operations manager, fulfilment center operations Jobs in Cairo

operations manager, fulfilment center operations

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senior operations and maintenance engineer

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supply chain operations senior associate

area manager

operations manager fulfilment center operations

Amazon

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
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 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3093635
</div>

Operations Manager, Fulfilment Center Operations

Savills Middle East

<div>
 
 The Role
 
 
 
 We are seeking a full-time Operations Manager focusing on the management of the property&rsquo;s operational aspects within the Property and Facilities Management department. The ideal candidate wu for a conscientious and driven Operations Manager to join our thriving Property Management team. The successful candidate will have a proven track record in managing the operations of a property.
 
 
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)
 </li>
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 Cooperate with other departments (e.g. financial, marketing, technical)
 </li>
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 Liaise with tenants, to manage their ongoing operational and technical requests.
 </li>
 <li>
 Manage the operational part of service charge budget and prepare recommendations for improvement.
 </li>
 <li>
 Provide operational data, analysis as required to by Department Head
 </li>
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 Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.
 </li>
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 Manage all ongoing operational issues to ensure smooth and continuous operations of the property.
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 Controlling &amp; ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair &amp; maintenance, health &amp; safety.
 </li>
 <li>
 Management of tenant&rsquo;s operational &ldquo;complaints&rdquo;.
 </li>
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 Manage and ensure fulfilment of third-party contractor&rsquo;s contractual obligations to ensure smooth operation, repairs etc.
 </li>
 <li>
 Control of working practices of contractors in the property
 </li>
 <li>
 Manage units' debts, penalties and sales reports escalation.
 </li>
 <li>
 Managing the tendering or re-tendering of any operational service required at the property.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Experience: at least 4-5 years in FM or Operational management
 </li>
 <li>
 Strong operational and facilities management skills
 </li>
 <li>
 Conflict resolution and tenant relationship management
 </li>
 <li>
 Attention to detail and ability to multitask in a high-pressure environment
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Operations Manager

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 You will oversee the shift management in one of our first mile fulfilment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our Associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to frontline management and operators
 </li>
 <li>
 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Experience managing medium to large teams.
 </li>
 <li>
 </li>
 <li>
 Experience working with data analysis and/or making decisions based on analysis.
 </li>
 <li>
 If you are engaging, innovative, supportive, problem solver, and you worked in fast paced environment we want to hear from you
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2992128
</div>

Fullfilment Center Supervisor

Emirates NBD

<div>
 <ul>
 <li>
 Manages and assure effective operation for the Mass Banking Call Center, Priority Banking Call Center, the Operations Team (Service Requests) &amp; Virtual Tellers Team (ITM Team).
 </li>
 <li>
 Establish the overall framework for the call center inbound team (Priority Banking Call Center / Mass Banking Call Center / ITM Video Call Center and Back Office Operations) activities in line with the CRC objectives and targets.
 </li>
 <li>
 Determines the call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
 </li>
 <li>
 Identifying and evaluating state-of-the-art technologies and defining user requirements, establishing technical specifications, and production, productivity, quality, and customer-service standards.
 </li>
 <li>
 Develops call center systems by developing customer interaction and voice response systems, and voice networks, user interfaces, developing and executing user acceptance test plans, planning and controlling implementations.
 </li>
 <li>
 Managing system and process improvement and quality assurance programs.
 </li>
 <li>
 Maintains professional and technical knowledge by tracking emerging trends in call center operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
 </li>
 <li>
 Setting and meeting performance targets for speed, efficiency, sales and quality.
 </li>
 <li>
 Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
 </li>
 <li>
 Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Minimum 7 years of experience in banking with focus on branch operations and customer relationship management
 
 
 
</div>

Head of Call Center

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 Functional:
 
 
 
 <ul>
 <li>
 Liaises with Credit Risk in formulating and maintaining credit policies that suits the customer needs without compromising the risk.
 </li>
 <li>
 Liaise with change, Operations &amp; Technology teams for development of processes, infrastructure and IT capability.
 </li>
 <li>
 Monitors performance of Product Line against key measures. Reports results with recommendations about performance.
 </li>
 <li>
 Ensures up to date knowledge is kept about developing technologies and implemented as appropriate.
 </li>
 <li>
 Manages product performance against the set targets.
 </li>
 <li>
 Manages the key aspects of the income statements such as revenues, expenses, losses and provisions etc.
 </li>
 <li>
 Implements governance, risk, compliance and control in line with ADIB group policies.
 </li>
 <li>
 Interfaces with credit risk and operations to ensure that there is a broad understanding of the product processing requirements and meeting business set targets.
 </li>
 <li>
 Provides on-going training to front liners on new products.
 </li>
 <li>
 Conducts regular and ad hoc surveys for products and services of the Peer Group for all assets products.
 </li>
 <li>
 Handles all customer complaints received by complaints unit/branches/call center and ensure proper resolution within the approved turnaround time.
 </li>
 <li>
 Follows up on completion of all underlying tasks with business partners which involves the implementation of end-to-end process for new products and services, working with products, channels, operations and IT to ensure that they are fit for purpose and implemented timorously and effectively
 </li>
 <li>
 Provides daily monitoring reports during all assets campaigns.
 </li>
 <li>
 Ensures Governance, Compliance, Risk and Control are implemented and adhered to meet Group Standards as well as CBE regulations.
 </li>
 </ul>
 
 
 
 People Management:
 
 
 
 
 Monitors the implementation of the on-the-job training to ensure an on-going skills development process to increase team competence and motivate them to grow the Bank&rsquo;s business and deliver quality results.
 
 
 
 
 
 
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 University/College Degree.
 </li>
 <li>
 
 Assistant Product Manager:
 
 4+ Years of experience preferably in a product management department multinational/banking background.
 </li>
 <li>
 
 Product Manager:
 
 8+ Years of experience preferably in product management.
 </li>
 </ul>
 
 
</div>

Personal Finance Assistant Product Manager/Product Manager

FARFETCH

<div>
 Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.
 
 
 OPERATIONS
 
 
 We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
 
 
 THE ROLE
 
 
 We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Online Customer support via several channels including phone, email, and social media;
 </li>
 <li>
 Support of sales by being aware of current trends, styles, and availability of products;
 </li>
 <li>
 Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
 </li>
 <li>
 Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
 </li>
 <li>
 Being front line voice and ears of Farfetch
 
 
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Native Arabic speaker;
 </li>
 <li>
 Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
 </li>
 <li>
 Experienced in customer service ( 1 year), in a fashion environment;
 </li>
 <li>
 Proficient in the use of IT systems, both customer service specific and windows packages;
 </li>
 <li>
 Experience with written skills;
 </li>
 <li>
 Knowledgeable of fashion/fashion brands;
 </li>
 <li>
 Exceed customers' expectations;
 </li>
 <li>
 Available to work in Cairo (hybrid work)
 
 
 
 
 
 </li>
 </ul>
 
 EQUAL OPPORTUNITIES STATEMENT
 
 
 
 <ul>
 <li>
 FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities
 
 
 
 
 
 </li>
 </ul>
 Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.
</div>

Customer Service Advisor (English Speaker)

Explore 595+ Operations manager fulfilment center operations in Cairo this October. Find roles across top companies and apply now to boost your career.

595 operations manager fulfilment center operations jobs IN Cairo

Operations Manager, Fulfilment Center Operations

Operations Manager, Fulfilment Center Operations

Operations Manager

Fullfilment Center Supervisor

Head of Call Center

Personal Finance Assistant Product Manager/Product Manager

Customer Service Advisor (English Speaker)