operations manager, fulfilment center operations Jobs in Cairo

operations manager, fulfilment center operations

area manager, fulfillment center operations , cai6 Jobs in Cairo

area manager, fulfillment center operations , cai6

associate manager - supply chain Jobs in Cairo

associate manager - supply chain

call center supervisor

delivery manager

fullfilment center supervisor

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 You will oversee the shift management in one of our first mile fulfilment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our Associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to frontline management and operators
 </li>
 <li>
 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Experience managing medium to large teams.
 </li>
 <li>
 </li>
 <li>
 Experience working with data analysis and/or making decisions based on analysis.
 </li>
 <li>
 If you are engaging, innovative, supportive, problem solver, and you worked in fast paced environment we want to hear from you
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3112530
</div>

Fullfilment Center Supervisor

Altibbi

<div>
 Are you a motivated professional with experience in call center operations and telemarketing?
 
 
 Altibbi &mdash; the leading digital health platform in the Middle East &mdash; is looking for a Call Center Supervisor to join our dynamic Cairo team!
 
 
 The ideal candidate will be responsible for performance monitoring, coaching, and driving KPIs to meet and exceed subscription, conversion, or sales targets. This role requires strong leadership, analytical thinking, and the ability to motivate teams in a high-pressure, fast-paced environment, preferably with a background.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise, support, and motivate a team of call center agents to achieve acquisition or sales targets.
 </li>
 <li>
 Monitor individual and team performance metrics (e.g., conversion rates, calls per hour, subscriptions closed).
 </li>
 <li>
 Conduct regular performance reviews and one-on-one coaching sessions.
 </li>
 <li>
 Enforce adherence to quality standards and sales scripts.
 </li>
 <li>
 Ensure daily, weekly, and monthly targets are communicated and tracked.
 </li>
 <li>
 Identify underperformers and work with them to improve productivity and achievement.
 </li>
 <li>
 Schedule shifts and manage real-time coverage to ensure operational efficiency.
 </li>
 <li>
 Ensure accurate and timely reporting of team metrics and progress to upper management.
 
 
 </li>
 </ul>
 Qualification &amp; Requirements
 
 
 <ul>
 <li>
 Proven experience as a team leader or supervisor in a target-driven call center (minimum 2-3 years).
 </li>
 <li>
 Medical background (education, training, or experience in healthcare, pharmaceuticals, medical services, etc.) is highly preferred.
 </li>
 <li>
 Familiarity with health-related terminology, patient communication practices, or telehealth systems.
 </li>
 <li>
 Strong knowledge of customer acquisition processes, outbound sales, or telesales.
 </li>
 <li>
 Familiarity with CRM systems
 </li>
 <li>
 Excellent communication, motivational, and interpersonal skills.
 </li>
 <li>
 Good analytical and reporting abilities
 </li>
 <li>
 Average to good English communication skills
 </li>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Flexible, organized, and able to work under pressure
 </li>
 <li>
 A bachelor&rsquo;s degree is a must.
 
 
 </li>
 </ul>
 Why Join Altibbi?
 
 
 At Altibbi, we&rsquo;re redefining access to healthcare through technology &mdash; serving millions of users across the region. Join a passionate team that believes in innovation, growth, and impact.
</div>

Call Center Supervisor

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 Directs, leads, conducts, coordinates and prepares staff training activities in the Plasma Logistics Center (PLC) including new employee training program and Monthly Staff Training Activities within the PLC to verify and validate the employees competence to perform roles independently. May occasionally oversee work of others but does not conduct performance appraisals or make hiring, salary, or termination decisions.
 
 
 Internal: GEPD management, quality, &amp; plasma collection departments.
 
 
 External: Health Authorities, government agencies, auditors, &amp; transportation &amp; 3PL providers.
 
 
 Key responsibility
 
 
 Deliver training within the PLC by partnering with the academy training department to ensure training compliance is met.
 
 
 Conducts training and related developmental activities needed to support operational objectives in support of the PLC leadership.
 
 
 Oversees and coordinates the work of PLC designated trainers throughout the facility. Identifies areas of operational opportunity for continuous improvement.
 
 
 Supports management in implementation of corrective actions to eliminate regulatory deficiencies in training.
 
 
 May assist in the development and facilitation of PLC operational training materials and programs.
 
 
 Creates and maintains training records and files to assure compliant training files.
 
 
 Ensures PLC adherence to training Standard Operating Procedures (SOP's) and annual training requirements, including new procedure training and re-certification activities.
 
 
 Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the need arises.
 
 
 Reports all unsafe working situations or conditions to supervisor or Manager.
 
 
 
 Academic Experience Required
 
 
 
 A Bachelor's degree in one of the sciences, business administration, engineering, or some other related field.
 
 
 
 Professional Experience Required
 
 
 
 Essential:
 
 
 Typically requires 2 years of related experience - clinical, Science, Laboratory general business.
 
 
 Preferred:
 
 
 Experience in a medical, Laboratory and/or cGMP regulated environment.
 
 
 Experience with training adult learners.
 
 
 Computing skills
 
 
 MS Office proficiency is a must.
 
 
 Personal skills
 
 
 Effective communication and proactive skills.
 
 
 Time Management skills.
 
 
 Strong problem-solving skills.
 
 
 Ability to understand and apply different learning styles.
 
 
 Ability to identify errors and prepare corrective actions.
 
 
 Ability to create positive interpersonal bonds with team.
 
 
 Languages
 
 
 Very Good written and spoken English and Arabic
</div>

PLC Training Administrator - New Capital

<div>
 
 Description
 
 
 
 The Learning Associate is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Learning Associates evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Act as a supervisor for Instructors and Peer Trainers with new hires
 </li>
 <li>
 Deliver Instructor training, observation and coaching
 </li>
 <li>
 Ensure training records are kept up to date through the console
 </li>
 <li>
 Ensure training materials are kept and delivered against the standard and provide a positive learning experience
 </li>
 <li>
 Use and analyze data on a daily basis to improve New Hire (NH) learning experience
 </li>
 <li>
 Feedback to Instructors and Peer Trainers on their delivery NH groups performance
 </li>
 <li>
 All tests/ audits are completed and responses are tracked
 </li>
 <li>
 Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
 </li>
 <li>
 Work with operations on a skill matrix to highlight gaps for critical role training
 </li>
 <li>
 Support operations with the delivery of critical role training
 </li>
 <li>
 Improve processes from gathering feedback and analyzing data
 </li>
 <li>
 Support the recruitment of Instructors and Peer Trainers
 </li>
 <li>
 Attend meetings when required and provide information required
 </li>
 <li>
 Work in partnership with the agency managers to improve new hire performance
 </li>
 <li>
 Support projects with feedback and improvements
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 High school or equivalent
 
 
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 
 
 Work 45 hours/week, and overtime as required
 
 
 
 Preferred Qualifications
 
 
 
 1+ years of Microsoft Office products and applications experience
 
 
 English level B2 &ndash; Upper-Intermediate, Comfortable in professional setting, Customer-facing roles, written &amp; spoken communication
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3010628
</div>

Learning Associate

onebank (formerly MDI)

<div>
 
 
 Who we are?
 
 
 
 - onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.
 
 
 -Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.
 
 
 -Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 
 The Customer Experience Advisor is a pioneering team member of the team responsible for supporting the
 
 First Digital Bank in Egyp
 
 t. It is the first and only point of support for our pioneering customers across all channels (inbound/outbound calls, email, live chat, and social media).
 
 
 
 
 
 Customer Experience Advisor will be the primary advocate, problem-solver, and technical point of contact, responsible for ensuring every customer interaction is a seamless, professional, and world-class digital banking experience. This role requires deep product knowledge, system savviness, and a strong capability for technical support and troubleshooting to deliver accurate, first-time resolutions that uphold our standard of innovation and excellence.
 
 
 
 
 
 
 
 JOB DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 
 <ol>
 <li>
 Problem Resolution and Troubleshooting: Serve as the frontline expert for all digital platform. Identify, diagnose, and resolve End to End cases related to mobile app, banking features, transaction errors, and system access with efficiency and clarity.
 </li>
 <li>
 First-Time Resolution Champion: Handle all customer requests, complaints, and inquiries professionally, striving for maximum First Contact Resolution (FCR) by leveraging all available tools and applications.
 </li>
 <li>
 Service Quality &amp; KPI Achievement: Consistently meet and exceed defined performance KPIs, focusing on service excellence, including Net Promoter Score (NPS) and other key quality metrics.
 </li>
 <li>
 Information &amp; Incident Management: Provide accurate and timely information. Fully investigate customer inquiries to ensure all incidents and problems are resolved efficiently and within agreed Service Level Agreements (SLAs).
 </li>
 <li>
 Brand Advocacy &amp; Digital Savviness: Act as a proud advocate of the bank, protecting its reputation by adhering to the official Brand Tone of Voice and demonstrating a deep understanding of digital communication and trends.
 </li>
 <li>
 Continuous Improvement: Proactively provide feedback and suggestions based on customer interactions to develop and improve the overall digital customer experience.
 </li>
 <li>
 Stakeholder Collaboration: Effectively interact with internal teams (e.g., Technology, operation, business) where necessary to assist with efficient and comprehensive query or complaint resolution.
 </li>
 <li>
 Perform other related duties or tasks as defined by the supervisor or resulting from evolving organizational needs and assigned agendas.
 </li>
 </ol>
 
 
 
 
 
 
 MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent.
 </li>
 <li>
 Strong command of English (written and verbal).
 </li>
 <li>
 Banking/Financial Services knowledge is a significant advantage.
 </li>
 <li>
 Fresh graduate or maximum 2 years of relevant work experience.
 </li>
 <li>
 Preferable: Experience in a modern digital contact center environment
 </li>
 </ul>
 
 
</div>

Customer Experience Advisor

<div>
 
 Description
 
 
 
 The Facilities Supervisor &ndash; Maintenance will have a significant impact on customer experience. The Facilities Supervisor &ndash; Maintenance will have the ability to lead other technicians, design solutions for challenging problems, manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet time lines. The Facilities Supervisor &ndash; Maintenance will develop plans on how to accomplish engineering departmental goals.
 
 
 Key job responsibilities
 
 
 The Facilities Supervisor &ndash; Maintenance will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Facilities Supervisor &ndash; Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the AMZL Distributions Centers. The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
 
 
 
 Responsibilities Will Include
 
 
 
 <ul>
 <li>
 To provide supervision and leadership to Maintenance Technicians
 </li>
 <li>
 To develop and deliver Preventive Maintenance programs
 </li>
 <li>
 To be experienced in installing, maintaining, and troubleshooting any of the following: relay logic, ladder diagrams, controls components, sensors &amp; scanners, motor starters, relays, limit switches, electronic sensors, servo drives, frequency inverters, linear drives, sorters, mechanical components (rolls, bearing, belts)
 </li>
 <li>
 To act as an ambassador for safety within the team and to promote safe working across the site
 </li>
 <li>
 To support technicians by motivating, providing knowledge and hands on experience
 </li>
 <li>
 To develop and maintain a good working relationship across all levels in the organization
 </li>
 <li>
 Ability to provide enriched feedback to enhance individual performance
 </li>
 <li>
 Ability to prioritize and manage resources under high pressure
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Multi skilled in either electrical or mechanical disciplines with at least 2 years&rsquo; experience.
 </li>
 <li>
 Solid foundational knowledge of PLC based controls systems and mechanical componets
 </li>
 <li>
 Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks.
 </li>
 <li>
 Understanding of OEE and equipment performance metrics.
 </li>
 <li>
 Knowledge of Statutory Compliance requirements.
 </li>
 <li>
 Experience in mentoring and developing junior technicians.
 </li>
 <li>
 Experience of contractor management.
 </li>
 <li>
 Proven ability to troubleshoot under high pressure.
 </li>
 <li>
 Ability to communicate (written &amp; verbal) in English.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Demonstrated ability to manage, lead, and influence others on the team
 </li>
 <li>
 Demonstrated ability to multi-task and prioritize many different projects and workload
 </li>
 <li>
 Experience of multi-contractor management
 </li>
 <li>
 Must be highly self-motivated and customer-centric
 </li>
 <li>
 Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians
 </li>
 <li>
 Experience with packaging machines or conveyor systems
 </li>
 <li>
 Experience in international environment
 </li>
 <li>
 Knowledge in OEE and EAM tools
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2862640
</div>

Facilities Supervisor - Maintenance Engineering

Explore 96+ Fullfilment center supervisor in Cairo this November. Find roles across top companies and apply now to boost your career.

96 fullfilment center supervisor jobs IN Cairo

Fullfilment Center Supervisor

Call Center Supervisor

PLC Training Administrator - New Capital

Learning Associate

Learning Associate

Customer Experience Advisor

Facilities Supervisor - Maintenance Engineering