customer service representative

call center specialist

charging support tech specialist Jobs in Giza

charging support tech specialist

customer success specialist

it service desk/technical support engineer Jobs in Giza

customer service specialist

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: 6th of October, Giza, Egypt
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

HSBC

<div>
 
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 Key Responsibilities:
 
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 
 Skills &amp; Competencies:
 
 
 &bull; Strong communication and active listening skills.
 
 
 &bull; Customer service orientation with problem-solving ability.
 
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
</div>

TalentPop App

<div>
 Some people see customer questions as problems. You see them as opportunities&mdash;to connect, to help, and to make someone&rsquo;s day a little brighter. And you can do it all in both
 
 French and English
 
 .
 
 
 We&rsquo;re looking for a
 
 French-English Customer Support Representative
 
 to join our global team. You&rsquo;ll be on the frontlines for our customers in Spanish-speaking regions, answering their questions, guiding them through solutions, and making sure they walk away feeling supported and valued.
 
 
 In This Role, You Will
 
 
 <ul>
 <li>
 Respond to customer inquiries in French and English via chat, email, and calls
 </li>
 <li>
 Offer step-by-step guidance to resolve technical or order-related issues
 </li>
 <li>
 Keep accurate records of customer interactions
 </li>
 <li>
 Share insights from customer feedback to improve our products and processes
 </li>
 <li>
 Work closely with a friendly, supportive remote team
 
 
 </li>
 </ul>
 What You Bring
 
 
 <ul>
 <li>
 1+ year of remote/online experience in customer service or a similar role.
 </li>
 <li>
 Experience with bilingual customer support is an advantage.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
 </li>
 <li>
 Calm and solution-focused under pressure.
 </li>
 <li>
 Familiarity with E-Commerce and CRM systems is a plus.
 </li>
 <li>
 Fluent in French and English.
 
 
 </li>
 </ul>
 What You'll Need to Work From Home
 
 
 <ul>
 <li>
 A laptop or desktop with an i5 processor or better
 </li>
 <li>
 High-speed internet (15 Mbps or faster for both upload and download speed)
 </li>
 <li>
 A quiet workspace for calls
 
 
 </li>
 </ul>
 Why You&rsquo;ll Love It Here
 
 
 <ul>
 <li>
 Fully remote&mdash;work from anywhere
 </li>
 <li>
 Competitive pay with regular reviews
 </li>
 <li>
 Paid time off for rest and recharge
 </li>
 <li>
 Monthly health stipend
 </li>
 <li>
 Bonuses based on performance
 </li>
 <li>
 A team that values collaboration, growth, and respect
 
 
 </li>
 </ul>
 Ready to Join Us?
 
 
 If you&rsquo;re ready to put your language skills to work helping people every day, click
 
 Apply Now
 
 and tell us why you&rsquo;d be a great fit. We can&rsquo;t wait to meet you!
</div>

Work-from-Home Customer Support – French Speaking

MC Ledger

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job purpose:
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products. 
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling. 
They act as the main point of contact and trusted advisor for customers. 
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.
Duties &amp; responsibilities:<ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul> 

Qualifications 
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

Unilever

<div>About Unilever 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.<div>
Job Purpose 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region. Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader., then this role is just for you! 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE: 
As a People Operations Specialist, your role involves managing various aspects of an employee&rsquo;s journey within the organization. 
Here are the key responsibilities: 
Service Management: 
<ul><li>Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery</li><li>Validate proper approvals</li><li>Verify documents versus request</li><li>Ensure proper case management</li><li>Ensure high CSAT</li><li>Resolve tickets with proper quality standards</li><li>Manage incident escalations</li><li>Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders</li><li>Conduct monthly validations before monthly closing, ensuring data quality across linked systems.to ensure correct reflection and prevent erroneous payments</li><li>Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period</li><li>Fill and validate mass upload templates with necessary employee details for mass data requests</li></ul>
Bonus Plan Administration: 
<ul><li>Maintain precise bonus plans for the Annual Pay Review (APR) process.</li><li>Collaborate with finance and HR teams to ensure alignment.</li></ul>
Reporting and Audits: 
<ul><li>Generate reports for stakeholders based on their requirements.</li><li>Support internal and external audits by providing HR system data.</li><li>Conduct regular audits to maintain data accuracy and compliance within the HR team.</li></ul>
Stakeholder Interaction: 
<ul><li>Engage with senior stakeholders to address HR-related matters.</li><li>Foster positive relationships and effective communication.</li></ul>
Process Simplification and Data Accuracy: 
<ul><li>Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes</li><li>Drive process simplification within HR operations.</li><li>Promote data-based decision-making by ensuring accurate HR data management.</li></ul>
Document Handling and Compliance: 
<ul><li>Manage the JML process, including creating contracts, promotions, and salary increase letters.</li><li>Securely handle documentation and comply with data security (GDPR) requirements.</li></ul>
Vendor Management: 
<ul><li>Onboard vendors to comply with policies and procedures.</li><li>Reactivate vendors accounts to ensure timely processing</li><li>Create Purchase Orders for 3rd party services &amp; accept triggers for receiving goods and services.</li><li>Initiate Urgent &amp; one-time payments to fulfil any Purchase Order&rsquo;s need.</li></ul>
Benefits Administration: 
<ul><li>Ensure accurate and timely transaction processing across various local platformsIn summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.</li></ul> 

WHAT YOU NEED TO SUCCEED? 
Experiences &amp; Qualifications: 
<ul><li>Bachelor&rsquo;s degree in Human Resources or related Business degree from an accredited university or college</li><li>English Fluency</li><li>Ability to adapt to changing markets</li><li>Ability to work independently as well as a collaborative team player</li><li>Genuine interest in new technologies and tools, and tech savvy</li><li>Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner</li><li>. Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity</li><li>. Ability to work professionally &amp; proactively with a remote client base</li><li>Workday knowledge is a plus</li></ul> 

Skills: 
<ul><li>Purpose-Driven Mindset</li><li>Data Literacy and Technology Skills</li><li>Communication and Stakeholder Management</li><li>Attention to Compliance and Legal Requirements</li><li>Problem-Solving and Process Improvement</li><li>Empathy and Employee-Centric Approach</li><li>Attention to details &amp; analytical</li></ul> 

Leadership: 
<ul><li>You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li></ul> 
<ul><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li><li>Critical SOL (Standards of Leadership) Behaviors</li><li>PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li>PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul> 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</div>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Arabia People Operations Specialist

Nile University - NU

<div>
 Category: Staff Positions
 
 
 Type: Full Time
 
 
 
 Job Summary
 
 
 
 The Junior Student Recruitment Specialist supports student recruitment and outreach by coordinating events, engaging with prospective students and parents, and promoting programs, admissions, and scholarships. This role helps implement marketing campaigns, manage student recruitment databases, and follow up on leads to boost enrollment.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Assist in planning, coordinating, and attending recruitment events such as school visits, education fairs, and on campus events.
 </li>
 <li>
 Provide accurate and engaging information to prospective students and parents regarding programs, admissions, scholarships, and campus life.
 </li>
 <li>
 Support the implementation of marketing and outreach campaigns targeting potential students.
 </li>
 <li>
 Help maintain the recruitment database and track leads and inquiries.
 </li>
 <li>
 Follow up with potential applicants to encourage conversion to enrollment.
 </li>
 <li>
 Collaborate with the Admissions and Marketing teams to ensure consistent messaging and timely communication.
 </li>
 <li>
 Prepare reports and feedback on recruitment activities and event outcomes.
 </li>
 <li>
 Assist with any administrative tasks related to recruitment and admissions.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or any related field.
 </li>
 <li>
 2 years of similar experience is preferred.
 </li>
 <li>
 Excellent command of English Language.
 </li>
 <li>
 Proficiency in Microsoft Office Suite.
 </li>
 <li>
 Excellent Communication and time management skills.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention (Junior Student Recruitment Specialist) in the subject field.
</div>

Junior Student Recruitment Specialist

Nasoft

<div>Nasoft is currently seeking a Growth Enablement Specialist to join our client&rsquo;s team. This role supports business expansion by improving internal processes, enabling sales efficiency, and coordinating cross-functional initiatives. The ideal candidate will play a key part in building frameworks that empower teams and drive sustainable growth.
Key Responsibilities:<ul><li>Act as the operations and data backbone for commercial teams (Sales, Marketing, Customer Success, Partnerships).
</li><li>Own and manage CRM configurations, workflows, pipelines, and reporting dashboards.
</li><li>Administer sales &amp; marketing enablement tools (CRM, WhatsApp, email automation tools, invoicing tools, etc.).
</li><li>Clean, validate, map, and upload large datasets into CRM while maintaining data hygiene and accuracy.
</li><li>Build weekly, monthly, and quarterly performance dashboards for leadership.
</li><li>Monitor lead flow, pipeline transitions, deal stages, and conversion metrics across teams.
</li><li>Document internal workflows, processes, SOPs, and enablement playbooks.
</li><li>Work closely with the tech team to integrate tools (CRM, WhatsApp API, invoicing systems, data sync).
</li><li>Train commercial teams on CRM usage, data entry rules, and best practices.
</li><li>Provide insights and recommendations to improve performance and operational efficiency.
</li><li>Perform other related duties as assigned.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s degree in Business, Data Science, Engineering, Information Systems, or related field.
</li><li>2+ years of experience in CRM admin, growth operations, revenue operations, or data roles.
</li><li>Hands-on experience with Odoo, Zoho, HubSpot, or Salesforce.
</li><li>Experience with data visualization tools (Google Data Studio, Power BI, Looker) is a strong plus.
</li><li>Familiarity with SaaS and B2B growth funnels and KPIs.
</li><li>Advanced Excel/Google Sheets skills (VLOOKUP, pivot tables, dashboards).
</li><li>Strong analytical mindset with excellent problem-solving abilities.
</li><li>Ability to manage multiple operations and cross-functional tasks.</li></ul>
Working Conditions<ul><li>Total working hours: 9 hours daily (8 working hours + 1-hour break).</li><li>Work mode: Hybrid (3 in office &ndash; 2 remote).
</li><li>Location: Sheikh Zayed.
</li><li>Two days off per week.
</li><li>Performance evaluation based on data accuracy, pipeline flow management, dashboard quality, and team enablement.</li></ul> 
Benefits 
Competitive base salary + attractive commission structure.
Professional development and career advancement opportunities.
Supportive, energetic, and multicultural team environment.
Social and medical insurance coverage.
Learning &amp; Development programs (L&amp;D)</div>

Growth Enablement Specialist

Explore 93+ Customer service specialist in Giza this March. Find roles across top companies and apply now to boost your career.

93 customer service specialist jobs In Giza

Customer Service Specialist

Customer Service Specialist

Work-from-Home Customer Support – French Speaking

Customer Success Specialist

Arabia People Operations Specialist

Junior Student Recruitment Specialist

Growth Enablement Specialist