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assistant front office manager Jobs in Manama

assistant front office manager

customer service representative/female Jobs in Manama

customer service representative/female

female office assistant

front office telephone operator

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Do you enjoy connecting with people and being the voice of hospitality? Join us as a Telephone Operator and be the first point of contact for our guests, creating a warm and professional impression every time.
What you&rsquo;ll do:<ul><li>
Answer and direct all incoming calls promptly and courteously</li><li>
Handle guest requests, inquiries, and wake-up calls with accuracy</li><li>
Communicate guest needs effectively with relevant departments</li><li>
Maintain updated knowledge of hotel services, facilities, and local information</li><li>
Ensure telephone etiquette and service standards are consistently met</li><li>
Support Front Office operations when needed</li></ul> 
Qualifications<ul><li> 
Previous customer service or hospitality experience preferred</li><li>
Clear communication skills and a friendly, professional phone manner</li><li>
Ability to multitask and stay calm under pressure</li><li>
Organized, attentive, and service-oriented</li><li>
A team player with a Yes I Can! attitude</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Front Office - Telephone Operator

Hilton

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Front Office Manager

THE PALAVRA RESORT W.L.L

Position Summary:The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining efficient coordination among front office staff. The role focuses on guest satisfaction, staff supervision, financial performance, and operational excellence in line with the property&rsquo;s service standards and policies.Key Responsibilities:Guest Service &amp; Operations<ul><li>Supervise and manage the daily operations of the Front Office, including reception, guest services, concierge, and reservations (as applicable).</li><li>Ensure smooth check-in/check-out processes, room assignments, and guest inquiries are handled efficiently and courteously.</li><li>Anticipate guest needs and resolve any issues or complaints promptly and professionally.</li><li>Maintain a visible presence in the lobby to engage with guests and ensure a warm, welcoming atmosphere.</li><li>Coordinate with other departments (Housekeeping, Maintenance, F&amp;B, etc.) to ensure seamless guest experiences.</li><li>Oversee VIP arrivals, departures, and special arrangements.</li></ul>Team Management<ul><li>Recruit, train, schedule, and evaluate front office staff to ensure consistent high performance and adherence to service standards.</li><li>Motivate the team to achieve departmental goals and maintain a positive, professional work environment.</li><li>Conduct regular briefings and meetings to communicate updates, guest feedback, and operational priorities.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Manage the Front Office budget, ensuring cost control and optimal resource allocation.</li><li>Oversee room revenue, occupancy reports, and night audit operations.</li><li>Ensure accurate billing, cashiering, and financial transactions in accordance with accounting procedures.</li><li>Prepare reports on departmental performance, including occupancy rates, guest satisfaction, and staff productivity.</li></ul>Policies &amp; Standards<ul><li>Implement and enforce hotel policies, procedures, and brand standards across all front office functions.</li><li>Monitor and maintain cleanliness, organization, and professional appearance of the front desk and lobby areas.</li><li>Ensure data privacy, guest confidentiality, and security protocols are upheld at all times.</li><li>Handle lost and found procedures in compliance with hotel policy</li></ul>Job Type: Full-time

Front Office Manager

Al Ghalia

&middot; Greet the guest once they enter in restaurant and explain available menu items.&middot; Answer questions about menu items, making recommendations upon request.&middot; Explain how various menu items are prepared, describing ingredients and cooking methods.&middot; Take the orders for food or beverages with smart suggestions.&middot; Inform customers of daily/weekend specials.&middot; Prepare side order and drinks for guests, and serve them with food products.&middot; Serve food and/or beverages to guests; prepare and serve specialty dishes at tables if required.&middot; Check with guests to ensure that they are enjoying their meals and take action to correct any problems.&middot; Prepare checks that itemize and total meal costs and sales taxes.&middot; Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.&middot; Clean tables and/or counters after guests have finished dining.&middot; Refill condiments in condiment station and take away counter.&middot; Answer the telephone calls and take delivery orders with suggestive selling.&middot; Help carhop/delivery staff in case required.&middot; Prepare tables for meals, including setting up items such as linens, silverware, and glassware.&middot; Follow the directions of shift in-charge in order to maintain high class service atmosphere.&middot; Ensure cleanliness in front of the house.Job Type: Full-timeApplication Question(s):<ul><li>What is your height?</li><li>What is your age?</li></ul>Experience:<ul><li>Service crew: 1 year (Required)</li></ul>

Service Crew Member

Wyndham Hotels & Resorts EMEA

<div>
 Responsible for all aspects of managing the Front Office Operations, under the Supervision of the Front Office Manager. Supports the Front Office Manager in supervising, training and inspecting the performance of personnel, ensuring that all procedures are met to deliver service in accordance with standards.
 
 
 The Job incumbent works in line with the hotels guidelines and business plan, and Wyndham Corporate policies and procedures, and according to local requirements and regulations to achieve excellent day-today operational performance which reinforces the company&rsquo;s values and builds its long-term capacity
 
 
 Able to provide clear leadership to team members and assure processes so that business performance is predictable and reliable.
 
 
 
 Operational
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
 </li>
 <li>
 Maintains effective communication with all related departments during each shift to ensure smooth service delivery.
 </li>
 <li>
 Will manage rotational shits including night shifts as per schedule.
 </li>
 <li>
 Ensures guests are greeted upon arrival, checked in and escorted to room.
 </li>
 <li>
 Maintains an up to date knowledge of the hotel and local services. Supplies information and responds to guest queries.
 </li>
 <li>
 Maintains an awareness of guest profile through the Opera guest profile system.
 </li>
 <li>
 Ensures effective handover is done, gaining information from Duty Manager and late Shift Leader.
 </li>
 <li>
 Makes control tours of the hotel ensuring electricity usage is at a minimum and security is at maximum.
 </li>
 <li>
 Prepares guest folios with appropriate accounting instructions.
 </li>
 <li>
 Deals with guest queries in a polite and courteous manner.
 </li>
 <li>
 Ensures all necessary reports are compiled and printed for business review and checks that they have been distributed accordingly.
 </li>
 <li>
 Maintains up to date back up reports.
 </li>
 <li>
 Checks all necessary reports including rate discrepancy, housekeeping discrepancy, credit check report, trace reports and routing instructions report.
 </li>
 <li>
 Ensures an effective handover of shift activities to the following shift leader.
 </li>
 <li>
 To conduct Opera close day according to the correct procedure and standard whilst overseeing the auditing of the days business.
 </li>
 <li>
 Maintains an awareness of sales opportunities in maximizing revenue.
 </li>
 <li>
 Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
 </li>
 <li>
 Maintains regular and effective liaison between other departments with particular emphasis on security.
 </li>
 <li>
 Cooperates in the performance of any reasonable task requested by the Front Office manager, Hotel Senior Leadership and guests.
 </li>
 </ul>
</div>

Duty Manager

<div>
 A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
 </li>
 <li>
 Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
 </li>
 <li>
 Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
 </li>
 <li>
 Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
 </li>
 <li>
 Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
 </li>
 <li>
 Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
 </li>
 <li>
 Respond promptly to guest requests for a supervisor or manager
 </li>
 <li>
 Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
 </li>
 <li>
 Ensure our customers receive a fast, efficient and friendly check in and check out
 </li>
 <li>
 Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
 </li>
 <li>
 Preparation and co-ordination of group arrivals/departures.
 </li>
 <li>
 Ensure a good performance oriented working environment within the department and motivate the staff
 </li>
 <li>
 Participate regularly in training courses and put the skills learned there into practice
 </li>
 <li>
 Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
 </li>
 <li>
 Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
 </li>
 <li>
 Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
 </li>
 <li>
 Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
 </li>
 <li>
 Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
 </li>
 <li>
 Ability to see and hear in order to observe and detect signs of emergency situations
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Conrad Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Conrad Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Executive (Arabic Speaker)

Braxtone Group

<div>
 <ul>
 <li>
 BRIEF DESCRIPTION OF JOB FUNCTION
 
 
 </li>
 </ul>
 
 The Function Of Telemarketing Agent Entails The Following
 
 
 
 2.1.1. cold calling techniques on prospects
 
 
 2.1.2. persuading potential customers to purchase a product or service
 
 
 2.1.3. obtaining referrals and leads from a variety of sources from lead generation activities
 
 
 2.1.4. contributing to department&rsquo;s function of collecting data and converting
 
 
 them into qualified leads then conduct sales calls.
 
 
 <ul>
 <li>
 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
 </li>
 <li>
 Serves customers by selling products via telephone.
 </li>
 <li>
 Contact individuals by telephone in order to solicit sales for goods or services.
 </li>
 <li>
 Recommends changes in products, service, and policy by evaluating results and competitive developments.
 </li>
 <li>
 Resolves customer complaints by investigating problems, developing
 
 
 </li>
 </ul>
 solutions, preparing reports, and making recommendations to management.
 
 
 <ul>
 <li>
 Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
 </li>
 <li>
 Conduct client or market surveys, and type detailed notes regarding sale or service offered.
 </li>
 <li>
 Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.
 </li>
 <li>
 Explain products or services and prices, and answer questions from customers.
 </li>
 <li>
 Maintain records of contacts, accounts, and orders in the company&rsquo;s system only.
 </li>
 <li>
 Obtain customer information such as name, address, and payment method, and enter orders into computers.
 </li>
 <li>
 Obtain names and telephone numbers of potential customers from sources such as
 
 
 </li>
 </ul>
 referrals, cold calling, and any other legal means.
 
 
 <ul>
 <li>
 Assist and support the line manager by taking tasks assign by them when necessary.
 </li>
 <li>
 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
 </li>
 <li>
 Minimum of high school certification
 </li>
 <li>
 Diploma and some form of work experience is preferred
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Good selling skills
 </li>
 <li>
 Positive energy and teamwork ethos
 </li>
 <li>
 Excellent written and oral communication skills.
 </li>
 <li>
 Good understanding of the services
 </li>
 <li>
 Be highly computer literate, particularly in Microsoft Office Products.
 </li>
 <li>
 Ability to persuade others to change their minds or behavior.
 </li>
 <li>
 Ability to give full attention to what other people are saying, and to actively look for ways to help people.
 </li>
 <li>
 KPIs
 
 
 </li>
 </ul>
 To achieve the daily and monthly sales KPIs as set by the management.
 
 
 Monthly sales results must be within targets set by management in terms of premium and commission income, and this is subject to review minimum of once annually.
 
 
 <ul>
 <li>
 Commission or incentives
 
 
 </li>
 </ul>
 Commissions or incentives to be agreed.
 
 
 Important notes: Commission is only payable if all KPI are achieved.
 
 
 <ul>
 <li>
 Typical Working Conditions
 
 
 </li>
 </ul>
 Normal Working Hours 40 hours a week
 
 
 Working Timing may include rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Tele-sales Representative

Explore 160+ Front office telephone operator in Manama this November. Find roles across top companies and apply now to boost your career.