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customer contract management lead / manager

fulfillment center operation team lead

<div>
 
 
 📣
 
 We&rsquo;re on a mission to build a seamless, fast, and high-performing fulfillment operation and we&rsquo;re looking for a dynamic Fulfillment Center Operation Team Lead to help us take our logistics excellence to the next level.
 
 
 
 
 
 
 💼 What you&rsquo;ll do?
 
 
 <ul>
 <li>
 Organize and optimize warehouse operations to ensure smooth and uninterrupted workflows.
 </li>
 <li>
 Manage material procurement, shipments, and warehouse inventory processes.
 </li>
 <li>
 Coordinate inbound, transfer, picking, and outbound processes to ensure accurate and timely dispatch.
 </li>
 <li>
 Monitor and report operational processes using logistics software and systems.
 </li>
 <li>
 Ensure warehouse layout, safety, and workflow compliance with company standards.
 </li>
 <li>
 Lead, train, and regularly evaluate team members.
 </li>
 <li>
 Measure, track, and report daily, weekly, monthly, and yearly performance of team members and recommend corrective actions to the manager when necessary.
 </li>
 <li>
 Participate in recruitment processes and provide candidate recommendations to the Operations Manager based on organizational needs.
 </li>
 <li>
 Oversee the use, protection, and assignment of IT equipment and assets within the team.
 </li>
 <li>
 Ensure compliance with Health &amp; Safety (HSE) rules; provide guidance and warnings when required.
 </li>
 <li>
 Attend HSE committee meetings and take action to implement decisions.
 </li>
 <li>
 Collaborate with other internal departments to support and enhance operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 ✅Who you are?
 
 
 <ul>
 <li>
 Graduate of relevant university departments.
 </li>
 <li>
 Minimum 5 years of experience in e-commerce, warehouse, or logistics operations.
 </li>
 <li>
 Proficient in MS Office applications.
 </li>
 <li>
 Holder of a B-class driver&rsquo;s license.
 </li>
 <li>
 Physically fit and able to travel when required.
 </li>
 <li>
 (For male candidates) No military obligation.
 </li>
 <li>
 Strong analytical thinking skills and a solution-oriented approach to operational processes.
 </li>
 <li>
 Experienced in team management with strong communication skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 As n11.com, we care about your Personal Data Security. Please find the Personal Data Protection Information Notice from the link below.
 
 
 
 
 
 https://n11scdn.akamaized.net/custom/upload/51/79/2889579912657586679.pdf
 
</div>

Fulfillment Center Operation Team Lead

Netlog Logistics Group

<div>
 
 QUALIFICATIONS AND JOB DESCRIPTION
 
 
 Netlog Logistics Group, consists of 18 leading companies and brands in the field of logistics in local, regional and global markets by offering their services. The Group continuous to grow rapidly and in a leading position of its sector. We are seeking Operations Manager in the logistics center of &Idot;stanbul/Esenyurt.
 
 
 The Operations Manager reports directly to the Coordinator of Region and must be a high-energy leader with the ability to direct a workforce in the fulfillment of orders for global key account. This includes managing inbound inventory, maintaining inventory, supervising pick/ pack operations and outbound shipments. This position also requires having a strong understanding of labor-management and forecasting.
 
 
 
 
 
 
 
 
 JOB RESPONSIBILITIES:
 
 <ul>
 <li>
 Leading and directing fulfillment operations group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements, employee training and development,
 </li>
 <li>
 Working with the Operations Coordinator to influence corporate strategic plans,
 </li>
 <li>
 Working with functional leaders within the company to ensure compliance with company policy and procedures,
 </li>
 <li>
 Ensuring that the facility is compliance with ordinances, laws, and regulations,
 </li>
 <li>
 Ensuring the safety is the strongest part of our culture and environment within the facility at all times,
 </li>
 <li>
 Obtaining daily, monthly and annually goals for various productivity and quality levels,
 </li>
 <li>
 Leading the fulfillment group to operate in a cost-effective and competitive manner while driving improvement continuously,
 </li>
 <li>
 Managing, training and developing the facility managers and supervisors in the subjects of hiring, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints, and resolving problems or removing obstacles,
 </li>
 <li>
 Managing logistics operations and making sustainable development plans,
 </li>
 <li>
 Preparing daily, weekly and monthly logistics business follow-up reports,
 </li>
 <li>
 Preparing performance reports and ensuring team development and motivation accordingly,
 </li>
 <li>
 Planning needs such as human resources, equipment, and space based on efficiency,
 </li>
 <li>
 Actively working to reduce error rates, operation times and costs, consequently planning according to analysis,
 </li>
 <li>
 Actively managing operational planning,
 </li>
 <li>
 Guiding the processes and maintaining the operational quality standards, while simultaneously setting goals for improvement and managing projects.
 </li>
 </ul>
 
 
 
 
 EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS:
 
 <ul>
 <li>
 7+ years of experience in people management,
 </li>
 <li>
 Must be a self-directed person with the ability to handle multiple tasks,
 </li>
 <li>
 Must have industry working knowledge of all areas in fulfillment: warehousing distribution, inbound/outbound, quality, B2C, B2B, WMS,
 </li>
 <li>
 Bachelor&rsquo;s degree is required,
 </li>
 <li>
 Excellent English skills.
 </li>
 </ul>
</div>

E-commerce Operations Manager

Epson Middle East FZCO

<div>
 
 **
 
 Please submit a CV written in English to be considered
 
 **
 
 
 
 
 
 
 
 Your mission:
 
 
 
 
 The Fulfillment Specialist serves as a pivotal figure in overseeing the complete fulfillment performance for the META- CW Asia region. This role is not just about executing sales orders; it's about orchestrating seamless customer experiences while achieving stringent operational metrics as outlined in agreed-upon KPIs. You will be responsible for managing our fulfilment performance of logistics and deliver continuous improvement to fulfillment and other supply chain processes
 
 
 
 
 
 
 
 
 
 What you will do:
 
 
 
 
 
 <ul>
 <li>
 Manage the fulfillment process to ensure deliveries are created on time to maximize revenue. Do so within framework of KPIs agreed with ESCs.
 </li>
 <li>
 Ensure that deliveries are made on time to meet the customers&rsquo; requirements and as early as possible to enable our 3PL to meet the KPI set.
 </li>
 <li>
 Manage the B2B &amp; Spare Parts logistics operation in terms of customer satisfaction and budget spend, including inventory management and overall logistics performance.
 </li>
 <li>
 Manage relations about the fulfillment process towards Sales and customer Operations in all EME.
 </li>
 <li>
 Act as a trouble shooter when issues occur with sales or sales deliveries.
 </li>
 <li>
 Alert the planning regarding delays or shortages and support them to optimise the weekly availability plan.
 </li>
 <li>
 Return management: follow up the claims reported by Epson Sales Companies (ESC&rsquo;s).
 </li>
 <li>
 Maintain a positive and constructive relationship with our 3PL.
 </li>
 <li>
 Work closely with the 3PL to ensure a smooth process of customer orders.
 </li>
 <li>
 Monitor adherence to all customs procedures and trade laws in alignment with Turkish regulations, acting as the key point of contact for local authorities and customs brokers.
 </li>
 <li>
 Serve as the primary logistics representative in Turkey, coordinating with regional and HQ teams to ensure seamless operations and regulatory compliance.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 What we ask for:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in related field in Supply Chain discipline.
 </li>
 <li>
 Expert knowledge of fulfillment and planning processes
 </li>
 <li>
 Expert in using SAP MM and Business Objects and demonstrated experience in improving SAP to increase efficiency.
 </li>
 <li>
 High level knowledge of Excel
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 What we offer:
 
 
 
 
 
 Benefits
 
 
 
 
 In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.
 
 
 
 
 
 Our heritage
 
 
 
 
 
 
 
 We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.
 
 
</div>

Fulfillment/Logistics Specialist

Beyyoglu

<div>
 
 
 About Beyyoglu
 
 
 
 Beyyoglu is a contemporary fashion brand redefining urban style through high-quality design and digital excellence. With a strong presence in both retail and e-commerce, Beyyoglu continues to grow internationally, with flagship stores in Turkey and London. Our mission is to blend creativity, technology, and data to deliver exceptional fashion experiences worldwide.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking an
 
 experienced, data-driven, and strategic E-Commerce Growth Manager
 
 to lead Beyyoglu&rsquo;s entire online ecosystem.
 
 
 This role combines
 
 branding, digital marketing, sales, customer experience, and creative operations
 
 under one growth-oriented leadership. The E-Commerce Growth Manager will be directly responsible for driving
 
 revenue growth, conversion performance, and brand visibility
 
 across all digital channels and markets.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Branding &amp; Marketing
 
 
 <ul>
 <li>
 Build and execute 360&deg; marketing strategies across all digital touchpoints.
 </li>
 <li>
 Manage paid media (Meta, Google, TikTok, Pinterest, etc.) and SEO/SEM initiatives to ensure maximum brand exposure and conversion.
 </li>
 <li>
 Oversee brand consistency across all creative assets and campaigns, ensuring alignment with the Beyyoglu brand voice.
 </li>
 </ul>
 
 
 2. Sales &amp; Channels Management
 
 
 <ul>
 <li>
 Lead all online sales operations including
 
 official website, marketplaces (Trendyol, Hepsiburada, Boyner, Zalando, etc.)
 
 , and new global e-commerce partnerships.
 </li>
 <li>
 Create and execute growth roadmaps to increase online sales, improve ROAS, and optimize funnel performance.
 </li>
 <li>
 Manage inventory alignment, pricing strategies, and promotional campaigns to maximize profitability.
 </li>
 </ul>
 
 
 3. Customer Experience &amp; Call Center
 
 
 <ul>
 <li>
 Oversee the
 
 call center operations
 
 , ensuring seamless customer communication and service excellence.
 </li>
 <li>
 Implement data-driven improvements in customer satisfaction, NPS, and retention metrics.
 </li>
 <li>
 Collaborate with logistics and fulfillment teams to ensure smooth end-to-end customer experience.
 </li>
 </ul>
 
 
 4. Creative &amp; Influencer Marketing
 
 
 <ul>
 <li>
 Manage all
 
 creative content production
 
 including photo, video, and copy assets.
 </li>
 <li>
 Plan and coordinate
 
 influencer collaborations
 
 , product seeding, and social media activations to drive engagement and sales.
 </li>
 <li>
 Lead storytelling initiatives that enhance brand identity and emotional connection with the audience.
 </li>
 </ul>
 
 
 5. Social Media &amp; Communication
 
 
 <ul>
 <li>
 Oversee all
 
 social media platforms
 
 (Instagram, TikTok, YouTube, LinkedIn, etc.) to ensure strategic content planning and performance optimization.
 </li>
 <li>
 Monitor and report on social and engagement metrics, using data to guide future content and communication strategies.
 </li>
 </ul>
 
 
 6. Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Analyze performance across all channels using GA4, Looker Studio, and other BI tools.
 </li>
 <li>
 Report directly to top management with actionable insights and growth recommendations.
 </li>
 <li>
 Set measurable KPIs for marketing, sales, and content teams, ensuring alignment with overall business goals.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Minimum 10 years of professional experience
 
 in e-commerce, digital marketing, or growth management&mdash;preferably within the fashion retail industry.
 </li>
 <li>
 Proven success in managing multi-channel digital sales operations and achieving strong revenue growth.
 </li>
 <li>
 Expertise in Shopify, Meta Ads Manager, Google Analytics (GA4), and marketing automation tools.
 </li>
 <li>
 Strong leadership and project management skills, with experience managing cross-functional teams.
 </li>
 <li>
 
 Fluency in English &ndash; Upper Intermediate or above (required).
 
 </li>
 <li>
 Strong analytical mindset with an understanding of ROI, ROAS, and performance optimization.
 </li>
 <li>
 Entrepreneurial, creative, and growth-oriented professional who thrives in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to lead digital growth for a fast-expanding international fashion brand.
 </li>
 <li>
 Creative and data-driven working environment with room for innovation.
 </li>
 <li>
 Competitive salary, performance-based bonuses, and global career development opportunities.
 </li>
 <li>
 A collaborative, ambitious, and forward-thinking team culture.
 </li>
 </ul>
</div>

E-Commerce Growth Manager

Samsung Electronics

<div>
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Leading the call center operations, Monitoring KPI&rsquo;s and Quality metrics
 </li>
 <li>
 Supporting daily activities, such as information sharing to Vendors, regular reporting, alerts etc.
 </li>
 <li>
 Guiding Vendors to be aligned with the Samsung Quality Culture
 </li>
 <li>
 Supporting system implementation tasks and task tracking
 </li>
 <li>
 Collecting and analyzing Call Center data and detect areas of improvements
 </li>
 <li>
 Budget management and follow-up of the Call Center
 </li>
 <li>
 Checking the Performance Evaluations based on target criteria (Forwarding, call waiting time, repeated calls etc.)
 </li>
 <li>
 Sharing the reports on the performance and target success of the Call Center with the senior management
 </li>
 <li>
 To make suggestions for improvement of end-to-end service quality
 </li>
 <li>
 Developing the relations between the Call Center and the operation teams, creating a harmonious and efficient working environment
 </li>
 <li>
 Ensuring Customer Satisfaction
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree is a must
 </li>
 <li>
 At least 8 years of experience in call center management, consumer electronics sector is a plus
 </li>
 <li>
 Call center technologies and CRM/Voice infrastructure system implementation is a plus
 </li>
 <li>
 Experience in call center quality improvement operations is a plus
 </li>
 <li>
 Experienced in team management, performance monitoring, process development/improvement
 </li>
 <li>
 Able to analyze data and have high reporting &amp; presentation skills
 </li>
 <li>
 Adopting customer and solution-oriented working as a principle
 </li>
 <li>
 Fluency in English is a must
 </li>
 </ul>
 
 
</div>

Customer Experience Manager

Envision Energy

<div>
 
 
 Responsibilities:
 
 
 <ol>
 <li>
 
 Business Planning:
 
 Develop and ensure effective execution of operational strategies based on regional/customer insights, analysis of potential clients, customer needs, and competitor landscapes. Identify target markets and align strategies with company and departmental market intelligence and planning.
 </li>
 <li>
 
 Client Relationship Management:
 
 Lead the management and maintenance of multi-dimensional relationships with strategic accounts. Integrate company resources to foster multi-faceted communication and collaboration, enhancing client stickiness.
 </li>
 <li>
 
 Regional Opportunity Identification:
 
 Collect and consolidate customer intelligence via public channels and provincial representative offices. Establish routine communication mechanisms to capture real-time customer needs and potential, enabling tailored matching and fostering long-term partnerships.
 </li>
 <li>
 
 Opportunity Management:
 
 Oversee the management of regional and strategic opportunity information. Conduct targeted outreach based on customer segmentation mechanisms against annual targets, ensuring a high conversion rate of opportunities into confirmed orders.
 </li>
 <li>
 
 Order Acquisition:
 
 Drive order wins and increase market share by uncovering potential markets, conducting timely and effective information gathering/analysis, formulating pre-bid guidance and key account strategies, developing customized project solutions aligned with customer value propositions, and achieving sales targets.
 </li>
 <li>
 
 Sales Operations Leadership:
 
 Lead team activities in sales/competitive data analysis, strategic account profiling, CRM, performance evaluation, lead &amp; opportunity management, payment collection tracking, and contract quality improvement.
 </li>
 <li>
 
 Contract &amp; Service Fulfillment:
 
 Possess a strong understanding of contract and service fulfillment processes. Continuously enhance customer satisfaction and achieve operational goals by building relevant local process capabilities.
 </li>
 <li>
 
 Talent Development:
 
 Strategically allocate talent based on business needs. Build and sustain a high-performing local team through target setting, empowerment, talent pipeline development, capability enhancement, and effective motivation.
 </li>
 </ol>
 
 
 
 
 
 Qualifications:
 
 
 <ol>
 <li>
 Bachelor's degree or higher.
 </li>
 <li>
 Minimum of 10 years of sales experience with a thorough understanding of project sales cycles.
 </li>
 <li>
 Familiarity with wind power industry sales environments; knowledge of wind turbine parameters, performance characteristics, or wind blade fundamentals is essential; deeper industry understanding is a strong plus.
 </li>
 <li>
 Strong market analysis capabilities; proficient in market intelligence, customer needs analysis, and client relationship management principles and practices.
 </li>
 <li>
 Proven experience in building and managing multicultural/international teams.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder coordination skills (internal &amp; external).
 </li>
 </ol>
 
 
</div>

Sales Director, Türkiye

Sanofi

<div><div>We are seeking a proactive, eager-to-learn, and highly motivated Long-Term Intern to join our Customer Service &amp; Operations - Customer Fulfillment team. This role offers a valuable opportunity for a university student to gain hands-on experience in SAP operations, invoicing processes, order management, and cross-functional coordination. 
 
In this position, technical knowledge is secondary to learning agility, curiosity, discipline, and a strong fit for operational workflows. 
 
Key Responsibilities 
 
<ul><li>Perform daily checks of invoices created in SAP, analyze errors, and coordinate resolution activities with relevant teams.</li><li>Conduct daily review of delivery notes and perform error analysis and follow-up actions.</li><li>Monitor invoices with missing ITS notifications and execute necessary trigger actions.</li><li>Provide operational support for SAP invoicing processes.</li><li>Generate and analyze reports related to customer orders and share findings with relevant stakeholders.</li><li>Execute order analysis, grouping, and control processes in SAP for shipment preparation; share finalized shipment lists with the Distribution Center.</li><li>Participate in meetings related to incorrect or failed invoices, follow risks, and support required reporting.</li><li>Collaborate with Finance, TRM, Distribution Center, CI2C, and Quality teams to ensure smooth operational flow.</li></ul> 

Required Qualifications 
 
<ul><li>Currently enrolled as a 3rd or 4th-year university student in a relevant field.</li><li>Strong willingness to learn, high sense of responsibility, and attention to detail; ability to work effectively in operational processes.</li><li>Effective communication skills and ability to work in a team environment.</li><li>Proficiency in MS Office applications, particularly Excel.</li><li>Ability to prioritize and follow multiple tasks in a dynamic work environment.</li><li>Availability to work at least 3 days per week (for an 11-months period)</li></ul></div>
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary &ndash; together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
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Supply Chain Intern

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