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contact center agent (banking) Jobs in Giza

contact center agent (banking)

customer service representative Jobs in Giza

customer service representative

customer service representitave - english Jobs in Giza

customer service specialist

customer service representitave english

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
Job Purpose</p>
<p>
To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.</p><p></p><p><br>
Description</p>
<p>
Customer Calls Handling</p>
<p>
1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.</p>
<p>
2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.</p>
<p>
3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.</p>
<p>
4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.</p>
<p>
5. Ensure high service quality during inbound/outbound calls interactions, and handle customer&rsquo;s complaints according to the Contact Center approved standards to maintain customer satisfaction.</p>
<p>
6. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.</p>
<p>
7. Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.</p>
<p>
Policies, Processes and Procedures</p>
<p>
8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p>
<p>
Day-to-day Operations</p>
<p>
9. Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.</p>
<p>
Compliance</p>
<p>
10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p>
<ul><li>Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.</li></ul>
<ul><li>0 &ndash; 1 years of experience</li></ul>
<p>
Skills</p>
<ul><li>Excellent command of English and Arabic languages</li></ul>
<ul><li>Proficient user of MS Office</li></ul>
<ul><li>Reliable, energetic and cooperative</li></ul>
<ul><li>Excellent communication skills</li></ul><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Front Liner</div><div>
Organization: FINANCE, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

CONTACT CENTER INBOUND AGENT | OUTSOURCE

Madar Home Signatures

<div>
 <p>
  Now Hiring | Showroom Sales
 </p>
 <p>
  Are you passionate about sales and creating exceptional customer experiences?
 </p>
 <p>
  Madar Home Signatures is seeking a motivated
  <strong>
   Showroom Sales Consultant
  </strong>
  to represent our brand and help customers choose premium furniture that fits their lifestyle and needs.
 </p>
 <p>
  <strong>
   📍 Work Locations
  </strong>
 </p>
 <ul>
  <li>
   5A by The Waterway &ndash; New Cairo
  </li>
  <li>
   6th of October
  </li>
 </ul>
 <p>
  In This Role, You Will:
 </p>
 <ul>
  <li>
   Welcome customers and guide them throughout their showroom visit.
  </li>
  <li>
   Understand customer preferences and provide suitable furniture recommendations.
  </li>
  <li>
   Build trust with customers to create long-term relationships.
  </li>
  <li>
   Prepare quotations and follow up to convert inquiries into successful sales.
  </li>
  <li>
   Work closely with different departments to ensure a smooth purchasing and delivery process.
  </li>
  <li>
   Ensure the showroom is always organized and presented to the highest standards.
  </li>
 </ul>
 <p>
  Requirements:
 </p>
 <ul>
  <li>
   2&ndash;5 years of experience in retail, furniture, home d&eacute;cor, or luxury sales.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong customer service mindset.
  </li>
  <li>
   Self-motivated and target-oriented.
  </li>
  <li>
   Good command of English.
  </li>
 </ul>
 <p>
  Why Join Us?
 </p>
 <ul>
  <li>
   Competitive salary package.
  </li>
  <li>
   Rewarding commission structure.
  </li>
  <li>
   Career growth opportunities.
  </li>
  <li>
   Professional and collaborative work environment.
  </li>
 </ul>
 <p>
  📩 To apply, please send your CV to:
 </p>
 <p>
  nada.mostafa@madar-home.com
 </p>
 <p>
  <strong>
   Email Subject:
  </strong>
  Sales
 </p>
</div>


Sales  | New Cairo & 6th of October

PepsiCo

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  We Are PepsiCo
  <br/>
  <br/>
 </strong>
 PepsiCo is a leading name in North Africa&rsquo;s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region.
 <br/>
 <br/>
 <strong>
  Guiding Vision and Regional Impact
  <br/>
  <br/>
 </strong>
 PepsiCo&rsquo;s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.
 <br/>
 <br/>
 <strong>
  Empowering Our People and Communities
  <br/>
  <br/>
 </strong>
 Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.
 <br/>
 <br/>
 <strong>
  Diversity and Inclusion Commitment
  <br/>
  <br/>
 </strong>
 PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedicatio
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervising and planning facilities services such as housekeeping, catering, courier, uniform, consumables, waste disposal, gardening, printings, stationary, water, electricity, gas, telephones,..etc
  </li>
  <li>
   Supervise and control plant annual operating facilities services plan.
  </li>
  <li>
   Managing the day to day housekeeping within the plant.
  </li>
  <li>
   Providing office supplies.
  </li>
  <li>
   Implement Asset management and transfers.
  </li>
  <li>
   Maintain proper transportation shuttle bus management.
  </li>
  <li>
   Supervise Travel logistics through carpool, service cars and car renting, assuring that all T&amp; E local transportation requests are according to T&amp;E Policy
  </li>
  <li>
   Implement Telecommunication infrastructure and mobile telecommunication and modems in accordance to Benefits policy.
  </li>
  <li>
   Ensuring Archiving services are implemented properly.
  </li>
  <li>
   Ensuring emergency cars are in service.
  </li>
  <li>
   Manage the day-to-day Cafeteria operations.
  </li>
  <li>
   Manage the day-to-day clinic operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in any relevant discipline.
  </li>
  <li>
   Minimum of 2 years of experience preferably in FMCG in facilities management.
  </li>
  <li>
   Ability to work on own initiative and within a pressurized environment.
  </li>
  <li>
   Possess leadership abilities and the capability to deal with people at all levels of responsibility.
  </li>
  <li>
   Financial and budgeting knowledge.
  </li>
  <li>
   Excellent customer service, interpersonal and communication skills.
  </li>
  <li>
   Good command of Arabic and English language.
  </li>
  <li>
   Proficient with computer usage of Microsoft office.
  </li>
  <li>
   Problem solving skills.
  </li>
 </ul>
</div>


Facilities Asst Supervisor

MasOrange

<div></div><div><div><div>Location: 6TH OF OCTOBER CITY, EGYPT</div></div><div><div>
Category: Customer Experience &amp; Support</div></div><div><div>
V66XVV86</div></div><div><div>
Regular</div></div><div><div>
Full-time</div></div><div><div>
Orange Egypt</div></div></div><div></div>
<br><div><p><b>Publication date :</b> Dec 22, 2025, 1:03PM</p><p><b>
Purpose of the job</b></p>
<p>
</p><p></p><p>Collecting data on customer's opinion and satisfaction regarding Orange products, features and services to help company determine their position in the marketplace.</p>
<p><b>
Duties and responsibilities</b></p>
<p>
Use the appropriate way whether calls or E-mails to reach the customers and survey their opinion about Orange products, features and services.</p>
<p>
Maintain accurate responses for the surveys and report it on daily basis.</p>
<p>
Build a good image and high reputation for Orange customers through understanding the customers needs and concerns along with transforming the information in a clear and professional way.</p>
<p>
Follow project specifications and extra tasks assigned including the Data Entry of the successful surveys achieved to be prepared for the analysis phase.</p>
<p>
Minimize the response error and maximize the research output.</p>
<p><b>
Job specification</b></p>
<p>
</p><p></p><p>Education</p>
<p>
</p><p></p><ul><li>Bachelor degree from a recognized university.</li></ul>
<p>
</p><p></p><p>Experience</p>
<p>
</p><p></p><ul><li>0-2 years of experience in the same field
</li></ul><p></p><p>Skills and abilities</p>
<p>
</p><p></p><ul><li>Very good English both spoken and written.</li><li>
Good knowledge of Orange internal systems.</li><li>
Good computer skills.</li><li>
Good communication and listening skills.</li><li>
Flexible with working hours.
</li></ul><div><b>At Orange, only your skills matter.
</b></div>
<p>Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.<br>
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.</p></div>

Telemarketing Agent

EVA Pharma

<p></p><div><p><b>Description</b></p><p></p><p>
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
</p><p><b>Job Summary</b> We are seeking a passionate and talented<b> Accountant </b>to join our dynamic team.
</p><p>The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.</p>
Key Responsibilities<ul><li>
Monitor and follow up on outstanding accounts receivable balances across emerging markets, ensuring timely collection within agreed credit terms.</li><li>
Process and reconcile accounts payable invoices, ensuring accuracy and timely payment to vendors and suppliers.</li><li>
Conduct monthly reconciliation of AP/AR sub-ledgers against the general ledger and resolve discrepancies.</li><li>
Coordinate with sales and commercial teams across emerging markets to resolve customer account discrepancies promptly.</li><li>
Prepare and present weekly/monthly aging reports for both payables and receivables to finance management.</li><li>
Ensure compliance with local tax and regulatory requirements across all emerging market jurisdictions.</li><li>
Support month-end and year-end close processes including accruals, provisions, and intercompany reconciliations.</li><li>
Maintain complete and accurate documentation for all AP/AR transactions to ensure audit readiness.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s Degree in Accounting or Finance.
</li></ul><ul><li>Minimum of 1-3 years of relevant AR experience, preferably in the pharmaceutical / FMCG or manufacturing industry.</li><li>
Strong knowledge of accounting principles, standards, and regulations.</li><li>
Proficient in using accounting software and MS Excel. Experience with ERP systems is a plus.</li><li>
Proficiency in both spoken and written English is a must.</li><li>
Strong analytical, problem-solving abilities, and communication skills.</li></ul></div>

Accountant

Ethics HR

<p><b>Job Responsibilities:</b></p><ul><li>Manage and evaluate contracts, lead times, and pricing matrices with the core electrical and smart-device manufacturers in China.</li><li>Monitor global raw material costs (like copper, plastics, and electronics components) to negotiate better terms and anticipate price fluctuations.</li><li>Align purchase orders with sales forecasts and upcoming B2B project timelines to ensure manufacturing schedules in China match Saudi market demands.</li><li>Direct and optimize the shipping pipeline (mainly ocean freight) from Chinese ports to Saudi ports (such as King Abdulaziz Port in Dammam).</li><li>Track and optimize container capacity, freight rates, demurrages, and customs duties to maintain healthy product profit margins.</li><li>Ensure all imported electrical items, lighting, and smart switches comply with Saudi standards</li><li>Analyze historical sales data, B2B pipeline projections, and seasonality to predict exact stocking needs for over 5,000 active SKUs.</li><li>Lead the Sales and Operations Planning (S&amp;OP) process, acting as the bridge between the Sales/Project teams and Procurement to prevent stockouts or dead stock.</li><li>Balance the inventory holding costs against service levels, implementing dynamic reorder points and safety stock formulas.</li><li>Oversee the structural logistics network, ensuring smooth replenishment pipelines between the central Dammam hub, the upcoming Jeddah branch, and the main corporate divisions.</li><li>Establish strict Service Level Agreements (SLAs) for delivering electrical materials directly to large-scale project construction sites on time and in full (OTIF).</li><li>Optimize the company's internal distribution vehicles or manage third-party logistics (3PL) transport providers to ensure cost-effective regional distribution.</li><li>Oversee the integration of Supply Chain modules within the ERP system, connecting purchasing, inventory tracking (WMS), sales orders, and financial data.</li><li>Track, analyze, and present high-level supply chain metrics (e.g., Inventory Turnover Ratio, Cash-to-Cash Cycle Time, Supplier Lead Time Accuracy) to senior corporate leadership.</li></ul><p><b>Job Requirements:</b></p><ul><li>Bachelor Degree from a reputable university.</li><li>Minimum of 15 years' relevant experience.</li><li>Successful track of cost saving initiatives and digital transformation.</li><li>Fluency in English is a must.</li></ul><p>Pay: E&pound;16,162.65 - E&pound;24,687.42 per month</p><p>Work Location: In person</p>

Supply Chain Manager

<p><b>Job Responsibilities:</b></p><ul><li>Handle daily international and domestic hotel reservation requests received from corporate clients, ensuring rapid turnaround times and 100% accuracy.</li><li>Utilize global B2B hotel booking engines, wholesale systems, and direct hotel contracts to secure the most competitive rates and favorable cancellation policies.</li><li>Manage complex booking scenarios, including large group room blocks, long-stay executive accommodations, and VIP/Executive-level premium bookings.</li><li>Arrange auxiliary ground services for corporate travelers, including international/domestic airport transfers, car rentals, meet-and-assist services, and travel insurance.</li><li>Coordinate with the visa handling team or third-party suppliers to guide corporate clients through destination entry requirements and visa processing timelines.</li><li>Liaise directly with hotel reservation and revenue managers to negotiate corporate rates, complimentary upgrades, or waived penalties for high-volume corporate accounts.</li><li>Build and maintain a strong network of domestic and international Destination Management Companies (DMCs) and local service vendors to ensure premium service delivery.</li><li>Review and ensure all bookings adhere strictly to each client's specific internal corporate travel policy (e.g., star-rating limits, maximum nightly allowances).</li><li>Oversee correct billing protocols: issue precise vouchers, track corporate credit usage, verify supplier invoices, and coordinate with the finance department for timely corporate invoicing and payment clearance.</li><li>Proactively resolve operational hurdles, such as overbookings, last-minute cancellations, emergency itinerary changes, or on-ground client complaints.</li></ul><p><b>Job Requirements:</b></p><ul><li>Bachelor&rsquo;s degree from a reputable university; a degree in Tourism and Hotels or Business Administration is highly preferred.</li><li>Minimum 4+ years of proven experience in hotel reservations and tourism operations, specifically within a B2B corporate travel environment.</li><li>Expert-level navigation of major global hotel wholesale platforms (Hotelbeds, WebBeds, TBO, etc.).</li><li>Solid understanding of GDS systems (Amadeus or Sabre) for hotel/car booking modules is a strong plus.</li><li>Fluent in written and spoken Arabic; Excellent/Fluent English is a must for handling international vendor correspondence and multi-national corporate emails.</li><li>High level of commercial acumen, strong negotiation and communication skills, excellent time-management under pressure, and a sharp eye for financial detail.</li></ul><p>Pay: E&pound;6,163.66 - E&pound;17,906.74 per month</p><p>Work Location: In person</p>

Corporate Travel Specialist/Sr. Specialist

Explore 23+ Customer service representitave english in Giza this August. Find roles across top companies and apply now to boost your career.