customer service operation manager Jobs in Giza

customer service operation manager

office manager

operations manager

Dolls Pharma

<div>
 
 
 Company Description
 
 
 
 
 
 Dolls Pharma is a pharmaceutical company dedicated to delivering high-quality healthcare solutions in the Egyptian market. With a diverse portfolio of 13 innovative products, we focus on mental well-being, stress management, and overall wellness. Our mission is to improve the quality of life through effective, science-backed formulations that support both physical and mental health. Dolls Pharma values innovation, safety, and excellence to meet the evolving healthcare needs of our community.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is an on-site full-time role for a District Manager located in Giza. The District Manager will be responsible for overseeing sales operations, managing a team of sales representatives, and ensuring the achievement of sales targets. monitoring market trends, and building strong relationships with healthcare professionals. Day-to-day tasks also involve analyzing sales data, providing training and support to the sales team.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Sales operations and team management skills
 </li>
 <li>
 Experience in developing and implementing sales strategies
 </li>
 <li>
 Strong analytical skills and ability to interpret sales data
 </li>
 <li>
 Excellent communication and relationship-building.
 </li>
 <li>
 Bachelor's degree in Pharmacy, Vet. or Sciences
 </li>
 <li>
 Previous experience in a similar role is a plus
 </li>
 </ul>
 
 If you are interested, Kindly send your CV to
 
 
 melhenawy971@gmail.com
 
</div>

District Manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate Manager, Admission | MAF Entertainment | SKI Egypt
 
 
 
 ROLE SUMMARY
 
 
 
 The Admission Associate Manager drives the performance of the Global Snow ticketing team to meet all commercial and service-related goals. This role will ensure operational direction while ensuring an optimal customer experience while supporting budget and revenue targets.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Manages the guest service team during daily operations, including the information desk, lobby up-sellers, ticket counters, call center and access control.
 </li>
 <li>
 Actively adhering to and promoting the highest levels of customer service throughout the Guest Services team.
 </li>
 <li>
 Drives strategic and tactical best practice in Ticketing to ensure that our processes, systems and people deliver excellence in Ticketing Guest Experience.
 </li>
 <li>
 Works closely with the cash office team to ensure correct results in daily revenue reports.
 </li>
 <li>
 Produces relevant management reports to help Global Snow understand its commercial positioning regarding ticket sales activity.
 </li>
 <li>
 Works closely with Marketing Team for Global Snow website, mobile app for any changes.
 </li>
 <li>
 Responsible for reviewing Majid Al Futtaim internal audit report and actions for all relevant points.
 </li>
 <li>
 Works with IT to ensure upkeep of operational software and hardware within the Guest Service Department.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or Hospitality.
 </li>
 <li>
 Minimum 5 years of experience in a supervisory or managerial role within the leisure or hospitality sectors.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Strong leadership skills.
 </li>
 <li>
 Excellent command of the English language.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Admissions Associate Manager

AstraZeneca

<div>Typical Accountabilities: 
<ul><li>Acts as Lead Engineer for a significant functional engineering topic</li></ul> 
<ul><li>Ensures that all activities and staff under their control comply with the AstraZeneca Safety, Health and Environment standards, and that plans for the continuous improvement of Safety, Health and Environment performance are implemented and monitored</li></ul> 
<ul><li>Maintains appropriate governance processes, key performance indicators and audits to ensure compliance with all statutory, regulatory and AstraZeneca Engineering requirements. Liaise with external regulatory bodies on engineering matters</li></ul> 
<ul><li>Responsible for Maintenance Excellence processes, ensuring that processes are fit for purpose and applied consistently across business units as appropriate</li></ul> 
<ul><li>Delivers process improvements in line with identified business cases to support improvements and to optimise the maintenance spend and headcount</li></ul> 
<ul><li>Recommends and leads the implementation of changes and improvements to engineering operations as appropriate</li></ul> 
<ul><li>Provides guidance and coaching to Asset Engineering Specialists and responsible for the standard of engineering professionalism within the function</li></ul> 
<ul><li>Recruits, develops, leads and manages engineering personnel to maximise the individual and team contributions to the safety, output, efficiency and quality of production operations. Ensures effective succession planning &amp; talent management processes to maintain a secure supply of engineering skills</li></ul> 
<ul><li>Defines and controls the revenue budgets for own areas, and overview engineering spend</li></ul> 
<ul><li>Ensures that the capital expenditure programme for the business unit or function is developed and managed to meet long term business needs taking into account the life of existing equipment, forecasted growth of existing products, the introduction of new products and technical changes to products and plant</li></ul> 
Typical People Management Responsibility (direct / indirect reports): 
<ul><li>Approximate number of people managed in total (all levels) - 10 - 30</li><li>Grandfather (manager of a manager)</li></ul> 
What is the global remit? (how many countries will the role operate in?): 
<ul><li>Own country</li></ul> 
Education, Qualifications, Skills and Experience: 
<ul><li>Essential: A good engineering degree, with in depth relevant experience is required to enable the role holder to operate as an experienced professional engineer, who is likely to have attained Chartered status; Breadth of knowledge of the engineering support and project management theories and practices in more than one functional area; Good working knowledge of the industry is required to ensure that standards are applied to team working, and that they keep track of developments and assess their impact on the function</li><li>Desirable:</li></ul> 
Key Relationship to reach solutions: 
<ul><li>Internal (to AZ or team): Key customers at own site; Internal auditors and regulators; Quality Assurance; Maintenance Facilitators and Planners; Technology and Engineering</li><li>External (to AZ): External auditors and regulators; External peer and supplier organisations as part of developing best practices; External suppliers</li></ul></div>

Localization Project C&Q Work-stream Lead

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
 <li>
 Use call center management methodology to manage BPO and push it improve.
 </li>
 <li>
 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
 </li>
 <li>
 Output guidance and training BPO to improve their skill.
 </li>
 <li>
 Lead some key projects and create the process and output the operation guidance/procedure.
 </li>
 <li>
 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
 </li>
 <li>
 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
 </li>
 <li>
 Output some reports.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
 <li>
 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
 </li>
 <li>
 Good communication skill and be good at pushing other department and supplier to improve
 </li>
 <li>
 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
 </li>
 <li>
 Self-motivated, Result oriented.
 </li>
 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 One of the leading multinational quick-service restaurant chains in Egypt, recognized for its operational excellence, customer satisfaction, and commitment to quality. The company fosters a dynamic and inclusive environment, driven by innovation, efficiency, and continuous improvement.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Administration &amp; Governmental Relations Director oversees all administrative operations across Egypt, ensuring compliance with governmental regulations, efficiency in administrative systems, and smooth coordination between corporate offices, restaurants, and external authorities. The role ensures operational integrity, compliance, and administrative excellence throughout all business units.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage the Administrative Department to ensure smooth daily operations across all restaurants and corporate offices.
 </li>
 <li>
 Act as the primary liaison with governmental authorities to secure necessary licenses, permits, and approvals during the setup and development of restaurants.
 </li>
 <li>
 Oversee compliance with safety, occupational health, and labor regulations, ensuring timely inspections and corrective actions.
 </li>
 <li>
 Handle all restaurants&rsquo; administrative issues, including documentation, contracts, facility management, and operational logistics.
 </li>
 <li>
 Develop and implement standardized systems, processes, and procedures to enhance efficiency and transparency across administrative operations.
 </li>
 <li>
 Support expansion projects by coordinating with legal, finance, and operations teams on regulatory and administrative requirements.
 </li>
 <li>
 Supervise documentation control, correspondence management, and record-keeping in line with company policies and audit standards.
 </li>
 <li>
 Ensure that all contracts and agreements related to suppliers, maintenance, and service providers are compliant and efficiently managed.
 </li>
 <li>
 Provide strategic input to senior management on process improvements, cost control, and administrative policy updates.
 </li>
 <li>
 Manage and develop the administrative team to build capability and promote a culture of accountability and continuous improvement.
 </li>
 </ul>
</div>

Administration & Governmental Relations Director

Seoudi Supermarket

<div>
 0
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving, and ensuring quality of products.
 </li>
 <li>
 Supervising warehouse staff and daily activities.
 </li>
 <li>
 Control and organize storage and inventory space
 </li>
 <li>
 Ensures integrity of physical inventory and par levels; assists with physical inventory audits.
 </li>
 <li>
 Ensures that inventory levels of supplies are maintained.
 </li>
 <li>
 Complete store operational requirements by scheduling and assigning employees; following up on work results.
 </li>
 <li>
 Assist in defining staffing needs and allocate workload.
 </li>
 <li>
 Performing a daily inspection of the warehouse grounds.
 </li>
 <li>
 Achieving a balance of &ldquo;on the floor&rdquo; presence and office time.
 </li>
 <li>
 Coordinating and maintaining fleets and equipment.
 </li>
 <li>
 Communicating and coordinating with other departments and Suppliers.
 </li>
 <li>
 Evaluate performance metrics to ensure quality delivery and cost-efficient work-flow processes.
 </li>
 <li>
 Implement new methods, processes, and improvements.
 </li>
 <li>
 Identify operations needing development and institute innovations to adjust current work practices and procedures
 </li>
 <li>
 Daily check of the quality of the product in Refrigerators, avoid any damage can happen to the products.
 </li>
 <li>
 Identifies and records defective merchandise.
 </li>
 <li>
 Keeps work area and equipment neat and clean.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Degree in business, management, logistics or a related field preferred.
 </li>
 <li>
 5-7 years of warehouse management experience &ndash; 3PL or FMCG preferred.
 </li>
 <li>
 Proven experience in coordinating and directing operations
 </li>
 <li>
 Highly efficient supervisory techniques and skills.
 </li>
 <li>
 Understanding of warehouse software application and Microsoft Office proficiency.
 </li>
 <li>
 Ability to retrieve, analyze, and input data.
 </li>
 <li>
 Hands-on dedication to staff training and championing new ideas.
 </li>
 <li>
 Excellent interpersonal
 </li>
 <li>
 Strong organizational.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 0
</div>

Warehouse Supervisor

EMDAD

Lead and operate branch office efficiently while delivering end-to-end HR services for the company and its sister companies. Ensure full compliance with Egyptian labor and social insurance laws and alignment with headquarters policies.
 
Key Responsibilities: 
1) Human Resources: 
<ul>
<li>Develop and implement HR policies and procedures in line with Egyptian Labor Law and Social Insurance.</li>
<li>Full-cycle recruitment: job descriptions, postings, screening, interviews, offers, and onboarding.</li>
<li>Maintain employee files, employment contracts, acknowledgments, and confidentiality agreements.</li>
<li>Oversee attendance, leave management, and issue periodic compliance reports.</li>
<li>Payroll & Benefits: collect inputs, calculate variables, verify entitlements/deductions, and coordinate with Finance for on-time payment.</li>
<li>Manage performance reviews, individual development plans, and training programs.</li>
<li>Handle offboarding, legal settlements, and exit interviews.</li>
<li>Provide HR templates, policy support, and advisory to sister companies as needed.</li>
</ul>
2) Office & Operations Management: 
<ul>
<li>Run day-to-day office operations: reception, correspondence, archiving, and office inventory.</li>
<li>Manage vendors and contracts (lease, cleaning, security, internet, printing, etc.) and negotiate favorable terms.</li>
<li>Oversee facilities, maintenance, health & safety.</li>
<li>Manage petty cash/office purchases and reconcile with Finance.</li>
<li>Support travel and assignments (tickets, bookings, official letters).</li>
<li>Coordinate light logistics and government interactions related to the office.</li>
</ul>
3) Governance & Compliance: 
<ul>
<li>Ensure full compliance with labor law, taxes/stamps related to payroll, and social insurance; maintain audit-ready records.</li>
<li>Align local policies and processes with HQ directives and submit required reports on time.</li>
</ul>
4) Communication & Reporting: 
<ul>
<li>Prepare monthly reports: headcount, hiring, attendance, payroll accuracy, operating expenses, and KPIs.</li>
<li>Represent the office with authorities and vendors when required.</li>
<li>Coordinate closely with HR, Finance, and Operations teams with sister companies.</li>
</ul>
Requirements: 
Qualifications & Experience: 
<ul>
<li>Bachelor’s degree in HR, Business Administration, or related field.</li>
<li>5–8 years of combined HR and office management experience</li>
<li>Strong knowledge of Egyptian Labor Law, Social Insurance, and payroll-related tax rules.</li>
<li>Proven experience running a country/branch office or providing shared HR services to multiple entities.</li>
<li>Proficiency with HRIS and productivity tools. Preferred: Zoho , Google Workspace, ClickUp.</li>
<li>Excellent Arabic and professional English.</li>
</ul>
Skills & Competencies: 
<ul>
<li>Leadership and operations management; strong planning and process-building.</li>
<li>Clear communication, problem-solving, vendor negotiation.</li>
<li>High discretion and reliability; results-oriented with KPI focus.</li>
<li>Comfortable working across countries and supporting sister companies.</li>
</ul>

Office & HR Manager

Explore 137+ Operations manager in Giza this November. Find roles across top companies and apply now to boost your career.