accountant technical support

contact center agent (banking) Jobs in Giza

contact center agent (banking)

customer service representative Jobs in Giza

customer service representative

customer service representitave - english Jobs in Giza

customer service specialist

bank contact center

QNB Egypt

<div>
 
 Responsible for monitoring and controlling price negotiations, deliveries, and conditions of products with vendors/suppliers in order to obtain favorable terms for QNB. In addition, supervise on the &ldquo;Procure to Pay Cycle&rdquo;
 
 
 
 
 
 
 Duties &amp; Responsibilities
 
 :
 
 
 1. Lead the process of selecting vendors/suppliers in coordination with I Procurement &amp; Suppliers Registration team after comparing proposed offers.
 
 
 2. Evaluate vendors/suppliers&rsquo; commercial offers according to predefined qualitative and quantitative criteria.
 
 
 3. Participate in decision making in regards of choosing the most convenient vendor/supplier after comparing proposed offers.
 
 
 4. Participate in the process of evaluating sales representatives of manufacturers, wholesalers, and agents, appraising their commodities, discussing their business facilities and judging their ability to meet the bank purchase requirements.
 
 
 5. Coordinate with Tenders Management and Contracts team in deciding on terms and conditions of services and products contracts.
 
 
 6. Review invoices submitted to Billing team and ensure that all the required documents are included.
 
 
 7. Supervise on the preparation of Request for Proposal (RFP), Purchase Order (PO), Call for tender and dispatches to selected vendors by e-mail.
 
 
 8. Manage all purchasing agreements and deals related to Assets, Logistics materials, Marketing and Communication products such as stationary, office equipment, generators, premises furniture, marketing giveaways and prints, etc.
 
 
 9. Monitor the process of handling gift purchases in coordination with concerned business lines.
 
 
 10. Ensure that bank donations are handled efficiently based on the Top Management recommendations.
 
 
 11. Review and validate the Purchase Orders that have been prepared by the Procurement team and ensure their compliance with purchasing policy and procedures.
 
 
 12. Review reports prepared by subordinates regarding cost and prices breakdowns on quarterly basis.
 
 
 13. Review suppliers report prepared by the Procurement executives and participate in decision making regarding imposing penalties on supplier.
 
 
 14. Ensure that all complaints that may raise concerning delivery are handled efficiently.
 
 
 15. Assist in resolving problems/difficulties notified by supplier in coordination with I-Procurement and Suppliers&rsquo; Registration Team
 
 
 16. Mentor and advise subordinates whenever needed and ensure smooth workflow.
 
 
 17. Ensure the correct functioning and implementation of the permanent supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 18. Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as International Standards.
 
 
 
 
 
 
 Experience:
 
 
 
 Minimum 5 years of experience in Purchasing and/or Supply Chain Management
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent planning, negotiation, and organizational skills
 </li>
 <li>
 Excellent analytical skills of financial information
 </li>
 <li>
 Independent, affirmative, sharp and focused
 </li>
 <li>
 Ability to work under pressure and within a team
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 <li>
 Very good computer knowledge
 </li>
 </ul>
 
 
 
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Based in QNB Head Office (Mohandeseen)
 </li>
 <li>
 Requires meeting with Service Suppliers and Vendors
 </li>
 </ul>
</div>

Product Procurement Team Leader/Lead

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 A Subject Matter Expert (SME) is the definitive authority and go-to resource within the call center operation, possessing deep, specialized knowledge of a particular product, service, system, or business process. This role is crucial for resolving complex customer issues, driving continuous process improvement, and ensuring high service quality through knowledge transfer and agent mentorship. The typical support ratio for this role is often around 1 SME for every 15-20 agents .
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Knowledge and Issue Resolution
 </li>
 <ul>
 <li>
 Serve as the primary escalation point for complex or "Tier 2/3" customer queries and issues that frontline agents (L1) are unable to resolve .
 </li>
 <li>
 Troubleshoot operational challenges, analyze problems, identify root causes, and propose effective, timely solutions .
 </li>
 <li>
 Apply niche knowledge and deep understanding to resolve issues related to project deliverables or specific areas of expertise .
 </li>
 <li>
 Ensure all deliverables and information provided are correct, accurate, and comply with company policies, regulations, and best practices .
 </li>
 </ul>
 <li>
 Training and Mentorship
 </li>
 <ul>
 <li>
 Provide essential training, guidance, and support to team members, especially new hires, and coach them on performance and adherence to established policies .
 </li>
 <li>
 Act as a mentor to less experienced agents, sharing knowledge and experience to upskill the entire team .
 </li>
 <li>
 Responsible for creating, reviewing, and updating training manuals, job aids, and the team's internal knowledge base to reflect the latest process changes and client updates .
 </li>
 </ul>
 <li>
 Process Improvement and Documentation
 </li>
 <ul>
 <li>
 Lead process innovation by identifying opportunities for streamlining processes, enhancing productivity, and optimizing overall BPO performance .
 </li>
 <li>
 Support the creation and definition of business rules, standards, operating procedures, and performance objectives/benchmarks .
 </li>
 <li>
 Gather and analyze relevant data to discover, track, and report on operational trends .
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Collaboration and Communication
 </li>
 <ul>
 <li>
 Effectively communicate complex technical concepts and nuances into simple, clear, and understandable terms for diverse audiences, including agents, management, stakeholders, and clients .
 </li>
 <li>
 Partner with other business leaders, such as Training and Quality Assurance, to ensure alignment on content and new hire performance .
 
 </li>
 </ul>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Experience: Typically requires a minimum of 1-2 years of experience as a high-performing agent or in a dedicated SME role within a call center environment .
 </li>
 <li>
 Education: Post-secondary education is often an asset .
 </li>
 <li>
 Technical Proficiency: Expert-level knowledge of the product, service, and systems (e.g., CRM, telephony platforms) used by agents .
 </li>
 <li>
 Language Skills: A minimum level C1 English proficiency is often required for SMEs, in addition to native or high proficiency in the campaign-specific language .
 </li>
 <li>
 Core Competencies:
 </li>
 <ul>
 <li>
 Exceptional communication and presentation skills .
 </li>
 <li>
 Strong analytical and critical thinking skills for problem-solving and process assessment .
 </li>
 <li>
 Ability to work under tight deadlines and maintain focus on objectives .
 </li>
 <li>
 Proven ability to coach, motivate, and mentor team members .
 </li>
 <li>
 Extreme patience and high energy to keep teams motivated and engaged .
 
 </li>
 </ul>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2604_5281
 
 
 Posted At: Wed Apr 15 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

SME (English)

Amazon

<div>
 
 Description
 
 
 
 Amazon is seeking a dynamic and customer-obsessed Supervisors to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfilment Enter) environments. This role will encompass responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape. You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement. This is an opportunity to make history with one of the world's largest and most innovative companies, shaping the future of operations and logistics.
 
 
 Key job responsibilities
 
 
 Operational Leadership: Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Assistants, Delivery Service Providers, and Associates (ranging from approximately 30-40). This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.
 
 
 Team Management: Lead, train, and develop high-performing teams. Foster a positive and motivating work environment, driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.
 
 
 Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues, and implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.
 
 
 Process Improvement: Identify opportunities to streamline and improve processes. Find practical and simple solutions to complex problems without compromising quality or functionality. Utilize problem-solving and analytical skills to drive Dive Deep analyses and implement process enhancements. Become a subject matter expert on core operational processes.
 
 
 Communication &amp; Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices. Manage external agency relationships and performance.
 
 
 Problem Solving &amp; Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.
 
 
 Technology &amp; Tools: Continuously utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed. Support the rollout and implementation of new systems and processes, gathering feedback and providing support.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience managing teams
 </li>
 <li>
 Experience with planning, performance metrics, and process improvement
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics
 </li>
 <li>
 Experience with data analysis
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A10413292
</div>

Logistics Supervisor, AMZL

Riseup Group

Role OverviewWe are looking for a high-energy, process-driven Mass Hiring Recruiter to join our recruitment and outsourcing agency. In this role, you won't just be filling seats; you&rsquo;ll be the engine driving growth for our diverse portfolio of clients. You will manage end-to-end high-volume recruitment cycles, ensuring a steady pipeline of qualified talent for various industries (BPO, Retail, FMCG, etc.) while maintaining a top-tier candidate experience.Key Responsibilities<ul><li>High-Volume Sourcing: Utilize diverse channels (social media, job portals, niche groups, and referrals) to generate a massive influx of candidates.</li><li>Screening &amp; Selection: Conduct rapid-fire phone interviews, group assessments, and technical screenings to identify the best fits for multiple client profiles simultaneously.</li><li>Client Management: Act as the primary point of contact for outsourcing clients to understand their specific volume needs, timelines, and SLAs.</li><li>Pipeline Management: Maintain an organized, &quot;warm&quot; database of candidates to ensure 24-hour turnaround times for urgent hiring requests.</li><li>Onboarding Coordination: Work closely with the operations and HR teams to ensure candidates transition smoothly from &quot;Hired&quot; to &quot;Onboarded.&quot;</li><li>Reporting: Track and report on recruitment metrics (Time-to-Hire, Cost-per-Hire, and Funnel Conversion rates) to the Recruitment Manager.</li></ul>Required Qualifications<ul><li>Experience: At least 3 years of proven experience specifically in Mass Hiring or Volume Recruitment (Agency background is a huge plus).</li><li>Market Knowledge: Deep understanding of the Egyptian labour market and high-volume sourcing techniques.</li><li>Tech Savvy: Proficiency with ATS (Applicant Tracking Systems), Excel, and digital sourcing tools.</li><li>Communication: Excellent verbal and written communication skills in Arabic and English.</li><li>Resilience: Ability to thrive in a fast-paced environment with shifting priorities and tight deadlines.</li></ul>Why Join Us?<ul><li>Hybrid Flexibility: Enjoy a mix of office life in our Sheikh Zayed hub from Sunday to Wednesday and the comfort of working from home on Thursday for full-time, 2-day office and 3 days from home for part-time.</li><li>Diverse Portfolio: Gain exposure to various industries and multinational clients.</li><li>Growth Potential: As a key player in an outsourcing agency, your impact is visible and rewarded.</li></ul>The &quot;Vibe&quot; Check<ul><li>We aren't looking for a traditional &quot;9-to-5&quot; bureaucrat. We need a hustler who loves the thrill of hitting targets and finds creative ways to reach candidates where they are. If you can spot a &quot;star&quot; in a stack of a hundred CVs and keep your cool when a client asks for 50 people by Monday, you&rsquo;re exactly who we need.</li></ul>Application Question(s):<ul><li>What is the highest number of positions you have filled in a single month? Briefly describe the industry and the sourcing strategy you used to achieve this.</li><li>Do you have at least 3 years of proven experience in mass hiring or volume recruitment, preferably within an agency background?</li><li>What type of employment are you seeking and what is your requested salary for it? Full-time, Part-time, Freelance.</li><li>Beyond LinkedIn and standard job boards, what specific unconventional channels or tools have you used to source 100+ candidates in a short timeframe?</li><li>Rate your English from 1 to 5.</li></ul>Work Location: In person

Mass Hiring Recruiter

Explore 4+ Bank contact center in Giza this July. Find roles across top companies and apply now to boost your career.

4 bank contact center jobs In Giza

Product Procurement Team Leader/Lead

SME (English)

Logistics Supervisor, AMZL

Mass Hiring Recruiter