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front office manager

Hilton

<div>
 A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
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 Oversee the entire Front Office operation to maintain high standards
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 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
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 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
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 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
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 Set departmental objectives, work schedules, budgets, policies, and procedures
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 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
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 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
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 Maintain good communication and working relationships with all hotel departments
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 Monitor staffing levels to meet cover business demands
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 Conduct monthly communication meetings and produce minutes
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 Manage staff performance issues in compliance with company policies and procedures
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 Recruit, manage, train and develop the Front Office team
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 Comply with hotel security, fire regulations and all health and safety legislation
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 Act in accordance with policies and procedures when working with front of house equipment and property management systems
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 Assist with other departments, as necessary
 
 
 
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 </ul>
 
 What are we looking for?
 
 
 
 Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
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 A degree or diploma in Hotel Management or equivalent
 </li>
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 A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
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 High level of IT proficiency
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 High level of commercial awareness and sales capabilities
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 Experience of managing people and developing people
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 Previous experience of managing a department and Profit and Loss account
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 Excellent leadership, interpersonal and communication skills
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 Accountable and resilient
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 Commitment to delivering a high level of customer service
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 Ability to work under pressure
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 Excellent grooming standards
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 Flexibility to respond to a variety of work situations
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 Ability to work on your own and as part of a team
 
 
 
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 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
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 Familiar with Property Management Systems
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 A degree or diploma in Hotel Management or equivalent
 
 
 
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 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Manager

Aqua-Tots Swim School

Job description:Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.&middot; Greet customers when they come into the facility&middot; Communicate effectively with potential and existing customers&middot; Build relationships with families&middot; Handle customer complaints gracefully with a win/win outcome&middot; Report to manager if complaints are unresolved&middot; Lead by example for other staff members by using the customer-focused principle in every customer interaction&middot; Uphold our Aqua-Tots Swim Schools Core Values&middot; Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff&middot; Sell swimming lessons, birthday parties and related swimming merchandise&middot; Answer phones with the proper Aqua-Tots Swim Schools greeting&middot; Provide information about our facility, swim programs, and birthday parties&middot; Give facility tours to new and existing customers&middot; Register new/existing customers&middot; Enter absences/schedule makeups&middot; Prepare new customer Welcome Packets&middot; Process registration fees and tuition payments at time of registration&middot; Obtain and verify paperwork from new families on the first day of lessons&middot; Communicate to instructors absences and makeups recorded during current shift&middot; Fill out Certificates of Completion for all graduates&middot; Take photos of all graduates with Ollie the Otter&middot; Perform all duties as outlined on the daily shift checklist&middot; Ensure facility safety and cleanliness&middot; Opening or closing of facility&middot; Stock snack bar, retail merchandise, office forms and supplies, and all promotional materialsNo required previous work experience.Preferably speaking English and Arabic.Female Only!Job Type: Full-timePay: KD250.000 - KD350.000 per month

Female Front Desk Staff

Ramr

The Cafe Manager is responsible for the overall day-to-day management of cafe operations, delivering an exceptional guest experience, and leading a motivated front-of-house team. This role sits at the intersection of hospitality, operations, and business management &mdash; ensuring the cafe runs smoothly, profitably, and in alignment with the company's brand standards and service philosophy.<ul><li>Oversee and manage all daily cafe operations &mdash; opening and closing procedures, floor management, service flow, and team coordination across all shifts.</li></ul><ul><li>Ensure the cafe is clean, well-presented, fully stocked, and operationally ready before each service period.</li></ul><ul><li>Monitor and manage table turnover, queue management, and seating efficiency during peak periods to maximize throughput without compromising the guest experience.</li></ul><ul><li>Maintain and enforce all standard operating procedures (SOPs) for front-of-house service, bar operations, and cashiering.</li></ul><ul><li>Oversee the management of reservations, walk-ins, and special bookings &mdash; ensuring smooth handling and an organized floor at all times.</li></ul><ul><li>Identify and resolve operational bottlenecks, service failures, or process inefficiencies promptly and proactively.</li></ul><ul><li>Liaise with the Kitchen/Chef team to ensure seamless coordination between front and back of house during service.</li></ul>Job Type: Full-time

Café Manager

Copthorne Al Jahra Hotel & Resort

<div>
 As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
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 <li>
 Foster effective communication with all relevant departments to ensure seamless service delivery.
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 Cultivate positive working relationships with the Front Office team.
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 Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
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 Stay updated on hotel and local services, providing information and addressing guest inquiries.
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 Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
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 Maintain awareness of guest profiles to personalize service.
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 Ensure guests receive the expected accommodation and amenities.
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 Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
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 Uphold environmental, health, and safety standards in alignment with organizational policies.
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 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
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 </ul>
</div>

Front Desk Supervisor

Zain

<div>About the Role 
The CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review and approval), acting as technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (past go-live). Supporting and maintaining systems and applications under CRM to achieve Zain's goals of customer satisfaction and speed to market.
Responsibilities
Review, analyze and approve the design and development of vendor modules and CRM applications, collaborate with the vendor on the development and documentation of technical requirements for solutions to develop design documents based on agreed upon requirements<ul><li>Handover and transfer knowledge of new applications/services to the operations team and inform Zain users of changes to applications to ensure the proper transfer of information and knowledge</li><li>Act as the testing resource during applicable phases of the project lifecycle (unit and integration testing) and perform acceptance testing for the new services/projects, software releases, upgrades and expansions and report status according to implementation plan</li><li>Perform maintenance and administration of in-house developed applications to ensure that there are no drops in performance</li><li>Perform second Level front-end application support to investigate and efficiently resolve trouble tickets and customer complaints</li><li>Participate in evaluating and providing feedback for commercial concept papers and technical requirements and oversee pre-production and production environments for all systems to ensure the stability of systems and escalate risks to the concerned areas</li><li>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities</li></ul>
What We Need From You<ul><li> 
Ability to communicate, present and influence all levels of the organization</li><li>Excellent verbal and written communications skills</li><li>Proficiency in agile methodologies</li><li>Knowledgeable in CRM systems</li><li>CRM applications experience</li><li>Knowledge of CRM support processes specific to the telecom industry</li><li>Advanced Microsoft Office toolkit (Excel, pptx)</li><li>Competency in SQL &amp; Python is a plus</li></ul></div>

Customer Relationship Management

FOODHUB

Responsibilities:<ul><li>Oversee the daily operations of the front of house, ensuring high standards of service and customer satisfaction.</li><li>Train, mentor, and supervise front-of-house staff, including waitstaff, hosts, and bartenders.</li><li>Manage staffing levels, scheduling, and payroll to ensure adequate coverage during peak hours.</li><li>Ensure compliance with health and safety regulations, maintaining a clean and organized dining area.</li><li>Address customer inquiries, complaints, and feedback promptly to enhance guest experience.</li><li>Collaborate with kitchen staff to ensure timely and accurate food and beverage service.</li><li>Conduct regular inventory checks and assist in managing supplies and stock levels.</li><li>Implement and enforce company policies and procedures for front-of-house operations.</li><li>Prepare reports on staff performance, customer feedback, and operational issues for management review.</li></ul>Qualifications:<ul><li>Previous experience in a supervisory role within the hospitality industry is preferred.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Proficiency in relevant software and technology for reservations and scheduling.</li><li>Flexibility to work various shifts, including evenings and weekends.</li></ul>Job Type: Full-timePay: KD250.000 - KD300.000 per monthApplication Question(s):<ul><li>HOW MANY YEARS OF EXPERIENCE AS FOH SUPERVISOR?</li><li>DO YOU HAVE VIP GOLDEN VISA OR NORMAL.?</li><li>WHAT IS YOUR CURRENT SALARY?</li><li>WHAT IS YOUR NATIONALITY?</li><li>PLEASE ENTER YOUR WATSAPP CONTACT NO. TO CONTACT YOU DIRECTLY.</li><li>WHEN IS YOUR BALADIYA/HEALTHCARD VALID DATE?</li><li>WHEN CAN YOU JOIN?</li></ul>

FOH SUPERVISOR

L design

Job DescriptionPrepares periodic reports regarding the function activities and achievementsParticipate in the periodic meetings with direct manager ensure that priorities are clear and the workflow is running smoothly as per agreed plans at the beginning of each year.Performing other duties related to the job.Routine Duties:<ul><li>Prepare the project contract documents (time, project working design drawings, BOQ etc... )</li><li>Prepare coordination drawings (or composite drawing) based on project&rsquo;s design drawings in accurate with quality standard.</li><li>Responsible for Coordinate with other trades to solve any conflict between (civil, mech., elect. etc.&hellip; ) and revise all of architecture design after approved concept design.</li><li>Update and make if the site need the shop drawing log before sending the shop drawing to consultant for approvals.</li><li>Revision subcontractors&rsquo; shop drawings as well as outsourced shop drawings and coordinate their approval process with the project consultant.</li><li>Coordinate with surveying engineer to provide him all the information about land coordinates and any site measurement required.</li><li>Participate in solving / report any unexpected technical difficulties, and other problems that may arise during construction to the Technical Office Manager for discussion and proper solve.</li><li>Revise as-built drawings at the end of the project and hand over to the project consultant.</li></ul>Qualifications/Experiences:<ul><li>Bachelor's degree in Engineering (Civil Department / Architecture)</li><li>10+ years of relative experience</li></ul>Skill &amp; knowledge:<ul><li>Arabic: Fluent</li><li>English: good</li><li>Developed communication and time management skills</li><li>Ability to use the main MS Office applications (Word, Excel, PowerPoint, outlook)</li></ul>requirements&middot; Visa 18&middot; Certified by the Kuwait Society of Engineers&middot; Driving license and car&middot; Experience in the field of general contracting and buildingsنوع الوظيفة: دوام كامل

Description

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