cib - call center

contact center agent (banking) Jobs in Giza

contact center agent (banking)

contact center technical engineer Jobs in Giza

contact center technical engineer

customer service representative Jobs in Giza

customer service representative

financial account manager (financial services) Jobs in Giza

bank contact center

Aura Communication

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: From E&pound;9,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Bank Contact center

Work wonders 

Job Opportunity &ndash; Contact Center Representative | CIB BankWe are currently hiring Contact Center Representatives to join CIB Bank at Smart Village.Work Conditions:<ul><li>Rotational shifts (24/7)</li><li>Last shift ends at 10 PM for females</li><li>Location: Smart Village</li><li>Transportation provided for all shifts</li><li>2 days off weekly</li></ul>Requirements:<ul><li>Graduates only (Max age: 26)</li><li>No previous experience required</li><li>English level: B1+</li></ul>Benefits:<ul><li>Very Competitive salary</li><li>Medical &amp; social insurance</li><li>Fully paid training</li></ul>Interested candidates can apply or reach out via: 01013282103Job Type: Full-timePay: Up to E&pound;18,000.00 per monthWork Location: In person

CIB - Call Center

<div>
 
 Introduction
 
 
 
 A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You&rsquo;ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you&rsquo;ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You&rsquo;ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
 
 
 
 Your Role And Responsibilities
 
 
 
 The Senior SAP CO Consultant should be highly knowledgeable with required SAP Controlling module business processes, navigation mechanics, and configuration requirements and integration with other modules. This individual will lead practitioners to develop and maintain the configuration and functional design documents and support role-based profile changes. You will be advising client executives and leaders on the benefits delivered by SAP CO, as strategic assets of their broader Finance Transformation.
 
 
 
 Preferred Education
 
 
 
 Bachelor's Degree
 
 
 
 Required Technical And Professional Expertise
 
 
 
 Education &amp; Certification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or Information Technology.
 </li>
 <li>
 SAP FICO certification is a plus.
 
 
 </li>
 </ul>
 Technical Skills
 
 
 <ul>
 <li>
 Strong expertise in SAP FICO modules:
 </li>
 <ul>
 <li>
 FI: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Bank Accounting (BA).
 </li>
 <li>
 CO: Cost Center Accounting (CCA), Profitability Analysis (CO-PA), Profit Center Accounting (PCA), and Internal Orders (IO) and Product Costing (CO-PC) including Material Ledger.
 </li>
 </ul>
 <li>
 Hands-on experience with SAP S/4HANA Finance.
 </li>
 <li>
 Knowledge of tax configuration, bank integrations, and electronic payments.
 </li>
 <li>
 Understanding of ABAP debugging, SAP BW, and SAP Analytics Cloud (SAC) is an advantage.
 </li>
 <li>
 Solid understanding of integration points between FICO and other SAP modules (MM, SD, PP, etc.).
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in SAP FICO across implementation, support, or consulting roles.
 </li>
 <li>
 Strong business process knowledge and business process blue printing experience
 </li>
 <li>
 Proven experience in end-to-end SAP FICO project implementations (full project lifecycle).
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Strong analytical and problem-solving capabilities.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Demonstrated ability to work independently as well as collaboratively in team environments.
 </li>
 <li>
 Coach others, recognize their strengths, and encourage them to take ownership of their personal development.
 
 
 </li>
 </ul>
 
 Preferred Technical And Professional Experience
 
 
 
 <ul>
 <li>
 Knowledge of SAP Central Finance (CFIN).
 </li>
 <li>
 Knowledge of SAP Group Reporting.
 </li>
 </ul>
</div>

Package Consultant-SAP FIN CO

2P Perfect Presentation

<div>
 
 
 Job Description
 
 
 
 As a Contact Center Technical Engineer, you will be responsible for the installation, configuration, maintenance, and support of contact Center solutions to ensure optimal performance and reliability. Your role will involve working closely with clients and internal teams to resolve complex issues, implement new features, and enhance the overall functionality of our contact center systems.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Installation &amp; Configuration:
 
 Deploy and configure contact Center solutions (Avaya, Cisco, Genesys, Verint, Bright Pattern&hellip;) according to client requirements and industry best practices.
 </li>
 <li>
 
 Troubleshooting &amp; Support:
 
 Provide technical support for contact center systems, diagnose and resolve issues promptly to minimize downtime and ensure high service levels.
 </li>
 <li>
 
 System Maintenance:
 
 Perform regular maintenance and updates on contact center systems to ensure they are up-to-date and functioning efficiently.
 </li>
 <li>
 
 Project Implementation:
 
 Collaborate with project managers and stakeholders to implement new projects or upgrades related to contact center technology.
 </li>
 <li>
 
 Documentation:
 
 Maintain detailed documentation of system configurations, troubleshooting procedures, and best practices.
 </li>
 <li>
 
 Training &amp; Support:
 
 Offer training and support to internal teams and clients on the usage and troubleshooting of contact center systems.
 </li>
 <li>
 
 Performance Monitoring:
 
 Monitor system performance and provide recommendations for improvements to enhance system efficiency and reliability.
 </li>
 <li>
 
 Collaboration:
 
 Work with vendors and third-party service providers to resolve issues and implement new solutions as needed.
 </li>
 <li>
 
 Compliance &amp; Security:
 
 Ensure that all contact center systems comply with industry standards and security policies.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Proven experience (typically 3-5 years) as a Contact Center Technical Engineer or in a similar role, with hands-on experience in Avaya, Cisco, Genesys, and/or Verint contact center solutions.
 </li>
 <li>
 Demonstrated experience in installing, configuring, and troubleshooting contact center hardware and software.
 </li>
 <li>
 Experience with network technologies and integration related to contact center systems.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 
 Contact Center Solutions:
 
 Proficient in Avaya, Cisco, Genesys, and Verint systems.
 </li>
 <li>
 
 Networking:
 
 Strong understanding of networking protocols and concepts (e.g., TCP/IP, DNS, DHCP, VPN).
 </li>
 <li>
 
 Operating Systems:
 
 Experience with Windows Server, Linux, and other relevant operating systems.
 </li>
 <li>
 
 Scripting/Programming:
 
 Familiarity with scripting languages (e.g., PowerShell, Python) for automation and troubleshooting.
 </li>
 <li>
 
 Database Knowledge:
 
 Understanding of databases and SQL for managing and querying contact center databases.
 </li>
 </ul>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 Relevant certifications in Avaya, Cisco, Genesys, or Verint (e.g., Avaya ACE, Cisco CCNP, Genesys Certified Professional).
 </li>
 </ul>
 
 
</div>

Contact Center Technical Engineer

Mazeed

<div><h2 class="jobSectionHeader">About us</h2>
mazeed is a financial management platform that helps businesses automate accounting, simplify tax compliance, and stay ready for e-invoicing through a combination of localized software (SaaS) and Finance-as-a-Service (FaaS). We work with SMEs and growing companies across the GCC, enabling them to operate with clarity, control, and confidence.
We are building the infrastructure for the next phase of financial compliance and digital transformation in the region, with a strong focus on e-invoicing and scalable financial operations<h2 class="jobSectionHeader">
Job Purpose</h2>
The Financial Account Manager leads the financial delivery for assigned clients, ensuring accurate, timely, and compliant reporting. They oversee onboarding, manage invoicing and collections, and coordinate the preparation and presentation of financial reports. In parallel, they maintain strong client relationships, handle ongoing support and communication, and contribute to business growth by identifying upsell and cross-sell opportunities.
Note: this role supports overseas clients and may align with client market calendars and public holidays to ensure continuity of service and operational effectiveness.<h2 class="jobSectionHeader">
Primary Responsibilities</h2><ul><li>
Act as the primary financial advisor for a portfolio of clients, overseeing end-to-end financial service delivery.</li><li>
Present and explain financial reports to clients, respond to queries, and ensure accuracy and relevance.</li><li>
Represent the company in high-level client meetings and planning sessions, strengthening trust and long-term relationships.</li><li>
Lead onboarding for new clients: system setup, document collection, and service kickoff.</li><li>
Oversee daily accounting activities (journal entries, reconciliations, AP/AR), ensuring local compliance (UAE/KSA).</li><li>
Lead month-end and quarter-end closings, posting adjustments and delivering accurate draft financials.</li><li>
Finalize financial reports: income statements, balance sheets, cash flow statements, and supporting schedules.</li><li>
Review and reconcile bank accounts, intercompany balances, receivables, and payables monthly.</li><li>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the UAE and KSA.</li><li>
Collaborate with assigned Accountants to ensure data accuracy and timely reporting.</li><li>
Collaborate closely with the Tax team to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</li><li>
Own billing preparation and ensure invoice accuracy before release; follow up on collections.</li><li>
Identify upselling and cross-selling opportunities through close client interaction and awareness of service needs.</li><li>
Respond to client operational queries and escalate strategic issues to the Financial Services Manager when needed.</li><li>
Mentor and review work prepared by Accountants, offering technical support and quality checks.</li><li>
Propose and implement process improvements; help document SOPs and optimize tool usage.</li><li>
Support ad-hoc tasks (e.g., budget vs. actual, backlog, inventory management, etc.).</li><li>
Promote operational excellence by training junior staff and supporting system/process upgrades.</li></ul><h2 class="jobSectionHeader">
Core Values</h2>
Being a mazeeder, our promise to customers, internal teams, HR and Leadership is to demonstrate our core values in our daily interactions and quality of work:<ul><li>
Integrity</li><li>
Customer Obsession</li><li>
Simplicity</li><li>
Growth Mindset</li><li>
Innovation</li><li>
Empowerment</li></ul><h4 class="jobSectionHeader">
Essential Skills and Qualifications</h4><ul><li>
Bachelor&rsquo;s degree in Accounting or Finance (or related field).</li><li>
Additional certifications e.g., IFRS, CA, CPA Part-qualified are a plus</li><li>
5&ndash;7 years of hands-on accounting experience, preferably in a client-servicing or outsourced finance role.</li><li>
Experience managing a portfolio of SME clients is highly desirable</li><li>
Strong proficiency in accounting software.</li><li>
Comfortable working with trial balances, bank reconciliations, AP/AR, and generating financial reports Good command of Excel or Google Sheets (pivot tables, basic formulas, VLOOKUP, etc.)</li><li>
Ability to handle day-to-day communication with clients confidently and professionally Experience presenting financials and answering client queries related to reports or bookkeeping</li><li>
Highly organized and capable of managing multiple client accounts</li><li>
Strong attention to detail and sense of accountability for report accuracy and timelines</li><li>
Fluency in English (B2+) is required.</li></ul></div>

Financial Account Manager (Financial Services)

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 About The Role
 
 
 
 As an English Teammate, you will be the first point of contact for our customers, providing excellent support and ensuring a positive experience. This role requires strong communication skills and a passion for problem-solving.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to customers via written and verbal communication channels (e.g., chat, email, or phone).
 </li>
 <li>
 Diagnose, troubleshoot, and resolve customer issues accurately and efficiently.
 </li>
 <li>
 Maintain a high level of customer satisfaction in line with company and client quality standards.
 </li>
 <li>
 Document all customer interactions and resolutions accurately in the CRM system.
 </li>
 <li>
 Collaborate with internal teams to escalate and resolve complex issues.
 </li>
 <li>
 Adhere to all company policies, procedures, and security protocols.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a customer service, BPO, or contact center environment is preferred.
 </li>
 <li>
 Strong verbal and written communication skills in English.
 </li>
 <ul>
 <li>
 The client's minimum requirement for the English language is B2.
 </li>
 </ul>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 <li>
 Proficiency with desktop applications, including web browsers and email.
 </li>
 <li>
 Experience in content moderation is a plus .
 
 </li>
 </ul>
 
 Schedule &amp; Logistics
 
 
 
 <ul>
 <li>
 The role may require shifts outside of standard business hours, including nights and weekends.
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2512_17021
 
 
 Posted At: Wed Dec 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Teammate (Voice)

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 Mohandessin (On-site)
 </li>
 <li>
 
 Shifts:
 
 24/7 Rotational with rotational days off
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduates
 </li>
 <li>
 English level: B2
 </li>
 <li>
 Previous Customer Service experience from 1 to 2 years is a must.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Gross Salary:
 
 based on experience
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 </ul>
 
 
</div>

Contact Center Agent (Banking)

Explore 27+ Bank contact center in Giza this April. Find roles across top companies and apply now to boost your career.