customer experience manager

b2b sales representative

compliance support specialist Jobs in Giza

compliance support specialist

customer service agent – english inbound Jobs in Giza

customer service agent – english inbound

customer service operation manager Jobs in Giza

customer service operation manager

customer service representative

Concentrix

NEW LOB#Concentrix is hiring customer support specialists for an English accountRequirements:-High English level (B2)-customer service experience preferableBenefits:* Salary 16,250k Gross + up to 12 k bonus* Paid training* Social and medical insurance* Rotational shifts (2 PM-7 AM)Job Types: Full-time, Contract, New grad Contract length: 12 monthsPay: E&pound;162,500.00 per monthApplication Question(s):<ul><li>Are you a grad?</li><li>Are you okay with night shifts?</li></ul>

Customer Service Representative

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To professionally handle inbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. In addition, to apply the sales techniques during the inbound calls for eligible customers while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
KEY ACCOUNTABILITIES
Customer Calls Handling
1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.
2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.
5. Ensure high service quality during inbound calls interactions, and handle customer&rsquo;s complaints according to the Contact Center approved standards to maintain customer satisfaction.
6. Apply the sales techniques during the inbound calls for eligible customers / products while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
7. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.<div> 
</div></div><div>
Qualifications<div></div> 
 Qualifications &amp; Experience
&sect; Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.
&sect; 0 &ndash; 1 years of experience
Skills
&sect; Excellent command of English and Arabic languages
&sect; Proficient user of MS Office
&sect; Reliable, energetic and cooperative<ul><li>
Excellent communication skills</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 4</div><div>
Work Locations: SMART VILLAGE BLDG. 4</div><div>
Job: Front Liner</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div></div>

CONTACT CENTER INBOUND AGENT | OUTSOURCE

QuickfirmX

QuickfirmX is hiring German-speaking Customer Service Agents for our global partner Teleperformance, based in New Cairo. You will handle inbound calls only, supporting international customers in a professional and structured environment.Job Role<ul><li>Handle inbound customer calls in German</li><li>Assist with inquiries related to services, accounts, or bookings</li><li>Follow internal processes and service quality standards</li><li>Communicate clearly and professionally in German, with some English use when needed</li></ul>Responsibilities<ul><li>Deliver a high level of customer satisfaction</li><li>Accurately log and update all call information</li><li>Attend training sessions and meet KPIs</li><li>Collaborate with team leads and internal support teams</li></ul>Requirements<ul><li>German language level: Minimum B2</li><li>English language level: Minimum B1</li><li>Must be able to work on-site in New Cairo</li><li>Graduates of any age are welcome to apply</li><li>Dropouts must be aged 27 or above</li></ul>Shifts<ul><li>Males: Rotational shifts 24/7</li><li>Females: Rotational shifts up to 2:00 AM</li></ul>Benefits<ul><li>Salary: Up to 34,000 EGP NET/month</li><li>Transportation provided</li><li>Full medical and social insurance</li><li>Paid training included</li><li>Career development in a global work environment</li><li>Two days off per week</li></ul>Interview Process<ul><li>Pre-Assessment &ndash; Online via QuickfirmX</li><li>Final Interview &ndash; Conducted onsite or online, based on Teleperformance&rsquo;s internal requirements and request</li></ul>Speak German? Looking for a well-paid, stable career opportunity in New Cairo? Apply today through QuickfirmX and start your journey with Teleperformance, a global leader in customer experience management.Job Type: Full-timePay: Up to E&pound;34,000.00 per month

German-Speaking Customer Service Representatives

QuickfirmX is hiring Customer Service Agents for Naos Solutions &ndash; English-speaking inbound accounts in Maadi. Handle customer calls and emails, ensuring smooth and high-quality support for international clients.About the Role<ul><li>Respond to customer inquiries via phone and email</li></ul><ul><li>Resolve issues related to services, accounts, or products</li></ul><ul><li>Follow internal processes and quality guidelines</li></ul><ul><li>Communicate clearly and professionally in English</li></ul>Responsibilities<ul><li>Ensure customer satisfaction and service excellence</li></ul><ul><li>Accurately log all call details</li></ul><ul><li>Attend training and meet performance targets</li></ul><ul><li>Collaborate with team leaders and internal departments</li></ul>Requirements&middot; English level: Minimum C1 (Fluent)&middot; Strong communication and problem-solving skills&middot; Must be able to work onsite in Maadi&middot; Graduates, gap year students, and dropouts eligible&middot; Previous call centre experience is a must&middot; Typing speed and computer skills for email interactionsShifts&middot; Fixed night shift: 4 PM &ndash; 1 AM&middot; Days worked: 5 days/week (Sat &amp; Sun off)&middot; Lunch/dinner break: 1 hourBenefits<ul><li>Salary: 11,000 EGP Gross</li></ul><ul><li>Attendance Bonus: 2,000 EGP</li></ul><ul><li>KPI Bonus: 2,000 EGP</li></ul><ul><li>Transport Allowance: ~1,100 EGP</li></ul><ul><li>Total Gross Package: ~16,100 EGP</li></ul><ul><li>Medical and Social Insurance</li></ul><ul><li>Career development opportunities in a global BPO environment</li></ul>Interview Process<ul><li>Final Interview &ndash; Online or onsite with Naos Solutions</li></ul>Fluent in English? Ready to build your future in a professional, global environment? Apply today through QuickfirmX and join Naos Solutions in Maadi!Job Type: Full-timePay: E&pound;19,000.00 per month

Customer Service Agent – English Inbound

Egypt Top Light Travel

<div>
 
 🌍&nbsp;We&rsquo;re&nbsp;Hiring:&nbsp;Inbound&nbsp;Tour&nbsp;Operator&nbsp;(Full-Time)&nbsp;&ndash;&nbsp;Al&nbsp;Haram,&nbsp;Giza,&nbsp;Egypt
 
 
 
 
 
 Egypt&nbsp;Top&nbsp;Light&nbsp;Travel&nbsp;is&nbsp;seeking&nbsp;a&nbsp;talented&nbsp;and&nbsp;experienced&nbsp;Inbound&nbsp;Tour&nbsp;Operator&nbsp;to&nbsp;join&nbsp;our&nbsp;dynamic&nbsp;team!&nbsp;If&nbsp;you&rsquo;re&nbsp;passionate&nbsp;about&nbsp;travel,&nbsp;highly&nbsp;organized,&nbsp;and&nbsp;have&nbsp;a&nbsp;knack&nbsp;for&nbsp;creating&nbsp;exceptional&nbsp;travel&nbsp;experiences,&nbsp;we&rsquo;d&nbsp;love&nbsp;to&nbsp;hear&nbsp;from&nbsp;you.
 
 
 
 
 
 
 Key&nbsp;Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage&nbsp;and&nbsp;operate&nbsp;inbound&nbsp;travel&nbsp;programs&nbsp;(B2B&nbsp;&amp;&nbsp;B2C)&nbsp;for&nbsp;individuals&nbsp;and&nbsp;groups.
 </li>
 <li>
 Handle&nbsp;tailor-made&nbsp;travel&nbsp;requests&nbsp;and&nbsp;design&nbsp;personalized&nbsp;itineraries&nbsp;to&nbsp;meet&nbsp;client&nbsp;preferences.
 </li>
 <li>
 Communicate&nbsp;with&nbsp;clients&nbsp;via&nbsp;phone&nbsp;and&nbsp;email&nbsp;to&nbsp;understand&nbsp;and&nbsp;fulfill&nbsp;travel&nbsp;needs.
 </li>
 <li>
 Prepare&nbsp;detailed&nbsp;travel&nbsp;proposals,&nbsp;quotations,&nbsp;and&nbsp;itineraries.
 </li>
 <li>
 Coordinate&nbsp;and&nbsp;negotiate&nbsp;with&nbsp;suppliers,&nbsp;including&nbsp;hotels,&nbsp;Nile&nbsp;cruises,&nbsp;and&nbsp;ground&nbsp;service&nbsp;providers.
 </li>
 <li>
 Arrange&nbsp;and&nbsp;confirm&nbsp;bookings&nbsp;for&nbsp;domestic&nbsp;flights,&nbsp;trains,&nbsp;transfers,&nbsp;accommodations,&nbsp;excursions,&nbsp;and&nbsp;activities.
 </li>
 <li>
 Issue&nbsp;service&nbsp;vouchers&nbsp;and&nbsp;all&nbsp;related&nbsp;travel&nbsp;documentation.
 </li>
 <li>
 Generate&nbsp;commercial&nbsp;invoices&nbsp;in&nbsp;line&nbsp;with&nbsp;accounting&nbsp;procedures.
 </li>
 <li>
 Manage&nbsp;client&nbsp;queries&nbsp;and&nbsp;complaints,&nbsp;ensuring&nbsp;quick&nbsp;resolution&nbsp;and&nbsp;high&nbsp;customer&nbsp;satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Minimum&nbsp;3&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;inbound&nbsp;tourism,&nbsp;with&nbsp;solid&nbsp;exposure&nbsp;to&nbsp;B2B&nbsp;and&nbsp;B2C&nbsp;operations.
 </li>
 <li>
 Fluency&nbsp;in&nbsp;English&nbsp;is&nbsp;essential&nbsp;(spoken&nbsp;and&nbsp;written);&nbsp;other&nbsp;languages&nbsp;are&nbsp;a&nbsp;plus.
 </li>
 <li>
 Proficient&nbsp;in&nbsp;Microsoft&nbsp;Excel&nbsp;and&nbsp;Outlook.
 </li>
 <li>
 Strong&nbsp;organizational&nbsp;and&nbsp;time&nbsp;management&nbsp;skills,&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize&nbsp;and&nbsp;multitask&nbsp;under&nbsp;pressure.
 </li>
 <li>
 Excellent&nbsp;communication&nbsp;and&nbsp;interpersonal&nbsp;skills&nbsp;with&nbsp;a&nbsp;professional,&nbsp;client-focused&nbsp;approach.
 </li>
 <li>
 Self-driven,&nbsp;independent,&nbsp;and&nbsp;able&nbsp;to&nbsp;take&nbsp;initiative.
 </li>
 <li>
 Bachelor&rsquo;s&nbsp;degree&nbsp;in&nbsp;Tourism,&nbsp;Hospitality,&nbsp;or&nbsp;a&nbsp;related&nbsp;field&nbsp;is&nbsp;preferred,&nbsp;but&nbsp;optional.
 </li>
 <li>
 Immediate&nbsp;availability&nbsp;is&nbsp;a&nbsp;strong&nbsp;advantage.
 </li>
 </ul>
 
 
 
 
 📩&nbsp;If&nbsp;interested,&nbsp;please&nbsp;forward&nbsp;your&nbsp;CV&nbsp;to
 
 
 👉&nbsp;seif@egypttoplight.net
 
 
 📌&nbsp;Subject&nbsp;Line:&nbsp;Inbound&nbsp;Tour&nbsp;Operator
 
 
 
 
 
 Join&nbsp;us&nbsp;in&nbsp;creating&nbsp;unforgettable&nbsp;journeys&nbsp;across&nbsp;Egypt!
 
 
 #Hiring&nbsp;#TourismJobs&nbsp;#InboundOperator&nbsp;#TravelIndustry&nbsp;#EgyptJobs&nbsp;#TourOperator&nbsp;#CairoJobs&nbsp;#B2B&nbsp;#B2C&nbsp;#TravelCareers
 
 
 
 
</div>

Inbound Tour Operator

GB Corp

<div>
 
 
 Job Description :
 
 
 <ul>
 <li>
 Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service.
 </li>
 <li>
 Follow-up on back-orders and provides customers with timely information on the status of back-ordered parts &amp; ensures order delivery to the customer on the promised date.
 </li>
 <li>
 Achieve and maintain high CSI rating.
 </li>
 <li>
 Educate the customers on the advantages of using Genuine parts such as performance, safety etc.
 </li>
 <li>
 Sale / promotion of spare parts &amp; accessories.
 </li>
 <li>
 Offering new products &amp; Accessories to customers
 </li>
 <li>
 Achieve monthly and annual sales and profit target.
 </li>
 <li>
 Follow up with customers for new order. Creating new customers / sale through personal contact, Tel calls, SMS etc.
 </li>
 <li>
 Close all invoices &amp; apply it with its cash receipts.
 </li>
 <li>
 Receive customer enquiries and identify the correct part numbers using the parts catalogues.
 </li>
 <li>
 Ensure stock accuracy of parts in the location and ensure that the required parts availability is maintained through timely replenishment from Central Warehouse and other branches.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree Engineering background.
 </li>
 <li>
 Required Industry Experience: 2-4 years of experience
 </li>
 <li>
 Very Good in MS Office
 </li>
 <li>
 Very Good in English Language
 </li>
 </ul>
 
 
</div>

Construction Equipment - Sales Spare Parts Senior Representative

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

Explore 154+ Customer service representative in Giza this September. Find roles across top companies and apply now to boost your career.