bank call center (english account) Jobs in Giza

bank call center (english account)

call center representative

cash management manager

contact center agent (banking) Jobs in Giza

contact center agent (banking)

contact center technical engineer Jobs in Giza

contact center technical engineer

bank contact center

Aura Communication

<ul><li><b>Company Description</b></li></ul><p>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.</p><ul><li><b>Role Description</b></li></ul><p>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.</p><p>This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.</p><ul><li><b>Qualifications</b></li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul><p>Pay: E&pound;18,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Bank Contact center

<ul><li><b>Company Description</b></li></ul><p>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.</p><ul><li><b>Role Description</b></li></ul><p>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.</p><p>This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.</p><ul><li><b>Qualifications</b></li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul><p>Pay: From E&pound;9,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

2P Perfect Presentation

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  As a Contact Center Technical Engineer, you will be responsible for the installation, configuration, maintenance, and support of contact Center solutions to ensure optimal performance and reliability. Your role will involve working closely with clients and internal teams to resolve complex issues, implement new features, and enhance the overall functionality of our contact center systems.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Installation &amp; Configuration:
   </strong>
   Deploy and configure contact Center solutions (Avaya, Cisco, Genesys, Verint, Bright Pattern&hellip;) according to client requirements and industry best practices.
  </li>
  <li>
   <strong>
    Troubleshooting &amp; Support:
   </strong>
   Provide technical support for contact center systems, diagnose and resolve issues promptly to minimize downtime and ensure high service levels.
  </li>
  <li>
   <strong>
    System Maintenance:
   </strong>
   Perform regular maintenance and updates on contact center systems to ensure they are up-to-date and functioning efficiently.
  </li>
  <li>
   <strong>
    Project Implementation:
   </strong>
   Collaborate with project managers and stakeholders to implement new projects or upgrades related to contact center technology.
  </li>
  <li>
   <strong>
    Documentation:
   </strong>
   Maintain detailed documentation of system configurations, troubleshooting procedures, and best practices.
  </li>
  <li>
   <strong>
    Training &amp; Support:
   </strong>
   Offer training and support to internal teams and clients on the usage and troubleshooting of contact center systems.
  </li>
  <li>
   <strong>
    Performance Monitoring:
   </strong>
   Monitor system performance and provide recommendations for improvements to enhance system efficiency and reliability.
  </li>
  <li>
   <strong>
    Collaboration:
   </strong>
   Work with vendors and third-party service providers to resolve issues and implement new solutions as needed.
  </li>
  <li>
   <strong>
    Compliance &amp; Security:
   </strong>
   Ensure that all contact center systems comply with industry standards and security policies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements
  </strong>
 </p>
 <p>
  <strong>
   Educational Background:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  </li>
 </ul>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Proven experience (typically 3-5 years) as a Contact Center Technical Engineer or in a similar role, with hands-on experience in Avaya, Cisco, Genesys, and/or Verint contact center solutions.
  </li>
  <li>
   Demonstrated experience in installing, configuring, and troubleshooting contact center hardware and software.
  </li>
  <li>
   Experience with network technologies and integration related to contact center systems.
  </li>
 </ul>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Contact Center Solutions:
   </strong>
   Proficient in Avaya, Cisco, Genesys, and Verint systems.
  </li>
  <li>
   <strong>
    Networking:
   </strong>
   Strong understanding of networking protocols and concepts (e.g., TCP/IP, DNS, DHCP, VPN).
  </li>
  <li>
   <strong>
    Operating Systems:
   </strong>
   Experience with Windows Server, Linux, and other relevant operating systems.
  </li>
  <li>
   <strong>
    Scripting/Programming:
   </strong>
   Familiarity with scripting languages (e.g., PowerShell, Python) for automation and troubleshooting.
  </li>
  <li>
   <strong>
    Database Knowledge:
   </strong>
   Understanding of databases and SQL for managing and querying contact center databases.
  </li>
 </ul>
 <p>
  <strong>
   Certifications (Preferred):
  </strong>
 </p>
 <ul>
  <li>
   Relevant certifications in Avaya, Cisco, Genesys, or Verint (e.g., Avaya ACE, Cisco CCNP, Genesys Certified Professional).
  </li>
 </ul>
 <p>
 </p>
</div>


Contact Center Technical Engineer

HSBC

<div>
 <p>
  <strong>
   Why join us
  </strong>
 </p>
 <p>
  To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 </p>
 <p>
  <strong>
   What you will do
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
  </li>
  <li>
   Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
  </li>
  <li>
   Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
  </li>
  <li>
   Receive/make calls/Emails from/to customers (internal/ external)
  </li>
  <li>
   Act effectively on all customer feedback.
  </li>
  <li>
   Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
  </li>
  <li>
   Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
  </li>
  <li>
   Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
  </li>
 </ul>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Fluent in English and French is a must
  </li>
  <li>
   Previous Experience in customer facing roles
  </li>
  <li>
   Exceptional Client focus and orientation
  </li>
  <li>
   Interpersonal, verbal and written communication skills.
  </li>
  <li>
   Ability to communicate efficiently with local and global teams
  </li>
  <li>
   Excellent organizational and time management skills
  </li>
  <li>
   Ability to multi-task, depending on the criticality of the tasks.
  </li>
  <li>
   Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
  </li>
 </ul>
 <p>
  <strong>
   <em>
   </em>
  </strong>
 </p>
 <p>
  <strong>
   What additional skills will be good to have?
  </strong>
 </p>
 <ul>
  <li>
   Experience and proficiency with web-based technologies.
  </li>
  <li>
   Position requires technical knowledge where GPS experience is asset.
  </li>
  <li>
   MS office.
  </li>
  <li>
   MI and Reporting/ Real time management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 </p>
 <p>
 </p>
</div>


Client Service Specialist - FRENCH IS A MUST

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><b><br>
JOB PURPOSE:</b><br>
To provide advanced and highly efficient technical &amp; functional support for all production<br>
applications.</p>
<p><b>
KEY ACCOUNTABILITIES:</b><br>
1. Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close<br>
and reply to customer and user issues.<br>
2. Support the Senior Officer with analysing and diagnosing the technical problems in the supported applications in<br>
the production environment.<br>
3. Being on-call out of working hours for urgent system problems.<br>
4. Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain<br>
tracking history.<br>
5. Perform the required deployments and prepare the change requests related to in-domain Apps and share them<br>
with the Senior Officer to ensure deployments are done with no issues via performing the needed post production<br>
checks.<br>
6. Install software updates and new releases for the supported applications and terminals to avoid any service<br>
interruption and the maximum acceptance.<br>
7. Handle Automations for the manual tasks and handover to operations teams<br>
8. Empower First Call resolution though User Empowerment through Self Services for both service desk and<br>
customer care / call center; if applicable.<br>
9. Troubleshoot and perform root cause analysis of all reported problems over the supported applications and share<br>
it with the Senior Officer to take it forward.<br>
10. Apply and test the fixes received from the vendor over test environment to ensure that issue is recovered.<br>
11. Assist the Senior Officer in Sharing all changes, enhancements and projects in-domain by attending business and<br>
technical training and to receive handover from implementation teams to be able to perform its production support.<br>
Commercial International Bank<br>
12. Maintaining and updating technical documents and procedures</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications</b><br>
 Bachelor&rsquo;s degree in Engineering, Computer science or equivalent<br>
 Minimum 2 years of experience in Information Technology field for the Officer<br>
<b>Skills</b><br>
 Very good command of written and spoken English Language<br>
 Good Analytical skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

INTEGRATION & MIDDLEWARE SUPPORT OFFICER

Axios International

<div><div><b>Position Purpose:</b></div><div>
The Recruitment &amp; HR Associate will manage day-to-day recruitment operations for the Egypt office, acting as a key point of contact for Hiring Managers and the HR team. The role owns the delivery and quality of recruitment, onboarding, and key HR operational cycles across assigned regions or functions.</div><div></div><div><br>
The position serves as a subject matter reference for operational HR processes, provides advisory support to line managers, oversees HR systems and data integrity, and ensures the effective execution of performance management and learning initiatives.</div><div></div><div><b><br>
Duties and Responsibilities:</b></div><div><b>
Recruitment:</b></div><ul><li>
Own end-to-end recruitment execution for assigned roles, ensuring adherence to SOPPs and agreed timelines.</li><li>
Manage and maintain job postings and advertisements to support effective candidate sourcing.</li><li>
Independently assess applications and shortlist candidates against defined criteria.</li><li>
Conduct screening interviews with shortlisted candidates, assessing suitability and meeting agreed screening targets.</li><li>
Manage interview coordination across departments, including complex scheduling and last-minute changes.</li><li>
Ensure Hiring Managers have continuous access to accurate interview schedules, candidate profiles, and materials.</li><li>
Act as the primary point of contact for candidates throughout the recruitment lifecycle.</li><li>
Ensure candidates receive clear, timely communication and updates at each recruitment stage.</li><li>
Communicate interview outcomes, feedback, and next steps in alignment with HR and Hiring Manager decisions.</li></ul><div><b>
Onboarding:</b></div><ul><li>
Manage the administrative onboarding process for new joiners in coordination with HR and relevant stakeholders.</li><li>
Ensure new hires are fully briefed on joining details prior to start dates.</li><li>
Coordinate and oversee induction activities, including IT access, materials, and onsite readiness.</li><li>
Support new hires with onboarding information related to company policies, procedures, and culture.</li><li>
Manage onboarding-related activities on e-learning platforms, including enrollment, user support, and reporting.</li></ul><div><b>
HR &amp; Operations:</b></div><ul><li>
Handle HR-related inquiries from employees and stakeholders independently and professionally.</li><li>
Prepare HR letters and documentation, including employment verification and standard correspondence.</li><li>
Support line managers throughout probation periods by providing guidance on processes, timelines, and documentation.</li><li>
Ensure HR communications and policy updates are shared accurately and on time.</li></ul><div><b>
HR Systems &amp; Data Governance:</b></div><ul><li>
Ensure accurate and timely updating of employee data in HR systems, including MOL, payroll, and bank information.</li><li>
Maintain organized and compliant HR records, ensuring confidentiality and data integrity at all times.</li></ul><div><b>
Learning &amp; Development Support:</b></div><div>
Coordinate learning and development administration activities, including training tracking and reporting.</div><div></div><div><b><br>
Educational Background and Experience:</b></div><ul><li>
+2 years of experience in a busy administrative or scheduling environment is ideal.</li><li>
Recruitment and HR Operations experience is essential.</li><li>
Understanding of sourcing and recruiting techniques.</li><li>
Fluency in written and spoken English is required.</li><li>
BSc/BA in HR, administration or other field</li></ul></div>

HR Associate

Talaat Moustafa Group

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The
  <strong>
   Investment Manager
  </strong>
  leads the financial and operating oversight of a high-value real estate portfolio (EGP 40&ndash;50 Bn). Acting as the primary liaison between third-party investors and the organization, this role ensures portfolio targets are met through advanced modeling, strategic risk mitigation, and disciplined reporting.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Strategic Oversight:
   </strong>
   Monitor a diversified real estate portfolio (EGP 200 Bn+ revenue target) against business plans and contractual obligations.
  </li>
  <li>
   <strong>
    Asset Optimization:
   </strong>
   Identify value-enhancement opportunities and drive performance initiatives across all assets.
  </li>
  <li>
   <strong>
    Due Diligence:
   </strong>
   Lead comprehensive due diligence processes for new investments and identify potential risks.
  </li>
  <li>
   <strong>
    Advanced Analysis:
   </strong>
   Create and maintain sensitivity and scenario models (e.g., interest rate hikes, revenue declines) to project IRR and cash flow.
  </li>
  <li>
   <strong>
    Reporting Discipline:
   </strong>
   Prepare weekly and monthly financial reports regarding debt servicing and equity needs.
  </li>
  <li>
   <strong>
    Daily Accountability:
   </strong>
   <strong>
    Submit consistent daily activity summaries and progress reports
   </strong>
   to ensure total transparency on task evolution.
  </li>
  <li>
   <strong>
    Executive Dashboards:
   </strong>
   Develop KPI summary sheets to facilitate rapid, data-driven decision-making for senior leadership.
  </li>
  <li>
   <strong>
    Internal/External Liaison:
   </strong>
   Serve as the "key person" and main point of contact for banks, investors, and internal departments.
  </li>
  <li>
   <strong>
    Executive Presentation:
   </strong>
   Present "red flag" reports and value-unlocking ideas directly to the Department Head and CEO.
  </li>
  <li>
   <strong>
    Hiring Pipeline Integration:
   </strong>
   For relevant recruitment projects, ensure that
   <strong>
    once a caliber has completed all interview stages, they are added immediately to the CEO review list
   </strong>
   for final approval.
  </li>
  <li>
   <strong>
    Contractual Mastery:
   </strong>
   Interpret Asset Management and Sale Agreements; provide guidance to other departments based on legal obligations.
  </li>
  <li>
   <strong>
    Governance:
   </strong>
   Ensure all investment activities and hiring requests strictly align with internal approval frameworks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Candidate Profile:
  </strong>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Expertise:
   </strong>
   8&ndash;12 years of experience in Investment Banking, Corporate Finance, or Bank Corporate Credit.
  </li>
  <li>
   <strong>
    Technical Proficiency:
   </strong>
   Expert-level financial modeling and analytical skills are mandatory.
  </li>
  <li>
   <strong>
    Communication:
   </strong>
   Exceptional ability to deal with stakeholders; must be comfortable and effective in high-stakes meetings.
  </li>
 </ul>
 <p>
  <strong>
   Personal Attributes
  </strong>
 </p>
 <ul>
  <li>
   A self-starter who shows high initiative and a willingness to master the mechanics of complex deals quickly.
  </li>
  <li>
   Must be highly disciplined regarding reporting cadences and administrative follow-ups.
  </li>
  <li>
   Strong work ethics and the ability to meet tight deadlines under pressure.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <ul>
  <li>
   A high-visibility leadership role within the Investment Banking department.
  </li>
  <li>
   Oversight of one of the largest real estate funding portfolios in the region.
  </li>
 </ul>
</div>


Investment Banking Manager

Explore 58+ Bank contact center in Giza this May. Find roles across top companies and apply now to boost your career.

58 bank contact center jobs In Giza

Bank Contact center

Bank Contact center

Contact Center Technical Engineer

Client Service Specialist - FRENCH IS A MUST

INTEGRATION & MIDDLEWARE SUPPORT OFFICER

HR Associate

Investment Banking Manager