customer service specialist

customer services supervisor (m/w/d) Jobs in Giza

customer services supervisor (m/w/d)

customer success specialist

donor relations representative - cairo university Jobs in Giza

english customer service intouch cx sheikh zayed Jobs in Giza

customer service representative

Intelcia

⁠Intelcia is hiring for English accountNet Basic 15000 (11k Net - 4K Trans Allowance)* KPIS 100 Dollars �** Paid Training* Social and medical insurance.with the below description, conditions, and requirements:Description:* Customer Service Representative* Providing technical support or helping with billing queries for customers in the United States of America.*Conditions:* Work is from the office which is located in Cairo, Ivory Business Park, Sheikh Zayed or Alex, Borg Elarab ( Sil*con Valley )* Rotational shifts - 5 working days - 2 days OFF ( Flexibility to swap with coworkers your shifts and y*ur days off )* 9 working hours includin* a 1-hour break* Transportation is provided with many pickup points for boys and (door-to*door) for girls.* ( Undergrads, gap year, Drop out, graduates ) are welcome to applyRequirements: ** Fluency in English* Age between 18 - 45 yearsIf you are interested please send me a voice note introducing yourself in 1-2 minutes on this number +201505361197 + Mention your ExperienceJob Types: Full-time, Part-timePay: E&pound;25,000.00 per monthWork Location: In person

Customer service representative

Concentrix

<div>
 
 
 Job Summary
 
 
 
 We are seeking a dedicated and customer-focused
 
 Call Center Agent
 
 to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls and respond to customer inquiries in a professional manner
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 Make outbound calls when required (follow-ups, surveys, confirmations, etc.)
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 Resolve customer complaints efficiently and escalate complex issues when necessary
 </li>
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 Provide accurate information about products, services, policies, and procedures
 </li>
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 Maintain detailed and accurate records of customer interactions in the system
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 Meet individual and team performance targets (quality, productivity, and attendance)
 </li>
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 Follow company guidelines, scripts, and compliance standards
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 Build positive relationships with customers to enhance satisfaction and loyalty
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Previous experience in a call center or customer service role is preferred
 </li>
 <li>
 Excellent verbal communication and active listening skills
 </li>
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 Strong problem-solving and conflict-resolution abilities
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 Ability to work under pressure and handle difficult customers professionally
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 Basic computer skills and familiarity with CRM systems
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 Ability to work rotational shifts, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
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 Competitive salary
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 Professional paid training
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 Supportive and dynamic work environment
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 Health and social insurance
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 Transportation provided 24/7
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 </ul>
 
 
</div>

Customer Service Representative

Asesora International

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.Responsibilities<ul><li>Contact potential or existing customers to inform them about a product or service using scripts</li><li>Answer questions about products or the company</li><li>Ask questions to understand customer requirements and close sales</li><li>Direct prospects to the field sales team when needed</li><li>Enter and update customer information in the database</li><li>Take and process orders in an accurate manner</li><li>Handle grievances to preserve the company&rsquo;s reputation</li><li>Go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and note useful information</li></ul>Requirements and skills<ul><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li><li>Cool-tempered and able to handle rejection</li><li>Outstanding negotiation skills with the ability to resolve issues and address complaints</li><li>High school diploma; BSc/BA will be a plus</li></ul>نوع الوظيفة: دوام كامل, لحديثي التخرجموقع العمل: عن بُعد

Telesales Representative

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: 6th of October, Giza, Egypt
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
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 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
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 <li>
 Flexible with rotational shifts including night and overnight shifts.
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 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
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 Attractive salary packages.
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 Unlimited sales bonuses.
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 Transportation provided (Door to door for ladies through night and overnight shifts).
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 Social &amp; medical insurance.
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 Paid training.
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 Opportunity to get promoted after 6 months.
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 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 Job objective
 
 
 Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. He\she oversees the implementation of donor retention and loyalty programs. He\she shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers.
 
 
 Key responsibility
 
 
 <ul>
 <li>
 Serve as a point of contact for donor affairs in the donation center.
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 <li>
 Coordinate and organize the donor journey inside the donation center.
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 <li>
 Donor Center CRM champion: approve &amp; follow up on appointments, generated leads, announcements and reminders.
 </li>
 <li>
 Oversee the implementation of Donor retention and loyalty programs within the donation center.
 </li>
 <li>
 Follow up on generated leads from the landing page: contacting leads and keep appointments.
 </li>
 <li>
 Coordinate and follow up with the call center for leads conversion, donors enquires and complaints.
 </li>
 <li>
 Send daily reminders for regular donors (next donation date).
 </li>
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 Track and follow up donors complaints.
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 Conduct and analyze Donor satisfaction surveys.
 </li>
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 Coordinate the donor journey inside the Donation Center for time and efficiency.
 </li>
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 Keep the Donor Center appointments calendar updated.
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 Proactively anticipate obstacles and propose solutions for better donor service.
 </li>
 <li>
 Maintain a proper and presentable donation center.
 </li>
 <li>
 Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.
 
 
 
 </li>
 </ul>
 
 Academic Experience Required
 
 
 
 <ul>
 <li>
 Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales.
 
 
 
 </li>
 </ul>
 Computing skills
 
 
 <ul>
 <li>
 Proficiency in all Microsoft Office applications, and CRM applications.
 
 
 
 </li>
 </ul>
 Personal skills
 
 
 <ul>
 <li>
 Outstanding communication skills.
 </li>
 <li>
 Strong Interpersonal skills.
 </li>
 <li>
 Maintain a positive attitude focused on customer satisfaction.
 </li>
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 Critical thinking and problem solving.
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 Analytical.
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 Time management.
 </li>
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 Conflict management
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 Teamwork.
 
 
 
 </li>
 </ul>
 Languages
 
 
 <ul>
 <li>
 Very Good written and spoken English and Arabic.
 
 </li>
 </ul>
</div>

Donor Relations Representative - Cairo University

HSBC

<div>
 
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 Key Responsibilities:
 
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 
 Skills &amp; Competencies:
 
 
 &bull; Strong communication and active listening skills.
 
 
 &bull; Customer service orientation with problem-solving ability.
 
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
</div>

<div>
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 Key Responsibilities:
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 Skills &amp; Competencies:
 
 &bull; Strong communication and active listening skills.
 
 &bull; Customer service orientation with problem-solving ability.
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 Requirements:
 
 &bull; Must be a graduate with a bachelor's degree
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 &bull; Ability to work flexible hours, including rotational shifts
</div>

Contact Center Agent

Explore 80+ Customer service representative in Giza this March. Find roles across top companies and apply now to boost your career.

80 customer service representative jobs In Giza

Customer service representative

Customer Service Representative

Telesales Representative

Customer Service Specialist

Donor Relations Representative - Cairo University

Customer Service Specialist

Contact Center Agent