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assistant manager, production operations Jobs in Giza

assistant manager, production operations

customer service operation manager Jobs in Giza

customer service operation manager

project manager

operations manager

<div>
 
 Introduction
 
 
 
 The Financial &amp; Accounting (F&amp;A) Delivery Operations Manager will oversee and optimize the F&amp;A service delivery processes, ensuring efficient, accurate, and timely financial operations for our clients. This role requires strong leadership, process improvement skills, and in-depth knowledge of accounting principles and practices
 
 
 
 Your Role And Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage a team of F&amp;A professionals, providing guidance, mentoring, and performance evaluations.
 </li>
 <li>
 Design, implement, and continually improve financial and administrative (F&amp;A) service delivery processes to enhance efficiency, accuracy, and client satisfaction.
 </li>
 <li>
 Collaborate with cross-functional teams, including sales, project management, and delivery, to align F&amp;A processes with client requirements and business objectives.
 </li>
 <li>
 Develop and maintain strong relationships with clients, understanding their needs, and ensuring their expectations are met.
 </li>
 <li>
 Ensure compliance with relevant accounting standards, regulations, and internal policies.
 </li>
 <li>
 Monitor and analyze F&amp;A service delivery metrics, identifying trends, and proposing improvements.
 </li>
 <li>
 Manage budgets, forecast resource requirements, and allocate resources effectively.
 </li>
 <li>
 Stay updated on industry trends, best practices, and emerging technologies in F&amp;A service delivery.
 </li>
 <li>
 Provide regular status updates to senior management on project progress, risks, and issues.
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 Bachelor's Degree
 
 
 
 Qualifications
 
 
 
 
 Required technical and professional expertise
 
 
 
 <ul>
 <li>
 Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent certification preferred.
 </li>
 <li>
 Minimum of 7 years of experience in Financial &amp; Accounting service delivery, with at least 3 years in a managerial role.
 </li>
 <li>
 Proven track record of process improvement, project management, and team leadership.
 </li>
 <li>
 Strong understanding of accounting principles, GAAP, and financial regulations.
 </li>
 <li>
 Excellent analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite, particularly Excel, and experience with ERP systems (e.g., SAP, Oracle).
 </li>
 <li>
 Strong communication, interpersonal, and presentation skills.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple priorities.
 </li>
 <li>
 Fluent English
 
 
 </li>
 </ul>
 
 Preferred Technical And Professional Experience
 
 
 
 <ul>
 <li>
 Knowledge of shared service centers and global delivery models.
 </li>
 <li>
 Experience in implementing automation and technology solutions in F&amp;A processes.
 </li>
 <li>
 Familiarity with data analytics tools and techniques.
 </li>
 </ul>
</div>

F&A Delivery Operation Manager

HSBC

<div>
 <ul>
 <li>
 Supporting the People programs/ initiatives, Learning &amp; Development.
 </li>
 <li>
 Responsible to upskill staff, creating working groups to train analyst, senior analyst on managerial/strategic tasks.
 </li>
 <li>
 Delivery of strategic transformation projects with multiple stakeholders, i.e. transformation, business units, IT, and other partners, to ensure the execution of high-impact transformation initiatives, with goals to enhance efficiency, increase automation and improve customer experience.
 </li>
 <li>
 Collaborate with transformation, business and IT to deliver strategic new workflow systems and automation for all markets, e.g. Connecto, PAD automation, etc. To manage the change implementation activities including business readiness assessment, implementation and post implementation review effectively.
 </li>
 <li>
 Support reengineering of processes, where process is one of the many parts of the change, and provide SME input on process design, by considering efficiency, risk, and cost.
 </li>
 <li>
 Conducted E2E process reviews, performing audit checks to ensure process requirements are addressed.
 </li>
 <li>
 The purpose of this role is to support the management of Wholesale Servicing Operations, Tracking key performance indicators timely and accurate sharing of all MI and reports.
 </li>
 </ul>
 
 Assist in Analyzing business performance, information, and track implementation of key strategic initiatives, i.e. Connecto deployment, Pulse, others.
 
 <ul>
 <li>
 Support in outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service
 </li>
 <li>
 Ensure delivery of high-quality service within Service Level Agreements to predetermined critical timescales, in collaboration with other colleagues across WSO globally.
 </li>
 <li>
 Provide effective business management to head of Wholesale servicing Operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
 </li>
 <li>
 Ensure strict adherence to internal guidelines and compliance aspects.
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 Need-based escalation of decisions and ensure proper follow-up of the same
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 <li>
 Analyses and interprets data relating to learning retention.
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 Create an inclusive, fair, and transparent environment which engages and energizes everyone in team. Help the team achieve their full potential by actively encouraging continuous learning.
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 <li>
 Nurture talent and connect team to opportunities, people and resources that support them for both current and future roles.
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 <li>
 Lead and support on ad hoc projects, including strategic reviews, to improve quality of strategic planning as required.
 </li>
 <li>
 Participate in business planning activities which may include financial, technological and resource planning.
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 Managing Teams with direct responsibility for recruitment, project allocation and talent development. Inspire, motivate, and drive the team.
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 Ensure that all staff have SELF training plans/development plans and are being monitored. Keep aware of industry changes and opinions.
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 <li>
 Identifying potential risks and raising with the appropriate party
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 </ul>
 
 
 
 What you will need to succeed in the role:
 
 
 
 
 
 
 <ul>
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 +8 Years of experience
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 Excellent stakeholder management and communication skills
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 Experience of working with Global and Regional teams
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 Experience in resolving conflicts and negotiation
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 Strong analytical and problem solving skills
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 A resilient, self-starter capable of driving performance.
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 Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels
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 Proven experience in communicating and implementing overall strategic goals.
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 Ability to maintain control, direction and motivation in an ever-changing environment.
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 Proven process re-engineering and production management skills.
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 Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
 </li>
 <li>
 Ability to analyze and interpret data to produce timely and accurate MI.
 </li>
 <li>
 Proven track of record on successful transformation projects
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 <li>
 Ability to manage Ad hoc transformation programs.
 </li>
 </ul>
 
 
 
 
 
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Strong decision-making ability in application of rules and regulations laid down in standard procedure
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 Work independently and demonstrate ways to improve customer service and exhibit ownership of business.
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 <li>
 Acquire and update knowledge on procedures related to relevant processes.
 </li>
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 Assist line manager/supervisor in driving organizational initiatives.
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 Be able to learn fast and be able to understand and interpret numeric data in business reports.
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 Be able to priorities in a multi-tasking dynamic environment with changing need.
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 Ability to take complete ownership and facilitate end to end customer journey.
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 </ul>
 
 
</div>

Regional Business support, Wholesale Servicing Operations

Orange

<div><div>Purpose of the job
Managing and leading IP Network Operations team in order to ensure the effective and efficient execution of all operational and support processes for fixed network core and access networks, international gateways, transport network for mobile data services. Technical reference for network operations problems and performance issues. Responsible for the fixed network incident management, problem management, change management ,continuous improvement processes, and improving the network service availability which is the main factor in NPS for fixed and mobile networks which in return reflects on the company's revenue.
Duties and responsibilities<ul><li>
Managing teams responsible of supporting all fixed network layers, access/edge/aggregate/core and international gateways.</li><li>
Responsible of end-to-end performance for fixed network services serving ADSL customers and corporate customers.</li><li>
Responsible of supporting mobile data service by investigating with core and packet core teams for solving any issues can affect the service in the transport network and international gateways and trapshooting with international providers.</li><li>
Manage the MSAN interconnections and peering points between Orange and Telecom Egypt for residential and cooperate customers ADSL/SHDSL.</li><li>
Develop and enhance the IPNO team objectives , policies , processes, procedures, workflows, and associated systems requirements then drive their implementation and use</li><li>
Provide detailed analysis and present periodic business reviews of operational performance to include service improvement plans</li><li>
Monitor and audit the team performance against objectives and keep the work energy in the highest level in order to gain the maximum output from the team members and maintaining the service quality</li><li>
Ensure that IPNO team meet the network availability, MTTR, and ticket handling objectives while providing hands on leadership during network and systems events</li><li>
Work with vendor representatives and other Technology teams to coordinate, escalate, and resolve service interruptions as expeditiously as possible</li><li>
Act as an escalation point for the problems of POP's entry and communicate directly with Telecom Egypt responsible to solve such issues to minimize the customer down time problems and respond appropriately to crisis intervention</li><li>
Work as a project manager for the projects that related to developing new tools in order to improve the working efficiency and environment</li></ul>
Job Specifications
Education 
Bachelor degree in Communication Engineering 
CCNA ,CCNP Route , and JNCIA certifications are required 
Experience 
Minimum 5 years of experience 
Very good knowledge/practical experience of Protocols such as OSPF,BGP, and MPLS 
Practical experience in Cisco or Juniper routers and switches configuration 
Good understanding of QOS best practices. 
Skills and abilities 
Very good English both spoken &amp; written 
Very good communication skills 
Problem solving skills 
Able to handle work under pressure 
Analytical thinking and problem determination capabilities
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Sr. Supervisor, Fixed Network Operations

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
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 Use call center management methodology to manage BPO and push it improve.
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 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
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 Output guidance and training BPO to improve their skill.
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 Lead some key projects and create the process and output the operation guidance/procedure.
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 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
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 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
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 Output some reports.
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 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
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 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
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 Good communication skill and be good at pushing other department and supplier to improve
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 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
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 Self-motivated, Result oriented.
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 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

Unilever

ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. JOB PURPOSE Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. The Factory Manager is responsible for operating a factory (or factories) as per agreed standards. S/he leads manufacturing activities in the factory to achieve desired service levels on time. The Factory manager delivers site targets following the supply chain and category strategies including targets on service, costs, productivity, quality, innovation and OSHE. S/he will strive toward continuous improvement in production based on the company’s manufacturing excellence guidelines and UMS methodology (Unilever Manufacturing System). S/he is responsible for maintaining a clean and safe working environment. WHAT WILL YOUR MAIN RESPONSIBILITIES BE Deploy and deliver to annual plan and financial results including targets on service, costs, productivity, quality, innovation and OSHE Recommend long term site strategic plans to the Regional Category and Supply Chain teams Lead site to develop and implement continuous improvement plans to deliver site targets – manufacturing performance management Manage and deliver the site’s financial results: annual budgets, Sourcing Unit Result, conversion costs and create programs to deliver financial results Engage and facilitate the implementation of innovations on site, for products, ways of working, service models and supply chain models. Propose, agree with Category Technology and implement the necessary capital investments to meet the planned production requirements, safety, environmental and cost targets. Pursue site Master plan, including restructuring, re-engineering and retrofitting; prioritize and plan resources development and deployment. Ensure that the technical standards of all manufacturing and non-manufacturing fixed assets are maintained. Enable the factory operation to achieve high level of Customer Service at optimal cost Support UMS activities and teams by leading the UMS Steering Committee Co-ordinate and direct the factory and co-packer operations to achieve the agreed production plans at the specified product quality with optimum labor, energy and materials utilization. Ensure Working Capital management systems are effectively used and deliver inventory targets set with Regional Category Planning Directors and Regional Supply Management Directors. Co-ordinate and direct the quality management in line with QA system and ISO 9000 procedures. Lead HR policy deployment and implementation on sites, including management of employee relations. Ensure effective local stakeholder management and community issues aligned with Unilever policies Guard and ensure the application of all Unilever Policies and governance requirements. Lead on initiatives and projects aiming for sites integration and collaborative work along the extended supply chain. Drive Factory Digital plan / Future Fit Agenda for the factory WHAT YOU WILL NEED TO SUCCEED Experiences & Qualifications +8 Years experience in Supply Chain (Make/Technology, SHE, Quality are must, additionally Plan, R&D an advantage) Demonstrated experience in conducting business across multiple- complex projects & strategies. Relevant degree/qualification Skills Excellent written & verbal communication skills Strong people management skills Strong analytical skills Strong organizational- planning- and coordination skills Proactive approach in resolving problems and challenges. Leadership You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed. Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

HPC Factory Manager

Seoudi Supermarket

<div>
 0
 
 
 
 Responsibilities
 
 
 
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 Maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving, and ensuring quality of products.
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 Supervising warehouse staff and daily activities.
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 Control and organize storage and inventory space
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 Ensures integrity of physical inventory and par levels; assists with physical inventory audits.
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 Ensures that inventory levels of supplies are maintained.
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 Complete store operational requirements by scheduling and assigning employees; following up on work results.
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 Assist in defining staffing needs and allocate workload.
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 Performing a daily inspection of the warehouse grounds.
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 Achieving a balance of &ldquo;on the floor&rdquo; presence and office time.
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 Coordinating and maintaining fleets and equipment.
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 Communicating and coordinating with other departments and Suppliers.
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 Evaluate performance metrics to ensure quality delivery and cost-efficient work-flow processes.
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 Implement new methods, processes, and improvements.
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 Identify operations needing development and institute innovations to adjust current work practices and procedures
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 Daily check of the quality of the product in Refrigerators, avoid any damage can happen to the products.
 </li>
 <li>
 Identifies and records defective merchandise.
 </li>
 <li>
 Keeps work area and equipment neat and clean.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Degree in business, management, logistics or a related field preferred.
 </li>
 <li>
 5-7 years of warehouse management experience &ndash; 3PL or FMCG preferred.
 </li>
 <li>
 Proven experience in coordinating and directing operations
 </li>
 <li>
 Highly efficient supervisory techniques and skills.
 </li>
 <li>
 Understanding of warehouse software application and Microsoft Office proficiency.
 </li>
 <li>
 Ability to retrieve, analyze, and input data.
 </li>
 <li>
 Hands-on dedication to staff training and championing new ideas.
 </li>
 <li>
 Excellent interpersonal
 </li>
 <li>
 Strong organizational.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 0
</div>

Warehouse Supervisor

Explore 113+ Operations manager in Giza this October. Find roles across top companies and apply now to boost your career.

113 operations manager jobs IN Giza

F&A Delivery Operation Manager

Regional Business support, Wholesale Servicing Operations

Sr. Supervisor, Fixed Network Operations

Customer Service Operation Manager

HPC Factory Manager

Warehouse Supervisor

Warehouse Supervisor