bilingual spanish customer support representative Jobs in Giza

bilingual spanish customer support representative

english sales representative Jobs in Giza

english sales representative

banking customer support professional Jobs in Giza

banking customer support professional

business development representative Jobs in Giza

business development representative

collections specialist

customer service representative

Omnie

Job Description:We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.Responsibilities:<ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul>Requirements:<ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul>Qualifications:<ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul>Education and Experience:<ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul>PLEASE READ (IMPORTANT):<ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul>Wage:<ul><li>$2.50 USD per hour</li></ul>Schedule:<ul><li>TBD</li></ul>Why Join Us?<ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!Job Type: Full-timeApplication Question(s):<ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

Concentrix

About Concentrix: Concentrix is a global leader in customer experience solutions, helping the world&rsquo;s best brands deliver exceptional service. We&rsquo;re passionate about creating positive experiences and driving customer loyalty through innovation and empathy.Position Overview: We&rsquo;re looking for a detail-oriented and customer-focused individual to join our team as a Banking Customer Service Representative. In this role, you&rsquo;ll support customers of a major financial institution by resolving inquiries, offering solutions, and ensuring a seamless banking experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat regarding banking products and services</li><li>Assist with account management, transactions, and troubleshooting issues</li><li>Provide accurate information while adhering to banking regulations and company policies</li><li>Maintain detailed records of customer interactions and follow-ups</li><li>Collaborate with team members to improve service delivery and customer satisfaction</li></ul>Qualifications:<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Previous experience in customer service or banking is an asset</li><li>Strong communication and problem-solving skills</li><li>Ability to multitask and work in a fast-paced environment</li><li>Proficiency in basic computer applications and CRM systems</li></ul>What We Offer:<ul><li>Competitive salary and performance incentives</li><li>Paid training and continuous development opportunities</li><li>Supportive and inclusive team culture</li><li>Career advancement within a global organization</li><li>Benefits package (healthcare, paid time off, etc.)</li></ul>Ready to Make a Difference? Join Concentrix and be part of a team that&rsquo;s redefining customer service in the banking industry. Apply now and start your journey toward a rewarding career.Job Types: Full-time, Permanent, New gradPay: E&pound;21,800.00 per monthAbility to commute/relocate:<ul><li>6th of October City: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable working rotational shifts (24/7)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>call center: 1 year (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

Offshore Banking Advisor

About the Role: Concentrix is seeking a motivated and customer-focused individual to join our team as a Banking Customer Service Representative. In this role, you&rsquo;ll be the first point of contact for customers of a leading financial institution, helping them navigate their banking needs with confidence and care.Key Responsibilities:<ul><li>Handle inbound and outbound customer inquiries related to banking products and services</li><li>Assist customers with account management, transactions, and troubleshooting issues</li><li>Provide accurate information while maintaining compliance with banking regulations</li><li>Resolve customer concerns efficiently and empathetically</li><li>Document interactions and follow up as needed to ensure customer satisfaction</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to multitask in a fast-paced environment</li><li>Previous experience in customer service or banking is a plus</li><li>High school diploma or equivalent required; additional education is an asset</li></ul>Why Join Concentrix?<ul><li>Competitive salary and performance-based incentives</li><li>Comprehensive training and ongoing support</li><li>Opportunities for career growth and development</li><li>Inclusive, dynamic, and supportive work culture</li></ul>Apply Today If you're passionate about helping people and thrive in a customer-centric environment, we&rsquo;d love to hear from you. Join Concentrix and be part of a team that&rsquo;s redefining customer experience in the banking industry.Job Types: Full-time, PermanentPay: Up to E&pound;21,800.00 per monthAbility to commute/relocate:<ul><li>6th of October City: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>call center: 1 year (Required)</li></ul>Language:<ul><li>English with high fluency (Required)</li></ul>

Banking Customer Support Professional

Al Mokhtar Optics GOLD

<div>
 
 
 Company Description
 
 
 
 Established in 1956, Al Mokhtar Optics GOLD is one of the first-ever retailers of designer prescription eyewear and sunglasses.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Representative role located in Sheikh Zayed City - Walk of Cairo Mall at Al Mokhtar Optics GOLD. The Sales Representative will be responsible for representing the brand, assisting customers in selecting eyewear, providing exceptional customer service, and meeting sales targets.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Sales and customer service experience
 </li>
 <li>
 Knowledge of eyewear products and trends
 </li>
 <li>
 Ability to meet sales targets
 </li>
 <li>
 Fluency in Arabic and English
 </li>
 <li>
 Strong negotiation skills
 </li>
 <li>
 Previous experience in the optical or retail industry is a plus
 </li>
 <li>
 High school diploma or equivalent required
 </li>
 </ul>
</div>

Sales Representative - Sheikh Zayed City

Block Gemini

Job Title: Customer ServiceLocation: Giza, EgyptJob Type: Full-Time/OnsiteHiring immediately Job Overview:The Customer Service will assist in managing and optimizing the operational processes within the company. This position requires excellent communication, problem-solving skills, and a keen attention to detail to ensure the smooth execution of day-to-day business activities.ResponsibilitiesProvide administrative support to the Customer Service team, ensuring smooth workflow and efficiency.Assist with inventory management, order processing, and supply chain coordination.Handle customer inquiries and coordinate the resolution of operational issues.Assist in the preparation of reports and documentation for internal and external stakeholders.Process and track internal requests, ensuring all are completed in a timely manner.Perform data entry and maintain accurate records in the company&rsquo;s operational systems.Qualifications:Fluent English speakers is a must (writing and verbs).Bachelor&rsquo;s degree is a must.Strong organizational and time-management skills.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with ERP or CRM software.0-2 years of experience in an Customer Service.Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.Attention to detail and a proactive approach to problem-solving.&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: E&pound;&#1632;&#1643;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;&#1575;&#1604;&#1578;&#1593;&#1604;&#1610;&#1605;:<ul><li>&#1576;&#1603;&#1575;&#1604;&#1608;&#1585;&#1610;&#1608;&#1587; (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>&#1575;&#1604;&#1604;&#1594;&#1577;:<ul><li>English (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>

English Customer Service

MBC GROUP

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Handle inbound and outbound customer calls professionally and courteously.
 
 
 Provide accurate information and effective assistance to resolve customer inquiries and issues.
 
 
 Utilize strong communication skills to ensure a positive customer experience.
 
 
 Document customer interactions and maintain detailed records in the system.
 
 
 Collaborate with team members and other departments to address customer needs.
 
 
 Adhere to established policies and procedures for efficient call handling.
 
 
 Stay updated on product and service information to effectively assist customers.
 
 
 Meet performance targets, including call quality and resolution time.
 
 
 Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 
 
 Oversee and moderate Discord channels for various gaming communities.
 
 
 Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 
 
 
 
 
 
 Requirements:
 
 
 
 Proven experience as a Contact Center Agent or in a similar role.
 
 
 FLUENT English.
 
 
 Familiarity with call center systems and customer service software.
 
 
 Ability to multitask and prioritize in a fast-paced environment.
 
 
 Exceptional interpersonal and communication skills.
 
 
 Strong problem-solving and decision-making abilities.
 
 
 Flexibility to work in shifts, including evenings and weekends.
 
 
 Passion for gaming with an understanding of online gaming communities.
 
 
 Experience in community management, especially on platforms like Discord, is a plus.
 
 
 
 
 
 
 MM
 
 
</div>

Contact Center Agent

QuickfirmX

QuickfirmX is hiring German-speaking Customer Service Agents for our global partner Teleperformance, based in New Cairo. You will handle inbound calls only, supporting international customers in a professional and structured environment.Job Role<ul><li>Handle inbound customer calls in German</li><li>Assist with inquiries related to services, accounts, or bookings</li><li>Follow internal processes and service quality standards</li><li>Communicate clearly and professionally in German, with some English use when needed</li></ul>Responsibilities<ul><li>Deliver a high level of customer satisfaction</li><li>Accurately log and update all call information</li><li>Attend training sessions and meet KPIs</li><li>Collaborate with team leads and internal support teams</li></ul>Requirements<ul><li>German language level: Minimum B2</li><li>English language level: Minimum B1</li><li>Must be able to work on-site in New Cairo</li><li>Graduates of any age are welcome to apply</li><li>Dropouts must be aged 27 or above</li></ul>Shifts<ul><li>Males: Rotational shifts 24/7</li><li>Females: Rotational shifts up to 2:00 AM</li></ul>Benefits<ul><li>Salary: Up to 34,000 EGP NET/month</li><li>Transportation provided</li><li>Full medical and social insurance</li><li>Paid training included</li><li>Career development in a global work environment</li><li>Two days off per week</li></ul>Interview Process<ul><li>Pre-Assessment &ndash; Online via QuickfirmX</li><li>Final Interview &ndash; Conducted onsite or online, based on Teleperformance&rsquo;s internal requirements and request</li></ul>Speak German? Looking for a well-paid, stable career opportunity in New Cairo? Apply today through QuickfirmX and start your journey with Teleperformance, a global leader in customer experience management.Job Type: Full-timePay: Up to E&pound;34,000.00 per month

German-Speaking Customer Service Representatives

Explore 125+ Customer service representative in Giza this October. Find roles across top companies and apply now to boost your career.