airlines customer support | english Jobs in Giza

airlines customer support | english

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customer service agent calls & chats Jobs in Giza

customer service agent calls & chats

customer service representative Jobs in Giza

customer service representative

customer success specialist

english speakers customer service

Concentrix

We&rsquo;re currently hiring Customer Service Representatives (English Speakers) to join our team!Location: 6th of October City (On-site)Salary: Up to 20,000 EGP Gross (including night &amp; overnight allowances)Work Setup:<ul><li>Rotational shifts (weekly schedule)</li><li>24/7 operations</li><li>9 working hours per day, including:</li><li>45 minutes lunch break</li><li>Breaks (15 + 15)</li></ul>✅ Requirements:<ul><li>English level B2 or higher</li><li>Flexibility to work rotational shifts</li></ul>Benefits:<ul><li>Transportation provided</li><li>✅ Door-to-door transportation for females (for shifts ending between 9 PM &ndash; 5 AM)</li><li>Medical insurance</li><li>Social insurance</li><li>Stable and professional work environment</li></ul>Interested? Apply now or send your CV via WhatsApp / Message to get started!Text Me on +201080017372Pay: E&pound;18,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>Are you Egyptian?</li></ul><ul><li>Do you have any social insurance or pension?</li><li>Do you have any commitments for the upcoming 6 months?</li><li>(For male candidates) What is your military status?</li></ul>Work Location: In person

English Speakers Customer Service

Intelcia

Job Opportunity: Customer Service Specialist (Portuguese Speakers).We are currently recruiting fluent Portuguese speakers to join our international team.We have recently updated our compensation package to attract top talent. Compensation Package:Base Salary: 25,000 EGP Net per month.Performance Bonus: Up to 160 EUR monthly based on KPIs.Key Responsibilities:Provide high-quality customer support via chat.Handle inquiries efficiently while maintaining professional service standards.Requirements:Native or advanced fluency in Portuguese (B2/C1).Strong communication, problem-solving, and time-management skills.Ability to work effectively under pressure and meet team targets.How to Apply: Please send your updated CV to +201505361197 with the subject line &quot;Portuguese Application&quot; or reach out directly via private message.Job Type: Full-timePay: Up to E&pound;35,000.00 per monthWork Location: In person

Portuguese Customer service representative

اورنچ مصر

<div><h4 class="jobSectionHeader">About the job Radio Design &amp; Planning Engineer F/H</h4>
<div>Purpose of the job

You will be part of a team of several Quality of Service and Radio Optimization engineers, were you will be responsible for carrying out RAN engineering studies (quality monitoring and optimization) for subsidiaries involved in the REC and ensuring the consistency of the configuration and activation of 2G, 3G, 4G, 5G (and soon 6G) radio features over time.

You will also provide support to subsidiaries involved in the REC to ensure the technological evolution of existing radio sites through the management of technology trials and the implementation of Group recommendations to meet our customers' expectations in terms of improving Radio Quality of Service.
In terms of ongoing activity for our customers, you will participate in the analysis of drive tests and the operation of automatic optimization tools (C-SON) to continuously improve Radio performance.

Duties and responsibilities

As a design and planning engineer for radio, the main activities will include:
<ul><li>
Conducting budget studies (estimation of the need for new sites) each year, as well as updates for budget reviews</li><li>
Monitoring the deployment of sites included in the budget program, with subsidiaries</li><li>
Regularly managing with subsidiaries, the evolution of radio site configurations (e.g. new sites, antenna optimization, etc.), to ensure that the subsidiaries' mobile network site databases are kept up to date in our radio planning tools (e.g. Asset / Atoll)</li><li>
Carrying out optimization actions for mobile network planning: frequency plans in 2G, scrambling codes in 3G, PCI in 4G, etc.</li><li>
Recommending optimization actions for radio design and planning to reduce coverage and capacity constraints in areas or layers with several technologies (traffic steering, etc.)</li><li>
Carrying out cross-disciplinary or specific technical studies for radio engineering (e.g., indoor coverage, stadiums, etc.)</li></ul>

Job specification

Engineers with 1 to 10+ years of experience 
French speakers or Fluent English Speakers

With a background in mobile telecommunications engineering, you have at least 2 years of experience and you have the Following Skills:
Business skills
<ul><li>Ability to listen and understand customer needs</li><li>
Ability to convince, manage and motivate people
</li><li>Ability to work in functional relationships with experts from other organizations and countries</li></ul>

Technical Skills<ul><li>
Knowledge of radio planning tools used in the Orange group</li><li>
RPT (radio planning tool): Asset, Atoll</li><li>
ACP (automated cell planning) and AFP (automated frequency planning) tools</li><li>
Knowledge of antenna equipment, hardware &amp; site engineering</li><li>
Knowledge of the engineering and operational issues of 2G/3G/4G/5G mobile access networks and their operation</li><li>
Skills in radio engineering and optimization, other than design: optimization, troubleshooting, tools, would be an asset</li><li>
Knowledge in the field of network automation (C-SON) would also be an asset</li><li>
Knowledge of propagation model tuning</li><li>
Experience in office applications: various RF tools such as MapInfo or QGIS, post-processing software, etc.,
</li><li>Very good knowledge of radio tools for drive test analysis (Nemo, Tems, Actix)</li><li>
Very good knowledge of the architecture and interfaces of mobile networks would be an asset</li><li>
Very good knowledge of the main radio procedures (Selection, reselection, handover, paging, CSFB, VoLTE, etc.) would be an asset</li><li>
Very good knowledge of 3GPP standards and L3 protocol messages would be an asset</li><li>
Basic programming skills, such as experience with Visual Basic, to develop database queries that convert raw statistics into useful information would be an asset</li><li>
The application of these skills is directly related to the tasks of the position described above and this on 2G, 3G, 4G and 5G networks.</li></ul>

Transversal Skills
<ul><li>Demonstrate scientific interest, open-mindedness, innovation and autonomy in the types of activities proposed</li><li>
Show that you are a good listener, dynamic, rigorous and able to synthesize information</li><li>
Have demonstrated your ability to be autonomous and adaptable</li><li>
Fluent in English/French (international team and direct, daily contact with the Group's OMEA countries). Travels in the OMEA zone are to be expected</li><li>
Have a strong ability to create and maintain an international network</li><li>
Have a strong ability to represent and communicate</li><li>
Have knowledge of the telecoms and IT industry and the ecosystem of an operator</li><li>
Demonstrate the ability to work across different departments and with colleagues from a variety of backgrounds</li></ul></div></div>

Radio Design & Planning Engineer F/H

Neiro for hiring

We&rsquo;re Hiring | Customer Service Representative &ndash; English TrackLocation: On-site &ndash; Sheikh Zayed, CairoShift: Night Shift (7 PM &ndash; 4 AM)Job Requirements:<ul><li>B2+ / C1 English proficiency</li><li>Clear and professional communication skills</li><li>Strong listening and problem-solving abilities</li><li>Basic computer and CRM knowledge</li><li>Previous customer service experience is a plus</li><li>Fresh graduates are welcome to apply</li></ul>Key Responsibilities:<ul><li>Handle inbound and outbound calls with US-based clients</li><li>Provide updates regarding debt relief accounts</li><li>Resolve client inquiries and escalate complex concerns when needed</li><li>Maintain accurate CRM records and documentation</li><li>Meet daily call handling and quality targets</li></ul>Compensation &amp; Benefits:<ul><li>Net Salary: 18,000 EGP</li><li>$100 KPI Bonus</li><li>2,000 EGP Transportation Allowance</li><li>Paid Training</li></ul>Performance BonusesWork Environment: Full-time on-site roleProfessional and growth-oriented environmentPay: E&pound;18,000.00 per monthAbility to commute/relocate:<ul><li>6th of October City: Reliably commute or planning to relocate before starting work (Required)</li></ul>License/Certification:<ul><li>C1 English level (Required)</li></ul>Work Location: In person

Customer service representative

2P Perfect Presentation

<div>
 
 
 Role and Responsibilities:
 
 
 
 &bull; Implement, configure, operate and troubleshoot various Network Security solutions including NGFW, Dedicated IPS, SD-WAN, MDM, Secure Mail Gateways, Endpoint Management, Application Delivery Controllers, SWG (Web Proxy Solutions) and Global Traffic Managers
 
 
 &bull;Deploy and manage Web Application Firewall (WAF) solutions to protect web applications from security threats and vulnerabilities.
 
 
 &bull;Implement and support DNS Security solutions to safeguard DNS infrastructure and prevent malicious activity. &bull; Analyze and troubleshoot technical issues for clients, customers, and internal teams. &bull; Demonstrate strong understanding of core networking concepts including TCP/IP, SSL/TLS, VLANs, routing, switching, NAT, DNS, and DHCP.
 
 
 &bull; Demonstrate clear in depth understanding in security technologies including SSL/TLS encryption, IPsec, HTTPS, SSH, PKI, firewall policies, IDS/IPS, WAF, endpoint security, anti-malware, threat detection, and network defense mechanisms. &bull; Understand customer technical requirements, business objectives, and security strategy. &bull; Work proactively and collaboratively with customers to assess needs and recommend secure solutions. &bull; Develop High-Level Design (HLD) and Low-Level Design (LLD) documentation. &bull; Provide L2 support for operational network security issues and coordinate with L3 Network security engineers for advanced and escalated issues.
 
 
 &bull; Ensure daily , weekly and monthly operational tasks are scheduled and executed as per defined processes. &bull; Analyze, diagnose, and resolve incidents and service requests within defined SLA timelines. &bull; Act as a primary point of contact for monitoring, owning, and resolving security-related incidents. &bull; Log, categorize, prioritize, and assign security incidents and service requests appropriately. &bull; Translate customer requirements into practical, secure technical solutions. &bull; Configure and manage IP routing protocols and automatic failover mechanisms between connections. &bull; Provide onsite and remote support as required. &bull; Implement and troubleshoot various VPN technologies (IPSec, SSL VPN, Site-to-Site, Remote Access). &bull; Collaborate with team members and share hands-on expertise across network security platforms. &bull; Demonstrate understanding of MSP processes including SLAs, ticket handling, escalation, and engineering-to-operations handoff. &bull; Perform migration of network security systems while maintaining service continuity. &bull; Maintain accurate and complete documentation including topology diagrams and configuration records. &bull; Analyze logs and security data to provide detailed reports and root cause analysis (RCA). &bull; Manage multiple customers and projects simultaneously in a dynamic environment. &bull; Participate in rotational on-call support as per company policy.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 &bull; 4+ years of experience in Network Security. &bull; Strong analytical and troubleshooting mindset. &bull; Clear communication and strong documentation skills. &bull; Team-oriented, proactive, and detail-focused. &bull; Ability to work under pressure in 24&times;7 environments. &bull; Open to travel abroad when required. &bull; Experience working in an MSP environment is preferred. &bull; Bachelor&rsquo;s degree in IT, Computer Science, or Engineering. &bull; Professional certification in Network Security domain (CCNP Security, PCNSE/PNSE, NSE, JNCIP-Sec, F5 Certified, or equivalent). &bull; Experience working in large enterprise and dynamic environments. &bull; Self-motivated, adaptable, and approachable with excellent written and verbal English communication skills.
 
</div>

L2 Network Security Engineer

General Motors (GM)

<div>Job Description
Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.
Your Role:
Lead the CCA function for GM Egypt &mdash; own the aftersales strategy to deliver a leading customer experience, grow parts revenue and profitability, improve service retention, and continuously develop new business opportunities on a sustainable growth trajectory.
What You'll Do:
<ul><li>Develop and execute the CCA strategy aligned with regional and global priorities; lead on CX across the service network
</li><li>Drive service retention across all MAC locations through targeted programs and process improvements
</li><li>Manage warranty, technical support, and training &mdash; ensure efficient operations and dealer technician readiness
</li><li>Lead service operations including field management, service campaigns, and dealer performance monitoring
</li><li>Grow the parts business (wholesale, retail, IAM) &mdash; deliver top-line and bottom-line results; expand ACDelco brand
</li><li>Lead product and business development: special applications, tires, lubricants, e-commerce, export opportunities
</li><li>Oversee aftersales marketing, CRM, contact center, and roadside assistance operations
</li><li>Build, develop, and energize the CCA team; drive engagement and build a strong leadership bench
</li></ul>Your Skills &amp; Abilities (Required Qualification)
Educational and Experience Background:
<ul><li>Bachelor's degree in Engineering or Business (MBA preferred)
</li><li>7~10 years in automotive after sales, service operations, or parts management, 3+ years in senior leadership position.
</li></ul>Skills &amp; Abilities:
<ul><li>Proven results in service retention, parts revenue growth, and warranty management
</li><li>Strong understanding of service-lane economics, parts supply chain, and CX metrics (NPS, CSI, retention)
</li><li>Experience in aftermarket business development and strategic project management
</li><li>P&amp;L management experience with commercial acumen
</li><li>Strong stakeholder management across MAC, regional, and global CCA teams
</li><li>Fluent in English
</li></ul>&amp;#xa;&amp;#xa;&amp;#xa;&amp;#xa;
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
 
 
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.</div>

Head of Customer Care and After Sales

PepsiCo

<div>
 
 Overview
 
 
 
 
 We Are PepsiCo
 
 
 
 PepsiCo is a leading name in North Africa&rsquo;s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region.
 
 
 
 Guiding Vision and Regional Impact
 
 
 
 PepsiCo&rsquo;s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.
 
 
 
 Empowering Our People and Communities
 
 
 
 Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.
 
 
 
 Diversity and Inclusion Commitment
 
 
 
 PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedicatio
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervising and planning facilities services such as housekeeping, catering, courier, uniform, consumables, waste disposal, gardening, printings, stationary, water, electricity, gas, telephones,..etc
 </li>
 <li>
 Supervise and control plant annual operating facilities services plan.
 </li>
 <li>
 Managing the day to day housekeeping within the plant.
 </li>
 <li>
 Providing office supplies.
 </li>
 <li>
 Implement Asset management and transfers.
 </li>
 <li>
 Maintain proper transportation shuttle bus management.
 </li>
 <li>
 Supervise Travel logistics through carpool, service cars and car renting, assuring that all T&amp; E local transportation requests are according to T&amp;E Policy
 </li>
 <li>
 Implement Telecommunication infrastructure and mobile telecommunication and modems in accordance to Benefits policy.
 </li>
 <li>
 Ensuring Archiving services are implemented properly.
 </li>
 <li>
 Ensuring emergency cars are in service.
 </li>
 <li>
 Manage the day-to-day Cafeteria operations.
 </li>
 <li>
 Manage the day-to-day clinic operations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any relevant discipline.
 </li>
 <li>
 Minimum of 2 years of experience preferably in FMCG in facilities management.
 </li>
 <li>
 Ability to work on own initiative and within a pressurized environment.
 </li>
 <li>
 Possess leadership abilities and the capability to deal with people at all levels of responsibility.
 </li>
 <li>
 Financial and budgeting knowledge.
 </li>
 <li>
 Excellent customer service, interpersonal and communication skills.
 </li>
 <li>
 Good command of Arabic and English language.
 </li>
 <li>
 Proficient with computer usage of Microsoft office.
 </li>
 <li>
 Problem solving skills.
 </li>
 </ul>
</div>

Facilities Asst Supervisor

Explore 28+ English speakers customer service in Giza this June. Find roles across top companies and apply now to boost your career.