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customer service representative

CIB BANK

<ul><li>Company Description</li></ul>CIB is one of Egypt&rsquo;s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development.Role DescriptionThe Contact Center Representative is a full-time, on-site role based in 6th of October. This opportunity is ideal for fresh graduates looking to start their career in the banking sector. The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication.The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment.Working hours and days off are rotational shifts.Qualifications<ul><li>Graduates only</li><li>Bachelor&rsquo;s degree is required</li><li>English level: B2 or higher</li><li>Strong communication and problem-solving skills</li><li>Presentable and customer-oriented personality</li></ul>What We Offer<ul><li>Medical Insurance</li><li>Social Insurance</li><li>Profit Sharing</li><li>Transportation Provided</li><li>Attractive Salary Package</li><li>Rotational Shifts</li><li>Career Growth Opportunities</li></ul>Pay: E&pound;21,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><ul><li>Does your Mother hold a university degree?</li></ul><ul><li>Does your father hold a university degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

CIB Call center

Proleaders Company - شركة نخبة القادة

<div>
 
 Company Description
 
 Proleaders Company &ndash; شركة نخبة القادة is a training solutions provider dedicated to empowering individuals and organizations through tailored learning programs. The company designs innovative and effective training that aligns with labor market needs and supports learners in achieving their professional and educational goals. Its expert trainers bring extensive experience across linguistic, administrative, and technical fields, delivering knowledge in an interactive and engaging way. All programs are based on modern educational methods and best practices, with a strong focus on practical application and measurable results. Proleaders is committed to continuous improvement, high-quality training, and meeting client needs with professionalism.
 
 
 Role Description
 
 The Telesales Agent role is a full-time, on-site position based in Giza. The Telesales Agent will make outbound and receive inbound calls to promote training programs, explain offerings, and convert leads into enrolled participants. Responsibilities include understanding customer needs, presenting suitable training solutions, handling inquiries, and providing accurate information about courses, schedules, and pricing. The role involves maintaining customer records, following up on prospects, supporting existing clients, and collaborating with the training and marketing teams to achieve sales targets. The Telesales Agent will also contribute to customer satisfaction by delivering professional service and collecting feedback to improve offerings.
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication skills, including clear phone manner, active listening, and the ability to explain training programs effectively.
 </li>
 <li>
 Customer Service and Customer Support abilities to handle inquiries, resolve issues, and maintain a positive client experience.
 </li>
 <li>
 Sales skills, including telesales techniques, lead conversion, negotiation, and working toward defined targets.
 </li>
 <li>
 Interest or experience in Training and education services, with the ability to understand and present learning solutions.
 </li>
 <li>
 Basic computer literacy and familiarity with CRM or call management systems.
 </li>
 <li>
 Ability to work on-site in Giza and manage a high volume of calls efficiently.
 </li>
 <li>
 Prior telesales, call center, or customer-facing experience is preferred.
 </li>
 <li>
 High school diploma or equivalent; additional education in business, marketing, or related fields is an advantage.
 </li>
 <li>
 Proficiency in Arabic; good command of English is a plus.
 </li>
 </ul>
</div>

telesales Agent

British Council

<div>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Role title: Customer Service &amp; Sales Officer &ndash; Join an Exceptional Team
Do you enjoy helping people reach their goals? Are you energised by face‑to‑face interactions and creating positive experiences? this is your opportunity to join a highly skilled, supportive, and people‑focused team at the British Council.
We&rsquo;re seeking a Customer Service &amp; Sales Officer to welcome students, guide them through their learning options, and play a key role in the ongoing success of our Teaching Centre.
Why Join Us?
Professional Growth &amp; Development Learn from experts in customer engagement, sales, and education, with continuous opportunities to expand your skills and advance your career.
A Culture That Values You We are committed to well‑being, inclusion, and ongoing improvement. Your ideas will be heard, and your contribution will help shape an exceptional learner experience.
Be Part of a High‑Performing Team Join a collaborative, experienced group known for delivering excellence and supporting one another to achieve meaningful results for thousands of learners.
Role Purpose
You&rsquo;ll ensure every student &mdash; whether new or returning &mdash; receives attentive, informed, and professional support. Your work will help drive enrolments, contribute to centre targets, and uphold the British Council&rsquo;s reputation for quality and trust.
Main Accountabilities
You will engage with students and parents both in person and through various communication channels, responding to enquiries and guiding them through the registration process. In every interaction, you will uphold the British Council&rsquo;s commitment to delivering a welcoming and professional experience.
A key part of your role will be supporting enrolment growth. This includes conducting consultations, managing and nurturing leads, following up on interest, and contributing to monthly sales targets. You will also play an active role in marketing‑related activities that help strengthen student engagement and awareness.
To keep the Teaching Centre running smoothly, you will handle essential operational and administrative tasks. This includes accurate data entry, payment processing, coordinating surveys, and supporting day‑to‑day activities that ensure an efficient and well‑organised environment for students and staff.
Qualifications &amp; Experience
Essentials:
<ul><li>Comprehensive, proven experience as a customer service executive
</li><li>Self-motivated with a results-driven approach
</li><li>Excellent command of English &ndash; written and spoken &ndash; to connect confidently and clearly.
</li><li>University degree
</li></ul>Desirables:
<ul><li>Customer Service Professional Qualification
</li><li>Relevant qualification or training undertaken in Sales
</li></ul><ul><li>Hands-on experience with CRM software is a plus
</li></ul>Important Information
<ul><li>Number of positions: 2
</li><li>Location: 6th of October, Egypt
</li></ul><ul><li>Gross monthly salary: 16,600 EGP
</li></ul><ul><li>Job type: Full time
</li><li>Contract type: Fixed Term Contract (FTC)
</li></ul><ul><li>Deadline to receive applications: 11 August 2026
</li></ul><ul><li>Working conditions: 7.5 working hours per day for rotational shifts between 12 pm and 7:30 pm, with 2 days off. 
</li></ul>This role is only open for candidates who have the right to live and work in the job location.
Please note that all applications should be submitted in English only. It is advisable to apply in advance to avoid any technical issues at the last moment
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. 
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</div>

Customer Service and Sales Officer

Concentrix

Inbound Sales AccountSalary is 22K gross +uncapped sales commissionRotational shifts (24/7) Location: Smart Village, 6th of October 9 Transportation is provided to the nearest pick-up point, with door-to-door transportation for ladies after 9:00 PM. medical, social, and life insurance are providedGrads and dropouts onlyPay: E&pound;22,000.00 per monthApplication Question(s):<ul><li>Are you a graduate?</li><li>Are you okay with working rotational shifts?</li><li>Are you okay with working night/over night shifts? </li><li>Are you legally authorized to work in Egypt? (e.g., Egyptian citizen)</li><li>Are you ready to start training on the 1st of June?</li><li>Do you have any commitments for the upcoming 6 months?</li><li>(Question for male candidates) Did you complete the mandatory military service, or have you been exempt?</li></ul>Work Location: In person

inbound sales agent

Mars EC

Technical Support SpecialistWe are looking for a Technical Support Specialist who is passionate about technology and enjoys helping customers solve technical issues. The ideal candidate is an excellent communicator with strong analytical skills, a customer-first mindset, and the ability to troubleshoot a wide range of technology-related problems efficiently.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner.Guide customers through step-by-step solutions for hardware, software, and connected device issues.Escalate complex technical problems when necessary while ensuring proper follow-up.Document customer interactions and technical solutions accurately.Maintain a high level of customer satisfaction by delivering exceptional service.Stay up to date with product knowledge, troubleshooting procedures, and new technologies.RequirementsClear and highly understandable spoken English, ideally with little to no noticeable accent.Strong troubleshooting and problem-solving skills with the ability to identify root causes and resolve technical issues efficiently.Previous experience troubleshooting smart devices, consumer electronics, IoT products, or other technology products is highly preferred.Candidates with an engineering degree or other technical educational background will be given priority.Excellent customer service skills with strong empathy, logical thinking, and structured communication abilities.Ability to explain technical concepts in a simple and customer-friendly manner.Strong attention to detail and the ability to work effectively in a fast-paced environment.Comfortable using multiple software tools and support platforms simultaneously.Ability to work independently as well as collaboratively within a team.Preferred QualificationsPrevious experience in a technical support or help desk role.Familiarity with troubleshooting mobile devices, smart home products, networking, or consumer electronics.Experience working in a customer support or contact center environment is an advantage.What We OfferCompetitive salary and performance-based incentives.Comprehensive training and continuous professional development.Career growth opportunities within a dynamic and supportive team.A collaborative work environment focused on learning and innovation.If you have a passion for technology, enjoy solving complex problems, and are committed to delivering outstanding customer experiences, we'd love to hear from you. Apply today and become part of our growing technical support team.Pay: From E&pound;16,000.00 per monthWork Location: In person

Technical Support Specialist

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
Role Purpose</h2>
</div><div>
The Associate Manager &ndash; Infrastructure is responsible for leading and managing a multidisciplinary team of Infrastructure Engineers, Cloud Engineers, Network Engineers, Storage Specialists, Backup &amp; Disaster Recovery Consultants, ITSM Consultants, and Infrastructure Architects. 
The role oversees the planning, assessment, consulting, architecture, implementation, and delivery of enterprise infrastructure solutions across customer environments. This includes Private Cloud, Hybrid Cloud, Virtualization, Hyper-Converged Infrastructure, Data Center Modernization, Backup &amp; Disaster Recovery, Storage Infrastructure, Network Infrastructure, IT Service Management (ITSM), and Infrastructure Automation solutions. 
The Associate Manager acts as both a business and technical leader, ensuring the successful delivery of projects, customer satisfaction, team development, innovation, governance, and financial performance while supporting Vodafone Business growth objectives</div></div><div><div><h2 class="jobSectionHeader">
Job Profile</h2>
</div><div>
Infrastructure services practice leadership<ul><li>
Lead and manage the Infrastructure Solutions &amp; Services practice.</li><li>
Establish delivery standards, methodologies, and best practices.</li><li>
Define infrastructure service offerings and delivery frameworks.</li><li>
Drive capability development and technical excellence across the team.</li><li>
Build and maintain infrastructure solution reference architectures.</li><li>
Develop service delivery models aligned with customer requirements.</li><li>
Support strategic growth and expansion of infrastructure services.</li></ul>
Solution Design &amp; Consulting Leadership<ul><li>
Oversee infrastructure assessments, consulting engagements, and solution architecture activities.</li><li>
Review and approve infrastructure designs and implementation approaches.</li><li>
Ensure solutions align with customer business objectives and technical requirements.</li><li>
Provide executive-level consulting and advisory services.</li><li>
Lead customer workshops, infrastructure assessments, and roadmap development initiatives.</li><li>
Ensure infrastructure solutions comply with enterprise architecture principles and operational requirements. 
 
Project Management:</li></ul><ul><li>
Ensure successful delivery of infrastructure projects and programs.</li><li>
Govern project quality, timelines, and scope.</li><li>
Monitor project resource utilization.</li><li>
Review delivery risks and mitigation plans.</li><li>
Support large-scale and strategic customer engagements.</li><li>
Ensure projects meet agreed SLAs and KPIs. 
 
Stakeholder Management:</li></ul><ul><li>
Serve as the senior escalation point for infrastructure engagements.</li><li>
Build trusted advisor relationships with customers.</li><li>
Collaborate with sales, presales, product teams, and partner organizations.</li><li>
Participate in executive steering committees and governance forums.</li><li>
Support bid responses, proposals, and customer presentations. 
 
Risk Management</li><li>
Identify technical, operational, financial, and delivery risks.</li><li>
Develop mitigation strategies and contingency plans.</li><li>
Ensure infrastructure resilience and service continuity.</li><li>
Oversee major incident management and root cause analysis.</li><li>
Support disaster recovery and business continuity programs. 
 
Compliance &amp; Auditing</li><li>
Ensure infrastructure services comply with regulatory requirements. 
Ensure alignment with: 
<ul><li>ISO 27001</li><li>ISO 20000</li><li>NIST Framework</li><li>ITIL Best Practices</li><li>Business Continuity Standards</li><li>Data Protection Regulations</li></ul></li><li>
Support internal and external audits.</li><li>
Ensure governance and quality standards are maintained.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Competencies and Qualifications</h2>
</div><div>
Core competencies, knowledge and experience:<ul><li>
10 years of experience in infrastructure technologies and enterprise IT environments.</li><li>
Minimum 5 years of experience managing technical delivery teams.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>
Proven experience delivering large-scale infrastructure transformation programs.</li><li>
Strong consulting and customer engagement experience.</li><li>
Experience managing multi-disciplinary technical teams.</li><li>
Strong financial and commercial awareness.</li><li>
Strong communication, presentation, and negotiation skills.</li><li>
Experience working in enterprise and service provider environments.</li><li>
Excellent command of English. 
 
Must have technical / professional qualifications:
</li><li>Strong Knowledge and Experience with a mix of the following vendors and technologies</li><li>
Virtualization and Cloud Technologies (VMware, Nutanix, Open Stack, Azure, AWS, Red Hat OpenShift) 
o Storage Technologies (Dell, NetApp, HPE) 
o Backup and Disaster Recovery (Veeam, Commvault) 
o Network Infrastructure (Cisco, Forti, SD-WAN, Network Monitoring) 
o ITSM Solutions. 
o Azure, AWS knowledge is a plus. 
o ITIL Knowledge.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Not a perfect fit?</h2>
</div><div>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</div></div><div><div><h2 class="jobSectionHeader">
Who we are</h2>
</div><div>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.</div></div></div></div>

Vodafone Business Infrastructure Associate Manager

VOIS

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking an experienced infrastructure security professional to lead security governance, risk management, operational excellence, and service reliability across enterprise infrastructure services. This role is responsible for ensuring compliance with cyber security standards, improving security posture, managing security incidents, supporting critical infrastructure platforms, and leading technical teams to deliver secure, resilient, and customer-focused services. The position operates in a global environment and plays a key role in protecting business continuity, safeguarding information assets, and driving continuous service improvement.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Lead infrastructure security activities, ensuring compliance with cyber security and risk management standards across enterprise services
 </li>
 <li>
 Drive security posture management through proactive monitoring, risk remediation, vulnerability management, operating system patching, and security assessments
 </li>
 <li>
 Manage threat detection, investigation, incident response, recovery planning, and implementation of improved security controls
 </li>
 <li>
 Oversee technical operations, service availability, platform health, and operational excellence for critical infrastructure services
 </li>
 <li>
 Lead, coach, and develop technical operations teams, supporting capability building, knowledge sharing, and continuous improvement
 </li>
 <li>
 Manage stakeholder relationships, customer escalations, service reviews, and service improvement initiatives to enhance user experience and productivity
 </li>
 <li>
 Ensure compliance with service management processes, governance standards, service level agreements, and change management requirements
 </li>
 <li>
 Support project delivery by providing technical expertise, managing operational readiness, and ensuring successful implementation of new services and technologies
 </li>
 <li>
 Contribute to operational planning, budget management, service investment forecasting, and business continuity activities
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Computer Science, or a related technical discipline.
 </li>
 <li>
 Extensive experience in IT support, infrastructure security, and technology operations, including significant experience leading technical teams.
 </li>
 <li>
 Strong knowledge of enterprise infrastructure technologies including Microsoft Azure, Microsoft 365, virtualisation platforms, Windows Server
 </li>
 <li>
 technologies, Active Directory, DNS, DHCP, storage solutions, and cloud-based services
 </li>
 <li>
 Experience with vulnerability management, configuration management, automated deployment, and information security controls
 </li>
 <li>
 Proven ability to manage operational services, troubleshoot complex technical issues, and deliver continuous service improvements
 </li>
 <li>
 Strong leadership, stakeholder engagement, strategic thinking, communication, and people development skills.
 </li>
 <li>
 Comfortable working within an on-call support model and collaborating across international teams and cultures when required
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What's In It For You
 
 
 
 <ul>
 <li>
 Opportunity to lead security and infrastructure services that support large-scale global business operations
 </li>
 <li>
 Exposure to enterprise cloud technologies, cyber security programmes, and critical service management environments
 </li>
 <li>
 Experience influencing service strategy, operational excellence, and business continuity initiatives
 </li>
 <li>
 Leadership opportunities focused on coaching teams, stakeholder management, and organisational impact
 </li>
 <li>
 Participation in global projects that drive innovation, security maturity, and service transformation
 
 
 
 </li>
 </ul>
 
 What Skills You Will Learn
 
 
 
 <ul>
 <li>
 Advanced cyber security governance and enterprise risk management
 </li>
 <li>
 Large-scale infrastructure operations and service reliability management
 </li>
 <li>
 Strategic stakeholder engagement and customer-centric service delivery
 </li>
 <li>
 Security incident management, crisis response, and business continuity practices
 </li>
 <li>
 IT service management, operational governance, and continuous improvement methodologies
 </li>
 <li>
 Leadership and team development within complex global environments
 
 
 
 </li>
 </ul>
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 #JDEnhancedByTARA
 
 
 
 Follow us on social media
 
 
 
 <ul>
 <li>
 LinkedIn: VOIS LinkedIn
 </li>
 <li>
 Facebook: VOIS Facebook
 </li>
 <li>
 Instagram: VOIS Instagram
 </li>
 <li>
 You can also chat with our employees to learn more about our projects: Employee Network
 </li>
 </ul>
</div>

Infrastructure Technical Lead Security (VOIS)

Explore 24+ Customer service representative in Giza this August. Find roles across top companies and apply now to boost your career.