contact center agent (banking) Jobs in Giza

contact center agent (banking)

corporate sales executive

customer service agent calls & chats Jobs in Giza

customer service agent calls & chats

customer success specialist

english speakers customer service Jobs in Giza

english speakers customer service

customer service representative

Neiro for hiring

We&rsquo;re Hiring | Customer Service Representative &ndash; English TrackLocation: On-site &ndash; Sheikh Zayed, CairoShift: Night Shift (7 PM &ndash; 4 AM)Job Requirements:<ul><li>B2+ / C1 English proficiency</li><li>Clear and professional communication skills</li><li>Strong listening and problem-solving abilities</li><li>Basic computer and CRM knowledge</li><li>Previous customer service experience is a plus</li><li>Fresh graduates are welcome to apply</li></ul>Key Responsibilities:<ul><li>Handle inbound and outbound calls with US-based clients</li><li>Provide updates regarding debt relief accounts</li><li>Resolve client inquiries and escalate complex concerns when needed</li><li>Maintain accurate CRM records and documentation</li><li>Meet daily call handling and quality targets</li></ul>Compensation &amp; Benefits:<ul><li>Net Salary: 18,000 EGP</li><li>$100 KPI Bonus</li><li>2,000 EGP Transportation Allowance</li><li>Paid Training</li></ul>Performance BonusesWork Environment: Full-time on-site roleProfessional and growth-oriented environmentPay: E&pound;18,000.00 per monthAbility to commute/relocate:<ul><li>6th of October City: Reliably commute or planning to relocate before starting work (Required)</li></ul>License/Certification:<ul><li>C1 English level (Required)</li></ul>Work Location: In person

Customer service representative

Intelcia

Job Opportunity: Customer Service Specialist (Portuguese Speakers).We are currently recruiting fluent Portuguese speakers to join our international team.We have recently updated our compensation package to attract top talent. Compensation Package:Base Salary: 25,000 EGP Net per month.Performance Bonus: Up to 160 EUR monthly based on KPIs.Key Responsibilities:Provide high-quality customer support via chat.Handle inquiries efficiently while maintaining professional service standards.Requirements:Native or advanced fluency in Portuguese (B2/C1).Strong communication, problem-solving, and time-management skills.Ability to work effectively under pressure and meet team targets.How to Apply: Please send your updated CV to +201505361197 with the subject line &quot;Portuguese Application&quot; or reach out directly via private message.Job Type: Full-timePay: Up to E&pound;35,000.00 per monthWork Location: In person

Portuguese Customer service representative

Concentrix

We&rsquo;re currently hiring Customer Service Representatives (English Speakers) to join our team!Location: 6th of October City (On-site)Salary: Up to 20,000 EGP Gross (including night &amp; overnight allowances)Work Setup:<ul><li>Rotational shifts (weekly schedule)</li><li>24/7 operations</li><li>9 working hours per day, including:</li><li>45 minutes lunch break</li><li>Breaks (15 + 15)</li></ul>✅ Requirements:<ul><li>English level B2 or higher</li><li>Flexibility to work rotational shifts</li></ul>Benefits:<ul><li>Transportation provided</li><li>✅ Door-to-door transportation for females (for shifts ending between 9 PM &ndash; 5 AM)</li><li>Medical insurance</li><li>Social insurance</li><li>Stable and professional work environment</li></ul>Interested? Apply now or send your CV via WhatsApp / Message to get started!Text Me on +201080017372Pay: E&pound;18,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>Are you Egyptian?</li></ul><ul><li>Do you have any social insurance or pension?</li><li>Do you have any commitments for the upcoming 6 months?</li><li>(For male candidates) What is your military status?</li></ul>Work Location: In person

English Speakers Customer Service

2P Perfect Presentation

<div>
 
 
 Role and Responsibilities:
 
 
 
 &bull; Implement, configure, operate and troubleshoot various Network Security solutions including NGFW, Dedicated IPS, SD-WAN, MDM, Secure Mail Gateways, Endpoint Management, Application Delivery Controllers, SWG (Web Proxy Solutions) and Global Traffic Managers
 
 
 &bull;Deploy and manage Web Application Firewall (WAF) solutions to protect web applications from security threats and vulnerabilities.
 
 
 &bull;Implement and support DNS Security solutions to safeguard DNS infrastructure and prevent malicious activity. &bull; Analyze and troubleshoot technical issues for clients, customers, and internal teams. &bull; Demonstrate strong understanding of core networking concepts including TCP/IP, SSL/TLS, VLANs, routing, switching, NAT, DNS, and DHCP.
 
 
 &bull; Demonstrate clear in depth understanding in security technologies including SSL/TLS encryption, IPsec, HTTPS, SSH, PKI, firewall policies, IDS/IPS, WAF, endpoint security, anti-malware, threat detection, and network defense mechanisms. &bull; Understand customer technical requirements, business objectives, and security strategy. &bull; Work proactively and collaboratively with customers to assess needs and recommend secure solutions. &bull; Develop High-Level Design (HLD) and Low-Level Design (LLD) documentation. &bull; Provide L2 support for operational network security issues and coordinate with L3 Network security engineers for advanced and escalated issues.
 
 
 &bull; Ensure daily , weekly and monthly operational tasks are scheduled and executed as per defined processes. &bull; Analyze, diagnose, and resolve incidents and service requests within defined SLA timelines. &bull; Act as a primary point of contact for monitoring, owning, and resolving security-related incidents. &bull; Log, categorize, prioritize, and assign security incidents and service requests appropriately. &bull; Translate customer requirements into practical, secure technical solutions. &bull; Configure and manage IP routing protocols and automatic failover mechanisms between connections. &bull; Provide onsite and remote support as required. &bull; Implement and troubleshoot various VPN technologies (IPSec, SSL VPN, Site-to-Site, Remote Access). &bull; Collaborate with team members and share hands-on expertise across network security platforms. &bull; Demonstrate understanding of MSP processes including SLAs, ticket handling, escalation, and engineering-to-operations handoff. &bull; Perform migration of network security systems while maintaining service continuity. &bull; Maintain accurate and complete documentation including topology diagrams and configuration records. &bull; Analyze logs and security data to provide detailed reports and root cause analysis (RCA). &bull; Manage multiple customers and projects simultaneously in a dynamic environment. &bull; Participate in rotational on-call support as per company policy.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 &bull; 4+ years of experience in Network Security. &bull; Strong analytical and troubleshooting mindset. &bull; Clear communication and strong documentation skills. &bull; Team-oriented, proactive, and detail-focused. &bull; Ability to work under pressure in 24&times;7 environments. &bull; Open to travel abroad when required. &bull; Experience working in an MSP environment is preferred. &bull; Bachelor&rsquo;s degree in IT, Computer Science, or Engineering. &bull; Professional certification in Network Security domain (CCNP Security, PCNSE/PNSE, NSE, JNCIP-Sec, F5 Certified, or equivalent). &bull; Experience working in large enterprise and dynamic environments. &bull; Self-motivated, adaptable, and approachable with excellent written and verbal English communication skills.
 
</div>

L2 Network Security Engineer

Linah Group

<div>Lead and execute the company&rsquo;s sales strategy across B2B and B2C channels to drive revenue growth
Achieve monthly and quarterly sales targets while ensuring consistent performance improvement
Develop and implement effective sales plans aligned with overall business objectives
Identify and acquire new B2B clients (cafes, restaurants, retailers, corporate accounts)
Expand distribution channels, partnerships, and market presence
Build, manage, and strengthen relationships with key accounts to ensure long-term partnerships
Negotiate contracts, pricing, and commercial agreements with clients
Ensure high levels of customer satisfaction, retention, and service quality
Lead, coach, and develop the sales team to achieve targets and enhance performance
Set KPIs, monitor team productivity, and ensure alignment with company goals
Manage sales pipelines, forecasts, and key performance metrics
Prepare and present regular sales reports and insights to management
Coordinate with operations and production teams to ensure timely order fulfillment
Monitor market trends, customer needs, and competitor activities
Provide insights and recommendations to improve pricing, promotions, and product offerings
Identify new business opportunities and contribute to the company&rsquo;s growth strategy 
Requirements 
 
Education<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field
</li></ul>Experience<ul><li>
4&ndash;7 years of experience in sales, preferably in FMCG or F&amp;B
</li><li>Proven experience in B2B sales (HORECA / retail accounts) is a must</li><li>
Previous experience in a supervisory or managerial role is preferred
</li><li>Experience in modern trade and e-commerce is a must
</li></ul>Technical Skills<ul><li>
Strong knowledge of sales planning and pipeline management
</li><li>Familiarity with CRM systems and sales reporting tools
</li><li>Experience with e-commerce platforms and online sales channels
</li><li>Understanding of FMCG market dynamics and distribution channels
</li><li>Data analysis and forecasting experience is a plus</li></ul> 

Benefits 
<ul><li>
Social insurance coverage</li></ul></div>

Key Accounts Manager (HORECA) "CookieVore"

General Motors (GM)

<div>Job Description
Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.
Your Role:
Lead the CCA function for GM Egypt &mdash; own the aftersales strategy to deliver a leading customer experience, grow parts revenue and profitability, improve service retention, and continuously develop new business opportunities on a sustainable growth trajectory.
What You'll Do:
<ul><li>Develop and execute the CCA strategy aligned with regional and global priorities; lead on CX across the service network
</li><li>Drive service retention across all MAC locations through targeted programs and process improvements
</li><li>Manage warranty, technical support, and training &mdash; ensure efficient operations and dealer technician readiness
</li><li>Lead service operations including field management, service campaigns, and dealer performance monitoring
</li><li>Grow the parts business (wholesale, retail, IAM) &mdash; deliver top-line and bottom-line results; expand ACDelco brand
</li><li>Lead product and business development: special applications, tires, lubricants, e-commerce, export opportunities
</li><li>Oversee aftersales marketing, CRM, contact center, and roadside assistance operations
</li><li>Build, develop, and energize the CCA team; drive engagement and build a strong leadership bench
</li></ul>Your Skills &amp; Abilities (Required Qualification)
Educational and Experience Background:
<ul><li>Bachelor's degree in Engineering or Business (MBA preferred)
</li><li>7~10 years in automotive after sales, service operations, or parts management, 3+ years in senior leadership position.
</li></ul>Skills &amp; Abilities:
<ul><li>Proven results in service retention, parts revenue growth, and warranty management
</li><li>Strong understanding of service-lane economics, parts supply chain, and CX metrics (NPS, CSI, retention)
</li><li>Experience in aftermarket business development and strategic project management
</li><li>P&amp;L management experience with commercial acumen
</li><li>Strong stakeholder management across MAC, regional, and global CCA teams
</li><li>Fluent in English
</li></ul>&amp;#xa;&amp;#xa;&amp;#xa;&amp;#xa;
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
 
 
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.</div>

Head of Customer Care and After Sales

EGIC - Egyptian German Industrial Corporate

<div>
 
 Job Summary
 
 
 We are seeking an experienced Production Planning Section Head to lead and manage production planning activities to ensure efficient operations, optimal inventory levels, and timely product delivery. The ideal candidate will be responsible for developing production schedules, coordinating with cross-functional teams, and improving planning processes to support business objectives.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Develop and manage production plans based on sales forecasts, inventory levels, and operational capacity.
 </li>
 <li>
 Monitor production schedules and ensure timely execution to meet customer demand.
 </li>
 <li>
 Coordinate with procurement, warehouse, manufacturing, and supply chain teams to ensure material availability.
 </li>
 <li>
 Analyze production capacity, bottlenecks, and resource utilization to improve operational efficiency.
 </li>
 <li>
 Track KPIs related to production planning, inventory accuracy, and service levels.
 </li>
 <li>
 Ensure optimal inventory levels while minimizing excess stock and shortages.
 </li>
 <li>
 Prepare and present production and planning reports to management.
 </li>
 <li>
 Lead continuous improvement initiatives within planning and production processes.
 </li>
 <li>
 Supervise and mentor the production planning team.
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Supply Chain, Business Administration, or related field.
 </li>
 <li>
 5&ndash;8 years of experience in production planning, manufacturing, or supply chain operations.
 </li>
 <li>
 Previous experience in a leadership or supervisory role is preferred.
 </li>
 <li>
 Strong knowledge of MRP, ERP systems, and production planning methodologies.
 </li>
 <li>
 Excellent analytical, problem-solving, and communication skills.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
</div>

Production Planning Section Head

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