by-step solutions for hardware, software, and connected device issues.Escalate complex technical problems when necessary while ensuring proper follow-up.Document customer interactions and technical solutions accurately.Maintain a high level of customer satisfaction by delivering exceptional service.Stay up to date with product knowledge, troubleshooting procedures, and new technologies.RequirementsClear and highly understandable spoken English, ideally with little to no noticeable accent.Strong troubleshooting and problem-solving skills with the ability to identify root causes and resolve technical issues efficiently.Previous experience troubleshooting smart devices, consumer electronics, IoT products, or other technology products is highly preferred.Candidates with an engineering degree or other technical educational background will be given priority.Excellent customer service skills with strong empathy, logical thinking, and structured communication abilities.Ability to explain technical concepts in a simple and customer-friendly manner.Strong attention to detail and the ability to work effectively in a fast-paced environment.Comfortable using multiple software tools and support platforms simultaneously.Ability to work independently as well as collaboratively within a team.Preferred QualificationsPrevious experience in a technical support or help desk role.Familiarity with troubleshooting mobile devices, smart home products, networking, or consumer electronics.Experience working in a customer support or contact center environment is an advantage.What We OfferCompetitive salary and performance-based incentives.Comprehensive training and continuous professional development.Career growth opportunities within a dynamic and supportive team.A collaborative work environment focused on learning and innovation.If you have a passion for technology, enjoy solving complex problems, and are committed to delivering outstanding customer experiences, we'd love to hear from you. Apply today and become part of our growing technical support team.Pay: From E&pound;16,000.00 per monthWork Location: In person

Technical Support Specialist

British Council

<div>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Role title: Customer Service &amp; Sales Officer &ndash; Join an Exceptional Team
Do you enjoy helping people reach their goals? Are you energised by face‑to‑face interactions and creating positive experiences? this is your opportunity to join a highly skilled, supportive, and people‑focused team at the British Council.
We&rsquo;re seeking a Customer Service &amp; Sales Officer to welcome students, guide them through their learning options, and play a key role in the ongoing success of our Teaching Centre.
Why Join Us?
Professional Growth &amp; Development Learn from experts in customer engagement, sales, and education, with continuous opportunities to expand your skills and advance your career.
A Culture That Values You We are committed to well‑being, inclusion, and ongoing improvement. Your ideas will be heard, and your contribution will help shape an exceptional learner experience.
Be Part of a High‑Performing Team Join a collaborative, experienced group known for delivering excellence and supporting one another to achieve meaningful results for thousands of learners.
Role Purpose
You&rsquo;ll ensure every student &mdash; whether new or returning &mdash; receives attentive, informed, and professional support. Your work will help drive enrolments, contribute to centre targets, and uphold the British Council&rsquo;s reputation for quality and trust.
Main Accountabilities
You will engage with students and parents both in person and through various communication channels, responding to enquiries and guiding them through the registration process. In every interaction, you will uphold the British Council&rsquo;s commitment to delivering a welcoming and professional experience.
A key part of your role will be supporting enrolment growth. This includes conducting consultations, managing and nurturing leads, following up on interest, and contributing to monthly sales targets. You will also play an active role in marketing‑related activities that help strengthen student engagement and awareness.
To keep the Teaching Centre running smoothly, you will handle essential operational and administrative tasks. This includes accurate data entry, payment processing, coordinating surveys, and supporting day‑to‑day activities that ensure an efficient and well‑organised environment for students and staff.
Qualifications &amp; Experience
Essentials:
<ul><li>Comprehensive, proven experience as a customer service executive
</li><li>Self-motivated with a results-driven approach
</li><li>Excellent command of English &ndash; written and spoken &ndash; to connect confidently and clearly.
</li><li>University degree
</li></ul>Desirables:
<ul><li>Customer Service Professional Qualification
</li><li>Relevant qualification or training undertaken in Sales
</li></ul><ul><li>Hands-on experience with CRM software is a plus
</li></ul>Important Information
<ul><li>Number of positions: 2
</li><li>Location: 6th of October, Egypt
</li></ul><ul><li>Gross monthly salary: 16,600 EGP
</li></ul><ul><li>Job type: Full time
</li><li>Contract type: Fixed Term Contract (FTC)
</li></ul><ul><li>Deadline to receive applications: 11 August 2026
</li></ul><ul><li>Working conditions: 7.5 working hours per day for rotational shifts between 12 pm and 7:30 pm, with 2 days off. 
</li></ul>This role is only open for candidates who have the right to live and work in the job location.
Please note that all applications should be submitted in English only. It is advisable to apply in advance to avoid any technical issues at the last moment
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. 
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</div>

Customer Service and Sales Officer

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
Role Purpose</h2>
</div><div>
The Associate Manager &ndash; Infrastructure is responsible for leading and managing a multidisciplinary team of Infrastructure Engineers, Cloud Engineers, Network Engineers, Storage Specialists, Backup &amp; Disaster Recovery Consultants, ITSM Consultants, and Infrastructure Architects. 
The role oversees the planning, assessment, consulting, architecture, implementation, and delivery of enterprise infrastructure solutions across customer environments. This includes Private Cloud, Hybrid Cloud, Virtualization, Hyper-Converged Infrastructure, Data Center Modernization, Backup &amp; Disaster Recovery, Storage Infrastructure, Network Infrastructure, IT Service Management (ITSM), and Infrastructure Automation solutions. 
The Associate Manager acts as both a business and technical leader, ensuring the successful delivery of projects, customer satisfaction, team development, innovation, governance, and financial performance while supporting Vodafone Business growth objectives</div></div><div><div><h2 class="jobSectionHeader">
Job Profile</h2>
</div><div>
Infrastructure services practice leadership<ul><li>
Lead and manage the Infrastructure Solutions &amp; Services practice.</li><li>
Establish delivery standards, methodologies, and best practices.</li><li>
Define infrastructure service offerings and delivery frameworks.</li><li>
Drive capability development and technical excellence across the team.</li><li>
Build and maintain infrastructure solution reference architectures.</li><li>
Develop service delivery models aligned with customer requirements.</li><li>
Support strategic growth and expansion of infrastructure services.</li></ul>
Solution Design &amp; Consulting Leadership<ul><li>
Oversee infrastructure assessments, consulting engagements, and solution architecture activities.</li><li>
Review and approve infrastructure designs and implementation approaches.</li><li>
Ensure solutions align with customer business objectives and technical requirements.</li><li>
Provide executive-level consulting and advisory services.</li><li>
Lead customer workshops, infrastructure assessments, and roadmap development initiatives.</li><li>
Ensure infrastructure solutions comply with enterprise architecture principles and operational requirements. 
 
Project Management:</li></ul><ul><li>
Ensure successful delivery of infrastructure projects and programs.</li><li>
Govern project quality, timelines, and scope.</li><li>
Monitor project resource utilization.</li><li>
Review delivery risks and mitigation plans.</li><li>
Support large-scale and strategic customer engagements.</li><li>
Ensure projects meet agreed SLAs and KPIs. 
 
Stakeholder Management:</li></ul><ul><li>
Serve as the senior escalation point for infrastructure engagements.</li><li>
Build trusted advisor relationships with customers.</li><li>
Collaborate with sales, presales, product teams, and partner organizations.</li><li>
Participate in executive steering committees and governance forums.</li><li>
Support bid responses, proposals, and customer presentations. 
 
Risk Management</li><li>
Identify technical, operational, financial, and delivery risks.</li><li>
Develop mitigation strategies and contingency plans.</li><li>
Ensure infrastructure resilience and service continuity.</li><li>
Oversee major incident management and root cause analysis.</li><li>
Support disaster recovery and business continuity programs. 
 
Compliance &amp; Auditing</li><li>
Ensure infrastructure services comply with regulatory requirements. 
Ensure alignment with: 
<ul><li>ISO 27001</li><li>ISO 20000</li><li>NIST Framework</li><li>ITIL Best Practices</li><li>Business Continuity Standards</li><li>Data Protection Regulations</li></ul></li><li>
Support internal and external audits.</li><li>
Ensure governance and quality standards are maintained.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Competencies and Qualifications</h2>
</div><div>
Core competencies, knowledge and experience:<ul><li>
10 years of experience in infrastructure technologies and enterprise IT environments.</li><li>
Minimum 5 years of experience managing technical delivery teams.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>
Proven experience delivering large-scale infrastructure transformation programs.</li><li>
Strong consulting and customer engagement experience.</li><li>
Experience managing multi-disciplinary technical teams.</li><li>
Strong financial and commercial awareness.</li><li>
Strong communication, presentation, and negotiation skills.</li><li>
Experience working in enterprise and service provider environments.</li><li>
Excellent command of English. 
 
Must have technical / professional qualifications:
</li><li>Strong Knowledge and Experience with a mix of the following vendors and technologies</li><li>
Virtualization and Cloud Technologies (VMware, Nutanix, Open Stack, Azure, AWS, Red Hat OpenShift) 
o Storage Technologies (Dell, NetApp, HPE) 
o Backup and Disaster Recovery (Veeam, Commvault) 
o Network Infrastructure (Cisco, Forti, SD-WAN, Network Monitoring) 
o ITSM Solutions. 
o Azure, AWS knowledge is a plus. 
o ITIL Knowledge.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Not a perfect fit?</h2>
</div><div>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</div></div><div><div><h2 class="jobSectionHeader">
Who we are</h2>
</div><div>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.</div></div></div></div>

Vodafone Business Infrastructure Associate Manager

BayanTech

<div><h5 class="jobSectionHeader">Job Description</h5>
As a Vendor Management Intern, you will support the Vendor Management team in recruiting, onboarding, and maintaining relationships with freelance linguists and language service providers. This internship offers hands-on exposure to the localization industry and the opportunity to develop skills in recruitment, communication, vendor coordination, and operations.
Responsibilities:<ul><li>
Assist in sourcing, screening, and recruiting freelance linguists and external vendors across different languages and specializations.</li><li>
Support the expansion and maintenance of multilingual vendor databases.</li><li>
Coordinate with the Project Management team regarding resource requests and vendor availability.</li><li>
Help assess vendor qualifications by coordinating test translations and collecting required documentation.</li><li>
Maintain accurate vendor records, profiles, and contracts in internal systems.</li><li>
Assist with vendor onboarding and ensure all required documents are completed.</li><li>
Support contract preparation and follow up on contract renewals when needed.</li><li>
Coordinate with the Finance team to assist with vendor payment tracking and documentation.</li><li>
Build and maintain positive relationships with vendors through timely communication and follow-ups.</li><li>
Conduct market research to identify new language professionals and industry trends.</li><li>
Provide administrative and operational support to the Vendor Management team as required.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Holding a Bachelor's degree in Languages, Translation, Linguistics, Business Administration, Human Resources, or a related field.</li><li>
Strong written and verbal communication skills in English.</li><li>
Excellent organizational and time management skills.</li><li>
Strong attention to detail and ability to manage multiple tasks.</li><li>
Good problem-solving and interpersonal skills.</li><li>
Proactive, eager to learn, and able to work in a fast-paced environment.</li><li>
Proficiency in Microsoft Office (Excel, Word, Outlook); experience with Google Workspace is a plus.</li><li>
Interest in the localization, translation, or language services industry is a plus.</li></ul></div>

Vendor Coordinator Intern

Linah Group

<div><ul><li>Manage the end-to-end procurement process for indirect goods and services, including but not limited to uniforms, office furniture, office supplies, promotional materials, event requirements, exhibition booths, branding materials, facility-related purchases, and other operational needs.</li><li>
Source, evaluate, and negotiate with suppliers to secure the best value in terms of quality, cost, delivery, and service while ensuring compliance with company standards.</li><li>
Prepare and issue Requests for Quotations (RFQs), evaluate supplier proposals, and recommend the most suitable vendors based on commercial and technical requirements.</li><li>
Create, review, and process purchase orders, ensuring all purchases comply with company procurement policies, budgets, and approval workflows.</li><li>
Prepare and manage supplier contracts, service agreements, and delivery schedules to ensure timely execution of orders.</li><li>
Coordinate with internal stakeholders to understand procurement requirements, specifications, timelines, and project expectations.</li><li>
Monitor supplier performance, including quality, responsiveness, pricing, and delivery, and conduct periodic supplier evaluations.</li><li>
Build and maintain strong relationships with existing suppliers while identifying and qualifying new vendors to support business needs.</li><li>
Coordinate with Finance to ensure timely invoice processing, payment reconciliation, and resolution of pricing or billing discrepancies.</li><li>
Follow up with suppliers to ensure on-time delivery of goods and services, resolving any issues related to delays, shortages, or quality concerns.</li><li>
Coordinate with Warehouse, Administration, and requesting departments to ensure smooth receipt, inspection, and handover of purchased items where applicable.</li><li>
Ensure all procurement documentation, supplier records, contracts, and purchase history are accurately maintained and readily accessible.</li><li>
Support company events, exhibitions, and corporate initiatives by sourcing and coordinating all required materials, services, and vendors.</li><li>
Continuously identify opportunities for cost optimization, supplier consolidation, and process improvements without compromising quality or service levels.</li><li>
Coordinate effectively with cross-functional teams including Finance, Administration, Marketing, HR, Operations, and Warehouse to ensure seamless procurement operations.</li></ul> 

Requirements 
<ul><li>
Education Level: Bachelor's Degree.</li><li>
Experience: Minimum 2 years of experience in Procurement or Purchasing.</li><li>
Experience in procuring indirect goods and services (e.g., uniforms, furniture, office supplies, events, branding materials) is preferred.</li><li>
Good knowledge of procurement principles and purchasing processes.</li><li>
Excellent communication, interpersonal, and negotiation skills.</li><li>
Strong supplier relationship management and networking abilities.</li><li>
Proficient in Microsoft Office applications.</li><li>
Experience using ERP systems is a plus.</li><li>
Good command of English is preferred.</li></ul> 

Benefits 
<ul><li>
Social insurance coverage</li><li>
Medical insurance coverage</li></ul></div>

Purchasing Specialist

Orascom Investment Holding

<div>
 
 Position: AV&amp;L Show Operator
 
 
 
 
 Organization:
 
 OSL for Entertainment Projects
 
 
 OSL, under Orascom Investment Holdings umbrella, is leading the transformation of the iconic Pyramids Sound &amp; Light Show. Through advanced sound, light, and projection technologies, OSL is reimagining the storytelling of ancient Egypt, offering visitors a multi-sensory, educational, and inspiring experience. This project reinforces Egypt's cultural legacy while positioning the Pyramids as a world-class tourism destination.
 
 
 
 LinkedIn account:
 
 https://www.linkedin.com/company/osl-for-entertainment-projects/?viewAsMember=true
 
 
 
 Job Description:
 
 
 
 
 The
 
 AV&amp;L Show Operator
 
 is responsible for the daily operation, pre-show preparation, preventive maintenance, and technical execution of integrated Audio, Video, Lighting (AV&amp;L), and Show-Control systems. This role ensures smooth nightly show performances, supports external site events, supervises field operations assistants, and maintains high standards of technical reliability and site safety.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Nightly Show Operations &amp; Cue Execution
 </li>
 <li>
 Show Control: Operate multi-discipline systems (audio routing, video/media servers, projectors, architectural/moving lighting, DMX networks, timecode, and communications) per approved scripts, cues, and timelines.
 </li>
 <li>
 Live System Monitoring: Continuously monitor critical systems during rehearsals and live performances; respond swiftly to technical irregularities to preserve show quality and safety.
 </li>
 <li>
 Independent Execution: Step in to run the complete show independently or substitute for the Senior Operator as needed.
 </li>
 <li>
 Shutdown Protocols: Execute approved post-show system shutdown and securing procedures.
 
 
 
 </li>
 </ul>
 
 2. Pre-Show Preparation &amp; Enclosure Oversight
 
 
 
 <ul>
 <li>
 System Verification: Perform and document daily pre-show inspections across all AV&amp;L equipment, ensuring required files, presets, routing configurations, and backups are correctly loaded.
 </li>
 <li>
 Enclosure Supervision: Direct operations assistants during the opening and closing of moving-head, lighting, and projection enclosures, verifying proper timing, ventilation, drainage, and weatherization.
 </li>
 <li>
 Immediate Escalation: Report operational issues or safety hazards immediately and coordinate corrective actions with technical leads or suppliers.
 
 
 
 </li>
 </ul>
 
 3. Preventive Maintenance &amp; Basic Troubleshooting
 
 
 
 <ul>
 <li>
 Routine Maintenance: Participate in daily, weekly, monthly, and periodic preventive maintenance schedules.
 </li>
 <li>
 Field Inspections: Regularly inspect hardware for faults, overheating, corrosion, dust/moisture ingress, damaged cables, or error codes.
 </li>
 <li>
 First-Level Troubleshooting: Identify signal flow issues, check connections, power-cycle systems safely, load contingent configurations, and swap basic peripherals without making unauthorized system changes.
 </li>
 <li>
 Vendor &amp; Repair Support: Support specialist vendors during updates or repairs; test repaired equipment before re-integrating it into live production.
 
 
 
 </li>
 </ul>
 
 4. Status Reporting, Shift Handovers &amp; Team Leadership
 
 
 
 <ul>
 <li>
 System Logging: Maintain daily show logs, pre-/post-show checklists, incident reports, and hardware status updates (active faults, temporary workarounds, and pending maintenance).
 </li>
 <li>
 Alternate Team Leadership: Act as the on-duty team leader when assigned, directing systems technicians, power infrastructure technicians, and operations assistants prior to audience admission.
 </li>
 <li>
 Cross-Departmental Alignment: Communicate effectively with site operations, security, and production teams, providing detailed shift handovers until all outstanding issues are resolved.
 
 
 
 </li>
 </ul>
 
 5. Special Events &amp; Infrastructure Restoration
 
 
 
 <ul>
 <li>
 Event Facilitation: Serve as technical lead and backup operator for corporate functions, private events, VIP visits, and external productions outside regular show schedules.
 </li>
 <li>
 System Safeguarding: Ensure temporary event setups do not compromise the integrity, security, or safety of the primary show infrastructure.
 </li>
 <li>
 Post-Event Teardown &amp; Reset: Supervise dismantling of temporary gear, restore original signal patching, settings, and show files, and perform full system test-runs before the next scheduled performance.
 
 
 
 </li>
 </ul>
 
 6. Translation System &amp; General Safety Discipline
 
 
 
 <ul>
 <li>
 Translation Support: Conduct operational checks on translation channels, audio routing, receivers, and charging stations.
 </li>
 <li>
 Safety &amp; Standards: Maintain clean, organized technical areas, strictly observe site safety protocols, and stop any activity that poses a risk to personnel or equipment.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 1-3 years of experience in Engineering, Media Technology, Sound/Lighting, IT/Networks, or related fields.
 </li>
 <li>
 Bachelor's Degree or Technical Diploma in Electrical, Electronics, Communications, Computer Engineering, Media Technology, Theatre Technology, or a related field.
 </li>
 <li>
 Practical experience gained through live events, theatre operations, broadcast, AV integration, theme parks, or relevant university/freelance projects is highly desirable.
 </li>
 <li>
 Very good command of English, both spoken and written, to ensure clear communication in a technical and operational environment.
 
 </li>
 </ul>
</div>

AV&L Show Operator

Loynova

<div>
 
 We are looking for a
 
 Senior System Administrator
 
 to manage and scale our multi-cloud and on-prem environments, including air-gapped deployments in highly secure banking environments. You will handle Windows and Linux servers, web and database platforms, networking and VPNs, firewalls, and Cloudflare services. You&rsquo;ll also build CI/CD pipelines, implement Infrastructure as Code, manage observability with Prometheus/Grafana/Wazuh, and ensure reliability, security, and compliance (ISO 27001, PCI DSS), including backup and disaster recovery.
 
 
 Key Responsibilities
 
 
 Infrastructure &amp; Systems
 
 <ul>
 <li>
 Administer Windows &amp; Linux servers in cloud and isolated on-prem environments.
 </li>
 <li>
 Manage web servers (IIS, Apache/Nginx) and databases (MS SQL, PostgreSQL, MySQL).
 </li>
 <li>
 Manage domain controllers and related services, including Active Directory roles, replication, and group policy enforcement.
 </li>
 <li>
 Handle directory services: Active Directory and Entra ID (Azure AD).
 </li>
 <li>
 Oversee snapshots and backups.
 </li>
 </ul>
 
 Networking &amp; Security
 
 <ul>
 <li>
 Design and maintain secure networks: VLANs, DNS/DHCP, load balancers.
 </li>
 <li>
 Configure VPNs (IPSec/OpenVPN/WireGuard) for site-to-site and remote access.
 </li>
 <li>
 Administer firewalls and WAF; manage Cloudflare (DNS, CDN, WAF, Zero Trust).
 </li>
 <li>
 Apply Zero Trust, MFA/SSO, and secrets management.
 </li>
 <li>
 Manage security solutions such as Kaspersky or equivalent tools to ensure device protection and compliance.
 </li>
 </ul>
 
 DevOps &amp; Automation
 
 <ul>
 <li>
 Build and maintain CI/CD pipelines using open-source tools.
 </li>
 <li>
 Implement Infrastructure as Code (Terraform, Ansible) for provisioning and configuration.
 </li>
 <li>
 Manage and troubleshoot containerized environments using Docker and Kubernetes, including deployment, scaling, and monitoring.
 </li>
 </ul>
 
 Monitoring &amp; Compliance
 
 <ul>
 <li>
 Deploy Prometheus and Grafana for metrics and dashboards.
 </li>
 <li>
 Operate Wazuh for SIEM/XDR (agent rollout, alert tuning, integrations).
 </li>
 <li>
 Ensure compliance with ISO 27001 and PCI DSS standards.
 </li>
 <li>
 Maintain audit-ready documentation and enforce security best practices.
 </li>
 </ul>
 
 Reliability &amp; Disaster Recovery
 
 <ul>
 <li>
 Architect for high availability and fault tolerance.
 </li>
 <li>
 Design and maintain Backup &amp; Disaster Recovery plans (RPO/RTO, immutable backups, DR drills).
 </li>
 <li>
 Support air-gapped environments with strict security and operational controls.
 </li>
 </ul>
 
 Required Qualifications
 
 <ul>
 <li>
 7&ndash;10 years of experience in IT Infrastructure, DevOps, or related roles.
 </li>
 <li>
 Strong Windows &amp; Linux administration experience.
 </li>
 <li>
 Expertise in web servers (IIS, Apache/Nginx) and databases (MS SQL, PostgreSQL, MySQL).
 </li>
 <li>
 Hands-on with VPNs, firewalls, and Cloudflare.
 </li>
 <li>
 Experience with CI/CD, IaC (Terraform, Ansible), and containerization (Docker, Kubernetes).
 </li>
 <li>
 Ability to work with air-gapped environments and strict security controls.
 </li>
 <li>
 Scripting skills (PowerShell, Bash, or Python).
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Familiarity with Prometheus, Grafana, and SIEM tools (e.g., Wazuh).
 </li>
 <li>
 Advanced Cloudflare (Zero Trust, tunnels, WAF tuning).
 </li>
 <li>
 Backup/DR tooling (Veeam, restic, Bacula).
 </li>
 <li>
 Endpoint management (Intune/MDM), CIS hardening benchmarks.
 </li>
 <li>
 Experience in regulated industries (finance, banking, e-commerce).
 </li>
 <li>
 Knowledge of ISO 27001 and PCI DSS implementation.
 </li>
 </ul>
 
 Interpersonal &amp; Language Skills
 
 <ul>
 <li>
 Strong sense of
 
 accountability
 
 and ownership of tasks and outcomes.
 </li>
 <li>
 Proven ability to work effectively in
 
 team environments
 
 , collaborating across functions.
 </li>
 <li>
 Excellent
 
 problem-solving
 
 and
 
 adaptability
 
 in dynamic and complex situations.
 </li>
 <li>
 Clear and professional
 
 communication skills
 
 , both written and verbal.
 </li>
 <li>
 
 Mid to high English proficiency
 
 required for documentation, meetings, and cross-team collaboration.
 </li>
 <li>
 Ability to manage priorities, meet deadlines, and contribute to a culture of continuous improvement.
 </li>
 </ul>
 
 
 
</div>

Senior System Administrator

Explore 17+ Airlines customer support english in Giza this August. Find roles across top companies and apply now to boost your career.