telesales agent

cib call center

contact center agent (banking) Jobs in Giza

contact center agent (banking)

contact center inbound agent | outsource Jobs in Giza

contact center inbound agent | outsource

core banking specialist

bank contact center

CIB BANK

<ul><li><b>Company Description</b></li></ul><p>CIB is one of Egypt&rsquo;s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development.</p><p><b>Role Description</b></p><p>The Contact Center Representative is a full-time, on-site role based in 6th of October. This opportunity is ideal for fresh graduates looking to start their career in the banking sector. The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication.</p><p>The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment.</p><p><b>Working hours and days off are rotational shifts.</b></p><p><b>Qualifications</b></p><ul><li>Graduates only</li><li>Bachelor&rsquo;s degree is required</li><li>English level: B2 or higher</li><li>Strong communication and problem-solving skills</li><li>Presentable and customer-oriented personality</li></ul><p><b>What We Offer</b></p><ul><li>Medical Insurance</li><li>Social Insurance</li><li>Profit Sharing</li><li>Transportation Provided</li><li>Attractive Salary Package</li><li>Rotational Shifts</li><li>Career Growth Opportunities</li></ul><p>Pay: E&pound;21,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><ul><li>Does your Mother hold a university degree?</li></ul><ul><li>Does your father hold a university degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

CIB Call center

Mars EC

<p>Technical Support Specialist</p><p>We are looking for a Technical Support Specialist who is passionate about technology and enjoys helping customers solve technical issues. The ideal candidate is an excellent communicator with strong analytical skills, a customer-first mindset, and the ability to troubleshoot a wide range of technology-related problems efficiently.</p><p>Key Responsibilities</p><p>Provide technical support to customers via phone, email, and chat.</p><p>Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner.</p><p>Guide customers through step-by-step solutions for hardware, software, and connected device issues.</p><p>Escalate complex technical problems when necessary while ensuring proper follow-up.</p><p>Document customer interactions and technical solutions accurately.</p><p>Maintain a high level of customer satisfaction by delivering exceptional service.</p><p>Stay up to date with product knowledge, troubleshooting procedures, and new technologies.</p><p>Requirements</p><p>Clear and highly understandable spoken English, ideally with little to no noticeable accent.</p><p>Strong troubleshooting and problem-solving skills with the ability to identify root causes and resolve technical issues efficiently.</p><p>Previous experience troubleshooting smart devices, consumer electronics, IoT products, or other technology products is highly preferred.</p><p>Candidates with an engineering degree or other technical educational background will be given priority.</p><p>Excellent customer service skills with strong empathy, logical thinking, and structured communication abilities.</p><p>Ability to explain technical concepts in a simple and customer-friendly manner.</p><p>Strong attention to detail and the ability to work effectively in a fast-paced environment.</p><p>Comfortable using multiple software tools and support platforms simultaneously.</p><p>Ability to work independently as well as collaboratively within a team.</p><p>Preferred Qualifications</p><p>Previous experience in a technical support or help desk role.</p><p>Familiarity with troubleshooting mobile devices, smart home products, networking, or consumer electronics.</p><p>Experience working in a customer support or contact center environment is an advantage.</p><p>What We Offer</p><p>Competitive salary and performance-based incentives.</p><p>Comprehensive training and continuous professional development.</p><p>Career growth opportunities within a dynamic and supportive team.</p><p>A collaborative work environment focused on learning and innovation.</p><p>If you have a passion for technology, enjoy solving complex problems, and are committed to delivering outstanding customer experiences, we'd love to hear from you. Apply today and become part of our growing technical support team.</p><p>Pay: From E&pound;16,000.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

Proleaders Company - شركة نخبة القادة

<div>
 <strong>
  Company Description
 </strong>
 Proleaders Company &ndash; شركة نخبة القادة is a training solutions provider dedicated to empowering individuals and organizations through tailored learning programs. The company designs innovative and effective training that aligns with labor market needs and supports learners in achieving their professional and educational goals. Its expert trainers bring extensive experience across linguistic, administrative, and technical fields, delivering knowledge in an interactive and engaging way. All programs are based on modern educational methods and best practices, with a strong focus on practical application and measurable results. Proleaders is committed to continuous improvement, high-quality training, and meeting client needs with professionalism.
 <br/>
 <strong>
  Role Description
 </strong>
 The Telesales Agent role is a full-time, on-site position based in Giza. The Telesales Agent will make outbound and receive inbound calls to promote training programs, explain offerings, and convert leads into enrolled participants. Responsibilities include understanding customer needs, presenting suitable training solutions, handling inquiries, and providing accurate information about courses, schedules, and pricing. The role involves maintaining customer records, following up on prospects, supporting existing clients, and collaborating with the training and marketing teams to achieve sales targets. The Telesales Agent will also contribute to customer satisfaction by delivering professional service and collecting feedback to improve offerings.
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   Strong Communication skills, including clear phone manner, active listening, and the ability to explain training programs effectively.
  </li>
  <li>
   Customer Service and Customer Support abilities to handle inquiries, resolve issues, and maintain a positive client experience.
  </li>
  <li>
   Sales skills, including telesales techniques, lead conversion, negotiation, and working toward defined targets.
  </li>
  <li>
   Interest or experience in Training and education services, with the ability to understand and present learning solutions.
  </li>
  <li>
   Basic computer literacy and familiarity with CRM or call management systems.
  </li>
  <li>
   Ability to work on-site in Giza and manage a high volume of calls efficiently.
  </li>
  <li>
   Prior telesales, call center, or customer-facing experience is preferred.
  </li>
  <li>
   High school diploma or equivalent; additional education in business, marketing, or related fields is an advantage.
  </li>
  <li>
   Proficiency in Arabic; good command of English is a plus.
  </li>
 </ul>
</div>


telesales Agent

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:<br>
To conduct system performance testing to ensure system reliability, capacity and scalability. In addition to work with testing team to develop performance test plans and cases, analyse test results and coordinate with development teams for bug fixes.</p>
<p>
JOB DESCRIBTION:</p>
<p>
. Evaluate Non-Functional Requirement documents and identify performance test needs; types of tests,<br>
scripting scenarios, volume projections, etc. to aggregate business and technical requirements into<br>
quality Systems and Services.<br>
2. Coordinate and collaborate with multiple groups to determine, gather and verify performance test<br>
needs<br>
3. Develop workload simulation matrix , test scripts and test execution scenarios for various types of tests<br>
such as load, stress, duration/endurance, and run tests to ensure system requirements are met.<br>
4. Perform heap and thread analysis, database deadlock detection, understand and detect resource<br>
contention, etc to help in identifying the root cause of the issue.<br>
5. Suggest improvements and configuration changes that improve performance to enhance quality.<br>
6. Document test results and develop custom made summary reports to satisfy both technical and non technical stakeholders<br>
7. Assist in developing timeline estimates for completing test cycles within project plan to meet projects&rsquo;<br>
needs and timelines.<br>
8. Create and manage performance test plans and test scripts using industry best practices and<br>
standards to ensure the delivery of quality software applications.</p><div><br>
</div></div><div>
Qualifications<div></div><div><br>
Qualifications and Experience<br>
 Bachelor&rsquo;s degree of Computer Engineering/Computer science or its equivalent.<br>
 6-8 years of progressive IT experience including minimum 2-3 years of performance testing<br>
and engineering experience.<br>
 Experience applying extensive technical expertise in the area of performance testing and<br>
advanced scripting.<br>
 Experience in developing multi-protocol (web, database etc.) advanced scripts that follow<br>
object oriented framework using HP LoadRunner (Performance Center) /JMeter<br>
 Full knowledge of industry standard SDLCs, all phases and types of testing<br>
 Able to communicate effectively and accurately progress and status of testing efforts and<br>
present technical approaches and findings.<br>
 Strong knowledge and experience with different testing technologies<br>
 In depth understand behind the principles of testing with a strong development background<br>
 Experience with work with SIT and UAT teams.<br>
 Ability to work in complex multiple projects in fast-paced environment<br>
 Preferred<br>
<ul><li>Familiar with Agile development practices</li><li>Application Development experience</li><li>CI/CD methodologies</li><li>ISTQB Test-Analyst Certified</li><li>Knowledge of the banking domain</li></ul>
Skills<br>
 Good command of English &amp; Arabic languages (written &amp; spoken)<br>
 Good communication &amp; presentation skills<br>
 Good problem solving &amp; analytical thinking skills</div><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

PERFORMANCE TESTING SENIOR ENGINEER

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
The Associate Manager &ndash; Infrastructure is responsible for leading and managing a multidisciplinary team of Infrastructure Engineers, Cloud Engineers, Network Engineers, Storage Specialists, Backup &amp; Disaster Recovery Consultants, ITSM Consultants, and Infrastructure Architects.<br>
The role oversees the planning, assessment, consulting, architecture, implementation, and delivery of enterprise infrastructure solutions across customer environments. This includes Private Cloud, Hybrid Cloud, Virtualization, Hyper-Converged Infrastructure, Data Center Modernization, Backup &amp; Disaster Recovery, Storage Infrastructure, Network Infrastructure, IT Service Management (ITSM), and Infrastructure Automation solutions.<br>
The Associate Manager acts as both a business and technical leader, ensuring the successful delivery of projects, customer satisfaction, team development, innovation, governance, and financial performance while supporting Vodafone Business growth objectives</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Profile</b></h2>
</div><div><p><b>
Infrastructure services practice leadership</b></p><ul><li>
Lead and manage the Infrastructure Solutions &amp; Services practice.</li><li>
Establish delivery standards, methodologies, and best practices.</li><li>
Define infrastructure service offerings and delivery frameworks.</li><li>
Drive capability development and technical excellence across the team.</li><li>
Build and maintain infrastructure solution reference architectures.</li><li>
Develop service delivery models aligned with customer requirements.</li><li>
Support strategic growth and expansion of infrastructure services.</li></ul><p><b>
Solution Design &amp; Consulting Leadership</b></p><ul><li>
Oversee infrastructure assessments, consulting engagements, and solution architecture activities.</li><li>
Review and approve infrastructure designs and implementation approaches.</li><li>
Ensure solutions align with customer business objectives and technical requirements.</li><li>
Provide executive-level consulting and advisory services.</li><li>
Lead customer workshops, infrastructure assessments, and roadmap development initiatives.</li><li>
Ensure infrastructure solutions comply with enterprise architecture principles and operational requirements.<br>
<br>
<b>Project Management:</b></li></ul><ul><li>
Ensure successful delivery of infrastructure projects and programs.</li><li>
Govern project quality, timelines, and scope.</li><li>
Monitor project resource utilization.</li><li>
Review delivery risks and mitigation plans.</li><li>
Support large-scale and strategic customer engagements.</li><li>
Ensure projects meet agreed SLAs and KPIs.<br>
<br>
<b>Stakeholder Management:</b></li></ul><ul><li>
Serve as the senior escalation point for infrastructure engagements.</li><li>
Build trusted advisor relationships with customers.</li><li>
Collaborate with sales, presales, product teams, and partner organizations.</li><li>
Participate in executive steering committees and governance forums.</li><li>
Support bid responses, proposals, and customer presentations.<br>
<br>
<b>Risk Management</b></li><li>
Identify technical, operational, financial, and delivery risks.</li><li>
Develop mitigation strategies and contingency plans.</li><li>
Ensure infrastructure resilience and service continuity.</li><li>
Oversee major incident management and root cause analysis.</li><li>
Support disaster recovery and business continuity programs.<br>
<br>
<b>Compliance &amp; Auditing</b></li><li>
Ensure infrastructure services comply with regulatory requirements.<br>
Ensure alignment with:<br>
<ul><li>ISO 27001</li><li>ISO 20000</li><li>NIST Framework</li><li>ITIL Best Practices</li><li>Business Continuity Standards</li><li>Data Protection Regulations</li></ul></li><li>
Support internal and external audits.</li><li>
Ensure governance and quality standards are maintained.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies and Qualifications</b></h2>
</div><div><p><b>
Core competencies, knowledge and experience:</b></p><ul><li>
10 years of experience in infrastructure technologies and enterprise IT environments.</li><li>
Minimum 5 years of experience managing technical delivery teams.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>
Proven experience delivering large-scale infrastructure transformation programs.</li><li>
Strong consulting and customer engagement experience.</li><li>
Experience managing multi-disciplinary technical teams.</li><li>
Strong financial and commercial awareness.</li><li>
Strong communication, presentation, and negotiation skills.</li><li>
Experience working in enterprise and service provider environments.</li><li>
Excellent command of English.<br>
<br>
<b>Must have technical / professional qualifications:
</b></li><li>Strong Knowledge and Experience with a mix of the following vendors and technologies</li><li>
Virtualization and Cloud Technologies (VMware, Nutanix, Open Stack, Azure, AWS, Red Hat OpenShift)<br>
o Storage Technologies (Dell, NetApp, HPE)<br>
o Backup and Disaster Recovery (Veeam, Commvault)<br>
o Network Infrastructure (Cisco, Forti, SD-WAN, Network Monitoring)<br>
o ITSM Solutions.<br>
o Azure, AWS knowledge is a plus.<br>
o ITIL Knowledge.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Vodafone Business Infrastructure Associate Manager

Agoda

<div>
 <strong>
  About Agoda
  <br/>
  <br/>
 </strong>
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 <br/>
 <br/>
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 <br/>
 <br/>
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 <br/>
 <br/>
 We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 Secure Cloud Deployment:
 <br/>
 <br/>
 <ul>
  <li>
   Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform.
  </li>
  <li>
   Kubernetes &amp; GitOps Security: Deploy and manage both internal and third‑party security products within the Kubernetes ecosystem.
  </li>
  <li>
   Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts.
  </li>
  <li>
   Security Automation &amp; Tooling: Design and build security tooling and services using Go and TypeScript.
  </li>
  <li>
   Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations.
  </li>
  <li>
   Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture.
  </li>
  <li>
   Threat Detection &amp; Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years of experience in security engineering, cloud security, or platform engineering roles.
  </li>
  <li>
   Hands-on experience securing production workloads in AWS and GCP.
  </li>
  <li>
   Strong experience designing and securing Infrastructure as Code using Terraform.
  </li>
  <li>
   Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows.
  </li>
  <li>
   Strong programming skills in Go and TypeScript, with Python used for automation where appropriate.
  </li>
  <li>
   Experience embedding security controls into CI/CD pipelines.
  </li>
  <li>
   Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security
  </li>
  <li>
   Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate
  </li>
  <li>
   Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA).
  </li>
  <li>
   Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
   <br/>
   <br/>
  </li>
 </ul>
 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester  #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4
 <br/>
 <br/>
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 <br/>
 <br/>
 <strong>
  Discover More About Working At Agoda
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Agoda Careers https://careersatagoda.com
  </li>
  <li>
   Facebook https://www.facebook.com/agodacareers/
  </li>
  <li>
   LinkedIn https://www.linkedin.com/company/agoda
  </li>
  <li>
   YouTube https://www.youtube.com/agodalife
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 <br/>
 <br/>
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 <br/>
 <br/>
</div>


Security Engineer (Bangkok Based, Relocation Support)