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specialist, customer service

customer service representative

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 <ul>
 <li>
 Provides order-to-cash service support to the organization by verifying the accuracy of order information and processing orders in a timely manner to ensure products reach customers on time and in full.
 </li>
 <li>
 Has an interactive discussion with customers to understand their requirements and fulfilling their needs.
 </li>
 <li>
 Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.
 </li>
 <li>
 Records customer complaints and responds in accordance with guidelines from supervisor
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Customer Order Service Administration:
 </li>
 <li>
 Receive process and follow up orders. Confirm orders in writing.
 </li>
 <li>
 Review Outstanding Order Report for pending orders and ensure OTIF is met for all orders.
 </li>
 <li>
 Agree on delivery dates, documentation, transport and packaging matters with customers.
 </li>
 <li>
 Send product information to customers (product data, material safety data).
 </li>
 <li>
 Work with the organization&rsquo;s other regional offices to resolve problems, facilitate solutions and enhance customer service experience.
 </li>
 <li>
 Ensure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incoterms.
 </li>
 <li>
 Extremely close communication with other regional customer service teams to ensure orders are fulfilled as per agreed timelines
 </li>
 <li>
 Prepare the lab requests to R&amp;D for sample request from clients. Follow-up on their processing.
 </li>
 <li>
 Divert customer complaints to Technical Support and arranges products returns from customers
 </li>
 <li>
 Administrate and file customer complaints.
 </li>
 <li>
 Archiving of all COS related documentation in a proper and timely manner.
 </li>
 <li>
 Ensures customer orders comply with any defined local authority matrices.
 </li>
 <li>
 Ensure correct order maintenance for OTIF reporting.
 </li>
 <li>
 Ensure all customers &amp; orders documentation is properly filed and desks are clear of any unnecessary paperwork.
 </li>
 <li>
 Connect with warehouse &amp; logistics team:
 </li>
 <li>
 Extremely close communication with regional as well as local production as well as planning teams to ensure strict timelines are met.
 </li>
 <li>
 Serve as communication link between external customers and internal local and regional stakeholders.
 </li>
 <li>
 Prepare picking lists for dispatches and liaise with warehouse staff.
 </li>
 <li>
 Prepare daily dispatch requests for the warehouse / logistics team.
 </li>
 <li>
 Ensure that delivery dates, transport and packaging matters are agreed with customers
 </li>
 <li>
 Invoicing &amp; OWC management:
 </li>
 <li>
 Create and verify invoices, debit/credit notes, and rebate agreements (where relevant).
 </li>
 <li>
 Improve OWC in cooperation with Sales Manager, Credit Control and customers.
 </li>
 <li>
 Ensure correct date maintenance for orders to improve OWC. Special emphasis on bulk orders.
 </li>
 <li>
 Ensure minimum numbers of orders are processed which require manual input of prices into system..
 </li>
 <li>
 Ensure timely invoicing in system basis to ensure no pending invoices
 </li>
 <li>
 Customer Communication &amp; Sales related activities:
 </li>
 <li>
 Answers customer inquiries/communications as required.
 </li>
 <li>
 Ensure that all orders are processed on time with order acknowledgements sent to customers
 </li>
 <li>
 Serve as communication link between external customers and internal stakeholders
 </li>
 <li>
 Write internal and external correspondence according to instructions of the COS Manager and Sales Manager
 </li>
 <li>
 Contribute as a checker function to ensure quotations and customers contracts comply with any locally defined authority matrices
 
 
 </li>
 </ul>
 
 Key Accountabilities (Continued)
 
 
 
 <ul>
 <li>
 Maintenance of Process Flowcharts &amp; SOP&rsquo;s:
 </li>
 <li>
 Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
 </li>
 <li>
 Regularly provides feedback on the soundness and effectiveness of the customer service department&rsquo;s policies and procedures.
 </li>
 <li>
 Based on feedback gathered from ERP users, proposes and implements approved improvements in the service &amp; distribution process flow.
 </li>
 <li>
 Reporting:
 </li>
 <li>
 OTIF Reason Code maintenance and OTIF Reporting.
 </li>
 <li>
 Outstanding Order Report.
 </li>
 <li>
 Standard reporting on a daily/weekly/monthly basis on COS activities in line with defined KPIs.
 </li>
 <li>
 Compliance:
 </li>
 <li>
 Adheres to all corporate policies, guidelines and statutory requirements and recommends to (senior) management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
 </li>
 <li>
 Is familiar with the applicable corporate &amp; site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations
 </li>
 <li>
 Cover for colleagues:
 </li>
 <li>
 Provide vacation cover for other COS colleagues in other businesses
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 2-3 years progressive customer service experience required, with strong ERP experience (preferably SAP)
 </li>
 <li>
 Bachelor degree in relevant discipline.
 </li>
 <li>
 This role requires an individual who is fluent in written and spoken English who is numerate, able to manage complex data, operationally and service focused, has good ERP experience (preferably SAP), and is a good communicator.
 </li>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
 </li>
 <li>
 Good MS Office (Excel / Word / PowerPoint).
 </li>
 <li>
 Good customer service and negotiation skills.
 </li>
 <li>
 Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
 </li>
 <li>
 Knowledge of ERP systems and Order to cash processes in a business to business environment.
 </li>
 <li>
 Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 50843
</div>

Customer Service Representative

Aura Communication

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: From E&pound;9,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Bank Contact center

Work wonders 

Job Opportunity &ndash; Contact Center Representative | CIB BankWe are currently hiring Contact Center Representatives to join CIB Bank at Smart Village.Work Conditions:<ul><li>Rotational shifts (24/7)</li><li>Last shift ends at 10 PM for females</li><li>Location: Smart Village</li><li>Transportation provided for all shifts</li><li>2 days off weekly</li></ul>Requirements:<ul><li>Graduates only (Max age: 26)</li><li>No previous experience required</li><li>English level: B1+</li></ul>Benefits:<ul><li>Very Competitive salary</li><li>Medical &amp; social insurance</li><li>Fully paid training</li></ul>Interested candidates can apply or reach out via: 01013282103Job Type: Full-timePay: Up to E&pound;18,000.00 per monthWork Location: In person

CIB - Call Center

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 Mohandessin (On-site)
 </li>
 <li>
 
 Shifts:
 
 24/7 Rotational with rotational days off
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduates
 </li>
 <li>
 English level: B2
 </li>
 <li>
 Previous Customer Service experience from 1 to 2 years is a must.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Gross Salary:
 
 based on experience
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 </ul>
 
 
</div>

Contact Center Agent (Banking)

HUHTAMAKI

<div><div>Enjoy a career, packaged with care, whilst helping protect food, people and the planet
</div><div>We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
</div><div>You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
</div><div>We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
</div><h3 class="jobSectionHeader">Key Responsibilities:
</h3><ul><li>Manage end-to-end order processing and tracking through SAP ERP to ensure accuracy and timely fulfillment.
</li><li>Support demand forecasting activities and coordinate closely with the planning team to ensure alignment between customer requirements and production capacity.
</li><li>Provide comprehensive sales support, including reporting, data analysis, and follow-up on customer requirements.
</li><li>Maintain effective customer communication, proactively resolving inquiries and service-related issues to ensure high levels of customer satisfaction.
</li><li>Coordinate cross-functionally with production and logistics teams to ensure smooth order execution and on-time delivery.
</li></ul><h3 class="jobSectionHeader">Requirements:
</h3><ul><li>0&ndash;2 years of relevant experience in Customer Service, Sales Support, or Demand Planning within a structured business environment.
</li><li>Basic knowledge of SAP ERP is preferred.
</li><li>Strong proficiency in MS Excel and solid analytical skills.
</li><li>Excellent communication and interpersonal skills, with a customer-centric mindset.
</li></ul>Join us. Help protect food, people and the planet .</div>

Specialist, Customer Service

HSBC

<div>
 
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What you will do
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 </li>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 </li>
 <li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Fluent in English and French is a must
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What additional skills will be good to have?
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 </li>
 </ul>
 
 
 
 
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 
</div>

Client Service Specialist - FRENCH IS A MUST

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 About The Role
 
 
 
 As an English Teammate, you will be the first point of contact for our customers, providing excellent support and ensuring a positive experience. This role requires strong communication skills and a passion for problem-solving.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to customers via written and verbal communication channels (e.g., chat, email, or phone).
 </li>
 <li>
 Diagnose, troubleshoot, and resolve customer issues accurately and efficiently.
 </li>
 <li>
 Maintain a high level of customer satisfaction in line with company and client quality standards.
 </li>
 <li>
 Document all customer interactions and resolutions accurately in the CRM system.
 </li>
 <li>
 Collaborate with internal teams to escalate and resolve complex issues.
 </li>
 <li>
 Adhere to all company policies, procedures, and security protocols.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a customer service, BPO, or contact center environment is preferred.
 </li>
 <li>
 Strong verbal and written communication skills in English.
 </li>
 <ul>
 <li>
 The client's minimum requirement for the English language is B2.
 </li>
 </ul>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 <li>
 Proficiency with desktop applications, including web browsers and email.
 </li>
 <li>
 Experience in content moderation is a plus .
 
 </li>
 </ul>
 
 Schedule &amp; Logistics
 
 
 
 <ul>
 <li>
 The role may require shifts outside of standard business hours, including nights and weekends.
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2512_17021
 
 
 Posted At: Wed Dec 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Teammate (Voice)

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