customer service representitave - english

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customer service and sales officer Jobs in Giza

customer service and sales officer

customer service representative Jobs in Giza

customer service representative

customer service representitave - english Jobs in Giza

employee experience specialist Jobs in Giza

employee experience specialist

customer service specialist

Mars EC

<p>Technical Support Specialist</p><p>We are looking for a Technical Support Specialist who is passionate about technology and enjoys helping customers solve technical issues. The ideal candidate is an excellent communicator with strong analytical skills, a customer-first mindset, and the ability to troubleshoot a wide range of technology-related problems efficiently.</p><p>Key Responsibilities</p><p>Provide technical support to customers via phone, email, and chat.</p><p>Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner.</p><p>Guide customers through step-by-step solutions for hardware, software, and connected device issues.</p><p>Escalate complex technical problems when necessary while ensuring proper follow-up.</p><p>Document customer interactions and technical solutions accurately.</p><p>Maintain a high level of customer satisfaction by delivering exceptional service.</p><p>Stay up to date with product knowledge, troubleshooting procedures, and new technologies.</p><p>Requirements</p><p>Clear and highly understandable spoken English, ideally with little to no noticeable accent.</p><p>Strong troubleshooting and problem-solving skills with the ability to identify root causes and resolve technical issues efficiently.</p><p>Previous experience troubleshooting smart devices, consumer electronics, IoT products, or other technology products is highly preferred.</p><p>Candidates with an engineering degree or other technical educational background will be given priority.</p><p>Excellent customer service skills with strong empathy, logical thinking, and structured communication abilities.</p><p>Ability to explain technical concepts in a simple and customer-friendly manner.</p><p>Strong attention to detail and the ability to work effectively in a fast-paced environment.</p><p>Comfortable using multiple software tools and support platforms simultaneously.</p><p>Ability to work independently as well as collaboratively within a team.</p><p>Preferred Qualifications</p><p>Previous experience in a technical support or help desk role.</p><p>Familiarity with troubleshooting mobile devices, smart home products, networking, or consumer electronics.</p><p>Experience working in a customer support or contact center environment is an advantage.</p><p>What We Offer</p><p>Competitive salary and performance-based incentives.</p><p>Comprehensive training and continuous professional development.</p><p>Career growth opportunities within a dynamic and supportive team.</p><p>A collaborative work environment focused on learning and innovation.</p><p>If you have a passion for technology, enjoy solving complex problems, and are committed to delivering outstanding customer experiences, we'd love to hear from you. Apply today and become part of our growing technical support team.</p><p>Pay: From E&pound;16,000.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

Savills Middle East

<div>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We are seeking a creative and detail-oriented Junior Graphic Designer to join our marketing team. The ideal candidate will support the development of visually compelling materials across digital and print platforms, ensuring brand consistency and high-quality design execution. This is an excellent opportunity for a motivated designer to grow in a fast-paced, professional environment.
 <br/>
 <br/>
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Assist in creating visual content for social media, websites, presentations, advertisements, brochures, and event materials.
  </li>
  <li>
   Support the execution of brand campaigns and ensure consistency across all visuals.
  </li>
  <li>
   Adapt master creative concepts into various formats and sizes.
  </li>
  <li>
   Edit and retouch images, source stock photos, and prepare final artwork for production.
  </li>
  <li>
   Collaborate with the marketing team, copywriters, and external agencies when needed.
  </li>
  <li>
   Keep up to date with design trends, tools, and best practices.
  </li>
  <li>
   Organize and manage creative assets and design files.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Graphic Design, Visual Communication, or a related field.
  </li>
  <li>
   0&ndash;2 years of professional experience in graphic design.
  </li>
  <li>
   Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign; After Effects is a plus).
  </li>
  <li>
   Strong sense of layout, typography, color, and attention to detail.
  </li>
  <li>
   Portfolio demonstrating creativity and technical skill.
  </li>
  <li>
   Ability to work under pressure and meet tight deadlines.
  </li>
  <li>
   Basic understanding of printing processes and digital formats.
  </li>
  <li>
   Familiarity with motion graphics or simple animation is a plus.
  </li>
  <li>
   Knowledge of Canva, Figma, or other collaborative design tools.
  </li>
  <li>
   Interest in real estate, architecture, or corporate branding is a bonus.
   <br/>
   <br/>
  </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>


Junior Graphic Designer

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
The Associate Manager &ndash; Infrastructure is responsible for leading and managing a multidisciplinary team of Infrastructure Engineers, Cloud Engineers, Network Engineers, Storage Specialists, Backup &amp; Disaster Recovery Consultants, ITSM Consultants, and Infrastructure Architects.<br>
The role oversees the planning, assessment, consulting, architecture, implementation, and delivery of enterprise infrastructure solutions across customer environments. This includes Private Cloud, Hybrid Cloud, Virtualization, Hyper-Converged Infrastructure, Data Center Modernization, Backup &amp; Disaster Recovery, Storage Infrastructure, Network Infrastructure, IT Service Management (ITSM), and Infrastructure Automation solutions.<br>
The Associate Manager acts as both a business and technical leader, ensuring the successful delivery of projects, customer satisfaction, team development, innovation, governance, and financial performance while supporting Vodafone Business growth objectives</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Profile</b></h2>
</div><div><p><b>
Infrastructure services practice leadership</b></p><ul><li>
Lead and manage the Infrastructure Solutions &amp; Services practice.</li><li>
Establish delivery standards, methodologies, and best practices.</li><li>
Define infrastructure service offerings and delivery frameworks.</li><li>
Drive capability development and technical excellence across the team.</li><li>
Build and maintain infrastructure solution reference architectures.</li><li>
Develop service delivery models aligned with customer requirements.</li><li>
Support strategic growth and expansion of infrastructure services.</li></ul><p><b>
Solution Design &amp; Consulting Leadership</b></p><ul><li>
Oversee infrastructure assessments, consulting engagements, and solution architecture activities.</li><li>
Review and approve infrastructure designs and implementation approaches.</li><li>
Ensure solutions align with customer business objectives and technical requirements.</li><li>
Provide executive-level consulting and advisory services.</li><li>
Lead customer workshops, infrastructure assessments, and roadmap development initiatives.</li><li>
Ensure infrastructure solutions comply with enterprise architecture principles and operational requirements.<br>
<br>
<b>Project Management:</b></li></ul><ul><li>
Ensure successful delivery of infrastructure projects and programs.</li><li>
Govern project quality, timelines, and scope.</li><li>
Monitor project resource utilization.</li><li>
Review delivery risks and mitigation plans.</li><li>
Support large-scale and strategic customer engagements.</li><li>
Ensure projects meet agreed SLAs and KPIs.<br>
<br>
<b>Stakeholder Management:</b></li></ul><ul><li>
Serve as the senior escalation point for infrastructure engagements.</li><li>
Build trusted advisor relationships with customers.</li><li>
Collaborate with sales, presales, product teams, and partner organizations.</li><li>
Participate in executive steering committees and governance forums.</li><li>
Support bid responses, proposals, and customer presentations.<br>
<br>
<b>Risk Management</b></li><li>
Identify technical, operational, financial, and delivery risks.</li><li>
Develop mitigation strategies and contingency plans.</li><li>
Ensure infrastructure resilience and service continuity.</li><li>
Oversee major incident management and root cause analysis.</li><li>
Support disaster recovery and business continuity programs.<br>
<br>
<b>Compliance &amp; Auditing</b></li><li>
Ensure infrastructure services comply with regulatory requirements.<br>
Ensure alignment with:<br>
<ul><li>ISO 27001</li><li>ISO 20000</li><li>NIST Framework</li><li>ITIL Best Practices</li><li>Business Continuity Standards</li><li>Data Protection Regulations</li></ul></li><li>
Support internal and external audits.</li><li>
Ensure governance and quality standards are maintained.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies and Qualifications</b></h2>
</div><div><p><b>
Core competencies, knowledge and experience:</b></p><ul><li>
10 years of experience in infrastructure technologies and enterprise IT environments.</li><li>
Minimum 5 years of experience managing technical delivery teams.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>
Proven experience delivering large-scale infrastructure transformation programs.</li><li>
Strong consulting and customer engagement experience.</li><li>
Experience managing multi-disciplinary technical teams.</li><li>
Strong financial and commercial awareness.</li><li>
Strong communication, presentation, and negotiation skills.</li><li>
Experience working in enterprise and service provider environments.</li><li>
Excellent command of English.<br>
<br>
<b>Must have technical / professional qualifications:
</b></li><li>Strong Knowledge and Experience with a mix of the following vendors and technologies</li><li>
Virtualization and Cloud Technologies (VMware, Nutanix, Open Stack, Azure, AWS, Red Hat OpenShift)<br>
o Storage Technologies (Dell, NetApp, HPE)<br>
o Backup and Disaster Recovery (Veeam, Commvault)<br>
o Network Infrastructure (Cisco, Forti, SD-WAN, Network Monitoring)<br>
o ITSM Solutions.<br>
o Azure, AWS knowledge is a plus.<br>
o ITIL Knowledge.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Vodafone Business Infrastructure Associate Manager

British Council

<div><p>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
</p><p>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
</p><p><b>We connect. We inspire.
</b></p><p><b>Role title: Customer Service &amp; Sales Officer </b><b>&ndash; Join an Exceptional Team
</b></p><p>Do you enjoy helping people reach their goals? Are you energised by face‑to‑face interactions and creating positive experiences? this is your opportunity to join a highly skilled, supportive, and people‑focused team at the British Council.
</p><p>We&rsquo;re seeking a Customer Service &amp; Sales Officer to welcome students, guide them through their learning options, and play a key role in the ongoing success of our Teaching Centre.
</p><p><b>Why Join Us?
</b></p><p><b>Professional Growth &amp; Development </b>Learn from experts in customer engagement, sales, and education, with continuous opportunities to expand your skills and advance your career.
</p><p><b>A Culture That Values You </b>We are committed to well‑being, inclusion, and ongoing improvement. Your ideas will be heard, and your contribution will help shape an exceptional learner experience.
</p><p><b>Be Part of a High‑Performing Team </b>Join a collaborative, experienced group known for delivering excellence and supporting one another to achieve meaningful results for thousands of learners.
</p><p><b>Role Purpose
</b></p><p>You&rsquo;ll ensure every student &mdash; whether new or returning &mdash; receives attentive, informed, and professional support. Your work will help drive enrolments, contribute to centre targets, and uphold the British Council&rsquo;s reputation for quality and trust.
</p><p><b>Main Accountabilities
</b></p><p>You will engage with students and parents both in person and through various communication channels, responding to enquiries and guiding them through the registration process. In every interaction, you will uphold the British Council&rsquo;s commitment to delivering a welcoming and professional experience.
</p><p>A key part of your role will be supporting enrolment growth. This includes conducting consultations, managing and nurturing leads, following up on interest, and contributing to monthly sales targets. You will also play an active role in marketing‑related activities that help strengthen student engagement and awareness.
</p><p>To keep the Teaching Centre running smoothly, you will handle essential operational and administrative tasks. This includes accurate data entry, payment processing, coordinating surveys, and supporting day‑to‑day activities that ensure an efficient and well‑organised environment for students and staff.
</p><p><b>Qualifications &amp; Experience
</b></p><p><b>Essentials:
</b></p><ul><li>Comprehensive, proven experience as a customer service executive
</li><li>Self-motivated with a results-driven approach
</li><li>Excellent command of English &ndash; written and spoken &ndash; to connect confidently and clearly.
</li><li>University degree
</li></ul><p><b>Desirables:
</b></p><ul><li>Customer Service Professional Qualification
</li><li>Relevant qualification or training undertaken in Sales
</li></ul><ul><li>Hands-on experience with CRM software is a plus
</li></ul><p><b>Important Information
</b></p><ul><li>Number of positions: 2
</li><li>Location: 6th of October, Egypt
</li></ul><ul><li>Gross monthly salary: 16,600 EGP
</li></ul><ul><li>Job type: Full time
</li><li>Contract type: Fixed Term Contract (FTC)
</li></ul><ul><li>Deadline to receive applications: 11 August 2026
</li></ul><ul><li>Working conditions: 7.5 working hours per day for rotational shifts between 12 pm and 7:30 pm, with 2 days off.<br>
</li></ul><p></p><p><b>This role is only open for candidates who have the right to live and work in the job location.
</b></p><p><b>Please note that all applications should be submitted in English only. </b><b>It is advisable to apply in advance to avoid any technical issues at the last moment
</b></p><p>A connected and trusted UK in a more connected and trusted world.
</p><p><b>Equality, Diversity and Inclusion Statement
</b></p><p>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.<br>
</p><p></p><p><b>Safeguarding Statement
</b></p><p>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
</p><p>If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</p></div>

Customer Service and Sales Officer

Talent 360

<div><p>We're Hiring | Branch Manager &ndash; Mall of Egypt</p><p>
Zhivago is looking for an experienced branch manager to join our team at Mall of Egypt.</p><p></p><p>
Key Responsibilities:</p><ul><li>Oversee the daily operations of the branch and ensure smooth workflow.</li><li>Lead, coach, and motivate the team to achieve sales targets and deliver excellent customer service.</li><li>Monitor branch performance and prepare regular reports.</li><li>Ensure visual merchandising and store standards are maintained.</li><li>Manage inventory and stock levels efficiently.</li><li>Deliver an exceptional customer experience aligned with the brand's standards.</li></ul><p></p><b><br>
Requirements</b><p><br>
Requirements:</p><ul><li>Minimum 4 years of experience in branch/store management.</li><li>Previous experience in fashion retail branch management is essential.</li><li>Proven experience in leading teams and achieving sales targets.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Ability to analyze performance and implement improvement plans.</li></ul><p></p><b><br>
Benefits</b><br>
<ul><li>
Competitive salary + commission</li><li>
Professional work environment</li><li>
Growth opportunities
</li></ul><p>Looking forward to your Applications</p></div>

Branch Manager - Mall of Egypt

Orascom Investment Holding

<div>
 <strong>
  Position: AV&amp;L Show Operator
  <br/>
  <br/>
 </strong>
 <strong>
  Organization:
 </strong>
 OSL for Entertainment Projects
 <br/>
 <br/>
 OSL, under Orascom Investment Holdings umbrella, is leading the transformation of the iconic Pyramids Sound &amp; Light Show. Through advanced sound, light, and projection technologies, OSL is reimagining the storytelling of ancient Egypt, offering visitors a multi-sensory, educational, and inspiring experience. This project reinforces Egypt's cultural legacy while positioning the Pyramids as a world-class tourism destination.
 <br/>
 <br/>
 <strong>
  LinkedIn account:
 </strong>
 https://www.linkedin.com/company/osl-for-entertainment-projects/?viewAsMember=true
 <br/>
 <br/>
 <strong>
  Job Description:
  <br/>
  <br/>
 </strong>
 <strong>
  The
  <strong>
   AV&amp;L Show Operator
  </strong>
  is responsible for the daily operation, pre-show preparation, preventive maintenance, and technical execution of integrated Audio, Video, Lighting (AV&amp;L), and Show-Control systems. This role ensures smooth nightly show performances, supports external site events, supervises field operations assistants, and maintains high standards of technical reliability and site safety.
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Key Responsibilities:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Nightly Show Operations &amp; Cue Execution
  </li>
  <li>
   Show Control: Operate multi-discipline systems (audio routing, video/media servers, projectors, architectural/moving lighting, DMX networks, timecode, and communications) per approved scripts, cues, and timelines.
  </li>
  <li>
   Live System Monitoring: Continuously monitor critical systems during rehearsals and live performances; respond swiftly to technical irregularities to preserve show quality and safety.
  </li>
  <li>
   Independent Execution: Step in to run the complete show independently or substitute for the Senior Operator as needed.
  </li>
  <li>
   Shutdown Protocols: Execute approved post-show system shutdown and securing procedures.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  2. Pre-Show Preparation &amp; Enclosure Oversight
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   System Verification: Perform and document daily pre-show inspections across all AV&amp;L equipment, ensuring required files, presets, routing configurations, and backups are correctly loaded.
  </li>
  <li>
   Enclosure Supervision: Direct operations assistants during the opening and closing of moving-head, lighting, and projection enclosures, verifying proper timing, ventilation, drainage, and weatherization.
  </li>
  <li>
   Immediate Escalation: Report operational issues or safety hazards immediately and coordinate corrective actions with technical leads or suppliers.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  3. Preventive Maintenance &amp; Basic Troubleshooting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Routine Maintenance: Participate in daily, weekly, monthly, and periodic preventive maintenance schedules.
  </li>
  <li>
   Field Inspections: Regularly inspect hardware for faults, overheating, corrosion, dust/moisture ingress, damaged cables, or error codes.
  </li>
  <li>
   First-Level Troubleshooting: Identify signal flow issues, check connections, power-cycle systems safely, load contingent configurations, and swap basic peripherals without making unauthorized system changes.
  </li>
  <li>
   Vendor &amp; Repair Support: Support specialist vendors during updates or repairs; test repaired equipment before re-integrating it into live production.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  4. Status Reporting, Shift Handovers &amp; Team Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   System Logging: Maintain daily show logs, pre-/post-show checklists, incident reports, and hardware status updates (active faults, temporary workarounds, and pending maintenance).
  </li>
  <li>
   Alternate Team Leadership: Act as the on-duty team leader when assigned, directing systems technicians, power infrastructure technicians, and operations assistants prior to audience admission.
  </li>
  <li>
   Cross-Departmental Alignment: Communicate effectively with site operations, security, and production teams, providing detailed shift handovers until all outstanding issues are resolved.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  5. Special Events &amp; Infrastructure Restoration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Event Facilitation: Serve as technical lead and backup operator for corporate functions, private events, VIP visits, and external productions outside regular show schedules.
  </li>
  <li>
   System Safeguarding: Ensure temporary event setups do not compromise the integrity, security, or safety of the primary show infrastructure.
  </li>
  <li>
   Post-Event Teardown &amp; Reset: Supervise dismantling of temporary gear, restore original signal patching, settings, and show files, and perform full system test-runs before the next scheduled performance.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  6. Translation System &amp; General Safety Discipline
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Translation Support: Conduct operational checks on translation channels, audio routing, receivers, and charging stations.
  </li>
  <li>
   Safety &amp; Standards: Maintain clean, organized technical areas, strictly observe site safety protocols, and stop any activity that poses a risk to personnel or equipment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-3 years of experience in Engineering, Media Technology, Sound/Lighting, IT/Networks, or related fields.
  </li>
  <li>
   Bachelor's Degree or Technical Diploma in Electrical, Electronics, Communications, Computer Engineering, Media Technology, Theatre Technology, or a related field.
  </li>
  <li>
   Practical experience gained through live events, theatre operations, broadcast, AV integration, theme parks, or relevant university/freelance projects is highly desirable.
  </li>
  <li>
   Very good command of English, both spoken and written, to ensure clear communication in a technical and operational environment.
   <br/>
  </li>
 </ul>
</div>


AV&L Show Operator

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><ul><li>To Handle corrective actions needed for VFE Charging services for Voice, Data and VAS services including all SDPs, AIRs and all related charging application nodes (Charging Interface, Data Handler , ADSL handler) at Vodafone Egypt network for Consumer and Corporate Customers (Tariff Management) experience and assure fastest recovery of unplanned service disruptions and emergencies.</li><li>
Owning Recharge and Refill services, monthly charging Bill Cycle service, prepaid customers Life Cycle. Also responsible about operational KPI&rsquo;s for charging of voice, Data &amp; prepaid services.</li><li>
Assuring timely, best quality and seamless network changes and expansions on Charging services</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Key Accountabilities &amp; Decision Ownership</b></h2>
</div><div><ul><li><b>Charging Support Strategy:</b></li></ul><br>
<p></p><ul><li><ul><li>
Discuss priorities in alignment with department and company strategy</li><li>
Agree objectives and goals to fulfil the strategy.</li><li>
Review quarterly the progress and fine tune the objectives/goals/priorities</li></ul></li></ul><p></p><ul><li><b><br>
Charging Second-Line Support and Emergency management:</b></li></ul><br>
<p></p><ul><li><ul><li>
Handle the SW updates on Charging domain to assure operating on the latest recommended SW level.</li><li>
Responsible for 24/7 system faults, global incidents and corrective maintenance activities execution on prepaid charging Nodes to ensure meeting all Operational KPIs (preventive actions, Fault detection, incident handling , corrective actions and knowledge transfer) to reach minimum MTTR and maintain execution with highest quality standards. In addition to handling all problem management activities to eliminate repetitive incident reoccurrence, Through continuously revamping and modifying Processes</li><li>
Communicate with Charging vendors through regular management meetings with vendors management to assure timely resolution of all critical operational issues, and risks.</li><li>
Responsible of Charging emergencies and assure taking proper and timely decisions to ensure the fastest resolution and least impact on customer experience and VFE network availability.</li></ul></li></ul><p></p><ul><li><b><br>
VFE Charging nodes Integration and configuration Management:</b></li></ul><br>
<p></p><ul><li><ul><li>
Handle integration &amp; acceptance of all Charging new nodes and expansions in MTXs.</li><li>
Apply and own configuration management activities execution on all Charging nodes. Varying from the simplest configuration changes till Largest Scale upgrades, Mega charging Projects and evolution execution. Seeing through all such activities to be done at highest quality standards and ensuring complete adherence to Change management processes and at the same time minimizing any risks associates with such changes on VFE Network through setting and following proper testing procedures before and after changes.</li><li>
Review and ensure VFE targets related to new Promos , Tariffs, products&hellip;etc. are achieved with minimum impact on live network and customer experience.</li></ul></li></ul><p></p><ul><li><b><br>
IT, Finance and Commercial Liaison Lead Cross functional tasks to</b></li></ul><br>
<p></p><ul><li><ul><li>
Recharges and vouchers daily/monthly reports reconciliation</li><li>
stakeholders involvement to ensure harmony and most optimum Voice &amp; Data service delivery. Ensuring SLAs are met and at the same time optimizing and creating new interacting processes.</li></ul></li></ul><p></p><p><b><br>
Vendor Management:</b></p><br>
<p></p><ul><li>
Conduct frequent vendor assessment surveys for quality, timeliness and value added.</li><li>
Assess and plan partnerships/alliances with preferred vendors.</li><li>
Establish effective Vendor Management to ensure that VFE gets excellent value of the money spent.</li><li>
Ensure that the vendors performance meets the business needs and monitor vendors KPIs, as agreed in their (SLAs) and applies penalties for non-compliance cases.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies, Knowledge, and Experience</b></h2>
</div><div><ul><li>University Graduate, BSc of Engineering in Telecommunications or Computer science.</li><li>
2-3 years of experience in Telecommunication Industry.</li><li>
Excellent knowledge of telecom/IT industry.</li><li>
Required hands-on experience with different operating systems (Unix, Linux,&hellip;) as system administrator</li><li>
Knowledge in Database maintenance and housekeeping (Oracle, MySql, &hellip;)</li><li>
Programming languages (Java, Perl, PHP, &hellip;)</li><li>
Knowledge of GSM/GPRS network structure.</li><li>
Preferable good knowledge with SS7 &amp; TCP/IP.</li><li>
Very good command of Microsoft office.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Charging Support Tech Sr. Specialist

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